data down again - Thunderbolt Q&A, Help & Troubleshooting

In queens new york and as of 9 22 am I cannot connect to the internet and my phone is showing 3G. Try to connect to 4G and the phone will not. Anybody having the same problem?

mbrown3460 said:
In queens new york and as of 9 22 am I cannot connect to the internet and my phone is showing 3G. Try to connect to 4G and the phone will not. Anybody having the same problem?
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Click to collapse
Just had a similar issue way upstate, too. (Near Watertown, NY). 3G was showing connected, constantly trying to upload. I turned off mobile data for about 15 minutes and then when I turned it back on it connected correctly.
Could be a rolling update to the VZW system. Give it 15-30 minutes and it should be back up.

thanks alot for the quick reply....restarted my phone and still not connected

mbrown3460 said:
In queens new york and as of 9 22 am I cannot connect to the internet and my phone is showing 3G. Try to connect to 4G and the phone will not. Anybody having the same problem?
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Click to collapse
I can't connect in Springfield, MA right now...but my co-workers can. They are both running Droid X's, but I have a Tbolt with BAMF 1.5. Rebooted, cycled airplane mode a few times and I still cannot connect...

inzandity said:
I can't connect in Springfield, MA right now...but my co-workers can. They are both running Droid X's, but I have a Tbolt with BAMF 1.5. Rebooted, cycled airplane mode a few times and I still cannot connect...
Click to expand...
Click to collapse
I rebooted several times as well. Just turn off mobile data (can still get voice calls/texts) and wait like half an hour, then try turning mobile data back on.
If you still can't get data, turn it back off and wait another half hour.

Anybody having problems...are you guys on the new radio? What's your config (Rom, Kernel, Radio...)

its back now...

mbrown3460 said:
its back now...
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Click to collapse
Glad to hear. They must be doing updates then.

necosino said:
Glad to hear. They must be doing updates then.
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Click to collapse
my problem is I am on my phone every sec

mbrown3460 said:
its back now...
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Click to collapse
Up and running here too.

geez down again Let me get some work down and stop playing with my phone!

Still down on Long Island. Is anyone else having problems using the new radio too? I'm wondering if that's what's causing the problem.

No data here in Cincinnati either. Booooo.
Sent from my ADR6400L using XDA Premium App

Is anyone that is having/had the data issues NOT on the new radio?

still down in brooklyn. this sucks.

necosino said:
Is anyone that is having/had the data issues NOT on the new radio?
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Click to collapse
I have issue, but only intermittently, and I'm on the original radio.
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Mine went out at 12am
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Indianapolis
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NYC, down all day. Called cs they were useless but data popped back up a couple of hours ago. I don't know about you guys but my data is so sporadic I hop on WiFi out of necessity whenever available.

This worked like a charm for my problem! Wasn't getting 3g and I wasn't in a 4g area. Should fix it for anyone.
http://www.androidcentral.com/having-3g-problems-your-thunderbolt-fix-just-few-settings-away

Related

Can't use 3G only to save battery...

I wanna save battery by using 3G only but everytime i put it into CDMA PRL auto mode it just shuts off my internet... i live near dallas, any ideas?
Nikolai2.1 said:
I wanna save battery by using 3G only but everytime i put it into CDMA PRL auto mode it just shuts off my internet... i live near dallas, any ideas?
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Click to collapse
3g is evdo
Sent from my ADR6400L using XDA App
No if you put it in evdo mode you don't get phone calls. Plus I tried and no 3g
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Nikolai2.1 said:
No if you put it in evdo mode you don't get phone calls. Plus I tried and no 3g
Sent from my ADR6400L using XDA Premium App
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Click to collapse
hmm well that's what I'm using right now and I just got a phone call.
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Nikolai2.1 said:
I wanna save battery by using 3G only but everytime i put it into CDMA PRL auto mode it just shuts off my internet... i live near dallas, any ideas?
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Click to collapse
Cdma prl auto works fine for me.
Sent from my ADR6400L using XDA App
Just to be perfectly clear, CDMA PRL Auto is the proper mode to switch to.
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jeffnucci said:
Just to be perfectly clear, CDMA PRL Auto is the proper mode to switch to.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
That's what I'm saying. But mine just shuts off signal if LTE isn't on fo some reason
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I get no internet on cdma auto either. Even after a reboot. Ping says network unreachable.
Sadface.
Dallas/Richardson area here, having the same problem. Data only working on 4G, nothing on evdo/1x.
Same here on two Thunderbolts in Los Angeles. I actually haven't seen 3G at all since Friday night. Called Verizon and apparently there is an issue with 3G provisioning. They claim they are working on it and that there will be a fix in the next day. I know others say they fixed it with a hard reset but I don't want to do that if I don't have to, especially if its just going to break again later...
xtermmin said:
Dallas/Richardson area here
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Click to collapse
same here plano/richardson
good i think that means the phone isnt broken!
/me tazers Verizon
Hey guys I had the same issue in Baltimore, MD area and for me I had to factory reset and the 3g is now working when using cdma auto and its been running for about an hour now
Sent from my ADR6400L using XDA App
Weird. Mine never had that problem.
Did a factory reset now (since I hardly customized my phone yet), and it seems to have fixed the 3G problem. Not only that, but now I have the updated market! (Before the reset, I had the old market)
Go to the market and download Restart Connections. If you lose mobile network after switching to the proper setting, run that app.
Edit: This will also get rid of the need to do a factory reset to regain data connection
xtermmin said:
Did a factory reset now , and it seems to have fixed the 3G problem.
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Click to collapse
ltbakken said:
Go to the market and download Restart Connections.
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Click to collapse
neither of these fix it for me. as far as i can tell there is no 3g for TB in dallas.
only 4g and wifi get internet access.
rizzomegav said:
neither of these fix it for me. as far as i can tell there is no 3g for TB in dallas.
only 4g and wifi get internet access.
Click to expand...
Click to collapse
it worked for me after a while. i turned it on outside my house and it worked, but for some reason my home wouldnt let me switch
Had a similar issue. Figured out that when I switch from LTE to CDMA (PRL) it will switch to 3g, it can take a while, however if I power off the phone it will not connect on reboot to 3g again have to switch back to LTE and go to 4g and then switch back again. Hope this helps
3g just started working and i did nothing (other than going without internet for hours until it started working).
im blaming Verizon and my local network.

4G still having problems in NY?

Good morning community,
Anyone else still experiencing 4G problems in NYC? It will stay on 4G for about ten seconds,then I will lose connection all together, before it reconnects to 3G.
My radio settings are correctly selected at CDMA+LTE/EVDO auto and I am on the MR2.0 radio.
This has been happening for me since yesterday.
Thanks!
I'm having the same problem and it's been like that for about 3 days now. I'm on CM7 so it can't be the radio.
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tazman19 said:
Good morning community,
Anyone else still experiencing 4G problems in NYC? It will stay on 4G for about ten seconds,then I will lose connection all together, before it reconnects to 3G.
My radio settings are correctly selected at CDMA+LTE/EVDO auto and I am on the MR2.0 radio.
This has been happening for me since yesterday.
Thanks!
Click to expand...
Click to collapse
I updated my kernel this morning and thought that was the issue with 4g going in and out. I'm glad I saw your post. I'm in new york too.
Sent from my ADR6400L using XDA App
Going from Brooklyn to Queens this morning. 4G has been spotty for me too. Assumed it was the weather.
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Seems more stable right now though.
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lrs421 said:
Seems more stable right now though.
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Click to expand...
Click to collapse
Have not tried going back yet. Switched to 3G only and that has had a steady signal, albeit very slow......LOL
Verizon had 4G issues about a week ago, maybe there are still residual lingering issues?
not sure what is going on. the first 3 days with my bolt were great. i was on the OTA update (MR1 i am guessing) and had 4G singal at work and everywhere else i went, pulling about 20mp/s downloads all day long. but, for the last 5 days i have had spotty 4G, zero 4G at work. when i can connect to 4G i am getting like 5mp/s downloads. and that is IF 4G doesnt hang and not load anything. starting to get frustrated....not to mention, my buddy who sits right next to me at work has a droid Charge witth 4G and pulling just under 20mb/s here.
wondering if it is a LTE/ thunderbolt issue. the TB and LTE are not playing nicely together. not sure why that would be, but i dont have any other explanation.
having slow/non exhistant 4G with MR1, MR2 and MR2.5 radios.
im in queens. College point. Today 4g has been fine for me.

FYI New OTA Update

Came out today, I tried OTA but doesn't show up, hopefully pushing out soon. fixes
WIFI connecting..
I tried updating manually and got nothing....
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Ya were did u hear this
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More info please.
I work for Sprint. Its listed on our Internal Forums. It was posted around 4 pm Central Time. But OTA , I haven't received anything. I'll see tomorrow to see whats up
See if you can get the version number
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Jo_795 said:
Came out today, I tried OTA but doesn't show up, hopefully pushing out soon. fixes
WIFI connecting..
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Wifi definitely has it's issues...
I get 2 bars of wifi
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mikel719 said:
I get 2 bars of wifi
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Click to collapse
Wifi has this weird issue where it wants to scan my home network even though its connected a million times to it. Almost like it forgets lol. I usually have to disable then enable it; not a big deal i guess but still a bug for sure!
kennypowders said:
Wifi has this weird issue where it wants to scan my home network even though its connected a million times to it. Almost like it forgets lol. I usually have to disable then enable it; not a big deal i guess but still a bug for sure!
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Click to collapse
Yea mine does this alot too as well. I think this is what the OTA fixes, my memory is narrowed but all the MR said was
fixes:
WIFI Intermittent
I'll have the Number tomorrow.
I have 3g and wifi both on and blue.
kennypowders said:
Wifi has this weird issue where it wants to scan my home network even though its connected a million times to it. Almost like it forgets lol. I usually have to disable then enable it; not a big deal i guess but still a bug for sure!
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Click to collapse
Mine does the same but after I wake the phone I have no problems. Maybe a 3 second delay reconnecting.
Sent from my MB855 using xda premium
Release notes would be great. Photon WIFI/VPN is putting out extra packets which are then blocked by some routers. If the wireless router is used as a router and not an AP and IP6 is disabled, the problem seems to be corrected (i.e.: no reconnection failures in over a week when it used to happen every 2/3 days. See motorola photon forum for more details.)
My wifi seems to work pretty good at work and at home. I havent noticed the phone constantly scanning but I havent been looking for it either.
as of today my phone will not connect to wifi at all... release notes and date would be very much appreciated.
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Weird ..never had a issue with wifi
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So...
Any confirmation on this update? I have to reboot to use my GPS pretty much every time. SG2 comes out Friday, I'm returning it if I can't get a solution.
lucidvtec said:
Weird ..never had a issue with wifi
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Click to collapse
Me either always works and works great, also pretty fast as well. My issue is the voice/3G radio locking up and then the phone reboots.
so it seems some are having a WIFI issue and others voice/3G... rather odd thing going on there.
jeriel05 said:
as of today my phone will not connect to wifi at all... release notes and date would be very much appreciated.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I take this back a refresh of my internet connection took care of it. All is well again.
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Jo_795 said:
I work for Sprint. Its listed on our Internal Forums. It was posted around 4 pm Central Time. But OTA , I haven't received anything. I'll see tomorrow to see whats up
Click to expand...
Click to collapse
Might want to check and see if that said the 19th, pretty sure you guys don't have any MR's this week.

Data dropping with Rezound was Droid Charge

So sick and tired of this...spent 6 months fighting with Verizon about data outages daily with the Charge, not to mention numerous replacement devices and trying every modem that came out. Now the Rezound is pulling the same crap. I've been with VZW for over ten years and get treated like an idiot not only in their stores but on the phone. No data whatsoever today and even replaced the SIM...AGAIN. What gives?!?!
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Btw, I parked next to a tower in the city and had to post this using 1x data
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There's a 4G outage bro.
zeus_r6 said:
So sick and tired of this...spent 6 months fighting with Verizon about data outages daily with the Charge, not to mention numerous replacement devices and trying every modem that came out. Now the Rezound is pulling the same crap. I've been with VZW for over ten years and get treated like an idiot not only in their stores but on the phone. No data whatsoever today and even replaced the SIM...AGAIN. What gives?!?!
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Click to expand...
Click to collapse
A lot of people having the same problem today. Happens every few days I guess as they tweak 4g
I tried to tell people for months in the Charge forum that it was the network doing that, not the phone but NOBODY wanted to believe it.
Now, my Wife is using my old Charge and it is no better or worse than my Rezound as far as losing data periodically.
~John
i wasnt gettin data at all earlier
Sent from my ADR6425LVW using XDA App
wait, so you guys are all getting outages?
my 3g won't come on half the time, other times it's just 1x, other times its just bars...and i sold a reszound today that wouldn't pick up 3g, and i just had a guy with ab ionic come in and tell me 3g was turning on and off by itself all day and he can't get data.
i'm in central NJ
I'm showing no service at all :/
jayochs said:
wait, so you guys are all getting outages?
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Click to collapse
Yup.
~John
OK just called up to confirm, they said people in my area are seeing 4g outages and problems, so yeah it's a problem. interesting!
Oops, my particular problem was that I had the back off, so no antenna heh. Though I'm only getting 3G, so I guess 4G is problematic in this area...
yup, seems to be a common thing these days
jayochs said:
wait, so you guys are all getting outages?
my 3g won't come on half the time, other times it's just 1x, other times its just bars...and i sold a reszound today that wouldn't pick up 3g, and i just had a guy with ab ionic come in and tell me 3g was turning on and off by itself all day and he can't get data.
i'm in central NJ
Click to expand...
Click to collapse
Just got off the phone with verizon about same issue...I am getting 1x most the time... Acworth,ga
My data is back to normal
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dragonrazorz said:
My data is back to normal
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Click to collapse
3G, but no 4G in NYC/Jersey. Still.
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antawnm26 said:
Just got off the phone with verizon about same issue...I am getting 1x most the time... Acworth,ga
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Click to collapse
Been having that issue lately as well...Milwaukee, WI
There is nothing wrong with the phone, we had the same problem with the TBolt - it's the 4G system acting up, not the phone.
Sent from my Galaxy Tab 10.1
jayochs said:
wait, so you guys are all getting outages?
my 3g won't come on half the time, other times it's just 1x, other times its just bars...and i sold a reszound today that wouldn't pick up 3g, and i just had a guy with ab ionic come in and tell me 3g was turning on and off by itself all day and he can't get data.
i'm in central NJ
Click to expand...
Click to collapse
Just bought my Rezound a few hrs ago. They told me that 4g was down, and wouldn't be up fully again until around 11 or so tonight. Therefor, I also cannot activate it until then. She also tried to talk me out of buying it 3 times. What gives there?
In South Dakota.
Sent from my ADR6300 using xda premium
she's clearly a typical salesperson who probably tries to push the razr because she probably gets the spiff on it (thats if its a corp store.) what was she telling you to get??
either way, mine activated fine, and it wen through, but 3g just didn't come on..i didn't know there was an outage though until another customer came in telling me it was messing up on his bionic
I didn't give her a chance to push another phone. Instead, I made her tell me why "more than half" were being returned. She stated constant reboot, bootlooping and software problems. Said something about a software update coming, but didn't know when it was supposed to come.
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Can't run Speedtest.net -- "Network communication issues"

So, I'm trying to run the SpeedTest.net application, and when it goes to find the closest server, it keeps saying "Network communications issues." Is anyone else having this problem? I can browse, and everything seems to be working fine. This is the only thing that's not working.
Did you get the new update of the speedtest app?
Sake issue here. Buddy of mine Tampa had the issues last night on WiFi AND 3G but has since been resolved for him. I am having issues on both too. Has not been resolved for me yet. He said that afterwards his speeds climbed to above 2MB on Sprint 3G after it was resolved though.
Sent from my EVO using Tapatalk 2
shook187 said:
Did you get the new update of the speedtest app?
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Click to collapse
Yeah, it's up-to-date.
I had this as well but it seems to work now maybe they are jumping to ipv6 or something
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EPayne123 said:
Sake issue here. Buddy of mine Tampa had the issues last night on WiFi AND 3G but has since been resolved for him. I am having issues on both too. Has not been resolved for me yet. He said that afterwards his speeds climbed to above 2MB on Sprint 3G after it was resolved though.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I'm intrigued
ckoadiyn said:
I had this as well but it seems to work now maybe they are jumping to ipv6 or something
Sent from my EVO using xda premium
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Click to collapse
Well, it hasn't worked since I tried last night at home, and now I'm here at my office 30 miles away.
speedtest.net isn't working? I think we should exchange our phones out for a new one
shook187 said:
speedtest.net isn't working? I think we should exchange our phones out for a new one
Click to expand...
Click to collapse
Who gave you that idea? We are just talking about it not working, not complaining. Hmmm...? LoL
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I have this problem too. I'm not certain if this is the case for you, but it is for me, my 3G service disconnects every minute or so for some reason. Because of that, it is difficult for the speedtest to complete.
WiFi_N said:
I have this problem too. I'm not certain if this is the case for you, but it is for me, my 3G service disconnects every minute or so for some reason. Because of that, it is difficult for the speedtest to complete.
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Click to collapse
It doesn't do that for me. I've got a constant 3G signal.
EPayne123 said:
Who gave you that idea? We are just talking about it not working, not complaining. Hmmm...? LoL
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Click to expand...
Click to collapse
I was just being sarcastic to the guys returning phones cause google wallet isn't working.
Sent from my EVO using XDA
Working fine out in California...
shook187 said:
I was just being sarcastic to the guys returning phones cause google wallet isn't working.
Sent from my EVO using XDA
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Click to collapse
That's what I figured but wasn't sure LoL btw its SpeedTest not Wallet HaHa
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I had this problem too.
I had this app added from a mybackup pro. Uninstalled and reinstalled speedtest and all is working fine.
I have had the same thing happen with other apps...most work fine, but a few require the uninstall/reinstall routine.
Yea, tried that a little bit ago and actually worked HaHa
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i kept running into network errors when i first got the phone but since changing from LTE/CDMA to just CDMA the error has yet to come back, when i drop signal for longer then 2-3 min it asks for my time zone
It's working for me now... Weird.
Sent from my EVO 4G LTE using XDA
sjcdal said:
I had this problem too.
I had this app added from a mybackup pro. Uninstalled and reinstalled speedtest and all is working fine.
I have had the same thing happen with other apps...most work fine, but a few require the uninstall/reinstall routine.
Click to expand...
Click to collapse
Thanks, man. Uninstall and re-install does the trick.

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