So i finally decided today that i will keep my tuhunderbolt with verizon and drop sprint and my epic. I called verizon and got the porting process started to bring my sprint number over to my TB. The guy told me in about 4 hours to try dialing *228 and chose option one. Its been 5 hours now and whenever i try dialing *228 and hit call it connects for about 1 second then disconnects. I dont know if this is normal if the porting process isnt finished yet or if this is because my TB is rooted with BAMF 1.3 installed and im unable to do service programming. So will i have to unroot, do the *228 thing, then reroot?
FoxRacR17 said:
So i finally decided today that i will keep my tuhunderbolt with verizon and drop sprint and my epic. I called verizon and got the porting process started to bring my sprint number over to my TB. The guy told me in about 4 hours to try dialing *228 and chose option one. Its been 5 hours now and whenever i try dialing *228 and hit call it connects for about 1 second then disconnects. I dont know if this is normal if the porting process isnt finished yet or if this is because my TB is rooted with BAMF 1.3 installed and im unable to do service programming. So will i have to unroot, do the *228 thing, then reroot?
Click to expand...
Click to collapse
you dont have to do *228 ever on a 4g device. it auto programs on boot
aslong as you got your number set up and verizon knows your sim number (18 or 19 digit number, something like that, dont feel like ripping mine out to verify). Just place the sim in your device and fire it up, as soon the phone powers up it should auto activate. You will know it is activated when you see a 3g or 4g system above the signal meter.. if it's still on 1x, try making a test call to voice mail (*86) and if that works and you hang up, hopefully your data will come around.
I would also call from a landline and see if prompts you that the user's voicemail is not setup etc... that will let you know if the number ported off yet etc. /edit
And if you are powered up, have 1x and make a test call and your line/sim is activated. **It can take up to 15 mins for your data connection to be active, so if your test calls work and you have no data, just wait a few minutes and it will come around.** /edit2
magneticzero said:
you dont have to do *228 ever on a 4g device. it auto programs on boot
Click to expand...
Click to collapse
Thanks! Ill try rebooting my phone and see if that fixes it
magneticzero is exactly right. On a 4G phone the old *228 doesnt work. You might want to try rebooting the phone every so often and that should get your old number to pop-up.
I ported my number over to my thunderbolt while running a custom rom. I called gave them all my information. Was told that an email was suppose to be sent to me so that I can authorize the port. 45 minutes later I hadn't received an email so I called and was allowed to authorize it over the automated system which the call rep was on the line too. 5 minutes later a text was sent to my phone advising me that my number had been successfully ported. Had I just done the automated authorization the port process might have only taken about 10-15 minutes. I was never told to dial *228.
Just rebooted my TB and still dont have my old number yet :/ ill give it some more time, im just glad i dont have to unroot
I just saw the other part of your post magneticzero, they never asked me for the number on my sim, should i call and make sure?
FoxRacR17 said:
I just saw the other part of your post magneticzero, they never asked me for the number on my sim, should i call and make sure?
Click to expand...
Click to collapse
nah they already have it when they shipped you your phone. i was just saying incase you bought the tb used and had to get a new sim, then they would need the new number.
Oh alright, i bought it brand new as a new customer thru amazon so they should know my sim number, thanks for all your help guys, hopefully they get it ported soon!
magneticzero said:
nah they already have it when they shipped you your phone. i was just saying incase you bought the tb used and had to get a new sim, then they would need the new number.
Click to expand...
Click to collapse
Sent from my SPH-D700 using XDA App
How did you authorize the port?
They had me call a number and follow some prompts and that was it, it was really quick
ddgarcia05 said:
How did you authorize the port?
Click to expand...
Click to collapse
Sent from my SPH-D700 using XDA App
I had to remove my sim card, reinstall, and reboot, then it found my number.
I was told by Verizon never to use the *228 feature. Because *228 will fry the sim card. I get the feeling by this phone using a sim card they may have more access to what is going on with it. I guess I will find out soon. Since the first thing I did was root it and flashed a custom rom.
jett2314 said:
I was told by Verizon never to use the *228 feature. Because *228 will fry the sim card. I get the feeling by this phone using a sim card they may have more access to what is going on with it. I guess I will find out soon. Since the first thing I did was root it and flashed a custom rom.
Click to expand...
Click to collapse
It's not that they have any more access to what is happening on your phone then they did before. What changed is the use of a SIM card instead of a MEID.
The reason that you cannot call *228 is that VZW has to run two very unique provisioning systems, one for GSM and one for CDMA and *228 is the access number for the CDMA provisioning system. Because of the fundamental differences in technology between the networks, on a GSM (LTE) network there is no need for a customer accessible provisioning system. Even if you don't live in a 4G area, your phone provisioning is still controlled by the LTE system on the back end.
Remember on all prior CDMA phones your phone was actually tied to the CDMA network via the MEID number that was unique to each phone. The purpose of *228 was to have the phone pull down all of the provisioning information from the VZW back end servers (I.E. your phone number and all of the other provisioning information that the phone needs to operate correctly on the network with your phone number). Because the MEID was unique and hard coded into each handset any time a change was made to the account the end user had to dial *228 to update the information on the phone itself.
Now (and this is why everyone who has been with VZW for any length of time is being thrown for a loop) with GSM service (LTE is a GSM service) you are assigned a unique Subscriber Identity Module (SIM card). This card contains a unique number, along with all of the basic information any LTE phone needs to communicate with the network, which is hard coded in the sim card you are assigned when you got your TB and this number is assigned to your phone number in VZW's back end system (just like your MEID was prior). There is no such thing as an MEID like you are used to in an LTE network. Everything is tied to the unique identifier on the SIM card, not the phone itself.
Your TB has no MEID. It gets all of its provisioning information every time it boots from the information stored on the SIM card. That is why dialing *228 does absolutely nothing, because there is no MEID on the phone for the provisioning system to read, and there are no settings on the phone it can update.
Welcome to the SIM card express train, population, everyone already on a GSM network. And for what its worth, SIM cards have been in use in the US for a long time now. In fact many of the problems VZW techs are having frying SIM cards because they are not handled correctly or activated correctly very much reminds me of when PacBell Wireless first rolled out GSM service (PCS as they called it) back in 1997.
Success! Thanks to your detailed explanation Nusince I figured out that it wasn't updating because I had turned 4G off and also changed to their old 3g network using the ##778# dialer code. After putting those two settings back to their stock setting and I rebooted BAM my old number showed up and I had 3g again. Then I turned 4G off and went back to the old 3g network that way my phone doesn't keep dropping the data connection and it's all smooth sailing. Thanks for your help everyone and hopefully this helps someone in the future.
Sent from my ADR6400L using XDA App
Related
my thunderbolt similar just went bad when switching between my thunderbolt and incredible. I did not hit *228 on my thunderbolt which makes your similar bad. the tech support Guy said once you activate another phone, the similar goes bad. is this true? if not l, what's the easiest method to do this?
What's a similar
Sent from my ADR6400L using XDA App
1234567188 said:
What's a similar
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
My guess is he means Sim [card] and it's autocorrecting to similar
To OP: You're stuck, at least as it comes to your 'bolt, for the time being. You CAN activate another phone on your plan (like your inc) but the only phone on VZW that uses a sim right now is the 'bolt, so you will have to take it in and get a new SIM card, or have VZW send you one.
I don't have personal experience, as I haven't switched back from the 'bolt to a non-LTE phone yet.
So with the new SIM card, it is my understanding there is no need for activation anymore, correct? I had to have my first 'bolt replaced due to mic issue, and when I popped the SIM in the new phone, it just worked. I have never activated it. Any info if this is the case with all phones that will have a SIM. If it is I am so totally getting an Xperia play, if it has a SIM slot.
madfatter said:
So with the new SIM card, it is my understanding there is no need for activation anymore, correct? I had to have my first 'bolt replaced due to mic issue, and when I popped the SIM in the new phone, it just worked. I have never activated it. Any info if this is the case with all phones that will have a SIM. If it is I am so totally getting an Xperia play, if it has a SIM slot.
Click to expand...
Click to collapse
Right - the SIMs, as they stand, are interchangeable between 'bolts. No more activation or other things, but it won't work with just any phone - it has to be a Verizon network phone because the tech for 4G is different (it's not like when people could swap sims between ATT and TMo phones) - so, right now, since the Thunderbolt is the only 4G phone on Verizon, swapping SIMs will only work with other Thunderbolts
VZW explained it to me this way .... when going from a 4G LTE device to another 4G LTE device there is no activating anymore, you simply drop in your sim card. But, if you activate a non 4G LTE phone on your account that will deactivate your sim card and will require you to return to the store for a new sim card. This was in response to me asking them if I could switch between my Droid and Bolt.
For once VZW was very helpful in store. I normally don't go to the brick and mortars but being new to 4G I had questions I needed answerd.
The SIM doesn't get "destroyed" and can be re-used.. but... you have to call Customer Service for them to enter the SIM number...
here is what I did...
When I first got my TB, VZW was having network issues, and it took well over an hour for my "activate device" request to "clear the switch" and the TB to become active.
Having intermittent data issues over the next week, I decided to swap back to my INC, wait, and later return to the TB... I thought maybe due to the network issues, the TB didn't get all its programming info "over the air" or something.
When trying to return to the TB via the Activate Device link on the My Account web site, after entering the MEID/IMEI... I got prompted about needing a SIM... so I enter the SIM number and got...
"The SIM associated with the SIM ID you entered cannot be activated at this time. Please contact Customer Service at 800-922-0204 for assistance."
CS rep couldn't help... she had me on hold while she got Tech Support...
They had to manually add the SIM number back on the account.
Moral of the story... if you activate an LTE device and remove it from your account to use a 3G device.. you'll have to call back in and manually switch devices if you want to go back to using the 4G device.
spyderman09 said:
Right - the SIMs, as they stand, are interchangeable between 'bolts. No more activation or other things, but it won't work with just any phone - it has to be a Verizon network phone because the tech for 4G is different (it's not like when people could swap sims between ATT and TMo phones) - so, right now, since the Thunderbolt is the only 4G phone on Verizon, swapping SIMs will only work with other Thunderbolts
Click to expand...
Click to collapse
The real reason you can't put your SIM in an ATT or Tmo phone would be the tech. ATT and Tmo use the GSM/UMTS/HSPA (3GPP) family for "2G"/"3G"/"3.5G" where as Verizon uses CDMAone/CDMA2000/EVDO (3GPP2). SIM cards are only on Verizon now that they're using LTE which is the next step in the 3GPP family but not quite 4G. Any phone made for AT&T or Tmobile is a "GSM" phone using the 3GPP family radios which are incompatible with Verizon's 3GPP2 network (towers). On top of that, they all use different frequencies. That's why unlocked iPhones can only use "2G" on Tmobile.
KidJoe said:
The SIM doesn't get "destroyed" and can be re-used.. but... you have to call Customer Service for them to enter the SIM number...
here is what I did...
When I first got my TB, VZW was having network issues, and it took well over an hour for my "activate device" request to "clear the switch" and the TB to become active.
Having intermittent data issues over the next week, I decided to swap back to my INC, wait, and later return to the TB... I thought maybe due to the network issues, the TB didn't get all its programming info "over the air" or something.
When trying to return to the TB via the Activate Device link on the My Account web site, after entering the MEID/IMEI... I got prompted about needing a SIM... so I enter the SIM number and got...
"The SIM associated with the SIM ID you entered cannot be activated at this time. Please contact Customer Service at 800-922-0204 for assistance."
CS rep couldn't help... she had me on hold while she got Tech Support...
They had to manually add the SIM number back on the account.
Moral of the story... if you activate an LTE device and remove it from your account to use a 3G device.. you'll have to call back in and manually switch devices if you want to go back to using the 4G device.
Click to expand...
Click to collapse
Thanks for your help, looks like i gotta call them in the morning .
Originally Posted by KidJoe
The SIM doesn't get "destroyed" and can be re-used.. but... you have to call Customer Service for them to enter the SIM number...
here is what I did...
[snip]
CS rep couldn't help... she had me on hold while she got Tech Support...
They had to manually add the SIM number back on the account.
Moral of the story... if you activate an LTE device and remove it from your account to use a 3G device.. you'll have to call back in and manually switch devices if you want to go back to using the 4G device.
Click to expand...
Click to collapse
jamezelle said:
Thanks for your help, looks like i gotta call them in the morning .
Click to expand...
Click to collapse
Were they able to re-add your sim to the account? I had a Thunderbolt which I traded for another phone, and switched to a couple of 3G phones in the interim. The Verizon store person told me my sim would be good for 90 days if I got another Thunderbolt. So I did, popped in the sim, and called support to switch over from my Fascinate to the new Thunderbolt. They got tech support on the line, and I was told that switching to a 3G device from a 4G device causes the 4G sim to be "retired" and that I needed to have them send me one, or go pick up one at the store. So the story was different from what happened to KidJoe and I wonder what your experience was.
A couple possible reasons why my situation was different: It was not the same Thunderbolt the sim was originally in. Also it's possible in playing around with the new Thunderbolt, I may have done a *228 just to see what would happen. Someone else suggested that would tank the sim.
I plan to go the store tomorrow and see if they can resuscitate my old sim, or if they give me a new one.
I had activated my thunderbolt when I got it with no problems. I decided to switch back to my incredible for a day and the sim was deactivated. Vzw gave me the run around between going to the store and calling customer service for a few days then they finally said they would have to send me a new sim because as soon as I switched to the inc my sim was "retired".
droidmark said:
Were they able to re-add your sim to the account?
Click to expand...
Click to collapse
Yes. They were.
I did my switches only a few hours apart... (i.e. switched to INC, waited an hour, switched back to TB). And used the same phone and SIM. Not sure if that had anything to do with it.
There obviously is an inconsistency in VZW's system somewhere... the message you get when using "Activate Phone" on the my account web page to switch away from the TB says the SIM will be deactivated after 90days. But its being deactivated IMMEDIATELY. Either that message needs to be changed, or VZW's system isn't set up correctly.
droidmark said:
Were they able to re-add your sim to the account? I had a Thunderbolt which I traded for another phone, and switched to a couple of 3G phones in the interim. The Verizon store person told me my sim would be good for 90 days if I got another Thunderbolt. So I did, popped in the sim, and called support to switch over from my Fascinate to the new Thunderbolt. They got tech support on the line, and I was told that switching to a 3G device from a 4G device causes the 4G sim to be "retired" and that I needed to have them send me one, or go pick up one at the store. So the story was different from what happened to KidJoe and I wonder what your experience was.
A couple possible reasons why my situation was different: It was not the same Thunderbolt the sim was originally in. Also it's possible in playing around with the new Thunderbolt, I may have done a *228 just to see what would happen. Someone else suggested that would tank the sim.
I plan to go the store tomorrow and see if they can resuscitate my old sim, or if they give me a new one.
Click to expand...
Click to collapse
Yea that's what they told me, I ended up having to get a new sim from the store
Upon receiving my Rezound last week, I turned it on to tinker not knowing that the phone would automatically dial activation on its own. Not wanting to use my Rezound until I had familiarized myself with what steps it took to unlock/root/customize, I reactivated my DINC.
When I finally got my Rezound to where I wanted it to be, sans Verizon bloatware and new ROM, I tried to reactivate with the *22899 method. The call would go through, you would hear that annoying “programming” music for a split second, then the phone would drop the call and a message would pop up saying "Phone Activation: A Verizon wireless SIM card has activated your service and updated your phone's roaming capabilities." However, this did not work. So next I tried activation through the Verizon Website, which also did not work.
Finally I called customer support and Mike informed me that I would need to get a new SIM card from a store, which I did. FYI, you do have to dial *22899 the first time a card is used but not after, ie. changing to a new 4g Phone. Rezound is good to go. Hope this saves people a week of problems!
TL;DR Reactivating a 3g device permanently disables your LTE SIM card, and you will have to get a new one.
thelunchboxosu said:
Upon receiving my Rezound last week, I turned it on to tinker not knowing that the phone would automatically dial activation on its own. Not wanting to use my Rezound until I had familiarized myself with what steps it took to unlock/root/customize, I reactivated my DINC.
When I finally got my Rezound to where I wanted it to be, sans Verizon bloatware and new ROM, I tried to reactivate with the *22899 method. The call would go through, you would hear that annoying “programming” music for a split second, then the phone would drop the call and a message would pop up saying "Phone Activation: A Verizon wireless SIM card has activated your service and updated your phone's roaming capabilities." However, this did not work. So next I tried activation through the Verizon Website, which also did not work.
Finally I called customer support and Mike informed me that I would need to get a new SIM card from a store, which I did. FYI, you do have to dial *22899 the first time a card is used but not after, ie. changing to a new 4g Phone. Rezound is good to go. Hope this saves people a week of problems!
TL;DR Reactivating a 3g device permanently disables your LTE SIM card, and you will have to get a new one.
Click to expand...
Click to collapse
Just to debunk this mis-information before it spreads, doing *228xx does nothing whatsoever on a 4G LTE device at this point, except play the music and then not work. The only reason yours didn't work is because your SIM card was retired. The SIMOTA process implies its own internal push method to activate and whoever told you that was reaching to impress you with some BS. I seem to hear this rumor from time to time for whatever reason. I'm not sure where that mis-information comes from but ignore it.
The only thing that ever needs to be done to activate a 4G device is:
1. Add new SIM card to account.
2. Power on.
3. Ensure data is turned on.
4. If it doesn't go through, repeat step 2 until it activates.
^ This.... confirmed.
Just do a google of "*228 is not for lte" and you will find hundreds of postings saying the same thing. *228xx does not work for LTE phones on Verizon.
When I got my Rezound (showed up at work) I didn't have time to properly move over to it yet, so I pulled the SIM card so I could "play" with it until I got home and had time to properly set it up.
When I inserted it, it didn't switch over properly, called support and they reactivated it without any issues.
Could someone give a step by step process of going from Rezound to an older non-sim card phone and back?
I was going to switch back to another phone temporarily while I unlocked my Rezound. I never got around to it yet, but am curious how to deactivate the Rezound, switch and then go back to Rezound. I remember when I picked up the Rezound, I powered off my old phone, and when I turned on the Rezound it automatically activated. Never had a phone with a sim before, so don't know the process.
From what I've gathered, the steps would be:
1: Power down and remove sim from Rezound.
2: Activate older phone
3: Mess with Rezound and get it set up
4: Power down old phone
5: Insert sim back to Rezound and power on. Phone should automatically activate.
Am I correct?
PhantomApollyon said:
Just to debunk this mis-information before it spreads, doing *228xx does nothing whatsoever on a 4G LTE device at this point, except play the music and then not work. The only reason yours didn't work is because your SIM card was retired. The SIMOTA process implies its own internal push method to activate and whoever told you that was reaching to impress you with some BS. I seem to hear this rumor from time to time for whatever reason. I'm not sure where that mis-information comes from but ignore it.
The only thing that ever needs to be done to activate a 4G device is:
1. Add new SIM card to account.
2. Power on.
3. Ensure data is turned on.
4. If it doesn't go through, repeat step 2 until it activates.
Click to expand...
Click to collapse
When I got the new SIM card yesterday, I could not make calls until I *228xx. I had even powered down and restarted, this was the only thing that did it for me to be able to call out. Lol, maybe I'm crazy, but I watched it with my own 2 eyes... AGAIN, this was only because it had to initially activate the card. After that, you should be able to just switch.
EDIT: I called Verizon and they said that it most likely was just a coincidence that it happened to go through after doing *228xx and that it just needed more time to connect to the network. So, I am wrong in thinking that this was what made my call go through. Props to Phantom!
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Tag798 said:
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
You are correct. You will have to get a new SIM card at the store if you go back to 3g and want to go back 4g.
Also, Phantom, the only reason I argued any of this, was that when I turned on the Rezound last week for the first time, I swear (but could me mistaken) it autodialed *22899, no one told me to do this. This was my first 4g phone/SIM and I assumed this was what needed to be done.
thelunchboxosu said:
Also, Phantom, the only reason I argued any of this, was that when I turned on the Rezound last week for the first time, I swear (but could me mistaken) it autodialed *22899, no one told me to do this. This was my first 4g phone/SIM and I assumed this was what needed to be done.
Click to expand...
Click to collapse
I've seen the phones do it by mistake so I bet it wasn't your imagination, no worries...just didn't want people running around doing that to try to activate their phones
PhantomApollyon said:
I've seen the phones do it by mistake so I bet it wasn't your imagination, no worries...just didn't want people running around doing that to try to activate their phones
Click to expand...
Click to collapse
Let's make out
Tag798 said:
Once you de-activate your sim it burns it and you have to get a new one... You're best off just not switching back to a 3g device...
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
thelunchboxosu said:
You are correct. You will have to get a new SIM card at the store if you go back to 3g and want to go back 4g.
Click to expand...
Click to collapse
You can activate your 3g device without deactivating your 4G sim. Just call Verizon customer service to switch back to 4G device. Sometimes when you call it takes less than 30 seconds, sometimes 5 minutes-depends on who you get.
Sent from my ADR6425LVW using xda premium
1heffer said:
You can activate your 3g device without deactivating your 4G sim. Just call Verizon customer service to switch back to 4G device. Sometimes when you call it takes less than 30 seconds, sometimes 5 minutes-depends on who you get.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
The system is programmed to automatically retire a 4G LTE SIM card when you deactivate it for any reason at any time. Anything other than that is purely an anomaly.
They lied to you. I definitely activated my Dinc after using my Rezound for some time and reactivated the Rezound without replacing the Sim card. I did this to test the Dinc after putting it back to stock at the guys request that bought it.
drynyks said:
They lied to you. I definitely activated my Dinc after using my Rezound for some time and reactivated the Rezound without replacing the Sim card. I did this to test the Dinc after putting it back to stock at the guys request that bought it.
Click to expand...
Click to collapse
the only way that happened was if the system failed to work as intended
---------- Post added at 08:35 AM ---------- Previous post was at 08:24 AM ----------
this thread really needs to be locked/closed before people get misinformed further
PhantomApollyon said:
the only way that happened was if the system failed to work as intended
---------- Post added at 08:35 AM ---------- Previous post was at 08:24 AM ----------
this thread really needs to be locked/closed before people get misinformed further
Click to expand...
Click to collapse
What misinformation are you referring to? 100% my sim was not retired. 100% I deactivated and reactivated without a new sim. The misinformation as far as I am concerned and with my personal experience is in the subject of the post. Also since this came up I was on the phone with Verizon this morning for other reasons with an agent that was claiming 13years with the company and I asked him about this scenario. According to him it doesn't retire your sim. I have another Rezound in the family and for kicks I'll try to do it again tonight. Working as intended or not I wanted to report my experience. I am curious have you even tried this yourself?
drynyks said:
What misinformation are you referring to? 100% my sim was not retired. 100% I deactivated and reactivated without a new sim. The misinformation as far as I am concerned and with my personal experience is in the subject of the post. Also since this came up I was on the phone with Verizon this morning for other reasons with an agent that was claiming 13years with the company and I asked him about this scenario. According to him it doesn't retire your sim. I have another Rezound in the family and for kicks I'll try to do it again tonight. Working as intended or not I wanted to report my experience. I am curious have you even tried this yourself?
Click to expand...
Click to collapse
Considering the job I have, yea, I "try it" probably 15-50 times a day and I have seen 1 occasion where a 4G SIM didn't retire as it was intended to.
I think you may be misunderstanding the entire situation though. We are talking about when you have a 4G phone active on your number(123-456-7899)and then you activate a 3G phone on your same number(123-456-7899), in that case it retires your 4G SIM card. If you then want to re-activate your 4G device, you need a new 4G SIM card.
PhantomApollyon said:
Considering the job I have, yea, I "try it" probably 15-50 times a day and I have seen 1 occasion where a 4G SIM didn't retire as it was intended to.
Click to expand...
Click to collapse
Ok well now you know of 2. If you know it won't work why do you try 15-50 times a day? Wouldn't you just tell them it doesn't work?
PhantomApollyon said:
I think you may be misunderstanding the entire situation though. We are talking about when you have a 4G phone active on your number(123-456-7899)and then you activate a 3G phone on your same number(123-456-7899), in that case it retires your 4G SIM card. If you then want to re-activate your 4G device, you need a new 4G SIM card.
Click to expand...
Click to collapse
No like I say I went from 4G Rezound > 3G Incredible > Back to 4G Rezound. Just for you I am going to try again tonight =) 2 completely different phones. We have another Rezound.
drynyks said:
Ok well now you know of 2. If you know it won't work why do you try 15-50 times a day? Wouldn't you just tell them it doesn't work?
No like I say I went from 4G Rezound > 3G Incredible > Back to 4G Rezound. Just for you I am going to try again tonight =) 2 completely different phones. We have another Rezound.
Click to expand...
Click to collapse
I meant that facetiously which is why I put it in quotes. I work for big Red and I do swaps all day and watch it retire the SIM cards like it's supposed to. But sure...go for it. Call Verizon and transfer your number to your incredible(3G), program it and hang up. Then call back and have them try to activate the rezound(4G) again on that same phone number.
PhantomApollyon said:
I meant that facetiously which is why I put it in quotes. I work for big Red and I do swaps all day and watch it retire the SIM cards like it's supposed to. But sure...go for it. Call Verizon and transfer your number to your incredible(3G), program it and hang up. Then call back and have them try to activate the rezound(4G) again on that same phone number.
Click to expand...
Click to collapse
I have done this at least a dozen times.
1. Rezound is active-4g
2. Power down Rezound
3. Activate Incredible and use for a few hours
4. Power down incredible
5. Call *611 from rezound-activate
6. Done
Sent from my ADR6425LVW using xda premium
PhantomApollyon said:
The system is programmed to automatically retire a 4G LTE SIM card when you deactivate it for any reason at any time. Anything other than that is purely an anomaly.
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Click to collapse
Activating a 3g device on your line isn't deactivating anything. If you *actually deactivate* the SIM, then yes, it is useless. As explained twice by Verizon customer service reps.
Sent from my ADR6425LVW using xda premium
Ok so I (foolishly) bought a galaxy s4 with verizon even though I was moving overseas to Israel in two months. I made sure that the phone was world capable (like it can do cdma and gsm) and the guy at the store said it would handle foreign sims no problem. Once I arrived here I got a new sim. I figured out that it needed to be in gsm. From then on it had the service bar and confirmed it was connected to Orange. Since then I have been able to receive calls and texts, but not make them, every time I try to make a call before one ring I get a prerecorded message saying that my number cant be completed as dialed. I have tried several things already to fix this: to a cell phone repair person, to the local sim carrier where a lady tried using the sim of her own phone, customer service at verizon and samsung (who both told me to go see the other). I also did a factory reset which didnt do anything.
my phone is not rooted and is schi545 ME7. I will root if I have to, but if I dont I would prefer not to for the time being
Anyway I suspect the problem has something to do with the fact that I got the phone from verizon. Every time I start the phone I get the Verizon logo and after a minute I get a notification from the verizon set up wizard saying that I have a non verizon sim and that the sims source is unknown. I also tried disabling the verizon security and was able to make the notification go away but the problem persists.
Can someone with experience with this kind of stuff help me please? Thank you so very much:good:
Are you sim unlocked? I don't think the phone is unlocked. Talk to verizon to see if they'll unlock it.
According to verizon I am. I spoke with multiple representives from verizon and they said the phone was unlocked
medphratalon said:
According to verizon I am. I spoke with multiple representives from verizon and they said the phone was unlocked
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Click to collapse
Has any one told you if you have to change any apn, access point name? That may be the problem too. They can be specific to the carrier.
No, how do you configure that
medphratalon said:
No, how do you configure that
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In system settings, network & wireless, more, mobile networks, access point name. It'll be specific to the carrier so i can't help you there.
all LTE Verizon phones after Galaxy Note 2 are factory unlocked it must be a APN issue. Try maybe to do a factory reset and as previous poster suggested do the steps he told you to change the APN or look into I think it's called HiApn in Play Store.
Also try to put it in global mode or GSM? play with the settings.
still having problems
Thanks for all the input everyone but my problem still persists
I downloaded HiApn and followed its instructions to which told me to set up 3 Apns. I noticed that only one of them can be active at the time. I tried with each one active and I still can not make phone calls. Does anyone have any other ideas?
medphratalon said:
Ok so I (foolishly) bought a galaxy s4 with verizon even though I was moving overseas to Israel in two months. I made sure that the phone was world capable (like it can do cdma and gsm) and the guy at the store said it would handle foreign sims no problem. Once I arrived here I got a new sim. I figured out that it needed to be in gsm. From then on it had the service bar and confirmed it was connected to Orange. Since then I have been able to receive calls and texts, but not make them, every time I try to make a call before one ring I get a prerecorded message saying that my number cant be completed as dialed. I have tried several things already to fix this: to a cell phone repair person, to the local sim carrier where a lady tried using the sim of her own phone, customer service at verizon and samsung (who both told me to go see the other). I also did a factory reset which didnt do anything.
my phone is not rooted and is schi545 ME7. I will root if I have to, but if I dont I would prefer not to for the time being
Anyway I suspect the problem has something to do with the fact that I got the phone from verizon. Every time I start the phone I get the Verizon logo and after a minute I get a notification from the verizon set up wizard saying that I have a non verizon sim and that the sims source is unknown. I also tried disabling the verizon security and was able to make the notification go away but the problem persists.
Can someone with experience with this kind of stuff help me please? Thank you so very much:good:
Click to expand...
Click to collapse
Go to Setting, call setting, disable the prefix international. I have done the same for using Verizon S4 in Indonesia.
Mine was not unlocked either, although I knew this before buying. This is a guide I tried (without success) to unlock it on my own.
Like the last poster, I reside in Indonesia, but I was never with Verizon. I rooted mine and have had no problems since.
Ok so I went to call settings and the closest I found was assisted dialing for international calls and the option to turn it on or off. I played with that for a bit and it didnt work.
I also tried the code and it said connection problem or invalid code
during my fiddling I came upon an app that showed promise of fixing my problem if I had adb shell. Does anyone have a good place to get that? I tried a few that didnt work out for me. There was another that showed promise but it wouldnt send a package no matter what I try
Thanks
If you want ADB, you need to download Android SDK and have Java Runtime Environment also installed. Then, it is just a matter of typing in "adb" into the command prompt of Windows.
Is there a serious conflict for you not rooting the device? The true benefit of doing this is to get SIM cards from anywhere to work, and to allow certain apps to work. Rooting is simply a matter of bypassing security parameters. As long as you follow instructions strictly, you won't have an issue using the phone as it should be used.
yea I suppose I could try to root it. Im just not great at that stuff and am worried about messing up my phone permanately
medphratalon said:
yea I suppose I could try to root it. Im just not great at that stuff and am worried about messing up my phone permanately
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Click to collapse
You don't need to root. You need to sim unlock. Get a hold of att international chat and adj them for an unlock code.
Hey guys thanks for all the help but I figured out that it was just a bad sim all along and that the first school screwed me over
But everything works now
I recently rooted my phone with Casual's method. Everything went smooth on the flash.
Except I am unable to activate the phone through the verizon *228 method.
when I dial *228 it just says physically on the phone "A Verizon Sim card has activated your service and updated your phones roaming capability"
but then I got to call someone and it says I have no service.
I also transferred my service to my old Droid X while I did the rooting just in case that has anything to do with it.
Someone please help, at this point im about to return it to stock.
Spherdeg said:
I recently rooted my phone with Casual's method. Everything went smooth on the flash.
Except I am unable to activate the phone through the verizon *228 method.
when I dial *228 it just says physically on the phone "A Verizon Sim card has activated your service and updated your phones roaming capability"
but then I got to call someone and it says I have no service.
I also transferred my service to my old Droid X while I did the rooting just in case that has anything to do with it.
Someone please help, at this point im about to return it to stock.
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Click to collapse
*228 is for 3G devices that have no sim. Thats what Ive been told and what ive experienced. Now you said no service, are you getting any bars or is it no bars at all. Have you tried going to mobile setting and toggling lte/3g mode. Also have your tried the hidden setting either by dialer and changing lte/gms/3g modes and then going back. Sometimes it may get stuck in a radio mode that doesnt get signal like in gms mode. I had been in the same situation and fixed it by doing the above.
New Sim card probably. That's your best bet
Sent from my SCH-I605 using Tapatalk 2
*228 is only for CDMA devices only, not CDMA/LTE. Your problem is that you activated a non-SIM device on your account after having a SIM device active. Doing so de-activated your SIM card, so you're going to have to go to a VZW store, or call VZW to get a new SIM to have service on your phone again.
OK this is my first post and it's a weird one. I've always known phones to be useless without a SIM card except for emergency calls. Well today I purchased an S4 on Craigslist. As I was bringing it home, it started to ring. I didn't answer it and shortly after I received a text. There was no SIM in it so I thought it was weird but left it alone.
When I got home, I did a factory reset, put in my old SIM card and activated it to my number. Everything went well - received texts normally, emails worked great, called my husband's phone and worked great until I looked at his phone and saw that the number that popped up wasn't mine, it was the old number. Tried calling my phone with his and went straight to vmail.
Seems like everything activated correctly except for the phone function. Called Verizon and the rep thought it was odd as well since texts went through, but could not figure it out. The rep said the phone is probably tampered with, but I've never heard of anything that could make phone calls without a SIM or wifi.*I reactivated my old phone and left the S4 with no SIM and it's still able to make/receive phone calls!! Weird!
All IMEI numbers match, physical and in About Phone even on box. Phone is not rooted according to Root checker.
Please someone tell me what this is so I can just can undo it and activate my number to the new phone.Thanks
Maybe Verizon or an emergency service was trying to call you... They don't need a sim for that.
The old phone issue is normal every time they port a number or switch a number they [email protected]#$ it up I've had it happen a couple times it on their end not yours
Sent from my SCH-I545 using xda app-developers app
The Sim is only for LTE service, you use built in CDMA radios for calling.
I honestly don't know about the number issue, take it to a corporate Verizon store (the private stores only care about sales not customer service) to have them properly activate it.
Sent from my SCH-I545 using Tapatalk
Sounds like the phone is set to nv-only mode. The vzw s4 is fully operational in this mode but it won't pull your phone info from the sim card.
This is the mode we put the phone in when flashing to carriers like page plus, selectel, etc.
If you want, you can PM me the meid of the device and/or the phone number the calls are being placed with. I'll check to see if it's an active page plus account.