Phone is not activated after porting number to Verizon? - Thunderbolt Q&A, Help & Troubleshooting

I didn't port my AT&T number when bought the phone. Long story short...once you check the port status at http://www.verizonwireless.com/LNP and it says "Congratulations...Press *228 Send, option 1", this option doesn't work.
What you need to turn off the phone. Wait for 2 min and turn it back on. Then press #832. It should say your number has been bridged successfully. You're good to go.
Made 3 different calls to support to get it resolved.

Related

Why does it always say "Conditional call forwarding active" when I make any call?

Why does it always say "Conditional call forwarding active" when I make any call?
Hi there, basically I bought a new and sealed T-Mobile branded Samsung Galaxy SII phone from eBay and am using my 3 mobile sim in it.... I assume it wasn't originally locked when I bought it, as I went through the root and unlock method (ChainFire app), and the code was 00000000, and never at any point asked me to enter that code into the system, so hey, my 3 sim seems to work in it.... apart from the fact that for every call I make the message "Conditional call forwarding active" always crops up with a beep to go with it, then after a couple of seconds the call is made. It isn't a major problem as such I don't think, but hell it definitely isn't normal and is quite annoying after spending £400 on this otherwise amazing phone.
I have tried to fiddle with the settings but for some reason I cannot disable any of the call forwarding settings, some sort of error message crops up. I have phoned up the 3 network who I am with three times today and they asked me to enter a few # codes to sort the problem out, but I had no luck, and then they had me factory reset the phone using the option in the settings. I did that, and I still have this problem. I also get the message "Connection problem or invalid MMI" when entering most # codes, this seems to have happened after rooting, though I am not 100% sure if that is the case.
My phone is the Samsung Galaxy S II I900, just to confirm that.
I look forward to hearing from you guys
I am on Three and I get the same message although my S2 was purchased from O2 then rooted. I have not seen any other reports about this but the message has not bothered me.
I have the same message. Ave tried several hings without success, however since it really does nothing, I am starting to get use to it. But if someone knows how to solve it please let us know
voice mail
Hi guys i have this to but it only started when i activated my voicemail so i think its down to the voicemail
e.g if your on the phone and someone else calls they are placed forward to your voice mail ???
hope this helps
Hey there guys, thanks for the replies so far, glad to hear others are experiencing this annoying problem. I seem to have had this since rooting it, originally T-Mobile though I am 99% it was never "locked" to the network for some reason as I mentioned as I have never had to enter the 00000000 code, which the free ChainFire sim app gave me (seems like it means it is unlocked already???). The guys on the 3 helpline were giving me loads of codes which weren't of any help, and telling me about what options I could fiddle around with, but I had tried all of these to no avail.
Are people also getting the MMI message I mentioned in my original post, whenever they enter # codes in the dialer? It seems to me that both of these problems started at the same time (this error message and the forwarding issue - I am sure they are linked). It means, for example, I probably won't be able to set up a speed dial because of it, nor will I be able to use the "secret codes" as mentioned in the dedicated thread of the same name on this site.
Why is it a problem for some and not for the majority of people, we must have something in common which we have done with our phones which has caused this?
I really hope someone can sort this annoying problem out.
It's normal. "Call Forwarding Active" is displayed when all calls are forwarded. "Conditional Call Forwarding Active" shows when forward when busy, forward when unanswered, or forward when unreachable is selected. To make the message go away you'd have to disable the three forwarding options in their settings. The pre-populated number is always your carrier voicemail (read from the SIM) or Google Voice.
BarryH_GEG said:
It's normal. "Call Forwarding Active" is displayed when all calls are forwarded. "Conditional Call Forwarding Active" shows when forward when busy, forward when unanswered, or forward when unreachable is selected. To make the message go away you'd have to disable the three forwarding options in their settings. The pre-populated number is always your carrier voicemail (read from the SIM) or Google Voice.
Click to expand...
Click to collapse
Cheers for the reply Barry, yeah I expect it is normal but the thing is I cannot change these settings, my phone won't let me as an error comes up. I know it's not a major problem, just a bit annoying I can't get it to go away. I can't disable those three things, I tried a few times already.
Plus, I constantly get the MMI error message, which I mentioned before, seems a bit of a coincidence how these problems started the same time. I can't enter the majority of "#" codes into the dialer, it always says "USSD Running" or something along those lines and then produces the message like 2 seconds later.
Any ideas? Thanks so far for the advice
I have this problem but unlike all others I cannot make any calls on account of it. When I try to disable call forwarding I get an error msg saying it's not supported by the operator.
There HAS to be a way to fix this. I cannot make any calls or use 3G.
Try this
menu-call-additional setting-select network default...
It work with my sgs2.
On the Galaxy S2 if you go to: settings-call-call settings-call forwarding-voice call forwarding -- You will most likely see that for unanswered or unreachable calls it's not disabled because it forwards it to your voicemail, that's why it says conditional call forwarding is active. If you disable all options you won't get the message but then unanswered calls won't go to voicemail.Hope that helps.
Satish
dynamicbot said:
Hi there, basically I bought a new and sealed T-Mobile branded Samsung Galaxy SII phone from eBay and am using my 3 mobile sim in it.... I assume it wasn't originally locked when I bought it, as I went through the root and unlock method (ChainFire app), and the code was 00000000, and never at any point asked me to enter that code into the system, so hey, my 3 sim seems to work in it.... apart from the fact that for every call I make the message "Conditional call forwarding active" always crops up with a beep to go with it, then after a couple of seconds the call is made. It isn't a major problem as such I don't think, but hell it definitely isn't normal and is quite annoying after spending £400 on this otherwise amazing phone.
I have tried to fiddle with the settings but for some reason I cannot disable any of the call forwarding settings, some sort of error message crops up. I have phoned up the 3 network who I am with three times today and they asked me to enter a few # codes to sort the problem out, but I had no luck, and then they had me factory reset the phone using the option in the settings. I did that, and I still have this problem. I also get the message "Connection problem or invalid MMI" when entering most # codes, this seems to have happened after rooting, though I am not 100% sure if that is the case.
My phone is the Samsung Galaxy S II I900, just to confirm that.
I look forward to hearing from you guys
Click to expand...
Click to collapse
Its just simple, Just take out ur sim card put it will some other mobile and cancle all diverts....and then put it back to ur mobile again and then check out wat happned....
Thanks
---------- Post added at 01:41 PM ---------- Previous post was at 01:36 PM ----------
dynamicbot said:
Hi there, basically I bought a new and sealed T-Mobile branded Samsung Galaxy SII phone from eBay and am using my 3 mobile sim in it.... I assume it wasn't originally locked when I bought it, as I went through the root and unlock method (ChainFire app), and the code was 00000000, and never at any point asked me to enter that code into the system, so hey, my 3 sim seems to work in it.... apart from the fact that for every call I make the message "Conditional call forwarding active" always crops up with a beep to go with it, then after a couple of seconds the call is made. It isn't a major problem as such I don't think, but hell it definitely isn't normal and is quite annoying after spending £400 on this otherwise amazing phone.
I have tried to fiddle with the settings but for some reason I cannot disable any of the call forwarding settings, some sort of error message crops up. I have phoned up the 3 network who I am with three times today and they asked me to enter a few # codes to sort the problem out, but I had no luck, and then they had me factory reset the phone using the option in the settings. I did that, and I still have this problem. I also get the message "Connection problem or invalid MMI" when entering most # codes, this seems to have happened after rooting, though I am not 100% sure if that is the case.
My phone is the Samsung Galaxy S II I900, just to confirm that.
I look forward to hearing from you guys
Click to expand...
Click to collapse
Just simple take out your sim card and put in some other mobile and cancel all divert and then put it back to ur mobile and check out wat happened ....
s_rajkotia said:
Its just simple, Just take out ur sim card put it will some other mobile and cancle all diverts....and then put it back to ur mobile again and then check out wat happned....
Click to expand...
Click to collapse
you realise thats almost a year old? Check the dates on threads before you post
ADMIN EDIT: True, but it is a current issue for some people so it's still valid to answer the question.
Doesn't work
My phone drops every call, even with SIM cards from different countries and in all conditions. Thinking this call forwarding might have something to do with it, I tried to deactivate it, first through the settings -- no luck -- than by reformatting the phone. Nothing, cannot get rid of it because it says it is set by the 2 different phone companies I use.
I don't mind the message but when I call someone, I can hear that the call is being sent somewhere, there is a 1st ring, then it rings the other phone. Does this have to do with call forwarding? Can it be interrupting the phone signal and causing the call to drop ?
I have also removed both the Turkcell and Telefonica SIM cards, put them into another unlocked phone and tried to cancel but as soon as I put them back, the message returns and my calls drop.
Im also getting this error when I updated to 4.1.2 and used galaxy s2 sim unlock
Has nothing to do with call forwarding !!!
The Message worked on all AT&T cell phones, since i can remember,. i been using go phones since 06..... and they all had this message when right after the number was just dialed, right after pushing the green phone icon button to dial it , right after entering the number to be dialed on the keypad.
I have found this message on LG Cell Phone 500 CU series... and all my other phones as well...
IT is NOT a CALL FORWARDING ISSUE>.. because i had worked on that for awhile myself...
IT is a Carrier Issue I believe.
and it doesnt happen ever single time , just on certain days . not sure, why... but perhaps, call your carrier and ask them what type of phone they have your phone listed as.
Then tell them the model and make u have. that might change things... Cell phone carriers know how to mess with your phone and break it too...
so if ur having issues with messaging, call forwarding, it just may be the settings the carrier has you listed or down for.
blah.
anyways. yes it is annoying, i just got a new phone, samsung galaxy express. it is starting to happen too on this one. but had it for a few days and it never showed up till about 2 days later.
I thing it is perfectly normal for your device to display this message, I'm central america and mine also says the same thing anytime i make a call "Conditional Call Forwarding Active. However since I have a prepaid or pay as you go plan with my carrier and whenever I have no more credits to make calls i get the message "Calling Barring Enabled". I guess it has something to do with your carriers settings, it doesn't bother me at all though since I'm already used to it so hope that helps.
Enabling call forwarding for real and then disabling it seems to work
I got the same error also on every version of the stock rom (it used to appear occasionally, though) on my Samsung Galaxy S2 (i9100, without g), in that case going into forwarding settings was enough, because the mobile used to read the current configuration from the network and recognized that there was no forwarding active!
I moved to Cyanogen Mod 10.1.3 / Stable and going into forwarding settings was useless... He was updating with the data from the newtwork, all the forwarding options were disabled but the notification message was still there...
I decided to enable it for real by putting a friend number from the same carrier and then disabling it immediately after, and it solved my problem! Hope it helps!
PS: I'm not sure that enabling the call forwarding is free of charge, just double check with your carrier first!
dynamicbot said:
Hi there, basically I bought a new and sealed T-Mobile branded Samsung Galaxy SII phone from eBay and am using my 3 mobile sim in it.... I assume it wasn't originally locked when I bought it, as I went through the root and unlock method (ChainFire app), and the code was 00000000, and never at any point asked me to enter that code into the system, so hey, my 3 sim seems to work in it.... apart from the fact that for every call I make the message "Conditional call forwarding active" always crops up with a beep to go with it, then after a couple of seconds the call is made. It isn't a major problem as such I don't think, but hell it definitely isn't normal and is quite annoying after spending £400 on this otherwise amazing phone.
I have tried to fiddle with the settings but for some reason I cannot disable any of the call forwarding settings, some sort of error message crops up. I have phoned up the 3 network who I am with three times today and they asked me to enter a few # codes to sort the problem out, but I had no luck, and then they had me factory reset the phone using the option in the settings. I did that, and I still have this problem. I also get the message "Connection problem or invalid MMI" when entering most # codes, this seems to have happened after rooting, though I am not 100% sure if that is the case.
My phone is the Samsung Galaxy S II I900, just to confirm that.
I look forward to hearing from you guys
Click to expand...
Click to collapse
I had the problem. Just solved it. select any one sim. Select settings-call settings-call forwarding-make sure all the options listed therein are disabled. Do this selecting all your sims one by one. The problem will have solved.
anilcsimon said:
I had the problem. Just solved it. select any one sim. Select settings-call settings-call forwarding-make sure all the options listed therein are disabled. Do this selecting all your sims one by one. The problem will have solved.
Click to expand...
Click to collapse
I can't disable the last option (please check the pics)
Sent from my Micromax Canvas 4 A210
Hello,
I also got the similar problem I can't call anyone since 2 days whenever i try to call someone the call drops out and shows the pop up message "Conditional Call Forwarding Active".
I tried to disable call forwarding in call settings but i cant disable the fourth option " Forward Call When Unreachable "
When i try to disable it another pop up message shows up " Unable to deactivate call diverting when phone is Unreachable. Unsupported by operator. "
Please help it is really annoying i can't call anyone.
I use Samsung Galaxy Note 3 Neo

[Q] Problem Changing Number On Virgin Mobile Rooted aospCMod

Hi. I sent my rooted custom aospCMod Optimus V to my cousin as he wanted to take over my account. He says he's having problems changing the phone number to his area code. Will the phone have to be put back to stock just to change the number? Cheers. Ed
stock, or stock-based, like harmonia.
have him make a nandroid backup before flashing the froyo-based rom.
after froyo is installed, the ## menus in the dialer will work to activate, and so will the activate.apk
once the phone is activated and working with the new number, restore the nandroid if he wants to keep using aospCmod.
that rom is a little old... but it did work pretty well for me back before blarf came up with the IHO cm7 variant.
Thanks. Will have him do that and post how it goes. I also forgot to mention I changed the PRL. Will that be a problem too.? Thanks. Ed
the prl should be fine. good luck, should be relatively painless.
Got everything back to stock and now says "service is not available". Any suggestions? Thanks.
Still working on this. I am trying to make sure he doesn't have to mail this back to me. Tried reflashing stock ROM but the same "service not available". Shouldn't it launch a menu? The phone was working fine when he got it. This just started when he tried to change the number.
Should he unroot it?
Should he try Harmonia? Thanks.
Did he change the number before going back to stock? If he did they may have cancelled the service. That's the only way to get a new number as far as I know.
Sent from my LG-VM670 using Tapatalk
unrooting or Harmonia won't help.
it's possible data service is down in his area, it won't provision without a data connection. wifi probably won't work for that. vm is well known for data problems.
if his phone is programmed right with the new number, and vm set up his account on the phone, then his voice and sms service should work regardless of the data being available.
making a call to someone is a good test. *vm isn't, that works whether activated or not.
if voice is working, the phone is programmed, but it'll have to stay on stock ROM until it gets a data connection to provision 3g (it'll only show 1x at best until activate is run successfully.)
It is fixed.
He had it all back to stock and still nothing. Get getting "service unavailable" when trying to activate. Virgin actually helped him out. Here is what they sent and it got him up and running,,,,
Thanks for contacting Virgin Mobile Customer Care.
First of all, we apologize for any inconvenience caused. Your phone might be needing to be reset and reprogrammed with your MDN and MSID manually as follows:
First Step: Manual Reset
1) Turn on your phone.
2) Press the Phone icon on the Home screen
3) Dial #-#-8-4-7-4-4-6-#
4) You are now in the Service Program menu. Tap Edit.
5) The MDN field will appear
6) Enter 10 "1" (1111111111). Tap OK
7) The MSID field will appear
8) Tap the field next to "Enter MSID"
9) Enter 10 "1" (1111111111). Tap OK.
10) Tap Done. The phone will turn off and turn back on by itself.
Second Step: Manual Programming
1) Turn on your phone.
2) Press the Phone icon on the Home screen
3) Dial #-#-8-4-7-4-4-6-#
4) You are now in the Service Program menu. Tap Edit.
5) The MDN field will appear
6) Enter your 10-digit phone number 6xxxxxxxxx. Tap OK
7) The MSID field will appear
8) Tap the field next to "Enter MSID"
9) Enter your 10-digit MSID 7xxxxxxxxx. Tap OK.
10) Tap Done. The phone will turn off and turn back on by itself.
Thanks for your help.
Ed
Nice!
Sent from my LG-VM670-CM7-BobZhome-Minimal Magic Full Morph.
excellent.
that's why it had to be on a stock or stock-based froyo rom like harmonia.
the gingerbread roms don't have the ## menus in the dialer, so no way to manually change the numbers. when you call vm to activate, they always have you enter the ##virgin# in the dialer and change those two settings and reboot.
glad it worked out!

Can't make or receive calls

Having a really weird problem.
Every time I try to make a call, the call timer starts and gets to 5 seconds before saying call ended and I get a "beep" from the phone. No dial tone or anything. Then if I call my phone number it tells me that the call can't be completed.
I have pulled the battery and sim card. I even thought it might be related to the boot looping issue. So I was going to try and see what mode the phone was in. But I can't get the *#*#4636#*#* number to work. I dial it and nothing happens.
I did confirm that I could still connect to the mobile network and was still receiving data.
Also I might add I just did the ICS OTA update a couple days ago. After that I went through the process of unlocking the bootloader and rooting the phone. Haven't flashed a rom or anything. And the phone worked fine for a couple days, and boom now I can't make calls. I did uninstall updates and disable both the blockbuster and nfl mobile app.
Anyone have any possible advice?
Ok apparently Verizon is having problems in Columbia.
This thread can be deleted by the mods if necessary.
you can get into the 4636 hidden menu by using the HZutils app.

Droid DNA not fully activating

I have a DNA that I am trying to let a friend use, but when he puts his SIM in the phone it doesn't fully activate. He has tried two SIM cards and I have tried another persons SIM and it will only get data. I changed some settings in a manual programming to his phone number and he could receive sms but still not able to make calls or send text messages.Whenever it dials out, it makes no sound, no dial tone and it says "null" in the upper left corner of the dialer. Has anyone heard of this or know anything that I can do to get his phone working. It is completely stock no s-off not rooted nothing. It has been factory reset too many times to count...
Edit: Looks like the OTA got it working!

[Q] Possible baseband issue (Nexus 5)

Hello!
This issue just rared it ugly head early this afternoon. My Nexus 5 would not let me make any outbound calls. I could dial the number and the dialer would just sit there, no ringing and eventually it would time out and say "out of service area" which I clearly wasn't
I would reboot the device and that still wouldn't help. Here's the kicker! I could still send text messages and I still had data capabilities.
My device is a Nexus 5
Android 4.4.4
Build KTU84P
Baseband M8974A-2.0.50.1.16
The device is unlocked and rooted.
I was on the phone with my carrier and the tech people couldn't figure out what it was. I called LG to get a RA and send the phone in to be fixed/replaced. I decided to Google a bit deeper and found there is an issue that is possibly with the baseband drivers in 4.4.4. I've hear of people changing their baseband radio before I just don't know how or if this is going to work.
I did find a work around which doesn't make sense. I had to :
Place the device in 1x network mode
Turn off the device for about a minute
Turn it back on wait for it to completely boot up
Do a test call on 1x
Change the network mode back to LTE
Make the test call again.
This work unless you update the PRL or profile or you turn the device off or reboot it.
I don't know if it's worth me sending in the device to LG to be fixed/replaced or find out how to upgrade the baseband radio.
Ideas?
Hope you can help!
Regards,
Dave

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