I was browsing around change.org today and I came across this. A petition to recall the prime and give users a full refund or an upgrade path to the 700. Not sure why no one but the person who started it signed it. I know if you ***** enough asus will refund your $ so maybe that's why the poster didnt pursue the petition?
http://www.change.org/petitions/asustek-recall-the-transformer-prime
edit: I just signed it for ****s and giggles.. I doubt anything will come from it especially since it doesnt seem the person who posted it is really pushing it.
Probably because it was created yesterday.. I believe.
Oh god, here we go again.
detta123 said:
Oh god, here we go again.
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what do you mean?? I was just asking if anyone has seen it... so oh god yourself.
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
demandarin said:
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
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yeah I doubt anything will come from it, Just was wondering if anyone else came across it.
But I do know they are offering really unhappy users refunds (my friend was told by gary he could get a full refund for the tablet and dock)
My way of looking at that is this:
If they refund everyone who is extremely unhappy they have to refund them for the full retail price of the tablet and the dock(and I'm guessing tax?). So they have to dish out the retail price of it when we all know it cost them a fraction of that amount to produce them. I honestly think from a business stand point and upgrade path would be better because then they would only have to replace the tablet(assuming the docks are compatible) which is much cheaper for them then refunding the full retail purchase amount. Even if they didnt upgrade the tablet to the 700 and just replaced the backplate on the prime and maybe the wifi/bt and gps modules it would also be cheaper for them than having to refund the purchase price.
And just let me say again.. I was just asking if anyone has seen it or heard of the one I linked. Not trying to promote, have it gain momentum or start a WW3. Just simply wanted to know if anyone else stumbled on it like I have.
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
almightywhacko said:
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
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I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
I even signed it with this comment:
"I agree there have been many issues with the prime. Not all users have issues but it seems more have them than not have them. I will support this as I do feel the prime wasnt ready to be released. I had issues with my first 2 units. The only issue I have with my current unit is some backlight bleed but my tf101 has worse BL bleed than my prime"
And I do feel the device wasnt ready for prime time. I'm pretty happy with mine. the only issue I really have is the screen bleeding and that's not even that bad and since I have squaretrade I'm thinking of popping it open and fixing that myself.
Hell I was outside yesterday and tried gps for the first time on this unit without the dongle and I got a 12/13 sat lock. Today I tried and I got 8/9. I was pretty surprised by that
graffixnyc said:
I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
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Dude, take the bug out of your ass!
Did I say anything specifically about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
almightywhacko said:
Dude, take the bug out of your ass!
Did I say anything about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
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ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
Asus should offer a upgrade and make Nvidia pick up the tab for the not ready for prime time T3
Sent from my SPH-D710 using xda premium
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases yeah it is your problem and they dont have to offer you a refund at all. like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something.
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I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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you must be good. haha I've never been offered a refund. Replacements I have been offered but never a full refund. Hell I just dealt with an issue with Dell. They replaced my laptop with a refirb(accidental warranty) and started having issues with it two months later. They sent a tech to fix it, he fixed those issues but didnt send him a preloaded HD just a blank one so I have to load everything myself, and after the repair the keyboard didnt fully work. So they come again to fix that, they fix that then one speaker dies.. It took me filing a BBB complaint to have them contact me to give me a brand new system. No matter how much I *****ed before they just wanted to keep trying to fix it.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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Oh and sorry for being a little snippy.. It's hot and humid as hell in NYC today and all the garbage is out for collection tomorrow so you can imagine the streets just smell like roses
Technically, refunds aren't given to just any and everyone who asks for it. you have to meet specific criteria for them to even consider it. Mostly just early adopters or people who bought prime before they removed GPS From their official spec, like beginning or first week of January, are eligible. but even then terms have to be met and not all of them can get it. just wanted to clear that up so everyone don't get their hopes up thinking they can get a refund. there's already several reported cases here in xda of people being denied.
I'm still waiting to hear back on certain info that'll clear up alot of things. I think Asus knows even people who have good working tablets might try to get a refund just because infinity pad right around the corner..lol. so they trying to eliminate refunds that have no real basis for getting one. Chances are very high that if you never sent your tablet in for an RMA, then try to come out the blue wanting a refund, they will deny it. They will just say send it in for RMA.
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
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I was just about to comment on this ... I purchased my Prime on December 24th and after trying to, more or less, put up with horrible WiFi, completely non-functional GPS, and a proposed dongle solution that was not satisfactory, I was able to return my Prime (and dock) to Asus for a full refund. As a matter of fact, I just shipped it in last week, so I am still waiting on the refund, but I don't foresee any issues. The reason they let me return it was due to GPS issues, and probably legal ones on their part since GPS was a feature when i bought, but did not work, was removed from the spec list, and the solution was not satisfactory. I said all that, to say that the petition is not necessary. If you have a legitimate reason for requesting to return you TF201, they will probably work with you. On the other hand, people trying to get a refund just to get an upcoming model just need to learn some patience, and not jump on the first generation of something (ie. tegra 3). With that said, if your reason for requesting a refund has to do with the GPS issue, I was finally able to get someone with the authority to authorize one in what he said was the "Transformer Prime GPS issue department."
Related
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
Snwspeckle said:
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
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This is an EXCELLENT question that I would love a lawyer or an expert answer because I would love nothing more then to sign up for this class action lawsuit and really stick it to these sons of *****es I am totally fed up with this.
Also you are forgetting the main thing false advertisment for advertising GPS in specs and then taking it out I think this would be the homerun swing here.
Nope, not illegal. gps issue is not a safety risk. Only time they are required by law is if it poses a danger.
However you can get then for false advertising. But, first you would have to make attempt to return the product. If they don't allow return then u can say it was misleading and they didn't make reasonable effort to correct their mistake.
Sent from my Galaxy S2
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ASUS knows the new back will fix all the issues. I am getting sick of this because now I have to bring this back to Best Buy. Oh did I also mention the entire corner of my box was completely destroyed when I got my tablet...
ravizzle said:
Nope, not illegal. gps issue is not a safety risk. Only time they are required by law is if it poses a danger.
However you can get then for false advertising. But, first you would have to make attempt to return the product. If they don't allow return then u can say it was misleading and they didn't make reasonable effort to correct their mistake.
Sent from my Galaxy S2
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But the action is not regarding a safety risk, rather, its paying for a product you didn't fully receive and I am not about to go return mine to get another that is broken; especially since they don't even have them in store at Best Buy. I am not waiting to have one shipped again.
Snwspeckle said:
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ASUS knows the new back will fix all the issues. I am getting sick of this because now I have to bring this back to Best Buy. Oh did I also mention the entire corner of my box was completely destroyed when I got my tablet...
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I never said anything of that sort. Idk if my writing was unclear.
I said u can return it, but if they don't allow you to get a refund, then u have a claim because of false advertising. Never mentioned exchanges at all.
Edit 6pm PST:
You asked if it was illegal and if they were required to issue a recall.
They don't have to issue a recall. If they want to they can.
Add per my understanding they said they removed gps from the list now, do they made reasonable attempts to address false advertising. If you bought before they did that, then you should be entitled to a full refund. If they deny such refund then you have a good case.
And when I say return, I mean return. Not exchange. If lack of gps is the prob, then the prime just isn't for you, maybe wait for the t700 which has plastic back.
Sent from my Galaxy S2
My opinion is that a handful of people called the Backplate Conspiracy Theorists who are dead set on going up against the Great Evil otherwise known as Asus would look like a bunch of fools.
False advertising that the tablet has......... aGPS? I'm still waiting for someone to show me where Asus advertised the Prime as having a dedicated unassisted GPS unit.
Your box got messed up by UPS, that that issue up with them.
And you return your product to the vendor you bought it from. That would be Best Buy.
IF YOU HAVE A LEMON, RETURN THE DAMN THING.
New back plate has nothing to do with the biggest problem of all.... Primes crash/rebooting and having video issues making them unusable at this point I could care less about the GPS and weaker WiFi signal.
jdbaker82 said:
New back plate has nothing to do with the biggest problem of all.... Primes crash/rebooting and having video issues making them unusable at this point I could care less about the GPS and weaker WiFi signal.
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Well luckily my prime is fine, but if I was in your situation I would return or exchange my prime as it is obvious you got a bad unit.
Sent from my Galaxy S2
Snwspeckle said:
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
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If its defective, return it. If it does not meet your standards, return it.
As far as the denying there is an issue part, they have come out and said in official press release that the design of the solid aluminum back degrades the signal. Its more design flaws then defects, not to say people have not had their share of mfg defects.
If customers are not happy they should speak out by not buying the products.
At the end of the day are you happy with what you got?
Loving mine so far, no mfg issues to speak of and wifi range is decent. I have not ran into an issues where I could not connect to wifi.
Sent from my Transformer Prime TF201 using xda premium
Snwspeckle said:
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ...........
I am not waiting to have one shipped again.
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You think that 75% of the Primes are defective? The tablets that no vendor can keep in stock? The same tablet you waited forever to get? The one you wont wait to get replaced?
Did I just read someone else thinks they are defective because of the rebooting after the OS update?? You do realize this is happening to a very very small number of devices, right?
Get a grip. Look around. Do some research. MOST of the articles written about problems with the Prime refer right back to here - this site, xda. Almost everything else written, reviews, consumer reactions, buyers, etc are loving their new Primes. We are NOT the average consumer of these types of devices.
Really folks. Put yourself out of this misery and return them for a refund or exchange. You may not want to keep, others do, you can make money on it by selling it on ebay.
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
slugbug2010 said:
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
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The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
There could be grounds for a civil suit if ASUS falsely advertised the capabilities of the device and/or breached their implied warranty because the Prime is not fit for the purpose for which it was sold. I'm not a lawyer but I've been in business for about 20 years and that's my understanding of the relevant legal concepts.
I think that for the period of time prior to ASUS changing their marketing of the Prime as including "GPS" (I don't remember any marketing materials specifying aGPS), they could be liable for breach of implied warranty and subject to a class action suit (or individual action, although the costs would likely be prohibitive for most people and not worth the time). Bottom line is that a reasonable and fairly knowledgeable person would assume that the GPS would work well enough for one of its primary common purposes, i.e., navigation, unless ASUS had specified otherwise.
This would only be available to anyone who purchased their Primes before ASUS changed their marketing. It would be hard to prove which customers who purchased the Prime prior to this date were aware of the GPS issue, because it's not as if ASUS sent an email to every registered customer letting them know of the defect and offering a solution. Therefore, a class action suit would likely include everybody who purchased their Prime prior to an established date regardless of whether they COULD HAVE known about the GPS issue within any return period. It's not as if most people visit forums like this one or read the ASUS Facebook page and are therefore aware of the problem. ASUS could post notice of the issue by taking out ads in newspapers, issuing press releases, etc., but to my knowledge they've done none of that.
Indeed, the fact that ASUS did publicly, albeit not widely, admit the design error works against them. They've admitted culpability and haven't yet offered compensation to those who might have been harmed. The generally poor wifi performance contributes to that harm, or at least to evidence of a design flaw that makes the Prime less fit for its purpose as a mobile connected device. Toss in the redesign of the case in the TF700 that's obviously aimed at improving radio performance, and ASUS would have a hard time claiming they're not aware of any issues.
I'm still expecting ASUS to do something, up to and including what they've said they'll do in Taiwan, that is, offer an extended return policy. They could head off a class action lawsuit simply by offering to give everyone's money back who purchased a Prime before they changed their marketing of it. The coverage date remains up in the air, in my opinion, because retailers still list GPS in the specs and the packaging itself lists GPS. It's hard for them to argue that they're no longer marketing it as a GPS-enabled device (again, specifically NOT an aGPS device) when their own packaging still lists it as a feature.
Again, I'm not a lawyer, but I've seen class action suits succeed based on far less clearly justified claims. I would be shocked if there isn't a class action suit if ASUS doesn't respond soon.
Sent from my Transformer Prime TF201 using Tapatalk
slugbug2010 said:
You think that 75% of the Primes are defective? The tablets that no vendor can keep in stock? The same tablet you waited forever to get? The one you wont wait to get replaced?
Did I just read someone else thinks they are defective because of the rebooting after the OS update?? You do realize this is happening to a very very small number of devices, right?
Get a grip. Look around. Do some research. MOST of the articles written about problems with the Prime refer right back to here - this site, xda. Almost everything else written, reviews, consumer reactions, buyers, etc are loving their new Primes. We are NOT the average consumer of these types of devices.
Really folks. Put yourself out of this misery and return them for a refund or exchange. You may not want to keep, others do, you can make money on it by selling it on ebay.
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
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Agreed, I wonder if some of these people threatening legal action ever discovered women at some point in their lives. I wouldn't want these disgruntled cry babies exchanging their "defective" products. I would rather they get their money back and once and for all put an end to their misery.
jdbaker82 said:
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
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unfortunately you cant class action on the false advertising unless they deny u from returning your tablet (within a reasonable time frame) for a refund. This is because asus has gone out and acknowledged and corrected the issue. they made a reasonable effort to correct their mistake.
And also on second thought, the device is in fact equipped with a gps sensor (it just sucks due to aluminum body) so the false advertising isnt really that strong of a case in the first place. The device does get a gps signal (although weak and horribly unusable when not on wifi)
Sent from my Transformer Prime TF201 using xda premium
Lock ups and reboots happen were acting like nothing ever happens when sh*t like this goes out to the masses. All and i mean all updates and os upgrades will have bugs. Ios had them android has them windows has em. Asus has been the only company on the android side that has released more updates to their products than any other company. If you dont like what you got return the damn thing and stop the QQ.
Sent from my SPH-D710 using xda premium
jdbaker82 said:
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
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I'd love to know where you guys get your numbers from.
I would much rather ASUS developcement back with the plastic strip like on the TF 700 that could be installed by Best Buy for about $25.00. While it should work correctly out of the box, I would galdly spend $25. to replace the back.
Itaintrite said:
I'd love to know where you guys get your numbers from.
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You know that 93.7% of all statistics is made up, right?
---------- Post added at 07:05 PM ---------- Previous post was at 07:01 PM ----------
What is a defected TF201?
Seriously, guys, if you are so passed off with Asus, return it already. It's just a tablet.
joehanratty said:
I would much rather ASUS developcement back with the plastic strip like on the TF 700 that could be installed by Best Buy for about $25.00. While it should work correctly out of the box, I would galdly spend $25. to replace the back.
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Two problems with this:
1) It's not just a backplate. It's the back frame, with stuff built onto it. If it were a piece that was pried/screwed off and could be easily swapped out, maybe, but if you go look at the teardowns for this, you'll see this isn't the case.
2) Best Buy?? I wouldn't trust them to replace an external keyboard for a desktop, much less let them tinker inside a tablet, lol. Plus, in addition to their crappy quality of repair services, their prices are horrible. They charged money to pair bluetooth headsets to phones! D:
lol, ranting aside, welcome to XDA and enjoy your stay. Feel free to keep throwing out ideas, and watch out for the trolls. Usually they're pretty reserved, but the Prime situation has them out in force!
Itaintrite said:
I'd love to know where you guys get your numbers from.
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Its a estimate based on a poll on XDA and its not just a couple its hundreds of Primes effected.
ASUS seems to be pretty stiff as far as compensation and fixing the tfp issues, imo it will take legal action to force their cooperation.
Has anyone researched or know anything about bringing a CALS against ASUS for the misrepresentation of the prime? I know the main requirement would be 5mil in question, Im sure at $500 a pop 10,000 defective units sounds reasonable.
Why does people always want to make a lawsuit out of things? If you dont like it or it doesn't do want you want it to do just return it. Nobody is forcing you to buy it.
Your kidding right they didn't make any denials of returns so why sue?
Hey if we didn't discuss lawsuits for every little problem we had, that would be un-american.
Sent from my Galaxy S2
The problem for some unhappy TF owners is the retailer only provides a 14 day return policy. Sometimes it takes 14 days to figure out there's a problem. Plus - if you ship to RMA - that adds 2 more weeks. The return is long past and you're on the hook with a product that doesn't match it's original specifications. I really can't comment on the legal issues, but there are reasons why something more is necessary.
I've been part of class action suits, only because I neglected to opt out. I get notification of inclusion with an opt out, and then 2 years later I get a store credit, of $20 gift card.. I always check the details of the distribution, and it's always some legal firm that gets millions, and the rest get a pittance. Trust me, that's exactly what would happen here.
So even if you think there's just cause, It will not be worth it for anybody except for some ambulance chasing firm.
Asus is making people pay for shipping to RMA for out of box defective products they deserve to have a class action lawsuit against then.
The only ones that gain from CALS are the original filer and lawyers.
Don't need anyone getting a lawyer rich in my name.
I was talking to my attorney yesterday about this. He said that advertising the Prime with a GPS and then removing that from the specs is against the law. He quoted what they law was but I don't remember. I already returned mine so it wasn't anything I would pursue anyway. Other companies have gotten in trouble for advertising something that wasn't true. Back in 2002 Hyundai got in trouble for advertising the Santa Fe had a XXXHP engine when in reality it was 20HP less. Everyone who bought one got an extra year on their bumper to bumper warranty.
btmec said:
I was talking to my attorney yesterday about this. He said that advertising the Prime with a GPS and then removing that from the specs is against the law. He quoted what they law was but I don't remember. I already returned mine so it wasn't anything I would pursue anyway. Other companies have gotten in trouble for advertising something that wasn't true. Back in 2002 Hyundai got in trouble for advertising the Santa Fe had a XXXHP engine when in reality it was 20HP less. Everyone who bought one got an extra year on their bumper to bumper warranty.
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I call bs or your lawyer is not smart, or maybe didn't fully understand the situation.
This is not comparable to hyundai bc they never fudged the specs, the unit indeed has a gps chip, it just doesn't work that well bc of aluminum back. In court they could argue that it works (even though very crappy) and is not a professional gps advice, and they even removed the gps wording from specs to avoid any confusion. The customer is free to return the prime if they need a better gps.
I agree asus messed up with gps, but to say that it is illegal what they did, I have to disagree. I had a og samsung epic and the gps on that sucked (and that was with a data signal) and samsung didn't even bother to remove gps from spec sheet.
Sent from my Galaxy S2
JCreations said:
Why does people always want to make a lawsuit out of things? If you dont like it or it doesn't do want you want it to do just return it. Nobody is forcing you to buy it.
Click to expand...
Click to collapse
Are you serious? Because without them companies like ASUS walk all over its consumers. If you are alright with that Ill sell you my 69 chevy runs great! But missing its engine...
Sure maybe a petition might work to get sw changes like the bootloader, but do you really think a petition to fix it will go through? Not without a lawyer it wont.
Consumers like you are the reason companies walk all over us. And I can guarentee when a CALS hits you wont be opting out of your cut.
Bimboy: I dont care if I get a $20 gc or a ten cents card. If it costs ASUS more money and bad rep then fixing the issue then that is sufficient to me.
Lawsuit, already?
I wonder if we are a bit early for a lawsuit. Isn't Asus, fixing some Primes already? And isn't Gary Key of Asus gathering data here, and right on this forum to fix more?
Aren't we going to give Asus some time to fix problems before shouting LAWSUIT... LAWSUIT.. LAWSUIT?
mikevipe said:
Are you serious? Because without them companies like ASUS walk all over its consumers. If you are alright with that Ill sell you my 69 chevy runs great! But missing its engine...
Sure maybe a petition might work to get sw changes like the bootloader, but do you really think a petition to fix it will go through? Not without a lawyer it wont.
Consumers like you are the reason companies walk all over us. And I can guarentee when a CALS hits you wont be opting out of your cut.
Bimboy: I dont care if I get a $20 gc or a ten cents card. If it costs ASUS more money and bad rep then fixing the issue then that is sufficient to me.
Click to expand...
Click to collapse
Sueing Asus over JPS/Wifi(or insert tec issue) issue is just ridiculousness. You don't like it ... take it back. It would be a little different if the thing malfunctioned and hurt someone in some weird way. Things that hurt/affect peoples quality of life ... that is understandable. Sueing companies over things like this is a waste of money and time. I would prefer Asus save that money and put it into their development instead. Everything that costs "company"... eventually always gets back to the consumer.
The product for the most part is exceptional. Everything fuctions, somethings are not fantastic like jps/wifi. Just look around on the net, this is consider'd by most reviewers the best Andriod tablet on the market to date.
I will guarentee you, if everyone returned this tablet because of the GPS/Wifi issue. you would see a new backing on this thing so fast. Asus isn't stupid. For the majority, people find the issues tolerable or they wouldn't get it. As for people who have it that can't take it back ... they would be able to sell it on Kijiji/Ebay in a heartbeat(shouldn't have to, but it is an option).
MooreW said:
Sueing Asus over JPS/Wifi(or insert tec issue) issue is just ridiculousness. You don't like it ... take it back. It would be a little different if the thing malfunctioned and hurt someone in some weird way. Things that hurt/affect peoples quality of life ... that is understandable. Sueing companies over things like this is a waste of money and time. I would prefer Asus save that money and put it into their development instead. Everything that costs "company"... eventually always gets back to the consumer.
The product for the most part is exceptional. Everything fuctions, somethings are not fantastic like jps/wifi. Just look around on the net, this is consider'd by most reviewers the best Andriod tablet on the market to date.
I will guarentee you, if everyone returned this tablet because of the GPS/Wifi issue. you would see a new backing on this thing so fast. Asus isn't stupid. For the majority, people find the issues tolerable or they wouldn't get it. As for people who have it that can't take it back ... they would be able to sell it on Kijiji/Ebay in a heartbeat(shouldn't have to, but it is an option).
Click to expand...
Click to collapse
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
mikevipe said:
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
Click to expand...
Click to collapse
That would be true if they committed fraud, which they did not. A device not functioning as intended is not fraud.
BongoBong said:
That would be true if they committed fraud, which they did not. A device not functioning as intended is not fraud.
Click to expand...
Click to collapse
And they have acknowledged most of the issues, and have issued numerous updates in the 4 weeks since we have had these things.
Yeah, definitely sue.
Sent from my Transformer Prime TF201 using xda premium
mikevipe said:
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
Click to expand...
Click to collapse
You sir make no sense at all. Clearly you must not have read what i wrote. I will make it plan. ASUS has done no wrong. The TFP works just not to "industry" expectations in some regards. ASUS has even gone as far as taking the GPS off of future spec sheets even though said "spec" still functions.
Ya ... i clearly allow ASUS to walk all over me because i refuse to buy a product that isn't up to my expectations(fyi i could care less about the GPS).
A company that doesn't sell anything will soon be no company at all. I thought that was common sense, guess i was mistaken.
FYI: a fraud is an intentional deception made for personal gain or to damage another individual.
^ doesn't fit this situation in anyway.
I ordered my TF201 32GB from Office Depot and received it in early January. Unboxed it, turned it on, installed some apps etc. then left charging overnight. Next morning noticed unit was not charged and down to 25% or so. Used another outlet but no improvement. Then froze the power unit as suggested in the forum. Called Asus Technical Support and troubleshooted the unit. CSR convinced it was the unit itself; asked me to ship unit to Texas facility (at my dime of course). 2 weeks later unit was shipped back (took 9 days since it was Fedex Ground from CA to NY!).
Unboxed unit and noticed that battery at 5%! Plugged in and... Nothing. Not charging!! Called ASUS - probably same idiot with whom I spoke the first time. Asked me to ship it back (on my dime) again to Texas but different RMA! Had no explanation as to why the RMA number should be different but I guess whoever they outsourced repairs to does not want to report to ASUS that they did not fix an issue the first time..CSR told me to only ship unit AGAIN. I challenged him that it may makse sense because, god forbid, it may be charger at fault! He said "ok" ship it back too.. thank you very kind of you to keep an open mind MR. ASUS CSR... I also mentioned that it seems unfair I pay for shipping again... so he sent me a Fedex label.. ground of course so 3-4 days to Texas (no ground pick up on weekends) and then another few days for the geniuses at whoever does the repair to figure it out and another 5-6 days to ship back.. so all in all 6 weeks since purchase and I have not used my Prime.. I had bought my wife an ASUS UX21 since she travels a lot for work but I returned it to Amazon for a refund within the 30 day window.. had to pay a fee to return but hey probably saved her (and me) a lot of aggravation.. her Toshiba ultrabook is working just fine thank you very much. Totally frustrated by idiots at ASUS. I cancelled the dock purchase at Office Depot too. As much as I do not like Apple products at least you can find an Apple Store everywhere and get a replacement and/or a technician to take a look and troubleshoot.. and iPads cost the same as a PRIME.. I am done with Asus.. once this is fixed it goes on Craigslist or eBay. Not sure what else I'll get.. anyone want to order my ASUS? It will be cheap.. once I get it back.
This reminds me of an experience we had with an Asus RMA, it was one of their eeePC models (back when they were the hot thing to get). We had to send the device back a total of three or four times before the issue was finally properly repaired. Asus can be kinda poor when it comes to some more obscure RMA situations, I totally understand your frustration.
Sent from my Transformer Prime TF201 using xda premium
Sounds completely understandable on your stance. Unacceptable customer service. Damn Asus, is the RMA place really that bad. Not all are bad experiences but there's been too many bad stories popping up lately. Good luck on choosing new device. As much as i like my Prime, if I had to go through what some people have, I'd give up on them also.
@OP
Why didn't you take it back to Office Depot in the first place? That's why retailers exist, to deal with the customer.
My 14-day return window is up today. I'm bringing back the TFP.
Even though I've had no problems with mine, I've heard too many stories like this. Too much negativity surrounding this device to allow me to enjoy it. I will downgrade my specs requirement and will go with the Samsung Galaxy Tab 10.1.
senatorxmg said:
My 14-day return window is up today. I'm bringing back the TFP.
Even though I've had no problems with mine, I've heard too many stories like this. Too much negativity surrounding this device to allow me to enjoy it. I will downgrade my specs requirement and will go with the Samsung Galaxy Tab 10.1.
Click to expand...
Click to collapse
Have I read this right? You have a perfectly fine functioning tfp, but are returning it because others have had bad experiences, and you have heard too many stories!
This sounds like you give more credence to other peeps woes rather than go by your own
Experiences. I had better not mention all the negative stories I have heard about the galaxy tab as I would hate to ruin your enjoyment of that tablet!!!
What
Is wrong with enjoying the ..perfect tfp that you have? Remember that peeps are far more likely to moan than praise, for every negative issue on this board there are many many more happy punters who have not posted anything anywhere
slef2003 said:
Have I read this right? You have a perfectly fine functioning tfp, but are returning it because others have had bad experiences, and you have heard too many stories!
This sounds like you give more credence to other peeps woes rather than go by your own
Experiences. I had better not mention all the negative stories I have heard about the galaxy tab as I would hate to ruin your enjoyment of that tablet!!!
What
Is wrong with enjoying the ..perfect tfp that you have? Remember that peeps are far more likely to moan than praise, for every negative issue on this board there are many many more happy punters who have not posted anything anywhere
Click to expand...
Click to collapse
Yes...you heard it right. I previously had the Galaxy Tab and was fairly happy with it's performance (sans ICS). Really wanted to try the TFP...so I returned the GT and got one to try myself even with all of the negativity expressed here. While I encountered no real issues myself...I couldn't help think about whether or not the TFP would become but a blip on the radar for ASUS support and dev efforts. Sure, the TFP is newer technology than the GT....perhaps I'm just not willing to be one of their beta testers. The GT has been out long enough now to iron out a lot of the wrinkles...plus, ICS is still to come which will almost certainly improve performance.
I'm not slamming the TFP...just wasn't impressed enough with it over the GT to risk being subjected to Asus' tech support should that have been required.
senatorxmg said:
My 14-day return window is up today. I'm bringing back the TFP.
Even though I've had no problems with mine, I've heard too many stories like this. Too much negativity surrounding this device to allow me to enjoy it. I will downgrade my specs requirement and will go with the Samsung Galaxy Tab 10.1.
Click to expand...
Click to collapse
Really,
Yours works but you're going to return it because other people have had issues?
Well.. I love my current Prime and I'm waiting on my second to get here next week along with my dock!
Newegg won't even accept my return because the serial number sticker next to the charging port is gone....
They don't care to turn it on and check the serial in settings to match it with the box and warranty papers.
Looks like a lot of us have had bad experiences because of this tablet. I'm waiting for the TF700T but I might be going with another company.
senatorxmg said:
While I encountered no real issues myself...I couldn't help think about whether or not the TFP would become but a blip on the radar for ASUS support and dev efforts..
Click to expand...
Click to collapse
THIS^^^is a follower. Worried too much about what others are thinkn instead of making decisions based on hour own thinking. PLUS the comment about not sure about further Asus support or developement is ignorant at the least. ASUS has been constantly pumping out updates. Name one other company who released as many OTA updates as the Prime received. WE had ICS. We had root already out the box basically. We Had overclock in less than a month. We had Ubuntu n Linux n other flavors lf it already n less than a month. We already have extra drivers n such being added by dev. In less than a month. We already have root for ICS. We already have some minor theming going on. All this without even having bootunlocker tool yet. For you to make such a statement is kinda disrespect to hard work developers have been doing already here. Name another tablet as new as this one thst had so many things developement wise in its first month of existence. You forgetting its still barely over a month since people first started receiving their primes.
I COULD CARE less you returned it, that's your right to. But your reasoning is plain silly. You said although my prime runs perfect, I got frustrated at seeing all the negative stuff surrounding it. DO you know how many of us had our devices way before you n been dealing with all negative stuff? My prime works great also but not gonna return just because someone else dislikes theirs. Sounds like someone needs their hand held when choosing tablet or making any major decisions. GOOD THING THE other poster didn't mention horror stories he heard about the Galaxy tab or you might just throw a hissy fit.
DONT mean to sound harsh but JUST saying....it would be different if you were like OK I'm returning it because it performed poorly for me. Or I had a personal bad experience with Asus support. Not, well ima return it because Tom,****,n Jane dont like theirs...lmfao
Well good luck with new device anyways.
I had a wonderful experience with them. with a new working Prime delivered before I sent mine back.
But then again, I didnt demand a fix or talk like a privileged anus.
demandarin said:
THIS^^^is a follower. Worried too much about what others are thinkn instead of making decisions based on hour own thinking. PLUS the comment about not sure about further Asus support or developement is ignorant at the least. ASUS has been constantly pumping out updates. Name one other company who released as many OTA updates as the Prime received. WE had ICS. We had root already out the box basically. We Had overclock in less than a month. We had Ubuntu n Linux n other flavors lf it already n less than a month. We already have extra drivers n such being added by dev. In less than a month. We already have root for ICS. We already have some minor theming going on. All this without even having bootunlocker tool yet. For you to make such a statement is kinda disrespect to hard work developers have been doing already here. Name another tablet as new as this one thst had so many things developement wise in its first month of existence. You forgetting its still barely over a month since people first started receiving their primes.
I COULD CARE less you returned it, that's your right to. But your reasoning is plain silly. You said although my prime runs perfect, I got frustrated at seeing all the negative stuff surrounding it. DO you know how many of us had our devices way before you n been dealing with all negative stuff? My prime works great also but not gonna return just because someone else dislikes theirs. Sounds like someone needs their hand held when choosing tablet or making any major decisions. GOOD THING THE other poster didn't mention horror stories he heard about the Galaxy tab or you might just throw a hissy fit.
DONT mean to sound harsh but JUST saying....it would be different if you were like OK I'm returning it because it performed poorly for me. Or I had a personal bad experience with Asus support. Not, well ima return it because Tom,****,n Jane dont like theirs...lmfao
Well good luck with new device anyways.
Click to expand...
Click to collapse
Thanks...a follower? At least you didn't call me a fanboy. ;-)
I care about my investment and how I feel about it. It's all speculation right now as to how much develpment will occur for the tfp at this point...guess I'm just bowing out as I don't wish to be part of the guessing. I do know the Galaxy Tab has been rewarded.
As far as me not experiencing any earth-crushing issues, I'd say that's true. However, I'm sitting here inside my home typing away on my GalaxyTab with a lock on 8 satellites. And wifi range is excellent EVERYWHERE in my home (and I am talking about a significant difference)...I now get my expected 22-24Mbps down from anywhere in my house whereas before would only achieve these speeds right beside my router and would get 4-6Mbps down further away. Still useable...but pale in comparison to the speeds I get with the GT.
I tested both the TFP and the GT within a month period....I feel better with the sammy and went back to it. How is that being a follower? I tried both extensibly for myself to arrive at a decision I felt comfortable with. As far as the negativity being a factor in my decision...hell yeah. Why shouldn't it be? Had I not been offered the chance to return the TFP easily, I never would have bought it based on what I've read here...some would say that's part of the research done when considering a purchase. After testing it out, I wasn't blown away...for my needs, there was nothing that the GT couldn't do just as well plus with gps and wifi working much better. For sure, it only has 2 cores...maybe I'm good with that.
I do hope everyone feels good about their purchase. I didn't and did the logical thing.
demandarin said:
Easy as you are right. That is what i said n still feel the same. I ran by serial number by Gary n he told me it was from an early batch n someone would call me. Ill easily take the new hardware revision over older one. Especially if it might mean might GPS might finally work. I never said "I want them to repair mines". Plus although no dropped signals or anything, wifi signal still fluctuates alot. SO if older hardware was never really meant to be shipped out then people on older batch entitled to the upgrade, or sorts. I did pay for this device, Cash, and I do have a warranty. I never had an issue like others been posting. SO ILL TAKE THE MINI UPGRADE IF OFFERED. That's all. Plus from hearing the horror stories from returns like guy with device smashed, I'm not sure if I would even send mines in yet. Especially since overall having no problems. GPS aside. Remember, they are people out there that have GPS working to some extent one way or another. I having seen a lock yet, although I never tried for more than 5 mins n was indoors everytime. I haven't taken my prime outdoors yet. Plus based on my date of final purchase 12/22 I'd be entitled to any possible hardware fixes for GPS since mine is clearly shown to be purchased before they took GPS spec down.
Click to expand...
Click to collapse
Heck...looks like you'd opt for a fully functional tablet, too. Guess you're just braver than I to wait around for Asus to fix it for you...although, it appears you may be somewhat skeptical of their customer service yourself? ;-)
***Sent from my Samsung Galaxy Tab 10.1***
HB861 said:
.. and iPads cost the same as a PRIME...
Click to expand...
Click to collapse
Actually iPad's are $120 more.
received it in early January. so all in all 6 weeks since purchase and I have not used my Prime..
My question is how you figure 6 weeks? How many weeks are there in January if today is the 28th?
On a serious note, why not try to find a charger from Frys or OD or Staples. The ones for the OG TF 101 work and determine if the problem is the charger or not?
senatorxmg said:
Thanks...a follower? At least you didn't call me a fanboy. ;-)
I care about my investment and how I feel about it. It's all speculation right now as to how much develpment will occur for the tfp at this point...guess I'm just bowing out as I don't wish to be part of the guessing. I do know the Galaxy Tab has been rewarded.
As far as me not experiencing any earth-crushing issues, I'd say that's true. However, I'm sitting here inside my home typing away on my GalaxyTab with a lock on 8 satellites. And wifi range is excellent EVERYWHERE in my home (and I am talking about a significant difference)...I now get my expected 22-24Mbps down from anywhere in my house whereas before would only achieve these speeds right beside my router and would get 4-6Mbps down further away. Still useable...but pale in comparison to the speeds I get with the GT.
I tested both the TFP and the GT within a month period....I feel better with the sammy and went back to it. How is that being a follower? I tried both extensibly for myself to arrive at a decision I felt comfortable with. As far as the negativity being a factor in my decision...hell yeah. Why shouldn't it be? Had I not been offered the chance to return the TFP easily, I never would have bought it based on what I've read here...some would say that's part of the research done when considering a purchase. After testing it out, I wasn't blown away...for my needs, there was nothing that the GT couldn't do just as well plus with gps and wifi working much better. For sure, it only has 2 cores...maybe I'm good with that.
I do hope everyone feels good about their purchase. I didn't and did the logical thing.
Heck...looks like you'd opt for a fully functional tablet, too. Guess you're just braver than I to wait around for Asus to fix it for you...although, it appears you may be somewhat skeptical of their customer service yourself? ;-)
***Sent from my Samsung Galaxy Tab 10.1***
Click to expand...
Click to collapse
OK, completely understandable then. I see where you really coming from from this post.
As far as your second quote,I'm not really waiting for anything. I was just told my device is one of early one built. Device still works great but if I'm offered an opportunity to upgrade it to newer parts, then why wouldn't I. Lol. It'll make it even better, I would hope. I still love this device and has done everything I've asked of it n more. Only complaint I would have is GPS. I know that's very important to some people and deciding factor whether to keep it or not. For me, its no big deal. Everything is great aside from GPS. Just thankful I don't have issues some others been describing. Kinda makes it hard to believe when your device working so well. But its a given.
One thing though, Asus better step their game up with the quickness. I have a feeling if they don't address the possible issues on prime, their new upgrade model will be a fail LR do worse. As Prime n t-700 basically share all the same internal components. It'll be in Asus best interest to attack these issues head on. ASUS Losing people everyday. They gaining also but still. People with issues want to keep device but won't since some are riddled with issues. Can't be mad for someone wanting to return a device that's not working properly for them.
I purchased my Prime from Office Depot online in January. Based on the returns Best Buy is allowing I called Office Depot and they are not accepting them back, manufacturers defects or not.
The tech I spoke with did say he spoke with his manager and he said I need to call ASUS as they are recalling the Primes.
Needless to say the ASUS website has no phone listed, or operable, in the US. Anyone have phone number for ASUS?
ASUS Product Support Toll Free: (888) 678-3688
Interesting.. keep us posted
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
clockwork58 said:
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
Click to expand...
Click to collapse
Thanks, but I tried that earlier and got an oops....try again. ASUS way of saying, don't bother.
Should be no different from a car maker recall for a bad tire or bad brake, Asus should have done this as soon as the GPS and Wifi problems were identified and confirmed. The FCC should be initiating this policy to protect the consumers but they seem to be pretending asleep as the wheel while collecting fees for certification! That really sucks doesn't it?
Asus is doing a recall?? Are we positive on this news?
If so, I hope they email everyone who purchased this stinker.... I'll gladly take my refund.
Or is this just retail vendor recall??? sigh...
Been on the phone for 20 minutes and all they want to do is issue an RMA so they can look at it.
E techie said they have not been notified of a prime recall. Waiting on a supervisor.
Per supervisor no recall has been issued. All they can do is issue an rma to return it.
Feeling so violated, Office Depot and ASUS...never again.
shinzz said:
Asus is doing a recall?? Are we positive on this news?
If so, I hope they email everyone who purchased this stinker.... I'll gladly take my refund.
Or is this just retail vendor recall??? sigh...
Click to expand...
Click to collapse
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Bummer
Sent from my MB860 using xda premium
yeah, I emailed ASUS last week and never got a reply. I wanted it out of my site so I traded it for a couple iPod Touch 32GBs. Took a bit of a hit on it, but I agree, never again on ASUS. I am not an Apple "lover", but the iPad 3 I got hasn't been put down since I got it. Now, iPhone I will never own.
clockwork58 said:
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
Click to expand...
Click to collapse
Did you click your link? Try it. Oops....
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Your opinion.
It may be rumors, but it was the excuse Office Depot supervisor used for sending me back ASSUS. Fact!
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Are you going to tell me "Prime is discontinued"... is still a rumor as well....
If I remember correctly, since April... there hasn't been any new "version" of Prime...but of course, Asus (and you) kept telling us that Prime won't be discontinued, will continue to be produced, and will sell next to Infinity.
So much for that... although... they... are.. sort of selling Prime next to Infinity through online, although most online vendors are starting to take Prime out of their system and replacing it with TF700. But yea.. so much for Asus & their promise/statement.. or whatever.
As for recall... could just mean "inventory" recall from all vendors. Now, the hopeful rumor is recalling "all" Primes for refund/exchange. =/ I prefer the hopeful rumor....
You guys know as well as I do there's not gonna be no recall.
If you really had enough with your 201, take it with no receipt to you know where and make something up if you really want an Infinity or something else before its too late. Multiple reports already of no receipt given credit... you can either complain to us who agree but know Asus will do nothing or you can try to get rid of it, read on page 2 of that thread nobody else had tried it without ADH before I went, I had just had enough of the wifi/bt on my Prime. If the first store I went to had told me no (and I had receipt) would have just went to the other ones around here til somebody gave me credit for it
NeoMagus said:
You guys know as well as I do there's not gonna be no recall.
If you really had enough with your 201, take it with no receipt to you know where and make something up if you really want an Infinity or something else before its too late. Multiple reports already of no receipt given credit... you can either complain to us who agree but know Asus will do nothing or you can try to get rid of it, read on page 2 of that thread nobody else had tried it without ADH before I went, I had just had enough of the wifi/bt on my Prime. If the first store I went to had told me no (and I had receipt) would have just went to the other ones around here til somebody gave me credit for it
Click to expand...
Click to collapse
I would if mine is from Best Buy... but mine is from Gamestop. =/
That exchange works for Best Buy only so far.. it seems.
shinzz said:
I would if mine is from Best Buy... but mine is from Gamestop. =/
That exchange works for Best Buy only so far.. it seems.
Click to expand...
Click to collapse
Like I said, there has been several reports in the thread as long as you have your box and charger, take it say it was a gift you dont have the receipt and they can still exchange for store credit if the customer service employee will do it. Is BB that far away, what do you have to lose if your Prime is that bad?
I already tried to take my gamestop prime to best buy. I failed big time. I talked to the manager too. Plain and simple, they will not take it without being able to find the transaction in their system. I regret buying it from gamestop and I will never step another foot in their stores.
I have called Asus and gamestop a number of times and have gotten no where. I have also pm Gary for a refund. My last resort will be my squaretrade warranty but I doubt Asus will be getting another $500 from me.
Asus has awesome products on paper but their quality and customer support sucks major butt. They haven't come through on anything that was communicated to us on this website except for that stupid dongle.
Sent from my PG86100 using xda app-developers app
Having no receipt no matter where you bought it from may work. My best buy here went into "green screen" or something and determined I didn't have a receipt through them. but others may not be so determining.
Well there ya go depends how lucky you get I guess wont know until you try .. I had the receipt so wasn't an issue .. sorry guys
I'm kinda glad best buy didn't take my gamestop prime back since now I don't have to feel guilty screwing them over due to gamestop and Asus lack of care for their customers. They both have a take the money and run attitude.
I always wondered why people like apple so much even though their products blow and r always behind the 8 ball. It's all about the customer service. My wife has no complaints about her iPad.
Sent from my PG86100 using xda app-developers app
So I have a 64gb Prime, 1, almost 2 months with me after buying it from "AMAZON." this is a fraud product. it is not "primed to perfection" like the prime's slogan states. i have expeirenced the faulty wifi, and gps just like the others and is bothering me alot. i really want to exchange it for an infinity, or at least a newer prime w/o connection defect. has anyone tried this and successfully exchanged it for a infinity/fixed prime? we should also make a petition about this on asus for making a defective product to us consumers....
I too bought my prime 32gb from amazon, and would like to hear if we could exchange it for the Infinity
Staples wont help
MalayaleeRemo said:
I too bought my prime 32gb from amazon, and would like to hear if we could exchange it for the Infinity
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I tried to return at staples , no go. Sent mine in to Asus waiting for an answer
No candy coating. Its not going to happen. Best thing you can do is send it in for RMA. If you plead your case enough and sound convincing enough, there's a minute chance of refund. They not even really doing refunds anymore but you won't know unless you ask or try. But don't get your hopes up on them exchanging prime for an infinity pad. Its not going to happen. Not to sound negative but just being realistic. I've already looked into this. This came from Gary and Tien. No exchanges for infinity pad happening. If you experiencing problems with your device, best solution is to RMA it. Depending on what the issue is, good chance it will come back fixed. even for wifi issues, there have been sligght improvements made from rma. On the flipside, some have no noticeable improvements also coming back from rma. It all depends on how the performance of it falls into thier baseline standard or whatever. They do havea new method of reworking the antennae sttenuation to improve its reception.
Just call them and see whwt they say. A petition wont really do any good, IMO. We have seversl other similar petitions that seemed to fail or not produce any results.
Good luck!
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
Sound like interesting on the up coming JB for the Prime. I hope that it is worth to wait.
Sent from my Desire HD using xda premium
demandarin said:
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
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You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
cbasse said:
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
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It is probably based on his experience with JB on the Nexus 7 and the fact that Asus has publicly stated the TF201 is scheduled to get JB at some point in the future.
The current Asus policy is no refunds or exchanges but Asus could always have a change of heart. The Infinity is just now hitting the stores. If demand is weak and Asus is left with a lot of product sitting in their warehouse they may be more open to some kind of upgrade program for Prime owners.
I hope there is a change of heart. I bought mine from newegg. Really wish BB had one in stock when i was looking to purchase, otherwise this thing would have been taken in for exchange like all the other lucky members have been able to do.
cbasse said:
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
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Basically what texstar said.
demandarin said:
No candy coating. Its not going to happen. Best thing you can do is send it in for RMA. If you plead your case enough and sound convincing enough, there's a minute chance of refund. They not even really doing refunds anymore but you won't know unless you ask or try. But don't get your hopes up on them exchanging prime for an infinity pad. Its not going to happen. Not to sound negative but just being realistic. I've already looked into this. This came from Gary and Tien. No exchanges for infinity pad happening. If you experiencing problems with your device, best solution is to RMA it. Depending on what the issue is, good chance it will come back fixed. even for wifi issues, there have been sligght improvements made from rma. On the flipside, some have no noticeable improvements also coming back from rma. It all depends on how the performance of it falls into thier baseline standard or whatever. They do havea new method of reworking the antennae sttenuation to improve its reception.
Just call them and see whwt they say. A petition wont really do any good, IMO. We have seversl other similar petitions that seemed to fail or not produce any results.
Good luck!
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
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First time i've heard of RMA's. return merchandise agreement right? so basically we return it to amazon? i now live in the philippines, but we ordered online and received it from the US.. we then moved here. i am still deciding on returning it for a fix but then it would take months i guess if i deliver it there.... i am going to the embassy tomorrow and then i will go to the asus store and company nearby, i will inqure about fixing it...
small claims court
Wahaha123 said:
First time i've heard of RMA's. return merchandise agreement right? so basically we return it to amazon? i now live in the philippines, but we ordered online and received it from the US.. we then moved here. i am still deciding on returning it for a fix but then it would take months i guess if i deliver it there.... i am going to the embassy tomorrow and then i will go to the asus store and company nearby, i will inqure about fixing it...
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If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
I'll Join you
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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lol, im with you if that the error still persists on mine as well. we tried to file a suit on samsung for no support of ics, but we then cancelled and made our own.... still on alpha stage tho.
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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I seriously hope I don't have to go this route... my prime is getting back from RMA sometime this week. If they couldn't fix the problems I mentioned, (specifically WiFi and Bluetooth) I have enough faith that they will have someone reasonable enough I can talk to who can get me an infinity replacement. Considering the infinity is being sold side-by-side at the same price as the prime, I don't see why they would argue against that. The infinity model simply doesn't have the defects the prime has which are covered by their warranty.
Sent from my Galaxy Nexus using xda premium
My prime has just entered RMA for a cracked screen. I'm kind of hopeful that there might be some QA type improvements so GPS might work better - and that's really all I need (assuming I/O can be improved enough with unlocking - was holding out for an RMA reason before i unlocked, but was hoping it would be something minor!).
If the repair is not free, it'll be small claims court for me too.
tshoulihane said:
My prime has just entered RMA for a cracked screen. I'm kind of hopeful that there might be some QA type improvements so GPS might work better - and that's really all I need (assuming I/O can be improved enough with unlocking - was holding out for an RMA reason before i unlocked, but was hoping it would be something minor!).
If the repair is not free, it'll be small claims court for me too.
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I now find asus as idiots, releasing a defective model. even when they know millions of primes are experiencing the problem, they still do not do anything but repair nothning. a simple recall and change for a really fixed version or the infinity that really fixed the networking problems should be implemented. wahahha
A recall is not necessary if only a small percentage of devices have bad problems - they need to be realistic about replacing genuine bad units though.
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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Could it make sense to head to a collective lament, incl. international customers? Even if we wont get it through, it might forces ASUS to move and avoid negative press.
Reading these latest posts are like experiencing deja vu from months ago. They are filled with newer users filled with hope that ASUS will fix the issues promptly via RMA and surely have people ready at the phone to assist with issues.
My greatest fear for you all, since this is a development forum afterall, is that the rma process doesnt turn off your ability to unlock your device, as it has for so many, once you get your device back and you eventually decide to unlock to actually partake of the "development" and use roms that actually fix many of the issues.
Fireplug said:
Reading these latest posts are like experiencing deja vu from months ago. They are filled with newer users filled with hope that ASUS will fix the issues promptly via RMA and surely have people ready at the phone to assist with issues.
My greatest fear for you all, since this is a development forum afterall, is that the rma process doesnt turn off your ability to unlock your device, as it has for so many, once you get your device back and you eventually decide to unlock to actually partake of the "development" and use roms that actually fix many of the issues.
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Why would we, or should we, has to unlock? Possibly voiding any ASUS warranty for a device we expected to be 100% out of the box. And paid over $650US for.
Unlocking is a bandaid that ASUS should supply.
The guys who bought from Best Buy are incredibly lucky and yes I am jealous, lol
Getting an exchange from my point of sale (Dixons) is out of the question
If it wasn't for the Asus presence on this forum stating that the teething problems were being worked on and would be fixed, I would have returned the tablet shortly after receiving it.
I'm very disappointed that they claimed the Prime was *not* being EOL'd and now look at where we are.
Personally I feel like Asus has just abandoned this tablet and the loyal customers that bought it.
(I've lost count of the Asus motherboards, soundcards, routers etc. I've purchased over the years...)
RMA'ing is just beyond a joke, and support is next to useless.
I would love to see Asus do the right thing and offer an exchange program for remaining Prime owners, but I cannot see that happening
Heck, I would even pay £££ to exchange and be rid of this tablet and it's sluggishness, under performing WiFi/BT and the plethora of other problems.
Oh, and I do not see the GPS dongle as a true solution to the non functioning GPS that was advertised as I cannot use it with the dock attached (which peeps in the UK were forced to purchase with the Prime as there were no tablets being sold without the dock.) or even a power cable.
Sorry for the rant, but after living with the problems of this tablet, and then seeing people able to return in exchange for a fixed version, It kinda pisses me off and I think that everyone should be treated fairly and be able to use the same/similar service no matter where you are or what store you purchased from.
Don't get me wrong though, I am very happy for those who managed to get an exchange, I am just annoyed that others like myself cannot do the same thing.
And before anyone suggests unlocking and flashing custom ROMs. Why should I let Asus off the hook and void my warranty?
Asus should be fixing the problems or replacing the hardware with something fit for purpose.