HTC one stuck in throttled 2G - T-Mobile HTC One (M7)

On may 5th I was throttled because I went over 5GB. My cycle started may 10th and it never went back to the 4G speed. I can connect to the 4G network, shows 4G, but the data speed is 0.05Kbps... I removed the SIM card, power cycled it, switch back and forth 2G and 4G and nothing.
I've been throttled before with my Amaze 4G and it would go back to normal 4G speeds the day of the new cycle. It's the first time it has gotten stuck in 2G speeds.
I hope it's not a phone issue. This phone is extremely rare to come by in Puerto Rico.

It's not the phone, check your tmobile account
Sent from my HTC One using xda app-developers app

Goog luck with that. Same thing happened to me and they couldn't figure out why. It didn't show on their side I was being throttled but I was. I got screwed that whole month till the month after when everything went back to normal.
I did ask for 50% discount on my data though. So they only charged me $15.
Sent from my HTC myTouch 4g using xda premium

coupetastic-droid said:
Goog luck with that. Same thing happened to me and they couldn't figure out why. It didn't show on their side I was being throttled but I was. I got screwed that whole month till the month after when everything went back to normal.
I did ask for 50% discount on my data though. So they only charged me $15.
Sent from my HTC myTouch 4g using xda premium
Click to expand...
Click to collapse
They refreshed my network connection, but nothing. I guess I have to wait. I tried the SIM in another phone, and the same slow speed issue. Looks like I'll be on WiFi more than ever until this gets fixed. :/

elfrisi said:
They refreshed my network connection, but nothing. I guess I have to wait. I tried the SIM in another phone, and the same slow speed issue. Looks like I'll be on WiFi more than ever until this gets fixed. :/
Click to expand...
Click to collapse
Yea, you have exactly the same problem I had. I suggest you call and demand for a discount on your account for this month, since you're paying for a service you're not receiving. It was a hassle for me. CS wouldn't help me because I couldn't proof to them that I was throttled when their system showed I wasn't.
I actually had to go into a corporate tmo store, explain and show them my problem. Then I asked the rep if she can call herself and let them know my problem and that she was proof. From there, I demanded a discount.
Sent from my HTC myTouch 4g using xda premium

Related

Connected to 4g but not able to access internet

So , my problem started yesterday and whenever I connect to 4g I'm not actually able to connect to anything online. Everything works fine over 3g and WiFi but everytime I'm ok 4g , I get nothing . I live in Philadelphia , and in a 4g service area. I've tried a master reset and still nothing. Does anyone have a way to fix it . I tried a search but wasn't able to fond any info for my problem . Thanks in advance for all your help.
Sent from my PG86100 using XDA Premium App
Having the same problem in the same area. I called Sprint just now, the rep said it wasn't the towers. I have a OG EVO, I'm about to power up and test out. If it works fine, I'm returning the 3D until they issue a fix. This one was a replacement for one that was running hot, but I noticed weak 4G speeds on that one also.
I actually went through your same ordeal on TWO 3vo's.....third one was a charm.. nothing will fix it, so you'll have to take it back to Sprint for a new one.
Sent from my shm'3vo
ka0bit0 said:
I actually went through your same ordeal on TWO 3vo's.....third one was a charm.. nothing will fix it, so you'll have to take it back to Sprint for a new one.
Sent from my shm'3vo
Click to expand...
Click to collapse
Thanks I'll stop in a store tomorrow. Hope 3 is the charm for me too, or I will go back to my OG for awhile. I need my 4G hotspot.
The rep mentioned there was a (bad batch) that was having problems. I was honestly almost going to cancel service and go back to sprint. Once you get a 3vo with no issues you're going to LOVE the phone. And just wait ti'll we have an unlocked bootloader....lol
Sent from my shm'3vo
i just wanted to give everyone an update. 24 hrs later and my 4g is fine again. Any one think it was just the area yesterday ? If not i would like to swap mine out while i am still in my thirty day window.
pahomefinders said:
i just wanted to give everyone an update. 24 hrs later and my 4g is fine again. Any one think it was just the area yesterday ? If not i would like to swap mine out while i am still in my thirty day window.
Click to expand...
Click to collapse
Thanks for the update. I'm from the philly area as well. I'm going to keep mine on 4g all day to see if i also get the intermittent connection. Sometimes it will work then sometimes it won't
I was having the same issues yesterday. I spent like 2 hours talking with Sprint doing ##3282# data profile restores until the 5th rep says it’s a nationwide issue. The connection showed full reception on my 3D and my wife's OG EVO, but the connection to the internet or any other data services was intermittent. Seems to be fine today.
this was working fine today but stopped working about an hour ago. anyone else have this issue???
you guys are not alone
sadly this is not only a evo 3d problem...i have an epic 4g and have been experiencing the same problems, the 4g connects yet no webpages will load and apps wont connect to the internet. 4g sometimes starts working again but then it stops again. If anyone can find out what the hell is going on it'll be a great help.
I've had issues where certain apps don't get internet access while on 4G but the web browser always seems to work. I know Scrabble from EA didn't like the 4G, and Google Music didn't either.
Johnbis. The same thing happened to me as well. During the same time frame. I'm still not able to get 4g as well.
Sent from my PG86100 using XDA Premium App
everyone is honestly too quick to jump the gun and return their phones. It's quite silly and alarmist.
Just reset it or wait it out; that usually solves most problems.
This is my second evo 3d, this one works fine till today, i work at Bethesda ,MD, the 3g works fine, my 4g no way this evening, they need to solve this problem asap, or else they are going to loose customer, evo 4g has good reputation, E3D please don't destroy that reputation.
They responded to me on their Facebook wall, Wimax cell sites are down (intermittent data issue on 4G). They're working to bring them up.
Sent from my BEASTO 3D using XDA Premium App
Thanks for the update. I will update this thread as well if it go's back down. As of right now its up for me.
and its back down.....
I'm in Philly and I'm having the same issue (for the past two days now, actually). As of 9:53 EST in Center City Wimax is down, and it was down around 7:50 am today. Yesterday (Monday), I had connection problems from Noon to 4 (in Center City), but could connect to SpeedTest around 5:50 pm in Mt Airy.
If it is just the wimax cell sites being down, as opposed to a bad 4G attenca in my phone, does anyone know of a way to check besides calling Sprint? Their reps vary wildly in competence (or at the least, some suck at reading their memos/emails), and I don't want to have to call 80 of them to get a straight answer :/
stevetwjr said:
I'm in Philly and I'm having the same issue (for the past two days now, actually). As of 9:53 EST in Center City Wimax is down, and it was down around 7:50 am today. Yesterday (Monday), I had connection problems from Noon to 4 (in Center City), but could connect to SpeedTest around 5:50 pm in Mt Airy.
If it is just the wimax cell sites being down, as opposed to a bad 4G attenca in my phone, does anyone know of a way to check besides calling Sprint? Their reps vary wildly in competence (or at the least, some suck at reading their memos/emails), and I don't want to have to call 80 of them to get a straight answer :/
Click to expand...
Click to collapse
LOL if you noticed, I'm in your area, its not the phone.
Yeah, I noticed Someone had mentioned in this thread that he'd had two 3vos with busted antennas, so I'm a little worried (I've had an amazing streak of non-defective electronics purchases, and I'd hate for this phone to end my streak LOL).
As of 10:40 Am EST in downtown Philly, with 1 bar of 4G and 4 bars of signal strength, I have Wimax data transfer (3.20 Down and 0.07 up, 115ms ping). That's after updating my PRL then my profile while 4G was on. I'm guess they're currently working on getting the WImax cells up.

Signal Help

For the past 3-4 hours, my TB has shown 3-4 bars of signal but there is no 4g or 3g symbol next to the bars. When I go to surf the web or even do anything else it just doesnt load. Is the network down or what? I have a friend next to me with a droid 2 and his service is working fine so I'm wondering whats wrong.
Try putting it in Airplane mode, then back out.
kierandill said:
Try putting it in Airplane mode, then back out.
Click to expand...
Click to collapse
Nothing
Do you have wi-fi available ??
Sent from my Verizon 4GLTE HTC Thunderbolt
Hmm, I've had a similar problem since late last night/early this morning. If I'm on 3G I have 3-4 bars but never get an active 3G connection. I can however switch to LTE only and after a couple reboots get 4G. I've tried toggling airplane and mobile data but that didn't help at all. Are you in North Eastern Florida by chance? The Thunderbolt uses a different kind of 3G from other 3G phones so it's entirely possible for us to not have 3G when other people do.
One time that happened to me , I took out my SIM card , put it back in and rebooted . After that I had a signal.
Sent from my Verizon 4GLTE HTC Thunderbolt
You. said:
Hmm, I've had a similar problem since late last night/early this morning. If I'm on 3G I have 3-4 bars but never get an active 3G connection. I can however switch to LTE only and after a couple reboots get 4G. I've tried toggling airplane and mobile data but that didn't help at all. Are you in North Eastern Florida by chance? The Thunderbolt uses a different kind of 3G from other 3G phones so it's entirely possible for us to not have 3G when other people do.
Click to expand...
Click to collapse
No, I'm in Maryland. Do you still have this problem?
jbh00jh said:
One time that happened to me , I took out my SIM card , put it back in and rebooted . After that I had a signal.
Sent from my Verizon 4GLTE HTC Thunderbolt
Click to expand...
Click to collapse
Currently I'm at work and I dont know the password here so no wifi. But I do have it at home. I'll try your sim card trick and see if that works
jumpman1229 said:
For the past 3-4 hours, my TB has shown 3-4 bars of signal but there is no 4g or 3g symbol next to the bars. When I go to surf the web or even do anything else it just doesnt load. Is the network down or what? I have a friend next to me with a droid 2 and his service is working fine so I'm wondering whats wrong.
Click to expand...
Click to collapse
I had the same problem. I reset down to stock rom s-on. I did anything and everything. Since my wife has the same phone and hers had data symbol but mine didn't. But 24 hours later it went back on.... They already sent me a replacement but I sent it back. My was new. So I would suggest waiting 24 hours.
Sent from my ADR6400L using Tapatalk
dadsterflip said:
I had the same problem. I reset down to stock rom s-on. I did anything and everything. Since my wife has the same phone and hers had data symbol but mine didn't. But 24 hours later it went back on.... They already sent me a replacement but I sent it back. My was new. So I would suggest waiting 24 hours.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
yeah, forgot to say mine is running stock, not rooted. still nothing.im gonna go to the verizon store and see whats up
Multi-post
Has happened to me twice. Had to replace sim card and that fixed my problems.
Sent from my HTC Thunderbolt using tapatalk.
jumpman1229 said:
yeah, forgot to say mine is running stock, not rooted. still nothing.im gonna go to the verizon store and see whats up
Click to expand...
Click to collapse
They'll mostlikely give you another one like they did mine. But like I said it came back on 24 hours later plus when i pull the battery and first boot up ill get 1x then when 3g pops I get no data icon.
I even swap my sim to my wife's tbolt and works great. Good luck
Sent from my ADR6400L using Tapatalk
I had the same problem yesterday. Got a new sim card and have data again.
Yupp got a new sim card and its working now. Thanks dudes
Sent from my HTC Thunderbolt using XDA Premium App
Jesus, was that one huge batch of bad sim cards or what?
Sent from my TBolt using my f***king thumbs...

Only getting 1xRTT

Short Version:
Click to expand...
Click to collapse
-I woke up to no data connection (had data the night before)
-Called Verizon CSR and he said data was disabled to get my attention due to minute overages and it would be reactivated.
-Only could achieve 1xRTT connection.
-Reinstalled/installed multiple roms and kernels to no avail.
-Went back to stock, still only 1xRTT data.
Called Verizon CSRs multiple times only to have them tell me it shows that im fully functional to their system, go to Verizon store.
Long Version:
Click to expand...
Click to collapse
This morning I awoke to find my phone had no signal. I usually have 4g in my place, so I found this a little odd. I waited it out thinking it might be some temporary issue, but at 10am I ruled that out and called Verizon. I spoke with a CSR and he told me the issue was that they had "disabled my data connection to get my attention." This was to inform me that I had gone over my monthly minute allowance, which I was already aware of. So I told the CSR I would upgrade to 900 minutes for the remainder of the billing cycle. Then he said my phone should be fully functional, but turned out it wasn't. I still had no data, only voice. I fiddled around with some settings in "Radio Info", available in settings with the rom I was using. I finally got it to get 1x data somehow. Then I spent my entire free time trying different roms, kernels, etc to wind up where I am now, back to stock. I followed the guide to get unrooted and back to stock and on "2.02.605.11 STOCK RUU EXE." And I still only have 1xRTT. What's next?
*edit* I forgot to mention that no matter what I did; reflashing, reinstalling, it always showed the same kernel under "Software" in settings. That is, 2.6.35.13-gf1931dc.
lmao to get your attention? what a bunch of assclowns. they ever hear of PICKING UP A DAMN TELEPHONE? I swear, there's no real customers service anymore.
other than that man, it's their end most likely. they messed it up. probably nothing you can do.
Sent from my ADR6425LVW using XDA App
I had this happen last Saturday. Went to verizon and was told that they have been upgrading for the last month and that some phones are affected and others are not. Why that would be couldn't be explained to me by the representative. All I had been getting was 1x, 3g every once in awhile during the day, with no 4g at all.
I was running ICS roms and kept having overheating upwards of 125 degrees. I thought I had fried something lol. Finally a day or so ago, 4g magically started working again.
Sent from my ADR6425LVW using Tapatalk 2 Beta-4
I would call them back.
jayoch: 100% on that. I would have been pissed if they were cutting off my data just so that I would take my time to call THEM and ask why my data sucks, just for them to say you went over an your min.
I am geting a refurb RAZR and when I get it I will be puting it to the test.
I'm getting 1x in phoenix right now. Have been for a couple hours.
Sent from my Rezound running Tapatalk beta 4
I went to the Verizon store after work today. The CSR I spoke with on the phone apparently put a lock on my account while they looked into the problem, therefore the retail guy couldn't reactivate my account. So he went with plan B and tried reformatting my phone and that did nothing. So he gave me a SIM card and told me to call Customer Support tomorrow.
I had1x for most of the day today.
Sent from my ADR6425LVW using xda premium
When I get the 1x problem I pull the battery for 30 seconds to reset the hardware. Works every time, wish it happened less.
Sent from my ADR6425LVW using xda premium

National Sprint Outage?

Just got off chat with Sprint rep admitting there is an outage. My service has gone from 5 bars to "No Service" and back.
I thought it was related to the VM FW I'd installed earlier this week (hoping to fix that ICS VM flash thing) but it appears it's something big.
Anyone else affected?
mogul420 said:
Just got off chat with Sprint rep admitting there is an outage. My service has gone from 5 bars to "No Service" and back.
I thought it was related to the VM FW I'd installed earlier this week (hoping to fix that ICS VM flash thing) but it appears it's something big.
Anyone else affected?
Click to expand...
Click to collapse
Nope, no issues here in Dallas area.
I'm replying from 4G right now and just got off a call. No issues here at all.
Sent from my Evo 3D on Sprint's blazing fast 3G network with 4G coverage everywhere
Yea some issues with the service in and outs and a reduced speed in 3g I'm in CA the Carson area
Sent from my PG86100 using xda premium
I'm going in and out. New York.
Sent from my PG86100 using xda premium
Could be more of a secluded problem. Perhaps they're working on a few towers, or are just experiencing some issues that require maintenance.
Yea earlier it was doing that here, hollywood fl
Sent from my PG86100 using xda premium
No problems here in NYC.
No problem in sacramento ca
Sent from my SPH-D710 using XDA
In Southern South Carolina, I find myself roaming more than I should be.
MAYBE THEY'RE PUSHING OUT AN UPDATE FOR OUR PHONE THAT WILL COMPARE OUR PHONES WITH AT&T!?!?!? lol! oh wait. I don't think sprint gives a **** about us enough to do that. hahaha. It's a simple upgrade. easier than doing 4G. JUST DO IT! YAYAYAY!
Big issues in St. Clair Shores, Michigan. They told us it wouldn't be fixed for a while and they allowed us to exit our contract without an etf.
Service is still "up" in Green Bay area
If that happened around here, I'd be dancing in the streets...not that I'd even be able to tell if there was an outage. I think I've used maybe about 150KB off of WiFi in the past month.
I just started getting a 2128 error when sending text.
Here's the message I get
" The message could not be delivered due to a temporary network error. Please try later. Error 2128"
Sent from my PG86100 using xda premium
Same here got the error on sending text on both of my lines.
#Root-Hack_Mod*Always\
I am considering leaving but now is not a good time to switch. I would probably go to ATT and the phone i want probably wont be out for about a month. I would kick myself if i had to get a phone that's already been out for 6 months just to have the galaxy s III eat it's lunch a month later. The other option is ATT, which would be more reasonable with the family plan that we need and and they have a solid phone in the One X. The only problem with that though is they do not get good service within my house which is ridiculous (and i'd rather have the evo lte).
Happened to me to in Connecticut!
No problems in Kennesaw, GA.
Sent from my PG86100 using XDA
yep
Was happening last week here in vacaville Ca. And my over all indoor signal strength is **** now everywhere.
Major issues when I was working in Detroit today. Bars on the phone went from full to nothing to 1 to full to 1, all within a matter of seconds. Data was slow (as usual with sprint) however most of the day my phone couldn't even connect to 3g or 1x. When it did, it was constantly switching from 3g to 1x. Phone calls would go through maybe 1 out of 10 times. I sent texts to about 10 different people today, I just got to the airport and called all of them, NONE of them got a single text from me today, even though my phone reports them as being sent.

Anyway to stay 4G in a 4G LTE area?... Let me explain why...

Ok. So I have always just had 4G in my area until recently. I have the APN info to run unthrottled. I have an unlimited data plan and I use my phone for tethering my computer and my xboxs at home. Since it is now LTE now my UNTHROTTLED, APN switches on and off randomly and eventually knocks me back to the regular ATT PTA APN. I want to find a way to lock my phone to 4G only so I can stay on the unthrottled APN so I can at least have 2mbps instead of being throttled down to 500kbps a quarter of the way through the month. Which makes it practically impossible to play xbox games online or stream a movie, Download anything is a headache now. The worst part about it is even the LTE maxes out at 5mbps where I live anyways so it's not like I'm getting 21+ like I do in other LTE areas. Is there anyway around this or should I invest in an Android 4G only phone and just use it while at home? Thanks for any help that someone could give me.
Excessive data use always gets throttled. No way around it. I'm not saying "excessive use", at&t is.
They easily track usage by your sim card and IEMI, so APN settings don't matter.
Actually.....
Actually. With the APN I had it never got throttled. I was doing 46gigs+ a month. Never ever got throttled until it knocked me up to LTE and made my phone skip the un throttled APN.
rangercaptain said:
Excessive data use always gets throttled. No way around it. I'm not saying "excessive use", at&t is.
They easily track usage by your sim card and IEMI, so APN settings don't matter.
Click to expand...
Click to collapse
46GBs? It's about time you did get throttled. 4G and LTE APN's should both be throttled APNs. Try the 3G APN.
I agree, save some bandwidth for the rest of us. I don't know how you haven't had your account closed down yet, or why you weren't throttled using a particular APN for so long. Must have just been network goofiness, because like rangercaptain said, that's not how AT&T tracks you for throttling anyway.
Edit: Moving to a 3G APN shouldn't matter either. Nor would being on a 2G or 3G-only tower. No matter what I'm connected to, I'm still limited to 5GB/month before getting throttled, because that's where grandfathered LTE plans are set. Doesn't matter if I'm actually using LTE or not, it's per-plan.
46+ Gb? Really???? Unbelievable! No, really. Unbelievable. You must mean 4.6 Gb because you'd be turned off, or at least you'd be getting communications from your carrier. I think either you are telling stories or you don't really know what you are talking about.
Johnus is 100% correct for AT&T. You get 5 Gb unthrottled per unlimited plan. Doesn't matter if you consume that 5 Gb using LTE, 4G, 3G, or string and soup cans.
I'm serious. I was getting months of 46 and more gigs without being throttled using one specific APN. The weird thing is now that yesterday I cut my phone on and all my APNs were gone except the default. They don't mess with me because the last time they tried to take me off unlimited for tethering I caused a big scene and kept on getting my call transfered up to a higher and higher management denying the fact that I did it and threatened them with a lawsuit. I already have a FCC complaint set up against them for throttling since it was never notified of agreed to a change in my plan. I was using a 4G APN that had what looked like corporate **** on it because I to this day can't find the info I had that I put in to get away with it. Now that it's LTE now it cuts 4G to completely off to 4G not allowing me to stay online longer than 15mins before it shuts down. That's all erased somehow now. My tethering file is deleted and I use wifitether app to do my tethering and have not been caught while tethering since I did that over 6months ago and for 6months I have been using about 50g a month
Sent from my SAMSUNG-SGH-I717 using xda premium
I guess they won.
It's far from over. I'm over 6gigs now and not throttled. Since using the tweakker APN. And I have been told if you file an FCC complaint they will let you run wide open once it gets filed with them. Usually take a month or two. They have so many lawsuits pending right now they can not deal with another.
Sent from my SAMSUNG-SGH-I717 using xda premium
..... And in my area, I assure you that my data usage is not effecting any of you. I live 30miles outside of Memphis TN. In the middle of nowhere. A year ago my phone only picked up in one spot in my entire house. The city is so small they banned any towers for going up because of the fear of radiation. I live around a bunch of ignorant rednecks that use Walmart prepaid phones and the only Internet they know of is Hughes Net and the local library.
Sent from my SAMSUNG-SGH-I717 using xda premium
Where can I find a full ATT APN list?
Sent from my SAMSUNG-SGH-I717 using xda premium
Really not sure I can take anything you say as serious. That said, if you get anywhere with you supposed FCC filing, you'd be the first. The issue has already been tested and AT&T is on firm ground.
This is how you can take me seriously. That shows my data usage.
Sent from my SAMSUNG-SGH-I717 using xda premium
Gonna post this months data usage with my Internet speed.. It never shows a tether is being used. It is unexplainable by looking at the phone info where the data is using. Which is also exactly what ATT gets, they have no clue where I'm using so much data.
http://junkheadinc.tumblr.com/post/45506357010/this-months-data-usage-showing-i-havent-been
http://junkheadinc.tumblr.com/post/45506322704/my-speeds-att-4g-lte-unthrottled
JunkheadINC said:
Gonna post this months data usage with my Internet speed.. It never shows a tether is being used. It is unexplainable by looking at the phone info where the data is using. Which is also exactly what ATT gets, they have no clue where I'm using so much data.
http://junkheadinc.tumblr.com/post/45506357010/this-months-data-usage-showing-i-havent-been
http://junkheadinc.tumblr.com/post/45506322704/my-speeds-att-4g-lte-unthrottled
Click to expand...
Click to collapse
My apologies. I gotta admit, the proof is in the pics. I know that ATT would normally go ballistic about this so I don't really understand why you're getting away with it. They really don't care what you use the data for. Normally, all they care about is how much data you've used in a month. You are getting away with murder, my man. Good for you!
It's because they have threatened me in the past. I threatened back and they backed off. But it was before I deleted the tether file and used wifi tether app. They busted me for tethering now they can't. Can't tell what I'm using it for. It's like they try to throttle me at certain times. Randomly now that I have LTE coming thru at my home. I was wondering how many others have figured this out. I guess it is just that I threatened to put a lawsuit on them.
Sent from my SAMSUNG-SGH-I717 using xda premium
Another speed test. Just to rub it in a bit. Try the route I did. Let me know if it works for you
By the way my Xbox GAMERTAG is junkheadINC for anyone interested in some multiplayer action.
Sent from my SAMSUNG-SGH-I717 using xda premium
JunkheadINC said:
Try the route I did. Let me know if it works for you.
Click to expand...
Click to collapse
Can you give some more info on what you did? I'll give it a go and see if i can pull the wool over their eyes, too.
Nice speedtest results. The upload is incredible.

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