the touchscreen on my eris has been going unresponsive until i wack the side of the phone with my palm, anyone else have this happen or know of a fix?
Yea dude, contact verizon for a warranty exchange.
well the phone has some case damage because of a bicycle crash, but this problem started before that
It happens...
My first Eris lost the ability to sense anything on the bottom row...and the Verizon rep that I talked to even mentioned that it was a pretty common theme with the Eris.
Thankfully, the second one has been great, but replacement was the only real option. For a while I was using a different homescreen that didn't require hitting the bottom left, but ultimately, it was just a kludge.
ended up getting a lg ally second hand to hold me over till my upgrade in november. not a bad phone but theres only really one custom rom for it. i miss my eris though, and im going to miss the custom rom community.
Sadrak86 said:
My first Eris lost the ability to sense anything on the bottom row...and the Verizon rep that I talked to even mentioned that it was a pretty common theme with the Eris.
Thankfully, the second one has been great, but replacement was the only real option. For a while I was using a different homescreen that didn't require hitting the bottom left, but ultimately, it was just a kludge.
Click to expand...
Click to collapse
Holy crap thats exactly what mine is doing, however it does respond I just have to push harder and hope it detects the right letter... for example I try to push C and it will detect F or the space bar. annoying. Dont think I can get a warranty on it though, its rooted and flashed to cricket.
PimpTwzt said:
Holy crap thats exactly what mine is doing, however it does respond I just have to push harder and hope it detects the right letter... for example I try to push C and it will detect F or the space bar. annoying. Dont think I can get a warranty on it though, its rooted and flashed to cricket.
Click to expand...
Click to collapse
If it's still under one year old you can use the FlashBack21 v2 ROM in the Development forum and probably return it under warranty. Of course, check with the manufacturer first.
First make a nandroid because if you warranty the phone they'll probably have you keep your old SD card, so you can restore that nandroid to your new phone and pick up as if nothing happened. If under Amon RA instead of Clockwork Mod you'll need to rename the folder that the nandroid is in to the serial # of the new phone.
FlashBack21 v2 is actually an unrooted ROM that'll restore any Eris back to the latest (March) OTA release of 2.1. It's your choice if you want the version that flashes the radio or not. Technically, with the radio flashed it's even closer to stock. The ROM does not touch the bootloader. It will restore the stock recovery, so for all intents and purposes, it'll most likely be close enough. You can restore an S=ON bootloader, AFAIK, although I don't know the details off the top of my head, but it really shouldn't be necessary.
I did a warranty return still with Amon RA recovery on it, and others have had similar luck, so FlashBack should be more than enough.
Top and bottom
Yeah, I got my Eris from my brother for free because he was having an issue with the top and bottom portions of the screen not registering. I ordered a 44 dollar replacement screen from EBay, took it all apart, replaced it and all was good. Don’t know if that’s what's going on with yours though.
If you have the guts to open it up (and void the any warranty you might have), that might be an option.
Related
Hey all,
Just a couple days ago, my track ball stopped working when I use it to scroll down. In recovery, you need to be able to scroll down to do anything. Is there a way to flash things and do nands without the track ball? I know there is Clockwork, but I don't trust it with the stories of bricking. If anything, all I need to do is be able to flash the flashback ROM so I can send it in and get a new phone.
Any remedies?
Thanks
Have a read here.
chris22_2 said:
Hey all,
Just a couple days ago, my track ball stopped working when I use it to scroll down. In recovery, you need to be able to scroll down to do anything. Is there a way to flash things and do nands without the track ball? I know there is Clockwork, but I don't trust it with the stories of bricking. If anything, all I need to do is be able to flash the flashback ROM so I can send it in and get a new phone.
Any remedies?
Thanks
Click to expand...
Click to collapse
It happened to me. I was trying to flashback to send it back...no trackball. I found that pushing on the phone with my thumb above the trackball enabled the trackball enough to flash the zip. Keep in mind I was sending the phone back to Verizon for the broken trackball, though, so I wasn't worried about breaking it further.
Chevelle1768 said:
Have a read here.
Click to expand...
Click to collapse
DoubleByte said:
It happened to me. I was trying to flashback to send it back...no trackball. I found that pushing on the phone with my thumb above the trackball enabled the trackball enough to flash the zip. Keep in mind I was sending the phone back to Verizon for the broken trackball, though, so I wasn't worried about breaking it further.
Click to expand...
Click to collapse
Thank you and thank you!
By the way, you probably should grab the recovery-RA-eris-v1.6.2-trackball-optional.img 1.7.1 version (it has all of the functionality of the "original" 1.6.2 Amon_RA; the first "trackball-not-required" version I built was based on the 1.6.2 source that actually omitted some of the menu options).
Cheers!
i have the trackball not working during recovery issue as well
I have found, and I am almost certain this will work for you, plugging your phone into your charger will get your trackball to work
If I don't have my cord to plug into the usb, I've used a paper clip to press against the top of the usb port towards the trackball and have found this to work as well
if you have any questions on the process please don't hesitate to contact me
NPH- said:
i have the trackball not working during recovery issue as well
I have found, and I am almost certain this will work for you, plugging your phone into your charger will get your trackball to work
If I don't have my cord to plug into the usb, I've used a paper clip to press against the top of the usb port towards the trackball and have found this to work as well
if you have any questions on the process please don't hesitate to contact me
Click to expand...
Click to collapse
Actually, most people find out about the problem, or it's more severe when a cord/charger is plugged in.
roirraW "edor" ehT said:
Actually, most people find out about the problem, or it's more severe when a cord/charger is plugged in.
Click to expand...
Click to collapse
Does the problem worsen over time to the point at when it does it if it's not on the charger? Cuz mine's pretty bad on the charger.
I went through this as well. The various tricks to get it to work succeed on some phones and not others, but they're worth a try. In most cases the trackball will continue to deteriorate over time and mine got to the same point where I couldn't scroll down and therefore couldn't use RA to flash. But I needed to flash it back to stock so I could get a refurb from Verizon via my warranty. At that time, I don't think this RA that doesn't require a trackball was available. I asked about if there was and I couldn't find anything about it. Thought about trying to use the RA source and build a version myself but I just didn't have the time and lord knows, screwing that up might have really borked my phone for good, so I get it go. Now that RA without the trackball is out there, I'd use it if you can get that on your phone.
But there's another very easy solution. You can download ROM Manager from the market: ROM manager will let you flash ROMs without the trackball. It uses Clockwork Recovery for flashing and I was concerned at first about the stories of CR possibly bricking phones (in fact this not really a serious risk) or maybe making it harder to return the phone to unrooted stock or something else. But in fact, ROM manager uses Clockwork by only temporarily loading CR in memory, where you can use it to flash a ROM, and it does NOT replace RA! It leaves RA intact on your phone. If you reboot, RA is there. You can use ROM manager to flash any ROM and in my case I used it to flash the easy, return to stock zip that you can find here on the Eris forum. I brought it to the Verizon store and all I had to say was the trackball died and they traded me for a refurb.
BTW, this was a few months ago and there were several threads here with stories about people calling Verizon (not the stores) with tales of woe about their Eris and getting a free upgrade to Incredibles, Moto Droids, etc. if they were very nice about asking. This might have been a time when the inventory on the Eris was low. Anyway, I tried twice times and couldn't swing it - they only offered a refurb Eris. Found a local store with the Eris in stock and did it on the spot.
Now, if an Eris is out of warranty, then the best route is to replace the trackball. There are threads on XDA with all the step by step instructions you need. These are the same trackballs that are used in many of the Blackberrys and apparently those fail frequently and there are a LOT of options available on line for about $3-$5 via Amazon, etc. And hey, you can get them in kinds of whizzy colors ;-p
Hope this helps!
Good luck!
CPCookieMan said:
Does the problem worsen over time to the point at when it does it if it's not on the charger? Cuz mine's pretty bad on the charger.
Click to expand...
Click to collapse
That's my observation and experience.
Sent from my Eris using XDA App
Oh Man!
roirraW "edor" ehT said:
That's my observation and experience.
Sent from my Eris using XDA App
Click to expand...
Click to collapse
crap! that is what I thought and this just confirmed the fate and almost certain death
I think I'm being stalked but maybe I'm not the only one.
i dont know what to do, is there any way to get a new phone. The trackball issue has shown up on my phone and it has made it impossible to text and other things because my phone auto scrolls by its self now and i cant scroll down. But the problem is i know im past the 12 month warrenty and i am not due for a upgrade yet, so is there any way around this?
unless you bought extra warranty then im sorry but you are out of luck :/
your best bet would be to buy another eris off ebay or swappa if your trackball problem keeps occurring
however.. do try cleaning the trackball first if that remedies it a little
I had this problem occur to me as well but only when it was plugged in and my trackball problem only occurred when i was using HTC Sense stock. When using a ROM my trackball problem didn't happen so often so maybe you can try that
You can get an Eris from Cowboom.com and add on a 1 year replacement plan for $5 or so.
It won't hurt to call Verizon to see if they will let you upgrade your contract now. It used to be that they would allow it after 13 months for some contracts, and they famously changed that a couple of months ago, but those policies are supposed to go into effect after your next contract change. Try calling to see if they will let you upgrade.
If not, then I guess buy a used phone.
****tles said:
i dont know what to do, is there any way to get a new phone. The trackball issue has shown up on my phone and it has made it impossible to text and other things because my phone auto scrolls by its self now and i cant scroll down. But the problem is i know im past the 12 month warrenty and i am not due for a upgrade yet, so is there any way around this?
Click to expand...
Click to collapse
WARNING: Do not hold it against me if this causes your trackball to stop working at all, or to stop working partially, or any other harm to your phone.
Try this.
Press the trackball HARD (don't try to push it all the way through the back of the case, though), and while pressing so hard, roll it around in all directions. Do this for at least 15 seconds, although you can try longer if you want or need to.
See if it'll behave for a while.
Note also that scary alien makes a version of the Eris recovery (you didn't say if you're rooted or not) that doesn't require the trackball. Luckily for me, doogald just posted the link to help someone else in another thread: http://androidforums.com/eris-all-t...2-custom-recovery-trackball-not-required.html
Yeah I am rooted and I have been using his alternative recovery that don't need track ball so It don't matter if I can't scroll down . The iissue is the random scroll makes impossible to text run maps and alot of other things, im just going to upgrade to the thunderbolt I was just wanting to get a warranty so I can hold out and wait for the bionic or the incredible 2
So I looked today at the LEDs beside my camera and noticed that the top half was slightly pushed in. Being the idiot I am I pushed on it and now the whole two LEDS are slightly recessed in the phone. It hasn't had any effect on picture quality or anything. I'm just curious if anyone else has had this happen to them. Should I send it off to get fixed?
Sidenote and Secind Question: If I do go ahead and get it shipped off, what is the best way to get the ROM and Root off my phone and get it to out-of-the-box condition? Thank you all very much, much love and appreciation!
Droid X2 w/ CM7 and lovin' it
If you need to send it back you will need to sbf it. Not hard there is great tutorials in the general section.
Here you go:
http://forum.xda-developers.com/showthread.php?t=1317707
Thank you very much!
No problem. It is a little scary the first time but after that you will see his easy it is. Besides you will need to know how if you ever go ahead like 2.3.5 eclipse 2.04. On the way back you must sdf first to change your kernal back.
Just curious, but was this a replacement alternative, or a replacement?
Over the years I've had several replacements with button, screen, and mangled physical components...it could be from that. Don't beat yourself up, just SBF back and you'll be fine...when you talk to VZW just say the camera/flash isn't working and you have rest the phone several times to try to fix it...
Good luck
Dee Ex Two - See Em Seven
In the back of my mind I'm hoping they will let me exchange it for another phone with equal value, but I know more than likely they'll replace it with another X2.
Bohnsta said:
In the back of my mind I'm hoping they will let me exchange it for another phone with equal value, but I know more than likely they'll replace it with another X2.
Click to expand...
Click to collapse
If this is your first x2 they probably won't. Usually after three replacements they will offer you warranty replacement alternative...which is equal or lesser value...sometimes they might make you pay for battery and the back cover of the alternative...which is around $40/$50....but you get another choice
SMILE It's Not Illegal Yet
For what it's worth, I've sent a few phones with custom roms flashed on them into SquareTrade for repair of physical defects and never had an issue. The only time it came up was when my significant other forgot her screen lock pattern. This was the first device we ever sent in and it didn't occur to me to remove the screen lock beforehand. Anyway, since she couldn't remember the pattern, the customer service rep said that they usually perform a factory reset when that occurs so they can test the phone and make sure it works after repairs, but since the device had a custom rom they couldn't/didn't want to do that.
g0thm0g said:
For what it's worth, I've sent a few phones with custom roms flashed on them into SquareTrade for repair of physical defects and never had an issue. The only time it came up was when my significant other forgot her screen lock pattern. This was the first device we ever sent in and it didn't occur to me to remove the screen lock beforehand. Anyway, since she couldn't remember the pattern, the customer service rep said that they usually perform a factory reset when that occurs so they can test the phone and make sure it works after repairs, but since the device had a custom rom they couldn't/didn't want to do that.
Click to expand...
Click to collapse
And to do this, we plug our phone into wall charger, hit power and volume down buttons until we see FASTBOOT, then we use volume down to scroll to ANDROID Recovery, then we hit volume UP, at that point it will say entering Android recovery....we hit both VOLUME UP & VOLUME DOWN TWICE to enter recovery. While there wipe data and cache...NOTE you will lose all info un less you have backed up. When it completes select the reboot text by pressing power button, then you have factory restored....the stock recovery way
SMILE It's Not Illegal Yet
There's no need to plug the phone in to a wall charger to boot to Android recovery. Only needed for booting to bootstrap recovery.
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Click to expand...
Click to collapse
I had to send my Captivate to Samsung for repair. it was rooted and they fixed it without any issues.
Most manufacturers will fix hardware issues clearly not caused by rooting. Of course, no promises.
That's the reassurance I needed. I'll get on with it and send it away tomorrow. I'll report back in a very long 2 weeks...
Sent from my SGH-I717R using XDA
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Click to expand...
Click to collapse
Best luck.... if you were in America you could just take it to an att store. Just be on a stockish rom and turn it in and they would not notice lol, get another device that day. Idk how things go up in Canada though.
Dont Do It!!!!
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
Well he should revert back to stock for sure but you can't roll back the counter. But as long as your stock they may not look at the counter and just fix the phone. It's been said before, there's no known case of Samsung voiding a warranty because of it.
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
Because in everyone's experience they'll generally fix hardware problems even if you're rooted. Of course they have to, but they tend to. We all said there were no guarantees.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
It seems like one does not simply revert back to stock. Admittedly I'm new to this but all I can find in the development forum is the Bell kernel. The full bell system doesn't seem to be up, just the At&T. After a factory reset and old kernal I still have super user loaded and all of the bell bloatware gone. I'm sure with some due diligence I could have made a back up right after my original root but I didn't. Frustrated with the mess I created I just set the phone back up with Saurom the way I liked it.
alexige said:
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
Click to expand...
Click to collapse
It's only 14 days here. I've had it since launch on Feb 14th. Bell is synonymous for passing the buck off, contact them online and they tell you to call in, call them and they tell you go into a store, go to a store and they'll tell you to go to the original store of purchase or another another store with a repair tech on duty. Going directly through Samsung has been smooth thus far, I just hope if they have an issue they'll contact me before blowing whistles and charging my bill some erroneous fees.
Gonna copy my post from the CM11 thread here for more people to see:
I experienced perhaps the strangest problem today I've ever encountered with my phone.
Today I was using my phone just fine. Went out to eat with friends. Sat down and the restaurant and took my phone out to show them something. Hit the unlock button and the soft key lights came out, no screen. Hit it again, they went out, hit it again, they came back on, still no screen.
Assumed it locked up, I pulled the battery, put it back in, and phone would just show the HTC logo and then nothing. Figured the phone was dead so I threw it on my car charger.
An hour later, same thing. Booted to recovery looking for my CM11 download file. Mysteriously vanished from both internal and external storage. So I hit reboot to see if maybe rebooting from the recovery would change anything.
No OS installed. What? How did it just vanish? I haven't touched anything recently.
This is that phone I had just gotten from warranty too.
On a side now, this is a good time to mention I'm jumping to the Note 4 as soon as it releases.
Edit: I can't just reinstall a rom like I was hoping. It only needs to last 2 more damn weeks for the Note 4. UGH!!! It tells me /cache /data /system /devlog and emmc storage are unable to be mounted. What the hell could have happened to cause this?
Edit 2: Was gonna try reinstalling the RUU but apparently I can't because I didn't do s-off this replacement device yet. Can't relock bootloader because fastboot won't connect. Any ideas??
You should be able to download and flash a ph98img.zip from hboot, just find the right one. I would link you, but I'm on my phone right now with no access to those bookmarks.
You got a slim chance with a ph98img honestly... Since it can't mount ANY partitions, the partition table is probably corrupt meaning only JTAG or a reload via an EXE RUU in dowload mode has any chance of fixes it, and that's a 50/50 chance at best but since your S-ON that isn't possible. Best bet is to beg/borrow a VZW phone from someone for a couple weeks, even if it's a dumb phone... Or get a cheapo prepaid phone and have Verizon forward your number until you get the Note 4, then sell the prepaid phone.
Thanks guys. I assumed it was totally dead anyway, sucks that I forgot to S-OFF while I could have... at least would have given me a chance to fix it. Sucks.
Also I hear a rattling sound inside the phone, presumably the memory breaking off somehow? I'm careful with my stuff, and I especially know I didn't slam the phone or anything since I had just used it before this happened, but it can't be a coincidence that this rattling started when all the partitions vanished.
Edit: Do you guys think I should attempt to get it replaced at Verizon? The reason I'm so worried about that is that since it doesn't boot I'd assume the first thing they'd check is if the bootloader loads, see the tampered flag, and then charge me for the replacement despite it being a physical issue.
Hobox10 said:
Thanks guys. I assumed it was totally dead anyway, sucks that I forgot to S-OFF while I could have... at least would have given me a chance to fix it. Sucks.
Also I hear a rattling sound inside the phone, presumably the memory breaking off somehow? I'm careful with my stuff, and I especially know I didn't slam the phone or anything since I had just used it before this happened, but it can't be a coincidence that this rattling started when all the partitions vanished.
Edit: Do you guys think I should attempt to get it replaced at Verizon? The reason I'm so worried about that is that since it doesn't boot I'd assume the first thing they'd check is if the bootloader loads, see the tampered flag, and then charge me for the replacement despite it being a physical issue.
Click to expand...
Click to collapse
Asurion or Verizon? If Verizon I would say no, although rooting/romming probably didn't cause this, they will say it did... Asurion is an insurance, they don't care if its rooted or not.
acejavelin said:
Asurion or Verizon? If Verizon I would say no, although rooting/romming probably didn't cause this, they will say it did... Asurion is an insurance, they don't care if its rooted or not.
Click to expand...
Click to collapse
Verizon.
Hobox10 said:
Verizon.
Click to expand...
Click to collapse
I wouldn't try it... Although, you get a few weeks to return the phone, so you could get a replacement, use it for two to three weeks, then get your Note 4 and return the phone Verizon had sent you as a replacement instead of your broken Rezound. It might be slightly questionable ethics, but it should net you a temp loaner as long as nothing happens to it.