Setup Exchange Email - G Tablet Q&A, Help & Troubleshooting

Hi,
I'm having trouble getting the G Tablet to connect to exchange. Went the manual mode, put in my username (with and without domain name) and email address (they're different) and the server. Chose ActiveSync, after "Checking incoming server settings..." i got error about authentication failed. I checked the credentials (owa & iphone are working fine using the same credentials), played with all the ssl options but still not connecting. Can anyone point me in the right direction?
Thanks

Well, the bad news is that I can't help you.... yet. The good news is that my gtablet arrives today, and one of the first things I'll be doing is setting up exchange! I'll report back.

You say that you have tried all the SSL options, but for me to get it to work I had to not use any SSL (Even though we have SSL on the mail server).
Also, for username I had to put domain\username, otherwise it wouldn't work. Maybe search for another exchange clien and see if you can log in using that?

LucasMN said:
You say that you have tried all the SSL options, but for me to get it to work I had to not use any SSL (Even though we have SSL on the mail server).
Also, for username I had to put domain\username, otherwise it wouldn't work. Maybe search for another exchange clien and see if you can log in using that?
Click to expand...
Click to collapse
I also tried it without any SSL and did use domain\username to no avail. I put in a ticket with my school but haven't received any reply, not sure if there's anything they can do since it works fine on iphone/ipad.

I would try another client. Touchdown has the most features and flexibility of all the exchange clients for mobiles. It also has a free trial.

is it your own exchange server, or a corporate?
I know on our system, we have to use an external webserver for any device that isn't our corporate laptop. If you are trying to use the same one as your PC, it might not work as the MAC won't be accepted by the actual server.
Also, if you have a blackberry, you CAN'T use the exchange settings from that either as there is an intermediary server for BBS.
Check with your IT folks....my guess is that there is something like
ext.yourcompany.com for the server.
BN

Related

cannot safely connect to server [emails]

hi guys can anyone help suddenly i cannot mail anyone from my yahoo account i get error cannot safely connect to server(not trusted server certificate)
i tried to remove the account and set it up again but now its not even setting it up and giving the error(java.security.cert.certpathvalidatorException:trust anchor for certification path not found)
my gmail is working fine
adithebratt said:
hi guys can anyone help suddenly i cannot mail anyone from my yahoo account i get error cannot safely connect to server(not trusted server certificate)
i tried to remove the account and set it up again but now its not even setting it up and giving the error(java.security.cert.certpathvalidatorException:trust anchor for certification path not found)
my gmail is working fine
Click to expand...
Click to collapse
What are the exact settings for your yahoo account?
I do not mean your email and password ... that should be on your side only.
I mean server, port, protocol, etc.
Did you configured it as premium (IMAP) or POP3 or Microsoft Exchange Active Synch?
Which security type have you selected (no, SSL, TLS, ...)?
You can specify all this settings in manual config.
I think that Yahoo only supports POP3 (pop.mail.yahoo.com) for incoming and SMTP (smtp.mail.yahoo.com) for outgoing mails.
But I am not sure as I do not have a Yahoo mail account.
If your Yahoo mail synchronization worked before, you have enabled SMTP already at Yahoo for your account.
But what happened that this does not work any more?
Have you changed a special setting, another account, firmware, installed or un-installed an app?
Sometimes it is helpful to wipe the cache in recovery mode (Volume UP + Home + Power).
Good luck !
Yes i updated my firmware frm 2.3.3 to 2.3.5 last week and actualy never used my yahoo after that so do know when it started today i tried to mail but it gave error sending failed not a secure conection so i deleted the acount and tried to setup up again now its just not seting up giving me error i mentioned before i tried all settings imap pop3 ticked accept all ssl certificate n saw bt no use it says unable to connect
P.s :gmail is working fine
I installed k-9 app and it easily setup my yahoo acount and i can mail through it too dont know what went wrong with the default application(social hub)
stil i would like to know what went wrong if anyone could help
I know this may sound stupid, but can you get into the Yahoo account via the web (on the phone or PC)? At least this will confirm you have the correct username/email address and password.
What server settings did you put in?
Brother i said i can access now via k9 but still not via the default social hub and yes i can acces through pc and mobile browser too
i tried all the possible settings in the social hub like pop3; imap ;ssl certificate on; accept all ssl certificate but no use so currently i m using k9
i think it has to do something with the certificate validation as the error says so but i dont know the solution to it
p.s : phone not rooted
Had the same error today. Read somewhere to change the Yahoo account's outgoing settings on the phone to SSL with accept all certificates, but that didn't help. So I changed security type to None, and all mail starting flowing out of the outbox again. Guess next time I get the error I'll change back to SSL...
I cant change the outgoing settings of server unless i login and i cant setup only the yahoo account so i dnt get option of manuly editing outgoing server
This is an SSL problem, android does not always include all chained root certificates.
You will still get an error like this:
Cannot safely connect to server.
(java.security.InvalidAlforithmParameterException: trusteAnchors.isEmpty())
Certificate chain[0]:
Subject: CN=(SSL common name here), OU=Domain Control Validated - RapidSSL(R), OU=See
etc...
This needs to be fixed in the build.
I get this problem running latest android 2.3.7, CM7 with SavagedZen Kernel
Would love a fix so I can use SSL again.
Juststarted receiving this error message TODAY. No changes or updates to anything on my phone...anybody know how to fix this.
I also starting getting this today (Cox email). Changing the SSL option to "SSL (Accept all certificates)" fixed it for me.
after sougote
On the email settings tap on outgoing settings and change security type to none.
That worked for my AOL account it might work for others. Worth a try anyway.
i'm facing the same problem...
solution is go to application->setting->Account and sync->add account..
Then yahoo account that I put in account&sync will auto display in mail..
So I didn't facing the giving the error(java.security.cert.certpathvalidatorExceptio n:trust anchor for certification path not found)...:fingers-crossed:
ATT.net mobile email stopped July 25th : solution
adithebratt said:
hi guys can anyone help suddenly i cannot mail anyone from my yahoo account i get error cannot safely connect to server(not trusted server certificate)
i tried to remove the account and set it up again but now its not even setting it up and giving the error(java.security.cert.certpathvalidatorException:trust anchor for certification path not found)
my gmail is working fine
Click to expand...
Click to collapse
I've been using Att imap.mail.att.net for years for inbound mail (on my Android phone using 4.4.2 ) and ATT mail stopped receiving on July 25th for no obvious reason. I fussed with it a while and fortunately was able ot figure it out. If you follow my steps it should work:
Another contributor mentioned "can't safely connect to server" is actually an SSL error message. He's right... for reasons unknown they've changed something about SSL.
You must change your SSL setting from SSL to the alternative : SSL (accept any certificate) The phone informs you it is testing the connection after you change this. with just SSL it will fail, but once you've changed it you will notice the error message has changed.
Once you observe the test is passing, you have the original problem fixxed, but I still had to mop up the existing mess. Here's what I did:
1.) jotted down all the settings in the imap screen including my account name etc.
2.) Removed the account (with imap all messages are still on the server and will come back later)
3.) reboot (this may have been superfluous
4.) reinstalled the mail account using the jotted down settings ... and don't forget .. set to SSL (accept any certificate)
That should do the trick.... Take care

[Q] exchange problem

i have a problem connecting my tab to the company server, i can't use the e-mail through the exchange, i put the same parameters like my HTC mobile but nothing work, it always said the server need to change my security setting and nothing happened after that.... any help
as an exchange admin, i know there could be a ton to this. they could limit it to client certs, could be limits on your number of devices activated,or just wrong settings or ssl certs. its a loaded question unfortunately.
it was from the application equipped with the tab
the problem solved by installing the Touchdown HD for Tab... it is working fine now and I can get my mails, contacts and calender... It is so obvious, the problem coming from the exchange application coming with the Tab and i hope Samsung can come over this problem soon...
Free app on amazon appstore today is an email client (enhanced email) that allows exchange... just a few hours left, though...

Exchange mail set up problem despite several trials

Hello guys. I got my sgs2 with stock firmware 2.3.3 two weeks ago. I was able to set up every account flawlessly except for my exchange office email. It keeps displaying 'set up could not finish/ Cannot connect to server'. All my entries are correct and my network too is good. I tried connecting on my former device, samsung vibrant, and worked flawlessly. So also on some other devices i tried. I have read in this forum several solutions and inhave tried them all. Connect through wifi , using the exchange account under 'accounts and sync ', using 'edge' only type of connevtivity , i have also updated to stock 2.3.5 and still having the same problem. I dont want to change the email apk as some did and will prefer using the stock email app (not third party app)
Please, does anyone having any idea on getting my exchange account to connect on the sgs2? I need to sync my exchange contacts, mails and calender. Will appreciate every response to solving this problem.
Thanks guys
Sent from my GT-I9100 using XDA App
Please guys, I am still waiting for anyone that has a clue about solving this problem. It will be highly appreciated.
Sent from my GT-I9100 using XDA App
I know you don't want to use a third party app but your problem may be on the administrator side of your account. Try the demo of Touchdown Exchange and see if that works. If it does, then you know it's a samsung problem.
Btw, there is a limit to the number of phones you can add to your email account with exchange. Each time you put on a new rom, it treats this as a new phone. Through owa or outlook, check how many mobile devices are registered to your account.
Setup for Office 365 Exchange Account (Small Business)
I just got my SGS2 today and tried setting up my Office365 Exchange account.
I ran into issues, getting a similar error message to OP.
The solution was:
1st Screen
- on the 1st setup screen, fill in username and password
- choose "Manual Setup"
- when asked what type of account, choose "Exchange Activesync"
2nd Screen
- there are 3 fields: a) Domain:user name b) Password c) Exchange Server
a) format is domain\user name (i.e. whatever.com\[email protected])
b) already filled in
c) normally, server address is m.outlook.com when using Office365. Samsung dares to be different - you need to find your actual server address, not the generic one.
Go to this address to get details for filling in these fields: http://help.outlook.com/en-us/140/dd936215.aspx
Once I accepted the various activation messages, an error message flashed very briefly, but then sync was established and I synced very quickly.
I think the message was: "Cannot open connection with server due to security error", but I can't be sure
I ignored that error message, as sync seems to be working perfectly, with "push" activesync.
This was discussed on the Office 365 forum. Here's the link: http://community.office365.com/en-us/f/160/t/5282.aspx
I realise you may not have Office 365 Exchange, but I'm posting this in case it may be of help in some way.
P.S. Must say, I'm very chuffed that Samsung's native Exchange client supports Tasks and SMS sync, in addition to the standard options. SMS Sync seems faster than it was on HD2...
thanks guys. I really appreciate all the responses. I have tried out the solutions provided . I installed the touchdown app and it worked straight away. my mails, calendar, contacts & talks sync completely.
I also read through the links provided above and really never made any error initially on setting up my exchange account. Though I still followed through the steps/settings for exchange setup and still encountered the problem. one thing I like to clarify is that I am not sure if the server in my office is 'office 365' has being explained on that site. I think we use the exchange 2007. if the exchange server type is the issue, will using one if the email apk posted under themes and apps section work for me if installed? Because, I really will prefer using a stock email app. or is there any other way I can get the stock email app to work without giving me those error messages?
Also, will installing one of the custom roms get it working?

[Q] Email - POP3 Server Issue (Deleting from Server)

Hi. Is there a known glitch with the Android Email App where it takes emails off the server when in POP3 configuration, even when you have the "Don't Delete From Server" option on "Never"? I'm experiencing this problem. Is there a fix?
Thanks,
-Adam
IIRC "Don't delete from server" is a traditional client config setting that controls whether or not the email is deleted at the time it is polled by the POP client. It does not necessarily control whether or not the client later reaches out and tells the server to delete an arbitary message, and I think this ambiguity is the issue.
My guess is Android is deleting the message from the server when it's deleted from the phone. See the last few posts here.
The workaround I see folks using is to set the "last N days" setting low and letting them fall off the phone's view rather than deleting them.
I haven't used POPn in a while so input welcomed from more knowledgeable folks.
fratermus said:
My guess is Android is deleting the message from the server when it's deleted from the phone. See the last few posts here.
Click to expand...
Click to collapse
It takes an email off the server as soon as one's delivered (into the inbox). I'll check out the link. Thanks.
adam79 said:
It takes an email off the server as soon as one's delivered (into the inbox). I'll check out the link. Thanks.
Click to expand...
Click to collapse
I just read through the link. I took the advice of setting up the email client on my computer to leave mail on the server, but it still gets removed when I receive it on my phone.. maybe it's time to call T-Mobile.
But the desktop client leaves it on the server? If so, sounds like an Android problem and I figure TMO will be useless. Hopefully someone else jumps in to clue us in. I don't have a pop+webmail account handy to use for testing (and I'm running CM7).
Are you running the stock T-mobile ROM that came with the phone? Would it be acceptable to try some other (free) POP3 client from the android market?
fratermus said:
But the desktop client leaves it on the server?
Are you running the stock T-mobile ROM that came with the phone? Would it be acceptable to try some other (free) POP3 client from the android market?
Click to expand...
Click to collapse
When I receive the email on my desktop, I can't get it on my phone.. even though I have it set to keep the messages on the server. This is weird!
I know that POP3 is kind of outdated and IMAP is the new popular standard. I'd switch it over to IMAP, but I don't like how when I delete messages from the Inbox, they reappear the next time I check my email.
fratermus said:
Are you running the stock T-mobile ROM that came with the phone? Would it be acceptable to try some other (free) POP3 client from the android market?
Click to expand...
Click to collapse
Yeah, I'm running the stock ROM. What POP3 Client would you recommend from the market?
Thanks,
-Adam
Actually, I think the weirdness is on the server, since the desktop client won't leave them there either. If you share who the mail provider is someone might chime in with info or a fix.
Dunno any 3rd party pop3 apps, as I don't use them.

Phone and/or Email App hacked

I think that my Hotmail and/or S4 has been hacked. Last Monday I received word that a strange email was sent from my account with a link to skin care or something like that, so I changed my PW. On Friday, I received an email from Outlook that says my account has been compromised and I should change my PW, so I did, again. Sunday night, I'm told that another strange email was from my Hotmail account, so I change my PW again, 3rd time within a week. Each PW wasn't overly hard, but always contained both letters and numbers, so not super easy to crack I wouldn't think. So I started to try to track down the source, I removed email accounts from my phone on Monday (I have the stock email app set to check 2 accounts and have yet to have an issue with the second account). I also noticed in the Hotmail access log that my account was being accessed in 2 other states while all this was going on. So, all was going well and today I set up the email app with my Hotmail account info so I could check my email from my phone. Within 2 hours, my account was accessed from out of state again, but as far as I can tell nothing was sent.
I've read that its pretty simple to send out an email using an account that you don't have access too directly, just set up to use as a sent address, nothing shows up in my sent items so that would support this possibility. It's the account access log that has me worried, they still seem to be accessing my account. I've had AVG on my phone for quite some time now and that doesn't pick up anything, tonight I DL'd Lookout and that also came back as a clear scan.
My phone is still stock, would a factory reset fix the issue? I'd question whether or not a reset would get rid of the keylogger/spyware/malware or whatever is creating this problem. What about rooting and flashing a rom? What else could be causing the issue? I'm afraid that if I close the Hotmail account that there would still be something on my phone that's giving others access to my accounts.
Sorry for the book, T.I.A.
Noto_81 said:
I think that my Hotmail and/or S4 has been hacked. Last Monday I received word that a strange email was sent from my account with a link to skin care or something like that, so I changed my PW. On Friday, I received an email from Outlook that says my account has been compromised and I should change my PW, so I did, again. Sunday night, I'm told that another strange email was from my Hotmail account, so I change my PW again, 3rd time within a week. Each PW wasn't overly hard, but always contained both letters and numbers, so not super easy to crack I wouldn't think. So I started to try to track down the source, I removed email accounts from my phone on Monday (I have the stock email app set to check 2 accounts and have yet to have an issue with the second account). I also noticed in the Hotmail access log that my account was being accessed in 2 other states while all this was going on. So, all was going well and today I set up the email app with my Hotmail account info so I could check my email from my phone. Within 2 hours, my account was accessed from out of state again, but as far as I can tell nothing was sent.
I've read that its pretty simple to send out an email using an account that you don't have access too directly, just set up to use as a sent address, nothing shows up in my sent items so that would support this possibility. It's the account access log that has me worried, they still seem to be accessing my account. I've had AVG on my phone for quite some time now and that doesn't pick up anything, tonight I DL'd Lookout and that also came back as a clear scan.
My phone is still stock, would a factory reset fix the issue? I'd question whether or not a reset would get rid of the keylogger/spyware/malware or whatever is creating this problem. What about rooting and flashing a rom? What else could be causing the issue? I'm afraid that if I close the Hotmail account that there would still be something on my phone that's giving others access to my accounts.
Sorry for the book, T.I.A.
Click to expand...
Click to collapse
I'm not familiar with Hotmail, but many email providers allow 2-factor authentication. I would definitely suggest using that if it is available to you.
Check the IP addresses on the accesses from other states - do they match your ISP? Sometimes ISPs give out addresses that show up as different states. If Hotmail doesn't show ISP, you can put the IPs into the search at http://bgp.he.net/ and it should show you the ISP.
It is indeed trivial to send email appearing to be 'from' any account without access/relation at all to the account. Unfortunately spammers often take advantage of that and there's not really anything you can do about it.
I did activate the 2 step authentication.
I did track the IP address and then Googled what came back from the search (Cellco Partnership DBA Verizon Wireless) and it appears that this is tied with VZ and the related towers. It just seems weird that at one point it says its being accessed in Minn and the next time in Colo but I'm in So Dak and haven't traveled far from home since all this started.
Regardless, last night another email was sent with my email being used as the sending address. I've decided to close my Hotmail account because of all the hassle. I'm still looking for some advise on whether or not I need to reset the phone or possibly root and flash my phone in order to get rid of anything that might be stored on my phone. Is it worth worrying about or should I just move on?
Noto_81 said:
I did activate the 2 step authentication.
I did track the IP address and then Googled what came back from the search (Cellco Partnership DBA Verizon Wireless) and it appears that this is tied with VZ and the related towers. It just seems weird that at one point it says its being accessed in Minn and the next time in Colo but I'm in So Dak and haven't traveled far from home since all this started.
Regardless, last night another email was sent with my email being used as the sending address. I've decided to close my Hotmail account because of all the hassle. I'm still looking for some advise on whether or not I need to reset the phone or possibly root and flash my phone in order to get rid of anything that might be stored on my phone. Is it worth worrying about or should I just move on?
Click to expand...
Click to collapse
Can you PM me the full headers of the email that was sent? I should be able to see in them how it's being done -- whether through your actual account, hotmail's servers, or just forging your email as the 'from' address.
You'd have to get them from the person who received it... in gmail it's as simple as clicking the little arrow and then 'Show Original', but the method to show headers will vary by client/provider, should be easy to google though.
About the IPs, it's not unheard of to be assigned IPs from a state or two over. It's obviously not an ideal configuration, no idea why it happens, but it has happened to me several times in the past. But we can't say they were your phone unless you've been keeping track of what external IPs your phone has been getting...
It is a really good sign that they're not some weird server host in russia, etc... though.
It's very common for spammers to forge a sender's email address - they can easily send spam which is "from" you without having any access to your account whatsoever. Some of that spam will get bounced back to you based on the use of your address, not because it was actually sent from your account. The bounced spam should include the headers it was originally sent with, from which one can tell where it really originated.
Are you sure the "out of state" access isn't just legitimate access to the account from your phone? IP addresses are logical, not physical. The geoIP databases which try to map addresses to locations aren't perfect, and your cell carrier may in fact be associating your phone with an IP mapped to a different state.

Categories

Resources