Have found a few examples on other devices of this problem, but not much in the way of solutions. Kinda cripples one's ability to do much with phone if I can't connect it without crashing my computer!
First time I connected, it did not BSOD until I switched to drive mode. Error was DRIVER_IRQL_NOT_LESS_OR_EQUAL. Since then, it BSODs immediately upon connecting phone in any fashion. First I tried uninstalling all the drivers it had put on (3 items starting with HTC..) and redoing. Same result. Uninstalled all again and installed the HTC sync stuff from their website. Same result. Some google searches indicated this could be a RAM problem and I figured why not check it...all seems well from ramtest, so I don't think that is involved.
Also, it will connect and not crash in safe mode. It connects fine to a friend's laptop (Vista 32-bit).
I'm kinda low on ideas of stuff to try to resolve this. Would be grateful for any input on the matter.
Solved it after examining error log more thoroughly, just figured I'd post in case anyone else encounters this probably rare issue.
That goofball verizon mobile crap mounts as a CD ROM drive. I was using a program called DVD43 in conjunction with Handbrake to rip my dvds to mp4 files. It attempts to scan any DVD inserted, and the verizon program causes crash when it tries to read it when phone was plugged in. Program off, all is well.
Agreed.
I concur, your right, thanks alot.
Ya thanks. I have slysoft and I'm sure it could have happened to me.
Sent from my rooted Thunderbolt with VirusROM AirborneTB. Xda premium
so glad I found this, just got my tb tonight and tried to move some stuff on it and BSOD, I had dvd43 running.
Related
Ran into a problem. My ActiveSync wouldn't recognize my device. It's showing up within Device Manager but when I connect it no go.
ActiveSync knows something is being connected because it starts to do it's thing but then errors out and cannot establish a connection with my Athena.
Anyone else run into this problem?
I've uninstalled/reinstalled ActiveSync 4.2 AND 4.5. Checked to ensure that the services that ActiveSync depends on are running, etc.
Any help would be greatly appreciated.
ltxda said:
Ran into a problem. My ActiveSync wouldn't recognize my device. It's showing up within Device Manager but when I connect it no go.
ActiveSync knows something is being connected because it starts to do it's thing but then errors out and cannot establish a connection with my Athena.
Anyone else run into this problem?
I've uninstalled/reinstalled ActiveSync 4.2 AND 4.5. Checked to ensure that the services that ActiveSync depends on are running, etc.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
you are not running Windows Vista are you?
No. Running Windows XP Pro.
It was working a bit flakey at first. I had an HTC TyTN synching perfectly on ActiveSync 4.5. When I got my Advantage in, I hooked it up and it acted a bit weird but trying to hurry and get my phone up and running I avoided setting up the relationship so it was a "guest". I installed software onto my Advantage without a problem. Later, once I got my stuff migrated from TyTn to Advantage, I deleted all existing relationships in ActiveSync then tried to join the Advantage to it and it knows the phone is there but won't establish a profile with it. Did a repair on 4.5, didn't work. Uninstalled/reinstalled 4.5, didn't work. Uninstalled 4.5 and installed 4.2 (the version on the CD), didn't work. Researched ActiveSync and noticed that one of the dependent services was stopped...I activated this service, rebooted...didn't work. ActiveSync uses a TCP/IP port to listen on so I did "telnet 127.0.0.1 xxxx" where xxxx is the port and it's there listening, so requests can be accepted.
I'll probably try hard resetting my device this weekend if no one has any recommendations. Once I find the answer I'll post it here.
Possible causes are:
- Corrupt ActiveSync on laptop. An uninstall/reinstall should have resolved this unless the unlerlying OS files that ActiveSync utilizes are corrupt and those weren't repaired/replaced during the reinstall.
- Corrupt ActiveSync on phone. Can't be uninstalled/reinstalled to my knowledge without a hard reset so not much I can do.
- Maybe the GPRS monitor I installed caused a problem. I initially installed the one that came on the CD but had to remove it because it kept locking up the phone and slowing things down significantly.
Are you running BitDefender as your AV/Firewall? A recent update prevents ActiveSync from working correctly. see link:
http://forum.bitdefender.com/index.php?showtopic=109&pid=1044&st=0&#entry1044
soundguy said:
Are you running BitDefender as your AV/Firewall? A recent update prevents ActiveSync from working correctly. see link:
http://forum.bitdefender.com/index.php?showtopic=109&pid=1044&st=0&#entry1044
Click to expand...
Click to collapse
No. Not running either. I did a hard reset and it started working again. Then a few days later the same thing happened again. Not sure exactly what the problem is but since I already did a hard reset and the problem resurfaced, I'm going to have to do some debugging to figure out what the culprit is. Just hate wasting time going through a debug. :-/
Hi,
I am experiencing similar problems with my T-Mobile MDA Compact 3.
I recently re-installed my PC and installed 4.5 having previously used 4.2.
After a few days it stopped syncing. It still allowed you to view files on the phone from the PC and install programs, it just would not Sync.
I did a hard reset of the phone to night and it worked fine to begin with but now it appears to have stopped working again.
Does anyone have any ideas what is wrong. I am assuming that AS 4.5 is the problem here.
Regards
spangelsaregreat said:
Hi,
I am experiencing similar problems with my T-Mobile MDA Compact 3.
I recently re-installed my PC and installed 4.5 having previously used 4.2.
After a few days it stopped syncing. It still allowed you to view files on the phone from the PC and install programs, it just would not Sync.
I did a hard reset of the phone to night and it worked fine to begin with but now it appears to have stopped working again.
Does anyone have any ideas what is wrong. I am assuming that AS 4.5 is the problem here.
Regards
Click to expand...
Click to collapse
That is weird. After my initial hard reset, it happened again. I did another hard reset anyhow because I was trying out new programs and wanted it to be clean again. Not sure what was causing mine to stop functioning but when it did, I couldn't connect to the phone at all. I wouldn't browse nor synch, etc.
It has now definately stopped working.
Looks like I will have to hard reset the MDAC3 again and try from scratch using AS 4.2.
My only concern that without reinstalling my PC there may be some residual problem in the registry or elsewhere that the new installs are picking up.
I am about to try another trawl of the Internet to see if anyone else is experiencing these problems, and has a solution.
Regards
Hi,
....and we are back. I went back to Microsofts site and looked over all the various solutions for AS problems where you are connected but not syncing.
There is a suggestion that USB hubs can cause problems and that you should connect your phone directly to the PCs main USB ports. I had discounted that as it has always been connected to the USB port with no problems.
I have just tried it and it and it is now syncing fine again.
I am assuming that AS 4.2 coped with the hub okay or my reinstall of the PC had caused the problem.
I will now try some soft resets and re-boots of my PC to see if AS keeps working. Fingers crossed!!!
Regards
...and now we are back to square one.
I also tried unistalling Outlook 2007 and reinstalling 2002 and AS 4.2 but it did not even connect.
One thing I have also noticed is when you run the troubleshooter in AS it seems to think that their is not a copy of Outlook as it tells you to install Outlook 2000 or higher. This would explain the lack of syncing while the device appears connected in terms of being to explore it and install programs.
Tried a search on this on the Internet but did not find anything.
Looks like a full reinstall of the PC and a Hard Reset of the device is required.
Deep Joy, thanks Microsoft.
Regards
START ---> Settings ---> Connections Tab ----> USB to PC icon !! have a play with that, it worked for me, when I was having the same problems as you !!
Do you have Clean Notificatons installed or any other program that clears the notifications cache? I may have found one cause of the ActiveSync issue I was experiencing.
Hi,
Well I did the full install of both PC and phone and after one sync it started to play up again. I was about to through both out of the window when I began to realise that there was a slight issue on the phone itself.
I use SBSH Pocket Weather and I noticed that it did not seem to be updating weather and image automatically. I had imported settings from my previous setup. I reinstalled PW and set it up from scratch and hey presto Active Sync is working fine again.
I guess some form of problem must have migrated over in the PW settings.
Either that or it was just blind luck it worked.
Regards
ice_coffee said:
START ---> Settings ---> Connections Tab ----> USB to PC icon !! have a play with that, it worked for me, when I was having the same problems as you !!
Click to expand...
Click to collapse
Confirmed !
Had the same problem and solved it by removing the tag in the above mentioned icon.
Dieter
I also tried the USB to... setting but it didn't resolve my issue.
ice_coffee said:
START ---> Settings ---> Connections Tab ----> USB to PC icon !! have a play with that, it worked for me, when I was having the same problems as you !!
Click to expand...
Click to collapse
Just got my Advantage today! I love it so far, especially the A2DP!
Also had activesync problems: I could synchronise but I could not connect to the internet, only via USB!
Now it is working with AS 4.2 and above box unchecked!
With AS 4.5 -which I also tried- I could not connect to internet with above box checked & unchecked !!!
Cheers,
Ronald
ronald2oo2 said:
Just got my Advantage today! I love it so far, especially the A2DP!
Also had activesync problems: I could synchronise but I could not connect to the internet, only via USB!
Now it is working with AS 4.2 and above box unchecked!
With AS 4.5 -which I also tried- I could not connect to internet with above box checked & unchecked !!!
Cheers,
Ronald
Click to expand...
Click to collapse
Is the USB connection set up as Internet in AS4.5?
Howdy,
I have a 'jasjam' and am presently running WM6 Black. I decided today that I would upgrade to the new HTC ROM but almost every time I connect my phone to the PC here (Win XP) I get 'USB Device Not Recognized' on the occasion it does work, once the phone goes into the boatload when I try to upgrade (Hard SPL) I get 'A device attached to the computer has malfunctioned.' or something along those lines.
Any help here would be greatly appreciated.
Ben.
Bump...
The phone seems to initially recognized (XP installs driver for HTC USB Sync), but after a little while the charge light will turn off and the phone will not be seen. After reconnecting it it becomes an 'Unknown USB device' again.
I'm running Schap's 3.54c.
Hopefully someone's encountered this problem before.
Ben.
Managed to upgrade with SD card, which indicently I felt was rather an improved process over upgrading via USB.
In any case I'm still having no luck getting the USB connection to function even now with the new HTC rom.
I've tried various things including cycling 'advanted networking features' under the USB connection properties (I saw this mentioned in another thread).
Again, any help would be appreciated.
Ben.
Try a different usb cable...they have been known to go bad.
galaxys said:
Try a different usb cable...they have been known to go bad.
Click to expand...
Click to collapse
Yep,
I have had 2 go bad so far.
I had thought the same thing, so I tried 4 different cables & purchased a brand new one to no avail. :-/
AussieBen said:
I had thought the same thing, so I tried 4 different cables & purchased a brand new one to no avail. :-/
Click to expand...
Click to collapse
I got the same thing with my hermes...i think its a hardware issue. Do you have issues with slow bootup, lost BT etc?
do a system restore on your machine. select the time before you did your last flash. my pc at work does the same thing, system restore usually fixes it.
cyndication said:
do a system restore on your machine. select the time before you did your last flash. my pc at work does the same thing, system restore usually fixes it.
Click to expand...
Click to collapse
That's a good idea, that's worked before for me also.
Another option, if you can find the phone under 'Device Manager' on your PC, is to remove it.
And then when you plug your phone back in to your PC it recognizes 'New Hardware' and reinstalls it.
Sometimes that works.
It's happening also for me from time to time.
- A restart of both machines sometimes helps.
- good usb cable is needed (I had a retractable and it was almost never syncing).
- reinstall activesync + delete partenrship on both tel & pc is the last thing you could try...
Still it happens to me sometimes.
PS1: I was almost never able to sync via usb cable when not connected to the Company Lan.
PS2: I found a Mobile Checkpoint VPN client was also "disturbing".
Have been trying to get up to speed but have hit a speedbump. Laptop(running windows vista with Mobile Device manager installed) will not recognize my Raph (Sprint Carrier). The weird thing is I plugged my friends in and it saw it immediately and partnered with it. I admit, I did alot of tinkering when I first got the thing but Ive since gone back in to undo or reset everyhting back to mimic what my frineds phones settings were. STUCK! Any help would be greatly appreciated. In the end I am trying to connect to transfer the PHM Regedit proggy to the phone so I can get the battery to last more than a HALF HOUR! LOL Great device, Crummy battery life!
back when I had a Mogul, I had the same problem. I went through a lot of headaches trying to add rules to my firewall software, since I found out those can cause a lot of problems with activesync (just do a google search for "YOUR-FIREWALL-SOFTWARE activesync" and I'm sure you'll find something)
In the end, I realized the thing just won't sync without the little connector that comes with it. That may have just been an isolated case, but make sure you're using the piece.
If you're still in the grace period, make sure you get a different phone, because there may just be something wrong with your mini usb port (something that ultimately caused the complete demise of my trusted mogul).
Also, isn't PHM regedit available as a .cab?
Good luck.
Thanks
Hey thanks for the reply.
Will try what you said and get back to report the results. I did notice this little piece in the box that came with the device but no documentation about what it is supposed to do.
About the .cab question...... I don't pretend to know what that file extension means. I have not come across a defintion yet. I downloaded PHM, and the "setup file" is on my laptops desktop. NOTE. I did sucessfully transfer this setup file to my friends phone but could not get the app to run. Kept getting an error about putting it in a file or something. (dont remember exactly) Any ideas?
Thanks again.
Success
the unamed connector did it! recognized right away. NOTE: strange that my friends device did not require this to be connected to view his device. ???? Oh well onto the regedit and see if I can extend this dismal battery life.
Thanks again.
uncheck the Enable advanced network functionality in the Setting > USB to PC. For some reason this makes the Vista PC recognize the phone, had to do some thing with my Mogul
Just got my dna... Never had issues with just connecting it to the computer and being able to access the storage. I can't seem to drag and drop onto this phone. Do I need htc sync installed for that to work? Can't start root process until I figure it out. Thanks.
Nothing is stupid but reading helps
Yes you need htc sync or android MTP drivers installed then it will show up as a drive when connected
Ya the MTP install keeps failing. Just Google for those drivers?
I installed the HTC drivers found in the all in one kit thread, but still failing...
I'll try htc sync. Sorry... Long day and annoyed haha
Maybe its write protected? I have issue when i want to drop files on sd but it didnt work and i jusj realzed that the paste and delete command is missing.
Or just turn off the mtp mode. Cmiiw
Sent from my WT19i using xda app-developers app
I'm trying to just copy over a simple text file... Only thing that shows up looks like a camera. Opened it to see my folders on internal memory. But won't let me drag over. Now doesn't show up at all. Installed sync, no luck. MTP just fails installing.
I am having zero luck...
Could it be something that I have on the computer from previous HTC phones? I've had the Inc, TB and Rez...
MTP fails every time... Can't just access storage. Installed HTC drivers from all in one root thread, installed sync... Nothing. I'm confused...
FWIW I am turning debugging off, yet as soon as I plug it in to the computer it's turning on automatically...
I've checked in cmd "adb devices" and its showing the device there.
Just checked and my rezound still connects no problem... No luck with DNA
Here is where I'm at with it...
On a separate computer, I had no issues getting everything the computer to recognize the phone and allow me to drag and drop onto it.
On the computer with issues (mine), I have all drivers installed. I can give the phone ADB commands and they work. I can reboot into bootloader and all that jazz. What I can't do tho is just access the storage. When I plug it in my computer is recognizing it as a camera. A prompt for scanner and camera wizard will pop up and if I go into My Computer it shows the phone, with a camera as the icon. I can double click it, and see all the folders and files that are on the phone. If I try to drag and drop a picture, music file or even a text file, the mouse icon changes to a circle with a line through it (no smoking sign type thing).
Only other issue with plugging it in is the MTP install keeps failing. Is that an SDK related issue? I may have an older SDK, but I think it is at least ICS related. Or is it something else altogether. The error states something is missing from the INF file or wrong with the INF file. Can't remember exactly.
I got the phone rooted and what not, I'm just trying to be able to put a few music and picture files on it at this point.
Any help I would greatly appreciate. Thank you.
This is a long shot but what USB cable are you using? Is it OEM or just one laying around? Did you try another cable?
You need to go at the MTP install failure from a Windows troubleshooting perspective instead of the HTC or android perspective.
I had this problem for a long time on my computer which was a VERY nice rig besides that issue. So finally when I got a device that needed MTP, I spent about 15 minutes on Google, made some changes in device manager and the registry, and fixed the problem completely.
Sent from my HTC6435LVW using Xparent Red Tapatalk 2
CharliesTheMan said:
You need to go at the MTP install failure from a Windows troubleshooting perspective instead of the HTC or android perspective.
I had this problem for a long time on my computer which was a VERY nice rig besides that issue. So finally when I got a device that needed MTP, I spent about 15 minutes on Google, made some changes in device manager and the registry, and fixed the problem completely.
Sent from my HTC6435LVW using Xparent Red Tapatalk 2
Click to expand...
Click to collapse
Thanks, this solves it!
Hey guys.
I'm hoping you can shed a little light here as i'm starting to get frustrated.. Now i've seen various similar threads along the same lines so it's obviously a common problem and anyone who's offered a suggestion to the fix on other threads, i've tried to no avail..
I've had a DHD prior to this and done the whole rooting/ROM'ing thing regularly so quite used to procedures and what to do, but that was slightly different as i did it via the advanced hack kit.. This phone doesn't seem as straightforward to do. But about 3 weeks ago i bit the bullet and unlocked my phone with the intention of rooting and ROM'ing soon after.. Everything went well and the phone has been working perfectly, no issues at all and i've activated the developer option aswell and it's USB debugged box is ticked...
However, a couple of days ago i tried plugging it in to the laptop to transfer some music onto it, but both the two USB 2.0 ports on the right don't recognise it, i get the USB device not recognised message, anything else works fine in them, the only remaining port, a USB 3.0 on the left sees the phone and does allow me to access it, sometimes i can see everything straight away, sometimes i get a blank box and have to wait and the green bar takes ages to load along the bar at the top.. I've even had what appeared to be arabic symbols at one point where it should say Internal storage.. That confused me very much!! But now it won't let me transfer anything other than a single image file to the root. I did this as a test.. It transferred it straight away with no problems, but if i try adding anything else after that, it just hangs on the copying dialog box and either i have to close it or it does it for me a couple of minutes later with the "can't copy file" and "skip this file" options.. I've also tried it on the home computer which works fine but still leaves me with the same problem. Both are Win7 64bit.
I've uninstalled everything HTC from my laptop, uninstalled and reinstalled the drivers supplied in the fastboot folder which i was told to download for the unlocking process.. Now, i don't want to have to download HTC Sync as i don't want to access my phone via that, i'd rather just use file explorer and ditch the bloatware.. I'm not sure if i'm running the correct drivers and this is the problem, but i can't seem to find them anywhere.. P.S. I'm in the UK so this is the international version..
Any help would be great as i'm tearing my hair out... I know it's probably something simple but it's refusing to work..
Hey i hope this helps
RyanH77 said:
Hey guys.
I'm hoping you can shed a little light here as i'm starting to get frustrated.. Now i've seen various similar threads along the same lines so it's obviously a common problem and anyone who's offered a suggestion to the fix on other threads, i've tried to no avail..
I've had a DHD prior to this and done the whole rooting/ROM'ing thing regularly so quite used to procedures and what to do, but that was slightly different as i did it via the advanced hack kit.. This phone doesn't seem as straightforward to do. But about 3 weeks ago i bit the bullet and unlocked my phone with the intention of rooting and ROM'ing soon after.. Everything went well and the phone has been working perfectly, no issues at all and i've activated the developer option aswell and it's USB debugged box is ticked...
However, a couple of days ago i tried plugging it in to the laptop to transfer some music onto it, but both the two USB 2.0 ports on the right don't recognise it, i get the USB device not recognised message, anything else works fine in them, the only remaining port, a USB 3.0 on the left sees the phone and does allow me to access it, sometimes i can see everything straight away, sometimes i get a blank box and have to wait and the green bar takes ages to load along the bar at the top.. I've even had what appeared to be arabic symbols at one point where it should say Internal storage.. That confused me very much!! But now it won't let me transfer anything other than a single image file to the root. I did this as a test.. It transferred it straight away with no problems, but if i try adding anything else after that, it just hangs on the copying dialog box and either i have to close it or it does it for me a couple of minutes later with the "can't copy file" and "skip this file" options.. I've also tried it on the home computer which works fine but still leaves me with the same problem. Both are Win7 64bit.
I've uninstalled everything HTC from my laptop, uninstalled and reinstalled the drivers supplied in the fastboot folder which i was told to download for the unlocking process.. Now, i don't want to have to download HTC Sync as i don't want to access my phone via that, i'd rather just use file explorer and ditch the bloatware.. I'm not sure if i'm running the correct drivers and this is the problem, but i can't seem to find them anywhere.. P.S. I'm in the UK so this is the international version..
Any help would be great as i'm tearing my hair out... I know it's probably something simple but it's refusing to work..
Click to expand...
Click to collapse
Olrite so i guess you are dealing with the same i dealt with a while ago when i was on cayanogen mod 11 on my HTC one M7 International ... there are many alternatives to transfer stuff from phone to Laptop but first lets talk about the normal one
Method 1 which you should try is ....
* Download the HTC sync manager .. its ok if you dont wanna use it to transfer data .. just install it ...
* ok so now the important one .. make sure you have window media player installed on your computer ....
okay so why windows media player ??
Well it contains all the MTP drivers you need to connect your phone to your pc ...
* you can restart your system now .. (Optional)
* now connect your device with debugging on ... grab the notification bar click on USB related notification .. and choose MTP or something like that ...i mean don't choose HTC sync manger .. choose the other one
* Now if everything went well you will se your storage in My computer ... and in Windows media player too...
Method 2....
Well if nothing works then download an app called Air Droid ...
it have some nice functionality ...
you will get to know how to use it after installing it ...
by chance if the local link given in the app does not works make a hotspot .. connect your computer to it and open a browser like chrome .. and go to 192.168.1.1:8888
Note : port 8888 is pre configured in the app so if you changed it .. use the dirrent port you used ..
If you are not laptop is not connected with your phone's hotspot then your phone and computer should be on the same network ..
Good luck ... hit thanks if it works just to let me know
nicolasenjay said:
Olrite so i guess you are dealing with the same i dealt with a while ago when i was on cayanogen mod 11 on my HTC one M7 International ... there are many alternatives to transfer stuff from phone to Laptop but first lets talk about the normal one
Method 1 which you should try is ....
* Download the HTC sync manager .. its ok if you dont wanna use it to transfer data .. just install it ...
* ok so now the important one .. make sure you have window media player installed on your computer ....
okay so why windows media player ??
Well it contains all the MTP drivers you need to connect your phone to your pc ...
* you can restart your system now .. (Optional)
* now connect your device with debugging on ... grab the notification bar click on USB related notification .. and choose MTP or something like that ...i mean don't choose HTC sync manger .. choose the other one
* Now if everything went well you will se your storage in My computer ... and in Windows media player too...
Method 2....
Well if nothing works then download an app called Air Droid ...
it have some nice functionality ...
you will get to know how to use it after installing it ...
by chance if the local link given in the app does not works make a hotspot .. connect your computer to it and open a browser like chrome .. and go to 192.168.1.1:8888
Note : port 8888 is pre configured in the app so if you changed it .. use the dirrent port you used ..
If you are not laptop is not connected with your phone's hotspot then your phone and computer should be on the same network ..
Good luck ... hit thanks if it works just to let me know
Click to expand...
Click to collapse
Firstly, thank you for taking the time to run through the options.. I really appreciate that.. Unfortunately it seems nothing in terms of transfer via USB works (at least with this cable, it's the only one i have so can't try another at this point) on this phone anymore, i don't know why the sudden glitches, it's been working fine since i've had it but just decided to stop connecting this last couple of days, so whether that's down to drivers or the cable being dodgy etc i have no idea, but the Air droid app works beautifully and i can now transfer anything and everything, it has such a great UI too so thank you for pointing me in the direction of that.. Without it, and you, i'd still be stuck.. So i guess i no longer need to worry about cables or drivers anymore so thanks again!
Pleasure
RyanH77 said:
Firstly, thank you for taking the time to run through the options.. I really appreciate that.. Unfortunately it seems nothing in terms of transfer via USB works (at least with this cable, it's the only one i have so can't try another at this point) on this phone anymore, i don't know why the sudden glitches, it's been working fine since i've had it but just decided to stop connecting this last couple of days, so whether that's down to drivers or the cable being dodgy etc i have no idea, but the Air droid app works beautifully and i can now transfer anything and everything, it has such a great UI too so thank you for pointing me in the direction of that.. Without it, and you, i'd still be stuck.. So i guess i no longer need to worry about cables or drivers anymore so thanks again!
Click to expand...
Click to collapse
Well at least the other one solved your problems and air doid actually have much more functionality then USB but on the other hand speed is slow but not that slow ..... so enjoy PM if any other problem cya