I've been perma-roaming due to wanting to get out of the sprint contract. For the past week my phone hasn't been able to get 3g connection at all, on the latest PRL or verizon ones. I called sprint and asked them about it on Tuesday, they said they're having tower upgrades in the area and they're installing 4g. Riiiiight. They said they'll call sunday to check back and credit me for the days the connection wasn't working, have not heard back. I've tried the latest sprint PRL this morning, and I can now get 3g sprint data, but trying to force it to roam now the mobile data either gets stuck on "turning on" or goes straight to disconnected.
Any ideas if sprint can literally cut you off from roaming? I did 15gb of roaming last month and did 2.3gb this month before it stopped working.
Anyone in the Phoenix area who is using any PRLs with Verizon roaming working?
And last but not least, what's the dialer code to attempt a hands free activation or reset the data profile?
Should I just call sprint and complain I can't roam?
Check this thread:
http://forum.xda-developers.com/showthread.php?t=2137826
Sent from my EVO using xda app-developers app
Update, after resetting the phone and doing all that, it wouldn't connect to any kind of 3g. Unrooted it took it back to sprint, they replaced it for 50 bucks. The replacement phone does the exact same thing. They claim there's nothing placed on the account blocking me from using data, but I'll wait for the next replacement now, and if that one doesn't work still, I will be raising all kinds of hell. They apparently don't have another account to activate the phone under to try it... kind of hard to believe with all of those phones in the store active. Sigh...
Fost04mach said:
Update, after resetting the phone and doing all that, it wouldn't connect to any kind of 3g. Unrooted it took it back to sprint, they replaced it for 50 bucks. The replacement phone does the exact same thing. They claim there's nothing placed on the account blocking me from using data, but I'll wait for the next replacement now, and if that one doesn't work still, I will be raising all kinds of hell. They apparently don't have another account to activate the phone under to try it... kind of hard to believe with all of those phones in the store active. Sigh...
Click to expand...
Click to collapse
Weird even after a hard reset ##786#? Are you in a good service area?
Flowed from my Jewel using Tapatalk 2
Yep, was in a good service area, well, as good as Phoenix can be called. The third phone apparently did the trick. I am back, rooted, and downloading torrents again to run up roaming as much as possible . I can't believe how bad their tech support is... When they tell me to go to the store because they can do things they cannot do with me over the phone (other phone mind you), and you go in the store and they do a master reset and then go, yep, it's bad... Then when the replacement comes in, does the same thing, and they tell me to call tech support which then tells me to go back in the store... I'm firmly convinced it was a layer 8 error...
Related
So I just picked up a Thunderbolt from a local Verizon corporate store. The sales rep told me NOT to use WiFi on my phone because of an issue all Thunderbolts are having. She said once connected to WiFi, it won't be able to switch back to 3G unless you perform a factory reset. It sounds like a load of crap to me, but I'd rather play it safe. Can anyone confirm or deny this out there? Thanks in advance!
Sent from my Thunderbolt using XDA App
I connect to WiFi all the time. I did have one phone that wouldn't connect to 3G. They ordered me a replacement. The next day it started working again but I already had the replacement so its on its way back to Verizon.
So..yes, load of crap.
ghettomuffin said:
So I just picked up a Thunderbolt from a local Verizon corporate store. The sales rep told me NOT to use WiFi on my phone because of an issue all Thunderbolts are having. She said once connected to WiFi, it won't be able to switch back to 3G unless you perform a factory reset. It sounds like a load of crap to me, but I'd rather play it safe. Can anyone confirm or deny this out there? Thanks in advance!
Sent from my Thunderbolt using XDA App
Click to expand...
Click to collapse
sounds like someone heard some dumb rumor, and instead of verifying it, assumed it true.
Mine has no problem going back and forth. I don't use 4G here.
Sent from my ADR6400L using XDA App
I do believe i'm having this problem. I came looking for a reason as to why I cant seem to get 3g anymore. I go in and out of my wifi at home throughout the day and lately, for the past 3 days, i can't seem to get any data signal. I have seen 1x occasionally and i have also tried flashing a new rom and kernel to no avail.
EDIT: The factory data reset also didn't work. I haven't done anything to the phone other than rooting it and installing das bamf
EDIT 2: The instructions in http://forum.xda-developers.com/showthread.php?t=1025259 have worked perfectly to restore my data connection.
Lately I have noticed my phone going into roaming mode a lot. Sitting in my house today it went into roam. I live in town and get a good 4G signal when I turn it on. I should not be roaming. Here and there running around town I go into roaming too. If I try to make a call it tells me welcome to Verizon this account can not ne authenticated. it won't let me make a call. Now I know we roam on verizons towers but if i can't make a call when i actually need to because I am roaming I am gonna be pissed. If i try to send a text it gives me an error 64 as well. I have been rooted for about a month or longer and just started having problems.
My thought is it is some sort of security thing sprint has been doing to crack down on rooted devices that are forced to roam. I am not forcing mine into roam and have no intention to. Is there any suggestions I can try to keep from going into roam so much.
I live around Austin tx. Anyone else notice more roaming lately?
Sent from my PG86100 using XDA App
I had the same exact problem and searched for a solution for months. Call sprint, ignore everything they try to do to fix it and request an hlr refresh (or reload, reset, etc....). It's the only solution I found and is very easy provided you get the right rep. I've also heard its easier doing this over sprint chat on their website. Hope this helps!
There is a thread in the general section that has a few prls up. I had to switch mine a few times to get good signal back.
I know there are a few towers down in my area because of the storm. Sprint is taking their sweet time fixing them as well. I called a few times to submit a ticket and they always say they will call me back within 24-72 hours and never do. I always have to call back. Really bad customer service if you ask me! Sprint's network right now is a joke! It can't compare to Verizon or ATT in my area.
oohaylima said:
There is a thread in the general section that has a few prls up. I had to switch mine a few times to get good signal back.
Click to expand...
Click to collapse
What area are u in and which one worked best for u
Sent from my PG86100 using XDA App
I live in Fort Leonard Wood. 1115 worked best for me.
I have been having this problem as well. After about 2 weeks of constant phone calls to Sprint, multiple CHLR resets, and even an exhange, the new 1 does the same thing. It will work for a few days, then I'll go into a roaming area, and whamo, the Verizon lady tells me my phone cannot be authenticated! Funny thing is my original 4G, never roams in these areas, and when it does, it roams perfectly well...
Short Version:
Click to expand...
Click to collapse
-I woke up to no data connection (had data the night before)
-Called Verizon CSR and he said data was disabled to get my attention due to minute overages and it would be reactivated.
-Only could achieve 1xRTT connection.
-Reinstalled/installed multiple roms and kernels to no avail.
-Went back to stock, still only 1xRTT data.
Called Verizon CSRs multiple times only to have them tell me it shows that im fully functional to their system, go to Verizon store.
Long Version:
Click to expand...
Click to collapse
This morning I awoke to find my phone had no signal. I usually have 4g in my place, so I found this a little odd. I waited it out thinking it might be some temporary issue, but at 10am I ruled that out and called Verizon. I spoke with a CSR and he told me the issue was that they had "disabled my data connection to get my attention." This was to inform me that I had gone over my monthly minute allowance, which I was already aware of. So I told the CSR I would upgrade to 900 minutes for the remainder of the billing cycle. Then he said my phone should be fully functional, but turned out it wasn't. I still had no data, only voice. I fiddled around with some settings in "Radio Info", available in settings with the rom I was using. I finally got it to get 1x data somehow. Then I spent my entire free time trying different roms, kernels, etc to wind up where I am now, back to stock. I followed the guide to get unrooted and back to stock and on "2.02.605.11 STOCK RUU EXE." And I still only have 1xRTT. What's next?
*edit* I forgot to mention that no matter what I did; reflashing, reinstalling, it always showed the same kernel under "Software" in settings. That is, 2.6.35.13-gf1931dc.
lmao to get your attention? what a bunch of assclowns. they ever hear of PICKING UP A DAMN TELEPHONE? I swear, there's no real customers service anymore.
other than that man, it's their end most likely. they messed it up. probably nothing you can do.
Sent from my ADR6425LVW using XDA App
I had this happen last Saturday. Went to verizon and was told that they have been upgrading for the last month and that some phones are affected and others are not. Why that would be couldn't be explained to me by the representative. All I had been getting was 1x, 3g every once in awhile during the day, with no 4g at all.
I was running ICS roms and kept having overheating upwards of 125 degrees. I thought I had fried something lol. Finally a day or so ago, 4g magically started working again.
Sent from my ADR6425LVW using Tapatalk 2 Beta-4
I would call them back.
jayoch: 100% on that. I would have been pissed if they were cutting off my data just so that I would take my time to call THEM and ask why my data sucks, just for them to say you went over an your min.
I am geting a refurb RAZR and when I get it I will be puting it to the test.
I'm getting 1x in phoenix right now. Have been for a couple hours.
Sent from my Rezound running Tapatalk beta 4
I went to the Verizon store after work today. The CSR I spoke with on the phone apparently put a lock on my account while they looked into the problem, therefore the retail guy couldn't reactivate my account. So he went with plan B and tried reformatting my phone and that did nothing. So he gave me a SIM card and told me to call Customer Support tomorrow.
I had1x for most of the day today.
Sent from my ADR6425LVW using xda premium
When I get the 1x problem I pull the battery for 30 seconds to reset the hardware. Works every time, wish it happened less.
Sent from my ADR6425LVW using xda premium
I've had my Evo LTE since launch, and have had call issues since the beginning. I came from the OG Evo, and knew Sprint had bad coverage in some areas around me; but this has been much much worse. I would say 4 out 5 calls drop immediately upon connection. I will have half or more signal when I call and as soon as it connects it drops off and I look and there are 0 bars. Oh, I'm also not in a town which has the updated network/LTE. I had done the HTC Unlock immediately, so I was nervous about trying to take my phone back. But thanks to this amazing guide, I can get it back to stock. Has anyone else had issues like this fixed by getting a new phone?
My main question is who do I take it back to? I have the BB Black Tie insurance, so I was thinking that would be easiest/quickest exchange. But I wasn't sure how they would react since there is nothing visibly wrong with the phone. And I'm sure as soon as I get in Best Buy it will work flawlessly .
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
I constantly get "no data connection" when I have 3 bars (not roaming) :/
have try doing a service reset? ##72786#
HTC EVO LTE
iamkoza said:
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
Click to expand...
Click to collapse
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
luisrod03 said:
have try doing a service reset? ##72786#
Click to expand...
Click to collapse
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
stewie63 said:
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
Click to expand...
Click to collapse
yeah its ok....the ##72786# it's going to reset your data and voice...as soon as you put the ##72786# on your phone is going to ask for the msl enter it then press menu and reset....your phone is going to reboot and run the hands-free activation...just let it run and test it out see if it works
HTC EVO LTE
What part of Oklahoma?
Sent from my EVO using xda app-developers app
Tulsa
I'm in north okc and have the exact same issue. I've been in numerous lengthy phone calls with sprint about this and I'm on my second phone to no avail. My girls phone is the same. This phone does not like the okc area whatsoever. I remember my 3d was the same. I am currently at the point of leaving sprint for this. I love this phone but its driving me crazy. And let's not get into peak hours data drop.... I'm so frustrated with sprint right now.
Sent from my EVO using Tapatalk 2
Well, I think I'm going to go back full stock tomorrow and run it by a Sprint repair store. Guys in IRC channel recommended I have them check my radios. I work with a guy who has a Samsung on Sprint and doesn't have great signal, but better than mine! I'm so torn right now, I know if i switched to Verizon I'd have great LTE signal all over town, but I wanted to support Sprint and see if they could fix their network. Now I'm regretting it but stuck in contract. But then again if I were to switch, there aren't really any phones I'm interested in on Verizon...
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
lawnguy said:
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Send it in to htc and have them fix it. They warranty it for a year.
I had one that dropped calls but my second one is perfect.
Well, I'm going to try to get to the Sprint store later this afternoon. Will update here with result. If it's just their **** network, think they might let me out of contract if I ***** enough? If they do, then where do I go? I freaking love this phone, but if it can't make phone calls I can't keep it...
--Update--
I went to a Sprint store on Saturday to see what they said. As soon as I mentioned dropped calls and crappy speeds he started apologizing. Evidently they have begun the network update in Oklahoma, which means that a lot of towers are down or not at normal capacity. He said this has been going on most of the year and that the network should be back at normal capacity by the end of the year. He also said he had heard LTE by June-July of 2013, but was just a rumor. He reset my profile and PRL and said it might help. I'm going to stick it out as of now and hope they can produce a solid LTE network. I do really love Sprint and their fight for unlimited data, just hope they keep it up.
Dropped Calls
I, too, have had terrible luck with calls dropping with this phone. I was on the OG EVO and did not have these issues at all. From looking at this site s4gru.com I do not believe that my area (Indy) should be under any network updating as of yet. However, it also looks like Oklahoma should not be, either - so maybe they started early
In the end...my old EVO did not have issues up to the day I upgraded, and the new EVO has had issues since day 1. I do not believe this is a network issue, but more of a hardware/radio/phone design issue. I hoped the newest updates (including radio) would help, but I am still dropping calls way too often.
I am reporting this from the SU forums as I never got a responce there.
I have an issue with my Sprint Evo 3D that started soon after upgrading to the official ICS update.
When I am in an area with 4g WiMAX coverage (San Antonio) my phone will constantly turn on and off the 4g antenna. It says scanning for signal, then connecting to sprint, then it turns off. After a couple seconds it turns back on and does it all over again. It will do this all day long if I am in an area with 4g coverage.
As soon as I leave San Antonio city limits and get out of range of 4g the radio will stay on but it will of course say not connected.
Restarting the phone does nothing. I havn't installed any new apps, but several of them have been updated. I don't have any apps installed that I think would effect my connections. I have Network Monitor Mini installed but I have had it installed ever since I got the phone (Couple months after release) and the 4g issue is something recent. I have also updated The PRL and profile.
Does anyone have any recommendations for anything I can try to fix this issue?
Thanks,
-Chris
Maybe one of your apps isn't ICS compatible. Are you rooted? You could try removing apps or factory reset. Is definitely not common afaik. My dad has a stock ICS 3d and hasn't mentioned having this issue.
Imagika FTW... with Tapatalk 2
All of the apps I have installed that did not come with the phone's stock ICS ROM work without any problems, so I assume they are ICS compatible. My phone isn't rooted either.
I'll wait for a few more replies before I do a factory reset. Is there a way to backup my app data without being rooted?
I understand about the reset. You can back up your data if you temp root first (unless there is an app that can do it without root, but I don't think there is). A word of warning though. When I temp rooted, my phone bootlooped so I was unable to backup any data.
Imagika FTW... with Tapatalk 2
I wanted to bump this thread to see if I can get any more replies before I reset my phone.
I have uninstalled all of the apps that I have not used recently to try and see if any of them caused this problem, but that didn't change anything.
Most of my apps are cloud based apps, so I only need to log into them to restore my data. There are a few apps that I would like to save the data for though. If anyone knows of a way to manual copy the data to my computer, please let me know. The apps I want to save the data for are:
1. Modern Combat 3
2. Dead Space
3. Osmos HD
4. ICE
5. FuelLog
6. Map Rules FREE
7. Alarm Droid
8. Fieldrunners
9. NOVA 3
10. Reckless Racing 2
11. Shadowgun
12. Zenonia 3
13. Zen Bound 2
I don't mind rooting my phone, but the last time I checked my hboot would not allow an easy root. It required using the wire trick or using a linux live CD. Of course now since I have the newest update, the hboot has probably changed and those methods may not work anymore.
Could just be your area call sprint and get ur msl number then
Dial ##3282## and put msl as password go to edit
Then restore data and let phone reboot
Sent from my SPH-D710 using XDA
Just in case sprint wants to give you **** about giving you your msl code here's a quick and easy guide that will have your phone s-off and rooted http://forum.xda-developers.com/showthread.php?t=1889438 . After you obtain root I suggest using titanium backup to backup your games and data. There's a app called msl reader that will give you the easist way to get your msl code without jumping through hoops with sprint or cdma workshop. If a data restore doesnt work, and you want to have that stock sense look there's a few custom sense roms that will have that plus everything tweaked out under the hood. Meanrom ics from mike, cool sense from coolexe and common sense from beneath-a-burning-turtle all of which can be found in the cdma development section
Oh I forgot to mention, these roms have 4g working properly
What does the msl allow me to do? The poster above (who's account is now disabled, so I do not expect him to reply) mentioned using the msl to edit and restore data.
Does this mean that using his directions will wipe my phone and return it back to factory, or is he referring to a different kind of data to be restored?
Another thing I notice now is that 3g has been horribly slow inside the city limits. I use to be able to get 1-3 mbps download speeds and a ping of around 60-100ms, but now I can barely get above 400kbps and lower than 350ms latency. Outside the city limits when I am at home (north of SA) my 3g speeds return back to normal.
I plan on stopping by the Sprint store tomorrow or Friday and having their techs look at the phone. Luckily it is an actual Sprint corporate store, and not a third party reseller. (I'll never use a third party again, way to many headaches and broken promises)
chris311 said:
What does the msl allow me to do? The poster above (who's account is now disabled, so I do not expect him to reply) mentioned using the msl to edit and restore data.
Does this mean that using his directions will wipe my phone and return it back to factory, or is he referring to a different kind of data to be restored?
Another thing I notice now is that 3g has been horribly slow inside the city limits. I use to be able to get 1-3 mbps download speeds and a ping of around 60-100ms, but now I can barely get above 400kbps and lower than 350ms latency. Outside the city limits when I am at home (north of SA) my 3g speeds return back to normal.
I plan on stopping by the Sprint store tomorrow or Friday and having their techs look at the phone. Luckily it is an actual Sprint corporate store, and not a third party reseller. (I'll never use a third party again, way to many headaches and broken promises)
Click to expand...
Click to collapse
I got my msl question answered today.
I stopped by the Sprint store on the way home and had one of their techs take a look at my phone. He used my msl to reset the data connections but that did not fix anything.
After that he took the phone apart and then replaced the antenna but that did not work either.
While I was there I also told him about the poor 3g performance while in the city limits of San Antonio. We found out that it appears to be a network issue after I asked him if he could test his 3g speed on his own phone (The new Evo 4g LTE) and his 3g speed test only netted him a 50kbps download speed, with a 500ms ping. My phone scored a little higher than his, but still only achieved 200kbps. I told him that the 3g speed has been slow for a month in San Antonio, but it works perfectly fine once I leave the city limits. He said that they have not received any complaints from other people about slow performance, which he thought was odd if this problem has been going on for so long.
The last thing he said he could try was a factory reset, but I told him that I wanted to try some other things first.
He suggested that I called Sprint using *2 to let them know about my issue. He said that they should be able to tell me if my problems are caused by network issues. My phone hasn't been the first phone he has seen that would not connect to 4g, but he said that issue happened last year and no one else has had the problem recently. The tech sitting next to him had an Evo 3D and he said that he has had no issues with connecting to 4G on it. He was even using 4G on his Evo 3D at the time and said his connection speed was fast.
There is some good news though. The tech agreed to order a replacement phone for me. He explained that I don't have to pay the deductible as the deductible only applies to stolen, lost, or damaged phones. I told him that I would called Sprint first, and then visit the store again to order a replacement phone if Sprint tech support is unable to figure out the problem.
chris311 said:
I got my msl question answered today.
I stopped by the Sprint store on the way home and had one of their techs take a look at my phone. He used my msl to reset the data connections but that did not fix anything.
After that he took the phone apart and then replaced the antenna but that did not work either.
While I was there I also told him about the poor 3g performance while in the city limits of San Antonio. We found out that it appears to be a network issue after I asked him if he could test his 3g speed on his own phone (The new Evo 4g LTE) and his 3g speed test only netted him a 50kbps download speed, with a 500ms ping. My phone scored a little higher than his, but still only achieved 200kbps. I told him that the 3g speed has been slow for a month in San Antonio, but it works perfectly fine once I leave the city limits. He said that they have not received any complaints from other people about slow performance, which he thought was odd if this problem has been going on for so long.
The last thing he said he could try was a factory reset, but I told him that I wanted to try some other things first.
He suggested that I called Sprint using *2 to let them know about my issue. He said that they should be able to tell me if my problems are caused by network issues. My phone hasn't been the first phone he has seen that would not connect to 4g, but he said that issue happened last year and no one else has had the problem recently. The tech sitting next to him had an Evo 3D and he said that he has had no issues with connecting to 4G on it. He was even using 4G on his Evo 3D at the time and said his connection speed was fast.
There is some good news though. The tech agreed to order a replacement phone for me. He explained that I don't have to pay the deductible as the deductible only applies to stolen, lost, or damaged phones. I told him that I would called Sprint first, and then visit the store again to order a replacement phone if Sprint tech support is unable to figure out the problem.
Click to expand...
Click to collapse
Sorry, forgot to give an update.
I ended up not having to replace my phone. Since I was going to replace my phone, I went ahead and reset my phone back to factory. I was unable to figure out a way to backup my app data so I just bit the bullet and took the loss. Although really the only thing I wanted to save were mostly game save files. Everything else I could easily restore manually. After the factory reset, my phone was able to connect to 4G again.
I stopped by the store on my way home and talk to the tech to let him know that my phone started connecting to 4G again after the reset so that he could take my name off of the phone they were holding for me.
Not really sure why the update to ICS caused this bug, but I am glad I can stream Netflix and Crunchyroll between my classes again. I have gone ahead and performed the HTC dev unlock, but I am now just trying to find the best way to gain root so that I can install Titanium Backup so that if this ever happens again I can backup my data this time.
Luckily, it looks like I can gain root without needing S-OFF, so I do not need to perform that wire trick.