So long story short, I opened a new line and swapped my hardware to the new line for the TB on my line. After I left BB, I called Verizon to do the swap. They said they couldn't because my SIM card was programmed for the original line and I had to go back to a VZW to get a new provisioned SIM, which I did. It worked when I left, but since late last night, I have no 4G or 3G. Any ideas what the issue could be?
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Breakthecycle2 said:
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Click to expand...
Click to collapse
when i first got my phone, the original 4g card wasnt working. turns out is was just bad... they swapped it for a new one and all is well. so i'm assuming u've already tried to reboot and see if that helps. maybe that card is bad as well? hmmm....u should go back to see if they can swap out to another one.
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
Click to expand...
Click to collapse
Should I go back?
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
maybe try a *228 and press 1 to program .... just a thought, I hate having to deal with customer service
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
orcsbane13 said:
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I'd assume there is some good system in place for phones ordered online and what not.
How did anyone who ordered their phone online activate?
-Gilgamesh- said:
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
Click to expand...
Click to collapse
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Geegolly said:
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Click to expand...
Click to collapse
Improperly seated SIM card? Corrupted memory that a battery pull resets? Good Karma?
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
Click to expand...
Click to collapse
Wow, exact same experience I had yesterday. I went in late, like 5:00 PM. I had to wait a while for someone to actually help me, but once I said what phone I wanted it wasn't more than 20 minutes to get the transaction done.
Do NOT do *228.
I had this same problem today when activating my phone. Just call Verizon and they will walk you through getting it activated correctly.
Ironically, on my way to VZW it suddenly started working. LOL. "clog" in the system? I don't know, but it's fast as hell!
I don't have 4G in my area yet but I got the TB anyway. I love it. But the 3G does the same thing, just keeps dropping out.
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
hotdawwgman said:
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
Click to expand...
Click to collapse
Nevermind lol
Sent from my Ginger Tazz using XDA App
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Jrocker23 said:
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Click to expand...
Click to collapse
doesnt it still update the other radio? not everything uses lte.
No need for *228 because the sim card now is provisioned with auto PRL for when the phone does enter 3G service
DO NOT EVER ESN SWAP THE PHONE TO A NON 4G
Just like mentioned initially, the sim card and phone are designed for 4G lines only so swapping back to your old 3G device or onto another line is a bad idea.
If your trying to do an alternative upgrade and the store your at is full of morons, ask them if they could possibly do a Customer Provided Equipment Upgrade and then then ring out the phone in their point of sale system with the contract you have signed.
Until VZ Corporate figures out another way to do alternative upgrades, this is the only method I have found to get around this
Yes in many cases (including me) we have found it to take a while for 3G or 4G to stay on. Give it time. dial #832 to prove your phone can make calls and receive text messages. anywhere from 10 to some cases an hour before the phone is in full lock.
If your still having a problem go out for a walk or drive, heard switching between towers can help push the process.
I had the exact same problem as the OP, to fix it Verizon made me go back to best buy, you have to get the phone exchanged for a new one and then they have to call in to setup the new untouched TB on the line you want it on. Believe me it took 3 hours for them to finally fix it, and that's what did it.
Sent from my ADR6400L using XDA Premium App
Related
My co-workers phone service got cut off recently, and after it was re-connected, she lost 4G. I had her on Synergy 255 and had the latest radios I found which was CDMA: 1.48.00.0906 LTE: 0.01.78.0906. Even when I updated her to Synergy 262, the problem persisted.
Anyone know what might have happened, I know the recent OTA update for gingerbread has been giving people problems, is it possible the OTA update problem also affected her phone since she was already in gingerbread?
I just put BAMF Forever 1.0.7 on her phone, and it's still only able to connect to 3G, is the problem on verizon's side?
Check your settings in say an app like LTE on/off make sure she is in LTE mode or cdma/LTE
Sent from my Thunderbolt using XDA App
Grnlantern79 said:
Check your settings in say an app like LTE on/off make sure she is in LTE mode or cdma/LTE
Sent from my Thunderbolt using XDA App
Click to expand...
Click to collapse
tried to put her on LTE mode only a few time before, and she can only get 1x speed.
Unroot it, return to stock with the full RUU and see if its busted. If it is you probably have a bad radio in the phone...I had to send my first TB back a week after I got it for this reason.....
Customer service was very helpful believe it or not, just make sure you tell them you have already done a hard reset on the phone, done the OTA's and 4G still doesn't work. The will ask you your build number, etc. to make sure it matches what's "in the system".
So just return to unrooted Froyo, do any and all upgrades to get it current, if it still doesn't work you should be able to get a new phone.
wrich73 said:
Unroot it, return to stock with the full RUU and see if its busted. If it is you probably have a bad radio in the phone...I had to send my first TB back a week after I got it for this reason.....
Customer service was very helpful believe it or not, just make sure you tell them you have already done a hard reset on the phone, done the OTA's and 4G still doesn't work. The will ask you your build number, etc. to make sure it matches what's "in the system".
So just return to unrooted Froyo, do any and all upgrades to get it current, if it still doesn't work you should be able to get a new phone.
Click to expand...
Click to collapse
I'm hoping I don't have to go there, but it seems I'm not the only one with the problem, since I found some people with similar dilemma on the radio thread.
Sent from my HTC Glacier using XDA Premium App
Sim card
Another idea is that the sim card is dead.
Verizon 4G sim cards can't be reactivated once their deactivated, this happens when you try activate a 3G phone on verizon from a 4G phone, the sim will be dead in 24 hours, I'm guessing the problem may be the same here, once the SIM was disconnected in the system, it can't be reactivated.
Unfortunately to get a new sim, you'll still have to return to unrooted stock to get support from Verizon, but I expect the phone itself is just fine.
Verizon employees are still somewhat inexperienced dealing with these 4G sim cards from what I've seen in stores, so they may have failed to account for that when they reactivated the service.
That seems more likely to me than the phone just happened to break when the service was disconnected.
Did you ever try just flashing another radio? It's worth a try. I would try flashing the radios from the 1.70.605.0 build.
movielover76 said:
Another idea is that the sim card is dead.
Verizon 4G sim cards can't be reactivated once their deactivated, this happens when you try activate a 3G phone on verizon from a 4G phone, the sim will be dead in 24 hours, I'm guessing the problem may be the same here, once the SIM was disconnected in the system, it can't be reactivated.
Unfortunately to get a new sim, you'll still have to return to unrooted stock to get support from Verizon, but I expect the phone itself is just fine.
Verizon employees are still somewhat inexperienced dealing with these 4G sim cards from what I've seen in stores, so they may have failed to account for that when they reactivated the service.
That seems more likely to me than the phone just happened to break when the service was disconnected.
Click to expand...
Click to collapse
You we're exact on the mark about the sim registration. I told her to replace the sim. And sure enough it worked after it was activated. Glad I didn't I have to resort to going stock and unrooting... She probably would've beat me up...
Sent from my A500 using XDA Premium App
So, all of my family just signed up for AT&T from T-Mobile and most of us got Galaxy S II's from Amazon for $0.01 (good deal). However, my brother and I are both having data issues. We'll be connected to HSPA+ with 4/5 bars, but sometimes anything that requires data (webpage, email) won't load, an there will be minimal data activity in the status bar. I have to click links multiple times for a connection to finally occur (if not wait a minute). Other times, I've waited so long I've turned airport mode on and off. My brother tested his GSII next to someone's Atrix, and their Atrx loaded a webpage without any latency, while my brother's browser just sat there with the initial loading bar, no network activity.
I haven't done much testing/replacing the ROM/radio, because methinks the stock ROM shouldn't be having this problem in the first place. Can I check logcat w/o root?
Could this be a cellular issue? We ported our numbers from T-Mobile, and still have the T-Mobile account. I never had to activate my AT&T phone when I got it from Amazon (came with SIM card, worked out of box). I also noticed strange behavior. I had both my old T-Mobile phone and my new AT&T phone on at the same time, and my T-Mobile phone rang, even though I had supposedly ported my number to AT&T. So if that can happen maybe it's some crazy SIM issue going on?
Any advice or pointers of assistance from the GSII forum would be appreciable.
Thanks!
Sounds like the AT&T sim card is not activated, or fully activated. Id call them and verify. Also make sure that you are on a 4G data plan... that can also cause issues with data.
When you port a number it can take up to 48 hours to fully port the number. Until it is done both phones will ring. The reason for the bad satanist that even though it works out of box you have to call Att to set the account up the rest of the way. I can't tell you how many people came into my store due to this.
zelendel said:
When you port a number it can take up to 48 hours to fully port the number. Until it is done both phones will ring. The reason for the bad satanist that even though it works out of box you have to call Att to set the account up the rest of the way. I can't tell you how many people came into my store due to this.
Click to expand...
Click to collapse
Bad satanist?
zelendel said:
When you port a number it can take up to 48 hours to fully port the number. Until it is done both phones will ring. The reason for the bad satanist that even though it works out of box you have to call Att to set the account up the rest of the way. I can't tell you how many people came into my store due to this.
Click to expand...
Click to collapse
You work for AT&T? That is funny on so many levels.
Red5 said:
You work for AT&T? That is funny on so many levels.
Click to expand...
Click to collapse
Lol, that is hilarious and awesome at the same time. Talk about best android sales rep!
Sent from my páhhōniē
Update: Just took phone out of pocket and loaded cnn.com. Tooks ~20 seconds before page even started loading (beyond initial bit of browser loading bar). Both up/down HSPA+ became active at various points in the time frame.
This seems to be a common occurrence. I remember talking to an AT&T rep from Georgia or something because my dad called her to get our account in order. She called my phone, as was like "Oh you're talking on your GSII? -- it must already be activated then." She made no indication that it still needed to be activated.
Sorry damn keyboard. I ment bad data connection.
I used to run a small retailer but still do freelance support for a few of the Att stores around town. You would be amazed how many store managers have no idea about the products they sell lmao
Call Att and get tech support and have them refreash your connection to the data servers. That should fix you right up.
zelendel said:
Sorry damn keyboard. I ment bad data connection.
Click to expand...
Click to collapse
Bad satanist is much better
Sent from my páhhōniē
Originally Posted by zelendel
Sorry damn keyboard. I ment bad data connection.
Click to expand...
Click to collapse
Bad satanist is much better
Sent from my páhhōniē
Click to expand...
Click to collapse
You win.
Sent from my SAMSUNG-SGH-I777 using Tapatalk
I had this problem running miui, cm7, and now I'm on unnammed. I've used all the modems and still nothing helps. I thought unnammed didn't have this problem? To fix it I haft to flip to airplane mode and back, then its fixed.
Sorry if this has been asked. I'm on taptalk on my phone and I don't know how to search with it
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Could be APN settings. I don't know them off hand, but they are listed in post 2 of the miui thread.
If it happens on multiple ROMs it could also be a bad SIM card. Does it do it on pure stock? If so, try a new SIM card.
Sent from my Galaxy S II (i777)
ok, thanks. ill look them up. this issue is making me want to switch back to my iphone, but hopefully this will fix it cause i like android, just this is getting old
Are you talking about wifi or 3g?
Are you using any battery saving apps like Juice Defender?
ZeroIsntTheHero said:
Are you using any battery saving apps like Juice Defender?
Click to expand...
Click to collapse
This. I haven't seen this issue reported often, and in the past, it's turned out to be an app interfering with the connection. If not, it's likely an apn issue.
randrewm97 said:
I had this problem running miui, cm7, and now I'm on unnammed. I've used all the modems and still nothing helps. I thought unnammed didn't have this problem? To fix it I haft to flip to airplane mode and back, then its fixed.
Sorry if this has been asked. I'm on taptalk on my phone and I don't know how to search with it
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Click to expand...
Click to collapse
I've had the same thing happen to me on other AOSP roms too. On both the SGS2 and my captivate.
I just switched to iscrewed to see if the prob is still there. Its hard to reproduce the bug, but it happens when i go from either:
1. being connected to wifi for a long time and then leaving that area, mobile data doesnt turn back on
2. being in a bad service area for a long time, and then leaving it, mobile data doesnt turn back on.
The worst thing about it is i use google voice for texts, and thats usually how i can tell that it cut out, because i stop getting texts from people.
I love android and google, but honestly if problems like this dont get ironed out, then as long as the next iphone has a decent size screen im probably switching over.
FYI this has occurred when i had the bare minimum installed on my phone, and i never use any ridiculous battery saving apps.
lourivellini said:
I've had the same thing happen to me on other AOSP roms too. On both the SGS2 and my captivate.
I just switched to iscrewed to see if the prob is still there. Its hard to reproduce the bug, but it happens when i go from either:
1. being connected to wifi for a long time and then leaving that area, mobile data doesnt turn back on
2. being in a bad service area for a long time, and then leaving it, mobile data doesnt turn back on.
The worst thing about it is i use google voice for texts, and thats usually how i can tell that it cut out, because i stop getting texts from people.
I love android and google, but honestly if problems like this dont get ironed out, then as long as the next iphone has a decent size screen im probably switching over.
FYI this has occurred when i had the bare minimum installed on my phone, and i never use any ridiculous battery saving apps.
Click to expand...
Click to collapse
Have you tried a new SIM card? My problem was similar, and followed me from one phone to another as you describe. New SIM card fixed it right away.
Sent from my Galaxy S II (i777)
quarlow said:
Have you tried a new SIM card? My problem was similar, and followed me from one phone to another as you describe. New SIM card fixed it right away.
Sent from my Galaxy S II (i777)
Click to expand...
Click to collapse
Wow, i didn't even consider that.
I will be trying and will report back. If this fixes it i will owe you my life!
I might have to switch back to cm7 just to name sure it's the Sim card that's causing it.
quarlow said:
Have you tried a new SIM card? My problem was similar, and followed me from one phone to another as you describe. New SIM card fixed it right away.
Sent from my Galaxy S II (i777)
Click to expand...
Click to collapse
ill try this out tomorrow. just now when checking my email i had to turn on airplane mode and back off to get data to work.
also, i tried the apn settings on the first page of the miui thread and it didnt work. i tried those settings on miui, wiui, cm7, and unnammed but they all made it so that my internet didnt work at all.
so just to clarify, i shouldnt haft to change apn settings and my phone shouldnt be doing this on non stck roms, right? sim is likely the problem? this has gotten really old really quick and its embarrassing when im trying to show my friends something but my phone isnt working.
Your phone should work fine on any ROM you find here. Mine does. I never have to play with APNs, even on miui. I never have to play with airplane mode or power cycle. But, when my SIM was bad I would drop data connectivity all the time. Calls would fail (outbound only), and other glitchy reception issues. Sometimes airplane mode fixed it, sometimes power cycle, sometimes airplane mode on, power cycle, and all times it was temporary. Its worth a try, shouldn't cost anything to get a new SIM. If they give you trouble at the store just tell them you called 611 and they told you to go in for a new one. If that doesn't fix it go warranty route for a new phone.
Sent from my Galaxy S II (i777)
randrewm97 said:
also, i tried the apn settings on the first page of the miui thread and it didnt work. i tried those settings on miui, wiui, cm7, and unnammed but they all made it so that my internet didnt work at all.
Click to expand...
Click to collapse
Those APN settings have worked fine for me on both CM7 and every Sammy ROM I've used. I always have (unrelated) problems with MIUI, so I can't verify that one.
So i went today and got a new SIM. Its been about 9 hours, but no problems yet. Time will tell if it works, but im willing to bet that was the problem, and this is why.
When i went to get my sim, the guy there told me that when ATT started rolling out 4g phones (which includes 3.5g) many employees had trouble with their data switching on and off until they switched their sim cards.
Then i started thinking to myself - I've had the problem about as long as I had my SGS2, and only had the problem with AOSP roms on my captivate - then i made the connection.
When i used a stock, or stock based rom on my captivate, i had no problems. The second i used an international ROM, or an AOSP rom is when i would have the issues. What is the difference between the roms............. The ATT rom doesnt have hspa+ enabled, so using my old "3g" sim card i was fine. No 3.5g to connect to to cause problems. CM and international Roms would use that new 3.5g network and would then screw up.
That is my theory anyway, and if it turns out true it would have solved one of my biggest annoyances with android. (or at least my android experience)
fingers crossed
i too went in and got a new sim. my phone service actually quit working before going in. id get calls and i could hear them but they couldnt hear me. i replaced the sim and all is good. where miui would hang and data would freeze and id haft to redo the airplane mode trick, it would just hang for a sec or 2 and then start downloading again. ive only had it hang 2x now and i think its because it might be switching from hspa to 3g or even wifi.
so for the sim card thing worked. if it fails in the mean time, ill come back to this and give an update. thanks for suggesting it being the sim card cause i wouldnt have thought of that.
I'm another day strong without any problems. I don't know of its due to the new sim or because i switched to a Samsung based rom. I should switch back to test, but I'm loving the speed of icsrewed right now.
If i had to guess i would say it's due to the sim, and if so, there should be a sticky somewhere that says to make sure your not using an older 3g sim card. Would have saved me months of aggravation.
Will report back after a few more days. In a week or so I'll switch back to cm to see if it fixes it there as well.
That's one reason I generally buy my phones at the att store (authorized reseller, but dedicated to att phones). Usually they will price match, and they know things like that. My SIM went bad when I had my captivate. Later when I upgraded to a faux G phone the att rep knew I would need a new SIM, and replaced it then, even though it was only a month old. They also knew the "3G" data plan needed to be converted to a "4G" (still unlimited) plan on their system for me to get data.
You don't get that kind of assistance when you buy at Walmart, online, etc.
Sent from my Galaxy S II (i777)
quarlow said:
That's one reason I generally buy my phones at the att store. Usually they will price match, and they know things like that. My SIM went bad when I had my captivate. Later when I upgraded to a faux G phone the att rep knew I would need a new SIM, and replaced it then, even though it was only a month old. They also knew the "3G" data plan needed to be converted to a "4G" (still unlimited) plan on their system for me to get data.
You don't get that kind of assistance when you buy at Walmart, online, etc.
Sent from my Galaxy S II (i777)
Click to expand...
Click to collapse
Amazon Mobile just sends you a new simcard anyways lol
Interesting, maybe next time if my data refuses to work I should bug at&t for a new Sim card. I had problems on different roms including stock rom where I had to turn off and on my data or else it will not work. But I think my modem might have played a role. Data seems fine now.
Sent from my SGH-I777 using XDA App
zynine said:
Interesting, maybe next time if my data refuses to work I should bug at&t for a new Sim card. I had problems on different roms including stock rom where I had to turn off and on my data or else it will not work. But I think my modem might have played a role. Data seems fine now.
Sent from my SGH-I777 using XDA App
Click to expand...
Click to collapse
If you go directly to an AT&T store they replace it for free.
penguinlogik said:
If you go directly to an AT&T store they replace it for free.
Click to expand...
Click to collapse
Yup just show up. They shouldn't charge. as long as your an att customer theyll take care of you. I've never heard of anyone paying for a new Sim. If you lose your Sim I've heard of them charging people, but i doubt they'll charge even then.
Upon receiving my Rezound last week, I turned it on to tinker not knowing that the phone would automatically dial activation on its own. Not wanting to use my Rezound until I had familiarized myself with what steps it took to unlock/root/customize, I reactivated my DINC.
When I finally got my Rezound to where I wanted it to be, sans Verizon bloatware and new ROM, I tried to reactivate with the *22899 method. The call would go through, you would hear that annoying “programming” music for a split second, then the phone would drop the call and a message would pop up saying "Phone Activation: A Verizon wireless SIM card has activated your service and updated your phone's roaming capabilities." However, this did not work. So next I tried activation through the Verizon Website, which also did not work.
Finally I called customer support and Mike informed me that I would need to get a new SIM card from a store, which I did. FYI, you do have to dial *22899 the first time a card is used but not after, ie. changing to a new 4g Phone. Rezound is good to go. Hope this saves people a week of problems!
TL;DR Reactivating a 3g device permanently disables your LTE SIM card, and you will have to get a new one.
thelunchboxosu said:
Upon receiving my Rezound last week, I turned it on to tinker not knowing that the phone would automatically dial activation on its own. Not wanting to use my Rezound until I had familiarized myself with what steps it took to unlock/root/customize, I reactivated my DINC.
When I finally got my Rezound to where I wanted it to be, sans Verizon bloatware and new ROM, I tried to reactivate with the *22899 method. The call would go through, you would hear that annoying “programming” music for a split second, then the phone would drop the call and a message would pop up saying "Phone Activation: A Verizon wireless SIM card has activated your service and updated your phone's roaming capabilities." However, this did not work. So next I tried activation through the Verizon Website, which also did not work.
Finally I called customer support and Mike informed me that I would need to get a new SIM card from a store, which I did. FYI, you do have to dial *22899 the first time a card is used but not after, ie. changing to a new 4g Phone. Rezound is good to go. Hope this saves people a week of problems!
TL;DR Reactivating a 3g device permanently disables your LTE SIM card, and you will have to get a new one.
Click to expand...
Click to collapse
Just to debunk this mis-information before it spreads, doing *228xx does nothing whatsoever on a 4G LTE device at this point, except play the music and then not work. The only reason yours didn't work is because your SIM card was retired. The SIMOTA process implies its own internal push method to activate and whoever told you that was reaching to impress you with some BS. I seem to hear this rumor from time to time for whatever reason. I'm not sure where that mis-information comes from but ignore it.
The only thing that ever needs to be done to activate a 4G device is:
1. Add new SIM card to account.
2. Power on.
3. Ensure data is turned on.
4. If it doesn't go through, repeat step 2 until it activates.
^ This.... confirmed.
Just do a google of "*228 is not for lte" and you will find hundreds of postings saying the same thing. *228xx does not work for LTE phones on Verizon.
When I got my Rezound (showed up at work) I didn't have time to properly move over to it yet, so I pulled the SIM card so I could "play" with it until I got home and had time to properly set it up.
When I inserted it, it didn't switch over properly, called support and they reactivated it without any issues.
Could someone give a step by step process of going from Rezound to an older non-sim card phone and back?
I was going to switch back to another phone temporarily while I unlocked my Rezound. I never got around to it yet, but am curious how to deactivate the Rezound, switch and then go back to Rezound. I remember when I picked up the Rezound, I powered off my old phone, and when I turned on the Rezound it automatically activated. Never had a phone with a sim before, so don't know the process.
From what I've gathered, the steps would be:
1: Power down and remove sim from Rezound.
2: Activate older phone
3: Mess with Rezound and get it set up
4: Power down old phone
5: Insert sim back to Rezound and power on. Phone should automatically activate.
Am I correct?
PhantomApollyon said:
Just to debunk this mis-information before it spreads, doing *228xx does nothing whatsoever on a 4G LTE device at this point, except play the music and then not work. The only reason yours didn't work is because your SIM card was retired. The SIMOTA process implies its own internal push method to activate and whoever told you that was reaching to impress you with some BS. I seem to hear this rumor from time to time for whatever reason. I'm not sure where that mis-information comes from but ignore it.
The only thing that ever needs to be done to activate a 4G device is:
1. Add new SIM card to account.
2. Power on.
3. Ensure data is turned on.
4. If it doesn't go through, repeat step 2 until it activates.
Click to expand...
Click to collapse
When I got the new SIM card yesterday, I could not make calls until I *228xx. I had even powered down and restarted, this was the only thing that did it for me to be able to call out. Lol, maybe I'm crazy, but I watched it with my own 2 eyes... AGAIN, this was only because it had to initially activate the card. After that, you should be able to just switch.
EDIT: I called Verizon and they said that it most likely was just a coincidence that it happened to go through after doing *228xx and that it just needed more time to connect to the network. So, I am wrong in thinking that this was what made my call go through. Props to Phantom!
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Tag798 said:
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
You are correct. You will have to get a new SIM card at the store if you go back to 3g and want to go back 4g.
Also, Phantom, the only reason I argued any of this, was that when I turned on the Rezound last week for the first time, I swear (but could me mistaken) it autodialed *22899, no one told me to do this. This was my first 4g phone/SIM and I assumed this was what needed to be done.
thelunchboxosu said:
Also, Phantom, the only reason I argued any of this, was that when I turned on the Rezound last week for the first time, I swear (but could me mistaken) it autodialed *22899, no one told me to do this. This was my first 4g phone/SIM and I assumed this was what needed to be done.
Click to expand...
Click to collapse
I've seen the phones do it by mistake so I bet it wasn't your imagination, no worries...just didn't want people running around doing that to try to activate their phones
PhantomApollyon said:
I've seen the phones do it by mistake so I bet it wasn't your imagination, no worries...just didn't want people running around doing that to try to activate their phones
Click to expand...
Click to collapse
Let's make out
Tag798 said:
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
thelunchboxosu said:
You are correct. You will have to get a new SIM card at the store if you go back to 3g and want to go back 4g.
Click to expand...
Click to collapse
You can activate your 3g device without deactivating your 4G sim. Just call Verizon customer service to switch back to 4G device. Sometimes when you call it takes less than 30 seconds, sometimes 5 minutes-depends on who you get.
Sent from my ADR6425LVW using xda premium
1heffer said:
You can activate your 3g device without deactivating your 4G sim. Just call Verizon customer service to switch back to 4G device. Sometimes when you call it takes less than 30 seconds, sometimes 5 minutes-depends on who you get.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
The system is programmed to automatically retire a 4G LTE SIM card when you deactivate it for any reason at any time. Anything other than that is purely an anomaly.
They lied to you. I definitely activated my Dinc after using my Rezound for some time and reactivated the Rezound without replacing the Sim card. I did this to test the Dinc after putting it back to stock at the guys request that bought it.
drynyks said:
They lied to you. I definitely activated my Dinc after using my Rezound for some time and reactivated the Rezound without replacing the Sim card. I did this to test the Dinc after putting it back to stock at the guys request that bought it.
Click to expand...
Click to collapse
the only way that happened was if the system failed to work as intended
---------- Post added at 08:35 AM ---------- Previous post was at 08:24 AM ----------
this thread really needs to be locked/closed before people get misinformed further
PhantomApollyon said:
the only way that happened was if the system failed to work as intended
---------- Post added at 08:35 AM ---------- Previous post was at 08:24 AM ----------
this thread really needs to be locked/closed before people get misinformed further
Click to expand...
Click to collapse
What misinformation are you referring to? 100% my sim was not retired. 100% I deactivated and reactivated without a new sim. The misinformation as far as I am concerned and with my personal experience is in the subject of the post. Also since this came up I was on the phone with Verizon this morning for other reasons with an agent that was claiming 13years with the company and I asked him about this scenario. According to him it doesn't retire your sim. I have another Rezound in the family and for kicks I'll try to do it again tonight. Working as intended or not I wanted to report my experience. I am curious have you even tried this yourself?
drynyks said:
What misinformation are you referring to? 100% my sim was not retired. 100% I deactivated and reactivated without a new sim. The misinformation as far as I am concerned and with my personal experience is in the subject of the post. Also since this came up I was on the phone with Verizon this morning for other reasons with an agent that was claiming 13years with the company and I asked him about this scenario. According to him it doesn't retire your sim. I have another Rezound in the family and for kicks I'll try to do it again tonight. Working as intended or not I wanted to report my experience. I am curious have you even tried this yourself?
Click to expand...
Click to collapse
Considering the job I have, yea, I "try it" probably 15-50 times a day and I have seen 1 occasion where a 4G SIM didn't retire as it was intended to.
I think you may be misunderstanding the entire situation though. We are talking about when you have a 4G phone active on your number(123-456-7899)and then you activate a 3G phone on your same number(123-456-7899), in that case it retires your 4G SIM card. If you then want to re-activate your 4G device, you need a new 4G SIM card.
PhantomApollyon said:
Considering the job I have, yea, I "try it" probably 15-50 times a day and I have seen 1 occasion where a 4G SIM didn't retire as it was intended to.
Click to expand...
Click to collapse
Ok well now you know of 2. If you know it won't work why do you try 15-50 times a day? Wouldn't you just tell them it doesn't work?
PhantomApollyon said:
I think you may be misunderstanding the entire situation though. We are talking about when you have a 4G phone active on your number(123-456-7899)and then you activate a 3G phone on your same number(123-456-7899), in that case it retires your 4G SIM card. If you then want to re-activate your 4G device, you need a new 4G SIM card.
Click to expand...
Click to collapse
No like I say I went from 4G Rezound > 3G Incredible > Back to 4G Rezound. Just for you I am going to try again tonight =) 2 completely different phones. We have another Rezound.
drynyks said:
Ok well now you know of 2. If you know it won't work why do you try 15-50 times a day? Wouldn't you just tell them it doesn't work?
No like I say I went from 4G Rezound > 3G Incredible > Back to 4G Rezound. Just for you I am going to try again tonight =) 2 completely different phones. We have another Rezound.
Click to expand...
Click to collapse
I meant that facetiously which is why I put it in quotes. I work for big Red and I do swaps all day and watch it retire the SIM cards like it's supposed to. But sure...go for it. Call Verizon and transfer your number to your incredible(3G), program it and hang up. Then call back and have them try to activate the rezound(4G) again on that same phone number.
PhantomApollyon said:
I meant that facetiously which is why I put it in quotes. I work for big Red and I do swaps all day and watch it retire the SIM cards like it's supposed to. But sure...go for it. Call Verizon and transfer your number to your incredible(3G), program it and hang up. Then call back and have them try to activate the rezound(4G) again on that same phone number.
Click to expand...
Click to collapse
I have done this at least a dozen times.
1. Rezound is active-4g
2. Power down Rezound
3. Activate Incredible and use for a few hours
4. Power down incredible
5. Call *611 from rezound-activate
6. Done
Sent from my ADR6425LVW using xda premium
PhantomApollyon said:
The system is programmed to automatically retire a 4G LTE SIM card when you deactivate it for any reason at any time. Anything other than that is purely an anomaly.
Click to expand...
Click to collapse
Activating a 3g device on your line isn't deactivating anything. If you *actually deactivate* the SIM, then yes, it is useless. As explained twice by Verizon customer service reps.
Sent from my ADR6425LVW using xda premium
It just keeps spinning (attempting to activate) with no results?
Am I doing something wrong or does it take an hour or more?
I see three lights out of seven on the progress bar.
I removed and reinserted the sim.
How long........does it take?
ScreenSpace said:
It just keeps spinning (attempting to activate) with no results?
Am I doing something wrong or does it take an hour or more?
I see three lights out of seven on the progress bar.
I removed and reinserted the sim.
How long........does it take?
Click to expand...
Click to collapse
Mine was activated at the store and it took almost 20 minutes with 4 Bars of 4G.
Same here, took at least 15 minutes to activate on a full signal
-Sent from my Droid DNA
tdetroit said:
Mine was activated at the store and it took almost 20 minutes with 4 Bars of 4G.
Click to expand...
Click to collapse
Mine is showing three bars of 3G and it just won't activate.
I am guessing that possibly a couple of million of new DNA owners are also trying to activate and the system is overloaded.
Or not?
ScreenSpace said:
Mine is showing three bars of 3G and it just won't activate.
I am guessing that possibly a couple of million of new DNA owners are also trying to activate and the system is overloaded.
Or not?
Click to expand...
Click to collapse
Who knows. I got to the Corporate store at 9:45 and was the first one in at 10.....they had just received a shipment of 15 DNA's the night before, and they were ALL gone by the time I left the store an hour later (I browsed for accessories). I've NEVER seen that store this busy. At least here, the store was sold out and busy activating DNA's.
Over an hour later my DNA is still trying to activate.
Not happening.
Could it be a bad SIM that's causing this for you?
Call Verizon.
I had same issue.
Needed to turn phone off, remove SIM, have them do something on their end. Put SIM back in, turned phone on, voila
Thanks Guys!
I signed into my Verizon online account and followed a few additional steps and the phone was activated.
Removing and reinserting the sim may have done the trick but I'm not sure.
Anyway.....good to go, now.
rajuabju said:
Call Verizon.
I had same issue.
Needed to turn phone off, remove SIM, have them do something on their end. Put SIM back in, turned phone on, voila
Click to expand...
Click to collapse
This. Same boat here... even after I activated online first.
Wot-75 said:
This. Same boat here... even after I activated online first.
Click to expand...
Click to collapse
Make sure your old phone is off first... It can cause problems if your old phone is still on.
Sent from my HTC6435LVW using xda premium
Tag798 said:
Make sure your old phone is off first... It can cause problems if your old phone is still on.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
I know that, thanks.
I had to call in and wait for them to manually make a change on their end.
One odd thing that I noticed was when I activated online it said I have the Droid DNA Employee Edition.... WTF is up with that??
Wot-75 said:
I know that, thanks.
I had to call in and wait for them to manually make a change on their end.
One odd thing that I noticed was when I activated online it said I have the Droid DNA Employee Edition.... WTF is up with that??
Click to expand...
Click to collapse
check if it's s-off and all the good stuff?
also I went to a verizon store to just look at the phone (gonna buy it on friday somewhere else) and their phone couldn't activate either.
It takes awhile, mine took about 15min... maybe longer
Sent from my ADR6425LVW
It's because they have to manually change the SIM ID from a new SIM to your number. It won't activate automatically. You have to call and they'll transfer the new SIM ID to your phone number. If you just put your old SIM in it, it would do it, but they have a new micro SIM.
took them 30 mins at the store to activate it today, first the pre-installed sim wouldn't activate in their system so he couldn't process the order. so he tried a different one, that one wont activate after the phone was turned on, only recognized 3g and he took another sim activated online my account first and then plugged the sim in my phone and 10 mins later it finally activated.
Mine activated with my old SIM in under a minute.
Sent from my HTC Droid DNA
TheBiles said:
Mine activated with my old SIM in under a minute.
Sent from my HTC Droid DNA
Click to expand...
Click to collapse
Did you get 4G? I have been using my old SIM from my Galaxy Nesux for 2 days now and it never get 4G, do I have to do anything else?
Sent from my HTC6435LVW using xda premium
soukie said:
Did you get 4G? I have been using my old SIM from my Galaxy Nesux for 2 days now and it never get 4G, do I have to do anything else?
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
4G with zero issue.
tdetroit said:
Mine was activated at the store and it took almost 20 minutes with 4 Bars of 4G.
Click to expand...
Click to collapse
Same here...
I asked him to turn the phone off, and back on, then it activated almost immediately.