Screen falling out? - Thunderbolt Q&A, Help & Troubleshooting

Hey I was wondering if anyone had this problem:
When I hit the power button, I heard my phone click. Some rubber piece popped out of the top of my phone where the screen connects to the phone. Now there is a small gap between top of the screen and connected point. The rubber piece is only visible around the corner... Has anyone had this problem?
My phone was never dropped, and there are no scratches anywhere on the phone showing signs of damage. Will te warranty cover this? And will Verizon give me any problems with exchanging it?
On a brighter note, it seems this problem pushed my entire screen down a bit, lol no more light leaks on the bottom...
Sent from my ADR6400L using XDA App

I have heard of two or three people having their TBolt swaped out because the coating on the kickstand was starting to peal... so I am pretty sure that VZW will be willing to replace your Thunderbolt, especially when it is something significant like a rubber piece popping out that supports your screen.
So I would call customer service and report back to us what they are going to do

Yeah, what he ^^ said. Your screen falling out of the phone is pretty significant and definitely a manufacturing fault.

Related

Dust under the screen...

Looks like I got one dot on the middle right side, tiny specks on the top right side, and a few more on the top. I also got some light leakage, but that's very, very minor compared to the dust under the screen. I'm kinda OCD about this, so I'm thinking of getting an exchange at Bestbuy..
What about you folks?
You sure its not dead pixels. Anyways, if it bothers you return it. its about customer satisfaction. So what if they look at you strange, you'll be happier and anyways, who cares about them.
Damn why can't HTC get this right! It seems every new HTC phone gets dust under the screen.
Yeah. Hopefully my new TPU case that's coming will block a lot of the incoming dust after my exchange.
I'm having some other problems as well, preferably with 3D youtube videos not playing in 3D. :/
I was thinking about getting the Otterbox Defender but I decided not to because of the size of it, But now I think I'm gonna get it because it will totally keep dust from getting under the screen.
I havent had this issue myself since the Hero, but it was most definitely annoying. It got so bad that I was tempted to just spray the phone with aerosol lol
Every HTC phone I have had has screen lifting issues. When you get a new htc phone press around the screen. If you hear any popping sounds the screen is strarting to left and will get dust under it. I use a hair dryer and get the screen really hot. Then press the screen down for 3 to 5 mins. This will help seal the screen and will keep dust out of your new phone. There can be dust under the screen from poor manaurfatioring proccess so inspect your new phone then use the hair dryer trick before it gets dust under the screen.
Yeah I got a damn spec of dust stuck inside my camera lens too... good thing its off to the side edge but yeh that urrrks!
Jeremiah239 said:
I was thinking about getting the Otterbox Defender but I decided not to because of the size of it, But now I think I'm gonna get it because it will totally keep dust from getting under the screen.
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Click to collapse
I got the otterbox commuter case and it is wonderful. It is like silicone so it isn't slick and it doesn't add a lot of mass to the phone. It will still go in your pocket easily.
Mine had dust too. Exchanged it as soon as I noticed it.
Sent from my PG86100 using XDA Premium App
I literally just watched a piece of dust get stuck under the screen when I was wiping it off. It wasn't there, then a moment later it was. This is in addition to 3-4 other specs I just noticed today. I think I may go into the Sprint store this weekend and exchange it. Has anyone had any trouble exchanging it for dust issues?
I just noticed 2 specs of dust near the charging port, very annoying. I had this issue with the Hero as well...got about 3 replacements, and they all eventually got dust under them.
Anyone have an issue exchanging their phone with this issue? I got mine at Best Buy, so they better take it back.
I got mine at Best Buy as well. Just make some stuff up like the buttons feels loose and the battery will drain randomly at times.
Why, is dust under the screen not a valid reason to return it? It shouldn't happen.
You guys should put a piece of tape over the headset jack when not in use. Most dust comes in through that jack.
ronnienyc said:
You guys should put a piece of tape over the headset jack when not in use. Most dust comes in through that jack.
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Click to collapse
I think the dust is coming in from the sides of the screen because its not sealed good
For those of you that have dust, did you exchange it for a new phone?
ronnienyc said:
You guys should put a piece of tape over the headset jack when not in use. Most dust comes in through that jack.
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Click to collapse
Why the eff should somebody have to do this to any phone let alone a brand new phone? If you have to do that then its not built right.
True, but it works.
Lol, I am not putting tape on my headset jack.
It looks like mine came in through the charger port

Common weak point in i777 frame

I had another i777 that I returned, so I could get it cheaper on Black Friday and both of them had this same problem.
I don't even know if I would call it a problem actually, more of a possible design flaw. Under the volume rocker, almost exactly half way down the phone, it feels like the back plate that meets the bezel is a bit loose. If pressed at this point, often times just normal holding, I can sometimes hear a creak, snap, pop, whatever you want to call it. I discovered that once this happens, if I press on the battery cover on that side right next to the previously mentioned point, it will then make a creaking sound. This can repeat indefinitely if alternating presses are used. I tried both tightening down and loosening up the 7 screws holding the back plate on, but it did not change anything. It seems to me that this is just a point on the frame that is either holding more load or just doesn't have anything holding it in place, thus you get some slight movement.
Has anyone else noticed this?
I have noticed that when I press on any flimsy plastic things such as phones they exhibit "creaky" sounds like you describe. Think about it, where you're pressing is barely a few millimeters thin. My suggestion brotha, is to get a case or bumper or whatever sort of protection you desire if you're that concerned about it.
Yep. My phone is in a strong case. It could be made of paper and I wouldn't notice.
Mine doesn't make a sound
Sent from my SAMSUNG-SGH-I777 using XDA App
Although its no excuse for a flimsy design, but I think nowadays the manufacturers assume that you will have a protective case on it. And you should have one. If not, u will be one of those jokers that post up on here ...poor me...my phone broke cuz I dropped it and I didn't have a case on it. I have no pity for cheapness and ignorance
Sent from my SAMSUNG-SGH-I777 using XDA App

Front Panel Glass Lifting

Hi,
Is anyone elses Prime have problems with creeky, lifting glass either to the right of the charger slot or the area with the volume adjuster? I don't want to send it to Asus to have it "Repaired" just for having creeky glass but I'm tempted (I can't send it back to Gamestop as I live in the UK). Do you think blasting it with a heat gun/Hair Dryer and pushing down on it will fix it?
Thanks, and nice forum .
ya I also have it next to the volume thing and near my camera I don't know if I should return it or send it to get repaired.
Not so far... Mine has no problems at all.
Was it this way when you received it?
Just noticed this yesterday to the right of the Volume control on mine. This is my second Prime as the first one had a faulty MicroSD slot but no other defects. I wonder if I can take it back to Gamestop (again) or will I have to deal with ASUS directly.
dmaple5495 said:
Not so far... Mine has no problems at all.
Was it this way when you received it?
Click to expand...
Click to collapse
It wasn't anywhere near as bad, at least not to the right of the charger slot. It is about a 2" by 1.5" rectangle that goes down by about 1 or 2mm when pushed down on it. I said if it gets any worse I'll send it to ASUS but I don't want to spend up to weeks without it because of this.
Do you reckon attempting to heat the adhesive with a hair dryer could cause damage to the screen/glass?
I have it too!
Just wanted to let you know that I also have the same issue. I noticed it first by the 2 inch section of bezel to the right of the dock arrow, and just noticed it by the volume keys after you pointed it out to me. I have pondered exchanging it with Best Buys, but I wondered if this was unreasonable. Any fixes or suggestions anybody? Thanks!
BrianMigs said:
Just wanted to let you know that I also have the same issue. I noticed it first by the 2 inch section of bezel to the right of the dock arrow, and just noticed it by the volume keys after you pointed it out to me. I have pondered exchanging it with Best Buys, but I wondered if this was unreasonable. Any fixes or suggestions anybody? Thanks!
Click to expand...
Click to collapse
I noticed it to the right of my charger port a week or so ago.
Makes a light creak noise when pushing on it. Not an area I really touch, but annoying all the same. Living in Australia, not going to RMA (yet at least), and can't send it back to B&H anyway.
Havn't noticed it get any worse.
How long would an RMA from Asus take? I would prefer to do an in-store exchange, but none of the Best Buys around me have Primes in stock. Also, what store is B&H? It doesn't sound familiar.
I thought it was only me having the problem to the right of the charger port. In this case it's probably a widespread issue that's due to there being no support underneath the glass.
I've go this problem too. Mine is right above the speaker and, to a lesser extent, above the volume rocker. The one above the speaker seems to be getting worse, probably because I can't stop myself from repeatedly pressing on the f***ing thing...
I also have some light bleed at the top of my screen, so what I'm going to do is wait until near the last day of Best Buy's extended Holiday return period (1/24) then go swap it out in-store. Hopefully by then they will have stock so I won't have to be tablet-less for any length of time.
Mine has light bleed down the right side of the screen, and the ride side of the tablet appears to be slightly raised. I can literally push the glass flush against the underbody. So yes, I have the same problem.
It is weird, it just feels a bit loose on the right hand side.
One thing I did notice is that it appears the Touch Glass is attached to the Back Panel with a rubbery adhesive or a rubber "filter" type thing. It almost reminds me of a gasket or something. So maybe it was actually designed to have some give since you will always be touching and pressing on the glass. However, I would expect that rubbery adhesive was intended to let the screen move a little in as you push it, but not somewhat push the screen away from the Back Panel.
Mine creeks where the time/notifications are in the bottom right of the screen
Is anybody willing to try heating up the screen a little bit with a hair dryer and then pressing the screen down until it dries/cures again?
I know when Anandtech.com described their teardown of the Prime, they used this method (hair-dryer/heat-gun) to get the screen off. He said he was able to put everything back together after he took it apart (I'm sure he has lots of experience though). Maybe this could actually be a really simple solution?
Having the same issue here guys. Just noticed it last night-I bought mine from Office Depot and I went and exchanged it right away. I opened my new one and it has the same issue. From what I am reading here it looks like it's a wide-spread issue and almost everyone has it.
I was wondering the same thing-how can I glue it to the back panel so it doesn't move. Mine has it above the speaker and a little bit on the other side where the volume keys are.
Any ideas on how to fix it?
Thanks.
BrianMigs said:
Is anybody willing to try heating up the screen a little bit with a hair dryer and then pressing the screen down until it dries/cures again?
I know when Anandtech.com described their teardown of the Prime, they used this method (hair-dryer/heat-gun) to get the screen off. He said he was able to put everything back together after he took it apart (I'm sure he has lots of experience though). Maybe this could actually be a really simple solution?
Click to expand...
Click to collapse
There is abthred in the general section on disassembling the Prime and they say not to heat up the unit since the screen isn't glued in it is dual tape of some sort. I am having the same issue and already exchanged mine-have the issue on the new unit too. Not sure if I should try to exchange it again...no fix yet, that I am aware of at least
Sent from my LG-P999 using xda premium

Gap in body of phone

I bought the Evo 4G LTE last Monday and when I got it home I noticed a light coming through the top of the screen. I took it back to the store the same day and they gave me a new one. They said the screen had a crack on the inside and the display was peeling away from the glass. A day or two after I had the replacement one I noticed a gap below the bottom microphone between the metal band and the back half of the phone. It's wide enough to slide a piece of paper inside. It's not been dropped.
I am wondering if I should take it back or live with it. I just worry about dust getting into the device, filling up with lint and eventually getting wider and wider.
Mines like that as well, so I bet it's a manufacturing defect. I wouldn't say it is a bad one though. If everything else is perfect, I would say just keep it. Your replacement could be even worse.
Sent from my EVO using xda premium

[Q] Screen Coming Loose

Hello Everyone,
I did a search but I didn't see anyone else posting something about this, but it seems likes my display glass is starting to separate from my phone about halfway down the body. The glass is now a hair higher that the actual plastic body on the left and I can physically push it down and the screen actually shows a wave, like when pressing too hard on an LCD or touching a non-touchscreen. I was wondering if anyone else was having this issue?
I am trying to determine my best option for warranty service as I used the transfer the upgrade trick on VZW and don't want to throw up any red flags. I also want to keep my battery door because I have the wireless charging sticker on it.
GTiceman said:
Hello Everyone,
I did a search but I didn't see anyone else posting something about this, but it seems likes my display glass is starting to separate from my phone about halfway down the body. The glass is now a hair higher that the actual plastic body on the left and I can physically push it down and the screen actually shows a wave, like when pressing too hard on an LCD or touching a non-touchscreen. I was wondering if anyone else was having this issue?
I am trying to determine my best option for warranty service as I used the transfer the upgrade trick on VZW and don't want to throw up any red flags. I also want to keep my battery door because I have the wireless charging sticker on it.
Click to expand...
Click to collapse
Well that's no good! Sorry to hear that, I've not seen anywhere online either where people are having that problem.
As far as your options go though... Not sure you have many. You can either pay someone to replace the screen, if it's repairable and you can find someone.... Or obviously you'd have to just go for the insurance... I'm curious, how would you throw up any red flags if in fact there is something as obviously detected as your screen? I've not done the " upgrade trick " myself so bear with me if that's a silly question.
Well I might be able to get replaced under Manufacturer Warranty as there are no signs of damage. I also do not have insurance on the phone.
I'm having the same problem, the middle left edge of my screen is lifting up (very slightly) as well. Light bleeds through the edge of the screen and the lcd changes color when I press with moderate pressure. I plan on contacting Verizon for warranty support tmrw.
So I spoke to VZW and they told me that the screen lifting off from the bezel is considered a physical defect rather than a manufacturers defect so it is not covered under warranty support. FWIW my phone has not sustained any major drops or any major damage at all...
Do you guys have the qi sticker on yours? Mine does and it's a really tight fit... I was thinking that maybe it could be pushing out the screen
My Verizon LG G3 screen is now separating from the midframe on both sides in the middle of each side. It is up about a 16th of an inch, can be pushed easily back down but doesn't stay. Light leaks from the edges.
Sent from my VS985 4G using Tapatalk
---------- Post added at 05:10 PM ---------- Previous post was at 04:27 PM ----------
I discovered I had a spare sd chip and spare sim stored under my battery. When I removed them both, reinstalled the battery and qi circle case, the light leaking was gone.
Looks like the G3 is pretty flexible and that the display is not glued down except at the corners. If you crowd it in the back, the display can bulge out the front of the frame. This doesn't mean its broken or defective, just tight.
Sent from my VS985 4G using Tapatalk
Same thing has happened here on the left hand side only. I must admit I decided to store a spare SIM under the battery and a day or so later noticed a raised edge on the left side of the screen. I immediately realised this must be the case and removed the spare SIM but now the left side it ever so slightly raised, I notice this most when using the phone in the dark/dark areas as light bleeds out along that raised edge.
I may try get a replacement but since this is the second thing that occurred with the LG G3 for me (first was cracked camera lens) I may just come to the conclusion the LG cant cut it against my old Galaxy S3, which is still going without fault all these years. Might just be eyeing up a new S6 sometime in the future.
Just coming here to say that this is also happening to my device, only on the left side, as well.
I am trying to activate the warranty to get it fixed.
TTSDA said:
Just coming here to say that this is also happening to my device, only on the left side, as well.
I am trying to activate the warranty to get it fixed.
Click to expand...
Click to collapse
Me too.. Gonna see about getting it swapped
Did you guys bought your phone New from the store ? Like Verizon ?
This issues sound like the aftermarket LCD screens sold on eBay. I have bought 3 LCD screens from eBay. For the LG G2 twice and one for the G3. Once installed and a few uses on the phone, parts of the glass lifts up from the LCD and frame. That's cause they're high quality not genuine LG screens... They don't have the good loca glue on the screen.
I am experiencing the same problem. i only bought it in June 2015 and I don't know how that happened because I haven't even dropped it once.
I am thinking to claim the warranty. Because it seems like the glue has come off of it.
Yup. Mine is doing this too now... awesome! Left side as well. This is my 3rd G3 since July 2014 - I'm done with LG.
From what I've seen on other phones, the screen is often held on by some kind of adhesive. Considering this phone gets red hot if you do two things, like talk on the phone and try to web browse (like so hot it's hard to even hold), it probably slowly breaks down the adhesive holding the screen on.
My vs985 display lifts a bit in the middle along both sides, but only when I have a spare sim or sim adapter attached back there with the battery.
Doesn't take much.
Sent from my Nexus 6 using Tapatalk
i have this problem too in my phone screen...
ivann23 said:
i have this problem too in my phone screen...
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Click to collapse
Same. Light leaks out the Sides
Sent from my LG-VS985 using Tapatalk
A solution would be a case that cover that area of the phone. for example:
http://www.amazon.com/G3-Case-Bastex-Heavy-Protective/dp/B00PIYNE7Y/ref=sr_1_12?s=wireless&ie=UTF8&qid=1448743612&sr=1-12&keywords=g3+case
It's that Wireless Charging unit in the cover that brings the display up. Notice how the bleeding disappears when you take the cover off.
If you're not big on wireless charging, I suggest you perform operations on your backcover and get that bump out of there.
My LG G3 seemed to be having the same problem as well. It has beeen lifting slightly on both of the long sides and if it is on i can look at the side of the phone and see light escaping from the display. I orginally thought the my screen was somehow bent, but out of curiousity i inspected the back on the phone. In that i found that somehow my battery seems to be pushing my display out of the midframe... When i take the battery out the screen returns to the midframe on its own. When i try to put the battery back in it pokes out slighlty then when i put it in completely the display pops back out slightly on both sides again. I dont know how to fix this issue but if someone could figure it out that would be appericated.
jncool101 said:
My LG G3 seemed to be having the same problem as well. It has beeen lifting slightly on both of the long sides and if it is on i can look at the side of the phone and see light escaping from the display. I orginally thought the my screen was somehow bent, but out of curiousity i inspected the back on the phone. In that i found that somehow my battery seems to be pushing my display out of the midframe... When i take the battery out the screen returns to the midframe on its own. When i try to put the battery back in it pokes out slighlty then when i put it in completely the display pops back out slightly on both sides again. I dont know how to fix this issue but if someone could figure it out that would be appericated.
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Have you tried a new battery? Is your battery swollen? Sometimes they get bloated when they go bad.

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