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Hello Friend Citizen! You have come to this thread because your 3g is not working correctly. You may have a 1x lock or even no data at all. It is important that you follow these steps:
1. DO NOT PANIC
2. DO NOT DECIDE TO BADMOUTH A ROM/RADIO/KERNEL ETC. (its not their fault. Honestly!)
3. Breathe.
4. See step 1.
Now that we've gone that far, let me first say that VZW is having network issues. Due to these issues, they have been causing phones in different areas and even random phones (not always your friends in the same area) to lose 3g. This is affecting the Fascinate as well as the ThunderBolt, the PALM PRE and many other verizon 3g and 4g phones.
On the offchance that it is actually a modem problem, simply backup your rom and restore to stock via odin. Test out your 3g and if it is still lost, relax and restore your rom and wait for VZW to get their act together.
You can use the DL09 package in this thread to test the stock radio.
http://forum.xda-developers.com/showthread.php?t=1044474
Probably not the correct place to post this, but great thread
yeah, mine literally went out in the last 30 minutes, tried *228 option 1 and after rebooting nothing changed....but now according to the network *228 is "not a valid number"
anyone want to conspire about how this could be a part of implementing the "if you're rooted we will deny you data access" drama that was floating around recently?
Nahh...
Double-checked with a coworker who also has a Fascinate. Bone-stock DL09 and she has no data right now, as well.
I've gone back to DL09 several time running stock, unlock, non-root...and 3G still wacked.
Let it OTA update to ED01 stock (took damn 3 hours) and still wacked
Took it to verizon store to show them a vanilla stock ED01 with 3G issue. They confirmed the hardware was hosed and will be sending me a new one.
I also went to the Verizon store an hour ago to have my phone looked at. The rep called a tech and apparently he said that my phone wasn't receiving any data from their side. So he reset my data and wamo.. pages are loading, the market works, and I'm still on dl09 modem. Going to flash EC01 and see what happens. Definintly something wrong on their side of this.
any links to the data outage information?
smilepak said:
I've gone back to DL09 several time running stock, unlock, non-root...and 3G still wacked.
Let it OTA update to ED01 stock (took damn 3 hours) and still wacked
Took it to verizon store to show them a vanilla stock ED01 with 3G issue. They confirmed the hardware was hosed and will be sending me a new one.
Click to expand...
Click to collapse
I don't think it's the hardware, Verizon is having confirmed data issues. Their 4G network went down earlier today and all devices fell back to 3G, which is now having issues. Mine actually came back a little while ago only to disappear again....it's a flaky network at this point. The guy at the Verizon store doesn't have the ability to assure you your hardware is hosed. That was opinion.
On the phone with a tech right now. Let's see what they can do for me.
On the phone with a tech right now. Let's see what they can do for me.
Click to expand...
Click to collapse
Let me know.. I'm tempted to take my device in to vzw..
Sent from my SCH-I500 using Tapatalk
With my coworker having the same issue on her untouched DL09, tech support believes it to be a network issue.
He escalated a ticket and hopefully will call back soon.
I'm on 1x on my tunda bowl.
Sent from my ADR6400L using XDA App
just took a poll in the office out of the 5 devices I checked 2 are stuck on 1x (a fasc and a tunabolt). The other three (2 fasc and one inc) are fine.
weird how random it is... all 5 devices are rooted, rom'ed etc..
3G is starting to come back for me. Its sketchy and slow but before as soon as it would pop up if I tried to use it it would flake out. Now it works most of the time but its like its really under a heavy load.
Sent from my SCH-I500 using XDA Premium App
So I guess this is what its like to be on att with an iphone. Or maybe I am just holding my phone wrong.
Sent from my SCH-I500 using Tapatalk
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
Where's that guy that was screaming this prediction all over android enthusiast forums everywhere? Is he taking credit? Lol
Sent from my SCH-I500 using XDA Premium App
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
Your foil hat is crooked.
Besides that, there is not just a 4G problem. Sorry to disappoint ya.
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
no its not. its the same thing. there is no functioning 4g network in the world. the "4g" that the networks are feeding us is just a slightly increase bandwidth aloted to certian phones. 4g is a gigabit network and requires different hardware in the towers. the load of crap that the networks are shoveling as "4g" is basiclly the same as you calling your cable company and increasing your cable modem speed. they are simply increasing the landline bandwidth to allow for increased use.
the problem comes from vzw not properly anticipating bandwidth demands after "4g" was launched.
Honestly I lost my 3G while messing around in the **772. I ended up just calling tech. They had to remove what ever identifys me on there 3g network. Then reactivate.. in seconds my 3g became active.... Though the tech was confused to why I was showing me roaming.... and yes data roaming was unchecked and system select set to home... But never the less I'm good now.....
Sent from my SCH-I500 using XDA Premium App
In the past two weeks, my mobile data has been down. I don't believe it to be an outage in my area due to the duration of the problem, and the inconsistency with other Verizon Wireless phones. I was running Juice Defender for a while, and every now and then I would notice that the Mobile Network would drop. Toggling the Mobile Network would not fix the problem, either. I usually cleaned out my cached data for the Juice Defender app, turned the app off, then toggled airplane mode once. (Sometimes just toggling Airplane Mode wouldn't fix it, therefore I had to clear the cache for the app.) Now this fails to work. I cannot get my mobile network to connect by any conventional means. When I receive MMS messages, my network will connect long enough to download the attachment. Also when I do a search for a Software Update, it connects just long enough to tell me there aren't any updates for my phone. I've tried updating my PRL with *228 and I've even tried *18 from a post over at Droid Forums. Neither work. I've removed the battery and SIM Card as suggested in some other threads here at XDA. I've also removed the Juice Defender app.
The phone is not rooted and has never been rooted with the Temp Root methods. I'm not opposed to rooting, but if I root, I'm gonna perm root and I would rather not have to factory reset my phone if I don't have to right now. I'm mainly posting this because I cannot find anyone online with the same issue that I am having. Any help would be appreciated. Personally, I think its an issue with Dalvik-VM. I can attach a copy of my LogCat if needed. Any ideas on my issue? Thanks in advance!
Check your power settings, if you are in economy mode it will mess with your data connection.
I have a paid version of JuiceDefender, it has caused me so many problems I don't even bother to install it anymore.
~John
I also have the same issue, tried a couple basebands and could not fix it. I ended up not using it...
Every once in a while my mobile network or just lte somehow gets turned off and I have to turn it back on, but that's rare.
I tried juIce Defender and also had problems losing my connection so I uninstalled it. Plus the settings were so confusing to me. I'm using Green Power now and that seems fine.
You didn't mention mhs so I assume you're not using it but that has known connection issues.
Sent from my ADR6425LVW using TapatalK
sunsys14 said:
I also have the same issue, tried a couple basebands and could not fix it. I ended up not using it...
Click to expand...
Click to collapse
Did you ever try doing a factory reset? I'm curious to know if that will fix it.
feralicious said:
I tried juIce Defender and also had problems losing my connection so I uninstalled it. Plus the settings were so confusing to me. I'm using Green Power now and that seems fine.
You didn't mention mhs so I assume you're not using it but that has known connection issues.
Click to expand...
Click to collapse
Juice Defender gave me fits, too. I'm not using my phone as a Mobile Hotspot, either.
I kinda think its my ROM. I'll play around with some stuff, or I'll just get around to doing a factory reset and see if that fixes the problem. I'll post any solutions here for others.
Are you in a good 4g area? If you scroll down the general section here, you will find my topic. If you use 3g more than 4g, there is a post in that thread about##778#. It helped me. Sorry if it doesn't help you, Cheers.
Sent from my ADR6425LVW using Tapatalk
I just wanted to let you know that I'm having this problem as well. I AM rooted and running CleanRom, but my daughter has a non rooted Bionic, and both of us suffered a complete loss of data today. My husband's rooted Rezound is fine.
I took my phone into Verizon today, and after initially just trying to swap out the phone (which I wouldn't allow them to do, it took me too long to get my phone the way I want it), they finally switched out the 4G sim card, and the data came back instantly.
When my daughter leaves school today, she will get her 4G card swapped out as well, and we'll see if it is in fact a network connectivity problem.
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
+1
CocoaGoddess said:
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
Click to expand...
Click to collapse
I will +1 this. My work WiFi is spotty, and so the phone falls in and out of WiFi. The Rezound HATES that and usually leaves me with no connectivity. There is definitely a WiFi->Mobile Network issue.
Try doing a factory reset. Could be a bad device... Im getting amazing reception on mine. I havent even seen my 3G or 1x icons yet. Constant 4G lock.
Forget what I said, my data connection has been dropped again for the past thirty minutes and there's no way for me to get it back.
I'm going to try a factory reset. I *really* don't want to have to send my phone back because my husband is getting amazing coverage on his Rezound. However, we're still in the first week of our Verizon contract, and if this looks like it will be a standing issue, then we'll have to cancel and go crawling back to horrible Sprint.
CocoaGoddess said:
I just wanted to let you know that I'm having this problem as well. I AM rooted and running CleanRom, but my daughter has a non rooted Bionic, and both of us suffered a complete loss of data today. My husband's rooted Rezound is fine.
I took my phone into Verizon today, and after initially just trying to swap out the phone (which I wouldn't allow them to do, it took me too long to get my phone the way I want it), they finally switched out the 4G sim card, and the data came back instantly.
When my daughter leaves school today, she will get her 4G card swapped out as well, and we'll see if it is in fact a network connectivity problem.
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
Click to expand...
Click to collapse
I think I'm going to try doing this. How painful was it for you to convince them to give you another SIM Card?
Edit: Just read your last post. Please let me know what a factory reset does for you.
They had no issues at all swapping out my 4G card, they certainly couldn't let me walk out of the store with no signal. They knew they had to try something.
The factory reset on the phone appeared to work. I've been steadily switching it from wifi to data, and the data signal picks up, albeit a tad bit slow. Only thing is, I still don't really get 4g, while my husband's Rezound has a great signal.
I got insurance on the phone, so I'll put up with it as long as I can before I start screaming at Verizon.
Good to hear. I'm going to try to switch out my SIM card today and see if that fixes it. I thought maybe it was something with the ROM, seeing as how my 3G will turn on whenever I need to send an MMS message, so a factory reset made sense to me. I just don't want to do it. Lol. Thanks for the info!
I've experienced it twice in the last 24hrs and it just happened to be right after I installed and used LTE OnOff. Don't know if there might be a connection there. I keep forgetting this phone has the ability to switch 4g/3G unlike the TBolt. Needless to say, that app is no longer on the phone.
KORM via the beast known as the Rezound.
I had an issue with the mobile network just dropping in and out (other people in the room did not lose signal). We currently don't have 4G and it is 3G only. I did a factory reset of the phone, but it continued to occur. Took the phone back to Verizon store to exchange it (it was 1 week old). At first they weren't going to and gave me a run around but in the end exchanged it. Have had no problems with new phone.
My girlfriend's Bionic keeps dropping 4G more frequently than my Rezound. I get this problem too though. Usually a toggle of Airplane Mode fixes it...but it's pretty damn annoying. Happens once or twice a day!
A Factory Reset fixed it. Everything went smoothly, too. I backed up all my SMS Messages with HTC's Messaging app, and got my network back as soon as I restored it and set everything back up. Hopefully this will help anyone else who might have had the same problem.
I've been side by side with a fresh Rezound and watched both of them jump from 4g to 1x to 3g and sometimes never 3g. The problems were a million times worse with my droid charge as it's a combination of the handsets and the towers.
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Hmmm
I have this happen if I am in an area with NO signal (such as the basement level of my office building) for long time. Only a reboot will bring back data. Does not happen often (maybe 2ce in a month and a half).
I am intrigued by the person who blames the install of LTEOnOff. I have it installed but do not use it. Maybe if I ever have to hard reset (such as if ever run the unlock), I will not reinstall that program.
Ever since around the 4th my 4g has been acting up like crazy. I live in Hollywood so I don't think it's a verizon issue. Has anyone else been having problems? I'm thinking maybe it was from an app update with a glitch in it? My phone is totally stock but I have around 400 apps (I know, too many, I can't help it...) I've gone through all of the app permissions looking for an app that can change my network connections but no luck so far. I know this is kind of a shot in the dark but if anyone else had this happen and figured it out that would be great. I'm open to suggestions.
Sent from my ADR6425LVW using XDA
The My Verizon App was recently updated (and removed the homescreen widget, so I didn't update mine), so that might have something to do with the problem.
Does 3G work fine?
I have been having this same problem, so is a friend on another device. When we switch to 3g, 4g never returns unless airplane mode is cycled.
My my verizon app is up to date but I still have the data widget. I haven't updated the "location agent" one though. I'm not sure about the 3g working...the 4g symbol just comes and goes so fast I don't think the phone has time to switch onto 3g. It doesn't happen 24/7 but when it does it's like a non stop cycle of on and off (like an app struggling to do something)..
Sent from my ADR6425LVW using XDA
So my daughter just recorded a 10 min video on its a small world. Next time I check my phone I have no 3 or 4 g just bars. I don't think anything of it until I'm elsewhere and my wife has 4g and I don't. I cycle my 4g widgetsoid and get service. Screen off and on and no Vs again. Airplane mode, same problem. Finally I put it in airplane, powered it off and did a battery pull. It's fine now.
I've tried turning the phone off, fully restarting it, pulling the battery, and cycling through airplane mode but I haven't tried pulling the battery off after powering down while in airplane mode though (that was a mouthful). Maybe that's the magic combination... I'll give it a shot and see what happens, thanks. I'll post if it helps out or not.
Sent from my ADR6425LVW using XDA
Had the same issue sporadically. Only app I've added since then is Firefox beta but seriously doubt that is to blame.
Actually had this issue this morning for a bit, then resolved on its own.
I have been having the issue of my 4g randomly dropping, 3g not kicking on (just signal bars), and the 4g coming back when it feels like it.
I did a battery pull, cycling the 4g, airplane mode, etc. and still having the same issue.
This started around Verizon's useless upgrade.
Sent from the resounding Rezound
So far so good since I did a battery pull and let my phone fully boot while in airplane mode... Only time will tell..
Sent from my ADR6425LVW using XDA
I haven't had 4g since I rooted....so I am a little worried...
I also have had the worst 4g service the past week or so. I have a htc rezound and live in the suburbs of Detroit, MI. I have tried everything under the sun but cannot get it working. This is obviously a Verizon issue, because it started happening out of nowhere. I didn't download any nee apps or change any system settings. I don't understand why this is happening. I do not want a refurbed phone so I will not send mine in for a replacement. I'm sure that wouldn't even fix the issue. Verizon needs to get to work and figure this out.
akgstone said:
I also have had the worst 4g service the past week or so. I have a htc rezound and live in the suburbs of Detroit, MI. I have tried everything under the sun but cannot get it working. This is obviously a Verizon issue, because it started happening out of nowhere. I didn't download any nee apps or change any system settings. I don't understand why this is happening. I do not want a refurbed phone so I will not send mine in for a replacement. I'm sure that wouldn't even fix the issue. Verizon needs to get to work and figure this out.
Click to expand...
Click to collapse
try preforming a factory reset in bootloader. It has fixed my 4g issues
Check settings
jwp1223 said:
I haven't had 4g since I rooted....so I am a little worried...
Click to expand...
Click to collapse
My 4G is fine and I'm rooted and running a custom ROM (Ineffabilis 1.4).
Have you checked if 4G is enabled in your settings?
(Search for 4G toggle in the Play Store)
Some people reported that their phone disabled 4G in the settings for no reason.
Everything was fine for a couple days then all of a sudden it started acting up again...I have a feeling it's the new draw something free app...maybe..
Sent from my ADR6425LVW using XDA
Lol apps do NOT cause data to cease or "hang". It appears to be Verizon as I have been having 4g issues on stock gb and ics.
Sent from my ADR6425LVW using XDA
Same issues here (multiple ROMs). 4G has been sporadic or non-responsive and 3G is about as bad. Started a couple weeks ago. I have tried hard resets, ROMs, firmware updates, etc and nothing.
Good to see I'm not the only one.
Any other Verizon devices that can confirm this?
richii0207 said:
Lol apps do NOT cause data to cease or "hang". It appears to be Verizon as I have been having 4g issues on stock gb and ics.
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
oh, right, I knew that (not really ), thanks.
Sent from my ADR6425LVW using XDA
Ok, so I've had the issue that the OP is talking about since I got the phone like 5 days ago. Since I wasn't rooted (and still aren't) I decided to call Verizon about the issue. I've talked to multiple Verizon techs and after they had me do basic steps, like checking wireless networks settings. Nothing they told me I hadn't tried myself already prior to calling them. I even got a replacement BRAND NEW rezound and sim card and am still having the same issue. I have decided to try and figure it out myself and have been running various logcats to try and narrow the issue down. Problem is I don't really know how to read these logs too well. If there was someone who has more knowledge in reading logcat logs id be happy to upload or send them to you if you think you can help. Any help in resolving this issue would be awesome as Verizon seems to be unaware of the issue up until now and I would like to resolve it before I root. I'm going to give them a call tonight and explain some of my findings to see if they can give anymore input or get me to a higher lvl tech.
Sent from my ADR6425LVW using Tapatalk 2
richii0207 said:
Lol apps do NOT cause data to cease or "hang". It appears to be Verizon as I have been having 4g issues on stock gb and ics.
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
According to my findings, it very well could be. I'm thinking it may have something to do with vznavigator. But don't quote me on that as from what I said before, I don't know how to read logcats too well.
Sent from my ADR6425LVW using Tapatalk 2
Yeah I'm still having issues. There must be something going on with verizon? I haven't dealt with logging yet but I'll look into it and see what happens.
Sent from my ADR6425LVW using XDA
For the past 4 days or so my phone has been able to "connect" to the 4G network but I cannot receive data over it. However when I switch the phone to 3G only data works flawlessly. Calls and SMS works fine but the browser and any apps that use data say no connection. The connection icon is grey instead of blue.
I've been running CM7.1 on the thunderbolt just fine for months but I decided to use another ROM just to be sure. Put thundershed 1.6 on today and for a while 4G worked but it died again. was using radios 1.48.00.0906w_1, 0.01.78.0906w_1. Thought it may be a problem with those so I flashed the just-released 1.49.00.0406w_1, 0.01.79.0331w_1. No change.
I've gone through all the other troubleshooting steps too, hard/soft reset, battery pull. reseat SIM card, toggle airplane mode, switch off the LTE radio, etc. Called verizon and they confirmed I have a recent PRL.
Anybody have thoughts as to how I can fix this?
i've been getting in and out data connection with the newest radio on my thunderbolt atm...i'm starting to wonder if its the phone itself
I don't think its anything we can fix ourselves. So many people are having problems similar to this that it must be verizon. I had exactly the same problem you are talking about and I can get it to straighten out by turning airplane mode and taking it back out.
Sent from my ADR6400L using Tapatalk 2
disconnecktie said:
I don't think its anything we can fix ourselves. So many people are having problems similar to this that it must be verizon. I had exactly the same problem you are talking about and I can get it to straighten out by turning airplane mode and taking it back out.
Sent from my ADR6400L using Tapatalk 2
Click to expand...
Click to collapse
I really hope it is verizon and not my phone, but I've talked to them probably 3 times in the past 2 days and no one has even hinted that they are having network problems.
So right now I guess I just have to wait it out. Man I hate streaming music over 3g...
-Nex
Update on the situation - My 4G data is back after about a week.
Looks like I was temp banned from Verizons 4G for using too much of my unlimited plan. Can anyone confirm this happening to other people?
Thats what I suspect at least, it could be a coincidence and their 4G tower in my area was broken for almost exactly a week.
-Nex
I've been perma-roaming due to wanting to get out of the sprint contract. For the past week my phone hasn't been able to get 3g connection at all, on the latest PRL or verizon ones. I called sprint and asked them about it on Tuesday, they said they're having tower upgrades in the area and they're installing 4g. Riiiiight. They said they'll call sunday to check back and credit me for the days the connection wasn't working, have not heard back. I've tried the latest sprint PRL this morning, and I can now get 3g sprint data, but trying to force it to roam now the mobile data either gets stuck on "turning on" or goes straight to disconnected.
Any ideas if sprint can literally cut you off from roaming? I did 15gb of roaming last month and did 2.3gb this month before it stopped working.
Anyone in the Phoenix area who is using any PRLs with Verizon roaming working?
And last but not least, what's the dialer code to attempt a hands free activation or reset the data profile?
Should I just call sprint and complain I can't roam?
Check this thread:
http://forum.xda-developers.com/showthread.php?t=2137826
Sent from my EVO using xda app-developers app
Update, after resetting the phone and doing all that, it wouldn't connect to any kind of 3g. Unrooted it took it back to sprint, they replaced it for 50 bucks. The replacement phone does the exact same thing. They claim there's nothing placed on the account blocking me from using data, but I'll wait for the next replacement now, and if that one doesn't work still, I will be raising all kinds of hell. They apparently don't have another account to activate the phone under to try it... kind of hard to believe with all of those phones in the store active. Sigh...
Fost04mach said:
Update, after resetting the phone and doing all that, it wouldn't connect to any kind of 3g. Unrooted it took it back to sprint, they replaced it for 50 bucks. The replacement phone does the exact same thing. They claim there's nothing placed on the account blocking me from using data, but I'll wait for the next replacement now, and if that one doesn't work still, I will be raising all kinds of hell. They apparently don't have another account to activate the phone under to try it... kind of hard to believe with all of those phones in the store active. Sigh...
Click to expand...
Click to collapse
Weird even after a hard reset ##786#? Are you in a good service area?
Flowed from my Jewel using Tapatalk 2
Yep, was in a good service area, well, as good as Phoenix can be called. The third phone apparently did the trick. I am back, rooted, and downloading torrents again to run up roaming as much as possible . I can't believe how bad their tech support is... When they tell me to go to the store because they can do things they cannot do with me over the phone (other phone mind you), and you go in the store and they do a master reset and then go, yep, it's bad... Then when the replacement comes in, does the same thing, and they tell me to call tech support which then tells me to go back in the store... I'm firmly convinced it was a layer 8 error...