Reactivating 3g device permanently disables LTE SIM card - HTC Rezound

Upon receiving my Rezound last week, I turned it on to tinker not knowing that the phone would automatically dial activation on its own. Not wanting to use my Rezound until I had familiarized myself with what steps it took to unlock/root/customize, I reactivated my DINC.
When I finally got my Rezound to where I wanted it to be, sans Verizon bloatware and new ROM, I tried to reactivate with the *22899 method. The call would go through, you would hear that annoying “programming” music for a split second, then the phone would drop the call and a message would pop up saying "Phone Activation: A Verizon wireless SIM card has activated your service and updated your phone's roaming capabilities." However, this did not work. So next I tried activation through the Verizon Website, which also did not work.
Finally I called customer support and Mike informed me that I would need to get a new SIM card from a store, which I did. FYI, you do have to dial *22899 the first time a card is used but not after, ie. changing to a new 4g Phone. Rezound is good to go. Hope this saves people a week of problems!
TL;DR Reactivating a 3g device permanently disables your LTE SIM card, and you will have to get a new one.

thelunchboxosu said:
Upon receiving my Rezound last week, I turned it on to tinker not knowing that the phone would automatically dial activation on its own. Not wanting to use my Rezound until I had familiarized myself with what steps it took to unlock/root/customize, I reactivated my DINC.
When I finally got my Rezound to where I wanted it to be, sans Verizon bloatware and new ROM, I tried to reactivate with the *22899 method. The call would go through, you would hear that annoying “programming” music for a split second, then the phone would drop the call and a message would pop up saying "Phone Activation: A Verizon wireless SIM card has activated your service and updated your phone's roaming capabilities." However, this did not work. So next I tried activation through the Verizon Website, which also did not work.
Finally I called customer support and Mike informed me that I would need to get a new SIM card from a store, which I did. FYI, you do have to dial *22899 the first time a card is used but not after, ie. changing to a new 4g Phone. Rezound is good to go. Hope this saves people a week of problems!
TL;DR Reactivating a 3g device permanently disables your LTE SIM card, and you will have to get a new one.
Click to expand...
Click to collapse
Just to debunk this mis-information before it spreads, doing *228xx does nothing whatsoever on a 4G LTE device at this point, except play the music and then not work. The only reason yours didn't work is because your SIM card was retired. The SIMOTA process implies its own internal push method to activate and whoever told you that was reaching to impress you with some BS. I seem to hear this rumor from time to time for whatever reason. I'm not sure where that mis-information comes from but ignore it.
The only thing that ever needs to be done to activate a 4G device is:
1. Add new SIM card to account.
2. Power on.
3. Ensure data is turned on.
4. If it doesn't go through, repeat step 2 until it activates.

^ This.... confirmed.
Just do a google of "*228 is not for lte" and you will find hundreds of postings saying the same thing. *228xx does not work for LTE phones on Verizon.
When I got my Rezound (showed up at work) I didn't have time to properly move over to it yet, so I pulled the SIM card so I could "play" with it until I got home and had time to properly set it up.
When I inserted it, it didn't switch over properly, called support and they reactivated it without any issues.

Could someone give a step by step process of going from Rezound to an older non-sim card phone and back?
I was going to switch back to another phone temporarily while I unlocked my Rezound. I never got around to it yet, but am curious how to deactivate the Rezound, switch and then go back to Rezound. I remember when I picked up the Rezound, I powered off my old phone, and when I turned on the Rezound it automatically activated. Never had a phone with a sim before, so don't know the process.
From what I've gathered, the steps would be:
1: Power down and remove sim from Rezound.
2: Activate older phone
3: Mess with Rezound and get it set up
4: Power down old phone
5: Insert sim back to Rezound and power on. Phone should automatically activate.
Am I correct?

PhantomApollyon said:
Just to debunk this mis-information before it spreads, doing *228xx does nothing whatsoever on a 4G LTE device at this point, except play the music and then not work. The only reason yours didn't work is because your SIM card was retired. The SIMOTA process implies its own internal push method to activate and whoever told you that was reaching to impress you with some BS. I seem to hear this rumor from time to time for whatever reason. I'm not sure where that mis-information comes from but ignore it.
The only thing that ever needs to be done to activate a 4G device is:
1. Add new SIM card to account.
2. Power on.
3. Ensure data is turned on.
4. If it doesn't go through, repeat step 2 until it activates.
Click to expand...
Click to collapse
When I got the new SIM card yesterday, I could not make calls until I *228xx. I had even powered down and restarted, this was the only thing that did it for me to be able to call out. Lol, maybe I'm crazy, but I watched it with my own 2 eyes... AGAIN, this was only because it had to initially activate the card. After that, you should be able to just switch.
EDIT: I called Verizon and they said that it most likely was just a coincidence that it happened to go through after doing *228xx and that it just needed more time to connect to the network. So, I am wrong in thinking that this was what made my call go through. Props to Phantom!

Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA

Tag798 said:
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
You are correct. You will have to get a new SIM card at the store if you go back to 3g and want to go back 4g.

Also, Phantom, the only reason I argued any of this, was that when I turned on the Rezound last week for the first time, I swear (but could me mistaken) it autodialed *22899, no one told me to do this. This was my first 4g phone/SIM and I assumed this was what needed to be done.

thelunchboxosu said:
Also, Phantom, the only reason I argued any of this, was that when I turned on the Rezound last week for the first time, I swear (but could me mistaken) it autodialed *22899, no one told me to do this. This was my first 4g phone/SIM and I assumed this was what needed to be done.
Click to expand...
Click to collapse
I've seen the phones do it by mistake so I bet it wasn't your imagination, no worries...just didn't want people running around doing that to try to activate their phones

PhantomApollyon said:
I've seen the phones do it by mistake so I bet it wasn't your imagination, no worries...just didn't want people running around doing that to try to activate their phones
Click to expand...
Click to collapse
Let's make out

Tag798 said:
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
thelunchboxosu said:
You are correct. You will have to get a new SIM card at the store if you go back to 3g and want to go back 4g.
Click to expand...
Click to collapse
You can activate your 3g device without deactivating your 4G sim. Just call Verizon customer service to switch back to 4G device. Sometimes when you call it takes less than 30 seconds, sometimes 5 minutes-depends on who you get.
Sent from my ADR6425LVW using xda premium

1heffer said:
You can activate your 3g device without deactivating your 4G sim. Just call Verizon customer service to switch back to 4G device. Sometimes when you call it takes less than 30 seconds, sometimes 5 minutes-depends on who you get.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
The system is programmed to automatically retire a 4G LTE SIM card when you deactivate it for any reason at any time. Anything other than that is purely an anomaly.

They lied to you. I definitely activated my Dinc after using my Rezound for some time and reactivated the Rezound without replacing the Sim card. I did this to test the Dinc after putting it back to stock at the guys request that bought it.

drynyks said:
They lied to you. I definitely activated my Dinc after using my Rezound for some time and reactivated the Rezound without replacing the Sim card. I did this to test the Dinc after putting it back to stock at the guys request that bought it.
Click to expand...
Click to collapse
the only way that happened was if the system failed to work as intended
---------- Post added at 08:35 AM ---------- Previous post was at 08:24 AM ----------
this thread really needs to be locked/closed before people get misinformed further

PhantomApollyon said:
the only way that happened was if the system failed to work as intended
---------- Post added at 08:35 AM ---------- Previous post was at 08:24 AM ----------
this thread really needs to be locked/closed before people get misinformed further
Click to expand...
Click to collapse
What misinformation are you referring to? 100% my sim was not retired. 100% I deactivated and reactivated without a new sim. The misinformation as far as I am concerned and with my personal experience is in the subject of the post. Also since this came up I was on the phone with Verizon this morning for other reasons with an agent that was claiming 13years with the company and I asked him about this scenario. According to him it doesn't retire your sim. I have another Rezound in the family and for kicks I'll try to do it again tonight. Working as intended or not I wanted to report my experience. I am curious have you even tried this yourself?

drynyks said:
What misinformation are you referring to? 100% my sim was not retired. 100% I deactivated and reactivated without a new sim. The misinformation as far as I am concerned and with my personal experience is in the subject of the post. Also since this came up I was on the phone with Verizon this morning for other reasons with an agent that was claiming 13years with the company and I asked him about this scenario. According to him it doesn't retire your sim. I have another Rezound in the family and for kicks I'll try to do it again tonight. Working as intended or not I wanted to report my experience. I am curious have you even tried this yourself?
Click to expand...
Click to collapse
Considering the job I have, yea, I "try it" probably 15-50 times a day and I have seen 1 occasion where a 4G SIM didn't retire as it was intended to.
I think you may be misunderstanding the entire situation though. We are talking about when you have a 4G phone active on your number(123-456-7899)and then you activate a 3G phone on your same number(123-456-7899), in that case it retires your 4G SIM card. If you then want to re-activate your 4G device, you need a new 4G SIM card.

PhantomApollyon said:
Considering the job I have, yea, I "try it" probably 15-50 times a day and I have seen 1 occasion where a 4G SIM didn't retire as it was intended to.
Click to expand...
Click to collapse
Ok well now you know of 2. If you know it won't work why do you try 15-50 times a day? Wouldn't you just tell them it doesn't work?
PhantomApollyon said:
I think you may be misunderstanding the entire situation though. We are talking about when you have a 4G phone active on your number(123-456-7899)and then you activate a 3G phone on your same number(123-456-7899), in that case it retires your 4G SIM card. If you then want to re-activate your 4G device, you need a new 4G SIM card.
Click to expand...
Click to collapse
No like I say I went from 4G Rezound > 3G Incredible > Back to 4G Rezound. Just for you I am going to try again tonight =) 2 completely different phones. We have another Rezound.

drynyks said:
Ok well now you know of 2. If you know it won't work why do you try 15-50 times a day? Wouldn't you just tell them it doesn't work?
No like I say I went from 4G Rezound > 3G Incredible > Back to 4G Rezound. Just for you I am going to try again tonight =) 2 completely different phones. We have another Rezound.
Click to expand...
Click to collapse
I meant that facetiously which is why I put it in quotes. I work for big Red and I do swaps all day and watch it retire the SIM cards like it's supposed to. But sure...go for it. Call Verizon and transfer your number to your incredible(3G), program it and hang up. Then call back and have them try to activate the rezound(4G) again on that same phone number.

PhantomApollyon said:
I meant that facetiously which is why I put it in quotes. I work for big Red and I do swaps all day and watch it retire the SIM cards like it's supposed to. But sure...go for it. Call Verizon and transfer your number to your incredible(3G), program it and hang up. Then call back and have them try to activate the rezound(4G) again on that same phone number.
Click to expand...
Click to collapse
I have done this at least a dozen times.
1. Rezound is active-4g
2. Power down Rezound
3. Activate Incredible and use for a few hours
4. Power down incredible
5. Call *611 from rezound-activate
6. Done
Sent from my ADR6425LVW using xda premium

PhantomApollyon said:
The system is programmed to automatically retire a 4G LTE SIM card when you deactivate it for any reason at any time. Anything other than that is purely an anomaly.
Click to expand...
Click to collapse
Activating a 3g device on your line isn't deactivating anything. If you *actually deactivate* the SIM, then yes, it is useless. As explained twice by Verizon customer service reps.
Sent from my ADR6425LVW using xda premium

Related

Serious Data Problem

So long story short, I opened a new line and swapped my hardware to the new line for the TB on my line. After I left BB, I called Verizon to do the swap. They said they couldn't because my SIM card was programmed for the original line and I had to go back to a VZW to get a new provisioned SIM, which I did. It worked when I left, but since late last night, I have no 4G or 3G. Any ideas what the issue could be?
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Breakthecycle2 said:
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Click to expand...
Click to collapse
when i first got my phone, the original 4g card wasnt working. turns out is was just bad... they swapped it for a new one and all is well. so i'm assuming u've already tried to reboot and see if that helps. maybe that card is bad as well? hmmm....u should go back to see if they can swap out to another one.
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
Click to expand...
Click to collapse
Should I go back?
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
maybe try a *228 and press 1 to program .... just a thought, I hate having to deal with customer service
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
orcsbane13 said:
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I'd assume there is some good system in place for phones ordered online and what not.
How did anyone who ordered their phone online activate?
-Gilgamesh- said:
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
Click to expand...
Click to collapse
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Geegolly said:
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Click to expand...
Click to collapse
Improperly seated SIM card? Corrupted memory that a battery pull resets? Good Karma?
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
Click to expand...
Click to collapse
Wow, exact same experience I had yesterday. I went in late, like 5:00 PM. I had to wait a while for someone to actually help me, but once I said what phone I wanted it wasn't more than 20 minutes to get the transaction done.
Do NOT do *228.
I had this same problem today when activating my phone. Just call Verizon and they will walk you through getting it activated correctly.
Ironically, on my way to VZW it suddenly started working. LOL. "clog" in the system? I don't know, but it's fast as hell!
I don't have 4G in my area yet but I got the TB anyway. I love it. But the 3G does the same thing, just keeps dropping out.
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
hotdawwgman said:
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
Click to expand...
Click to collapse
Nevermind lol
Sent from my Ginger Tazz using XDA App
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Jrocker23 said:
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Click to expand...
Click to collapse
doesnt it still update the other radio? not everything uses lte.
No need for *228 because the sim card now is provisioned with auto PRL for when the phone does enter 3G service
DO NOT EVER ESN SWAP THE PHONE TO A NON 4G
Just like mentioned initially, the sim card and phone are designed for 4G lines only so swapping back to your old 3G device or onto another line is a bad idea.
If your trying to do an alternative upgrade and the store your at is full of morons, ask them if they could possibly do a Customer Provided Equipment Upgrade and then then ring out the phone in their point of sale system with the contract you have signed.
Until VZ Corporate figures out another way to do alternative upgrades, this is the only method I have found to get around this
Yes in many cases (including me) we have found it to take a while for 3G or 4G to stay on. Give it time. dial #832 to prove your phone can make calls and receive text messages. anywhere from 10 to some cases an hour before the phone is in full lock.
If your still having a problem go out for a walk or drive, heard switching between towers can help push the process.
I had the exact same problem as the OP, to fix it Verizon made me go back to best buy, you have to get the phone exchanged for a new one and then they have to call in to setup the new untouched TB on the line you want it on. Believe me it took 3 hours for them to finally fix it, and that's what did it.
Sent from my ADR6400L using XDA Premium App

Will I have to unroot??

So i finally decided today that i will keep my tuhunderbolt with verizon and drop sprint and my epic. I called verizon and got the porting process started to bring my sprint number over to my TB. The guy told me in about 4 hours to try dialing *228 and chose option one. Its been 5 hours now and whenever i try dialing *228 and hit call it connects for about 1 second then disconnects. I dont know if this is normal if the porting process isnt finished yet or if this is because my TB is rooted with BAMF 1.3 installed and im unable to do service programming. So will i have to unroot, do the *228 thing, then reroot?
FoxRacR17 said:
So i finally decided today that i will keep my tuhunderbolt with verizon and drop sprint and my epic. I called verizon and got the porting process started to bring my sprint number over to my TB. The guy told me in about 4 hours to try dialing *228 and chose option one. Its been 5 hours now and whenever i try dialing *228 and hit call it connects for about 1 second then disconnects. I dont know if this is normal if the porting process isnt finished yet or if this is because my TB is rooted with BAMF 1.3 installed and im unable to do service programming. So will i have to unroot, do the *228 thing, then reroot?
Click to expand...
Click to collapse
you dont have to do *228 ever on a 4g device. it auto programs on boot
aslong as you got your number set up and verizon knows your sim number (18 or 19 digit number, something like that, dont feel like ripping mine out to verify). Just place the sim in your device and fire it up, as soon the phone powers up it should auto activate. You will know it is activated when you see a 3g or 4g system above the signal meter.. if it's still on 1x, try making a test call to voice mail (*86) and if that works and you hang up, hopefully your data will come around.
I would also call from a landline and see if prompts you that the user's voicemail is not setup etc... that will let you know if the number ported off yet etc. /edit
And if you are powered up, have 1x and make a test call and your line/sim is activated. **It can take up to 15 mins for your data connection to be active, so if your test calls work and you have no data, just wait a few minutes and it will come around.** /edit2
magneticzero said:
you dont have to do *228 ever on a 4g device. it auto programs on boot
Click to expand...
Click to collapse
Thanks! Ill try rebooting my phone and see if that fixes it
magneticzero is exactly right. On a 4G phone the old *228 doesnt work. You might want to try rebooting the phone every so often and that should get your old number to pop-up.
I ported my number over to my thunderbolt while running a custom rom. I called gave them all my information. Was told that an email was suppose to be sent to me so that I can authorize the port. 45 minutes later I hadn't received an email so I called and was allowed to authorize it over the automated system which the call rep was on the line too. 5 minutes later a text was sent to my phone advising me that my number had been successfully ported. Had I just done the automated authorization the port process might have only taken about 10-15 minutes. I was never told to dial *228.
Just rebooted my TB and still dont have my old number yet :/ ill give it some more time, im just glad i dont have to unroot
I just saw the other part of your post magneticzero, they never asked me for the number on my sim, should i call and make sure?
FoxRacR17 said:
I just saw the other part of your post magneticzero, they never asked me for the number on my sim, should i call and make sure?
Click to expand...
Click to collapse
nah they already have it when they shipped you your phone. i was just saying incase you bought the tb used and had to get a new sim, then they would need the new number.
Oh alright, i bought it brand new as a new customer thru amazon so they should know my sim number, thanks for all your help guys, hopefully they get it ported soon!
magneticzero said:
nah they already have it when they shipped you your phone. i was just saying incase you bought the tb used and had to get a new sim, then they would need the new number.
Click to expand...
Click to collapse
Sent from my SPH-D700 using XDA App
How did you authorize the port?
They had me call a number and follow some prompts and that was it, it was really quick
ddgarcia05 said:
How did you authorize the port?
Click to expand...
Click to collapse
Sent from my SPH-D700 using XDA App
I had to remove my sim card, reinstall, and reboot, then it found my number.
I was told by Verizon never to use the *228 feature. Because *228 will fry the sim card. I get the feeling by this phone using a sim card they may have more access to what is going on with it. I guess I will find out soon. Since the first thing I did was root it and flashed a custom rom.
jett2314 said:
I was told by Verizon never to use the *228 feature. Because *228 will fry the sim card. I get the feeling by this phone using a sim card they may have more access to what is going on with it. I guess I will find out soon. Since the first thing I did was root it and flashed a custom rom.
Click to expand...
Click to collapse
It's not that they have any more access to what is happening on your phone then they did before. What changed is the use of a SIM card instead of a MEID.
The reason that you cannot call *228 is that VZW has to run two very unique provisioning systems, one for GSM and one for CDMA and *228 is the access number for the CDMA provisioning system. Because of the fundamental differences in technology between the networks, on a GSM (LTE) network there is no need for a customer accessible provisioning system. Even if you don't live in a 4G area, your phone provisioning is still controlled by the LTE system on the back end.
Remember on all prior CDMA phones your phone was actually tied to the CDMA network via the MEID number that was unique to each phone. The purpose of *228 was to have the phone pull down all of the provisioning information from the VZW back end servers (I.E. your phone number and all of the other provisioning information that the phone needs to operate correctly on the network with your phone number). Because the MEID was unique and hard coded into each handset any time a change was made to the account the end user had to dial *228 to update the information on the phone itself.
Now (and this is why everyone who has been with VZW for any length of time is being thrown for a loop) with GSM service (LTE is a GSM service) you are assigned a unique Subscriber Identity Module (SIM card). This card contains a unique number, along with all of the basic information any LTE phone needs to communicate with the network, which is hard coded in the sim card you are assigned when you got your TB and this number is assigned to your phone number in VZW's back end system (just like your MEID was prior). There is no such thing as an MEID like you are used to in an LTE network. Everything is tied to the unique identifier on the SIM card, not the phone itself.
Your TB has no MEID. It gets all of its provisioning information every time it boots from the information stored on the SIM card. That is why dialing *228 does absolutely nothing, because there is no MEID on the phone for the provisioning system to read, and there are no settings on the phone it can update.
Welcome to the SIM card express train, population, everyone already on a GSM network. And for what its worth, SIM cards have been in use in the US for a long time now. In fact many of the problems VZW techs are having frying SIM cards because they are not handled correctly or activated correctly very much reminds me of when PacBell Wireless first rolled out GSM service (PCS as they called it) back in 1997.
Success! Thanks to your detailed explanation Nusince I figured out that it wasn't updating because I had turned 4G off and also changed to their old 3g network using the ##778# dialer code. After putting those two settings back to their stock setting and I rebooted BAM my old number showed up and I had 3g again. Then I turned 4G off and went back to the old 3g network that way my phone doesn't keep dropping the data connection and it's all smooth sailing. Thanks for your help everyone and hopefully this helps someone in the future.
Sent from my ADR6400L using XDA App

can you switch between phones when you want

my thunderbolt similar just went bad when switching between my thunderbolt and incredible. I did not hit *228 on my thunderbolt which makes your similar bad. the tech support Guy said once you activate another phone, the similar goes bad. is this true? if not l, what's the easiest method to do this?
What's a similar
Sent from my ADR6400L using XDA App
1234567188 said:
What's a similar
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
My guess is he means Sim [card] and it's autocorrecting to similar
To OP: You're stuck, at least as it comes to your 'bolt, for the time being. You CAN activate another phone on your plan (like your inc) but the only phone on VZW that uses a sim right now is the 'bolt, so you will have to take it in and get a new SIM card, or have VZW send you one.
I don't have personal experience, as I haven't switched back from the 'bolt to a non-LTE phone yet.
So with the new SIM card, it is my understanding there is no need for activation anymore, correct? I had to have my first 'bolt replaced due to mic issue, and when I popped the SIM in the new phone, it just worked. I have never activated it. Any info if this is the case with all phones that will have a SIM. If it is I am so totally getting an Xperia play, if it has a SIM slot.
madfatter said:
So with the new SIM card, it is my understanding there is no need for activation anymore, correct? I had to have my first 'bolt replaced due to mic issue, and when I popped the SIM in the new phone, it just worked. I have never activated it. Any info if this is the case with all phones that will have a SIM. If it is I am so totally getting an Xperia play, if it has a SIM slot.
Click to expand...
Click to collapse
Right - the SIMs, as they stand, are interchangeable between 'bolts. No more activation or other things, but it won't work with just any phone - it has to be a Verizon network phone because the tech for 4G is different (it's not like when people could swap sims between ATT and TMo phones) - so, right now, since the Thunderbolt is the only 4G phone on Verizon, swapping SIMs will only work with other Thunderbolts
VZW explained it to me this way .... when going from a 4G LTE device to another 4G LTE device there is no activating anymore, you simply drop in your sim card. But, if you activate a non 4G LTE phone on your account that will deactivate your sim card and will require you to return to the store for a new sim card. This was in response to me asking them if I could switch between my Droid and Bolt.
For once VZW was very helpful in store. I normally don't go to the brick and mortars but being new to 4G I had questions I needed answerd.
The SIM doesn't get "destroyed" and can be re-used.. but... you have to call Customer Service for them to enter the SIM number...
here is what I did...
When I first got my TB, VZW was having network issues, and it took well over an hour for my "activate device" request to "clear the switch" and the TB to become active.
Having intermittent data issues over the next week, I decided to swap back to my INC, wait, and later return to the TB... I thought maybe due to the network issues, the TB didn't get all its programming info "over the air" or something.
When trying to return to the TB via the Activate Device link on the My Account web site, after entering the MEID/IMEI... I got prompted about needing a SIM... so I enter the SIM number and got...
"The SIM associated with the SIM ID you entered cannot be activated at this time. Please contact Customer Service at 800-922-0204 for assistance."
CS rep couldn't help... she had me on hold while she got Tech Support...
They had to manually add the SIM number back on the account.
Moral of the story... if you activate an LTE device and remove it from your account to use a 3G device.. you'll have to call back in and manually switch devices if you want to go back to using the 4G device.
spyderman09 said:
Right - the SIMs, as they stand, are interchangeable between 'bolts. No more activation or other things, but it won't work with just any phone - it has to be a Verizon network phone because the tech for 4G is different (it's not like when people could swap sims between ATT and TMo phones) - so, right now, since the Thunderbolt is the only 4G phone on Verizon, swapping SIMs will only work with other Thunderbolts
Click to expand...
Click to collapse
The real reason you can't put your SIM in an ATT or Tmo phone would be the tech. ATT and Tmo use the GSM/UMTS/HSPA (3GPP) family for "2G"/"3G"/"3.5G" where as Verizon uses CDMAone/CDMA2000/EVDO (3GPP2). SIM cards are only on Verizon now that they're using LTE which is the next step in the 3GPP family but not quite 4G. Any phone made for AT&T or Tmobile is a "GSM" phone using the 3GPP family radios which are incompatible with Verizon's 3GPP2 network (towers). On top of that, they all use different frequencies. That's why unlocked iPhones can only use "2G" on Tmobile.
KidJoe said:
The SIM doesn't get "destroyed" and can be re-used.. but... you have to call Customer Service for them to enter the SIM number...
here is what I did...
When I first got my TB, VZW was having network issues, and it took well over an hour for my "activate device" request to "clear the switch" and the TB to become active.
Having intermittent data issues over the next week, I decided to swap back to my INC, wait, and later return to the TB... I thought maybe due to the network issues, the TB didn't get all its programming info "over the air" or something.
When trying to return to the TB via the Activate Device link on the My Account web site, after entering the MEID/IMEI... I got prompted about needing a SIM... so I enter the SIM number and got...
"The SIM associated with the SIM ID you entered cannot be activated at this time. Please contact Customer Service at 800-922-0204 for assistance."
CS rep couldn't help... she had me on hold while she got Tech Support...
They had to manually add the SIM number back on the account.
Moral of the story... if you activate an LTE device and remove it from your account to use a 3G device.. you'll have to call back in and manually switch devices if you want to go back to using the 4G device.
Click to expand...
Click to collapse
Thanks for your help, looks like i gotta call them in the morning .
Originally Posted by KidJoe
The SIM doesn't get "destroyed" and can be re-used.. but... you have to call Customer Service for them to enter the SIM number...
here is what I did...
[snip]
CS rep couldn't help... she had me on hold while she got Tech Support...
They had to manually add the SIM number back on the account.
Moral of the story... if you activate an LTE device and remove it from your account to use a 3G device.. you'll have to call back in and manually switch devices if you want to go back to using the 4G device.
Click to expand...
Click to collapse
jamezelle said:
Thanks for your help, looks like i gotta call them in the morning .
Click to expand...
Click to collapse
Were they able to re-add your sim to the account? I had a Thunderbolt which I traded for another phone, and switched to a couple of 3G phones in the interim. The Verizon store person told me my sim would be good for 90 days if I got another Thunderbolt. So I did, popped in the sim, and called support to switch over from my Fascinate to the new Thunderbolt. They got tech support on the line, and I was told that switching to a 3G device from a 4G device causes the 4G sim to be "retired" and that I needed to have them send me one, or go pick up one at the store. So the story was different from what happened to KidJoe and I wonder what your experience was.
A couple possible reasons why my situation was different: It was not the same Thunderbolt the sim was originally in. Also it's possible in playing around with the new Thunderbolt, I may have done a *228 just to see what would happen. Someone else suggested that would tank the sim.
I plan to go the store tomorrow and see if they can resuscitate my old sim, or if they give me a new one.
I had activated my thunderbolt when I got it with no problems. I decided to switch back to my incredible for a day and the sim was deactivated. Vzw gave me the run around between going to the store and calling customer service for a few days then they finally said they would have to send me a new sim because as soon as I switched to the inc my sim was "retired".
droidmark said:
Were they able to re-add your sim to the account?
Click to expand...
Click to collapse
Yes. They were.
I did my switches only a few hours apart... (i.e. switched to INC, waited an hour, switched back to TB). And used the same phone and SIM. Not sure if that had anything to do with it.
There obviously is an inconsistency in VZW's system somewhere... the message you get when using "Activate Phone" on the my account web page to switch away from the TB says the SIM will be deactivated after 90days. But its being deactivated IMMEDIATELY. Either that message needs to be changed, or VZW's system isn't set up correctly.
droidmark said:
Were they able to re-add your sim to the account? I had a Thunderbolt which I traded for another phone, and switched to a couple of 3G phones in the interim. The Verizon store person told me my sim would be good for 90 days if I got another Thunderbolt. So I did, popped in the sim, and called support to switch over from my Fascinate to the new Thunderbolt. They got tech support on the line, and I was told that switching to a 3G device from a 4G device causes the 4G sim to be "retired" and that I needed to have them send me one, or go pick up one at the store. So the story was different from what happened to KidJoe and I wonder what your experience was.
A couple possible reasons why my situation was different: It was not the same Thunderbolt the sim was originally in. Also it's possible in playing around with the new Thunderbolt, I may have done a *228 just to see what would happen. Someone else suggested that would tank the sim.
I plan to go the store tomorrow and see if they can resuscitate my old sim, or if they give me a new one.
Click to expand...
Click to collapse
Yea that's what they told me, I ended up having to get a new sim from the store

[Q] Thunderbolt 4G LTE not connecting

My co-workers phone service got cut off recently, and after it was re-connected, she lost 4G. I had her on Synergy 255 and had the latest radios I found which was CDMA: 1.48.00.0906 LTE: 0.01.78.0906. Even when I updated her to Synergy 262, the problem persisted.
Anyone know what might have happened, I know the recent OTA update for gingerbread has been giving people problems, is it possible the OTA update problem also affected her phone since she was already in gingerbread?
I just put BAMF Forever 1.0.7 on her phone, and it's still only able to connect to 3G, is the problem on verizon's side?
Check your settings in say an app like LTE on/off make sure she is in LTE mode or cdma/LTE
Sent from my Thunderbolt using XDA App
Grnlantern79 said:
Check your settings in say an app like LTE on/off make sure she is in LTE mode or cdma/LTE
Sent from my Thunderbolt using XDA App
Click to expand...
Click to collapse
tried to put her on LTE mode only a few time before, and she can only get 1x speed.
Unroot it, return to stock with the full RUU and see if its busted. If it is you probably have a bad radio in the phone...I had to send my first TB back a week after I got it for this reason.....
Customer service was very helpful believe it or not, just make sure you tell them you have already done a hard reset on the phone, done the OTA's and 4G still doesn't work. The will ask you your build number, etc. to make sure it matches what's "in the system".
So just return to unrooted Froyo, do any and all upgrades to get it current, if it still doesn't work you should be able to get a new phone.
wrich73 said:
Unroot it, return to stock with the full RUU and see if its busted. If it is you probably have a bad radio in the phone...I had to send my first TB back a week after I got it for this reason.....
Customer service was very helpful believe it or not, just make sure you tell them you have already done a hard reset on the phone, done the OTA's and 4G still doesn't work. The will ask you your build number, etc. to make sure it matches what's "in the system".
So just return to unrooted Froyo, do any and all upgrades to get it current, if it still doesn't work you should be able to get a new phone.
Click to expand...
Click to collapse
I'm hoping I don't have to go there, but it seems I'm not the only one with the problem, since I found some people with similar dilemma on the radio thread.
Sent from my HTC Glacier using XDA Premium App
Sim card
Another idea is that the sim card is dead.
Verizon 4G sim cards can't be reactivated once their deactivated, this happens when you try activate a 3G phone on verizon from a 4G phone, the sim will be dead in 24 hours, I'm guessing the problem may be the same here, once the SIM was disconnected in the system, it can't be reactivated.
Unfortunately to get a new sim, you'll still have to return to unrooted stock to get support from Verizon, but I expect the phone itself is just fine.
Verizon employees are still somewhat inexperienced dealing with these 4G sim cards from what I've seen in stores, so they may have failed to account for that when they reactivated the service.
That seems more likely to me than the phone just happened to break when the service was disconnected.
Did you ever try just flashing another radio? It's worth a try. I would try flashing the radios from the 1.70.605.0 build.
movielover76 said:
Another idea is that the sim card is dead.
Verizon 4G sim cards can't be reactivated once their deactivated, this happens when you try activate a 3G phone on verizon from a 4G phone, the sim will be dead in 24 hours, I'm guessing the problem may be the same here, once the SIM was disconnected in the system, it can't be reactivated.
Unfortunately to get a new sim, you'll still have to return to unrooted stock to get support from Verizon, but I expect the phone itself is just fine.
Verizon employees are still somewhat inexperienced dealing with these 4G sim cards from what I've seen in stores, so they may have failed to account for that when they reactivated the service.
That seems more likely to me than the phone just happened to break when the service was disconnected.
Click to expand...
Click to collapse
You we're exact on the mark about the sim registration. I told her to replace the sim. And sure enough it worked after it was activated. Glad I didn't I have to resort to going stock and unrooting... She probably would've beat me up...
Sent from my A500 using XDA Premium App

[Q] UNBELIEVABLE issue

Had a Rezound from Asurion running 4.03.605 and Hboot 2.27. All was well. Left Los Angeles on 12/21. Arrived the next day in the Bay Area on 12/22. And since then? Not able to make or recive a call. All else works: 4G, internet, texting. Just calls. On the phone with Verizon for 1 hour, resettting all data info to my account and phone, no luck. Two hours in store getting new SIM and resetting system...no luck. Another Asurion replacement sent....new SIM card and THE SAME THING! Issue was escalated to Verizon networking team and I spent two hours on the phone yesterday trying to determine issue. Now if the SIM card and all matching items (IMEI) matched up, it should all work, right? The same SIM card was put into two different rezounds...one rooted, one not (fresh out of box) and neither could make a call. The tech finally stated that the software on the phones was the global leak of 4.03 and not a release authorized by Verizon...my reaction - "What?" The tech went so far as to suggest installing the last global leak - 4.05 and new radios and see what happens. Did just that...AND STILL NOTHING. Phone is perfect. Just no phone. Call goes out, connects, then lost. Same for incoming. No one seems to have a solution except blaming the phone software, tower differences between here and L.A....on and on. I find it all BS....because if the plder 4G SIMS are not compatibile, wouldn't many people across the USA have issues? So I come to ask for some of your thoughts. I am plagued right now. Have lost income due to my lack of access and reachability. And being two months shy of my anniversary for an upgrade, the great Corporation will not budge and get me a new working phone. This is a nightmare. I only imagine that as soon as I get back to Los Angeles, the phone will "miraculously" work again.
FYI: I had my original Rezound running 4.05 and Hboot 2.28 back in July 2013...came to the same trip LA->Bay Area. Never had a problem.
Thanks for your time all!
New Sim and different phone with same issues really points to the issue being with the carrier... Not much you can do unfortunately.
Sent from my Nexus 4 using Tapatalk
acejavelin said:
New Sim and different phone with same issues really points to the issue being with the carrier... Not much you can do unfortunately.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Thanks, ace. Try geting Verizon to understand that...now that's the a whole other issue. Wish me luck!
gjrscribe said:
Thanks, ace. Try geting Verizon to understand that...now that's the a whole other issue. Wish me luck!
Click to expand...
Click to collapse
ust outta curiosity...do you have data roaming and everything enabled under mobile network settings...that would be my only guess....if not then yes it is verizon...the fact that on 2 seperate phones there is an issue is what gives it away...there is a leaked hboot and radios of hboot 2.28 and the 2.23 radios but idk if this will help your issue
REV3NT3CH said:
ust outta curiosity...do you have data roaming and everything enabled under mobile network settings...that would be my only guess....if not then yes it is verizon...the fact that on 2 seperate phones there is an issue is what gives it away...there is a leaked hboot and radios of hboot 2.28 and the 2.23 radios but idk if this will help your issue
Click to expand...
Click to collapse
Of the two phones I have in my possesion, one is total stock 4.03.605.....wiped it clean. No calls. The other phone I hacked with Hboot 2.28 and the current radios + 4.05 software....still nothing. A lot of what the senior tech told me is that no phones use those big old SIM cards anymore. Heck, he couldn't even find ONE store that a similar phone I could swap my SIM into in order to see if a call could be made. 1 week now with no phone and no restitution from Verizon. All they want to do is seed me to the Edge program. No dice. I'm fighting this to the end It's clear as day this problem is WAY beyond my control or the phones....all on VZW.
gjrscribe said:
Of the two phones I have in my possesion, one is total stock 4.03.605.....wiped it clean. No calls. The other phone I hacked with Hboot 2.28 and the current radios + 4.05 software....still nothing. A lot of what the senior tech told me is that no phones use those big old SIM cards anymore. Heck, he couldn't even find ONE store that a similar phone I could swap my SIM into in order to see if a call could be made. 1 week now with no phone and no restitution from Verizon. All they want to do is seed me to the Edge program. No dice. I'm fighting this to the end It's clear as day this problem is WAY beyond my control or the phones....all on VZW.
Click to expand...
Click to collapse
OR....you can get a micro sim from them and buy a microsim to normal sim adaptor like this one http://www.walmart.com/ip/Small-Min...-Adapter-For-iPhone-4-4S-4GS-4th-Gen/28911641 ....im actually doing this currently with a straight talk microsim in the rezound....but again did you ensure all roaming settings are enabled under settings>mobile networks
REV3NT3CH said:
OR....you can get a micro sim from them and buy a microsim to normal sim adaptor like this one http://www.walmart.com/ip/Small-Min...-Adapter-For-iPhone-4-4S-4GS-4th-Gen/28911641 ....im actually doing this currently with a straight talk microsim in the rezound....but again did you ensure all roaming settings are enabled under settings>mobile networks
Click to expand...
Click to collapse
Done it all with the roaming settings, thanks. But as we all surmise, it's Verizon's problem...old phone can't connect with current networks. They need to admit this and get me a new phone.
8 days with no phone capability and counting.
Just tell then it's your work phone, and that you need it for your job or else. Even most prepaid companies like SraightTalk would replace it of it was your work phone. ST even upgrades you, because it is their fault and not yours.
Sent from my Rezound using Tapatalk
if u use another sim its not working ?
its sounds like hw problem
Proz00 said:
if u use another sim its not working ?
its sounds like hw problem
Click to expand...
Click to collapse
Two phones and two different SIMs... Very unlikely to have identical hardware issues in two different refurbished phones that is region specific.
Sent from my Nexus 4 using Tapatalk

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