Thought I might as well open a new thread 'cause everybody should have access to the good news easily:
Gary Key stated in his unofficial thread that spare parts are shipped to the service centers around the world:
The spare parts have arrived at service center in Switzerland. In my case it is a new mobo. The technician just called back and told me he would repair and test the tablet this afternoon.
Still missing mine since 120207
You might give me a thanks if this info makes you happy!
Update 120315:
To me it seems the mobo is the fix we all have been waiting for. It got replaced with my Prime which failed the final test at the repaircenter. My wifi-thing is wrecked, so they ordered a new one. This means: they got my device five weeks ago and they knew already from Asus there would be a new mobo released in the future so they assumed my trashy wifi (bad receiption, bluetoothlag and finaly unable to connect to my home router) was related to the faulty mobo design. Be sure it is, unfortunately my wifi is crap as well. I guess they found out after they'd assembled and reassenbled the tablet - lol -
The service center is contacting ASUS now after I complained mildly for being pushed aside during more than a month.
Well, that's why I hate frigging computers they all suck!!!!
Hopefully I can keep you updated otherwise I just got sick of it and my androidexperiment will have died.
Nokia N9 Meego ist the best, no frigging buttons just plain swipe. but this is another sad story ...
Zcech Rep. service centre? Or where?
What was the issue you RMAed it for?
I RMA'd mine to Czech, sent it friday morning:
Picked up Friday morning
Arrived in Manchester Friday evening
Arrived in Germany on the Sat Morning
Left Germany 3am this morning (Monday)
Arrived in Austria at 6am
Arrived in Czech at 8am
Return to shipper at 9:46am
Does this literally mean, they got mine, and have either:
1. just sent it straight back to me or
2. just sent me a brand new one and will deal with my old one later on
Any ideas?
@kevinm2k
Depends where you getting that tracking info, if its from couriers site it looks like it didn't get to service centre and for some reason being returned to sender
I went through the official return system with UPS, the tracking is from UPS here:
http://wwwapps.ups.com/WebTracking/...ns=yes&loc=en_GB&tracknum=1Z7634WR9390800355#
If I get the same one back unfixed then I won't be giving them another chance to RMA it and will demand a full refund - so hopefully that isn't the case!
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
x2 - I want to know this
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
You agreed to Asus not working on your Prime. It was a permanent decision as stated in the agreement you made with them by unlocking the bootloader.
Doktaphex said:
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
Click to expand...
Click to collapse
chamberc said:
You agreed to Asus not working on your Prime. It was a permanent decision as stated in the agreement you made with them by unlocking the bootloader.
Click to expand...
Click to collapse
This is exactly why I haven't unlocked yet. If there's new components or motherboards to be swapped out, I'd rather get that done first. Then have my fun unlocking and flashing roms. But it gives me time to let the roms mature more and build confidence in decision of unlocking and the consequences involved. I'm in no rush really. Stock rom working great for me. Plus with root(which I can easily remove if I want) and overclocking @ 1.6Ghz, I'm enjoying the very fast n slick stock experience.
Doktaphex said:
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
Click to expand...
Click to collapse
Thank you, I don't understand why people who read the terms, and still decided to go ahead and unlock the device anyway, then want start a thread/post complaining that it's not fair. This is one of the reasons why Asus didnt want to unlock the bootloader to begin with, because no matter how you explain it to people, they still don't seem to be able to comprehend. Gary probably wont respond, because it was clearly stated that you VOID ALL updates/help
First off no one cried it wasn't fair. I understand the difference between not providing additional support and not fixing a pre existing well known initial design flaw. Do you guys?
Edit: just thought I would add, the first two messages sent to Gary were BEFORE I unlocked.
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
First off no one cried it wasn't fair. I understand the difference between not providing additional support and not fixing a pre existing well known initial design flaw. Do you guys?
Edit: just thought I would add, the first two messages sent to Gary were BEFORE I unlocked.
Sent from my Transformer Prime TF201 using Tapatalk
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Click to collapse
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
demandarin said:
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
Click to expand...
Click to collapse
I don't get it.
Everywhere dealing with the unlocker including itself says what it does and what it's for. Amazes me people just jump in like that.
Once we start seeing results I may send mine in. Every day that goes by it gets harder not to go on and install my own antenna lol
kevinm2k said:
I went through the official return system with UPS.
If I get the same one back unfixed then I won't be giving them another chance to RMA it and will demand a full refund - so hopefully that isn't the case!
Click to expand...
Click to collapse
I am pretty sure that "returned to shipper" shows up in this case because the UPS label was created by Asus, so UPS "thinks" it was returned to the shipper.
It shows that it was signed for, so they do have it.
demandarin said:
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
Click to expand...
Click to collapse
Yeah I hear ya. Seems like you can't say anything in these forums without getting flammed one way or another. I do completely understand that by unlocking my bootloader that I have no more support from Asus. That's why I've done research on how to flash and also why I have an account here so if I really screw something up I can ask someone much smarter than myself how to fix it =)
That is also why I bought a square trade accidental warranty so if I burn my cpu by flashing some of the awesome custom overclocked kernels, ill be covered.
I do however have the expectation that my wifi works to at least a similar level of my cell phone. I am not naive and I don't expect it to go toe to toe with my laptop but definitely similar range and throughput of my other mobile devices.
If Asus is making actual hardware changes because of a manufacture defect, I expect to get those very same changes.
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
Yeah I hear ya. Seems like you can't say anything in these forums without getting flammed one way or another. I do completely understand that by unlocking my bootloader that I have no more support from Asus. That's why I've done research on how to flash and also why I have an account here so if I really screw something up I can ask someone much smarter than myself how to fix it =)
That is also why I bought a square trade accidental warranty so if I burn my cpu by flashing some of the awesome custom overclocked kernels, ill be covered.
I do however have the expectation that my wifi works to at least a similar level of my cell phone. I am not naive and I don't expect it to go toe to toe with my laptop but definitely similar range and throughput of my other mobile devices.
If Asus is making actual hardware changes because of a manufacture defect, I expect to get those very same changes.
Sent from my Transformer Prime TF201 using Tapatalk
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Click to collapse
how long after purchase can you get squaretrade for prime? but yeah its only fair if it was a manufacturing defect. I would think Asus should let unlocked people slide on that. maybe Gary can clear that up. not sure he will though because it would have to be worded correctly so not to be improperly used against Asus since alot of legal stuff around that. its a fair question to ask though. if you haven't already, you should ask in his new thread. you could could send another pm but I know his pm box is swamped with pm's.
at least with squaretrade you could always find a reason to send it in and get a replacement unit. which will either come with new components or be eligible for warranty since its not unlocked.
we have to remember this though. Gary did state that the new component pieces was only going to be implemented on a device by device basis. so basically only if their testing shows it to be faulty, will that device qualify for new component piece. its not like every device sent in will get it. as not all devices will qualify if they already meet Asus factory spec from new testing.
plus we not sure of what this "Great Prime News" coming up is.
I believe 90 days after purchase if bought retail. Don't quote me though as this is my first one. Bought mine with the amazon deal, I figured I've dropped it twice before and got away with just minor scratches but one of these times it will be broken gorilla glass lol.
Sent from my Transformer Prime TF201 using Tapatalk
Hey, my apologies if I came off rude benefit14snake, your question was indeed a valid one. It's just that I've seen so many post from people complaining about not being able to update after unlocking their tablets. Asus should fix ALL devices that have weak wifi, or they will end up losing customers in the long run.
benefit14snake said:
I believe 90 days after purchase if bought retail. Don't quote me though as this is my first one. Bought mine with the amazon deal, I figured I've dropped it twice before and got away with just minor scratches but one of these times it will be broken gorilla glass lol.
Sent from my Transformer Prime TF201 using Tapatalk
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Click to collapse
Could have sworn it was 30 >.>
If it's 90 even I could still get SquareTrade
Related
Again, but this time the user was Asus_usa. I didn't contact them first. They stated that they wanted to replace my tab then have me send them the old one. They said they want to R&D it to figure out the reboot and freezing issue. I've already returned my tablet, but anyone with that issue should contact the above user. The email they gave as well was ta[email protected]
If it's legit I appreciate the effort on their part
Sent from my Galaxy Nexus using Tapatalk
pyro6128 said:
Again, but this time the user was Asus_usa. I didn't contact them first. They stated that they wanted to replace my tab then have me send them the old one. They said they want to R&D it to figure out the reboot and freezing issue. I've already returned my tablet, but anyone with that issue should contact the above user. The email they gave as well was [email protected]
If it's legit I appreciate the effort on their part
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
I was PMed too and sent a log tool and have been sending logs to someone from their dev team in Taiwan just got a update from him that they will be contacting me because I have a "special" Prime hopefully its special enough that they swap it out for a new one for me
I wonder if this isn't the first step towards reaching some kind of resolution to this whole mess. ASUS does need to know exactly what's going on before they take any actions at fixing anything.
Sent from my Transformer Prime TF201 using Tapatalk
Seriously despite all the stuff happening what a great company.
wow, if this is legit that would be awesome, get a brand new (hopefully bug free) tablet before you have to send yours in. good luck.
clouds5 said:
Seriously despite all the stuff happening what a great company.
Click to expand...
Click to collapse
This is what I've always thought.
Sent from my Transformer Prime TF201 using Tapatalk
If this is legit
"HEY ASUS, MY HDMI IS BROKEN, FIX IT!!!"
or some guy who's telling everyone he works for Asus so he could steal yours...
David522d said:
If this is legit
"HEY ASUS, MY HDMI IS BROKEN, FIX IT!!!"
or some guy who's telling everyone he works for Asus so he could steal yours...
Click to expand...
Click to collapse
Didn't you read the OP? ASUS is sending a unit first, then the OP has to send his. It's all about reading comprehension...
Sent from my Transformer Prime TF201 using Tapatalk
ASUS is a good company, like the rest if us, they just have an occasional ugh lol. Good luck and ibhooe sth good comes of all this
Sent from my Transformer Prime TF201 using Tapatalk
IMO this is a huge step for an electronics manufacturer. lets not make huge fanfare out of it with stupid requests or they'll be reluctant to continue.
Spidey01 said:
ASUS is a good company, like the rest if us, they just have an occasional ugh lol. Good luck and ibhooe sth good comes of all this
Sent from my Transformer Prime TF201 using Tapatalk
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Click to collapse
ibhooe sth good comes of all this too!
keep us posted. Especially on wifi, BT, and GPS. or if they modified the back in anyway for you.
Willing to bet they had a bad batch out of manufacturing or something. This happens sometime.
Honestly, I have been using Asus products for a long time and have always been happy with them. They have not been in the business of making consumer products for that long. I think they really want this to be a great product and have everyone happy.
This is why the encrypted, locked bootloader was such a surprise and disappointment considering they started as a brand known only to system builders.
Well, Asus must not be reading anything I am writing, including the ticket on their website I sent 2 days ago.
I have "Serial Number Unknown" and cannot update my prime. I filled out a Tech Ticket on asus.com, registered it, did all of that.
Anyways, Asus is running out of time, if they are not going to respond to my tech ticket by the end of the day, I am returning it after work.
I have been extremely unhappy with Asus. Their misinformation everytime someone calls them. The fact they keep denying that ICS 4.0 was released and we are already getting 4.03, the fact that mine has "Serial Number Unknown" and Asus will not respond to me.
Why should I give them $500 if they dont appreciate me enough to try to help me? They wont respond to my ticket? This is ridiculous and I am basically laughing at all of you calling Asus a great company.
HAVE YOU EVEN BEEN READING WHAT IS GOING ON ? Asus has handled all of these issues as poorly has possible. They are denying 4.0 was released and telling us "Serial Number Unknown" users to just wait, there is no updated firmware. Yeah, wait until we cannot return it?
What about the way the GPS issue was dealt with? Dont get me started on how long people have waited for their tablet to be serviced.
I can understand if you like Asus, but to say they are a great company may have been true before the Asus Prime release, but since then they have got to be have the worst Customer Service I have ever seen.
Well, using that email:
[email protected]
I sent them this:
Hello,
I'm looking for support for with my Transformer Prime. The errors I have experienced are as follows:
It has an unknown serial number preventing me from receiving any OTA updates.
It has rebooted randomly 3 times.
The screen has scrambled leaving horizontal lines with unreadable text while browsing until the tablet screen was turned off and turned back on.
Wifi turns off commonly while the tablet is idle.
Wifi plus bluetooth connected at the same time slows down the tablet to 300 kbps (kilobits) download connection speed.
Problems with certain apps which force close (that other people do not have problems with).
I do not want to return this tablet to Best Buy, but if there is no fix for it within the next 8 days (amount of time I have to return it) I will be forced to do so as this is not what I paid for.
Thank you. Awaiting your response,
Click to expand...
Click to collapse
Would be nice if they respond...
I got the pm as well requesting some info about my issues and my tablet S/N. I replied back to it but have not heard back since then. For me time is very important if I don't hear something today, I will be returning my TP because right now it is just an expensive paper weight.
ramtripper said:
Well, using that email:
[email protected]
I sent them this:
Would be nice if they respond...
Click to expand...
Click to collapse
I registered my device, then used their Tech Ticket or whatever option to let them know my problems. It uses my Serial Number, Build Number, etc in the email. So they know everything about my Prime.
They have not responded, and I dont expect them to meet their 48 hour response window at all, as others are having the same problems.
I am returning, and probably buying something later from a different company. I know everyone here loves Asus, and many think they are a "great" company. But my experiences so far, personally, plus everyones I am reading and hearing on forums like these, have been so disappointing.
I am a 6th Grade School Teacher and nobody understands patience any more than me. Asus is really trying my patience with them, thus, I am not comfortable giving them my money. If they are not going to help me with a simple software problem, "Serial Number Unknown, which has been an issue for people since the middle of December, then what are they going to do when I have a hardware issue and have to send it in?
I gave Asus a chance. I wanted to buy a Prime, I want to keep my Prime, I actually really like it, but my problems are ignored, and I am going to ignore Asus with my money. Sorry!
This has been good for me and my students because I have been very open about these issues with them. I was so excited to get the tablet, I showed it to them. I brought it to school, let them play with it, they thought it was "awesome." Now I have been explaining the aftermath, cannot update, all the issues others are having. I am trying to teach them to stand up and not simply "accept mediocrity."
We also have only spent a few minutes at the end of the day on this, but I was going to use the tablet with them in class since HDMI out could go straight into my LCD Projector. I had to explain why they wouldn't see the tablet anymore.
If you have a problem with your TP, SIGN ON THE DOTTED LINE! Thanks
http://www.change.org/petitions/jon...-fix-or-replace-transformer-prime-model-tf201
Mine is arriving on Monday. God ASUS screwed up this time. I hope I am getting a good batch. I have never bought any Asus computer products because I can always buy lenovo products.
Sent from my Galaxy Nexus using xda premium
David522d said:
If this is legit
"HEY ASUS, MY HDMI IS BROKEN, FIX IT!!!"
or some guy who's telling everyone he works for Asus so he could steal yours...
Click to expand...
Click to collapse
Learn to read before trolling
Sent from my GT-N7000 using xda premium
I thought I would start a hopefully one stop shop thread on everyone who RMA the Prime and if there were any changes / results / things better worse. Maybe having all this under one roof would help not only with searching, but help us start working together.
I'll begin.
Sent my Prime in and was received by Asus 1/14
Status: in Repair
Reason for RMA: chip on bottom, light bleed, GPS and weak Wifi
ICS installed when sent in? Yes
I may be off base but I was curious if others were getting their Primes back yet and any changes.
sdelliott31 said:
I thought I would start a hopefully one stop shop thread on everyone who RMA the Prime and if there were any changes / results / things better worse. Maybe having all this under one roof would help not only with searching, but help us start working together.
I'll begin.
Sent my Prime in and was received by Asus 1/14
Status: in Repair
Reason for RMA: chip on bottom, light bleed, GPS and weak Wifi
ICS installed when sent in? Yes
I may be off base but I was curious if others were getting their Primes back yet and any changes.
Click to expand...
Click to collapse
If you sent it in with a chip they are going to say you damaged it, and they are going to charge you to repair it.
I hope I am wrong but I think that is what will happen. Sorry to give you the bad news.
I really wasnt lookimg for that kind of response rather ones that RMA their units, get them back and if anything changes foe better or worse or problems solved.
Sent from my MB860 using Tapatalk
Found out today that a new Prime is being overnighted to me. Serial number c10 and the last 4 is 1900. I don't know if there is anything different. Has anyone else had any RMA results?
I could get it back since its sealed and return it which is what I'm contemplating. Decisions.
sdelliott31 said:
Found out today that a new Prime is being overnighted to me. Serial number c10 and the last 4 is 1900. I don't know if there is anything different.
Click to expand...
Click to collapse
Lucky you! I'm still waiting to get my Prime back after RMA...
sdelliott31 said:
Has anyone else had any RMA results?
Click to expand...
Click to collapse
Sent my Prime in and was received by Asus Service Center in Czech Republic at 1/11
Status: Repairing
Reason for RMA: GPS not working, screen light bleeding
ICS installed when sent in? No
Regards,
Pletwal
I'd say keep it. More than likely a good one. Plus you might not be able to return it because serial numbers are changed. Then you risk damage to device trying to send it to them then them sending it back tl you. I've had my prime since 12/22 n works great. You getting a third batch one. I'd say keep it.
You know I've been on this thing since November. From the promise of the true iPad killer, then to shipping problems then an oops I can get one quick to a month on this forum with is there a problem, is there not, Asus statement on the aluminum back issue, the anger for and against the prime, the amazing thread of owners trying to do what Asus couldn't or wouldn't which is find the real issues and try to fix the (I applaud these people) put me in a Stockholm syndrome of sorts.
After receiving my Brand New Prime, I realized, hey this product is flawed whether big or small it is flawed. Do I really want to start over and be disappointed again? No! Clarity has finally set in. Maybe I won't own a tablet for a while but I'm done with Asus and this whole mess. I listed mine on eBay and finally am happy with my decision. This is the right thing for me and me alone. I will follow here and I wish great things for the others here that keep the prime. For me it was time to end the anguish.
sdelliott31 said:
You know I've been on this thing since November. From the promise of the true iPad killer, then to shipping problems then an oops I can get one quick to a month on this forum with is there a problem, is there not, Asus statement on the aluminum back issue, the anger for and against the prime, the amazing thread of owners trying to do what Asus couldn't or wouldn't which is find the real issues and try to fix the (I applaud these people) put me in a Stockholm syndrome of sorts.
After receiving my Brand New Prime, I realized, hey this product is flawed whether big or small it is flawed. Do I really want to start over and be disappointed again? No! Clarity has finally set in. Maybe I won't own a tablet for a while but I'm done with Asus and this whole mess. I listed mine on eBay and finally am happy with my decision. This is the right thing for me and me alone. I will follow here and I wish great things for the others here that keep the prime. For me it was time to end the anguish.
Click to expand...
Click to collapse
NOOOOOOOOOO! LOL
Seriously if that's how you feel ultimately, then you doing what's right. Take it from me though, it is a great device. Mines don't have the flaws most post up here n I had mines from an early batch since 12/22. I have no regrets at all that I ordered early. If I would've waited I might have got a flawed device like these other people have.. lol. Good luck on future tablet choice n remember, no device is perfect when first launched. Even iphone4 n ipad2 were riddled with issues. Their issues was on major news on t.v. its always the luck of the draw with electronics. MAN is not perfect. And damn well no Man Made Machine is either. Man is flawed along with the toys he makes
I sent mine in because touchscreen stopped working. After I sent it in I saw in my email that jr.com item was shipped. Check what it was and it was the 64gb version. I forgot I had that preordered. Seems better but I started having problems with the stock keyboard. I switched to thumb keyboard and everything was fixed. I might sell other on eBay, don't need 2 of them at least for now. They seem to be selling retail for lightly used. I thought 7 days waiting for status to change on repair was long. The other guys been waiting almost a month.
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT. I have removed the phone number due to ASUS preference that TF201 owner use their product support line at 1-888-678-3688.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
This is good news for the ones who are stuck with their Primes.
For me, that's too much of a long wait. I'll probably just return my Prime and get the TF700T instead and forget about all the Prime nightmares.
ASUS may not want this phone number posted publicly. The reason I gave it was for others TF201 owners to be able to call and confirm the new part story. Perhaps, if the phone number is removed, ASUS could make a public statement here in order to give credibility to the GPS/WIFI/BT fix.
Thanks.
Works for me
Now I do not have to figure out how to get a TF700T back for my prime. I don't the mind "lower" res screen I have now
scook9 said:
Works for me
Now I do not have to figure out how to get a TF700T back for my prime. I don't the mind "lower" res screen I have now
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Click to collapse
Exactly what I was thinking. And good for ASUS because they keep my money.
This is indeed interesting, because if they really can resolve the GPS/wifi/BT issues with some new parts, that'll mean that the Prime will definitely continue on as a product and the TF700 really will simply be a higher-end device. I'd probably go ahead and send mine in to get fixed, although I'm happy with mine as it is now.
Personally, I'm still torn between wanting the performance benefits of a 1280X800 screen vs. a 1920X1200 screen (that's 2.25 times the pixels when the TF700 will only have about a 10% increase in Tegra 3 clock speed) as compared to having better text for ebook reading. I'm thinking I'm happy with what I have now, but I have to admit to a nagging doubt. If the rest of the issues could be resolved, I think maybe the money I saved over the TF700 will make up the difference.
****ing_lukin said:
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT.Sorry if I'm not supposed to give the phone number out, but I do need others to call him too so that this post has credibility.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
Click to expand...
Click to collapse
Sounds like good news. But I don't trust the RMA ogres handling my TFP.
Not sure if I will send mine in when the fix is available, my Wifi works fine and my gps works outdoors(but not good indoors--but I don't care).
wynand32 said:
This is indeed interesting, because if they really can resolve the GPS/wifi/BT issues with some new parts, that'll mean that the Prime will definitely continue on as a product and the TF700 really will simply be a higher-end device. I'd probably go ahead and send mine in to get fixed, although I'm happy with mine as it is now.
Personally, I'm still torn between wanting the performance benefits of a 1280X800 screen vs. a 1920X1200 screen (that's 2.25 times the pixels when the TF700 will only have about a 10% increase in Tegra 3 clock speed) as compared to having better text for ebook reading. I'm thinking I'm happy with what I have now, but I have to admit to a nagging doubt. If the rest of the issues could be resolved, I think maybe the money I saved over the TF700 will make up the difference.
Click to expand...
Click to collapse
Right. The TF201 then fits in the middle of the pack. Thanks for not abandoning us ASUS.
hopefully when the new parts are available, RMAing the prime will be quick and shipping paid by asus
I hope these changes make their way into new units soon. I have an extended warranty with the retailer that I could exercise instead
This is good news indeed, thanks for posting it. But yeah, as it's been mentioned, it might be best to remove the number. By the same token, it would also be nice if Asus could confirm that these fixes are coming. They may not want to do so publicly if they don't want to deal with a colossal flood of RMAs, though...
There is nothing wrong with he gps. It will never get better.
Also i
Inviato dal mio GT-I9001 usando Tapatalk
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
Mcoupe said:
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
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They can probably base it off your serial # as to when they shipped it out. I know Acer does it if you dont have a receipt. Which in your case should still be well within 1 yr.
Order # should work too in most cases.
Mcoupe said:
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
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You should be able to request a duplicate receipt from retailer.
Wow, great news and really hope it's true.
I'm still waiting on replacement for my current prime, but I heard it could take another few weeks. With a possible fix in sight I can wait 2 extra months if needed
Will keep the prime, because it's perfect when wifi is fixed. GPS will be nice.
This resolution is good enough for common use and for ebooks I'm still going to buy a Sony eReader: too much reflection on the prime although IPS+ is indeed bright.
BTW this resolution is better (faster) for gaming than HD on Tegra3 (T700 does come with Snapdragon and tegra3 model right?)
So will this be covered if I unlocked my bootloader and stuff? Or can I do it myself?
DroidHam said:
So will this be covered if I unlocked my bootloader and stuff? Or can I do it myself?
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Precisely the reason why I'm not going near unlockers for the duration of my warranty. Sorry that I didn't answer your question.
****ing_lukin said:
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT. Sorry if I'm not supposed to give the phone number out, but I do need others to call him too so that this post has credibility.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
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Now, if that was made official, then there would be some hope. As it stands, we cannot yet believe it. Would not be the first time tech support people misinformed customers.
Sent throught the wormhole from my CoinInserted Sensation OG.
Change of topic. Original topic was a "Can you return the prime in Canada" thread. Since i personally have succeeded, i am now sharing how i did it so you can do it too!
First: Make sure you have all accessories: Charger, cleaning cloth, usb cable, manuals, etc.
Tablet has to be scratch free and in very good condition. Try to clean all the fingerprints as best you can.
If you have the plastic wrapper that goes around it, bonus!
Put tablet in box as if it were brand new. Neatly wrap the cord, make it all look pretty.
Make sure the tablet is charged and reset it so when you turn it on it goes to the default setup thing.
Dont forget to remove your microSD card!
Go to your local bestbuy.
Tell them you got it as a gift
You opened it up and played with it for a few days and decided its not for you
you would like a return please. (Be kind, they are people too!)
Another option is to say "they got the wrong one" when you ask for the refund. If they ask if you want to find the right one say you dont really have time right now, you'd rather the refund and you can come back another time to get the tablet thats right for you.
They will want to inspect it. If you have obvious physical damage, forget it. If you dont have the packaging, forget it. If you give them ANY reason to reject it, forget it. Dont lie but you dont have to give them obvious reasons. "I just dont want it" is true. "I want to return it because the new version came out" Also true but a bad idea.
They will likely ask if you have the recipt. Tell them you dont have a recipt, it was a gift, the person who gave it to you didnt think to keep it. (I said it was from my grandmother who lives in another city, whatever seems plausable)
They will tell you they cant return it for cash but can do store credit. You say thats acceptable and try not to smile too big. (Also helps not to agree too fast). I made some comment "thats fine, i can buy something that better suits what i need when i get paid". If they offer to help you find something to buy with the card right away just say you really dont have too long to spend on this, you can come back another day to spend the money.
Edit:
Dont forget! when you go to buy the infinity bring a printout of these two pages and get the infinity for $350 instead of $500! It helps to email yourself the links so you can bring them up on your phone too. Bestbuy matches online prices now! (woot!)
http://kexane.com/p/25919/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-1KO008S4AY0499.html
http://surefireshops.com/p/25914/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-0O008S4AY0499.html
If i helped you dont forget to thank me! (click the button!)
I wanna know too! Where are you finding these reports?
Sent from my Galaxy Nexus using Tapatalk 2
In the two "returned my prime" threads, if you read through them theres one or two people saying it didnt work for them and they were in Canada.
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
145ty said:
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
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'Them' being Best Buy?
No, ASUS directly.
I don't think anyone is going to have luck until the actual release date (August 17th). Before then there is really no point to try an exchange.
145ty said:
No, ASUS directly.
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How the heck did you manage that? Who do i contact!
I live in Alberta and I have tried numerous time to return my prime for an infinity at different location. All locations were ready to send it to Asus for repair and they don't really care about the manufacturers warranty, they just want to send it to Asus to take care of it.
Sent from my Transformer Prime TF201 using xda premium
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
pileot said:
I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
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I'd definitely like to know this too!! I've had mine since January- bought it from Staples. I had problems within the first month, but they just told me I had to go through Asus (even though they told me I had 30 days to return when I purchased it!!). I haven't RMA'd after reading all the horror stories on the forums, and I keep hoping an impending update will fix things (silly I know...). I'm so frustrated with the whole experience, and reading about what is going on now in the US for BB customers is just making it worse! I'd love to hear if there is anything we can do up in Canada...
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
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So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
urself25 said:
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
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Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
MiscBec said:
So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
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Once my Prime is sent back to me from its RMA I can post my thoughts on any improvements to my tablets overall performance.
I just got my prime back today, after sending it in exactly one month ago, to fix the green camera issue. I had to call them up to escalate the issue last week, because it was taking so long.
Anyway, they returned it good as new. They also replaced the cracked back panel, which was nice.
Sent from my Transformer Prime TF201 using xda app-developers app
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
When did you purchase your Prime, hydroxide?
hydroxide said:
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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I'm in Ottawa too, and I'll like to try to get an exchange too. Which store did you do yours at? Also, how did you pitch it? Kinda like "I got this as a gift and it's been plagued with problems"?
So i just got back from BB
Walked in, told the guy i got it as a gift, didnt want or need it, wanted to return it
He asked if i had a recipt
i said nope, was a gift from my grandma out of town
he asked if theres any chance i could get the recipt
i said not likely, shes old and forgets things
he said without a recipt they cant return it for cash, tho he could do store credit
i said thats awesome, i was thinking about getting a laptop anyways
processed the return, turned it on to make sure its going strong, checked i had the accessories, all was well. Got me a gift card for when the store has 700's in stock. woot!
So I have a 64gb Prime, 1, almost 2 months with me after buying it from "AMAZON." this is a fraud product. it is not "primed to perfection" like the prime's slogan states. i have expeirenced the faulty wifi, and gps just like the others and is bothering me alot. i really want to exchange it for an infinity, or at least a newer prime w/o connection defect. has anyone tried this and successfully exchanged it for a infinity/fixed prime? we should also make a petition about this on asus for making a defective product to us consumers....
I too bought my prime 32gb from amazon, and would like to hear if we could exchange it for the Infinity
Staples wont help
MalayaleeRemo said:
I too bought my prime 32gb from amazon, and would like to hear if we could exchange it for the Infinity
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I tried to return at staples , no go. Sent mine in to Asus waiting for an answer
No candy coating. Its not going to happen. Best thing you can do is send it in for RMA. If you plead your case enough and sound convincing enough, there's a minute chance of refund. They not even really doing refunds anymore but you won't know unless you ask or try. But don't get your hopes up on them exchanging prime for an infinity pad. Its not going to happen. Not to sound negative but just being realistic. I've already looked into this. This came from Gary and Tien. No exchanges for infinity pad happening. If you experiencing problems with your device, best solution is to RMA it. Depending on what the issue is, good chance it will come back fixed. even for wifi issues, there have been sligght improvements made from rma. On the flipside, some have no noticeable improvements also coming back from rma. It all depends on how the performance of it falls into thier baseline standard or whatever. They do havea new method of reworking the antennae sttenuation to improve its reception.
Just call them and see whwt they say. A petition wont really do any good, IMO. We have seversl other similar petitions that seemed to fail or not produce any results.
Good luck!
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
Sound like interesting on the up coming JB for the Prime. I hope that it is worth to wait.
Sent from my Desire HD using xda premium
demandarin said:
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
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You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
cbasse said:
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
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It is probably based on his experience with JB on the Nexus 7 and the fact that Asus has publicly stated the TF201 is scheduled to get JB at some point in the future.
The current Asus policy is no refunds or exchanges but Asus could always have a change of heart. The Infinity is just now hitting the stores. If demand is weak and Asus is left with a lot of product sitting in their warehouse they may be more open to some kind of upgrade program for Prime owners.
I hope there is a change of heart. I bought mine from newegg. Really wish BB had one in stock when i was looking to purchase, otherwise this thing would have been taken in for exchange like all the other lucky members have been able to do.
cbasse said:
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
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Basically what texstar said.
demandarin said:
No candy coating. Its not going to happen. Best thing you can do is send it in for RMA. If you plead your case enough and sound convincing enough, there's a minute chance of refund. They not even really doing refunds anymore but you won't know unless you ask or try. But don't get your hopes up on them exchanging prime for an infinity pad. Its not going to happen. Not to sound negative but just being realistic. I've already looked into this. This came from Gary and Tien. No exchanges for infinity pad happening. If you experiencing problems with your device, best solution is to RMA it. Depending on what the issue is, good chance it will come back fixed. even for wifi issues, there have been sligght improvements made from rma. On the flipside, some have no noticeable improvements also coming back from rma. It all depends on how the performance of it falls into thier baseline standard or whatever. They do havea new method of reworking the antennae sttenuation to improve its reception.
Just call them and see whwt they say. A petition wont really do any good, IMO. We have seversl other similar petitions that seemed to fail or not produce any results.
Good luck!
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
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First time i've heard of RMA's. return merchandise agreement right? so basically we return it to amazon? i now live in the philippines, but we ordered online and received it from the US.. we then moved here. i am still deciding on returning it for a fix but then it would take months i guess if i deliver it there.... i am going to the embassy tomorrow and then i will go to the asus store and company nearby, i will inqure about fixing it...
small claims court
Wahaha123 said:
First time i've heard of RMA's. return merchandise agreement right? so basically we return it to amazon? i now live in the philippines, but we ordered online and received it from the US.. we then moved here. i am still deciding on returning it for a fix but then it would take months i guess if i deliver it there.... i am going to the embassy tomorrow and then i will go to the asus store and company nearby, i will inqure about fixing it...
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If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
I'll Join you
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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lol, im with you if that the error still persists on mine as well. we tried to file a suit on samsung for no support of ics, but we then cancelled and made our own.... still on alpha stage tho.
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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I seriously hope I don't have to go this route... my prime is getting back from RMA sometime this week. If they couldn't fix the problems I mentioned, (specifically WiFi and Bluetooth) I have enough faith that they will have someone reasonable enough I can talk to who can get me an infinity replacement. Considering the infinity is being sold side-by-side at the same price as the prime, I don't see why they would argue against that. The infinity model simply doesn't have the defects the prime has which are covered by their warranty.
Sent from my Galaxy Nexus using xda premium
My prime has just entered RMA for a cracked screen. I'm kind of hopeful that there might be some QA type improvements so GPS might work better - and that's really all I need (assuming I/O can be improved enough with unlocking - was holding out for an RMA reason before i unlocked, but was hoping it would be something minor!).
If the repair is not free, it'll be small claims court for me too.
tshoulihane said:
My prime has just entered RMA for a cracked screen. I'm kind of hopeful that there might be some QA type improvements so GPS might work better - and that's really all I need (assuming I/O can be improved enough with unlocking - was holding out for an RMA reason before i unlocked, but was hoping it would be something minor!).
If the repair is not free, it'll be small claims court for me too.
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I now find asus as idiots, releasing a defective model. even when they know millions of primes are experiencing the problem, they still do not do anything but repair nothning. a simple recall and change for a really fixed version or the infinity that really fixed the networking problems should be implemented. wahahha
A recall is not necessary if only a small percentage of devices have bad problems - they need to be realistic about replacing genuine bad units though.
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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Could it make sense to head to a collective lament, incl. international customers? Even if we wont get it through, it might forces ASUS to move and avoid negative press.
Reading these latest posts are like experiencing deja vu from months ago. They are filled with newer users filled with hope that ASUS will fix the issues promptly via RMA and surely have people ready at the phone to assist with issues.
My greatest fear for you all, since this is a development forum afterall, is that the rma process doesnt turn off your ability to unlock your device, as it has for so many, once you get your device back and you eventually decide to unlock to actually partake of the "development" and use roms that actually fix many of the issues.
Fireplug said:
Reading these latest posts are like experiencing deja vu from months ago. They are filled with newer users filled with hope that ASUS will fix the issues promptly via RMA and surely have people ready at the phone to assist with issues.
My greatest fear for you all, since this is a development forum afterall, is that the rma process doesnt turn off your ability to unlock your device, as it has for so many, once you get your device back and you eventually decide to unlock to actually partake of the "development" and use roms that actually fix many of the issues.
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Why would we, or should we, has to unlock? Possibly voiding any ASUS warranty for a device we expected to be 100% out of the box. And paid over $650US for.
Unlocking is a bandaid that ASUS should supply.
The guys who bought from Best Buy are incredibly lucky and yes I am jealous, lol
Getting an exchange from my point of sale (Dixons) is out of the question
If it wasn't for the Asus presence on this forum stating that the teething problems were being worked on and would be fixed, I would have returned the tablet shortly after receiving it.
I'm very disappointed that they claimed the Prime was *not* being EOL'd and now look at where we are.
Personally I feel like Asus has just abandoned this tablet and the loyal customers that bought it.
(I've lost count of the Asus motherboards, soundcards, routers etc. I've purchased over the years...)
RMA'ing is just beyond a joke, and support is next to useless.
I would love to see Asus do the right thing and offer an exchange program for remaining Prime owners, but I cannot see that happening
Heck, I would even pay £££ to exchange and be rid of this tablet and it's sluggishness, under performing WiFi/BT and the plethora of other problems.
Oh, and I do not see the GPS dongle as a true solution to the non functioning GPS that was advertised as I cannot use it with the dock attached (which peeps in the UK were forced to purchase with the Prime as there were no tablets being sold without the dock.) or even a power cable.
Sorry for the rant, but after living with the problems of this tablet, and then seeing people able to return in exchange for a fixed version, It kinda pisses me off and I think that everyone should be treated fairly and be able to use the same/similar service no matter where you are or what store you purchased from.
Don't get me wrong though, I am very happy for those who managed to get an exchange, I am just annoyed that others like myself cannot do the same thing.
And before anyone suggests unlocking and flashing custom ROMs. Why should I let Asus off the hook and void my warranty?
Asus should be fixing the problems or replacing the hardware with something fit for purpose.