I've had my Mozart since release in Australia from Telstra and for the first 2 months the phone was sensational and I was stoked that I had made the right choice to adopt WP7 early.
For the last 4 months though, my phone has gradually gotten worse and worse up until now, where my phone will randomy reboot itself for seemigly no reason at all and at least once a day.
When it does reboot itself, it will reboot itself a further 4 - 6 times, give or take 2 reboots. Seriously the worst one was 10 reboots!!! Sometimes while at the HTC boot screen, it vibrates 7 times, sometimes not at all.
It has rebooted while sitting on my coffee table doing nothing, while in the middle of a phone call, in the middle of replying to a text message, while in the marketplace and so on and so on.
Has anyone else had any issues like this with their Mozart on Telstra?
I have logged a call with Telstra and am taking it in for (hopefully) a replacement tomorrow.
rant over...
No reboot issues here...
Have you tried a reset?
Or maybe its a faulty Mozart
Yep, have restored it to factory settings 4 times. One time I was trying to restore factory settings it rebooted straight after it had finished restoring factory settings.
Has to be a faulty phone. Just hope Telstra don't fark me around!
I've got the same problem with my Telstra branded phone. The NODO update did not fix it.
Tidaku, not sure how you got the NoDo update already since they're still testing it and haven't released it yet???
Tidaku said:
I've got the same problem with my Telstra branded phone. The NODO update did not fix it.
Click to expand...
Click to collapse
My (Telstra) Mozart used to reboot itself occasionally prior to NoDo.
I first use the ChevronWP7.Updater to get NoDo - this did not really fix any problems for me other than make the marketplace more stable.
I debranded my phone (to a generic Euro ROM) and updated to NoDo via Zune. Since the debrand I've had a total uptime of over 1.5 weeks; and zero app crashes - this sort of behaviour was unheard of (for me) prior to NoDo.
How did you get NoDo?
Qazza said:
Tidaku, not sure how you got the NoDo update already since they're still testing it and haven't released it yet???
Click to expand...
Click to collapse
Telstra? Pfft. There are one or two instructionals on debranding your Mozart on these forums...
Random Reboots - Faulty memory card
I had this issue on my HTC Mozart. I upgraded to a 32GB Kingston Microsd card and had endless reboots. The original card did not cause reboots. I removed the card and ran some tests and found the card to be faulty.
I then installed a 32GB class 2 Sandisk card which worked perfectly and all the reboot issues went away.
Cheers
barrymoves said:
My (Telstra) Mozart used to reboot itself occasionally prior to NoDo.
I first use the ChevronWP7.Updater to get NoDo - this did not really fix any problems for me other than make the marketplace more stable.
I debranded my phone (to a generic Euro ROM) and updated to NoDo via Zune. Since the debrand I've had a total uptime of over 1.5 weeks; and zero app crashes - this sort of behaviour was unheard of (for me) prior to NoDo.
How did you get NoDo?
Telstra? Pfft. There are one or two instructionals on debranding your Mozart on these forums...
Click to expand...
Click to collapse
I don't want to load a custom ROM.
I'm off to Telstra shop this afternoon to get it sorted/replaced...update after Easter break.
Eventually received my phone back from Telstra. PC Board replaced and everything working as it should again...
Related
Hey guys,
So my phone developed a strange white mark on the screen. Took it to get it fixed and finally a month later Vodafone returned a different handset to me with the latest Vodafone ROM on it as I expected.
Bottom line is I don't want the Vodafone ROM on it. Can I simply install the official HTC ROM onto the handset from their website? Is it that simple or will it totally mess up my handset?
Thanks.
Richard.
Ha, just discovered now that it is locked to Vodafone. Can I make an issue out of this with the idiots at Vodafone? HTC website won't let me download their ROMs. What can I do about this?
do a hspl and flash away.......
BIG ISSUE
If the phone you send in to repair was originally an unbranded device and they returned you a branded device. I would make a BIG (oh no a HUGE) issue out of it, they just can't do that. They have to replace it with a similar device, a branded Vodafone device isn't worth half on the second hand market because of SIM-lock.
But you cannot just install a HTC ROM, you'll have to use HSPL2 (1.66HSPL preferable) but HSPL2 can void your warranty, all tough it is reversible. With HSPL2 the Vodafone branded device will still be SIM-locked.
webpatrick this is exactly as I thought...so yesterday before looking at the posts on here I sent a very heated email to Vodafone telling them exactly as it is. This handset is worthless to me. And you are right about the branding. I bought a phone last year that was branded (I didn't know this when I got it) and I had loads of trouble trying to sell it on. I can mess with the ROMs all I want but the bottom line is that any new HTC ROMs would never install unless I HSPL2 it, so how could I sell it on to someone without telling them that it is branded? I can't.
Words cannot convey how fuming I am with Vodafone right now. It took them a month to get a working device back into my hands...and then it wasn't even my device or indeed a similarly set up device. Absolutely pathetic. This means I have to make more journeys to the Vodafone store, waste my time and money etc.
Thanks for your posts guys. I will let you know what develops. I should be recieving a reply to my email at some point soon.
Richard
Ok so I got this email back from them today. How do you think I should proceed?
"Hello Richard,
To reinstall the HTC ROM on your phone you can visit the nearest Vodafone stores.
Alternatively, you need to contact the HTC manufacturer if they can help you to reinstall the HTC ROM on your phone.
I trust this helps."
What should I do? Should I persue the issue or do one of the above?
Thanks
Richard
So basically....THEY DIDN'T READ MY EMAIL.
So it was originally branded, you probable had a bit of discount back then.
But the employee that sold it to you probable didn't know it was branded neither. Vodafone used to brand devices with a visible vodafone logo on the outside, and they didn't do that with the HD2.
I also was mislead by it a year ago, but since an vodafone upgrade is available, i don't bother anymore, cause I can install any ROM I like with HSPL2 (except new 3.14 ROMs), and revert with the official vodafone upgrade if needed.
So if you want an original HTC ROM, you have to use HSLP2 or for the latest HTC ROM a GoldCard, cause there's no HSPL for the new 3.14 ROMs (with SPL 3.03.0000 bootloader) (see Artemis Thread).
Turns out I have just installed custom roms. I figured that I might as well void the warranty. I will just revert to the stock if worse comes to worse.
Sent from my HTC HD2 using XDA App
Hi folks.
I just got myself a brand new Lumia 800 (from o2, but sim unlocked)
At the beginning everything went well and the phone was running great.
Then yesterday evening the problems started. First there was a synching problem with my office365 account. I figured out it was a problem with one of the contacts (apparently the same bug that already existed for GMAIL accoutns in WP7).
After that the phone started rebooting itself on several occassions. Sometimes even without me doing anything, even doing another reboot right after it already rebooted once.
It's pretty hard to track down what is responsible for it. It happens a lot of time when I read emails, although not only (for example it just rebooted during Nokia Navigation, I was not even touching the phone, just driving with the navigation on...)
Has anybody had similiar problems? It's seriously annoying.
I even did a hard reset - made no difference. Set up everything new etc.
update
Update: It might be an issue with my sim card, phone seems to run fine without it. Luckily I'll get a new one activated on Tuesday, so I'll wait and retry then again
Curious, did you get a new microSIM when you got the phone or hand cut to fit?
apollo15rover said:
Curious, did you get a new microSIM when you got the phone or hand cut to fit?
Click to expand...
Click to collapse
Hand cut. Interestingly it worked for 3 days straight without any problems and then suddenly it started, that's why I didn't think the problem might be the SIM card.
Interesting to know that dodgy contacts (which I think might be the issue) cause immediate reboots
Interesting conclusion, I hand cut mine and so far, so good. Will bear this in mind though, you never know.
BUT
Just removing the SIM doesn't discount it, as it disables the cell radio, it could be related to that rather than the SIM itself.
I'll see on Tuesday when my new SIM gets activated. I'll report back how it works out
Sent from my Lumia 800 using Board Express
Update
Update: The problem really was the loose SIM card. Zero problems with the new Micro-SIM. Phone runs perfectly. I love it.
So if you ever encounter reboot loops you might wanna check your SIM
Great stuff, lets hope my home brew microSIM holds out then.
Obvious fault of the old SIM card. With me on the forum were also such cases.
rebooting system
i have lumia 800 and i have the same problem.i have send my phone back to nokia 3 times to fix it but nothing. i have pay 30,00 euros for ram-changes but still nothing.now i ll buy new sim card and see if the problem stays
Hi,
I was hoping someone could take a look at the attached log that appears to have captured what causes my Streak to reboot when using GPS apps.
It happens regularly with Sygic or GMaps, it has also happened when using Freecaddie Pro but doesn't seem to affect Endomondo pro. It has happened on the 3 o2 dell streaks that I have owned. It started happening quite soon after I got the first device and that one was replaced under warranty as I thought it was something to do with the 2.2 upgrade o2 released. The second device was the same and was replaced under warranty due to a cracked screen. The 3rd device is now rooted and running DSC 1.1 (Excellent work) but this happens on any of the ROMS I have tried.
Any ideas gratefully received. I am out of contract and trying to decide whether to get a new device on contract with '3' either a Galaxy SIII or Note or go for the Sim only option with the streak. I use the GPS a lot so it is quite important but I also love the streak and don't want to change if it can be fixed.
One thought that has crossed my mind is could the SIM card cause such a problem?
Cheers,
Jon.
hmm... if you say the SIM might be the culprit... how bout trying with other SIM and see what happen? such as your parents SIM or your friends...
Had the same thought after I posted. Waiting for a new SIM to arrive on a different network on a 1 month rolling contract so I can still go for a new device if it doesn't fix it. Will report back when I have tested it.
Cheers,
Jon.
I am on TMobile/Orange, my phone is still showing no update. I have tried the Zune trick to force the update, no joy. Anyone else had the same issue?
okeph said:
I am on TMobile/Orange, my phone is still showing no update. I have tried the Zune trick to force the update, no joy. Anyone else had the same issue?
Click to expand...
Click to collapse
I think you're fine, still no update on my unbranded one. Same thing for my gf's 710. Microsoft said that all the phones will have gotten the update within the end of the month, but I guess it was just bs.
Sent from my Lumia 800 using XDA Windows Phone 7 App
Nothing for O2 UK 710 Either yet
Click on your country on the left here and see if it has been approved yet
https://www.nokia.com/global/support/software-update/lumia/software-update-for-nokia-lumia/
After more than a few attempts of forced "disconnect internet" update with Zune last night I successfully updated my unbranded Lumia 800 in The Netherlands.
Sent from my GT-N7000 using xda app-developers app
I'm on Orange (UK) and got all the updates with the force update last night (6th July) so have a go again and see if it works.
stueyboy said:
I'm on Orange (UK) and got all the updates with the force update last night (6th July) so have a go again and see if it works.
Click to expand...
Click to collapse
That's because the Orange firmware has been approved, O2 one is still waiting to be approved
Im on O2 here in the uk also, got tired of waiting for the update so did it by myself following the link below.
http://forum.xda-developers.com/showthread.php?t=1737907
IMPORTANT If You Try the Disconnect Trick..
Make sure your phone has Wifi OFF and Cellular Data OFF before.
I had almost bricked my phone trying to cab Tango since for some reason the language packs would not install; but then installed Navifirm files updated to Tango by renaming another product's code to match mine, and since the language packs were now resolved, I went ahead and cab'd the Nokia firmware update. This weekend with 7.8 on the horizon and perhaps other updates coming sooner (8779?), I didn't want a walshed phone, so got the 8107 Mango files for my product code (059L7C2) from NCS Data Package Manager, refurbished then went back to Zune to do the Tango update.
After many tries, was not having any luck, even though the Nokia site showed my product 059L7C2 as being available, not to mention at least two others with my same product code reporting the disconnect trick working..
Someone else posted on another thread about turning WIFI and DATA off as a first step. Once I did, after one or two tries the update finally came up.
After the first step - installing 8112 - I had to use the same disconnect to get the update for 8773. Again, with the two items turned
off, there was no trouble at all, the update came right up after I pulled the Ethernet cable.
Once 8773 installed, Zune picked up the Nokia firmware update immediately (no disconnect) so I am finally now running Tango.
THEBIG360 said:
Im on O2 here in the uk also, got tired of waiting for the update so did it by myself following the link below.
http://forum.xda-developers.com/showthread.php?t=1737907
Click to expand...
Click to collapse
Mines the 710, thanks though
vnvman said:
Microsoft said that all the phones will have gotten the update within the end of the month, but I guess it was just bs.
Click to expand...
Click to collapse
Well, as it is now just the 9th of the month I guess we have another three weeks. The rollout started little under two weeks ago and was said to take 3-4 weeks. Add the Zune server lag and you end up end of this month..
http://www.techturn.in/2012/07/01/how-to-force-zune-player-for-windows-phone-7-5-tango-update/
paulheu said:
Well, as it is now just the 9th of the month I guess we have another three weeks. The rollout started little under two weeks ago and was said to take 3-4 weeks. Add the Zune server lag and you end up end of this month..
Click to expand...
Click to collapse
Oh well, I'm not in a rush or anything. I'd just love to get it before august, basically because I'm getting a Transformer for my bday so I'd love to have that hotspot thing while I'm on vacation.
Also, for some stupid reason I'm unable to force the update, no matter what...
Sent from my Lumia 800 using XDA Windows Phone 7 App
microsoft has a very weird policy to release updates region wise and not world wide..i guess only thing u can do is to be patient..!!!!
hopefully in the upcoming weeks you might get an update.!!!
My HOX+ (international model) worked fine for months, but yesterday it suddenly lost signal and now it's stuck in the airplane mode. When that happened, I didn't reboot, upgrade or otherwise tampered with the phone. The phone was rooted and had Elegancia ROM 4.5.0 installed long time ago.
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
I wiped cache, simulated battery pull, and installed Elegancia ROM 5.2.0 and re-flashed boot.img from it. Nothing helps. It looks like hardware problem, but before I try repair options, perhaps anyone here has other ideas.
Speaking of hardware repairs, does anyone have experience with repairing rooted HTC phones ? I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
cozzamara said:
This problem is mentioned in few other threads, but in my case the phone randomly comes out of the airplane mode by itself for few minutes and then goes back. During these short periods everything works - i.e. I can make calls and get 3G data and see IMEI. That happens once every few hours. Perhaps this was the case for other people as well, but nobody mentioned that so far. Wi-Fi does work all the time, though - so only cellular network is broken.
Click to expand...
Click to collapse
Can you remember when those situations are happening if the cellular network signal is weak in this area? Is this problem occurring everywhere or specifically in a zone area e.g. only work, only at home,etc.?
Are you using the Power Saver mode?
Maybe your SIM card is just a bit loose in it's support, try to install a "scotch" tape cut-to-size on its back, it only takes 5 minutes to try and its free!
cozzamara said:
I understand that unlocking bootloader voids warranty, but they will still repair it for a fee - right ?
Click to expand...
Click to collapse
Not at all! Your warranty with your provider can be void, but not with HTC.
Many reports of the same issue with the Nexus Galaxy HERE
Yes, I am absolutely positive now it's a hardware problem. The same SIM card works perfectly in another phone, and other SIM cards don't work in this HOX+ with the same symptoms. The phone doesn't even notice absence of SIM card when there's none - it says "No Service", and doesn't say "No SIM Card", which it normally did before.
Lucky Thirteen said:
Not at all! Your warranty with your provider can be void, but not with HTC.
Click to expand...
Click to collapse
That is not what HTC told me. Their phone representative said that unlocking bootloader voids the warranty, regardless of how your purchased the phone.
I was ready to go ahead with paid repair, but after checking IMEI number, they told me this is a global (C2) model, originating in UK, and not only their warranty doesn't apply here, HTC USA won't even repair it for a fee because they don't have necessary parts. This was factory-unlocked international HTC One X+ (model S728E), purchased on US eBay, and yes - it is UK model, so I'm stuck now. I'll update when I talk to HTC in UK.
Update
As promised, I am posting an update to this story.
I called HTC UK and they said if the problem is not caused by firmware modification, it will be covered by warranty.
I filled RMA request on HTC UK support site, but then they changed their mind and told me that repair will cost because of the unlocked bootloader.
I didn't have any other options at that point, so I installed stock ROM, unrooted and re-locked bootloader and sent the phone to UK service center. I used the cheapest USPS shipping (about $20) and it took about 2 weeks for the phone to get there from NY, but once it got there, I received back repaired working phone here in the US in a couple of days. I was not charged any money for this, after all.
The serial number of the phone remained the same, but IMEI changed, which confirms that the problem was in hardware indeed.
By the time I got the phone back from UK, my eBay seller obtained RMA from US HTC (which they denied me directly).
This whole experience demonstrated that:
US HTC support is useless. Everything several of their representatives told me turned out to be outright BS.
UK HTC support is excellent.
HTC doesn't seem to have consistent policy regarding unlocked bootloaders. Formally unlocking voids warranty (at least on non-developer units), but in reality it probably doesn't, if the the hardware is faulty
My experience
HI,
I have an HOX which had the standard HTC firmware from new. The battery needed replacing so contacted my network provider who agreed to “replace” the battery for me.
Received the phone back, not my phone but a refurbished phone which now had branded firmware, not overly happy about that! But I did have “my” phone back.
After reinstalling all the apps I use regularly and using the phone for three days, I noticed that I could not get any network coverage for approx. 24 hours. I called at the network provider shop where the assistant said that it was unusual and appeared to be stuck in airplane mode, which I hadn’t noticed. After using factory reset and a new sim the problem was still evident.
Two options; return it to the network provider for repair or try one of the larger shops which have a technician on site.
Whilst deciding what to do (over lunch) my phone started working correctly all the network information appeared in the “about” menu, great, sorted. I assumed the new sim need to “register” its self :/ However, several hours later the phone again showed no network signal!!!!
I just left the phone to one side and decided that I should send it back for repair, again.
Having left the phone untouched, it again started working, the only thing that I noted was that each time it started working it had turned off power saver mode. I have left power saver off and for the last 24 hours the problem has not reoccurred. Early days, but fingers crossed
In summary I guess it is a firmware problem based on my experience.
I hope this helps anyone who experiencing the same problems.