So I looked today at the LEDs beside my camera and noticed that the top half was slightly pushed in. Being the idiot I am I pushed on it and now the whole two LEDS are slightly recessed in the phone. It hasn't had any effect on picture quality or anything. I'm just curious if anyone else has had this happen to them. Should I send it off to get fixed?
Sidenote and Secind Question: If I do go ahead and get it shipped off, what is the best way to get the ROM and Root off my phone and get it to out-of-the-box condition? Thank you all very much, much love and appreciation!
Droid X2 w/ CM7 and lovin' it
If you need to send it back you will need to sbf it. Not hard there is great tutorials in the general section.
Here you go:
http://forum.xda-developers.com/showthread.php?t=1317707
Thank you very much!
No problem. It is a little scary the first time but after that you will see his easy it is. Besides you will need to know how if you ever go ahead like 2.3.5 eclipse 2.04. On the way back you must sdf first to change your kernal back.
Just curious, but was this a replacement alternative, or a replacement?
Over the years I've had several replacements with button, screen, and mangled physical components...it could be from that. Don't beat yourself up, just SBF back and you'll be fine...when you talk to VZW just say the camera/flash isn't working and you have rest the phone several times to try to fix it...
Good luck
Dee Ex Two - See Em Seven
In the back of my mind I'm hoping they will let me exchange it for another phone with equal value, but I know more than likely they'll replace it with another X2.
Bohnsta said:
In the back of my mind I'm hoping they will let me exchange it for another phone with equal value, but I know more than likely they'll replace it with another X2.
Click to expand...
Click to collapse
If this is your first x2 they probably won't. Usually after three replacements they will offer you warranty replacement alternative...which is equal or lesser value...sometimes they might make you pay for battery and the back cover of the alternative...which is around $40/$50....but you get another choice
SMILE It's Not Illegal Yet
For what it's worth, I've sent a few phones with custom roms flashed on them into SquareTrade for repair of physical defects and never had an issue. The only time it came up was when my significant other forgot her screen lock pattern. This was the first device we ever sent in and it didn't occur to me to remove the screen lock beforehand. Anyway, since she couldn't remember the pattern, the customer service rep said that they usually perform a factory reset when that occurs so they can test the phone and make sure it works after repairs, but since the device had a custom rom they couldn't/didn't want to do that.
g0thm0g said:
For what it's worth, I've sent a few phones with custom roms flashed on them into SquareTrade for repair of physical defects and never had an issue. The only time it came up was when my significant other forgot her screen lock pattern. This was the first device we ever sent in and it didn't occur to me to remove the screen lock beforehand. Anyway, since she couldn't remember the pattern, the customer service rep said that they usually perform a factory reset when that occurs so they can test the phone and make sure it works after repairs, but since the device had a custom rom they couldn't/didn't want to do that.
Click to expand...
Click to collapse
And to do this, we plug our phone into wall charger, hit power and volume down buttons until we see FASTBOOT, then we use volume down to scroll to ANDROID Recovery, then we hit volume UP, at that point it will say entering Android recovery....we hit both VOLUME UP & VOLUME DOWN TWICE to enter recovery. While there wipe data and cache...NOTE you will lose all info un less you have backed up. When it completes select the reboot text by pressing power button, then you have factory restored....the stock recovery way
SMILE It's Not Illegal Yet
There's no need to plug the phone in to a wall charger to boot to Android recovery. Only needed for booting to bootstrap recovery.
Related
So I plugged my Vibrant into Odin to revert to stock. Apparently everything went wrong, and now my phone is stuck at the Phone---!---computer screen. It seems that my phone won't respond to hardware methods of entering download mode, so am I screwed?
Keep reading on here. This has happened to many people. Keep trying things and hopefully you will get it.
1. Remove SD and SIM card
2. Remove battery
3. plugged the phone into USB (connected to PC)
4. held down vol-up and vol-down
5. popped the battery back in while holding vol buttons
I've tried that, and many other methods, multiple times already. It seems that none of the volume/power methods do anything for my phone. I'm certain that if hardware-locks do exist for certain vibrants, mine just so happens to be one of them (Date on box is August 13). I just want to know if anyone with a similarly dated phone has ever been able to access download mode without adb.
If anyone knows of more methods, please post them. If all else fails, I'll go complain in my local T-Mobile store that my phone died. I have no idea if that'll get me anywhere, but it's worth a shot.
Does anyone who has had a problem similar to mine know of any fix? By that I mean, has someone who has had a presumably hardware-locked phone ever been able to boot it into download mode without adb? I'd really like to know if I can salvage this thing, or if I have to try my luck with T-Mobile.
Try holding volume down and holding power button and plug in USB while this is happening.
Sadly, I've tried that method as well, thank you though for responding. I will continue trying since it seems not to be a 100% thing for some people. Anyway, for the Volume keys + Power method, can anyone provide a more precise time of releasing power than "When it goes black". I'm hoping my inability to enter download mode is human-error, so I'd like as much input on this as possible. Thanks in advance.
Generic112 said:
Sadly, I've tried that method as well, thank you though for responding. I will continue trying since it seems not to be a 100% thing for some people. Anyway, for the Volume keys + Power method, can anyone provide a more precise time of releasing power than "When it goes black". I'm hoping my inability to enter download mode is human-error, so I'd like as much input on this as possible. Thanks in advance.
Click to expand...
Click to collapse
When you see the " !---> (pc)" symbol, plug your USB in. Hold down volume +, volume -, and power. As soon as the screen turns black release the power button only. Continue holding Vol + and Vol -. You'll enter Download mode.
I've tried that multiple times, but I will continue to try it. It seems as though my phone won't register that buttons are being pressed. All that happens is the phone reboots to the Phone--!--Computer screen every time the power is held and released (As it should). No combination of buttons seems to have any affect on this. Oh well, I'll continue trying and hopefully someone will post a working method.
I have the same problem and the hardware button method isn't working and I am stuck at the Phone ! Computer screen, and I read around the forums and they say that some Vibrant's have the hardware method locked, so you can't boot into Download mode from using the buttons. Since adb cannot find the phone when its stuck at this screen it seems we are both screwed. I have found no other solution other than returning it Tmo, not sure if they will exchange since it might be a violation of warranty.
I'm just going to play dumb when I go to T-Mobile. I'll say it just booted into that screen, and I can't get out of it. The hardware lock appears to be a defect, since it's not present on most Vibrants, so that should be able to warrant the replacement phone. I've been with T-Mobile awhile, and they're usually pretty good with replacements. Besides, the phone would be easily fixed if it wasn't broken in the first place.
But before I go to T-Mobile, I'm going to try and talk to Customer Service. If it's a common problem, then I'm sure it can be covered under warranty (Even though MOST ways of getting it require voiding warranty). Again, on the basis that this wouldn't be a big deal if my phone worked like a normal Vibrant. Besides, I'm sure T-Mobile can flash it without requiring the hardware method, so even if they only charge me some sort of service fee, I won't really mind.
As final moral reassurance for myself, I only tried to flash it because apps started FC on me and the phone constantly acted weird. The only thing I've done is root it, so it's not like I really set it up to fail.
Let me know how it goes with Customer Service. I would to get this problem resolved as well with the least amount of trouble. I don't want to have a brick and have to pay like $500 for a new phone. And I think the hardware buttons thing might actually be a defect. I tried doing the hardware buttons thing to get to recovery mode once before and it worked. I did this to install an update.zip to root the phone. It only worked that one time and now the buttons don't boot into recovery mode or download mode. It if works once then not again, there has to be something wrong.
I'll be trying them tomorrow (It's 10PM where I am). If all goes well, I'll try and contact you. I'm pretty sure I'll be safe so long as I don't mention rooting it. The firmware flash they'll have to do should help me on that front, so unless they catch on, I should be safe. Anyway, hopefully tomorrow I'll be good news, otherwise expect some post from me on Monday or Tuesday, depending on whether I have the time to deal with them or not.
Hey Generic112, I got with T-Mobile customer service. I told them about the screen I was seeing but did not mention rooting or attempting to flash the phone. They said they will replace my phone by shipping me a new Vibrant, but I have to return the one I have. I am not sure if they will do a check to verify if the Vibrant was rooted or not after they receive it, but I will have my new Vibrant before they receive the one I have. I won't know what will happen for awhile because its going to take a week for the new phone to arrive and when it does then I will be returning the one with the phone ! computer problem, unless someone thinks it is a better idea to tell them what happened and have them repair it?
I am also struck with the same problem
Hi,
I am also struck with the same problem. Please let me know if you guys got any method to resolve the problem or T-Mobile was able to help.
the3dman said:
Keep reading on here. This has happened to many people. Keep trying things and hopefully you will get it.
1. Remove SD and SIM card
2. Remove battery
3. plugged the phone into USB (connected to PC)
4. held down vol-up and vol-down
5. popped the battery back in while holding vol buttons
Click to expand...
Click to collapse
This method actually worked for me. I was beginning to think I'd have to build the USB jig, but tried this as a last ditch. Thanks!
The above method has worked for me numerous times with the same problem, my old bricked one, and my new one. Try holding down power button as well once or twice, never know. You have to keep the volume buttons pressed the whole time for it to work.
Sent from my SGH-T959 using XDA App
ViralCipher said:
Hey Generic112, I got with T-Mobile customer service. I told them about the screen I was seeing but did not mention rooting or attempting to flash the phone. They said they will replace my phone by shipping me a new Vibrant, but I have to return the one I have. I am not sure if they will do a check to verify if the Vibrant was rooted or not after they receive it, but I will have my new Vibrant before they receive the one I have. I won't know what will happen for awhile because its going to take a week for the new phone to arrive and when it does then I will be returning the one with the phone ! computer problem, unless someone thinks it is a better idea to tell them what happened and have them repair it?
Click to expand...
Click to collapse
In some cases that I've read they say, TMo charged them 600$ for the Replacement after finding out that it was bricked due to hacking. Before replacing try to get it repaired by them.
I would also like people whose phones were replaced to confirm what I've said above.
ech419 said:
In some cases that I've read they say, TMo charged them 600$ for the Replacement after finding out that it was bricked due to hacking. Before replacing try to get it repaired by them.
I would also like people whose phones were replaced to confirm what I've said above.
Click to expand...
Click to collapse
He should be able to get the phone woking again, what happened is not a big deal. If he sends it in the way it's sitting right now, t'Mo's techs won't have a problem getting it working again. (IMO) Especially if they find out the phone's rooted, I wouldn't be surprised if he gets charged.
I bricked my phone so bad, it was beyond recovery. I erased the bootloader, therefore it was completelly dead. No life. I got a replacement under warranty for free, never got charged for it.
My advice would be to try and get to work again before sending it in.
the touchscreen on my eris has been going unresponsive until i wack the side of the phone with my palm, anyone else have this happen or know of a fix?
Yea dude, contact verizon for a warranty exchange.
well the phone has some case damage because of a bicycle crash, but this problem started before that
It happens...
My first Eris lost the ability to sense anything on the bottom row...and the Verizon rep that I talked to even mentioned that it was a pretty common theme with the Eris.
Thankfully, the second one has been great, but replacement was the only real option. For a while I was using a different homescreen that didn't require hitting the bottom left, but ultimately, it was just a kludge.
ended up getting a lg ally second hand to hold me over till my upgrade in november. not a bad phone but theres only really one custom rom for it. i miss my eris though, and im going to miss the custom rom community.
Sadrak86 said:
My first Eris lost the ability to sense anything on the bottom row...and the Verizon rep that I talked to even mentioned that it was a pretty common theme with the Eris.
Thankfully, the second one has been great, but replacement was the only real option. For a while I was using a different homescreen that didn't require hitting the bottom left, but ultimately, it was just a kludge.
Click to expand...
Click to collapse
Holy crap thats exactly what mine is doing, however it does respond I just have to push harder and hope it detects the right letter... for example I try to push C and it will detect F or the space bar. annoying. Dont think I can get a warranty on it though, its rooted and flashed to cricket.
PimpTwzt said:
Holy crap thats exactly what mine is doing, however it does respond I just have to push harder and hope it detects the right letter... for example I try to push C and it will detect F or the space bar. annoying. Dont think I can get a warranty on it though, its rooted and flashed to cricket.
Click to expand...
Click to collapse
If it's still under one year old you can use the FlashBack21 v2 ROM in the Development forum and probably return it under warranty. Of course, check with the manufacturer first.
First make a nandroid because if you warranty the phone they'll probably have you keep your old SD card, so you can restore that nandroid to your new phone and pick up as if nothing happened. If under Amon RA instead of Clockwork Mod you'll need to rename the folder that the nandroid is in to the serial # of the new phone.
FlashBack21 v2 is actually an unrooted ROM that'll restore any Eris back to the latest (March) OTA release of 2.1. It's your choice if you want the version that flashes the radio or not. Technically, with the radio flashed it's even closer to stock. The ROM does not touch the bootloader. It will restore the stock recovery, so for all intents and purposes, it'll most likely be close enough. You can restore an S=ON bootloader, AFAIK, although I don't know the details off the top of my head, but it really shouldn't be necessary.
I did a warranty return still with Amon RA recovery on it, and others have had similar luck, so FlashBack should be more than enough.
Top and bottom
Yeah, I got my Eris from my brother for free because he was having an issue with the top and bottom portions of the screen not registering. I ordered a 44 dollar replacement screen from EBay, took it all apart, replaced it and all was good. Don’t know if that’s what's going on with yours though.
If you have the guts to open it up (and void the any warranty you might have), that might be an option.
I started high jacking threads to get some help and I don't want to be that person.
So let me start from the beginning, I decided to install the ICS update after my husband's and my mom's phone automatically updated on my completely stock Razr MAXX. I installed let it go and it restarted and got stuck on the DROID splash screen. Tried restarting, same thing. Tried reinstalling the update from the cache, same thing, stuck on the DROID screen. Asked Motorola, they told me to do a hard reset, no results. I've tried to go back to GB using the 1.6 utility which got it stuck to the dual core splash screen. Somebody told me to use the 1.81 utility, used option 1, back to the DROID splash screen.
Currently I'm wondering if I'm just being impatient, so I've let it sit after the last load for about 2 hours now, I've let it sit at the spot for up to 4 hours previously hoping it would start up.
I have some tech skills as long as I understand what I'm doing, right now there are a lot of jargon that I have no idea what it means being thrown around. If anyone has help for me I would greatly appreciate it. I don't want to go through the refurbished phone nightmare (last time I went through 3 phones before I got one that worked). I would be eternally grateful to anyone who has some help for me especially if I could understand it :silly:
Thanks in advance to anyone who can help!
Of you are stock then send it back for a warranty repair.
Sent from my DROID RAZR using Tapatalk 2
snobunny said:
I started high jacking threads to get some help and I don't want to be that person.
So let me start from the beginning, I decided to install the ICS update after my husband's and my mom's phone automatically updated on my completely stock Razr MAXX. I installed let it go and it restarted and got stuck on the DROID splash screen. Tried restarting, same thing. Tried reinstalling the update from the cache, same thing, stuck on the DROID screen. Asked Motorola, they told me to do a hard reset, no results. I've tried to go back to GB using the 1.6 utility which got it stuck to the dual core splash screen. Somebody told me to use the 1.81 utility, used option 1, back to the DROID splash screen.
Currently I'm wondering if I'm just being impatient, so I've let it sit after the last load for about 2 hours now, I've let it sit at the spot for up to 4 hours previously hoping it would start up.
I have some tech skills as long as I understand what I'm doing, right now there are a lot of jargon that I have no idea what it means being thrown around. If anyone has help for me I would greatly appreciate it. I don't want to go through the refurbished phone nightmare (last time I went through 3 phones before I got one that worked). I would be eternally grateful to anyone who has some help for me especially if I could understand it :silly:
Thanks in advance to anyone who can help!
Click to expand...
Click to collapse
You can try option 1 follow these instructions
Getting back to .211:
This is a fairly simple process, but not as simple as getting back to .211 from .214.
If you are new to this, please fully read all the directions before starting this process. Remember, check how much battery you have.
1) Download Matt's Droid Razr Utility 1.81 from the link above.
2) Extract the files from the .zip (Creates DroidRazrUtility1.81 folder)
3) Go into the DroidRazrUtility folder and start the DroidRazrUtility batch file
4) At the Batman logo, press any key to continue.
5) At the next menu, select option "1" (Fastboot Restore 6.16.211 (ICS 4.0.4 Official OTA Software)) by typing 1 and pressing enter.
** DO NOT PRESS ANYTHING AT THE NEXT SCREEN UNTIL STEP 10**
6) Attach your phone to your PC with a USB cable.
7) Power down your phone
8) While phone is off, hold down both volume keys (up+down) and the power key.
9) Use the Volume Down key to select "AP Fastboot" and then use the Volume Up key to select it.
10) On the DroidRazrUtility, press any key to continue.
11) Keep an eye on your phone, it will turn off and on again.
12) Follow the on screen instructions and press any key why your phone's display turns on.
13) Repeat Steps 11-12 one more time
** .211 install should take around 5-10 minutes **
14) When the screen asks if you want to wipe data, hit any key to continue OR exit the program to KEEP DATA.
15) Tap the power key to bring you out of AP Fastboot, then it should power down.
16) Turn on your phone to see a screen of an Android with his chest open. Wait.
dave5777 said:
Here's a Dropbox link to the 1.81 Utility You can try option 1 follow these instructions
Getting back to .211:
This is a fairly simple process, but not as simple as getting back to .211 from .214.
If you are new to this, please fully read all the directions before starting this process. Remember, check how much battery you have.
1) Download Matt's Droid Razr Utility 1.81 from the link above.
2) Extract the files from the .zip (Creates DroidRazrUtility1.81 folder)
3) Go into the DroidRazrUtility folder and start the DroidRazrUtility batch file
4) At the Batman logo, press any key to continue.
5) At the next menu, select option "1" (Fastboot Restore 6.16.211 (ICS 4.0.4 Official OTA Software)) by typing 1 and pressing enter.
** DO NOT PRESS ANYTHING AT THE NEXT SCREEN UNTIL STEP 10**
6) Attach your phone to your PC with a USB cable.
7) Power down your phone
8) While phone is off, hold down both volume keys (up+down) and the power key.
9) Use the Volume Down key to select "AP Fastboot" and then use the Volume Up key to select it.
10) On the DroidRazrUtility, press any key to continue.
11) Keep an eye on your phone, it will turn off and on again.
12) Follow the on screen instructions and press any key why your phone's display turns on.
13) Repeat Steps 11-12 one more time
** .211 install should take around 5-10 minutes **
14) When the screen asks if you want to wipe data, hit any key to continue OR exit the program to KEEP DATA.
15) Tap the power key to bring you out of AP Fastboot, then it should power down.
16) Turn on your phone to see a screen of an Android with his chest open. Wait.
Click to expand...
Click to collapse
Thanks, very clear directions, but I've already tried that....twice and I'm stuck at the DROID splash screen. I let it sit there all night hoping and praying it was slow and eventually boot up, but that is wishful thinking.
I'm going to find out if I can send it in for warranty repair now. In the past they've only been willing to replace and not repair...and always with a crappy refurb.
Wish me luck!
snobunny said:
Thanks, very clear directions, but I've already tried that....twice and I'm stuck at the DROID splash screen. I let it sit there all night hoping and praying it was slow and eventually boot up, but that is wishful thinking.
I'm going to find out if I can send it in for warranty repair now. In the past they've only been willing to replace and not repair...and always with a crappy refurb.
Wish me luck!
Click to expand...
Click to collapse
Well thanks a whole bunch Motorola for your lovely use of the ridiculous "water damage indicator" While my phone has never seen water, my guess is "excessive humidity" which I'm sure it encountered while I was on my honey moon in Mexico tripped the indicator. So even though my phone worked perfectly fine until it decided to update and I can't see how the failure to boot could even be conceivably be related to their supposed water damage, they sent the phone back to me without even attempting to fix it (two weeks to send it back unrepaired and warranty voided) stating that the problem was in fact the water damage........AAGGGGGGGGG F#$%^%$%#$#$$^^^&&%&$%$^#$%#@!!&*(&*(%^$
They didn't even bother to call me and say "hey, you have water damage, so your warranty is voided. But it says here that it quit working after you updated your OS, so maybe we can fix it anyway because that probably has nothing to do with the so called water damage" But that would actually require them to know why I sent my phone in the first place. Something you would think that they might have on file, but NOOOOO. So now I can try to warranty through Verizon, which if I try I will most likely get a too bad now give us $600 for your phone that wasn't under warranty. Or I beg Motorola to wipe it and reinstall the OS, but I'm sure they will tell me that is something that isn't possible. Or I "lose" my phone and pay the deductible on insurance. F)*&%$#@$^&*))*&$$#^*(*.
Thanks Motorola for being *&^$heads. :crying:
snobunny said:
Well thanks a whole bunch Motorola for your lovely use of the ridiculous "water damage indicator" While my phone has never seen water, my guess is "excessive humidity" which I'm sure it encountered while I was on my honey moon in Mexico tripped the indicator. So even though my phone worked perfectly fine until it decided to update and I can't see how the failure to boot could even be conceivably be related to their supposed water damage, they sent the phone back to me without even attempting to fix it (two weeks to send it back unrepaired and warranty voided) stating that the problem was in fact the water damage........AAGGGGGGGGG F#$%^%$%#$#$$^^^&&%&$%$^#$%#@!!&*(&*(%^$
They didn't even bother to call me and say "hey, you have water damage, so your warranty is voided. But it says here that it quit working after you updated your OS, so maybe we can fix it anyway because that probably has nothing to do with the so called water damage" But that would actually require them to know why I sent my phone in the first place. Something you would think that they might have on file, but NOOOOO. So now I can try to warranty through Verizon, which if I try I will most likely get a too bad now give us $600 for your phone that wasn't under warranty. Or I beg Motorola to wipe it and reinstall the OS, but I'm sure they will tell me that is something that isn't possible. Or I "lose" my phone and pay the deductible on insurance. F)*&%$#@$^&*))*&$$#^*(*.
Thanks Motorola for being *&^$heads. :crying:
Click to expand...
Click to collapse
I know it sucks, but to be honest, talk to any phone manufacturer and they would do the same thing (well, maybe they would email/call you to let you know, but you get what I'm saying).
Is there any reason why you can't simply Root and install a custom ROM or even try doing some sort of Fastboot stock restore? It sounds to me like you aren't completely bricked and that it's likely not the hardware if you are certain there is no water damage.
EDIT: Here's what I am talking about using RSD Lite and Fasbooting back to stock: http://forum.xda-developers.com/showthread.php?p=23453478
WorldOfJohnboy said:
I know it sucks, but to be honest, talk to any phone manufacturer and they would do the same thing (well, maybe they would email/call you to let you know, but you get what I'm saying).
Is there any reason why you can't simply Root and install a custom ROM or even try doing some sort of Fastboot stock restore? It sounds to me like you aren't completely bricked and that it's likely not the hardware if you are certain there is no water damage.
EDIT: Here's what I am talking about using RSD Lite and Fasbooting back to stock: http://forum.xda-developers.com/showthread.php?p=23453478
Click to expand...
Click to collapse
Thanks, I haven't tried RSD yet. What I think that I'm running into, and I can't be sure because I have very little knowledge about the boot files, but I think that there is a something wrong in those files and I'm not sure that the files contained when flashing back to stock are what it needs for that deficiency.
Deductive reasoning says that water damage has absolutely nothing to do with why it is actually failing to boot since the phone was working just fine before the OTA update.
It really comes down to is all phone manufacturers are trying to decrease the bottom line and cover their own butts. Interestingly someone brought a lawsuit against apple for this very issue and apple has since relaxed it's warranty in regards to water damage, for example if a piece of hardware fails that has nothing to do with water damage they will fix it under warranty....I hate to think this way, but maybe I should switch teams
Well, what I have found out today is that Motorola's customer service and warranty center is worse than their ability to program an OTA update that will load correctly on my phone.....
I call them on Wed to find out if they will/can wipe the phone and reload everything. Guy tells me that he will have someone call me back in 24 hours. They don't call, so I called them....they are closed. Yay. Call them today..."we see you have a case started, let me transfer you to a rep..."......ring...ring...."welcome to the viva-la-mailbox system, please enter the mailbox number of the person you would like to talk to..." WHAT THE $%^&??????......0..."invalid response"....000000000000000000000....."invalid response".....::::....hang up try again. Same thing. Call with hubby's phone. Enter my phone number....."we see you have a case started, let me transfer you two a rep..."......ring...ring...."welcome to the viva-la-mailbox system, please enter the mailbox number of the person you would like to talk to..." :::::fuming:::::
Finally beat the system and get to talk to a real human being....at least I think so.... has no idea why I'm calling even though she has the notes right in front of her....ok....transfers me to the "Claim Escalation Dept." I ask if there is a number I can call someone directly so I don't have to go through massive automated phone system glitch irritation again. Nope, this is the only number. Can I get a mailbox? Nope. Name? Nope. $%^&.
They tell me I have damage to my phone. I ask what kind of damage, they say water damage. I tell them that my receipt says the "damage" was the water damage indicator. Nope, they are saying damage to the mother-board....
Side bar- Last time I had the motherboard go on a computer I couldn't get it to boot past the blue screen of death. How is it that the motherboard is damaged but the phone worked FLAWLESSLY until I did the OTA update.
Now they have pictures...pictures they sent to me via email on 8/22....***goes to check email and all spam folders**** Nothing. He says he will resend it to me. I've been stalking my email for the last two hours for the email that he swears he was going to send as soon as he finished the notes and I have yet to see it. I will be finding a torque bit small enough to open this pile of crap up tonight and looking for this magical damage.
Ask him if it is even possible for them to wipe the phone completely and reload the entire system fresh. He tells me that the techs can only do the same that I can from my phone, do a master reset. So the techs are glorified brick and mortar sales guys that get a screw driver too? Seems unfair to them.
I would LOVE for someone who really knows the ins and outs of the hardware and programming of these phones to explain it to me in excruciating detail. Is there a way that a damaged mother board could brick a phone only when an update is installed? Like a time bomb or something.....brick bomb.
So even if the supposedly damaged mother board has nothing to do with Motorola and the Google consortium bricking my phone, there is nothing they can do for my poor dead phone. Fine. F-off.
Call Verizon, they are sending me a new phone, made sure that insurance would cover it even if they decide the warranty is void. Sheniqa, my new sista, says that it doesn't sound like a hardware issue (see, even the lady who deals with people calling with busted phones everyday sees my point). Of course I played dumb, but I'm sure they will void my warranty.
Sooooooo.......I know I'm really just talking to myself at this point and ranting, but can anyone shed light on how damage to a motherboard would cause a phone to brick during an OTA update? I'm not even being facetious, I have half a mind to sue them over this phone and pain and suffering.... Does anyone want to explain the nuts and bolts of how Droid systems boot up? and last who wants to hold my hand through this RSD thing and see if I can make one last attempt to bring it back from the dead.
I really think that I will give up the ability to customize and all the cool features of DROID for *gag* an iPhone next time.....:crying:
Forget the iphone. Go for the SGS II or III as samsung made there phones to bring back from the dead.
I am sure you can get this phone up and running again if you are willing to spend lots of time researching all needed info on razr not that you havent but if it doesnt work then you havent tried every thing as i have tried the endless boot a few times with razr my self.
Sent from my XT910 using xda premium
Well I decided to go with the warranty replacement route and I'm waiting for the next denial...
I thought I should share my treatment by Motorola. As I said, thy told me the phone has water damage. I still have yet to get a pic and I discovered that the indicator strips are in their original condition, which is white with red x's. I would love to see their picture now. Additionally, I discovered another customer receivedthe same treatment, and after much hassle did get her phone replaced. I'm hoping that Verizon will prevent this from happening, but I may have a battle ahead.
Interestingly the customer with the similar issue was eventually sent a picture of the back of "her" phone with a completely red indicator, but no identifying marks on the battery or elsewhere. Motorola is intentionally defrauding its customers. In fact even with its implicit warranty, there is an implied warranty in their advertising. I will be trudging along again with the old crap phone for a few days until I can get another phone. Hopefully Motorola won't give me any hassle as I am going through Verizon, however if they hassle me it will get ugly. Just for giggles I would love to do some testing on these indicators as well.
Alright so lets start with the basics. This phone has been rooted (cf auto root) and still contains factory recovery. All these issues popped up at the exact same time, Saturday morning.
1.) The volume control (not just button, but also in the software side to load it up) will lag for about 30 seconds and nothing is responsive except for the power button. If I hit the power button I will be in a loop for about 2 minutes of the screen staying black with the buttons lighting up. But the button works perfect in recovery.
2.) The camera has server connection issues or pops up with the camera failed issue. Once when i was exiting the camera during one of its laggy moment to try and load the image portion (the software buttons would load sometimes but the "view finder" wont) of the camera and the camera actually popped up for a second or two as I hit the home button to exit it and has only done this once. For this I tried clearing cache and data which did not fix it.
3.) Most programs (stock apps or 3rd party) randomly crash including system.
I also tried loading in safe mode before the reset which just told me it was not a 3rd party based issue.
I have already performed a factory reset and wiped cache but has not fixed this. Is the hardware actually messed up or is there some random chance that the software is just so messed up that even the reset will not fix it? Cat logs needed?
I left the S3 for power button failure and don't want another hardware issue (had it for 2 years before the button failed).
TIA
***New issue***
4.) Now lockscreen is hardly letting me load into the phone.
I think I'm just going to go to the store and throw this phone at someone.
Go into a store and get it replaced. Hope that they don't check knox.
You tried flashing stock via Odin and see what happens ?
Sent from my SM-G900T using Tapatalk
mahanddeem said:
You tried flashing stock via Odin and see what happens ?
Sent from my SM-G900T using Tapatalk
Click to expand...
Click to collapse
I wouldn't bother. If it's within 14 days, you have a right to a working phone.
aooga said:
I wouldn't bother. If it's within 14 days, you have a right to a working phone.
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I would bother if it's just a matter of stock odin flash then everything comes back to normal, you can never know if next device would be defective or not, will you replace AGAIN ?
mahanddeem said:
I would bother if it's just a matter of stock odin flash then everything comes back to normal, you can never know if next device would be defective or not, will you replace AGAIN ?
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Click to collapse
Yeah I would. If I pay $700 for a phone it better work properly or I'm going to keep exchanging it.
Sent from my SM-G900T using Tapatalk
Went to the store with it rooted and had to go home to unroot it, after that the paperwork was started. They are overnighting a phone out to arrive Tuesday. The problems just keep popping up too, can no longer send message or make phone calls. I had the phone for 26 days so I was still in the grace period for buying the warranty, which I now did and the cost of replacement is only $5. I think I was unable to buy a warranty on day one due to some bs with plan changes (I was on an ancient plan with unlimited data and zero throttling for cheap back from when the Vibrant came out). My brother who also got an S5 a week later on the same plan was unable to buy a warranty as well for the same reason.
The only thing I did not do was odin a stock rom but with the cheap cost I figured it was worth it to just get a new phone. This phone has come into contact with many chemicals (had a pocket full of powdered sanitizer that broke open all over me) and plenty of barley dust so I figured why not just exchange.
mahanddeem said:
I would bother if it's just a matter of stock odin flash then everything comes back to normal, you can never know if next device would be defective or not, will you replace AGAIN ?
Click to expand...
Click to collapse
Just a risk have to be willing to take I guess.
DeadDoc said:
Went to the store with it rooted and had to go home to unroot it, after that the paperwork was started. They are overnighting a phone out to arrive Tuesday. The problems just keep popping up too, can no longer send message or make phone calls. I had the phone for 26 days so I was still in the grace period for buying the warranty, which I now did and the cost of replacement is only $5. I think I was unable to buy a warranty on day one due to some bs with plan changes (I was on an ancient plan with unlimited data and zero throttling for cheap back from when the Vibrant came out). My brother who also got an S5 a week later on the same plan was unable to buy a warranty as well for the same reason.
The only thing I did not do was odin a stock rom but with the cheap cost I figured it was worth it to just get a new phone. This phone has come into contact with many chemicals (had a pocket full of powdered sanitizer that broke open all over me) and plenty of barley dust so I figured why not just exchange.
Just a risk have to be willing to take I guess.
Click to expand...
Click to collapse
Yeah, see the chemical thing would have been good to mention in the OP.
aooga said:
Yeah, see the chemical thing would have been good to mention in the OP.
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Click to collapse
Was mostly just powdered sanitizer and none got inside the case. And at the same time, my Vibrant and S3 were both in the same work environment. I wonder if the phone can handle falling in beer....
Ok so, I'm bumped and this morning my screen cracked, and became unresponsive to touch, but was acting as if I was making selections. (as in Pandora started playing on its own because I had the widget on my homescreen and I couldn't get it to stop without a battery pull). I have insurance on the phone so I can get a replacement, but its on backorder.
Now before I send it in for a replacement, I'm wondering if anyone has any ideas as to how to remove the bumped TWRP, and go back to stock recovery, without a touchscreen lol. I can't even unlock my phone on my own...sometimes it will do it itself, but that's only if I'm lucky :/ I think right now as it is, I'm stuck. But I'd really like to send it back without it being bumped, in case of voided warranty purposes and me not getting a phone, or even worse, them finding the method to achieve the bumped unlock, and then them end up patching it!!
What do you guys think? Any ideas or feedback would be greatly appreciated! Thank you!
You're going to have to try and do this blind, but how about tot city to reflash everything to stock?
Here's a link: http://forum.xda-developers.com/verizon-lg-g3/development/tot-vs985-10b-share-t2832488
There are instructions on how to go into download mode on the flash tool by using your volume & power key. The flash tool will probably tell you when/if you have a connection. Just make sure you have the lg drivers installed and you should be able to flash the tot file and get your phone back to stock. Good luck
startswithPendswithOOH said:
You're going to have to try and do this blind, but how about tot city to reflash everything to stock?
Here's a link: http://forum.xda-developers.com/verizon-lg-g3/development/tot-vs985-10b-share-t2832488
There are instructions on how to go into download mode on the flash tool by using your volume & power key. The flash tool will probably tell you when/if you have a connection. Just make sure you have the lg drivers installed and you should be able to flash the tot file and get your phone back to stock. Good luck
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Click to collapse
Thank you so much for that suggestion! I'll be sure to give that a shot in a bit and see how it goes! No screen selections will have to be made in the process, other than signing in once its up and running, correct?
Yes. It should just flash once you get it connected and hit a button on the flash tool.
Take a look at this link as well just in case the other link doesn't help. It has good visuals to help you out some more:
http://www.androidrootz.com/2014/07/how-to-unroot-lg-g3-all-variants.html
FYI- at step 2, hold your vol up button for @ 5 sec and then plug in your USB - it should vibrate when it connects... I believe. Doing it blind sucks but I'm sure you'll get it.
startswithPendswithOOH said:
Yes. It should just flash once you get it connected and hit a button on the flash tool.
Take a look at this link as well just in case the other link doesn't help. It has good visuals to help you out some more:
http://www.androidrootz.com/2014/07/how-to-unroot-lg-g3-all-variants.html
FYI- at step 2, hold your vol up button for @ 5 sec and then plug in your USB - it should vibrate when it connects... I believe. Doing it blind sucks but I'm sure you'll get it.
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Click to collapse
Man thanks again for that suggestion!!! I knew about it but figured since I had an unresponsive screen, that I wouldn't be able to complete the process and because I've never had to reset this particular phone before, I just wasn't 100% sure it would work. Thankfully to your suggestion it did and is now sitting on the starting screen. Just what I needed.:good::good::highfive::victory:
nlysurferdude03 said:
Ok so, I'm bumped and this morning my screen cracked, and became unresponsive to touch, but was acting as if I was making selections. (as in Pandora started playing on its own because I had the widget on my homescreen and I couldn't get it to stop without a battery pull). I have insurance on the phone so I can get a replacement, but its on backorder.
Now before I send it in for a replacement, I'm wondering if anyone has any ideas as to how to remove the bumped TWRP, and go back to stock recovery, without a touchscreen lol. I can't even unlock my phone on my own...sometimes it will do it itself, but that's only if I'm lucky :/ I think right now as it is, I'm stuck. But I'd really like to send it back without it being bumped, in case of voided warranty purposes and me not getting a phone, or even worse, them finding the method to achieve the bumped unlock, and then them end up patching it!!
What do you guys think? Any ideas or feedback would be greatly appreciated! Thank you!
Click to expand...
Click to collapse
If you have insurance then your G3 being bump'd should not make a bit of difference. I have returned several unlocked and rooted phones to Asurion with no problem. You're paying for insurance mainly for physical damage. Your screen is obviously cracked and damaged due to that so there should be no worries. Also, if your insurance provider wanted to try and figure out how the Bump method works they could easily get their own G3 and Bump it. Having your Bump'd phone is not going to give them any more of an inside look into Bump than if they got their own device and did what everyone else has done.
acparker18 said:
If you have insurance then your G3 being bump'd should not make a bit of difference. I have returned several unlocked and rooted phones to Asurion with no problem. You're paying for insurance mainly for physical damage. Your screen is obviously cracked and damaged due to that so there should be no worries. Also, if your insurance provider wanted to try and figure out how the Bump method works they could easily get their own G3 and Bump it. Having your Bump'd phone is not going to give them any more of an inside look into Bump than if they got their own device and did what everyone else has done.
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Click to collapse
Ahhh thank you for that bit of info that would have been great to know earlier (for my own sanity's sake lol) but at the very least, I have wiped all my data clean which I would have preferred to do anyways before sending it back
I've returned 3 Samsung captivate phones to att that still had Cyanogenmod or MIUI on them, same with the 7 or 8 Samsung Galaxy S 3 phones I brought back on my insurance plan with Best Buy Mobile. They request it be stock, but if the screens broke they can't check it until the screen is fixed, at which point they will just flash it anyway.
Sent from my VS985 4G using XDA Free mobile app
Doesn't the insurance cover it, if it's lost or stolen? Sounds to me like you lost it.
It's good to know that they accept devices with 3rd party/modified software. I was never sure if the insurance companies did or not. If you send it to a factory service center they'll tell you your warranty is void for sure. Its all about finding a way to charge you $.
But I do think it's wise to wipe your device if you can. I used to do phone repairs for a large anonymous Korean company and I've seen a lot of amateur porn, credit card info, social security #'s and other personal info that really shouldn't be out there. People forget what is on their phones a lot of the time. Definitely take the time to wipe your device before you send it somewhere. Its ok to be a little paranoid sometimes