So, I'm pretty sure that Straight Talk is throttling me. Days on the phone with customer service, and "reprovisioning" my data, and no change.
Could it be that I'm running Baseband i717 UCLC5 with Kernel UCLE3-UCLE577875?
I was thinking maybe I had a bad radio or modem combo or something..
Anyone else throttled on Straight Talk? Argh.. they were the perfect carrier until this nonsense. I don't even stream that much! Know it's in their TOS that they can cut off data or do whatever, but still..
Straight Talk data throttling.. FIXED!
God damn, after reading HowardForums and using this advice. Essentially insisting that they switch my account over to the $30 plan then back to the $40 plan.
Now my internet speeds are back to blazing.
I didn't have to speak the manager's manager to get this to happen. They do try and lead you through all the BS: Change your APN etc.. I tell them I did all that and to please switch my plan. I finally ended up with a Philipino girl who was nice enough to just try switching plans. This required I turn off the phone while they reset everything. Booted up after the plan switch and everything is normal. Phew. Guess I'll have to stream my music from my home server over SSL encryption. :-D
When you call 866-667-6472(using a different phone) you have to speak to one of THEIR MANAGERS! (I know you are a manager, but I want to speak to YOUR manager a senior manager) after that instruct them to manually change your plan to the $30 plan and then back to the $45 unlimited plan. When they start this process (even if they don't tell you to) turn off your phone and remove your battery. That takes around 10 minutes so be patient and that should be it. After talking to my rep (senior manager) it became obvious that she was not lying and had no idea straight talk was throttling and tried to nhelp me anyway she could. Back to 6Mbps download speed WaHoo!
Click to expand...
Click to collapse
Wow, thank you for this information. I too was throttled big time . I went from 5megs/sec down to .1
I tested my speeds in major cities like NY, Jax, Orlando, Philly, Charlotte and it was the same.
Straight talk said they were not throttling me so I went ahead and just bought another SIM and voila I was right back up in speed.
Next time I will try the above and let you know.
Did you have to change your phone number with the new sim?
Maybe that would be easier.. I dunno.. guess it's six of one..
Update: Two days later, without using any extra data.. throttled again.
Going to call them and ask them to switch my plan back and forth again..if
throttled again, other carrier, here I come.
In the ongoing Straight Talk Throttling Saga..
Another phone call.. this time half an hour on the phone.. they reset the plan(s) back and forth. Data speed back. Will see if it lasts. Got them to pony up 5 days free service for all the hassle.
:good:
:laugh:
I'm hearing horror story's of ppl throttled for BS.....I'm their now I'm getting .2mb dl speed.....the thing is......I'm always on wifi and only dl from wifi.....idk what to do at the moment tho
Sent from my SAMSUNG-SGH-I717 using xda premium
I use ST also and have been getting the throttle 160 kbps for about 7 days now. which is OK because I did use about 2+GB last month. but I do not tether I do have wifi at home and will begin to use it more. BUT!! If you are listening Straight Talk You need to set some clear standards. if I violate them I expect to get throttled. 160 kbps is unusable you need to do more like 500 kbps that is still a 90% cut in speed. and most of all when I reach the end of my billing cycle and start a new one, I should automatically be reset to full speed. Which is were I am now. last Sunday started my new month and mid day Monday is when I noticed that I can no longer use Google Maps. just when I really needed it. Oh and a txt warning email something would be nice!! NOT a phone call I do not answer strange numbers they can leave a message. So that is my opinion I think most people would agree with this and ST does not come off as doing shady business practices.
I went through all this a few weeks back. First three weeks with them got great speeds everywhere in two states. Then went 10 days where I never got above 200k. They made me mess with the phone and then reset something on their end. I've had about 10 days of perfect speeds everywhere in PA and MD.
cartoonmonkey said:
Another phone call.. this time half an hour on the phone.. they reset the plan(s) back and forth. Data speed back. Will see if it lasts. Got them to pony up 5 days free service for all the hassle.
:good:
:laugh:
Click to expand...
Click to collapse
Does this reset your balance? I.e. if you're in the middle of a month, do you lose the remaining days?
Correction
Guys, you don't even need to call in and change your plan to stop the data throttling. All you need to do is:
1. Call 611
2. Once you get ahold of a rep, say these exact words: "I called customer service yesterday because my data is not working, at all. My email won't load and everytime I access the internet it gives me an error saying it cannot connect to the web. The representative I spoke with yesterday took me through some trouble shooting steps with my APN settings to see if that would help and if it didn't work that I should call back and request for a network refresh or an account refresh."
3. The rep will say something like, "Ok, I will be glad to help with your problem today. I will need to transfer you to complete this transaction." They may also state, clearly, to you the ToS of Straight Talk (sections 6 and 7) regarding data usage and throttling and you need to acknowledge this in some way.
4. Once transferred repeat what you said above to the next level up rep. He/She will complete the process.
5. Now that the process is complete, please turn off your phone for 60 seconds then turn the phone back on but let it sit for a few minutes so it can register and reset it's settings and then you should see a return in normal data speeds.
Note:
- Always be curtious and kind to the reps. If you don't get your way with one of them don't get mad and hostile. They are only doing their job. Just hang up and call back till you get someone who will do it which won't be hard.
- Always say please and thank you when appropriate and always say "not a problem" when being placed on hold.
- Don't mention anything about data usage or throttling to them when placing this call to the exception of acknowledgement.
- Don't use your data like crazy after you successfully unblock your data or you will be throttled again.
- You may be subject to being throttled randomly after this call at anytime and calling back to them with these steps will always fix this issue if this happens so don't be alarmed.
Other Info:
A network/account refresh does what it says. It refreshes the network and your Straight Talk account on their side and removes the data throttle (temporarirly at times) so it behaves as if it were freshly setup just as it was on day one.
I used to have data problems also, but here recently I have noticed that my data speeds have returned to what they were when I first switched to ST. I haven't called them or done anything different with my settings, other that my usual flashing once every couple days.
Sent from my Cookie Monster of a phablet C&C Galaxy Note
How is the overall straight talk service? I've been debating switching to that myself
Sent from my SGH-I717 using xda app-developers app
joe012594 said:
Guys, you don't even need to call in and change your plan to stop the data throttling. All you need to do is:
1. Call 611
2. Once you get ahold of a rep, say these exact words: "I called customer service yesterday because my data is not working, at all. My email won't load and everytime I access the internet it gives me an error saying it cannot connect to the web. The representative I spoke with yesterday took me through some trouble shooting steps with my APN settings to see if that would help and if it didn't work that I should call back and request for a network refresh or an account refresh."
3. The rep will say something like, "Ok, I will be glad to help with your problem today. I will need to transfer you to complete this transaction." They may also state, clearly, to you the ToS of Straight Talk (sections 6 and 7) regarding data usage and throttling and you need to acknowledge this in some way.
4. Once transferred repeat what you said above to the next level up rep. He/She will complete the process.
5. Now that the process is complete, please turn off your phone for 60 seconds then turn the phone back on but let it sit for a few minutes so it can register and reset it's settings and then you should see a return in normal data speeds.
Note:
- Always be curtious and kind to the reps. If you don't get your way with one of them don't get mad and hostile. They are only doing their job. Just hang up and call back till you get someone who will do it which won't be hard.
- Always say please and thank you when appropriate and always say "not a problem" when being placed on hold.
- Don't mention anything about data usage or throttling to them when placing this call to the exception of acknowledgement.
- Don't use your data like crazy after you successfully unblock your data or you will be throttled again.
- You may be subject to being throttled randomly after this call at anytime and calling back to them with these steps will always fix this issue if this happens so don't be alarmed.
Other Info:
A network/account refresh does what it says. It refreshes the network and your Straight Talk account on their side and removes the data throttle (temporarirly at times) so it behaves as if it were freshly setup just as it was on day one.
Click to expand...
Click to collapse
Tried this... it didn't fix the throttling for me. They were helpful though and everything went as you described, except for the wanted outcome.
knoshann said:
How is the overall straight talk service? I've been debating switching to that myself
Sent from my SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
For me its great i made the switch a month ago love it have 4g speed everywhere Where T-Mobile had dead zones. I'm online a lot no throttling but i don't watch videos on my phone so. Switch you will notice the Difference and call quality is great
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Just an update on my throttling issue. I emailed them and got a call back from them later. This person fixed my throttling issue. I turned off my phone, they did something on their end, and I turned it back on... no more throttled connection. Prior to this, https connections would fail due to the low bandwidth, the play store would say it wasn't connected, etc.
Just attempted this. The manager went through my browsing history, became rather uptight and questioned me about my browser usage. He then read to me the Data and Throttling terms and even caught onto my tether. He then went on to tell me that since I was now aware of the terms, usuage against them after my next refill will result in my service being shut off.
In short, it didnt go well...at all.
clepperM said:
Just attempted this. The manager went through my browsing history, became rather uptight and questioned me about my browser usage. He then read to me the Data and Throttling terms and even caught onto my tether. He then went on to tell me that since I was now aware of the terms, usuage against them after my next refill will result in my service being shut off.
In short, it didnt go well...at all.
Click to expand...
Click to collapse
Not to point fingers but what was your data usage?
I had to call about throttling 3 days ago and after asking for a network reset they asked me to restart my phone (international Galaxy note 2, cut down sim to micro sim) and after the restart it was at full speed again. I asked what they did and they claimed nothing. I had restarted five times already but was still at 30 kB/s. I wish I knew how long I had been running slow since I'm on wifi a lot.
Sent from my GT-N7100 using Tapatalk 2
Staight does throttle your speed they just wont admit to it i can say i switched to net10 nd i hve not had my speed throttled
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I can say that besides being throttled I have just as great coverage phone\data as I did with at&t..My average DL is about 6mbs UpL is around 1.5mbs witch I find to be good enough. ..On the other hand I was only 10 days into my month and was Indeed THROTTLED. .my data usage for 10 days was 1.3 gigs...Hardly any..averaged 108mbs per day...1 day I hit 300mbs and thats when I was throttled..I did indeed read up on how to fix the problem. .called CS and that failed a few different times..gonna have to wait till next month and keep data down even more than I already do...I dont tether or Stream..Just use the Browser...
Sent from my SAMSUNG-SGH-I727 using xda premium
Related
Has any other aria users got the dreaded att tethering text warning? i got one today and was wondering if this was just a ploy to scare us into stoping / changing plans or can they really tell.
i read something about changing the TTL number in our device cause that is tipping them off. Also read about different APN's being used for phone / tethered use.
I have been tethering for well over 2 years now, averaging between 5 to 10 gigs of data a month, so if they can tell that it is tethering and not phone usage why have they waited till now to try and stop me?
Does any one have any advice?
My guess (and this is strictly a guess, I don't have any inside knowledge or anything) is that they likely went after the biggest, easiest target group of people who were tethering without tethering plans first - which I would guess are jailbroken iphone users. After that, they are probably going after the biggest data users. at 5-10 GB per month, I'd guess (again I don't know) that you probably don't qualify in this category either. Maybe they've finally gotten around to going after the small-ish heavy data users??
Ha I got one of those txt msg today too. Mine didn't have any warning or anything it simply said something about tethering and to call them for details.
I don't think they can change your plan without your permission.
Sent from my Liberty using XDA App
Bryan583 said:
Ha I got one of those txt msg today too. Mine didn't have any warning or anything it simply said something about tethering and to call them for details.
I don't think they can change your plan without your permission.
Sent from my Liberty using XDA App
Click to expand...
Click to collapse
Sure they can. Stick a sim with no data plan in a smart phone and watch how fast they throw a data plan on the line without your permission.
Sent from my LG-P925 using Tapatalk
CallMeAria said:
Sure they can. Stick a sim with no data plan in a smart phone and watch how fast they throw a data plan on the line without your permission.
Sent from my LG-P925 using Tapatalk
Click to expand...
Click to collapse
They definitely will change it. Heard it straight from AT&T guy.
Sent from my Atrix
I know they can change your plan of you violate the TOS, which I am by tethering. But it is my under standing that with iphones there is something in the software that is telling them. That is why they cracked down on iPhone users first. Butt I am on a fully rooted aria with CM7. So there is nothing software wise that squealing on me. So is it the way the data is transferred ( apn, ttl, ???), or are they just guessing based on data usage.
Sent from my Liberty using XDA App
whitebrw said:
I know they can change your plan of you violate the TOS, which I am by tethering. But it is my under standing that with iphones there is something in the software that is telling them. That is why they cracked down on iPhone users first. Butt I am on a fully rooted aria with CM7. So there is nothing software wise that squealing on me. So is it the way the data is transferred ( apn, ttl, ???), or are they just guessing based on data usage.
Sent from my Liberty using XDA App
Click to expand...
Click to collapse
Nerds just know.
Sent from my Atrix
andrew.cambridge said:
Nerds just know.
Sent from my Atrix
Click to expand...
Click to collapse
ROFL
Sent from my LG-P925 using Tapatalk
Moved to proper section
ha. When you said 5-10 gigs I was taken back. I went to the ATT store about a month ago and asked how much data I used last month. 125 mb!!!! This is because I am always on wifi unless I am traveling. After hearing this I almost began tethering!
mikelebz said:
ha. When you said 5-10 gigs I was taken back. I went to the ATT store about a month ago and asked how much data I used last month. 125 mb!!!! This is because I am always on wifi unless I am traveling. After hearing this I almost began tethering!
Click to expand...
Click to collapse
I use around 10gb a month easily. The way I see it I'm paying for unlimited data so I'm gonna use unlimited. Recently it seems like I've been throttled back a bit (just a guess not positive) .
Sent from my Liberty using XDA App
Are you using a stock rom? I assume since you actually have the hotspot software installed you are using a 3rd party rom.
Not all roms remove the AT&T apn that you connect to when using hotspot instead of basic tethering. (AT&T paid tethering uses isp.cingular, while your normal data connection, and the apn you should tether through is wap.cingular).
Im a heavy data user (5-10gb+), never gotten a text message to upgrade my account (MediaNET) or to stop tethering (using wap.cingular only)
Also, Ive had this discussion on xda a long time ago, but it seems a very few of us might be grandfathered in. Last time I got a phone (and updated my contract) from AT&T was back when they were AT&T the first time around. Before Cingular. Still buying new/used phones on ebay, and keeping my unlimited MediaNET account. My wife has a BB, and I use an Android phone, and neither one of use has ever been forced into a new data plan.
Ive also always paid my bill on time, and online, and I literally have never called AT&T for any sort of problem. (which from what Ive read, the CSR will instantly upgrade your plan if they see anything awry with your account.)
Check your rom, make sure you're using the correct apn, remove the tethering data plan using your online account tools, and try not to tether so much. (surf, don't download.)
Root
You can root your aria by useing unrevoked... When you have done that download liberated 2.2 rom and flash it...When that is done and click wifi hotspot and there you go.. THis willl also unlock unknown sources option and allow you to get non market apps (Swype) Hope this helped!
Bumping an old thread.
After years and years, I finally got the txt message, and a letter in the mail today!
(the tethering letter, not the "we're going to force upgrade your plan" letter)
Going to stop tethering (haven't tethered in months at all, but did use ttorrent, a native android torrent program over the past month)
Been out of contract forever, would hate to have to buy new phones, but would consider changing providers if they get rid of our cheap data plan.
Good opportunity for a bump, yes. I have my own recent experience.
I remember a few months ago trying to manually set up an APN to get around it... and what finally worked was to install unrevoked and then Liberated. Then I could run the wireless hotspot without trouble.
However... I started having issues downloading MMS... pictures just wouldn't download easily or at all sometimes... I had this problem for a few months, while the wifi hotspotting worked fine. I googled this "network error" I was getting while trying to download MMS attachments, and it said that the Aria has problems switching between two different APN's.
SO... I removed the second APN. Now, I'm not sure if it's the one I originally created BEFORE Liberated, or if Liberated installed its own secondary APN. What I *DO* know is that removing my second APN (and leaving just the locked "MEdia Net" one) fixed my MMS problem... BUT... IT RETURNED THE DAMN "no tethering" notification when I tried to run the hotspot again!!!
WTF??
I hate this. WHAT is it that generates that message?
EDIT: SO I re-created the second (unlocked) APN profile.. I called it "root" and copied all the info from the locked MEdia Net APN profile, and I somehow apparently remembered that the password was CINGULAR, because now when I try the wifi hotspot it works without the error.
SO... it needs to use a fresh profile, because something in the original locked "MEdia Net" APN profile is what triggers the damn wifi error "call 611" message.
I just hope I don't get more MMS problems again. I wish there was a way a guru could get into the "locked" MEdiaNet APN and see what is causing the lockout, and how to remove it, so we can just have ONE APN profile.
But meh. I got tethering back.
NOW... to answer some questions that some of you have raised here... I spoke to two different AT&T techs on the phone.. I made sure to get North American call centers, one in Kentucky I think and the other was in northern California. Both of them said essentially the same thing:
Throttling back will occur with the TOP 5% of data users. These are people who use somewhere around 15-20 gigs a month (which is way beyond the common tiered 2GB limit).
NOW, for those of us who tether, it depends. If you're streaming crap, downloading programs and lots of media, then YES, you're going to push yourself into the higher bracket. However, one of the techs mentioned that he uses Pandora with his Inspire on the HD setting, and he listens to it in his cubicle at work every day, and on the way to and from work in his car. He said he still never goes beyond his 2GB limit. I had been using Pandora on my Aria without the realization there was an HD setting (so apparently I've been enjoying the lower bandwidth stream without issues, sounds fine to me). I haven't even put a dent in my usage.
The only people who truly need to worry about tethering and bandwidth and throttling and Aria phones (and pretty much all the Android phones, won't speak for iPhone on this) are those power users who are tethering their phone to their computer CONSTANTLY, and raping the net for all sorts of streams and media downloads... bittorrents, emule feeds, etc. People who are indeed abusing things and doing so not for one month, but he said for a few consecutive months. Honestly, those are the people who SHOULD be throttled IMO. I don't mind the idea of someone going over their 2GB limit, or in the case of the few remaining people on Unlimited data plans (such as myself), doing so a few months scattered throughout the year is one thing, but consistently syphoning at high transfers every month in a row... yeah, that's not 99% of us.
So really, I'll keep tethering my Galaxy Tab to my phone, rather than pay for my Tab's data plan. I *can't* do any hardcore data hogging on this Galaxy Tab. It just makes sense to take advantage of my Aria's 3G data, since I can use it more comfortably on the tablet than on the tiny Aria. Truth be told, that's why I got the Aria... small and a great phone, able to serve the tablet data, and on those rare moments where all I have on me is the phone, do pretty much most the basic Android things.
Anyways I hope this contributes some to the thread.
Suleeto said:
Good opportunity for a bump, yes. I have my own recent experience.
I remember a few months ago trying to manually set up an APN to get around it... and what finally worked was to install unrevoked and then Liberated. Then I could run the wireless hotspot without trouble.
However... I started having issues downloading MMS... pictures just wouldn't download easily or at all sometimes... I had this problem for a few months, while the wifi hotspotting worked fine. I googled this "network error" I was getting while trying to download MMS attachments, and it said that the Aria has problems switching between two different APN's.
SO... I removed the second APN. Now, I'm not sure if it's the one I originally created BEFORE Liberated, or if Liberated installed its own secondary APN. What I *DO* know is that removing my second APN (and leaving just the locked "MEdia Net" one) fixed my MMS problem... BUT... IT RETURNED THE DAMN "no tethering" notification when I tried to run the hotspot again!!!
WTF??
I hate this. WHAT is it that generates that message?
EDIT: SO I re-created the second (unlocked) APN profile.. I called it "root" and copied all the info from the locked MEdia Net APN profile, and I somehow apparently remembered that the password was CINGULAR, because now when I try the wifi hotspot it works without the error.
SO... it needs to use a fresh profile, because something in the original locked "MEdia Net" APN profile is what triggers the damn wifi error "call 611" message.
I just hope I don't get more MMS problems again. I wish there was a way a guru could get into the "locked" MEdiaNet APN and see what is causing the lockout, and how to remove it, so we can just have ONE APN profile.
But meh. I got tethering back.
NOW... to answer some questions that some of you have raised here... I spoke to two different AT&T techs on the phone.. I made sure to get North American call centers, one in Kentucky I think and the other was in northern California. Both of them said essentially the same thing:
Throttling back will occur with the TOP 5% of data users. These are people who use somewhere around 15-20 gigs a month (which is way beyond the common tiered 2GB limit).
NOW, for those of us who tether, it depends. If you're streaming crap, downloading programs and lots of media, then YES, you're going to push yourself into the higher bracket. However, one of the techs mentioned that he uses Pandora with his Inspire on the HD setting, and he listens to it in his cubicle at work every day, and on the way to and from work in his car. He said he still never goes beyond his 2GB limit. I had been using Pandora on my Aria without the realization there was an HD setting (so apparently I've been enjoying the lower bandwidth stream without issues, sounds fine to me). I haven't even put a dent in my usage.
The only people who truly need to worry about tethering and bandwidth and throttling and Aria phones (and pretty much all the Android phones, won't speak for iPhone on this) are those power users who are tethering their phone to their computer CONSTANTLY, and raping the net for all sorts of streams and media downloads... bittorrents, emule feeds, etc. People who are indeed abusing things and doing so not for one month, but he said for a few consecutive months. Honestly, those are the people who SHOULD be throttled IMO. I don't mind the idea of someone going over their 2GB limit, or in the case of the few remaining people on Unlimited data plans (such as myself), doing so a few months scattered throughout the year is one thing, but consistently syphoning at high transfers every month in a row... yeah, that's not 99% of us.
So really, I'll keep tethering my Galaxy Tab to my phone, rather than pay for my Tab's data plan. I *can't* do any hardcore data hogging on this Galaxy Tab. It just makes sense to take advantage of my Aria's 3G data, since I can use it more comfortably on the tablet than on the tiny Aria. Truth be told, that's why I got the Aria... small and a great phone, able to serve the tablet data, and on those rare moments where all I have on me is the phone, do pretty much most the basic Android things.
Anyways I hope this contributes some to the thread.
Click to expand...
Click to collapse
Well, that's a BIG bump... it's probably a pimple .
Update
i figured i would give an update to everyone. after making my initial posts i checked my data usage for the month prior to getting the "text warning" and i used 38+ GB (damn torrrents). ooops! hehehe. i guess that explains it.
Some side info, Duh! yes i am rooted. cm 7.1, Using wap.cingular APN
I called ATT, got the special division that was set up to deal with this issue. told the lady that i didn't tether i just streamed constantly. she didn't know anything about how they detected that i was tethering but as long as i didn't tether after sept 30th nothing would be changed on my account. i am still tethering as we speak and no changes have been made to my account. the only thing that i changed (besides a lot less usage) was the default TTL number on my PC.
I guess we will see when this months bill comes in. I'll keep everyone posted.
I too called the special dept. And told them a similar story that I stream from YouTube, Pandora, etc. I've also told them I've never tethered and my aria wouldn't let me. I tried it once and got a message to call 611 to enable this feature.
But now I'm a month or so into it and still no bill change.
Side note- I found a couple apps in the market that are torrent apps so now I download to my phone. Megaupload downloaded, mediafire, file serve, ect. And just surf with the tether.
Sent from my Desire HD using XDA App
Well, another bump...
Even with the WAP.CINGULAR APN profile I am now getting the dreaded "611" popup. Rebooted twice. Reselected the custom APN multiple times. Still nada. And I only tethered a few times a week for surfing, and only a few minutes each time. So make of that what you will.
What to about my tethering issue
The whole reason I signed up for ATT was so I could tether my Atrix and play online poker (10MB/hour.)
All I did was root my phone and change a PostSQL value to enable tethering. I played poker fine, but eventually got greedy and started D/L all sorts of crap going well over my 2GB/month contract and was billed.
I just recently got the nastygram from ATT and haven't called them yet.
Could someone please explain to me what I need to do so after I call ATT I won't be detected tethering again?
I'm a semi-android newb, but certainly no linux/computer newb. Thanks for help
Short Version:
Click to expand...
Click to collapse
-I woke up to no data connection (had data the night before)
-Called Verizon CSR and he said data was disabled to get my attention due to minute overages and it would be reactivated.
-Only could achieve 1xRTT connection.
-Reinstalled/installed multiple roms and kernels to no avail.
-Went back to stock, still only 1xRTT data.
Called Verizon CSRs multiple times only to have them tell me it shows that im fully functional to their system, go to Verizon store.
Long Version:
Click to expand...
Click to collapse
This morning I awoke to find my phone had no signal. I usually have 4g in my place, so I found this a little odd. I waited it out thinking it might be some temporary issue, but at 10am I ruled that out and called Verizon. I spoke with a CSR and he told me the issue was that they had "disabled my data connection to get my attention." This was to inform me that I had gone over my monthly minute allowance, which I was already aware of. So I told the CSR I would upgrade to 900 minutes for the remainder of the billing cycle. Then he said my phone should be fully functional, but turned out it wasn't. I still had no data, only voice. I fiddled around with some settings in "Radio Info", available in settings with the rom I was using. I finally got it to get 1x data somehow. Then I spent my entire free time trying different roms, kernels, etc to wind up where I am now, back to stock. I followed the guide to get unrooted and back to stock and on "2.02.605.11 STOCK RUU EXE." And I still only have 1xRTT. What's next?
*edit* I forgot to mention that no matter what I did; reflashing, reinstalling, it always showed the same kernel under "Software" in settings. That is, 2.6.35.13-gf1931dc.
lmao to get your attention? what a bunch of assclowns. they ever hear of PICKING UP A DAMN TELEPHONE? I swear, there's no real customers service anymore.
other than that man, it's their end most likely. they messed it up. probably nothing you can do.
Sent from my ADR6425LVW using XDA App
I had this happen last Saturday. Went to verizon and was told that they have been upgrading for the last month and that some phones are affected and others are not. Why that would be couldn't be explained to me by the representative. All I had been getting was 1x, 3g every once in awhile during the day, with no 4g at all.
I was running ICS roms and kept having overheating upwards of 125 degrees. I thought I had fried something lol. Finally a day or so ago, 4g magically started working again.
Sent from my ADR6425LVW using Tapatalk 2 Beta-4
I would call them back.
jayoch: 100% on that. I would have been pissed if they were cutting off my data just so that I would take my time to call THEM and ask why my data sucks, just for them to say you went over an your min.
I am geting a refurb RAZR and when I get it I will be puting it to the test.
I'm getting 1x in phoenix right now. Have been for a couple hours.
Sent from my Rezound running Tapatalk beta 4
I went to the Verizon store after work today. The CSR I spoke with on the phone apparently put a lock on my account while they looked into the problem, therefore the retail guy couldn't reactivate my account. So he went with plan B and tried reformatting my phone and that did nothing. So he gave me a SIM card and told me to call Customer Support tomorrow.
I had1x for most of the day today.
Sent from my ADR6425LVW using xda premium
When I get the 1x problem I pull the battery for 30 seconds to reset the hardware. Works every time, wish it happened less.
Sent from my ADR6425LVW using xda premium
I have a video link: http://www.youtube.com/watch?v=rDxJoGv3FLA&feature=channel I have more videos on youtube and tons on siting on my SD card. I had only used 12GB and this is what they did and even the new phone does it, so if phone=good, network=fine and I got a new sim so it=fine.
More videos:
1)https://www.youtube.com/watch?v=dUyt2R69Ya4&feature=channel
2)https://www.youtube.com/watch?v=9ozWxWYPgI8&feature=relmfu
3)https://www.youtube.com/watch?v=luzvVb79-Qg&feature=channel
4)https://www.youtube.com/watch?v=iXPlolDGtfs&feature=relmfu
5)https://www.youtube.com/watch?v=RgDnByyo0tw&feature=channel
2nd phone videos:
1)http://www.youtube.com/watch?v=vOo4q4qGZCc
2)http://www.youtube.com/watch?v=ckRYSNuAtXc&feature=channel
3)http://youtu.be/l1L_EZVEsHw
So Then whats left?
Throttling thats what
Comment now
Update: I just pulled this "there actually HAS been 4g throttling cases. if you use a **** ton of data on an unlimited plan they will throttle you. a guy on rootzwiki i think the galaxy nexus forums, had data throttling on 4g and the customer service lady said it was because he was in the top 5% of users :/" (Link:http://rootzwiki.com/topic/14945-yes-verizon-does-throttle-4g/page__st__50)
Eat it haters
Update2: This a vs video. Verizon throttled 4G vs verizon not throttled 4G. Eat that. If you guys want, I will go back and ask to swap sims with one of the phones on the foor. (I don't think they would let me make a video of it)
Link:http://www.youtube.com/watch?v=RCbvDEewcJU
I fixed no more 600kbs. Oh yea
Update3: It has come back, so now I went to the FCC and the BBB.
Based on the Hotspot app, your signal, and your battery status all going completely crazy in this video I'd guess your phone needs to be wiped or replaced. Throttling is generally making the internet slower, not making your phone act crazy.
That was the first phone in that video. I will upload videos with the new phone soon and they are not like that. That phone was wiped and it still did it. replacement still some times gives me 600kbs with data droping on 4G. I think I am being throttled, but can't poof it yet.
Every rep I talk to about this seems to know more than they are letting on, when I ask about throttling. It's all ways to the book, like some one is doing flash cards they HAVE TO READ and THEN TELL ME WHAT THEY SAY.
It really piss's me off, they can't just come out with it so I know what the limit is.
4ktvs said:
I have a video link: http://www.youtube.com/watch?v=rDxJoGv3FLA&feature=channel I have more videos on youtube and tons on siting on my SD card. I had only used 12GB and this is what they did and even the new phone does it, so if phone=good, network=fine and I got a new sim so it=fine.
More videos:
1)https://www.youtube.com/watch?v=dUyt2R69Ya4&feature=channel
2)https://www.youtube.com/watch?v=9ozWxWYPgI8&feature=relmfu
3)https://www.youtube.com/watch?v=luzvVb79-Qg&feature=channel
4)https://www.youtube.com/watch?v=iXPlolDGtfs&feature=relmfu
5)https://www.youtube.com/watch?v=RgDnByyo0tw&feature=channel
So Then whats left?
Throttling thats what
Comment now
Click to expand...
Click to collapse
....SIGH
No, this is NOT throttling. Verizon is VERY clear and up front on how they deal with high data usage. They will reduce your data speed but only in areas of congestion and only while the congestion is occurring.
BUT- are you saying you used 12gb of data in one billing period? REALLY?
12 gb of data on 4g is not that much... I have unlimited plan as well.
My ISP was being bad to me, so Netflix and youtube did most of that. The videos are of the first phone. I will try and upload videos of the 2nd phone later today.
That's definitely not throttling. That's the phone dropping connection. Things would be a lot more stable if you weren't tethering while using 1080p video, I'll bet you the phone is getting really hot and trying to drop 4G so it can cool down. Are you on the newest OTA update?
In that video that may be the case, but I have some videos I am about to upload that have nothing to do with 1080p video or tethering.
The odd thing is 3G acts a lot better than this. It was slow, but it held. 4G is like 11mbs to 100kbs. It sucks so much that I use my S2 most of the time and have used 8.9GB in 6 days. (Thats what the ICS data use app says. I don't know how much AT&T thinks I have used.)
A new set of videos is going up now.
I know I've said this before and I'll say it again, this is NOT throttling. If it was throttling, you would keep 4G but it would be extremely slow download speeds. The videos look like you might have an issue with the 4G radio. Get the phone replaced, be nice about it and make sure the rep knows that it's your third phone. Make sure they give you a brand new SIM card as well.
Thay would not give me a new phone. They put a low proity ticket in and said to call back on 4/11/2012. I think they are BSing me.
Edit: I used my s2 to send this miss typed post. Lol
Verizon 4g should read: up to 10x slower than AT&T's 3g. I meen that for real, 600kbs vs 6000kbs.
BS. I use up to 90 to 100 gb's some months and others I only use 10 gb's or so and my speeds never slow. That is not throttling and I'm pretty sure VZW hasn't figured out how to throttle LTE/4G yet.
Now the throttling on congested networks makes sense and I am in the city of Chicago which I assume Verizon isn't too congested being that almost all my friends are on Sprint and AT&T.
4ktvs said:
Verizon 4g should read: up to 10x slower than AT&T's 3g. I meen that for real, 600kbs vs 6000kbs.
Click to expand...
Click to collapse
You're trippin...
Ive got unlim data with VZ and have NEVER gotten throttled.
http://forum.xda-developers.com/showthread.php?t=1476109
Ive used up to 102 GB in a single billing cycle and all was well. I use 20-30 in a normal month.
Currently im 9 days into my billing cycle and have used 15.688GB.
I regulary hit 30-40 Mbps down and 10-20 Mbps down
^ Mirrors my results.
I am about to upload a new video to proof me right. I just went into a verizon store and did a VS. I went into a AT&T store too, but did not do a VS video in there. The AT&T LTE would have killed my speeds x50. Yes AT&T and verizon have LTE were I live.
I've had my phone for 5 months and haven't even used 4g because its still not available where I live. I'm extremely happy when I even get 1mb/s download.
Sent from my DROID RAZR using xda premium
Unsubscribing
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spc_hicks09 said:
Unsubscribing
Sent from my DROID RAZR using Tapatalk
Click to expand...
Click to collapse
So what are you saying I should do? Throttling or not, the point is I am having a issue with my data connetion. If you think it's fine, good for you then.
I don't know what else it could be. I asked a rep in the store if he would give me a new sim card, but he would not do it and told me to call tech and then I said screw it. I reported that jerk.( No I did not, but now I wish I did.)
Over all I have to say this sucks and the guy in the AT&T store said "yea that must suck". I showed them how much data I used and he said they must throttle quick.
Verizon 4G LTE 2/10. 1 point for working half way and 1 for the upload works right most of the time.
Going by a lot of threads you start you like to complain.....and I'm guessing that's how you act in every day life away from the internet, hence why you're getting nowhere with VZW. I think you have a lemon of a phone/razr. I don't believe it has anything to do with VZW's network.
I have been very nice with the reps and under stand it's not them doing this to me. To think I act this way or that in "real life" is a big jump.
Edit: I have been playing this like a chess game, looking for the longer term play. I have a "plan" and I think the phone coming out on the 12th will play a nice roll into this. I wanted to have so much proof my phone is craped up they would give me a new one on the spot. The last time I did not have all this "proof" I had to call TW cable over and over. ( I was geting sup 1mbs out of it.) When they came out, they were like I don't get it. I was like I am paying for 10/1 and you are giving me 1/1. When he did the "speedtest" it read 7mbs. And I was like it was slow before. So he left. And bam 1mbs by the way. That took forever to fix.
So do you see why I am doing this? If no, good for you then.
I think Verizon is a "lemon".
I dont understand half of what you're trying to say.
Ok so i have a rooted galaxy note, and everything was working fine until earlier today when my phone simply STOPPED getting data.
I can make calls and send/receive text messages as long as they arent photos, but anything on the internet (google store, web browsing etc) does NOT work.
I thought flashing a new ROM would help, so i flashed the new Objection rom which went ok, but still no data.
i have reception bars, but no 4g LTE (which i was getting before, since we have it here)
any suggestions please??
kurnis said:
Ok so i have a rooted galaxy note, and everything was working fine until earlier today when my phone simply STOPPED getting data.
I can make calls and send/receive text messages as long as they arent photos, but anything on the internet (google store, web browsing etc) does NOT work.
I thought flashing a new ROM would help, so i flashed the new Objection rom which went ok, but still no data.
i have reception bars, but no 4g LTE (which i was getting before, since we have it here)
any suggestions please??
Click to expand...
Click to collapse
Toogle data on and off many of us are having this issue
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes i have toggled it on and off.
i have set it to airplane mode, turned the phone off and turned it back on.
i have fixed permissions after wiping the cache several times (if that would even help in this situation...lol)
still no dice
and im about ready to make a sacrifice of some sort. probably human.
EDIT: ALSO, when i hit "reset to default" in my APN screen, the 4g symbol appears for a split second at the top, then disappears again.
All of this occurred on UCLE2 modem although i did just flash to UCLF5 with the new objection rom and i still have no data working...
Try flashing modem again or reconfigure apn
"Since God created man, and man created the Galaxy Note, the Galaxy Note are like a gift from God, Randal!"
ok, so i gave up and actually CALLED att...
loos like they DISABLED my data plan today. for no reason that they can find.
"according to their records" my phone was activated today with no data plan attached.
i bought my phone back on release day with the unlimited plan, lol.
on hold with them now, trying to sort it out. thanks for the replies though
Oh, its not an accident. They want you off the iPhone plan and on a limited contract. They will jerk you around. The only way I heard someone keeping their plan was to threaten a lawsuit.
rangercaptain said:
Oh, its not an accident. They want you off the iPhone plan and on a limited contract. They will jerk you around. The only way I heard someone keeping their plan was to threaten a lawsuit.
Click to expand...
Click to collapse
Um, so not true?! I had no problem switching from my "iPhone" unlimited plan a year ago to 4G unlimited last year with my atrix...and just a few months ago to LTE unlimited with my note. Absolutely...no...problems.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Yes, very true. In many smartphone forums there are many threads about at&t trying to get users off the iPhone unlimited. Why do you think I know you had an iPhone?
I've been perma-roaming due to wanting to get out of the sprint contract. For the past week my phone hasn't been able to get 3g connection at all, on the latest PRL or verizon ones. I called sprint and asked them about it on Tuesday, they said they're having tower upgrades in the area and they're installing 4g. Riiiiight. They said they'll call sunday to check back and credit me for the days the connection wasn't working, have not heard back. I've tried the latest sprint PRL this morning, and I can now get 3g sprint data, but trying to force it to roam now the mobile data either gets stuck on "turning on" or goes straight to disconnected.
Any ideas if sprint can literally cut you off from roaming? I did 15gb of roaming last month and did 2.3gb this month before it stopped working.
Anyone in the Phoenix area who is using any PRLs with Verizon roaming working?
And last but not least, what's the dialer code to attempt a hands free activation or reset the data profile?
Should I just call sprint and complain I can't roam?
Check this thread:
http://forum.xda-developers.com/showthread.php?t=2137826
Sent from my EVO using xda app-developers app
Update, after resetting the phone and doing all that, it wouldn't connect to any kind of 3g. Unrooted it took it back to sprint, they replaced it for 50 bucks. The replacement phone does the exact same thing. They claim there's nothing placed on the account blocking me from using data, but I'll wait for the next replacement now, and if that one doesn't work still, I will be raising all kinds of hell. They apparently don't have another account to activate the phone under to try it... kind of hard to believe with all of those phones in the store active. Sigh...
Fost04mach said:
Update, after resetting the phone and doing all that, it wouldn't connect to any kind of 3g. Unrooted it took it back to sprint, they replaced it for 50 bucks. The replacement phone does the exact same thing. They claim there's nothing placed on the account blocking me from using data, but I'll wait for the next replacement now, and if that one doesn't work still, I will be raising all kinds of hell. They apparently don't have another account to activate the phone under to try it... kind of hard to believe with all of those phones in the store active. Sigh...
Click to expand...
Click to collapse
Weird even after a hard reset ##786#? Are you in a good service area?
Flowed from my Jewel using Tapatalk 2
Yep, was in a good service area, well, as good as Phoenix can be called. The third phone apparently did the trick. I am back, rooted, and downloading torrents again to run up roaming as much as possible . I can't believe how bad their tech support is... When they tell me to go to the store because they can do things they cannot do with me over the phone (other phone mind you), and you go in the store and they do a master reset and then go, yep, it's bad... Then when the replacement comes in, does the same thing, and they tell me to call tech support which then tells me to go back in the store... I'm firmly convinced it was a layer 8 error...