Hey guys,
So my phone developed a strange white mark on the screen. Took it to get it fixed and finally a month later Vodafone returned a different handset to me with the latest Vodafone ROM on it as I expected.
Bottom line is I don't want the Vodafone ROM on it. Can I simply install the official HTC ROM onto the handset from their website? Is it that simple or will it totally mess up my handset?
Thanks.
Richard.
Ha, just discovered now that it is locked to Vodafone. Can I make an issue out of this with the idiots at Vodafone? HTC website won't let me download their ROMs. What can I do about this?
do a hspl and flash away.......
BIG ISSUE
If the phone you send in to repair was originally an unbranded device and they returned you a branded device. I would make a BIG (oh no a HUGE) issue out of it, they just can't do that. They have to replace it with a similar device, a branded Vodafone device isn't worth half on the second hand market because of SIM-lock.
But you cannot just install a HTC ROM, you'll have to use HSPL2 (1.66HSPL preferable) but HSPL2 can void your warranty, all tough it is reversible. With HSPL2 the Vodafone branded device will still be SIM-locked.
webpatrick this is exactly as I thought...so yesterday before looking at the posts on here I sent a very heated email to Vodafone telling them exactly as it is. This handset is worthless to me. And you are right about the branding. I bought a phone last year that was branded (I didn't know this when I got it) and I had loads of trouble trying to sell it on. I can mess with the ROMs all I want but the bottom line is that any new HTC ROMs would never install unless I HSPL2 it, so how could I sell it on to someone without telling them that it is branded? I can't.
Words cannot convey how fuming I am with Vodafone right now. It took them a month to get a working device back into my hands...and then it wasn't even my device or indeed a similarly set up device. Absolutely pathetic. This means I have to make more journeys to the Vodafone store, waste my time and money etc.
Thanks for your posts guys. I will let you know what develops. I should be recieving a reply to my email at some point soon.
Richard
Ok so I got this email back from them today. How do you think I should proceed?
"Hello Richard,
To reinstall the HTC ROM on your phone you can visit the nearest Vodafone stores.
Alternatively, you need to contact the HTC manufacturer if they can help you to reinstall the HTC ROM on your phone.
I trust this helps."
What should I do? Should I persue the issue or do one of the above?
Thanks
Richard
So basically....THEY DIDN'T READ MY EMAIL.
So it was originally branded, you probable had a bit of discount back then.
But the employee that sold it to you probable didn't know it was branded neither. Vodafone used to brand devices with a visible vodafone logo on the outside, and they didn't do that with the HD2.
I also was mislead by it a year ago, but since an vodafone upgrade is available, i don't bother anymore, cause I can install any ROM I like with HSPL2 (except new 3.14 ROMs), and revert with the official vodafone upgrade if needed.
So if you want an original HTC ROM, you have to use HSLP2 or for the latest HTC ROM a GoldCard, cause there's no HSPL for the new 3.14 ROMs (with SPL 3.03.0000 bootloader) (see Artemis Thread).
Turns out I have just installed custom roms. I figured that I might as well void the warranty. I will just revert to the stock if worse comes to worse.
Sent from my HTC HD2 using XDA App
Related
I got the SA problem on my Hermes so I need to send it to HTC for repair.
I CID unlocked it.
How do I lock it back ?
Has anybody sent it to HTC with super-CID and "got away with it"?
This would be why the ROMs are being pulled, you should just be honest, you no longer have a warranty.
no... not really, people do what they want to do.
as far as it goes with HTC, try your luck and hope for the best, you never know...
I sent a CID and SIM unlocked 8125 back to Cingular due to a screen alignment problem. They never complained & sent me a replacement unit.
YMMV
cingular refurbishes them (or audiovox does) and sends them back to ppl as warranty replacements.
On a side note, I was worried about this too. I've never had to sent my TyTN in for repairs, however, I've read over the warranty info multiple times. IMHO, it states very clearly that warranty is on hardware, not software. As such, if someone would make a case out of this, they would have a very difficult time. Since software is not part of the warranty, and you basically own the device, I don't see them having any right to not repair your device.
Ofcourse, IANAL, but it would be interesting to see what would happen
spiritofseth said:
cingular refurbishes them (or audiovox does) and sends them back to ppl as warranty replacements.
Click to expand...
Click to collapse
Are you referring to Cingular units? I contacted HTC US and they told me they only repair Cingular (or TMob, etc.) -- branded -- units. They don't repair HTC TyTNs. Referred me to HTC Europe but when I tried to contact them couldn't get a response because I'm in the US.
I had my Charmer, which is CID unlocked and SIM unlocked (which I tried to SIM locked it back, and I think I did), sent to HTC in UK for a speaker (once) and a motherboard (another time) problems. They changed the thing for me without mentioning anything about the CID unlocked. I did change my ROM back to the original one though.
hanmin said:
. I did change my ROM back to the original one though.
Click to expand...
Click to collapse
I think I should do that too... I got the Cingular ROM (!).
Is it safe to down grade from Cingular 2.06 to HTC`s 1st ROM ?
brucewilsonpa said:
Are you referring to Cingular units? I contacted HTC US and they told me they only repair Cingular (or TMob, etc.) -- branded -- units. They don't repair HTC TyTNs. Referred me to HTC Europe but when I tried to contact them couldn't get a response because I'm in the US.
Click to expand...
Click to collapse
Audiovox is HTC us distributor, they only repair TMO and Cingular units, so 8525.
spiritofseth said:
Audiovox is HTC us distributor, they only repair TMO and Cingular units, so 8525.
Click to expand...
Click to collapse
Thanks -- that's the root of the issue -- no one in the US seems willing to repair HTC TyTN (which, I realize, was never sold as a US product) -- but, when I try to find someone overseas who will repair a TyTN, they seem disinclined to deal with me because I'm in the US, and refer me to HTC US. It's a dilemma..... and I have a sick TyTN.
"NO RADIO" or "NO GSM" GSM/3G module failure T-Mobile Ameo original ROM for warranty?
****** A note for those who may be in a similar situation or pondering over something similar ****
How it ended is that HTC refused to honour the warranty for the reason of "nonstandard software installed / user inflicted damage". To be perfectly honest the law is on their side on this one unfortunately.
I was charged for the repair, waiting for the unit now. :/
Conclusion - as was easy to predict is that HTC will try to use the argument of different branding to refuse warranty, so if you're using HTC branded ROM on T-Mobile branded unit - the warranty goes.
Nothing new here, just for others to have a track.
Also, for those experiencing following problems:
- No GSM, No 3G, but at the same time WiFi and GPS working
- At the boot "NO GSM", "NO RADIO" or "R NONE" displayed instead of the radio stack version, the message depends on the radio stack version
... your motherboard is 99% damaged.
It's not repairable apparently (relax, the unit is). I was charged for "M/B repair", but when the unit came back the motherboard was obviously replaced - new IMEI, physical marks gone. Compared to the price of the whole unit the repair is not that much, so don't despair, send it to them. They're very fast.
The fault is apparently rather rare, but not unknown. May be caused by misuse like leaving the power source plugged in when removing the battery or simply a manufacturing fault. If you have standard software, you will have the repair under the warranty.
Mine just died in the middle of the call for no apparent reason and as I had Olipro's SPL and other non-standard ROM on it I was charged for the repair.
The unit is back, like new, I'm happy again and hope it won't happen to any of you.
********************************************************************************
Hi all.
First of all, thx for all the effort that you've put into making Athena/Ameo work with WM6 and all those tools.
Now, I need an original T-Mobile UK Ameo ROM. I have searched hi and low on FTP, wiki, but I cannot find an original T-Mobile UK ROM, only HTC (different branding, etc)
The situation is such - my Ameo was bought second hand from E-bay. It already had a WM6 put on it by a very nice and helpful seller.
After some time of using it, the phone module got fried somehow. After the soft reset due to a hang in a phone call the device doesn't see the phone anymore.
GPS works, WIFI works but no phone, when booting it shows "R NONE" like there's no radio.
I've tried re-flashing with two different radio ROM's, then a full WM6 re-flash, all to no avail.
I have a feeling it's a fried SIM reader, before going completely it complained once about "incorrect SIM" or something similar. The SIM is ok of course, I've checked it in other mobiles and also other sims in the Ameo with the same result.
I've seen similar posts on the net, but to claim warranty I will have to revert back to WM5 or of course they will try to claim that the phone module got fried by WM6, wich is balls (excuse my Latin).
So... after this lengthy introduction - does ANYONE have a backup copy of T-Mobile UK original ROM?
PLEASE?
Jack
Check here:
ftp://ftp.xda-developers.com/Athena/Shipped_Complete_Updates
jpiskorski said:
Hi all.
First of all, thx for all the effort that you've put into making Athena/Ameo work with WM6 and all those tools.
Now, I need an original T-Mobile UK Ameo ROM. I have searched hi and low on FTP, wiki, but I cannot find a definite answer.
The situation is such - my Ameo was bought second hand from E-bay. It already had a WM6 put on it by a very nice and helpful seller.
After some time of using it, the phone module got fried somehow. After the soft reset due to a hang in a phone call the device doesn't see the phone anymore.
GPS works, WIFI works but no phone, when booting it shows "R NONE" like there's no radio.
I've tried re-flashing with two different radio ROM's, then a full WM6 re-flash, all to no avail.
I have a feeling it's a fried SIM reader, before going completely it complained once about "incorrect SIM" or something similar. The SIM is ok of course, I've checked it in other mobiles and also other sims in the Ameo with the same result.
I've seen similar posts on the net, but to claim warranty I will have to revert back to WM5 or of course they will try to claim that the phone module got fried by WM6, wich is balls (excuse my Latin).
So... after this lengthy introduction - does ANYONE have a backup copy of T-Mobile UK original ROM?
PLEASE?
Jack
Click to expand...
Click to collapse
And you're sure it's a hardware problem and not a band issue with the phone? I know when I first got my phone I had to change the band to make it work with T-Mobile.
ltxda said:
And you're sure it's a hardware problem and not a band issue with the phone? I know when I first got my phone I had to change the band to make it work with T-Mobile.
Click to expand...
Click to collapse
Yes, 100%.
1. It did work for 3 days with some heavy usage (phone calls, 3G for browsing for 3 hours straight for a test, GPS driving across country roads for 4 hours, boy that was fun).
2. Before it stopped working it complained about a problem with SIM. SIM is ok, other SIMs don't work either.
3. After a soft reset and all following hard resets, radio rom updates, full re-flashing still at the black screen there is that "R NONE" message. Google'ing around I've found three similar reports about Athena/U1000 and all three end up with "had to take the handset to the warranty repair, got a new one back"...
4. And finally - I left it switched off for the night with 50% battery still there at 1am. At 7:30am when switched on it had 10%. There seems to be some power drain, that makes me think something is hardware-fried.
I am really cautious about approaching T-Mobile warranty with WM6 and Olipro 1.20 SPL onboard, I can almost hear the answer and I don't like it.
Thx.
Jack
wgary said:
Check here:
ftp://ftp.xda-developers.com/Athena/Shipped_Complete_Updates
Click to expand...
Click to collapse
Hi, thx for your answer, I've looked there, but there's no T-Mobile UK ROM there, only HTC.
Does anyone have an original backup ROM for T-Mobile UK?
Also - how can I make sure the Hard-SPL by Olipro is gone and all is left is Ameo as it left the factory? Is there something I have to be aware of (to take it off)?
If those questions are stupid I appologise, but I don't have much experience with Athena, I only had it for 4 days. :/
So far I was always working with ipaq's and Imate Jam. Never had to deal with warranty on those.
Thx once again.
Jack
i can send you an NBH file with the T-mobile splash screens, i think you can find the extended rom in the forum.. i don't know what is the Radio rom version is, nor the OS that came with mine .. i've a problem with the GPS as well and i did buy my unit from ebay
whammer said:
i can send you an NBH file with the T-mobile splash screens, i think you can find the extended rom in the forum.. i don't know what is the Radio rom version is, nor the OS that came with mine .. i've a problem with the GPS as well and i did buy my unit from ebay
Click to expand...
Click to collapse
Hey, that would be great. Can you upload them here? Or simply mail to [email protected]
Do you still have original WM5 on your device too by any chance?
What problems do you have with your GPS? Maybe I can help?
If your unit is bought on E-bay, you still should have the manufacturers warranty, check that on http://service.htceurope.com/Wizard.aspx
At that link you can quickly check if your unit is still covered, it should be, Ameos are not long enough on the market to expire their warranty.
Thx in advance
Jack
Thanks man for the info, here is the NBH file i've crearted using the HTC tool (attached), Note that your device should be SUPERCID to be able to flash the rom with this image.
My gps isn't working under wm6, tried wm5 but still didn't work, it stops when i try to flash the SIRFBootloader.nb (GPS) with an error code 00018003, i only get that error when i use the miniSD for flashing, as the normal activesync flashing doesn't show the errors as well as the miniSD one. i've tried every single rom in the forum, all fails .. asked for help but non had that problem, some don't know that some roms don't include that SIRFbootloader.nbh and only have the OS,splashes are the radio.
whammer said:
Thanks man for the info, here is the NBH file i've crearted using the HTC tool (attached), Note that your device should be SUPERCID to be able to flash the rom with this image.
My gps isn't working under wm6, tried wm5 but still didn't work, it stops when i try to flash the SIRFBootloader.nb (GPS) with an error code 00018003, i only get that error when i use the miniSD for flashing, as the normal activesync flashing doesn't show the errors as well as the miniSD one. i've tried every single rom in the forum, all fails .. asked for help but non had that problem, some don't know that some roms don't include that SIRFbootloader.nbh and only have the OS,splashes are the radio.
Click to expand...
Click to collapse
Cheerz mate, I will try to combine this branding with HTC WM5 and see how it looks... still I'm hoping somebody will come up with full original image.
Somehow I can't believe nobody backed it up before doing upgrades. In the olden days when I was playing with Linux on iPaq's, how else could we come back? (Ohhh... the warm fuzzy feeling of a text console on the black screen on my iPaq... and nothing more. That was year 2000. )
Sounds like some real trouble you're having there with GPS... I'm afraid it's completely out of my league, maybe somebody else will have some advise.
Jack
Original Ameo ROM
Hi,
having bricked one Ameo trying to unlock it I have a replacement from T-Mobile UK. I am a noobie so I have no idea how to make an image of what you need, but if you post instructions and there is no danger of another bricked unit I'd be happy to upload it for you
Hard-SPL is permanent
Just thought I'd let you guys know that Olipro's Hard-SPL and signature on the bootloader-screen is permanent. Sorry, but that is what made it unbrickable too.
I don't think it is permanent, I no longer have his spl appearing on the boot screen. I presume it was during the last rom flash, (but I've been to sleep since then so may have forgotten what I did), but it now shows as 2.20. before it was the olipro one..
mackaby007 said:
Just thought I'd let you guys know that Olipro's Hard-SPL and signature on the bootloader-screen is permanent. Sorry, but that is what made it unbrickable too.
Click to expand...
Click to collapse
Oh sweet... :/
Thx for clearing this up.
Did anyone have experience trying to claim warranty from HTC on the T-Mobile unit with WM6 on it? After all it's HTC's own soft, but the legal standing is that voids the warranty, so they can use it to refuse repair.
Damn it, it seems the GSM module is not repairable, all reports say about replacing the whole unit. :/
I saw some reports here about T-Mobile UK releasing WM6 official upgrade in September, I think I'll just wait until then, the soft will be official even if the SPL won't.
Will keep you all posted here about the development of all that in case some other poor sod finds himself in a similar pickle.
Damn. :/
Jack
ArnieSack said:
Hi,
having bricked one Ameo trying to unlock it I have a replacement from T-Mobile UK. I am a noobie so I have no idea how to make an image of what you need, but if you post instructions and there is no danger of another bricked unit I'd be happy to upload it for you
Click to expand...
Click to collapse
Thx for your offer, it's really nice to find help when you need it.
Although I think I'm giving up.
I'm at the mercy of HTC Europe service anyway. In that situation I'd rather approach them honest with WM6 and the unit as it is, as it is clearly a hardware fault, if they're sensible I have half a chance there.
I need the unit badly as a GPS now anyway, so I have to wait and there's a chance T-Mob UK will release WM6. Then the situation looks even better again.
But as I cannot apparently remove Olipro's SPL, the unit shows clear signs of tampering. If I were them, I must say I would be much less understanding seeing a modified unit which then somebody tried to conceal and did it badly on top of it leaving the SPL cracked.
Or... if that's hardware problem and there's a power drain there's that outside chance the whole motherboard will go and the ROM version is not a problem anymore I guess.
I find it all a bit crazy though, I hate those legal catch 22 cases. ROM by the manufacturer, but warranty void on a 400 quid unit because of branding (warranty would be ok if I used the HTC WM6 straight on the HTC branded unit instead of Ameo).
Ok, sorry for flooding, it's just that the frustration is killing me. :/
Jack
fards said:
I don't think it is permanent, I no longer have his spl appearing on the boot screen. I presume it was during the last rom flash, (but I've been to sleep since then so may have forgotten what I did), but it now shows as 2.20. before it was the olipro one..
Click to expand...
Click to collapse
I think you're referring to ROM version.
SPL original would be 1.00 I think and Olipro's I have now is 1.20
Jack
I want to upgrade my radio (Tmobile uk stock 1.05, terrible reception), but I'm fearful in case I need the warranty. I know I can't go back if I upgrade to the ones with Bootloader 1.08. Has anyone been refused warranty due to having flashed their radio?
fyi: I have never read anywhere that a warranty was rejected due to wrong radio. By chance if a carrier store would reject it, then I would just take the PPC to a different store.
Although I've never heard of it either I'd say it's a valid concern as the carriers don't offer the radio as a separate flash. Now that the generic TyTN ROM has been released, however, I'd say you could probably make a pretty good argument for having 1.48 installed. Just my .02.
I have had my 8525 replace twice and 8125 (back when I had it) replace once. My radio rom was always different but they never rejected the phones.
Is this the day of the worry worts! First the mediamax thread and now this. I take it for granted that if I mess with my device I void the warranty...however I also would try to submit a claim and be the squeaky wheel to the warranty dept until they honored my claim. I dont think in the case of ATT they check these things for XBM anyway.
Im a newb so excuse me if I missed something, but I sent my phone in for warranty replacement recently and I used Mr. Vanx's guide for downgrading and was able to roll the radio back the version listed in the current Cing/ATT ROM that is downloadable.
Oleschuldad said:
Im a newb so excuse me if I missed something, but I sent my phone in for warranty replacement recently and I used Mr. Vanx's guide for downgrading and was able to roll the radio back the version listed in the current Cing/ATT ROM that is downloadable.
Click to expand...
Click to collapse
That's fine if there's an official upgrade for your carrier. TMobile UK haven't released anything and if I flash to 1.50 I will not be able to to go back to the original. To hell with it tho, I'm going for it.
Let me know how it goes
I tried doing it to mine and I've been in the basement for months trying to fix it.
Korpse said:
Let me know how it goes
I tried doing it to mine and I've been in the basement for months trying to fix it.
Click to expand...
Click to collapse
Seems OK but my 3G is now called H and it runs at 200kbps instead of 800, so perhaps not the greatest upgrade.
Ok, is it possible to get the official hd2 new rom on my virgin media hd2, im currently running 1.66. It says my serial number is invalid on the site because its a branded phone (but its not network locked). Also, does flashing a custom/new rom thats not correctly branded void warrenty? thanks.
I contacted HTC about this as I am also on Virgin and they said they don't support Virgin mobiles :S Bit off considering I got this as a contract deal from Virgin
"...bit off considering..."
of whom? htc? not really, it means virgin chose to support their own phones, rather than let htc do it, which would have cost them (virgin) more.
same with most networks, they lock the phones and handle issues themselves, and in return their purchase price is reduced.
goldcard is currently the only method to get a working 3.14 rom on our provider locked phones, gimme a cid and i'll make you one.
Thanks strange, I'm on Virgin and dont have any issues at all
I have gone back to cooked roms and have HSPL on the phone
Have you looked for a wwe serial to use instead of your own?
johnerz said:
Have you looked for a wwe serial to use instead of your own?
Click to expand...
Click to collapse
not that that would be any use, because if it wont download using your serial, it wont install on a phone with that serial, unless you use hspl, which makes 3.14 roms not work.
Besides, if you are gonna use a different serial, you might as well just download it from somewhere that doesnt require a serial, , the leo stock roms thread for instance.
samsamuel said:
"...bit off considering..."
of whom? htc? not really, it means virgin chose to support their own phones, rather than let htc do it, which would have cost them (virgin) more.
same with most networks, they lock the phones and handle issues themselves, and in return their purchase price is reduced.
goldcard is currently the only method to get a working 3.14 rom on our provider locked phones, gimme a cid and i'll make you one.
Click to expand...
Click to collapse
Unless Virgin have made their own ROM for us (which they obviously haven't) then it is out of order.
They shouldn't sign a deal unless they can keep phones maintained, especially buggy ones like this.
Billy the Puppet said:
They shouldn't sign a deal unless they can keep phones maintained, especially buggy ones like this.
Click to expand...
Click to collapse
heh, dont get me wrong, im right behind you, god bless the capitalist way,,, everyones a winner except the consumer.
Well after speaking to Virgin tech support, they have not stopped you flashing to the latest ROM - they encourage it!!
Go figure it out
In fact I have just entered my serial number - they are Zero's not O's
and it allowed me to download and run (I aborted at the last option) so its not Virgin is it?
I also work for them and vouch for the info
Well I've just been on the HTC website to once again try to upgrade my ROM, it won't even let me download it as it says the software is unsuitable for my device.
I'm looking at putting my phone onto Windows 7, are there any tutorials on how to do this? I've never flashed this phone before.
Does anyone know if they're going to release an official Vodafone ROM upgrade? I've contacted Vodafone and they sent me a text with a link for the orange ROM upgrade??? I was also told around mid-October that it would be released in a week??
are you sure they didnt send you to THIS page for all downloads, , , on which currently the top entry is the orange 3.14 rom? (and is also the page that any carrier 3.14 roms will appear)
samsamuel said:
are you sure they didnt send you to THIS page for all downloads, , , on which currently the top entry is the orange 3.14 rom? (and is also the page that any carrier 3.14 roms will appear)
Click to expand...
Click to collapse
Yes samsamuel, it was. I would have preferred it if they'd just said keep and eye on the hTc website, as that's what I've been doing for about 2 months anywez! Thanks for the reply m8. They sent me the following email:
Hello Paul,
Just to let you know that prior to releasing or approving any software update for our Vodafone customers who have bought a handset through Vodafone, we test it thoroughly to ensure it provides customers the best possible experience on our network.
Our testing process begins as soon as we receive the software, which often happens once the manufacturer has already released the open market version of the software.
During the review process, we report any issues with the software back to the manufacturer for them to address. Once the firmware is approved by Vodafone, we return it to the manufacturer and they will then distribute the software to customers through the appropriate channels.
We undertake this process with every device that we sell to customers, regardless of whether or not the handset contains Vodafone branded software.
If you have purchased the device from another company (Phones 4U, Carphone Warehouse etc) it is possible that the device may not be on the Vodafone version of software. In this case the manufacturer would be in control of releasing any future updates.
I trust the above information helps.
Kind regards,
Pravin Raut
Vodafone Customer Services
Vodafone is so bloody annoying. I remeber it was released first on vodafone rather than orange, so how come orange got update before them. They had released ROM for HD mini, HD2 might be on the way....... no good vodafone !
sleeping_apocalypse said:
Vodafone is so bloody annoying. I remeber it was released first on vodafone rather than orange, so how come orange got update before them. They had released ROM for HD mini, HD2 might be on the way....... no good vodafone !
Click to expand...
Click to collapse
I agree. I can't understand how orange got their update out before voda? Not only that, they then go and release a ROM upgrade for the hd mini? I just hope it comes out before year end?