Short Version:
Click to expand...
Click to collapse
-I woke up to no data connection (had data the night before)
-Called Verizon CSR and he said data was disabled to get my attention due to minute overages and it would be reactivated.
-Only could achieve 1xRTT connection.
-Reinstalled/installed multiple roms and kernels to no avail.
-Went back to stock, still only 1xRTT data.
Called Verizon CSRs multiple times only to have them tell me it shows that im fully functional to their system, go to Verizon store.
Long Version:
Click to expand...
Click to collapse
This morning I awoke to find my phone had no signal. I usually have 4g in my place, so I found this a little odd. I waited it out thinking it might be some temporary issue, but at 10am I ruled that out and called Verizon. I spoke with a CSR and he told me the issue was that they had "disabled my data connection to get my attention." This was to inform me that I had gone over my monthly minute allowance, which I was already aware of. So I told the CSR I would upgrade to 900 minutes for the remainder of the billing cycle. Then he said my phone should be fully functional, but turned out it wasn't. I still had no data, only voice. I fiddled around with some settings in "Radio Info", available in settings with the rom I was using. I finally got it to get 1x data somehow. Then I spent my entire free time trying different roms, kernels, etc to wind up where I am now, back to stock. I followed the guide to get unrooted and back to stock and on "2.02.605.11 STOCK RUU EXE." And I still only have 1xRTT. What's next?
*edit* I forgot to mention that no matter what I did; reflashing, reinstalling, it always showed the same kernel under "Software" in settings. That is, 2.6.35.13-gf1931dc.
lmao to get your attention? what a bunch of assclowns. they ever hear of PICKING UP A DAMN TELEPHONE? I swear, there's no real customers service anymore.
other than that man, it's their end most likely. they messed it up. probably nothing you can do.
Sent from my ADR6425LVW using XDA App
I had this happen last Saturday. Went to verizon and was told that they have been upgrading for the last month and that some phones are affected and others are not. Why that would be couldn't be explained to me by the representative. All I had been getting was 1x, 3g every once in awhile during the day, with no 4g at all.
I was running ICS roms and kept having overheating upwards of 125 degrees. I thought I had fried something lol. Finally a day or so ago, 4g magically started working again.
Sent from my ADR6425LVW using Tapatalk 2 Beta-4
I would call them back.
jayoch: 100% on that. I would have been pissed if they were cutting off my data just so that I would take my time to call THEM and ask why my data sucks, just for them to say you went over an your min.
I am geting a refurb RAZR and when I get it I will be puting it to the test.
I'm getting 1x in phoenix right now. Have been for a couple hours.
Sent from my Rezound running Tapatalk beta 4
I went to the Verizon store after work today. The CSR I spoke with on the phone apparently put a lock on my account while they looked into the problem, therefore the retail guy couldn't reactivate my account. So he went with plan B and tried reformatting my phone and that did nothing. So he gave me a SIM card and told me to call Customer Support tomorrow.
I had1x for most of the day today.
Sent from my ADR6425LVW using xda premium
When I get the 1x problem I pull the battery for 30 seconds to reset the hardware. Works every time, wish it happened less.
Sent from my ADR6425LVW using xda premium
Related
Hello Friend Citizen! You have come to this thread because your 3g is not working correctly. You may have a 1x lock or even no data at all. It is important that you follow these steps:
1. DO NOT PANIC
2. DO NOT DECIDE TO BADMOUTH A ROM/RADIO/KERNEL ETC. (its not their fault. Honestly!)
3. Breathe.
4. See step 1.
Now that we've gone that far, let me first say that VZW is having network issues. Due to these issues, they have been causing phones in different areas and even random phones (not always your friends in the same area) to lose 3g. This is affecting the Fascinate as well as the ThunderBolt, the PALM PRE and many other verizon 3g and 4g phones.
On the offchance that it is actually a modem problem, simply backup your rom and restore to stock via odin. Test out your 3g and if it is still lost, relax and restore your rom and wait for VZW to get their act together.
You can use the DL09 package in this thread to test the stock radio.
http://forum.xda-developers.com/showthread.php?t=1044474
Probably not the correct place to post this, but great thread
yeah, mine literally went out in the last 30 minutes, tried *228 option 1 and after rebooting nothing changed....but now according to the network *228 is "not a valid number"
anyone want to conspire about how this could be a part of implementing the "if you're rooted we will deny you data access" drama that was floating around recently?
Nahh...
Double-checked with a coworker who also has a Fascinate. Bone-stock DL09 and she has no data right now, as well.
I've gone back to DL09 several time running stock, unlock, non-root...and 3G still wacked.
Let it OTA update to ED01 stock (took damn 3 hours) and still wacked
Took it to verizon store to show them a vanilla stock ED01 with 3G issue. They confirmed the hardware was hosed and will be sending me a new one.
I also went to the Verizon store an hour ago to have my phone looked at. The rep called a tech and apparently he said that my phone wasn't receiving any data from their side. So he reset my data and wamo.. pages are loading, the market works, and I'm still on dl09 modem. Going to flash EC01 and see what happens. Definintly something wrong on their side of this.
any links to the data outage information?
smilepak said:
I've gone back to DL09 several time running stock, unlock, non-root...and 3G still wacked.
Let it OTA update to ED01 stock (took damn 3 hours) and still wacked
Took it to verizon store to show them a vanilla stock ED01 with 3G issue. They confirmed the hardware was hosed and will be sending me a new one.
Click to expand...
Click to collapse
I don't think it's the hardware, Verizon is having confirmed data issues. Their 4G network went down earlier today and all devices fell back to 3G, which is now having issues. Mine actually came back a little while ago only to disappear again....it's a flaky network at this point. The guy at the Verizon store doesn't have the ability to assure you your hardware is hosed. That was opinion.
On the phone with a tech right now. Let's see what they can do for me.
On the phone with a tech right now. Let's see what they can do for me.
Click to expand...
Click to collapse
Let me know.. I'm tempted to take my device in to vzw..
Sent from my SCH-I500 using Tapatalk
With my coworker having the same issue on her untouched DL09, tech support believes it to be a network issue.
He escalated a ticket and hopefully will call back soon.
I'm on 1x on my tunda bowl.
Sent from my ADR6400L using XDA App
just took a poll in the office out of the 5 devices I checked 2 are stuck on 1x (a fasc and a tunabolt). The other three (2 fasc and one inc) are fine.
weird how random it is... all 5 devices are rooted, rom'ed etc..
3G is starting to come back for me. Its sketchy and slow but before as soon as it would pop up if I tried to use it it would flake out. Now it works most of the time but its like its really under a heavy load.
Sent from my SCH-I500 using XDA Premium App
So I guess this is what its like to be on att with an iphone. Or maybe I am just holding my phone wrong.
Sent from my SCH-I500 using Tapatalk
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
Where's that guy that was screaming this prediction all over android enthusiast forums everywhere? Is he taking credit? Lol
Sent from my SCH-I500 using XDA Premium App
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
Your foil hat is crooked.
Besides that, there is not just a 4G problem. Sorry to disappoint ya.
ilprobu2 said:
its a 4g problem which is a different spectrum than 3g i have a feeling its a rooted phone acknowledgment verizon is scanning for and then locking out data as they assume we are tethering free and taking up too much data communication ive called tech support they didnt confirm any of this however no outages in my area and have rebooted and updated settings to my device from there end so ill let ya know if it worked ... currently back to stock with froyo update that took 2 hours to download at 1x wtf... i hope im just being paranoid..
Click to expand...
Click to collapse
no its not. its the same thing. there is no functioning 4g network in the world. the "4g" that the networks are feeding us is just a slightly increase bandwidth aloted to certian phones. 4g is a gigabit network and requires different hardware in the towers. the load of crap that the networks are shoveling as "4g" is basiclly the same as you calling your cable company and increasing your cable modem speed. they are simply increasing the landline bandwidth to allow for increased use.
the problem comes from vzw not properly anticipating bandwidth demands after "4g" was launched.
Honestly I lost my 3G while messing around in the **772. I ended up just calling tech. They had to remove what ever identifys me on there 3g network. Then reactivate.. in seconds my 3g became active.... Though the tech was confused to why I was showing me roaming.... and yes data roaming was unchecked and system select set to home... But never the less I'm good now.....
Sent from my SCH-I500 using XDA Premium App
Ok wtf!? last night im was chilling playin some black ops and all the sudden my 4g icon was gone when i had check my phone after a text. its been a day now and i still have absolutely no data connection. i called verizon and they said theres no outage in my area (metro detroit). ive tried flashing plenty of radios since and still no data. im starting to get a wee bit butt hurt because i needs my data son! could i have possibly killed the antenna some how? anyone else ever experience this?
Put it in airplane mode. Tben out. Sometimes that helps, try a battery pull? All else fails bring it in and replaced
sent from my thunderbolt running CL3ANTH3ROY, using the XDA premium app
hydRoponic chRonic said:
Ok wtf!? last night im was chilling playin some black ops and all the sudden my 4g icon was gone when i had check my phone after a text. its been a day now and i still have absolutely no data connection. i called verizon and they said theres no outage in my area (metro detroit). ive tried flashing plenty of radios since and still no data. im starting to get a wee bit butt hurt because i needs my data son! could i have possibly killed the antenna some how? anyone else ever experience this?
Click to expand...
Click to collapse
I've had periods where my Tbolt didn't want to connect to LTE or EVDO for a long time. It generally fixed itself after enough time. Usually way less than a day though. I'm close enough I could probably take a look at it. See if it's your phone or if mine does the same thing.
justavillain said:
Put it in airplane mode. Tben out. Sometimes that helps, try a battery pull? All else fails bring it in and replaced
sent from my thunderbolt running CL3ANTH3ROY, using the XDA premium app
Click to expand...
Click to collapse
tried both. neither worked
loonatik78 said:
I've had periods where my Tbolt didn't want to connect to LTE or EVDO for a long time. It generally fixed itself after enough time. Usually way less than a day though. I'm close enough I could probably take a look at it. See if it's your phone or if mine does the same thing.
Click to expand...
Click to collapse
where abouts are you located? im in roseville. ive been all around today for work (clinton twp, detroit, harper woods and st clair shores) and no connection in either of them areas.
could it be that ive been flashing a stupid amount of roms/radios lately? im SERIOUSLY getting butt hurt because my gal keeps sending me what she calls "naughty pics" and im not able to download them!
thanks for the quick response from the boths of yous.
I'm in St. Louis, lost 4g this afternoon. Only 1x now. Could be Verizon, and nothing at all on your end. This is the first time I haven't had 4g since I got my bolt in May.
If its not Verizon, you could pull your sim for about 10 min, then pop it back in and power up the phone.
courtesy of my bolt and tapatalk
hydRoponic chRonic said:
tried both. neither worked
where abouts are you located? im in roseville. ive been all around today for work (clinton twp, detroit, harper woods and st clair shores) and no connection in either of them areas.
could it be that ive been flashing a stupid amount of roms/radios lately? im SERIOUSLY getting butt hurt because my gal keeps sending me what she calls "naughty pics" and im not able to download them!
thanks for the quick response from the boths of yous.
Click to expand...
Click to collapse
I'm down in Toledo at the moment. Things are working fine here. Only problem was the outage last night for a couple hours. Changed ROMs and radios since then, too, with no issue.
http://www.pcworld.com/businesscenter/article/226664/lte_outage_irks_users_dents_verizons_reputation.html
It's been widespread since Tuesday night.
courtesy of my bolt and tapatalk
im mean NO DATA! nothing at all. no 1x,3g or 4g
weather widget is from when i restored the rom, it wont update
edit. did a sim pull for 10 mins and vuala 1x pops up then changes to 3g. about 10 seconds later BOOM! nothing... im gonna try a sim pull for like an hour and see what happens with that. shouldnt be any difference but its worth a shot.
This could be many things, most likely you'll need a new SIM, youll need to unroot and restore stock, go into VZW, they'll give you a new one.
delivered via Zeus' finger
I'm in the same boat! Randomly lost all data a day or 2 ago. Tried everything soo far. Assumed my sim card is dead But people say it's a network problem. I get 3g in Rev.A mode. But nothing in normal mode. I'm pissed. Willing to try a new sim card but not unrooting my phone just for a sim. What would happen if you brought a rooted phone into Verizon. I just want a sim. Would they deny you service? Or put a note on your account stating your phone has been rooted and to void your warranties?
Last time I went to the store I knew more about the phone than all three reps combined. I doubt they would even know its rooted.
Put my phone in LTE mode and got 4g back finally.
courtesy of my bolt and tapatalk
ILMF said:
Last time I went to the store I knew more about the phone than all three reps combined. I doubt they would even know its rooted.
Put my phone in LTE mode and got 4g back finally.
courtesy of my bolt and tapatalk
Click to expand...
Click to collapse
Yeah, I know. But my phone doesn't look stock one bit. Custom splash, custom boot animation, sense 3.0, gingerbread 2.3.4, custom lock ring, glowing data icons, etc.... Etc..
THUNDEROID said:
Yeah, I know. But my phone doesn't look stock one bit. Custom splash, custom boot animation, sense 3.0, gingerbread 2.3.4, custom lock ring, glowing data icons, etc.... Etc..
Click to expand...
Click to collapse
If you were returning it, yeah, then I'd go back to stock. But, for a sim swap, you can power it off, and pull the sim for them, they won't even notice it when it boots. Unless of course your boot sound is F*** Verizon or something
courtesy of my bolt and tapatalk
im convinced its my phone. went into verizon today and the reps tbolt was working fine both 3g and 4g. we did a sim swap and still nothing although, i did get like 2 mins of 4g love about 3 hours after the sim swap but then right back to nothing after it downloaded some pics from texts.
does this have anything to do with it?
i need some help here
spent an hour on the phone with Verizon and they said the netowrk in my area was fine. After all was done and said they are shipping me a new sim. Today when I woke up my phone had a data connection. I haven't shut it off or anything since the tech call.
OP
On the APN screen did you try menu/reset to default?
Sent from my ADR6400L using XDA App
brenick said:
OP
On the APN screen did you try menu/reset to default?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
yep. it changes to "VZWINTERNET" but once i back out it goes right back to disabled.
verizon is sending me a new phone on monday, they said i just have unroot the phone i have now.
Welp I just copied eveything from the "vzwinternet" apn and made a new one and it worked...
Sent from my ADR6400L using XDA App
So, I'm pretty sure that Straight Talk is throttling me. Days on the phone with customer service, and "reprovisioning" my data, and no change.
Could it be that I'm running Baseband i717 UCLC5 with Kernel UCLE3-UCLE577875?
I was thinking maybe I had a bad radio or modem combo or something..
Anyone else throttled on Straight Talk? Argh.. they were the perfect carrier until this nonsense. I don't even stream that much! Know it's in their TOS that they can cut off data or do whatever, but still..
Straight Talk data throttling.. FIXED!
God damn, after reading HowardForums and using this advice. Essentially insisting that they switch my account over to the $30 plan then back to the $40 plan.
Now my internet speeds are back to blazing.
I didn't have to speak the manager's manager to get this to happen. They do try and lead you through all the BS: Change your APN etc.. I tell them I did all that and to please switch my plan. I finally ended up with a Philipino girl who was nice enough to just try switching plans. This required I turn off the phone while they reset everything. Booted up after the plan switch and everything is normal. Phew. Guess I'll have to stream my music from my home server over SSL encryption. :-D
When you call 866-667-6472(using a different phone) you have to speak to one of THEIR MANAGERS! (I know you are a manager, but I want to speak to YOUR manager a senior manager) after that instruct them to manually change your plan to the $30 plan and then back to the $45 unlimited plan. When they start this process (even if they don't tell you to) turn off your phone and remove your battery. That takes around 10 minutes so be patient and that should be it. After talking to my rep (senior manager) it became obvious that she was not lying and had no idea straight talk was throttling and tried to nhelp me anyway she could. Back to 6Mbps download speed WaHoo!
Click to expand...
Click to collapse
Wow, thank you for this information. I too was throttled big time . I went from 5megs/sec down to .1
I tested my speeds in major cities like NY, Jax, Orlando, Philly, Charlotte and it was the same.
Straight talk said they were not throttling me so I went ahead and just bought another SIM and voila I was right back up in speed.
Next time I will try the above and let you know.
Did you have to change your phone number with the new sim?
Maybe that would be easier.. I dunno.. guess it's six of one..
Update: Two days later, without using any extra data.. throttled again.
Going to call them and ask them to switch my plan back and forth again..if
throttled again, other carrier, here I come.
In the ongoing Straight Talk Throttling Saga..
Another phone call.. this time half an hour on the phone.. they reset the plan(s) back and forth. Data speed back. Will see if it lasts. Got them to pony up 5 days free service for all the hassle.
:good:
:laugh:
I'm hearing horror story's of ppl throttled for BS.....I'm their now I'm getting .2mb dl speed.....the thing is......I'm always on wifi and only dl from wifi.....idk what to do at the moment tho
Sent from my SAMSUNG-SGH-I717 using xda premium
I use ST also and have been getting the throttle 160 kbps for about 7 days now. which is OK because I did use about 2+GB last month. but I do not tether I do have wifi at home and will begin to use it more. BUT!! If you are listening Straight Talk You need to set some clear standards. if I violate them I expect to get throttled. 160 kbps is unusable you need to do more like 500 kbps that is still a 90% cut in speed. and most of all when I reach the end of my billing cycle and start a new one, I should automatically be reset to full speed. Which is were I am now. last Sunday started my new month and mid day Monday is when I noticed that I can no longer use Google Maps. just when I really needed it. Oh and a txt warning email something would be nice!! NOT a phone call I do not answer strange numbers they can leave a message. So that is my opinion I think most people would agree with this and ST does not come off as doing shady business practices.
I went through all this a few weeks back. First three weeks with them got great speeds everywhere in two states. Then went 10 days where I never got above 200k. They made me mess with the phone and then reset something on their end. I've had about 10 days of perfect speeds everywhere in PA and MD.
cartoonmonkey said:
Another phone call.. this time half an hour on the phone.. they reset the plan(s) back and forth. Data speed back. Will see if it lasts. Got them to pony up 5 days free service for all the hassle.
:good:
:laugh:
Click to expand...
Click to collapse
Does this reset your balance? I.e. if you're in the middle of a month, do you lose the remaining days?
Correction
Guys, you don't even need to call in and change your plan to stop the data throttling. All you need to do is:
1. Call 611
2. Once you get ahold of a rep, say these exact words: "I called customer service yesterday because my data is not working, at all. My email won't load and everytime I access the internet it gives me an error saying it cannot connect to the web. The representative I spoke with yesterday took me through some trouble shooting steps with my APN settings to see if that would help and if it didn't work that I should call back and request for a network refresh or an account refresh."
3. The rep will say something like, "Ok, I will be glad to help with your problem today. I will need to transfer you to complete this transaction." They may also state, clearly, to you the ToS of Straight Talk (sections 6 and 7) regarding data usage and throttling and you need to acknowledge this in some way.
4. Once transferred repeat what you said above to the next level up rep. He/She will complete the process.
5. Now that the process is complete, please turn off your phone for 60 seconds then turn the phone back on but let it sit for a few minutes so it can register and reset it's settings and then you should see a return in normal data speeds.
Note:
- Always be curtious and kind to the reps. If you don't get your way with one of them don't get mad and hostile. They are only doing their job. Just hang up and call back till you get someone who will do it which won't be hard.
- Always say please and thank you when appropriate and always say "not a problem" when being placed on hold.
- Don't mention anything about data usage or throttling to them when placing this call to the exception of acknowledgement.
- Don't use your data like crazy after you successfully unblock your data or you will be throttled again.
- You may be subject to being throttled randomly after this call at anytime and calling back to them with these steps will always fix this issue if this happens so don't be alarmed.
Other Info:
A network/account refresh does what it says. It refreshes the network and your Straight Talk account on their side and removes the data throttle (temporarirly at times) so it behaves as if it were freshly setup just as it was on day one.
I used to have data problems also, but here recently I have noticed that my data speeds have returned to what they were when I first switched to ST. I haven't called them or done anything different with my settings, other that my usual flashing once every couple days.
Sent from my Cookie Monster of a phablet C&C Galaxy Note
How is the overall straight talk service? I've been debating switching to that myself
Sent from my SGH-I717 using xda app-developers app
joe012594 said:
Guys, you don't even need to call in and change your plan to stop the data throttling. All you need to do is:
1. Call 611
2. Once you get ahold of a rep, say these exact words: "I called customer service yesterday because my data is not working, at all. My email won't load and everytime I access the internet it gives me an error saying it cannot connect to the web. The representative I spoke with yesterday took me through some trouble shooting steps with my APN settings to see if that would help and if it didn't work that I should call back and request for a network refresh or an account refresh."
3. The rep will say something like, "Ok, I will be glad to help with your problem today. I will need to transfer you to complete this transaction." They may also state, clearly, to you the ToS of Straight Talk (sections 6 and 7) regarding data usage and throttling and you need to acknowledge this in some way.
4. Once transferred repeat what you said above to the next level up rep. He/She will complete the process.
5. Now that the process is complete, please turn off your phone for 60 seconds then turn the phone back on but let it sit for a few minutes so it can register and reset it's settings and then you should see a return in normal data speeds.
Note:
- Always be curtious and kind to the reps. If you don't get your way with one of them don't get mad and hostile. They are only doing their job. Just hang up and call back till you get someone who will do it which won't be hard.
- Always say please and thank you when appropriate and always say "not a problem" when being placed on hold.
- Don't mention anything about data usage or throttling to them when placing this call to the exception of acknowledgement.
- Don't use your data like crazy after you successfully unblock your data or you will be throttled again.
- You may be subject to being throttled randomly after this call at anytime and calling back to them with these steps will always fix this issue if this happens so don't be alarmed.
Other Info:
A network/account refresh does what it says. It refreshes the network and your Straight Talk account on their side and removes the data throttle (temporarirly at times) so it behaves as if it were freshly setup just as it was on day one.
Click to expand...
Click to collapse
Tried this... it didn't fix the throttling for me. They were helpful though and everything went as you described, except for the wanted outcome.
knoshann said:
How is the overall straight talk service? I've been debating switching to that myself
Sent from my SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
For me its great i made the switch a month ago love it have 4g speed everywhere Where T-Mobile had dead zones. I'm online a lot no throttling but i don't watch videos on my phone so. Switch you will notice the Difference and call quality is great
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Just an update on my throttling issue. I emailed them and got a call back from them later. This person fixed my throttling issue. I turned off my phone, they did something on their end, and I turned it back on... no more throttled connection. Prior to this, https connections would fail due to the low bandwidth, the play store would say it wasn't connected, etc.
Just attempted this. The manager went through my browsing history, became rather uptight and questioned me about my browser usage. He then read to me the Data and Throttling terms and even caught onto my tether. He then went on to tell me that since I was now aware of the terms, usuage against them after my next refill will result in my service being shut off.
In short, it didnt go well...at all.
clepperM said:
Just attempted this. The manager went through my browsing history, became rather uptight and questioned me about my browser usage. He then read to me the Data and Throttling terms and even caught onto my tether. He then went on to tell me that since I was now aware of the terms, usuage against them after my next refill will result in my service being shut off.
In short, it didnt go well...at all.
Click to expand...
Click to collapse
Not to point fingers but what was your data usage?
I had to call about throttling 3 days ago and after asking for a network reset they asked me to restart my phone (international Galaxy note 2, cut down sim to micro sim) and after the restart it was at full speed again. I asked what they did and they claimed nothing. I had restarted five times already but was still at 30 kB/s. I wish I knew how long I had been running slow since I'm on wifi a lot.
Sent from my GT-N7100 using Tapatalk 2
Staight does throttle your speed they just wont admit to it i can say i switched to net10 nd i hve not had my speed throttled
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I can say that besides being throttled I have just as great coverage phone\data as I did with at&t..My average DL is about 6mbs UpL is around 1.5mbs witch I find to be good enough. ..On the other hand I was only 10 days into my month and was Indeed THROTTLED. .my data usage for 10 days was 1.3 gigs...Hardly any..averaged 108mbs per day...1 day I hit 300mbs and thats when I was throttled..I did indeed read up on how to fix the problem. .called CS and that failed a few different times..gonna have to wait till next month and keep data down even more than I already do...I dont tether or Stream..Just use the Browser...
Sent from my SAMSUNG-SGH-I727 using xda premium
I've been perma-roaming due to wanting to get out of the sprint contract. For the past week my phone hasn't been able to get 3g connection at all, on the latest PRL or verizon ones. I called sprint and asked them about it on Tuesday, they said they're having tower upgrades in the area and they're installing 4g. Riiiiight. They said they'll call sunday to check back and credit me for the days the connection wasn't working, have not heard back. I've tried the latest sprint PRL this morning, and I can now get 3g sprint data, but trying to force it to roam now the mobile data either gets stuck on "turning on" or goes straight to disconnected.
Any ideas if sprint can literally cut you off from roaming? I did 15gb of roaming last month and did 2.3gb this month before it stopped working.
Anyone in the Phoenix area who is using any PRLs with Verizon roaming working?
And last but not least, what's the dialer code to attempt a hands free activation or reset the data profile?
Should I just call sprint and complain I can't roam?
Check this thread:
http://forum.xda-developers.com/showthread.php?t=2137826
Sent from my EVO using xda app-developers app
Update, after resetting the phone and doing all that, it wouldn't connect to any kind of 3g. Unrooted it took it back to sprint, they replaced it for 50 bucks. The replacement phone does the exact same thing. They claim there's nothing placed on the account blocking me from using data, but I'll wait for the next replacement now, and if that one doesn't work still, I will be raising all kinds of hell. They apparently don't have another account to activate the phone under to try it... kind of hard to believe with all of those phones in the store active. Sigh...
Fost04mach said:
Update, after resetting the phone and doing all that, it wouldn't connect to any kind of 3g. Unrooted it took it back to sprint, they replaced it for 50 bucks. The replacement phone does the exact same thing. They claim there's nothing placed on the account blocking me from using data, but I'll wait for the next replacement now, and if that one doesn't work still, I will be raising all kinds of hell. They apparently don't have another account to activate the phone under to try it... kind of hard to believe with all of those phones in the store active. Sigh...
Click to expand...
Click to collapse
Weird even after a hard reset ##786#? Are you in a good service area?
Flowed from my Jewel using Tapatalk 2
Yep, was in a good service area, well, as good as Phoenix can be called. The third phone apparently did the trick. I am back, rooted, and downloading torrents again to run up roaming as much as possible . I can't believe how bad their tech support is... When they tell me to go to the store because they can do things they cannot do with me over the phone (other phone mind you), and you go in the store and they do a master reset and then go, yep, it's bad... Then when the replacement comes in, does the same thing, and they tell me to call tech support which then tells me to go back in the store... I'm firmly convinced it was a layer 8 error...
On may 5th I was throttled because I went over 5GB. My cycle started may 10th and it never went back to the 4G speed. I can connect to the 4G network, shows 4G, but the data speed is 0.05Kbps... I removed the SIM card, power cycled it, switch back and forth 2G and 4G and nothing.
I've been throttled before with my Amaze 4G and it would go back to normal 4G speeds the day of the new cycle. It's the first time it has gotten stuck in 2G speeds.
I hope it's not a phone issue. This phone is extremely rare to come by in Puerto Rico.
It's not the phone, check your tmobile account
Sent from my HTC One using xda app-developers app
Goog luck with that. Same thing happened to me and they couldn't figure out why. It didn't show on their side I was being throttled but I was. I got screwed that whole month till the month after when everything went back to normal.
I did ask for 50% discount on my data though. So they only charged me $15.
Sent from my HTC myTouch 4g using xda premium
coupetastic-droid said:
Goog luck with that. Same thing happened to me and they couldn't figure out why. It didn't show on their side I was being throttled but I was. I got screwed that whole month till the month after when everything went back to normal.
I did ask for 50% discount on my data though. So they only charged me $15.
Sent from my HTC myTouch 4g using xda premium
Click to expand...
Click to collapse
They refreshed my network connection, but nothing. I guess I have to wait. I tried the SIM in another phone, and the same slow speed issue. Looks like I'll be on WiFi more than ever until this gets fixed. :/
elfrisi said:
They refreshed my network connection, but nothing. I guess I have to wait. I tried the SIM in another phone, and the same slow speed issue. Looks like I'll be on WiFi more than ever until this gets fixed. :/
Click to expand...
Click to collapse
Yea, you have exactly the same problem I had. I suggest you call and demand for a discount on your account for this month, since you're paying for a service you're not receiving. It was a hassle for me. CS wouldn't help me because I couldn't proof to them that I was throttled when their system showed I wasn't.
I actually had to go into a corporate tmo store, explain and show them my problem. Then I asked the rep if she can call herself and let them know my problem and that she was proof. From there, I demanded a discount.
Sent from my HTC myTouch 4g using xda premium