I wanted to ask the community to see if my experience is unique, or of other people have had this problem. I've been loving my G-Tab since I recieved it off woot, the only problem is that the device started to stop charging while plugged in a week or so ago. At first I could move the plug a little and the device would start charging again. After a few days of this, the unit stopped charging altogether, and I found out that the 1.7v receptor on the tablet had broken free from the circuit board. I called viewsonic G-Tablet support so that I could have my unit repaired or replaced. I called the first day, and gave them my info, they said they would call me back. I called 5 hours later, and got the same song and dance, no one called me back. I submitted an email to viewsonic to see if they could just ship me a box so I can send the tablet in for repair. I got call saying that I would be contacted the following buisiness day. The following day came and went, and I have not been contacted.
Has anyone else had to put up with this kind of bull**** from viewsonic before? Thier phone support has been god awful, and I find it completely unexcuasable that I have to wait 72 hours before I can even start the process of getting my tablet replaced/repaired.
Something happened over the weekend - the CS center completely changed and now they seem to be severely understaffed and, imo, not trained. This is US Merchants btw, not Viewsonic (that's public knowledge tmk, I asked the CS rep over the phone yesterday who they worked for and he told me).
That makes it all the more likely that any update tomorrow is 3588.
lsu205 said:
That makes it all the more likely that any update tomorrow is 3588.
Click to expand...
Click to collapse
They updated their web site, earlier this evening (ET) -- no new update until May.
roebeet said:
They updated their web site, earlier this evening (ET) -- no new update until May.
Click to expand...
Click to collapse
As in the 3991 update we've all been waiting for? This is good news, no?
gojeda said:
As in the 3991 update we've all been waiting for? This is good news, no?
Click to expand...
Click to collapse
Depends on who you talk to.
roebeet said:
Depends on who you talk to.
Click to expand...
Click to collapse
On their site May is for the Flash update--which most of us are already using anyway. If there's no real update today as promised yesterday, I'm beginning tothink they thought the 3991 was ready to roll--until all your testing proved otherwise. Now they are back to square one. If it took until mid April to update the flash January note, I don't hold out much hope.
roebeet said:
Depends on who you talk to.
Click to expand...
Click to collapse
I See that viewsonic gtablet support has a different # (310) 228-4000. I call this number and it is coming to some U.S Merchants. Not sure if this is the support for Viewsonic support.. Has anyone contacted this number and found out that this is the true number for viewsonic.
cd112 said:
I See that viewsonic gtablet support has a different # (310) 228-4000. I call this number and it is coming to some U.S Merchants. Not sure if this is the support for Viewsonic support.. Has anyone contacted this number and found out that this is the true number for viewsonic.
Click to expand...
Click to collapse
It's US Merchants. Even the old number was (I believe) US Merchants and not Viewsonic. But they must have made an organizational change in-house, last weekend. I think the current setup is much worse than what they had, at least so far.
roebeet said:
It's US Merchants. Even the old number was (I believe) US Merchants and not Viewsonic. But they must have made an organizational change in-house, last weekend. I think the current setup is much worse than what they had, at least so far.
Click to expand...
Click to collapse
Yea i agree Roebeet.. Is there a website where the Stock firmware is located and stuff just like the viewpad. I am thinking about bringing it back to stock and returning it but not sure if it should wait or not. What do you guys think.
cd112 said:
Yea i agree Roebeet.. Is there a website where the Stock firmware is located and stuff just like the viewpad. I am thinking about bringing it back to stock and returning it but not sure if it should wait or not. What do you guys think.
Click to expand...
Click to collapse
bring it back to stock before your battery dies, LoL.
cd112 said:
Yea i agree Roebeet.. Is there a website where the Stock firmware is located and stuff just like the viewpad. I am thinking about bringing it back to stock and returning it but not sure if it should wait or not. What do you guys think.
Click to expand...
Click to collapse
im in the same boat as you.. i love the tablet but seriously thinking about returning because theres no future
Sent from my SGH-T959 using XDA App
dcmtnbkr said:
bring it back to stock before your battery dies, LoL.
Click to expand...
Click to collapse
Can you please lead me the right direction as to where i can get details to bring back to stock.. I have CWmod 8 so i would need to get rid of that as well so not sure which route is the best. If i can get the stock firmware and just load it via CWm or NVflash. Also if i do Nvflash and experience reboots how can i get out of that.
Thanks again.
cwee477 said:
im in the same boat as you.. i love the tablet but seriously thinking about returning because theres no future
Click to expand...
Click to collapse
Well, that's not entirely true. CM7 is already on the device so that statement is out the window to start with.
What it does mean though is that the device loses some functionality with the lost support. Video playback is pretty limited beyond Froyo 2.2.
You have to look at the device now. Does it do what you want? If your entire purchase was based not on what it does currently but what it 'may' be able to do then it does lose some value.
For the $284 I paid for the device it still does 99% of what I want it to do. There are less than 100 tablet oriented apps on the market anyway. I don't expect that number to grow exponentially either given the cost of entry for a Honeycomb device and the seriously limited audience. That means that almost all of the software that exists on the market will work on your device now and by the time the tablet software section gets more attractive you'd probably be looking for a new device anyway.
my 2c anyway.
cd112 said:
Can you please lead me the right direction as to where i can get details to bring back to stock.. I have CWmod 8 so i would need to get rid of that as well so not sure which route is the best. If i can get the stock firmware and just load it via CWm or NVflash. Also if i do Nvflash and experience reboots how can i get out of that.
Thanks again.
Click to expand...
Click to collapse
Check out this post: http://forum.xda-developers.com/showthread.php?t=842000
You shouldn't need nvflash - but you do want to do a data wipe, regardless (clears out all your user data).
roebeet said:
Check out this post: http://forum.xda-developers.com/showthread.php?t=842000
You shouldn't need nvflash - but you do want to do a data wipe, regardless (clears out all your user data).
Click to expand...
Click to collapse
Thanks Roebeet,
I went to that post and i noticed that there were couple users having issues with the CWmod not able to correctly run it and removing one line worked for them. Will this remove CWmod as well or will i need NVflash for this.
i just bought a g-tablet - do you recommend returning and getting the asus?
cd112 said:
Thanks Roebeet,
I went to that post and i noticed that there were couple users having issues with the CWmod not able to correctly run it and removing one line worked for them. Will this remove CWmod as well or will i need NVflash for this.
Click to expand...
Click to collapse
I believe that cwm gets removed, at least via my own testing. Worst case, you can use nvflash to wipe it.
sundar2012 said:
i just bought a g-tablet - do you recommend returning and getting the asus?
Click to expand...
Click to collapse
Oh boy, how to answer that?
Here's my honest answer, regardless of my own bias against Viewsonic at this particular moment. Your device probably cost you ~$300, I assume? You have the device in hand now, and it's still at least $100 less than the ASUS. If the device does what you need it to do, I would still consider keeping it.
The big pros on the ASUS, imo, is the IPS screen and the obvious "newness" giving it the edge from a support standpoint. Plus, you don't need to hack it for the Market. But it is $100 more and we don't know when it will be released in the States yet. And you don't get a USB port without the dock, keep in mind.
The pros on the GTAB is that you have it in your hand right now, there is a major development effort and mods galore, and it is easily hackable (the ASUS is still TBD). But there's issue of vendor support that we are all concerned about.
I don't like my GTAB because of the screen angles, and it's the reason why it ended up being relegated to a dev unit. But, besides that, I still think it's decent bang for the buck if it does what you need it to do. For me, I am probably getting an ASUS for the IPS screen, but again that's because I need good screen angles and the best screen within my price range.
roebeet said:
I believe that cwm gets removed, at least via my own testing. Worst case, you can use nvflash to wipe it.
Click to expand...
Click to collapse
Thanks Roebeet.. Ill try this out..
Do you think i should hang on to my gtab or return it.. I am going to give a call to the Viewsonic number and find out what the case is as well about the update servers and if we are getting anymore updates. I have until 4/28 to return this unit to TD.
Ok then - i could get both. but then how do i convince my girlfriend to use the g-tablet and not the asus...
Related
I've just become aware of the new replacement program for problem Fascinates. I've been reading the forums but it wasn't completely clear EXACTLY what i need to do in order to be offered a replacement. I bought my Fascinate on eBay like 3 months ago (pre-rooted with a Blackhole ROM i believe) and while i do like it, it does have it's share of issues. i get the phantom button press a lot, GPS is VERY slow to lock at times, i occasionally get random voicemails from calls i didn't know i missed, my screen timeout setting is constantly changing back to 15 secs when i set it to 2 minutes, and MMS rarely works.
so yea, from what i've read so far, it seems like i'm prime for a replacement. but i need to know first off, do i need to flash a stock rom or will it not matter? will i need to take it in and prove it's not working because it only has these issues sometimes and i may not be able to replicate on the spot? also what exactly do i need to say (and who do i call) in order to prompt them to offer me a new device? thanks in advance for the help and i apologize if this is explained somewhere already. i've looked and it just seems to mostly be people talking about their new phones and not how they actually got them.
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
superchunkwii said:
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
Click to expand...
Click to collapse
seriously, i would like to know how to get this free upgrade.
Just act stupid and say your phone doesnt work right and yes u should change everythin to stock couz root voids your warranty. But sometimes they still replace even if i did it. But change back to be safe
Sent from my MB860 using XDA Premium App
You may have a problem because you didn't get the phone directly from vzw & they can find that out. Also, they're getting hammered right now with people trying everything to get this deal whether they need it or not. Seems like they're becoming a little more stringent with their criteria. But I think the real problem for you is where you got the phone.
Sent from my DROID X2 using XDA Premium App
B1gC72 said:
seriously, i would like to know how to get this free upgrade.
Click to expand...
Click to collapse
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
I wish I could tell you good news, but I've been down this road before. My hub bought a phone off ebay and found out something was wrong with it that same day it came in the mail. He went to Verizon and asked them if they could do anything and they said since he bought it from ebay they can't do anything. They are going to look into your account and know that you didn't get it from them, so I don't think you have any hopes at all getting it replaced.
You could however flash it back to stock and try...if you don't succeed...keep it stock and put it back on ebay. The fassy's are still selling for quite a bit and use that to purchase new phone.
well thanks for all the help. some people seem really offended but the only reason i even asked is because people on other forums said they traded in their eBay Fascinates and got the deal. i don't know if the warranty is transferable or not, but it's still been out less than a year and should be covered. also, there is no way they can tell i bought it on eBay either. the most they should be able to see is when i activated it and maybe track the ESN back to the original owner, still doesn't say i bought it on eBay. i didn't buy it directly from Verizon but the guy i bought it from did. people were even having success with phones bought from Best Buy.
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
chopper the dog said:
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
Click to expand...
Click to collapse
Do you think it only has to be from an authorized retailer? I bought mine from Best Buy and they never even asked me where I got my phone. So maybe they can somehow tell if it was either bought from them OR an authorized dealer OR maybe the reps that I worked with didn't care.
They probably won't be doing swaps anymore because ED05 is official and ready.
times_infinity said:
They probably won't be doing swaps anymore because ED05 is official and ready.
Click to expand...
Click to collapse
For sure the swap ended yesterday due to the new ED05 update. Right now, they're only offering replacement Fassys. I was however, able to talk them to giving me an early upgrade for the trouble since I REALLY hate this phone. Better than nothing, and they were real cool.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
i understand perfectly. and don't you think your being a little extreme? it's not like my phone doesn't have issues. it WAS bought from Verizon and it has a warranty. so I didn't personally buy it from Verizon but what the hell difference does it make? if it's messing up and under warranty, they should fix it or give me a replacement. did you even read my original post? i said what was wrong with the phone so it's not like i'm making stuff up, i just wanted to know what they were listening for in order to qualify for the upgrade replacement since i have more than one issue. don't make me out to be the bad guy, read on other forums where people are just saying they have issues to get the upgrade when their phones work fine. i even saw one story where a store manager encouraged someone to say they were missing calls to get a Charge for free when the guy said he was saving money to replace his Fascinate. so it really falls on the reps to do their jobs anyway since they are supposed to actually check for issues, so isn't it their fault if they don't? i ended up not even calling anyway, so get off your high horse guy.
and no, i don't think they can tell where i bought it. they can most likely tell where it was originally purchased and see when and where it was activated and deactivated but how can they possibly know more than that? stop spreading propaganda.
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
fordee11 said:
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
I love the holier than thou forum white knights. I swear you relative moralists leave no forum untouched with your auto-ego stroking.
Listen, everyone who owns a Fascinate and went through the OTA update process had the same issue with missed calls and texts. Furthermore, even custom ROMs (CM7 included) experienced this issue. Until now, there was no work around and not everyone is an XDA daily driver and knows that ED05 has been released. We all went through the exact same run around waiting for Froyo, I know I for one wasn't about to sit back and wait for this release to be pushed back 4-5 times. I took the free upgrade and I don't feel the least bit bad about it. I even posted the script that worked for me on the first try, because at the time ED05 had no firm release date and I feel like everyone pumping out $200 for a phone and $100+ a month deserves a product that won't cause them huge issues like the Fascinate caused for me. I lost thousands in sales because I missed calls and the Google Voice missed notification wouldn't show up for 15-20 minutes.
Bottom line is, don't try to crucify everyone that asks for help with this situation. Odds are they don't know about ED05 being released and they probably don't trust Samsung to get an update out on time because they never have. The only reason this one came so fast is because Verizon/Samsung were losing their asses on replacement costs.
TLDR: Don't be a ****.
B1gC72 said:
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
Click to expand...
Click to collapse
+1 and I also would enjoy the better camera and front facing as well.
Sent from my SCH-I500 using XDA App
Tell them you lost it somewhere where there is a high volume of people coming and going i.e the mall, hospital etc. if you have insurance on your phone you should be able to get a new one
Sent from my I500 using Tapatalk
If you think you can call Verizon and say your phone is defective and expect them to send you something different then it wont happen.
1. You bought the phone off eBay, thus you no longer have a one year manufacture warranty.
2. Without the manufacture warranty they cant send you a replacement phone.
3. Your best option is to see if you have an upgrade or go through your insurance and see what kind of phone they will send you. You never know sometimes they send you UPGRADED phones!
To the people WHO ACTUALLY GOT THERE PHONE THROUGH VERIZON. If you are within a year and your phone is "defective" then you can call them and make it clear that you have done a full factory reset and everything you try doesn't work. They will then send you a replacement, it might be the same phone or you might get lucky and get an upgraded phone.
I work for Verizon and I've had customers come in with a Droid and manufacture sent them a Droid Three.
The Razorclaw rooting method has been successful for a few of the "early" units obtained, but curious if those getting theirs now with the official release are still able to root.
For those that attempt, please indicate if this was before or after the OTA ...
Thanks
Has anyone tried this yet with their new Prime? Curious to see if it still works after the OTA. I'll have mine tomorrow to try but wanted to know if anyone did it already.
After the OTA...and Nope.. No workee for me.
Darkeyce said:
After the OTA...and Nope.. No workee for me.
Click to expand...
Click to collapse
Thanks for trying. At least I know now to apply root first before OTA and see what happens, maybe root will be held, even though I doubt it.
unknown_owner said:
Thanks for trying. At least I know now to apply root first before OTA and see what happens, maybe root will be held, even though I doubt it.
Click to expand...
Click to collapse
it might hold. I know, with my Atrix4g, it holds root after several hard resets. My Ota doesn't work so not too sure. Even after hard reset ota wont work. Must have deleted something essential that ota checks for. Thats why I will wait for Ics b4 .
Tried it post OTA and didn't work for me either. Should have applied the root first but I was impatient.
I have learn my lesson before. I have put a hold on the ota so far but haven't try to root yet. Waiting on more concrete way that Razorclaw v1.0.1 will work and wont brick it.
Man, we are really the early adopters.
No root pre-OTA either.
hey just the asus transformer prime is my first tablet but i am just wondering what is the point of rooting?? I am at a lost for this.
If you guys could be so kind to give me a brief summary.
Essobie said:
hey just the asus transformer prime is my first tablet but i am just wondering what is the point of rooting?? I am at a lost for this.
If you guys could be so kind to give me a brief summary.
Click to expand...
Click to collapse
I did the OTA without thinking and feel retarded about it... The number one reason I'd root at this point is to remove apps that I'll never use...
What will ICS bring
I want to know what ICS is going to do for the browser on the Prime.Scrolling & page rendering on some pages on my xoom was horrific.My friend comes along with his dang ipad & loaded & scrolled through the same web pages with ease.
ChristoA1 said:
I did the OTA without thinking and feel retarded about it... The number one reason I'd root at this point is to remove apps that I'll never use...
Click to expand...
Click to collapse
What's the build number after the update?
unknown_owner said:
What's the build number after the update?
Click to expand...
Click to collapse
8.8.3.29
I will be receiving a replacement one in a few weeks, but I have a feeling that one will already be at (or above) this build...
why are you getting a replacement for?
I tried to root both before the OTA update and afterwards.. no go for either instance.
Sent from my Transformer Prime TF201 using xda premium
Bimboy said:
I tried to root both before the OTA update and afterwards.. no go for either instance.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
I think you need to be at build 8.8.3.23 in order to root. I can't get to the demos at gamestop but I think might have been the build of the one I rooted. I have been asking if anybody that goes to gamestop to stop and see what the build is on the demo, but no one has done it so far.
It's a negative for me also. throws up an error: 256
unknown_owner said:
I think you need to be at build 8.8.3.23 in order to root. I can't get to the demos at gamestop but I think might have been the build of the one I rooted. I have been asking if anybody that goes to gamestop to stop and see what the build is on the demo, but no one has done it so far.
Click to expand...
Click to collapse
I thought all gamestops had to send their demo units back to Asus in early December. The tablet store that I got my prime from no longer had it for some reason when I checked in mid December.
By the way, I tried to root my prime out of the box with Razorclaw, and it gave me an error. I doubt any of the gamestop models are rootable because they probably applied the fix when adding the games. I'm guessing that the only models that are rootable are the ones that were in the very first production batch that didn't have wifi issues and passed right through QA.
thegadfly said:
I thought all gamestops had to send their demo units back to Asus in early December. The tablet store that I got my prime from no longer had it for some reason when I checked in mid December.
By the way, I tried to root my prime out of the box with Razorclaw, and it gave me an error. I doubt any of the gamestop models are rootable because they probably applied the fix when adding the games. I'm guessing that the only models that are rootable are the ones that were in the very first production batch that didn't have wifi issues and passed right through QA.
Click to expand...
Click to collapse
I rooted a gamestop demo the day it came into the store. I think i even saw it on the display when I went to pick mine up. If my schedule isn't hectic tomorrow, I'll probably go back there and check the build and see if the root is still on there. Was wondering if there was anything I can take from it (any folders/files/partitions) that would help get the root back on ours.
Poloasis said:
why are you getting a replacement for?
Click to expand...
Click to collapse
See my "Loud Vibrator" thread, lol
Well I called Asus before their official statement and they gave me a RMA to send it in, they stated its a known issue with the Bluetooth, Wifi and gps and that sending it in will get it fixed. well later on that day Asus made their statement about the GPS. I just got off the phone wiht Asus support again to clarify that they can fix the issue. The tech stated that sending it in will fix the issue and he kept saying something about them replacing the Bezel? not sure what exactly that means. I also asked what happens if i get it back and is still isn't working since I bought a product advertised with working GPS, he said they will do everything to make me happy, I asked would they refund me my money and he said if they cant get the GPS to work yes, Asus will refund me my money. I also added in the RMA the blight Backlight bleed on the right hand side. he said that they will address that issue also.
I will keep you guys up to date on what happens.
Update 1/5- well just talked to aaron in the escalation dept and he actually talked to the repair center and apparently when i send it in they will be removing the GPS completely and i wont have it once its returned, i did bring up that i apid for something and now it wont have it when i get it back. He actually suggested that I return it to best buy for a full refund This is amazing im very disappointed i love this tablet other than this and the light bleed issue. looks like im going back to my Xoom
xzombiex66 said:
Well I called Asus before their official statement and they gave me a RMA to send it in, they stated its a known issue with the Bluetooth, Wifi and gps and that sending it in will get it fixed. well later on that day Asus made their statement about the GPS. I just got off the phone wiht Asus support again to clarify that they can fix the issue. The tech stated that sending it in will fix the issue and he kept saying something about them replacing the Bezel? not sure what exactly that means. I also asked what happens if i get it back and is still isn't working since I bought a product advertised with working GPS, he said they will do everything to make me happy, I asked would they refund me my money and he said if they cant get the GPS to work yes, Asus will refund me my money. I also added in the RMA the blight Backlight bleed on the right hand side. he said that they will address that issue also.
I will keep you guys up to date on what happens.
Click to expand...
Click to collapse
Thanks (given) for an excellent write-up.
I (and I'm sure others) will look forward to the results.
you should post a number...
Also, did they tell you how long it would take to return?
Please be sure to post up
1. how long the turn around time was
2. did they fix the GPS issue
3. can you notice anything physically that changed
4. did they wipe and factory reset your tablet or was it loaded with all your software and settings just as when you sent it in
BTW, the bezel is generally the rim around the top glass portion. Thats interesting news.
Please keep us posted on your situation. Also, is there any way you can run a few speed tests at a decent distance away from your router before you send your current unit back, and then compare it to results you get with your new unit? I'm very curious as to whether any fix they do may affect the wifi. Thank you!
Maybe they're replacing the bezel with something more RF-permeable?
ERRR...being a noob on here SUCKS! having to wait 5 minutes between posts. any way the number I called is 1-888-678-3688, they said I would have it back in 7 days.
xzombiex66 said:
ERRR...being a noob on here SUCKS! having to wait 5 minutes between posts. any way the number I called is 1-888-678-3688, they said I would have it back in 7 days.
Click to expand...
Click to collapse
just in time for ICS.
where do you ship it to?
Lock-N-Load said:
Please be sure to post up
1. how long the turn around time was
2. did they fix the GPS issue
3. can you notice anything physically that changed
4. did they wipe and factory reset your tablet or was it loaded with all your software and settings just as when you sent it in
BTW, the bezel is generally the rim around the top glass portion. Thats interesting news.
Click to expand...
Click to collapse
nyijedi said:
Please keep us posted on your situation. Also, is there any way you can run a few speed tests at a decent distance away from your router before you send your current unit back, and then compare it to results you get with your new unit? I'm very curious as to whether any fix they do may affect the wifi. Thank you!
Click to expand...
Click to collapse
I plan on doing a factory reset before sending it in. I will run some speed tests before and after .
xzombiex66 said:
I plan on doing a factory reset before sending it in.
Click to expand...
Click to collapse
Why? Don't, see if they wipe it. Unless your really worried about personal info? If so, and you do wipe, still make some changes and set some settings and load some apps after your wipe so we/others can see if part of their protocol is to wipe clean and reset the tablets they get back. I hope it is not as setting up ones environment and settings and apps and such is a real PITA.
nunyabiz said:
where do you ship it to?
Click to expand...
Click to collapse
ASUS Service Center
Attn: RMA Dept.,
4051 N. Hwy 121, Suite 100
Grapevine, TX 76051
Lock-N-Load said:
Why? Don't, see if they wipe it. Unless your really worried about personal info? If so, and you do wipe, still make some changes and set some settings and load some apps after your wipe so we/others can see if part of their protocol is to wipe clean and reset the tablets they get back. I hope it is not as setting up ones environment and settings and apps and such is a real PITA.
Click to expand...
Click to collapse
He did ask me if they had my permission to reload the OS if needed.
xzombiex66 said:
ASUS Service Center
Attn: RMA Dept.,
4051 N. Hwy 121, Suite 100
Grapevine, TX 76051
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Lol,thats like 10 minutes from me. wonder if they take walk ins.
xzombiex66 said:
Well I called Asus before their official statement and they gave me a RMA to send it in, they stated its a known issue with the Bluetooth, Wifi and gps and that sending it in will get it fixed. well later on that day Asus made their statement about the GPS. I just got off the phone wiht Asus support again to clarify that they can fix the issue. The tech stated that sending it in will fix the issue and he kept saying something about them replacing the Bezel? not sure what exactly that means. I also asked what happens if i get it back and is still isn't working since I bought a product advertised with working GPS, he said they will do everything to make me happy, I asked would they refund me my money and he said if they cant get the GPS to work yes, Asus will refund me my money. I also added in the RMA the blight Backlight bleed on the right hand side. he said that they will address that issue also.
I will keep you guys up to date on what happens.
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Thanks for sharing. After contemplating just returning the tablet, I think I'm going to do the same and ship for repair. Here in Canada we ship to the RMA department in North Bay. I was told that the GPS would be "fixed" but they didn't guarantee it would meet my "standards". All I asked for was a consistent satellite lock - not too much I hope. They also will look into blacklight bleed near the top right corner; issue with hdmi audio output only being left channel; and the steep decline in wifi signal after about 30 feet. They said the turn around would be 7 business days.
Cheers.
Edit - This is the RMA location in Canada (or maybe just Ontario): http://www.nortek.on.ca/default.aspx. I don't know why they'd send to North Bay, would have though somewhere around Toronto.
I have a feeling all they are going to do is flash the new firmware and that is it...
ICS is coming soon so hopefully that fixes a good amount of issues.
Lock-N-Load said:
Why? Don't, see if they wipe it. Unless your really worried about personal info? If so, and you do wipe, still make some changes and set some settings and load some apps after your wipe so we/others can see if part of their protocol is to wipe clean and reset the tablets they get back. I hope it is not as setting up ones environment and settings and apps and such is a real PITA.
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How can I backup everything on the Prime? On my HD2 I use Titanium Backup but that requires root which I don't have.
Very promising, this
xzombiex66 said:
He did ask me if they had my permission to reload the OS if needed.
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Did you have poor/no lock GPS or NO GPS as in no satellites at all (like I have) even if they stop fixing them at some point this is promising. Mine is otherwise perfect, and I am not ready to let go of it yet (Just got it YESTERDAY, LOL!) and my dock comes tomorrow, but if this works out and they don't get backed up with these repairs, 7 days sounds quite reasonable. I HAVE heard tell of them not meeting their estimates, and that could mean 7 days in house, then ship back, but even 10 days would be tolerable I guess.
I plan to wait a few weeks and see how this develops, then go RMA like this, if it works out for you. Awesome post!
n11 said:
How can I backup everything on the Prime? On my HD2 I use Titanium Backup but that requires root which I don't have.
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So root real fast make a backup and then unroot to send it in. Viperboy has a one click in the dev section
ah, nachoroot? it works and I have titanium BU working fine.
Check rom forum
The bootloader is officially unlocked and CWM is available for Recovery. Also looks like CM9 is under beta testing on the prime and we should see it coming within a matter of days..This is where the real fun begins.
So who's gonna flash their Primes once this kicks into higher gear as high gears are rotating already!?
As soon as I figure out why CM9 is so amazing I'll probably jump on it. I don't know much about CM since the last unlocked phone I owned was the OG Droid and I don't remember which roms I use to install since it use to get changed every week. But im excited to see the development with this.
i'm going to wait with flashing untill there are some good roms!
The Prime is running a fairly stock version of Android and that is all I ever want out of my Android devices. I have used CM in the past (CM7 on my EVO) and while I enjoyed it quite a bit, in a lot of cases there were just <i>too many options</i>.
I know that sounds silly, but honestly a lot of the settings were confusing, either in placement, because settings in one area over-rode settings in another without warning, or because the settings just weren't explained well.
CM9 (or any other ROM) would have to be completely amazing, and that includes all of the Prime's hardware 100% working in order for me to consider going through the bother of unlocking the bootloader on my tablet and flashing a new ROM.
I will definitely be flashing, just for the prospect of having Ubuntu proper up and running.
Root!!! Unlock!!! Fun!!!
Let brick this baby... lol
chpimentelpr said:
let brick this baby... Lol
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helll yeahhh!!!
I had my prime since the beginning of January so i cant return it to the store. I dont have any dead pixels or light bleed. Gps doesnt really work but i havent tried since i flashed to ics. If something was gonna warrant me to return my prime it probably would of happened already. i am itching to get off work so i can unlock and throw on cwm recovery. and just wait for the roms to start coming in.
xray49er said:
I had my prime since the beginning of January so i cant return it to the store. I dont have any dead pixels or light bleed. Gps doesnt really work but i havent tried since i flashed to ics. If something was gonna warrant me to return my prime it probably would of happened already. i am itching to get off work so i can unlock and throw on cwm recovery. and just wait for the roms to start coming in.
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Sounds like a plan.
Who's flashed the latest ROM so far as of yesterday? Hows it working for you?
drewskee said:
Who's flashed the latest ROM so far as of yesterday? Hows it working for you?
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I did and it's working perfectly so far
I posted some benchmarks on the ROM Thread, it's pretty fast and the OC is nice and easy.
Yeah..im unlocking the bootloader now...literally about to click ok on the EULA agreement.. have you had any issues at all?? have you tested GPS, WIFI, and battery drain and compared it to stock? I'd like to know, thanks.
We will see what we will see when we see it (and not before)
It will eed to be a VERY enticing ROM to make me willing to throw away 10 months of warranty coverage on a device that, let's face it, has has it share of issues. (and then some!)
Frustrating is what it will be for some. Agonizing for others. Then there are those that say screw it, you only live once! What a shame if your bricked your Prime flashing a ROM, only minutes after blowing away your ability to replace or repair it under warranty.
Maannn...im slowly joining the "im considering it" group as I just cant force myself to push the ok button on that EULA agreement for unlocking. ..too much money to just theoretically toss in the trash when i got bills to pay...too many "what if's" honestly Ive had the Prime since early January and ive had no problems with Wifi, bluetooth but GPS is completely non functional..theres some dead pixels in the middle and 3 bright dots on the right side looking like a constellation...I notice them and yeah it did bother that they were there once I saw them but thats not enough a reason to return to ASUS for me personally as everything else works like a miracle..but the what if somthing happens a couple months down the road and im stuck with a dead tablet will make Drew a dull boy. ..thats whats itching my neck and pulling a $500 pay out for another tablet is not going to happen unless its some crazy Tron or Ironman 2 device that has 3d holograms and what have you..i'll give it another couple minutes before i make my final decision..im at work anyways so i'll go ship a PC out and come back hopefully with my final decision..=P
Alright... ima do it! FTW!!!
I admire your gumption, and I don't even know what gumption is
drewskee said:
Alright... ima do it! FTW!!!
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You sir, reflect the spirit of the old west in modern times. Sure, you could stay back east, where it safe as houses, and nothing incredible ever happens, but not you. The wild and wonderful world west of the "unlocked" river holds promise.
I hope you don't end up like the skeleton in "Dances with Wolves"; when they come across it,the guy says: "His folks back east keep asking "Why don't he write?"
Good luck, and I hope you find a ROM to call your own.
"Oh give me a ROM where the buffalo roam, and the deer and the antelope can be found with GPS"...
SmartAs$Phone said:
You sir, reflect the spirit of the old west in modern times. Sure, you could stay back east, where it safe as houses, and nothing incredible ever happens, but not you. The wild and wonderful world west of the "unlocked" river holds promise.
I hope you don't end up like the skeleton in "Dances with Wolves"; when they come across it,the guy says: "His folks back east keep asking "Why don't he write?"
Good luck, and I hope you find a ROM to call your own.
"Oh give me a ROM where the buffalo roam, and the deer and the antelope can be found with GPS"...
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You sir.... just made my day.
I hope so too. Always have though so heres to hoping this wont be any different...Update* already in CWM backing up everything and soon on my way to "new land". Good luck in your travels as well. =)
Hey, sorry for the noob question, but is it in any way possible to run MIUI on the prime ? I read somewhere that it's gone open sorce, so is there any chance ? If it is, I'm definitely unlocking
smeshko said:
Hey, sorry for the noob question, but is it in any way possible to run MIUI on the prime ? I read somewhere that it's gone open sorce, so is there any chance ? If it is, I'm definitely unlocking
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Not yet but it may be available soon now that development has begun.
Sent from my Transformer Prime TF201 using xda premium
So my friend gave me his Samsung Galaxy 5.0 (I think it's USA?) today, and I was wondering what I should do to it. I own a Nook Color and have CM7 running from an SD card, but I'm pretty sure it's different for the Player. I think I would rather not root it and would prefer a custom ROM, but I'm not sure how/which one to pick. I found JoyOS, CM7, and CM9, but I don't know which one I should get.
Unfortunately, my friend dropped it a few days ago, cracking the screen. The screen and touch screen still work, but it's cracked and annoying to work with. He never got the warranty, but is it possible to get the glass replaced?
Alright, I've managed to get CWR installed using this guide, and from there I installed JoyOS and it's working pretty well so far.
ignore this
You have a list here so you decide
http://forum.xda-developers.com/showthread.php?t=1720457
Sent from my YP-G70 using xda app-developers app
Your gonna find that a lot of the tips and insight for this particular device are hit or miss. One key thing to remember is that this device is not a phone so the temptation to leap into things may be a bit higher than with your phone (taking the root/rom route on your phone carries a higher risk, so more people that would not normally go this route are). That being said, there are some serious threads and some "not so serious" threads, good advice, and not so good advice. So use your best judgement and ask if your really not sure on something.
Now that's out of the way, your gonna find that the Gingerbread based roms on this device are all relatively stable with minimal bugs - try all of them is my recommendation! The ICS ones, some that are still in development all have some issues one way or another. This is gonna be up to you and your uses for the device to decide whether or not the bugs are ok for you. The Cyanogen based roms are pretty spectacular if their limitations work well for you.
Do research, read, read, read and you'll begin to get a general feel for what people are liking and not liking. I am a pusher of trial and error, but only if your comfortable with continually modifying your device. Flash on my friend and have fun!
annoyingduck said:
-snip-
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Thanks for the advice! I think I like messing with this than my Nook, there's a lot more stuff to do instead of "put this image on your SD card and you're done." I finally got the market to upgrade to Play in JoyOS and replaced the boot animation, and I'm enjoying this one so far. I think I'll give LewaOS a try tomorrow.
So, does anyone know if it's possible to get a screen replacement for this? Or is it better just to get a screen protector and hope this doesn't get any worse.
Googie2149 said:
Alright, I've managed to get CWR installed using this guide, and from there I installed JoyOS and it's working pretty well so far.
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I've also followed that cwm install to a 'T'. but still no cwm. as a matter of fact it didn't even install the kernel even tho it said "passed" in odin. i hope someone'll b able to answer this soon.
Sent from my YP-G70 using xda app-developers app
Googie2149 said:
So, does anyone know if it's possible to get a screen replacement for this? Or is it better just to get a screen protector and hope this doesn't get any worse.
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Yes, you'll have to send it to the nearest Samsung Service Center.
They will replace it for you, but without a warranty you will definitely be paying out of pocket.
I can only speculate that it would cost you somewhere in the range of $75~$100.
Please, do not quote me on that figure! I am only guessing, but I can't imaging that it's a cheap fix.
Considering the obsolescence of the Galaxy Player, I'm not sure paying for a screen repair would be worth it.
Call Samsung's Service Center and get a quote.
But, if the cost of repair is more than the half of the device's value,
I would save the money and get a more technologically current device that is WIFI-only.
Stock-based ROM
I would recommend you flash a stock based ROM unless you know a lot about Android, because non stock-based ROMs have a lot of bugs.