Phone specs:
Model: LG Optimus One P500h
Carrier: Telus (Canada)
Android version: 2.2
Kernel version: 2.6.32.9
Build number: FRF91
Software version: LG-P500h-V10g
Background:
I bought this phone (brand new) in late November 2010. Within a week or two the phone started randomly powering itself off (even when the battery has plenty of charge left and the phone is just sitting on my desk). I hadn't performed any modifications at all (no rooting, no custom ROMs). Hadn't even downloaded any apps by that point.
I have never seen it happen... I'll use the phone like normal, the screen saver blacks out the screen like normal, and then I go to use the phone some time later (a few minutes, an hour, etc.) and I find that the phone has powered off on its own. It happens when I have the phone sitting on my desk, so the power button is not being pressed accidentally. The frequency is intermittent: sometimes it will go for a few days with no shutdowns and then sometimes it will happen twice in one day.
At first I thought it was a battery problem (I thought maybe the battery was overheating and the phone was shutting off to cool down) so I went to Telus and they gave me a new battery. I tried that for a week but the problem persisted. So I took it back to the Telus outlet again and they sent it away to an LG-authorized service center for repair. Doing this cost me $30 for shipping + service charges because I didn't purchase an extended warranty and I was 1 week past the 30 day device exchange period.
When I received my phone back (the service bill said that a "software upgrade" had been performed) the problem still continues! The phone has been shutting down at random exactly the way it did before it was sent away for service.
I didn't want to send the phone away for service again so I tried updating the phone's software myself - hoping this would stop the random shutdowns. I downloaded & installed the proper USB drivers using the LG Mobile Support Tool (I needed to put the phone in USB debugging mode in order for the mobile support tool to detect the phone). Everything was going fine, the LG Update Software downloaded the ~100mb firmware update file (I think V10s) and proceeded with the install but somewhere near the beginning of the install the phone went into Emergency Mode and stayed stuck there. I left it alone for 30-45 minutes just in case this was part of the install but after the program stopped responding I figured this wasn't normal. So I unhooked everything and took the battery out hoping it would reset itself but every time I would power the phone on it would bring up the LG screen then proceed to a bright yellow screen with the text "Emergency Mode!!" displayed.
I tried a few methods to get the phone out of emergency mode (hard reset/factory reset, leaving the unit off for extended periods of time, trying the mobile support tool again, etc.) but nothing worked. The only way I was able to get the phone operational again was to download the original firmware (V10g), install the MS XML sp3 parser and run the KDZ software updater (with phonemode "EMERGENCY" selected).
So with the phone running like normal again I figured I would try the update again. Now when I connect the phone and run the LG Mobile Support Tool it says a new software update is available but then when I click on "Start Updating" it goes through it's initial checks then says that this model cannot be updated, and it won't even attempt to download the new firmware update.
I have found the V10s available here: http://csmg.lgmobile.com:9002/swdata/WEBSW/LGP500H/ATLSRB/V10s_00/V10S_00.kdz
But I am hesitant to try and install it with the KDZ updater in case something goes wrong.
My questions:
1. Is anyone aware of a fix for the random shutdown problem? I read through this thread
http://forum.xda-developers.com/showthread.php?t=944847&page=2
but I didn't see any concrete solutions.
2. Do you think the V10s software version will fix the random shutdowns?
3. Can you think of anything that I'm doing wrong? Why won't the LG Updater let me install the update now?
Thanks
unlikely to upgrade to fix something, most likely factory marriage.
before upgrading try to make a hard reset
when the flash in KDZ try disabled LG Modem Driver
Maybe a problem of a bad SC-card. Try a different one (insert the new one and format it in the phone, then copy the content of the original one via usb)
Thanks for all of your suggestions.
I'll try installing with the LG Modem disabled.
If that doesn't work I will purchase a new sd card. I'm still using the stock one that was provided with the device so maybe that's causing the problems.
Related
My Optimus One has a black screen after a failed flash. I bought the phone in Hong Kong and cannot return it because I am back in the U.S. I will be returning to Hong Kong in a few months, so if anyone knows Broadway's (the electronics shop) warranty I would be grateful.
This is what happened leading up to the brick:
- Tried flashing Prime v2.
- After flash, didn't like the ROM, wanted to go back to AmberHome.
- I didn't have AmberHome on the SD card.
- I had made a backup of all my data when I was in AmberHome before I flashed Prime.
- I restored.
- Stuck on Android logo.
- Wiped all data, restored again.
- Stuck on LG logo.
- KDZ updater, phone in emergency mode, flash TYPE on EMERGENCY, flashed V10a (phone came with V10a)
- Mid flash, there was interruption.
- Tried flashing again, KDZ in CSEMERGENCY (phone still in EMERGENCY mode)
- Failed, repeated flash about 6 times.
- Kept failing.
- Tried turning off phone, then booting back up in Emergency mode again, hoping it would fix something.
- Phone won't turn on.
Isn't KDZ file corrupted?
I don't know. It just won't turn on. Any ideas?
Hi I have the same problem with my Optimus One.
After trying to back up original rom I can not get past the initial black screen.
Any help would be greatly appreciated.
What I don't get is why the phone stayed on in Emergency Mode and then didn't turn back on after trying to reboot back into Emergency Mode.
So, anyone got any answers, anything new?
Progress
I have made some progress.
After hours of research I am trying to fix through kdz updater.
My main problem is that only my Ubuntu box can connect to the net.
I have been trying to do it through virtual box but I just cannot get the software to see the phone.
Now I have copied the files to my old xp laptop. Surprisingly it still cannot find the phone.
I am going try to download drivers and manually install them on xp.
I will let you know how things are going. However I am bit flat out today so progress may be slow.
All the info on the forums has been very helpful, still if anyone can add something it would be great.
Well it was worth the effort. Lg Optimus One came back without losing anything.
All I had to do was re-root. Too easy with Z4root.
Anyway I had to download drivers elsewhere, load on to xp laptop disable lg modem driver in device manager, and just sit back and let it do it's thing.
At first I thought it failed as at the end an error message came up however it rebooted fine. Thanks for all the suggestions.
Were you stuck on LG logo or total black screen, no power, dead?
Just stuck on lg screen.
I am new to working with android but it must have had something to do with the boot sector.
Not sure what to do if no power.
I have a Dell Streak which is on O2 (UK). Sometimes it will boot up and randomly turn off, and other times it reaches the O2 logo and then reboots. The battery works fine in another Dell Streak, so it's definitely a handset problem.
I tried updating the software (still on version 1, says version 2 is available), but it takes me to Dell's site and then tries to load Google's terms and has "%locale%" in the middle of the URL, which suggests to me the device doesn't know its own locale. I tried replacing %locale% with 'GB' and sure enough it loaded the page.
I have tried holding both volume buttons and powering it on, selected Factory Reset, which then shows the temporary white screen and tries to reboot, but then I just get a blank screen constantly.
Is the next step trying a reflash via USB? If so, is there any way I can flash it to O2 UK to retain the warranty?
blastcomms said:
I have a Dell Streak which is on O2 (UK). Sometimes it will boot up and randomly turn off, and other times it reaches the O2 logo and then reboots. The battery works fine in another Dell Streak, so it's definitely a handset problem.
I tried updating the software (still on version 1, says version 2 is available), but it takes me to Dell's site and then tries to load Google's terms and has "%locale%" in the middle of the URL, which suggests to me the device doesn't know its own locale. I tried replacing %locale% with 'GB' and sure enough it loaded the page.
I have tried holding both volume buttons and powering it on, selected Factory Reset, which then shows the temporary white screen and tries to reboot, but then I just get a blank screen constantly.
Is the next step trying a reflash via USB? If so, is there any way I can flash it to O2 UK to retain the warranty?
Click to expand...
Click to collapse
We have no way of telling you if it's under warranty withouth knowing when you bought it and what you have done to it.
But you need to flash the baseband files for your region then download the correct updated package for the baseband files you flashed, flash the ROM package and you should be good to go if you don't have a hardware problem. If you don't understand any of that, then you still have hours of reading to do
The only joy I've had is installing the O2 recovery image that was first released. That allowed the phone to boot up again, which hasn't happened in the past few days.
Then, halfway through downloading the official update, it rebooted.
I get the feeling the only way I'll get this working is if the phone stays on long enough to install the update, which is proving to be difficult.
Still having issues!
Every time I try to install Update.pkg, the LEDs flash for a few seconds, then the phone cuts out.
I've read that this means the baseband doesn't match -- but I've installed the O2 recovery.img?
Any ideas where I might be going wrong?
blastcomms said:
Still having issues!
Every time I try to install Update.pkg, the LEDs flash for a few seconds, then the phone cuts out.
I've read that this means the baseband doesn't match -- but I've installed the O2 recovery.img?
Any ideas where I might be going wrong?
Click to expand...
Click to collapse
OK, you have flashed the o2 recovery image, so are you sure that you are trying to flash the 319 ROM because that's the latest 02 as far as I can tell
I've flashed various recovery files and today I managed to keep the phone on long enough to realise the phone's build number is 3883 (it's still on 1.6 software).
So I put build 3883's recovery image on the phone and 3883's update.pkg on the memory card.
The phone starts flashing the update pkg and then turns off! I literally cannot flash this phone via memory card.
I've also tried other build versions to see if they'll flash (including the latest), but no joy.
Does this baseband make any difference? It's GAUSB1A110421-EU
The intermittent nature of this device in unreal -- I can only assume it's hardware failure as it went from turning off intermittently, to not booting at all, and now it won't turn on whatsoever, even into fastboot mode.
I officially give up and I'm sending the unit to Dell!
I have a Samsung Galaxy S2 SCH-R760.
What happened: Tried to update phone from standard IceCreamSandwich to Jelly Bean via Samsung provided SimpleUpgradeTool. Very new to flashing phones, forgot to check model number, first attempt failed. Eventually got the right one (difficult to do with my model apparently), and the mobile network wouldn't work. Was told to reset APN, could not find it anywhere in the system.
Got fed up and decided to revert back to original OS, which failed. Waited overnight (it was late) with the phone off. Found the right file (just going to go back to Jelly Bean), however whenever I attempted to get into recovery mode it told me there was not enough power and to charge the phone. Phone was plugged in, this happened a couple of times. Now after the phone has been plugged in for well over 3 hours I cannot get the phone to power on or anything, it absolutely will not respond. Attempted to use Kies, will not recognize my phone model and is waiting for the phone to be connected anyway. When plugged in (trying/using various different cords) I have a little faint blue light flashing in the top left corner of the phone (not the phone screen).
The phone has been in excellent condition up until this point, and I have little reason to believe that my battery just suddenly went 100% bad after showing no signs of decay in recent weeks. Any suggestions?
How did you try to revert? But kind of sounds like it might be hard bricked. If you can't get get into Download mode by Vol Down and Power and it isn't charging not even sure if this would work: http://forum.xda-developers.com/galaxy-s2/general/ref-usb-jig-faq-frequently-questions-t1402286
But unless you try another battery or something like that jig, and it does not power up to any screen, then your only hope would be a JTAG service. I recommend these guys:
http://mobiletechvideos.mybigcommerce.com/
es0tericcha0s said:
How did you try to revert?
Click to expand...
Click to collapse
Just tried to use the samsung quicktool program and just install the old OS back onto the phone.
Aquaserge said:
Just tried to use the samsung quicktool program and just install the old OS back onto the phone.
Click to expand...
Click to collapse
I'm not familiar with the QuickTool. Why not use Odin? It's the preferred method for most popular Samsung phones.
Hello everybody,
as of yesterday I am in the Stone Age again using an old phone of mine.
What happend? No clue - the phone went off after recieving a SMS message in power saving.
When trying to put on: No reaction.
Connect to Energy Outlet: LED RED - leave hours - LED OFF
Retry on Button: No reaction.
Tryed following I read here: Press Red Reset before conecting to Laptop - It did something good! I hear the sound of connection. No Icons apear though! No recognition of device on the File Manager. Sound comes frequently, connect - disconnect - loop I guess.
Strange Symtoms received days before: I was in Japan on visit. Recieved about 30 messages of the program Google App, that it had to shut down. Asking confirmation. It never ended, so I turned phone of. After turning on, everything ok. Thought it had to do with local google in Japan.
Battery: loading felt very hot, phone felt hot. But after disconection worked.
Returning form Japan to home: google.app close down problem again. Endless confirmation. Stoped loop with disconection again.
Made reboot with red button on back.
PHONE lifeless.....no reaction, help! How to acces, so I can flash? or is it a battery problem? (ordered just one just to try)
Rom Installed: SLXROM_v11-Lenovo_P780 - in the year 2013.
101Maclaren said:
Hello everybody,
as of yesterday I am in the Stone Age again using an old phone of mine.
What happend? No clue - the phone went off after recieving a SMS message in power saving.
When trying to put on: No reaction.
Connect to Energy Outlet: LED RED - leave hours - LED OFF
Retry on Button: No reaction.
Tryed following I read here: Press Red Reset before conecting to Laptop - It did something good! I hear the sound of connection. No Icons apear though! No recognition of device on the File Manager. Sound comes frequently, connect - disconnect - loop I guess.
Strange Symtoms received days before: I was in Japan on visit. Recieved about 30 messages of the program Google App, that it had to shut down. Asking confirmation. It never ended, so I turned phone of. After turning on, everything ok. Thought it had to do with local google in Japan.
Battery: loading felt very hot, phone felt hot. But after disconection worked.
Returning form Japan to home: google.app close down problem again. Endless confirmation. Stoped loop with disconection again.
Made reboot with red button on back.
PHONE lifeless.....no reaction, help! How to acces, so I can flash? or is it a battery problem? (ordered just one just to try)
Rom Installed: SLXROM_v11-Lenovo_P780 - in the year 2013.
Click to expand...
Click to collapse
Seems to be a motherboard problem!
Hi stympy
Need to to identify if this is motherboard issur or ROM.
My phone purchased in Jan 2014. It has been updated to official rom 4..2.2 using OTA. No other unofficial ROM being install before. In Jan 2015 the screen broken so we send in to local repair shop.
Problem started here, after repaired (just change lcd screen) the phone behave restart/blank once a while. Due to different problem the workshop does not cover the warranty (due to different issue). But the workshop recheck if problem with connection of lcd and motherboard. No problem here. In March 2015 it become unusable because once power on P780 8GB (international version), it keep bootloop at lenovo startup and the logo yet to flip it gets reboot again.
In an attempt to revive it (hope it is ROM issue), hard reset done but still the same. Try to flash with v5 (manually install drivers MTK and USB) but v5 cant detect the phone. Device manager shows the driver installed successfully but with a warning sign. Properties says something like "the device does not start correctly". FYI, I cant access the phone's SD card from My Computer. Sometimes it appear a Lenovo logo to install some software (red icon)
So is there any "hard reset" i can do or it is the motherboard issue? Worse come to worse, Is it advisable to change motherboard?
expzero said:
Hi stympy
Need to to identify if this is motherboard issur or ROM.
My phone purchased in Jan 2014. It has been updated to official rom 4..2.2 using OTA. No other unofficial ROM being install before. In Jan 2015 the screen broken so we send in to local repair shop.
Problem started here, after repaired (just change lcd screen) the phone behave restart/blank once a while. Due to different problem the workshop does not cover the warranty (due to different issue). But the workshop recheck if problem with connection of lcd and motherboard. No problem here. In March 2015 it become unusable because once power on P780 8GB (international version), it keep bootloop at lenovo startup and the logo yet to flip it gets reboot again.
In an attempt to revive it (hope it is ROM issue), hard reset done but still the same. Try to flash with v5 (manually install drivers MTK and USB) but v5 cant detect the phone. Device manager shows the driver installed successfully but with a warning sign. Properties says something like "the device does not start correctly". FYI, I cant access the phone's SD card from My Computer. Sometimes it appear a Lenovo logo to install some software (red icon)
So is there any "hard reset" i can do or it is the motherboard issue? Worse come to worse, Is it advisable to change motherboard?
Click to expand...
Click to collapse
Hi. Before i give a verdict with your phone i need to see something. Can we do a team viewer sesion?
Send me an PM with id and pass in 7 hours from this message! .
I need an information about your PC or notebook. What windows do you use?
This happened to me several times exactly the same condition
What you have to do: Do not never charge it and left it for several days until the battery is discharged -With pressing the power button from time to time-
Then recharged I think this work
I advise you to use STOCK ROM
Hi sym,
We need another time to teamviewer. Just saw your reply.
But i believe u cant get anything as from my side i cant even get any respond from the phone with drivers installed.
u got pm
IDK if this is the correct area for this, but Imma try here anyways. My friend upgraded his old S8 to the S21 5G about 2-3 months ago and has been having problems since a Samsung firmware update said his device had an error that needed to be repaired and had pronmpted min to check for an update, which it apparently found, and he had attempted to download and install it while he slept. Well, he woke up to find that his phone was now on the Odin screen for some reason. He took it to a T-Mobile tech center and they were able to get past the Odin screen by doing a Soft-Reset (Power+Vol Down, then Power=Vol Up after the device shut off) and it had worked for about a month. Queue the current issue... He's right back where he started, supposed device error, update found, attempted download and install while he slept, and waking up to the Odin screen. Only this time, doing a Soft-Reset does nothing. We've tried multiple tech centers and they all say the only solution is a full firmware reinstall, or to send the device in to be serviced, either way, that's the cause of the next issue. He has never used a Cloud service of any kind to back up anything on his device, and in doing a reset or service, he'll lose everything on his device, which includes numbers of recent friends and co-workers, photos that had been transfered from his old S8 to the internal storage since the S21 doesnt have Sd/Tf support, and a ton of other important infot hat he can't just lose in the process. Is there anyway to figure out how to potentially install a firmware w/o losing all the internal storage or some off-device program that could remove them. I have tried many different programs that say they can do what we're trying to do, but none have worked or have been up-to-date enough to even support the S21. I'll attach a couple files to show what I recorded of the kernel and the boot screen issue from my phone of his phone.