Finger Print sensor stopped working. - Atrix 4G Q&A, Help & Troubleshooting

I have only had the device for 5 days and this morning it didn't work. I have tried to reset it and it does not do anything.
Please help. I don't want to get it replaced and do the entire GlafRoot again and other cutomization again.
Thanks much.

mine stopped after I reflashed gingerblur last night, my quick fix was to disable it, and then turn it back on using the previous settings. hope it works for you

exume said:
mine stopped after I reflashed gingerblur last night, my quick fix was to disable it, and then turn it back on using the previous settings. hope it works for you
Click to expand...
Click to collapse
Thanks I did it but still didn't work. Then I pulled the battery and re did it and now it seems to be working (keeping fingers crossed)

Related

fingerprint stopped working

I have been using the fingerprint to unlock, but not it is not functioning, it doesn't respone at all...
do you guys have this problem???
Sent from my MB860 using XDA Premium App
Have you updated? The update addresses issues with the fingerprint scanner.
yes, i have updated to 1.57 rooted GladAtrix 2 v4.2.3...
what should i do then?
Sent from my MB860 using XDA Premium App
Mine did that to me a few times before I updated, but since the update it has worked perfectly. Did you try deactivating it and set it up again? I know WidgetLocker can use the fingerprint scanner, I dont know if you want to try that but it might be an option..
but I can't even stup the fingerprint scanner t scan...in the Location & security settngs...
is my fingerprint scanner broken??? or should I reload the stock rom to see if itis becuse of the GladiAtrix2 v4.2.3???
You cant set up the fingerprint scanner? Huh that sucks. What kind of error does it give you if any? You might want to sbf and see if it works again on stock.
I seem to have that problem at times. Restarting the phone seems to do the trick
WiredPirate said:
You cant set up the fingerprint scanner? Huh that sucks. What kind of error does it give you if any? You might want to sbf and see if it works again on stock.
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Click to collapse
It doesn't even response at all at the setup and no error, it just likes the scanner isn't there...
I will try to flash back to the stock rom and see if it will still work
Faizan1 said:
I seem to have that problem at times. Restarting the phone seems to do the trick
Click to expand...
Click to collapse
I have tried that, but it doesn't work for me...
It happened to me twice in the last 7 days that I have had my Atrix, both times when I turned it back on in the morning (I have it off at night).
I had to take the battery out and then start all over again just power cycling didn't work.
I am hoping it doesn't happen too often, the device is perfect and all customized and I don't want to start all over again including un rooting this one.
just flash back to 1.26, but still not working not responding...
going to update to 1.57 and see if it will work...not I think it is broken...
Happened to me this morning after a power up. Restarted it again, some 'suite' process force closed on the lock screen, and it's been okay since.
edit: this was on 1.5.7 stock
I guess I can confirm that my fingerprint scanner is dead...
so I guess I have a reason to get a LG one now... this one will go to my girlfriend...
or... is there a screen lock for Atrix 4G which slide down to unlock (like HTC one) instead of sliding right to left

Problem

Problem is when I apply a new Rom everything works fine for about one week. Then I start getting this issue if i go to settings or messaging I can't back out. I have to do a battery pull. Search back menu home. When i touch those options nothing happens. Kinda like its froze up. Power option works too to reboot the phone and everything works fine for another week then starts up again. Not sure if its a hardware issue or not. Haven't tried going back to stock. Has anybody had this issue. Would appreciate any help.
Sent from my PG86100 using Tapatalk
thunderkiss65 said:
Problem is when I apply a new Rom everything works fine for about one week. Then I start getting this issue if i go to settings or messaging I can't back out. I have to do a battery pull. Search back menu home. When i touch those options nothing happens. Kinda like its froze up. Power option works too to reboot the phone and everything works fine for another week then starts up again. Not sure if its a hardware issue or not. Haven't tried going back to stock. Has anybody had this issue. Would appreciate any help.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Are you using a 3rd party app for messages or a theme or launcher? What rom you on?
no real weird i have tried multiple roms does the same thing on all of them. did not start having this issue until that last ota update, i relocked my phone unrooted etc. then updated to that last ota, waited for some devs to come out with roms based on that ota, then unlocked again and rooted and applied viper rom it happened on that rom, tried scotts clean rom same thing and a few others i get the same thing after about a weeks of use i start getting the freezing thing where i cant back out of certain things, like if i go to setting mms etc. pretty much anythaing i go into i cant back out or the search or home menu and menu does not work when i touch it, only way i can get out is power button reboot or just battery pull, then everything is back to normal for a week, im thinking its a hardware issue but not sure. i guess im going to try to relock unroot again and see if i get the same issue, if i do wouldnt you think its a hardware issue ? And i am not using any special launchers just what comes with the rom.

Device unusable after a notification (no sound, freezing) *new phone on the way*

Ok, so I've been having some super odd problems with my GS3 that I've sort of narrowed down.
When plugging into a PC (to charge or copy files) I'll lose any and all sound, even after a reboot. Usually a power off/on will fix it, or I might have to pull the battery.
Also, sometimes it will start to freeze up. It will be butter smooth for a few seconds, then freeze for 3-5 seconds. Usually recording all of my touches, and then quickly doing them all when it un-freezes. This I usually can NOT get to stop without pulling the battery, and even then it might do it again. Sometimes after I unplug from the PC, and I get a notification for a text, it won't play the sound, and sit there and vibrate continuous for 5-10 seconds. Then the freezing will start.
The freezing comes and goes, but usually gets started shortly after I've been plugged into the PC. I've also seen the MTP app start, and freeze.
It did this stock. Now I've completely wiped and flashed Omega, and a Abyss kernel. Its still doing it. The sound always goes out, but the freezing seems to have subsided a bit. I did wipe my app backups, do new ones, and restore those.
Does this sound like a hardware issue, or software? I can't find ANY apps that are locking up/sucking up CPU time. What app could be causing something like this? Apex? Liteflow? I am having problems with Apex, where a few times a day when going back to the home screen it will stop working, and show a black screen till it loads. Its not the phone itself, notification bar still works and everything else works, but Apex just blacks out until reloading.
I did root when I got the phone, and restored my apps (apps ONLY) from a backup made with my HTC One X. I'm still using those apps/app data.
One more thing, I can safely say I only started having issue after I flashed my first .zip in recovery. It was for the Camera mod, someone had made a flashable .zip file. After I flashed that, the phone went crazy. No sound, locking up, nothing worked, and it took several reboots for it to settle down and start working.
None of this happens when plugging into power only, just a PC.
Ideas?
EDIT:
Ok, I'm pretty certain this problem is started by a notification. It only seems to start happening if I get a notification, and it will do the crazy 10 second vibration, followed by no sound, and freezing.
Also even when its working normally, everytime I get a notification I have odd problems. Maybe a stutter, sometimes the keyboard closes, etc.
Today it started shutting off by itself.
EDIT 2:
I have a new phone on the way from Negri. I'm returning this one to let them deal with the RMA to Samsung.
Try resetting your phone and then try again.
Ok, I've removed Apex for the time being, no different. Also, its doing it now without having plugged it into USB, so thats not it. Doing it right now actually. No sound, and freezing. I noticed it exactly happend while I was in the camera app, and a notification came through.
I don't understand, I wiped when I installed Omega??
EDIT: And just sitting there for awhile, its fine again. Didn't restart it at all, just let it sit for a few minutes.
And now, I'm using the camera again and it happened. Can this have something to do with the camera mod?
I'm going to subscribe to this thread. I'm also experiencing the same problems as you, because of this I'm going to re-flash Stock Firmware and see if the problem persists, because it could be due to a bad flash of the Software.
My thread can be found here on XDA. Please alert me if you find a fix, will do the same for you
jaaystott said:
I'm going to subscribe to this thread. I'm also experiencing the same problems as you, because of this I'm going to re-flash Stock Firmware and see if the problem persists, because it could be due to a bad flash of the Software.
My thread can be found here on XDA. Please alert me if you find a fix, will do the same for you
Click to expand...
Click to collapse
Yeah your having the EXACT same issue. Mine won't always do the 6 second vibration for a text though. (has done it a few times)
What worries me is that I *have* wiped, and reflashed a ROM. So any software problem should be gone.
I'm going to do a hard reset tonight (wipe everything) and reflash the latest Omega. I'm not going to restore my TB backup either. We'll see what happens.
BoostedSR20 said:
Yeah your having the EXACT same issue. Mine won't always do the 6 second vibration for a text though. (has done it a few times)
What worries me is that I *have* wiped, and reflashed a ROM. So any software problem should be gone.
I'm going to do a hard reset tonight (wipe everything) and reflash the latest Omega. I'm not going to restore my TB backup either. We'll see what happens.
Click to expand...
Click to collapse
How do you do a hard reset? I have yet to flash my firmware yet, it still has 17 minutes on the download ticker, so I might do a hard reset and then install the firmware like yourself.
Also, I've noticed that due to this issue, I don't always receive notification sounds when the screen is off. Interestingly mine does not seem to be affected on USB, I've never had a problem with that and have synced with Kies many times. What was your battery level when this problem occurred?
jaaystott said:
How do you do a hard reset? I have yet to flash my firmware yet, it still has 17 minutes on the download ticker, so I might do a hard reset and then install the firmware like yourself.
Also, I've noticed that due to this issue, I don't always receive notification sounds when the screen is off. Interestingly mine does not seem to be affected on USB, I've never had a problem with that and have synced with Kies many times. What was your battery level when this problem occurred?
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Click to collapse
Well today it started happening while using the camera and a notification came through. It hasn't been plugged into USB at all. Its happened at all different battery levels.
I think I'm going to download and flash a stock firmware and try that for awhile. I'll hard reset first.
Here is how to do a hard reset: http://forum.xda-developers.com/showthread.php?t=1706282&highlight=hard+reset
BoostedSR20 said:
Well today it started happening while using the camera and a notification came through. It hasn't been plugged into USB at all. Its happened at all different battery levels.
I think I'm going to download and flash a stock firmware and try that for awhile. I'll hard reset first.
Here is how to do a hard reset: http://forum.xda-developers.com/showthread.php?t=1706282&highlight=hard+reset
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Click to collapse
Alright tell me how it goes. Mine has been going on for a few days now, however it only started happening today after the battery got below 50% so I thought maybe it was associated with that.
Thanks for the link!
Ok here is what I did:
Hard reset using the method listed above
Flashed the latest firmware w/Odin - http://forum.xda-developers.com/showthread.php?t=1646610
Hard reset again
Enter my Gmail account, *no* apps restored
Lets see what happens. I'm *not* going to do a restore w/Titanium backup until I'm satisfied its fixed. (And then I will probably just unlock/flash recovery, and flash the latest Omega ROM)
BoostedSR20 said:
Ok here is what I did:
Hard reset using the method listed above
Flashed the latest firmware w/Odin - http://forum.xda-developers.com/showthread.php?t=1646610
Hard reset again
Enter my Gmail account, *no* apps restored
Lets see what happens. I'm *not* going to do a restore w/Titanium backup until I'm satisfied its fixed. (And then I will probably just unlock/flash recovery, and flash the latest Omega ROM)
Click to expand...
Click to collapse
I did the exact same process, and I'm not going to be backing up at all! Thought I had broken my phone at first as it wouldn't pick up any reception, turns out the mast down the road had rebooted
Must say, seems snappier already, probably a placebo effect though
Ok, I've used the camera, plugged it into the PC... done some other stuff. I'll use it for awhile tonight and get some notifications and see what happens.
So far so good.
BoostedSR20 said:
Ok, I've used the camera, plugged it into the PC... done some other stuff. I'll use it for awhile tonight and get some notifications and see what happens.
So far so good.
Click to expand...
Click to collapse
Same here, all seems good
All good for me as well. Trying to do everything with the phone, even posting this on the browser. The stock apps are killing me though...
But very snappy, and no issues.
BoostedSR20 said:
All good for me as well. Trying to do everything with the phone, even posting this on the browser. The stock apps are killing me though...
But very snappy, and no issues.
Click to expand...
Click to collapse
My phone is definitely much faster, even the home screen isn't drawing my widgets every single time I go to it! My theory is it was just a bad factory flash, the first time I flashed back with Odin my Messages app kept force closing so I glad to re-flash again. I'll keep you posted if problems crop up again.
Sent from my GT-I9300 using XDA
jaaystott said:
My phone is definitely much faster, even the home screen isn't drawing my widgets every single time I go to it! My theory is it was just a bad factory flash, the first time I flashed back with Odin my Messages app kept force closing so I glad to re-flash again. I'll keep you posted if problems crop up again.
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
I'll do the same...
Everything was great, so I decided to root and do a TB restore. Things were still perfectly smooth, then I got a text and had the 6 second vibration, and lost sound. Had to restart. Never froze though.
Awesome.
EDIT:
Ok, after the reboot, the sound worked one time for the unlock screen, then went back out. And the phone froze.
BoostedSR20 said:
Everything was great, so I decided to root and do a TB restore. Things were still perfectly smooth, then I got a text and had the 6 second vibration, and lost sound. Had to restart. Never froze though.
Awesome.
EDIT:
Ok, after the reboot, the sound worked one time for the unlock screen, then went back out. And the phone froze.
Click to expand...
Click to collapse
Hmm, I've glad several notifications and haven't put my phone done since the re-flash and I've had absolutely no problems whatsoever. All I can suggest is that possibly the restore that you did has installed the bad files? I did a bit of research and apparently Odin will not wipe old files off your phone that it doesn't need to, but a factory restore will.. guess this fits in with the problem you have had if it was a bad factory flash that was causing this problem in the first place.
Sent from my GT-I9300 using XDA
jaaystott said:
Hmm, I've glad several notifications and haven't put my phone done since the re-flash and I've had absolutely no problems whatsoever. All I can suggest is that possibly the restore that you did has installed the bad files? I did a bit of research and apparently Odin will not wipe old files off your phone that it doesn't need to, but a factory restore will.. guess this fits in with the problem you have had if it was a bad factory flash that was causing this problem in the first place.
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
My TB restore is not a factory restore, all its doing is restoring apps+data. No system data at all.
The phone right now has no sound, and is pretty much unusable.
BoostedSR20 said:
My TB restore is not a factory restore, all its doing is restoring apps+data. No system data at all.
The phone right now has no sound, and is pretty much unusable.
Click to expand...
Click to collapse
My bad, getting Nandroid and TB back ups mixed up! I don't really know what to suggest now, apart from the fact that I would imagine its directly linked to the restore you've done, as it was only after you did this the problems persisted and that back up comes from a system that also had that problem? I fixed the sound by removing my battery, or sometimes it worked by putting it on charge. Either way, maybe its best to just start again for you rather than installing a back up?
Sent from my GT-I9300 using XDA
jaaystott said:
My bad, getting Nandroid and TB back ups mixed up! I don't really know what to suggest now, apart from the fact that I would imagine its directly linked to the restore you've done, as it was only after you did this the problems persisted and that back up comes from a system that also had that problem? I fixed the sound by removing my battery, or sometimes it worked by putting it on charge. Either way, maybe its best to just start again for you rather than installing a back up?
Sent from my GT-I9300 using XDA
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Click to collapse
Yeah, I already did another hard reset. This time I let Google restore my apps. (right from the market, no data)
So far its ok, but to early to tell...

Bluetooth stopped working....

Whenever I now try and switch bluetooth on it instantly snaps the button back to the off position, I have tried turning it on in loads of different ways and it just won't come back on...
It was working fine till yesterday, I installed Swapp Link app and let it manage the BT connection and now it won't switch on... I have remove / reinstalled the app and restarted phone etc, nothing has fixed it.. any ideas? ;(
death_entry said:
Whenever I now try and switch bluetooth on it instantly snaps the button back to the off position, I have tried turning it on in loads of different ways and it just won't come back on...
It was working fine till yesterday, I installed Swapp Link app and let it manage the BT connection and now it won't switch on... I have remove / reinstalled the app and restarted phone etc, nothing has fixed it.. any ideas? ;(
Click to expand...
Click to collapse
Do you have any app like Liama or similar?
Maybe that app has rule to switch your BT?
If you don't have it, try to restart TS and wipe both cache from recovery (if you have it)
Sent from my C6903 using Tapatalk
nope nothing like that, I even disabled "2x battery" battery saving app and that's not helped either :S not sure why it suddenly just stopped as I haven't add any software onto it....
death_entry said:
nope nothing like that, I even disabled "2x battery" battery saving app and that's not helped either :S not sure why it suddenly just stopped as I haven't add any software onto it....
Click to expand...
Click to collapse
Bluetooth also suddenly stopped working for me. And it is not possible to turn it on. To make things more interesting - I didn't install anything on my omate since I upgraded to TEST_RELEASE_Omate_2100_TrueSmart_20140314.zip on the day when my omate 8GB/1GB 2100 arrived more than a month ago. It worked fine all this time, and without any visible cause it just stopped today.
I wanted to tether to ipad to provide internet connection, while riding in a bus, and suddenly snap - bluetooth turned itself off. I tried restarting omate. I couldn't figure anything to get it back to work.
it happened exactly 6 hours ago. About the time when you made your post.
cosurgi said:
Bluetooth also suddenly stopped working for me. And it is not possible to turn it on. To make things more interesting - I didn't install anything on my omate since I upgraded to TEST_RELEASE_Omate_2100_TrueSmart_20140314.zip on the day when my omate 8GB/1GB 2100 arrived more than a month ago. It worked fine all this time, and without any visible cause it just stopped today.
I wanted to tether to ipad to provide internet connection, while riding in a bus, and suddenly snap - bluetooth turned itself off. I tried restarting omate. I couldn't figure anything to get it back to work.
Click to expand...
Click to collapse
I will probably flash the bluethooth tether rom and see if that fixes it
death_entry said:
I will probably flash the bluethooth tether rom and see if that fixes it
Click to expand...
Click to collapse
please let me know if it helped. I will try the same, albeit I have no idea right now how to do it
I've had this happen on my regular phone. A hard reset has always fixed it.
Bushrod said:
I've had this happen on my regular phone. A hard reset has always fixed it.
Click to expand...
Click to collapse
how to do a hard reset of omate, without voiding the warranty? Do I need to wait until battery runs out?
No, just turn off quickboot and power the watch down. When you turn it back on Bluetooth will probably reinitialize and work again. For a while.
Sent from my Nexus 5 using Tapatalk
trent999 said:
No, just turn off quickboot and power the watch down. When you turn it back on Bluetooth will probably reinitialize and work again. For a while.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It worked! Thanks
cosurgi said:
I worked! Thanks
Click to expand...
Click to collapse
Yep that fixed it for me too
Wonder why quick boot knocked it out lol....
Easier than a hard reset!
death_entry said:
Yep that fixed it for me too
Wonder why quick boot knocked it out lol....
Click to expand...
Click to collapse
Quickboot didn't knock it out. The defective TrueSmart MTK firmware and hardware combination cause all sorts of problems with using Bluetooth, including some that require a full power cycle reset. That is not possible with Quickboot enabled unless the battery runs down or is removed.
Sent from my Nexus 5 using Tapatalk
Glad to see your BT and TS are working fine now...
All el devices could be "fixed" by restarting it.
They are all using RAM and/or dalvik cache and that has to cleared sometimes...
Dalvik cache is a "place" where Android decompile apk files for quicker access, so when you wip dalvik cache from recovery you are clearing everything so system has to decompile apk files again and RAM is cleared also...
It's like fresh start and it "fix" many software issues that way...
If you have ADB tools and rooted device, you can use adb reboot from adb shell, no need to open your watch, lose warranty and pull battery out...
Sent from my C6903 using Tapatalk

Fingerprint scanner must close.

So I just woke up and went to unlock my phone and it came up saying the fingerprint scanner stopped responding and must close so it asked for my backup password, I entered it and it said it was wrong. I was 100% sure that was the password I had set but it was saying it wasn't so I tried a multitude of other ones. Then it let me finally sign in by my Google Account so I did and it says it's wrong..it isn't. I've signed in to Gmail on my computer with the same info I'm entering into the phone but the phone won't let me login!
I don't know if this has happened to anyone yet but I've now tried restarting and then shutting off and turning back on and the sensor still just won't work and none of my alternative logins are working, does anyone have any suggestions other than resetting the phone? Thanks
Hendrycks said:
So I just woke up and went to unlock my phone and it came up saying the fingerprint scanner stopped responding and must close so it asked for my backup password, I entered it and it said it was wrong. I was 100% sure that was the password I had set but it was saying it wasn't so I tried a multitude of other ones. Then it let me finally sign in by my Google Account so I did and it says it's wrong..it isn't. I've signed in to Gmail on my computer with the same info I'm entering into the phone but the phone won't let me login!
I don't know if this has happened to anyone yet but I've now tried restarting and then shutting off and turning back on and the sensor still just won't work and none of my alternative logins are working, does anyone have any suggestions other than resetting the phone? Thanks
Click to expand...
Click to collapse
Did your phone is rooted? Do your phone come with warranthy? If rooted i think you have clear davik cache and if warranthy you should go check at care center i think it is about finger print sensor problem!
Sent from my SM-G925F using XDA Free mobile app
junghyun01 said:
Did your phone is rooted? Do your phone come with warranthy? If rooted i think you have clear davik cache and if warranthy you should go check at care center i think it is about finger print sensor problem!
Sent from my SM-G925F using XDA Free mobile app
Click to expand...
Click to collapse
My phone's not rooted, everything's stock. It has a warranty but there's no stock available. It was fine until this morning, I've had it since the 9th so I just think something messed up that's software related.
Hendrycks said:
My phone's not rooted, everything's stock. It has a warranty but there's no stock available. It was fine until this morning, I've had it since the 9th so I just think something messed up that's software related.
Click to expand...
Click to collapse
Ok god bless you
Sent from my SM-G925F using XDA Free mobile app
my fingerprint laso gives my force closed. Had to input my pasword, but it worked, One time it told me that I ahve to resart the phone to start fingerprint again. Strange,.

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