I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT. I have removed the phone number due to ASUS preference that TF201 owner use their product support line at 1-888-678-3688.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
This is good news for the ones who are stuck with their Primes.
For me, that's too much of a long wait. I'll probably just return my Prime and get the TF700T instead and forget about all the Prime nightmares.
ASUS may not want this phone number posted publicly. The reason I gave it was for others TF201 owners to be able to call and confirm the new part story. Perhaps, if the phone number is removed, ASUS could make a public statement here in order to give credibility to the GPS/WIFI/BT fix.
Thanks.
Works for me
Now I do not have to figure out how to get a TF700T back for my prime. I don't the mind "lower" res screen I have now
scook9 said:
Works for me
Now I do not have to figure out how to get a TF700T back for my prime. I don't the mind "lower" res screen I have now
Click to expand...
Click to collapse
Exactly what I was thinking. And good for ASUS because they keep my money.
This is indeed interesting, because if they really can resolve the GPS/wifi/BT issues with some new parts, that'll mean that the Prime will definitely continue on as a product and the TF700 really will simply be a higher-end device. I'd probably go ahead and send mine in to get fixed, although I'm happy with mine as it is now.
Personally, I'm still torn between wanting the performance benefits of a 1280X800 screen vs. a 1920X1200 screen (that's 2.25 times the pixels when the TF700 will only have about a 10% increase in Tegra 3 clock speed) as compared to having better text for ebook reading. I'm thinking I'm happy with what I have now, but I have to admit to a nagging doubt. If the rest of the issues could be resolved, I think maybe the money I saved over the TF700 will make up the difference.
****ing_lukin said:
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT.Sorry if I'm not supposed to give the phone number out, but I do need others to call him too so that this post has credibility.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
Click to expand...
Click to collapse
Sounds like good news. But I don't trust the RMA ogres handling my TFP.
Not sure if I will send mine in when the fix is available, my Wifi works fine and my gps works outdoors(but not good indoors--but I don't care).
wynand32 said:
This is indeed interesting, because if they really can resolve the GPS/wifi/BT issues with some new parts, that'll mean that the Prime will definitely continue on as a product and the TF700 really will simply be a higher-end device. I'd probably go ahead and send mine in to get fixed, although I'm happy with mine as it is now.
Personally, I'm still torn between wanting the performance benefits of a 1280X800 screen vs. a 1920X1200 screen (that's 2.25 times the pixels when the TF700 will only have about a 10% increase in Tegra 3 clock speed) as compared to having better text for ebook reading. I'm thinking I'm happy with what I have now, but I have to admit to a nagging doubt. If the rest of the issues could be resolved, I think maybe the money I saved over the TF700 will make up the difference.
Click to expand...
Click to collapse
Right. The TF201 then fits in the middle of the pack. Thanks for not abandoning us ASUS.
hopefully when the new parts are available, RMAing the prime will be quick and shipping paid by asus
I hope these changes make their way into new units soon. I have an extended warranty with the retailer that I could exercise instead
This is good news indeed, thanks for posting it. But yeah, as it's been mentioned, it might be best to remove the number. By the same token, it would also be nice if Asus could confirm that these fixes are coming. They may not want to do so publicly if they don't want to deal with a colossal flood of RMAs, though...
There is nothing wrong with he gps. It will never get better.
Also i
Inviato dal mio GT-I9001 usando Tapatalk
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
Mcoupe said:
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
Click to expand...
Click to collapse
They can probably base it off your serial # as to when they shipped it out. I know Acer does it if you dont have a receipt. Which in your case should still be well within 1 yr.
Order # should work too in most cases.
Mcoupe said:
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
Click to expand...
Click to collapse
You should be able to request a duplicate receipt from retailer.
Wow, great news and really hope it's true.
I'm still waiting on replacement for my current prime, but I heard it could take another few weeks. With a possible fix in sight I can wait 2 extra months if needed
Will keep the prime, because it's perfect when wifi is fixed. GPS will be nice.
This resolution is good enough for common use and for ebooks I'm still going to buy a Sony eReader: too much reflection on the prime although IPS+ is indeed bright.
BTW this resolution is better (faster) for gaming than HD on Tegra3 (T700 does come with Snapdragon and tegra3 model right?)
So will this be covered if I unlocked my bootloader and stuff? Or can I do it myself?
DroidHam said:
So will this be covered if I unlocked my bootloader and stuff? Or can I do it myself?
Click to expand...
Click to collapse
Precisely the reason why I'm not going near unlockers for the duration of my warranty. Sorry that I didn't answer your question.
****ing_lukin said:
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT. Sorry if I'm not supposed to give the phone number out, but I do need others to call him too so that this post has credibility.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
Click to expand...
Click to collapse
Now, if that was made official, then there would be some hope. As it stands, we cannot yet believe it. Would not be the first time tech support people misinformed customers.
Sent throught the wormhole from my CoinInserted Sensation OG.
Related
who's cancelling? who's waiting for the next big thing? who thinks that the eee pad is still worth the wait?
i basically want you to pat me on the head and tell me everything's going to be ok. Even though its most likely going to be delayed, its still the tablet to get.
People overreacting..lmfao
Everything will be alright unless you feel like waiting till march-april at earliest for another new quad core. Probably more like may-june
Sent from my MB860 using XDA App
Thinking about just sticking with the TF101 that I already have, since there's really nothing wrong with it.
What I really need is a new phone to replace my OG Droid, but the Galaxy Nexus situation on Verizon is equally a mess and I'm kind of considering just getting a Droid RAZR instead. I'm pretty fed up with all these premature product announcements followed by indefinite setbacks.
OMG the sky is falling! Hide yo' kids, hide yo' wife! Ausus be raping airbody up in hea'
Some people crack me up. You guys need to chill out. There will not be a competitor to the prime for at least two months.
RussianMenace said:
OMG the sky is falling! Hide yo' kids, hide yo' wife! Ausus be raping airbody up in hea'
Click to expand...
Click to collapse
yo dawg. that's my line. check the sig
Seriously... the Prime forum on here seems to be full of kids or something.
RJM77 said:
Seriously... the Prime forum on here seems to be full of kids or something.
Click to expand...
Click to collapse
agree, seems that they just like to preorder and talk about new products. And after some weeks they start finding bad things and cancel there orders and wait for the next new super mega gadget that they can hype and preorder and then cancel.
That sort of people never buy anything, they just like to talk and show the world how smart and cool they are. They are just BIG trolls sitting in there rooms with dreams and fantasy and believe all that written on the Internet.
Asus Prime will be the best tablet for months.
First in the summer other manufacturers will have there products for sale not any sooner.
Phone vs Tablet - Late Binding
Here's my stance.
My OG Droid is on it's last legs (but still quite usable with CM7 on it). I have a few more months even. But I have my eye on the Galaxy Nexus, being released Dec 15 (maybe).
I had an Acer 10 tab, which I really liked, but returned to Costco because of microphone problems and seeming lack of Acer commitment to tablet space. So I decided to wait instead for TP. Currently have one on order from BB, release 12/18.
So my current scenario is to receive replacement tablet week of Dec 19-23, and hold off on phone for a couple of months.
But if the wifi problem with TP are serious, or BB surprises me with a delay, or there is a REALLY good deal on Galaxy Nexus, then I'll cancel TP order and do the phone first, tablet later.
I'll make the decision with more data in about a week. The trick now is not to fall in love with any scenario.
The people who cancel I bet will buy it when its in store.
its a daycare for kids here on this forum. Keeps em outta trouble.
tdrussell said:
There will not be a competitor to the prime for at least two months.
Click to expand...
Click to collapse
This is probably realistic. I'm guessing from leaks there are at least two quad-core tablets well in to development that will be announced on January 10 at CES. To see them on the market 30 to 45 days later is plausible. Other than the Teg3 and dock there's nothing unusual about the Prime. Other manufacturers, most with more R&D resources, haven't been eating bon bons since Nvidia announced Teg3 and Asus starting making noise about wanting to be first to market with a quad-core tablet.
The dock is what interests me about the Prime, though: I'm interested in it because I think a device which can be closely integrated with a keyboard will be much more useful than a tablet alone. So I'm not changing my allegiance right now. If I didn't buy a Prime, I'd probably buy no tablet unless anyone else comes out with something equivalent.
Mithent said:
The dock is what interests me about the Prime, though: I'm interested in it because I think a device which can be closely integrated with a keyboard will be much more useful than a tablet alone. So I'm not changing my allegiance right now. If I didn't buy a Prime, I'd probably buy no tablet unless anyone else comes out with something equivalent.
Click to expand...
Click to collapse
This works incredibly well and doubles as a protective case. You can also lay the keyboard flat and the case doubles as a stand. The Asus keyboard adds additional battery life but other then that it accomplishes the same function. It's very pricey though.
http://www.pcworld.com/businesscent...case_provides_good_typing_and_protection.html
Can someone give me an update...what is the bad news?
Sent from my Nexus One using XDA App
BarryH_GEG said:
This works incredibly well and doubles as a protective case. You can also lay the keyboard flat and the case doubles as a stand. The Asus keyboard adds additional battery life but other then that it accomplishes the same function. It's very pricey though.
http://www.pcworld.com/businesscent...case_provides_good_typing_and_protection.html
Click to expand...
Click to collapse
No track pad, no extra battery, no extra ports... The TF dock is way better, IMO, and worth the $150 extra. I love my TF101 - wouldn't even consider buying anything but the Prime at this point.
DarsVaeda said:
Can someone give me an update...what is the bad news?
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
Yea id like go know what the bad news is as well?
Sent from my EVO 3D w/ Tapatalk
xPSYCHOTRONx said:
Yea id like go know what the bad news is as well?
Sent from my EVO 3D w/ Tapatalk
Click to expand...
Click to collapse
Basically it looks like the Transformer Prime is going to be delayed due to Wi-Fi issues, which several different sites pointed out. Still just a rumor though.
http://legadgeteer.com/asus-transformer-prime-delayed-until-after-christmas/1430
Danishswag said:
Basically it looks like the Transformer Prime is going to be delayed due to Wi-Fi issues, which several different sites pointed out. Still just a rumor though.
http://legadgeteer.com/asus-transformer-prime-delayed-until-after-christmas/1430
Click to expand...
Click to collapse
That site your referenced is the 5th different site I have seen today that has referenced the Phandroid article as the basis of creating there article. I wish sites would actually try and find out if it is real or not by calling the company before they start spreading more rumors. Apparently 2 people on this site has called Asus and they still claim there is no delay and the Dec 19th date still applies for the US, but that's taking there word that they called and talked to knowledgeable reps on the phone.
xPSYCHOTRONx said:
Yea id like go know what the bad news is as well?
Sent from my EVO 3D w/ Tapatalk
Click to expand...
Click to collapse
DarsVaeda said:
Can someone give me an update...what is the bad news?
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
By bad news, I'm assuming (after reading the other threads) the OP meant:
The recent revelations that some review units to big review sites had WiFi strength issues (weak wifi connections). http://forum.xda-developers.com/showthread.php?t=1385391
While this is a confirmed issue in some test units, it has also been confirmed that other test units to other big review sites are NOT suffering this issue. The bad news is that there is a possibility the Prime shipment (OR availability) may be delayed until after the much "confirmed" date of the 19th so that Asus can fix this wifi issue. If this wifi issue is NOT in the hardware BUT in the software (is this related? http://forum.xda-developers.com/showthread.php?t=1384034 ), then there is the strong possibility that there may be nothing to worry about and that the 19th is the confirmed date (and thus no bad news).
A major Canadian retailer/seller (NCIX) has emailed buyers telling them that a hardware/related issue is prompting Asus to delay ALL shipments of the Prime until the issue is solved http://forum.xda-developers.com/showthread.php?t=1384870
A lot of people are viewing this as bad news, while others think this is simply NCIX giving a fake or typical marketing answer to make sure the buyers do not run off to the competition.
It seems majority (or all?) such news of cancellations due to hardware issue OR "confirmed" shipment delays have been based on those NCIX emails. No one knows for sure if what NCIX is saying is true, if it's something related only to NCIX shipments, or if the confusion behind the release dates is indeed because Asus is scrambling to fix the hardware issue WHILE making sure the retailers (at least BestBuy, Newegg, Gamestop, Amazon, etc in the US) do not open their big mouth about any Prime problems like NCIX did.
Check the Gamestop thread ( http://forum.xda-developers.com/showthread.php?t=1374761 ): people called yesterday and today, and they're getting more firm answers that the Tablet WILL be released on the 19th. I'm going to call Gamestop right now and find out the date I can pick it up (and will post in the Gamestop thread).
Online stores from my country date it mid January since it became available. No changes so far.
According to some sites the prime has been discontinued.
Hoping this isn't really the case.
And I cannot post outside links.
Sent from my Transformer Prime TF201 using Tapatalk
Sent from my DROID BIONIC using Tapatalk
Oh rly?
Sent from my SAMSUNG-SGH-I727 using XDA App
How are you going to throw out a statement like that and not even post these sources?????
False..lmfao. try again buddy.
My face? It is currently in my palms.
Asked by the OP to post this... remember, don't shot the messenger.
http://www.excaliberpc.com/610469/asus-eee-pad-transformer-prime.html
*Edit*
I have no idea why... can't watch the video, and I still haven't seen where is says it's discontinued... OHHH.... he's talking about the availability to purchase it... Dude, that probably just means they are out of stock!
It also says "or vendor". They're probably not able to get their hands on stock right now
Well, when I went to Best Buy to get my TFP replaced, she said that they couldn't replace it, because the particular model Grey TF201 32GB had been discontinued. Then she did an OMS and was able to send a new one to me. So I don't know. It's possible. But if it is. Asus owes us all New TF700t.
There's talk of this over at transformerforums also, I personally don't think it's true. Although if Asus is getting back the majority of the Primes sold as RMAs it might be their only choice.
My guess is that they'll fulfill their orders and then stop production of it and attempt to address the issues, allow a swap with the new one for those who have already bought it and then gut the old ones and put the the insides into the new casing and maybe sell them for a slightly discounted price.
Obvious this is just a theory, but I would like to see thi happen.
Getting the same thing at a much larger retailer: Newegg.
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230219
well damn..
It doesn't make sense for them to skip a whole price point, having the original transformer at $400, the Prime at $500 and the TF700 at $600. I'm betting this will discontinue this particular model, and replace it with the Prime+ or something like that which is just the Prime, but with the back casing from the TF700 to solve the wifi/gps issues.
Returns cost them money
Maybe they just don't want the hastle and expense of all the returns.
my second prime seems ok (just received 2 days ago) but hearing this news, what will it mean to those who keep it? Is it better to return it and wait for the new one or keep it and hope Asus will still support us and continue to update the original prime's software 6 months from now? I only have 1 week left to return....
Ok, I asked them on their wall on Facebook if it really was being discontinued (the official ASUS page on Facebook) and this is what I got in reply:
ASUS
Nothing but false rumours. -Mark, ASUS
Click to expand...
Click to collapse
This should put the rumours to rest, I think.
mazjohn said:
my second prime seems ok (just received 2 days ago) but hearing this news, what will it mean to those who keep it? Is it better to return it and wait for the new one or keep it and hope Asus will still support us and continue to update the original prime's software 6 months from now? I only have 1 week left to return....
Click to expand...
Click to collapse
Pretty much always better to wait for a new anything, if you have an alternative till then.
Asus should support it as far as updates for a while, they are even updating the original. Why wouldn't they?
Wasn't it reported Asus admitted it has a design compromise and removed GPS from the specs on some ASUS sites?
MAybe shipments are delayed as they are removing GPS from the box label?
Or are they going to change the design slightly to allow it to work better, who knows...
From a resale point of view it may drop in value quicker than normal.
Possibly a tweaked current model design,
won't be long till the iPad 3 is out and also the enhanced hi-res Prime.
Then Windows 8 transformer type tablets will hit with a big impact.
But today the Prime is still selling at a premium on eBay .
aww.... is that true and official?
avinash60 said:
Ok, I asked them on their wall on Facebook if it really was being discontinued (the official ASUS page on Facebook) and this is what I got in reply:
This should put the rumours to rest, I think.
Click to expand...
Click to collapse
Dude, WIFI being bad before the release was also FALSE RUMORS. Guess what? They weren't.
I thought I would start a hopefully one stop shop thread on everyone who RMA the Prime and if there were any changes / results / things better worse. Maybe having all this under one roof would help not only with searching, but help us start working together.
I'll begin.
Sent my Prime in and was received by Asus 1/14
Status: in Repair
Reason for RMA: chip on bottom, light bleed, GPS and weak Wifi
ICS installed when sent in? Yes
I may be off base but I was curious if others were getting their Primes back yet and any changes.
sdelliott31 said:
I thought I would start a hopefully one stop shop thread on everyone who RMA the Prime and if there were any changes / results / things better worse. Maybe having all this under one roof would help not only with searching, but help us start working together.
I'll begin.
Sent my Prime in and was received by Asus 1/14
Status: in Repair
Reason for RMA: chip on bottom, light bleed, GPS and weak Wifi
ICS installed when sent in? Yes
I may be off base but I was curious if others were getting their Primes back yet and any changes.
Click to expand...
Click to collapse
If you sent it in with a chip they are going to say you damaged it, and they are going to charge you to repair it.
I hope I am wrong but I think that is what will happen. Sorry to give you the bad news.
I really wasnt lookimg for that kind of response rather ones that RMA their units, get them back and if anything changes foe better or worse or problems solved.
Sent from my MB860 using Tapatalk
Found out today that a new Prime is being overnighted to me. Serial number c10 and the last 4 is 1900. I don't know if there is anything different. Has anyone else had any RMA results?
I could get it back since its sealed and return it which is what I'm contemplating. Decisions.
sdelliott31 said:
Found out today that a new Prime is being overnighted to me. Serial number c10 and the last 4 is 1900. I don't know if there is anything different.
Click to expand...
Click to collapse
Lucky you! I'm still waiting to get my Prime back after RMA...
sdelliott31 said:
Has anyone else had any RMA results?
Click to expand...
Click to collapse
Sent my Prime in and was received by Asus Service Center in Czech Republic at 1/11
Status: Repairing
Reason for RMA: GPS not working, screen light bleeding
ICS installed when sent in? No
Regards,
Pletwal
I'd say keep it. More than likely a good one. Plus you might not be able to return it because serial numbers are changed. Then you risk damage to device trying to send it to them then them sending it back tl you. I've had my prime since 12/22 n works great. You getting a third batch one. I'd say keep it.
You know I've been on this thing since November. From the promise of the true iPad killer, then to shipping problems then an oops I can get one quick to a month on this forum with is there a problem, is there not, Asus statement on the aluminum back issue, the anger for and against the prime, the amazing thread of owners trying to do what Asus couldn't or wouldn't which is find the real issues and try to fix the (I applaud these people) put me in a Stockholm syndrome of sorts.
After receiving my Brand New Prime, I realized, hey this product is flawed whether big or small it is flawed. Do I really want to start over and be disappointed again? No! Clarity has finally set in. Maybe I won't own a tablet for a while but I'm done with Asus and this whole mess. I listed mine on eBay and finally am happy with my decision. This is the right thing for me and me alone. I will follow here and I wish great things for the others here that keep the prime. For me it was time to end the anguish.
sdelliott31 said:
You know I've been on this thing since November. From the promise of the true iPad killer, then to shipping problems then an oops I can get one quick to a month on this forum with is there a problem, is there not, Asus statement on the aluminum back issue, the anger for and against the prime, the amazing thread of owners trying to do what Asus couldn't or wouldn't which is find the real issues and try to fix the (I applaud these people) put me in a Stockholm syndrome of sorts.
After receiving my Brand New Prime, I realized, hey this product is flawed whether big or small it is flawed. Do I really want to start over and be disappointed again? No! Clarity has finally set in. Maybe I won't own a tablet for a while but I'm done with Asus and this whole mess. I listed mine on eBay and finally am happy with my decision. This is the right thing for me and me alone. I will follow here and I wish great things for the others here that keep the prime. For me it was time to end the anguish.
Click to expand...
Click to collapse
NOOOOOOOOOO! LOL
Seriously if that's how you feel ultimately, then you doing what's right. Take it from me though, it is a great device. Mines don't have the flaws most post up here n I had mines from an early batch since 12/22. I have no regrets at all that I ordered early. If I would've waited I might have got a flawed device like these other people have.. lol. Good luck on future tablet choice n remember, no device is perfect when first launched. Even iphone4 n ipad2 were riddled with issues. Their issues was on major news on t.v. its always the luck of the draw with electronics. MAN is not perfect. And damn well no Man Made Machine is either. Man is flawed along with the toys he makes
I sent mine in because touchscreen stopped working. After I sent it in I saw in my email that jr.com item was shipped. Check what it was and it was the 64gb version. I forgot I had that preordered. Seems better but I started having problems with the stock keyboard. I switched to thumb keyboard and everything was fixed. I might sell other on eBay, don't need 2 of them at least for now. They seem to be selling retail for lightly used. I thought 7 days waiting for status to change on repair was long. The other guys been waiting almost a month.
Thought I might as well open a new thread 'cause everybody should have access to the good news easily:
Gary Key stated in his unofficial thread that spare parts are shipped to the service centers around the world:
The spare parts have arrived at service center in Switzerland. In my case it is a new mobo. The technician just called back and told me he would repair and test the tablet this afternoon.
Still missing mine since 120207
You might give me a thanks if this info makes you happy!
Update 120315:
To me it seems the mobo is the fix we all have been waiting for. It got replaced with my Prime which failed the final test at the repaircenter. My wifi-thing is wrecked, so they ordered a new one. This means: they got my device five weeks ago and they knew already from Asus there would be a new mobo released in the future so they assumed my trashy wifi (bad receiption, bluetoothlag and finaly unable to connect to my home router) was related to the faulty mobo design. Be sure it is, unfortunately my wifi is crap as well. I guess they found out after they'd assembled and reassenbled the tablet - lol -
The service center is contacting ASUS now after I complained mildly for being pushed aside during more than a month.
Well, that's why I hate frigging computers they all suck!!!!
Hopefully I can keep you updated otherwise I just got sick of it and my androidexperiment will have died.
Nokia N9 Meego ist the best, no frigging buttons just plain swipe. but this is another sad story ...
Zcech Rep. service centre? Or where?
What was the issue you RMAed it for?
I RMA'd mine to Czech, sent it friday morning:
Picked up Friday morning
Arrived in Manchester Friday evening
Arrived in Germany on the Sat Morning
Left Germany 3am this morning (Monday)
Arrived in Austria at 6am
Arrived in Czech at 8am
Return to shipper at 9:46am
Does this literally mean, they got mine, and have either:
1. just sent it straight back to me or
2. just sent me a brand new one and will deal with my old one later on
Any ideas?
@kevinm2k
Depends where you getting that tracking info, if its from couriers site it looks like it didn't get to service centre and for some reason being returned to sender
I went through the official return system with UPS, the tracking is from UPS here:
http://wwwapps.ups.com/WebTracking/...ns=yes&loc=en_GB&tracknum=1Z7634WR9390800355#
If I get the same one back unfixed then I won't be giving them another chance to RMA it and will demand a full refund - so hopefully that isn't the case!
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
x2 - I want to know this
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
benefit14snake said:
So just wondering since I've sent Gary 3 different pm's weeks apart with no response what so ever... if our bootloaders are unlocked do we still get the fix? Or are we just screwed?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
You agreed to Asus not working on your Prime. It was a permanent decision as stated in the agreement you made with them by unlocking the bootloader.
Doktaphex said:
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
Click to expand...
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chamberc said:
You agreed to Asus not working on your Prime. It was a permanent decision as stated in the agreement you made with them by unlocking the bootloader.
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This is exactly why I haven't unlocked yet. If there's new components or motherboards to be swapped out, I'd rather get that done first. Then have my fun unlocking and flashing roms. But it gives me time to let the roms mature more and build confidence in decision of unlocking and the consequences involved. I'm in no rush really. Stock rom working great for me. Plus with root(which I can easily remove if I want) and overclocking @ 1.6Ghz, I'm enjoying the very fast n slick stock experience.
Doktaphex said:
When you unlocked your bootloader, you agreed to invalidate your warranty and to no longer receive any support from ASUS. I don't quite understand why you are asking this question.
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Thank you, I don't understand why people who read the terms, and still decided to go ahead and unlock the device anyway, then want start a thread/post complaining that it's not fair. This is one of the reasons why Asus didnt want to unlock the bootloader to begin with, because no matter how you explain it to people, they still don't seem to be able to comprehend. Gary probably wont respond, because it was clearly stated that you VOID ALL updates/help
First off no one cried it wasn't fair. I understand the difference between not providing additional support and not fixing a pre existing well known initial design flaw. Do you guys?
Edit: just thought I would add, the first two messages sent to Gary were BEFORE I unlocked.
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
First off no one cried it wasn't fair. I understand the difference between not providing additional support and not fixing a pre existing well known initial design flaw. Do you guys?
Edit: just thought I would add, the first two messages sent to Gary were BEFORE I unlocked.
Sent from my Transformer Prime TF201 using Tapatalk
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I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
demandarin said:
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
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I don't get it.
Everywhere dealing with the unlocker including itself says what it does and what it's for. Amazes me people just jump in like that.
Once we start seeing results I may send mine in. Every day that goes by it gets harder not to go on and install my own antenna lol
kevinm2k said:
I went through the official return system with UPS.
If I get the same one back unfixed then I won't be giving them another chance to RMA it and will demand a full refund - so hopefully that isn't the case!
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I am pretty sure that "returned to shipper" shows up in this case because the UPS label was created by Asus, so UPS "thinks" it was returned to the shipper.
It shows that it was signed for, so they do have it.
demandarin said:
I agree you wasn't crying about it. I'd still give it a shot to see if they fix device. Hopefully they would show discretion and make it on a case by case decision on whether to fix or not. Just like places like best buy n Gamestop said they wouldn't take returns past due date, alot have been doing so. MAYBE ASUS will let some people slide also.
But we do have a mini epidemic of people, not you, blindly unlocking device(thinking its part of rooting..lol) and not realizing consequences involved. Like no more OTA updates and warranty voided.
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Yeah I hear ya. Seems like you can't say anything in these forums without getting flammed one way or another. I do completely understand that by unlocking my bootloader that I have no more support from Asus. That's why I've done research on how to flash and also why I have an account here so if I really screw something up I can ask someone much smarter than myself how to fix it =)
That is also why I bought a square trade accidental warranty so if I burn my cpu by flashing some of the awesome custom overclocked kernels, ill be covered.
I do however have the expectation that my wifi works to at least a similar level of my cell phone. I am not naive and I don't expect it to go toe to toe with my laptop but definitely similar range and throughput of my other mobile devices.
If Asus is making actual hardware changes because of a manufacture defect, I expect to get those very same changes.
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
Yeah I hear ya. Seems like you can't say anything in these forums without getting flammed one way or another. I do completely understand that by unlocking my bootloader that I have no more support from Asus. That's why I've done research on how to flash and also why I have an account here so if I really screw something up I can ask someone much smarter than myself how to fix it =)
That is also why I bought a square trade accidental warranty so if I burn my cpu by flashing some of the awesome custom overclocked kernels, ill be covered.
I do however have the expectation that my wifi works to at least a similar level of my cell phone. I am not naive and I don't expect it to go toe to toe with my laptop but definitely similar range and throughput of my other mobile devices.
If Asus is making actual hardware changes because of a manufacture defect, I expect to get those very same changes.
Sent from my Transformer Prime TF201 using Tapatalk
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how long after purchase can you get squaretrade for prime? but yeah its only fair if it was a manufacturing defect. I would think Asus should let unlocked people slide on that. maybe Gary can clear that up. not sure he will though because it would have to be worded correctly so not to be improperly used against Asus since alot of legal stuff around that. its a fair question to ask though. if you haven't already, you should ask in his new thread. you could could send another pm but I know his pm box is swamped with pm's.
at least with squaretrade you could always find a reason to send it in and get a replacement unit. which will either come with new components or be eligible for warranty since its not unlocked.
we have to remember this though. Gary did state that the new component pieces was only going to be implemented on a device by device basis. so basically only if their testing shows it to be faulty, will that device qualify for new component piece. its not like every device sent in will get it. as not all devices will qualify if they already meet Asus factory spec from new testing.
plus we not sure of what this "Great Prime News" coming up is.
I believe 90 days after purchase if bought retail. Don't quote me though as this is my first one. Bought mine with the amazon deal, I figured I've dropped it twice before and got away with just minor scratches but one of these times it will be broken gorilla glass lol.
Sent from my Transformer Prime TF201 using Tapatalk
Hey, my apologies if I came off rude benefit14snake, your question was indeed a valid one. It's just that I've seen so many post from people complaining about not being able to update after unlocking their tablets. Asus should fix ALL devices that have weak wifi, or they will end up losing customers in the long run.
benefit14snake said:
I believe 90 days after purchase if bought retail. Don't quote me though as this is my first one. Bought mine with the amazon deal, I figured I've dropped it twice before and got away with just minor scratches but one of these times it will be broken gorilla glass lol.
Sent from my Transformer Prime TF201 using Tapatalk
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Could have sworn it was 30 >.>
If it's 90 even I could still get SquareTrade
So I have a 64gb Prime, 1, almost 2 months with me after buying it from "AMAZON." this is a fraud product. it is not "primed to perfection" like the prime's slogan states. i have expeirenced the faulty wifi, and gps just like the others and is bothering me alot. i really want to exchange it for an infinity, or at least a newer prime w/o connection defect. has anyone tried this and successfully exchanged it for a infinity/fixed prime? we should also make a petition about this on asus for making a defective product to us consumers....
I too bought my prime 32gb from amazon, and would like to hear if we could exchange it for the Infinity
Staples wont help
MalayaleeRemo said:
I too bought my prime 32gb from amazon, and would like to hear if we could exchange it for the Infinity
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I tried to return at staples , no go. Sent mine in to Asus waiting for an answer
No candy coating. Its not going to happen. Best thing you can do is send it in for RMA. If you plead your case enough and sound convincing enough, there's a minute chance of refund. They not even really doing refunds anymore but you won't know unless you ask or try. But don't get your hopes up on them exchanging prime for an infinity pad. Its not going to happen. Not to sound negative but just being realistic. I've already looked into this. This came from Gary and Tien. No exchanges for infinity pad happening. If you experiencing problems with your device, best solution is to RMA it. Depending on what the issue is, good chance it will come back fixed. even for wifi issues, there have been sligght improvements made from rma. On the flipside, some have no noticeable improvements also coming back from rma. It all depends on how the performance of it falls into thier baseline standard or whatever. They do havea new method of reworking the antennae sttenuation to improve its reception.
Just call them and see whwt they say. A petition wont really do any good, IMO. We have seversl other similar petitions that seemed to fail or not produce any results.
Good luck!
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
Sound like interesting on the up coming JB for the Prime. I hope that it is worth to wait.
Sent from my Desire HD using xda premium
demandarin said:
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
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You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
cbasse said:
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
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It is probably based on his experience with JB on the Nexus 7 and the fact that Asus has publicly stated the TF201 is scheduled to get JB at some point in the future.
The current Asus policy is no refunds or exchanges but Asus could always have a change of heart. The Infinity is just now hitting the stores. If demand is weak and Asus is left with a lot of product sitting in their warehouse they may be more open to some kind of upgrade program for Prime owners.
I hope there is a change of heart. I bought mine from newegg. Really wish BB had one in stock when i was looking to purchase, otherwise this thing would have been taken in for exchange like all the other lucky members have been able to do.
cbasse said:
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
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Basically what texstar said.
demandarin said:
No candy coating. Its not going to happen. Best thing you can do is send it in for RMA. If you plead your case enough and sound convincing enough, there's a minute chance of refund. They not even really doing refunds anymore but you won't know unless you ask or try. But don't get your hopes up on them exchanging prime for an infinity pad. Its not going to happen. Not to sound negative but just being realistic. I've already looked into this. This came from Gary and Tien. No exchanges for infinity pad happening. If you experiencing problems with your device, best solution is to RMA it. Depending on what the issue is, good chance it will come back fixed. even for wifi issues, there have been sligght improvements made from rma. On the flipside, some have no noticeable improvements also coming back from rma. It all depends on how the performance of it falls into thier baseline standard or whatever. They do havea new method of reworking the antennae sttenuation to improve its reception.
Just call them and see whwt they say. A petition wont really do any good, IMO. We have seversl other similar petitions that seemed to fail or not produce any results.
Good luck!
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
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First time i've heard of RMA's. return merchandise agreement right? so basically we return it to amazon? i now live in the philippines, but we ordered online and received it from the US.. we then moved here. i am still deciding on returning it for a fix but then it would take months i guess if i deliver it there.... i am going to the embassy tomorrow and then i will go to the asus store and company nearby, i will inqure about fixing it...
small claims court
Wahaha123 said:
First time i've heard of RMA's. return merchandise agreement right? so basically we return it to amazon? i now live in the philippines, but we ordered online and received it from the US.. we then moved here. i am still deciding on returning it for a fix but then it would take months i guess if i deliver it there.... i am going to the embassy tomorrow and then i will go to the asus store and company nearby, i will inqure about fixing it...
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If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
I'll Join you
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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lol, im with you if that the error still persists on mine as well. we tried to file a suit on samsung for no support of ics, but we then cancelled and made our own.... still on alpha stage tho.
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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I seriously hope I don't have to go this route... my prime is getting back from RMA sometime this week. If they couldn't fix the problems I mentioned, (specifically WiFi and Bluetooth) I have enough faith that they will have someone reasonable enough I can talk to who can get me an infinity replacement. Considering the infinity is being sold side-by-side at the same price as the prime, I don't see why they would argue against that. The infinity model simply doesn't have the defects the prime has which are covered by their warranty.
Sent from my Galaxy Nexus using xda premium
My prime has just entered RMA for a cracked screen. I'm kind of hopeful that there might be some QA type improvements so GPS might work better - and that's really all I need (assuming I/O can be improved enough with unlocking - was holding out for an RMA reason before i unlocked, but was hoping it would be something minor!).
If the repair is not free, it'll be small claims court for me too.
tshoulihane said:
My prime has just entered RMA for a cracked screen. I'm kind of hopeful that there might be some QA type improvements so GPS might work better - and that's really all I need (assuming I/O can be improved enough with unlocking - was holding out for an RMA reason before i unlocked, but was hoping it would be something minor!).
If the repair is not free, it'll be small claims court for me too.
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I now find asus as idiots, releasing a defective model. even when they know millions of primes are experiencing the problem, they still do not do anything but repair nothning. a simple recall and change for a really fixed version or the infinity that really fixed the networking problems should be implemented. wahahha
A recall is not necessary if only a small percentage of devices have bad problems - they need to be realistic about replacing genuine bad units though.
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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Could it make sense to head to a collective lament, incl. international customers? Even if we wont get it through, it might forces ASUS to move and avoid negative press.
Reading these latest posts are like experiencing deja vu from months ago. They are filled with newer users filled with hope that ASUS will fix the issues promptly via RMA and surely have people ready at the phone to assist with issues.
My greatest fear for you all, since this is a development forum afterall, is that the rma process doesnt turn off your ability to unlock your device, as it has for so many, once you get your device back and you eventually decide to unlock to actually partake of the "development" and use roms that actually fix many of the issues.
Fireplug said:
Reading these latest posts are like experiencing deja vu from months ago. They are filled with newer users filled with hope that ASUS will fix the issues promptly via RMA and surely have people ready at the phone to assist with issues.
My greatest fear for you all, since this is a development forum afterall, is that the rma process doesnt turn off your ability to unlock your device, as it has for so many, once you get your device back and you eventually decide to unlock to actually partake of the "development" and use roms that actually fix many of the issues.
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Why would we, or should we, has to unlock? Possibly voiding any ASUS warranty for a device we expected to be 100% out of the box. And paid over $650US for.
Unlocking is a bandaid that ASUS should supply.
The guys who bought from Best Buy are incredibly lucky and yes I am jealous, lol
Getting an exchange from my point of sale (Dixons) is out of the question
If it wasn't for the Asus presence on this forum stating that the teething problems were being worked on and would be fixed, I would have returned the tablet shortly after receiving it.
I'm very disappointed that they claimed the Prime was *not* being EOL'd and now look at where we are.
Personally I feel like Asus has just abandoned this tablet and the loyal customers that bought it.
(I've lost count of the Asus motherboards, soundcards, routers etc. I've purchased over the years...)
RMA'ing is just beyond a joke, and support is next to useless.
I would love to see Asus do the right thing and offer an exchange program for remaining Prime owners, but I cannot see that happening
Heck, I would even pay £££ to exchange and be rid of this tablet and it's sluggishness, under performing WiFi/BT and the plethora of other problems.
Oh, and I do not see the GPS dongle as a true solution to the non functioning GPS that was advertised as I cannot use it with the dock attached (which peeps in the UK were forced to purchase with the Prime as there were no tablets being sold without the dock.) or even a power cable.
Sorry for the rant, but after living with the problems of this tablet, and then seeing people able to return in exchange for a fixed version, It kinda pisses me off and I think that everyone should be treated fairly and be able to use the same/similar service no matter where you are or what store you purchased from.
Don't get me wrong though, I am very happy for those who managed to get an exchange, I am just annoyed that others like myself cannot do the same thing.
And before anyone suggests unlocking and flashing custom ROMs. Why should I let Asus off the hook and void my warranty?
Asus should be fixing the problems or replacing the hardware with something fit for purpose.