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I was just wondering, is the 2.3 update Motorola dependent or carrier dependent?
The Atrix isn't selling too well here in Canada and if it's bell who has the final say on the update... I think ill just return my Atrix
who told you the atrix isnt selling well in canada?
(just asking because afaik its selling quite well for a high end phone.)
seven2099 said:
who told you the atrix isnt selling well in canada?
(just asking because afaik its selling quite well for a high end phone.)
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Yea The atrix is selling really good in Canada. Who told you it wasn't?
RacecarBMW said:
Yea The atrix is selling really good in Canada. Who told you it wasn't?
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Maybe he assumes since they cut the price by $100 (on contract) in the first week it is because of slow sales.
NOTE: checking their website again it looks like its back up to $169. I wonder what was with the temp price drop. Oh well, saved me $100.
toughbax said:
Maybe he assumes since they cut the price by $100 (on contract) in the first week it is because of slow sales.
NOTE: checking their website again it looks like its back up to $169. I wonder what was with the temp price drop. Oh well, saved me $100.
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well $69 dollars for three years. THREE YEARS sometimes phones in America go for that price but for 2 years. I think it is overpriced at $169 for 3 years.
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
smurfit said:
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
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It was sold out at my local Bell store.
Edit : and I live in Toronto as well. maybe the stores your going to aren't the ones that are selling well in general, ask them how many Desire Z's they sold?
smurfit said:
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
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I think the reason they dropped the price was because the day it came out, they dropped all the other smartphones to $0 except for the iPhone 4. Now if you're a customer coming into a Bell store not knowing much about the Atrix, those other phones are impossible to pass up "Hmm, $0 or $169. Wow that HD7 has a huge screen and it's $0. I'll take that one!". Bad marketing by Bell, nothing more
smurfit said:
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
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maybe bell is trying to get people to to sign a 3 year contract, its called marketing, contracts are worth much more than the $100 they are discounting. do you know how many stores in toronto is selling the atrix? theres no way to guess how many are sold based on visiting 5 stores and asking the employee...have you considered they were not telling you the truth, ive been to a few bell stores where their employees are apple fanboys that were trying to only push the iphone to customers.
neotekz said:
maybe bell is trying to get people to to sign a 3 year contract, its called marketing, contracts are worth much more than the $100 they are discounting. do you know how many stores in toronto is selling the atrix? theres no way to guess how many are sold based on visiting 5 stores and asking the employee...have you considered they were not telling you the truth, ive been to a few bell stores where their employees are apple fanboys that were trying to only push the iphone to customers.
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5 stores that I randomly choose that has terrible sales? That's a pretty slim chance.
Anyways, thats not important. I went to return it today and apparently bell won't let me because I've exceeded 50mb of data usage. Even the Futureshop salesman was shocked to find out about this. They told me to go back tomorrow morning to speak with a full time salesman and figure things out there...
I hope I can return this phone and cancel this contract...
When I got my Atrix in the period of time I was in the store 3 other people came in and bought it as well so I wouldn't call that bad sales. Plus I know 4 other people that are going to pick one up.
As for the contract, under Canadian law you have 14 days to suffer from buyers remorse and get out of any contract. For your phone, when I signed up for it I was told I had 14 days or 30 minutes of talk time to return it and nothing about data use, so I wish you the best of luck for that part.
I'm in vancouver and as I was buying mine, this 60+ year old lady comes in and buys one... I was blown away... I asked her if this was her first android device and she said she owned a magic before. I was impressed.
Sent from my Motorola Olympus
smurfit said:
I was just wondering, is the 2.3 update Motorola dependent or carrier dependent?
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I think it depends more on Motorola, the carrier just pushes it to you when its done.
The Guy at the corner store has sold 30 Bell atrix, 12 iPhones & 2 chocolate doughnuts this month. The iPhone is clearly starting to fail.
Sent from my MB860 using Tapatalk
im no iphone fan, but that isn't a clear indication as its a device that has been there for months.
smurfit said:
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
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smurfit said:
5 stores that I randomly choose that has terrible sales? That's a pretty slim chance.
Anyways, thats not important. I went to return it today and apparently bell won't let me because I've exceeded 50mb of data usage. Even the Futureshop salesman was shocked to find out about this. They told me to go back tomorrow morning to speak with a full time salesman and figure things out there...
I hope I can return this phone and cancel this contract...
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You're exaggerating now, because you were initially wrong.
In any event, even if you're correct (which you're not, I know direct and indirect dealers in your market), you're only talking about 1 market which you're wrong about anyway.
And yes, updates are released by carriers and are subject to their approval/branding/pollution. This matter changes if the phone's bootloader becomes cracked and capable of loading different ROMs however.
smurfit said:
Uh.. I've been to 5 different stores recently in Toronto and they either have only sold one or none. This phone is obviously not selling well, who's been telling you it has been?
Honestly like, I've never seen a high end phone go on sale a week after launch. Somethings not right.
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Click to collapse
I can find this phone in stock anywhere in Downtown Toronto in any types of Store(Bell, FutureShop, Bestbuy, Source or whatever)
Man, Bell representatives are so clueless sometimes. There are no restrictions on data usage for smartphones but the first 2 bell ppl kept insisting there was a 50mb limit. I just wasted the whole day trying to get this sorted out. Finally the third person agreed with me and said that the previous 2 thought the Atrix was a tablet. WTF??
Anyways, phone's returned and everything, I feel so relieved now. I had to think real hard about this phone. Then I realized, if I had to think this hard then obviously I wasn't satisfied with it.
That was my first smartphone and I was not impressed with android. Maybe I just expected too much. I did love the fact that I can download mp3's for free and watch flash videos, but there was a key piece missing which was crucial to me. The overall user interface was not fluid like the Iphones are. I would hit the home button and it would sometimes work. Then when I tap it again, the phone would register everything in the queue 2 seconds later. I know some people are ok with this, I am not. I got a high end phone and I expect the same as I do with a high end PC, not lag on current generation software.
When Android irons out these issues out then maybe I'll consider using android again. I think fragmentation really hinders android just like it did for PCs (still does to a degree?).
Sorry for the rant, Futureshop/Bell really pissed me off today.
ytwytw said:
I can find this phone in stock anywhere in Downtown Toronto in any types of Store(Bell, FutureShop, Bestbuy, Source or whatever)
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idk man, when I went to returned mine. The same number of boxes of Atrix was still sitting behind the counter. I don't see how this phone would appeal to the average consumer who could care less about the specs.
smurfit said:
Man, Bell representatives are so clueless sometimes. There are no restrictions on data usage for smartphones but the first 2 bell ppl kept insisting there was a 50mb limit. I just wasted the whole day trying to get this sorted out. Finally the third person agreed with me and said that the previous 2 thought the Atrix was a tablet. WTF??
Anyways, phone's returned and everything, I feel so relieved now. I had to think real hard about this phone. Then I realized, if I had to think this hard then obviously I wasn't satisfied with it.
That was my first smartphone and I was not impressed with android. Maybe I just expected too much. I did love the fact that I can download mp3's for free and watch flash videos, but there was a key piece missing which was crucial to me. The overall user interface was not fluid like the Iphones are. I would hit the home button and it would sometimes work. Then when I tap it again, the phone would register everything in the queue 2 seconds later. I know some people are ok with this, I am not. I got a high end phone and I expect the same as I do with a high end PC, not lag on current generation software.
When Android irons out these issues out then maybe I'll consider using android again. I think fragmentation really hinders android just like it did for PCs (still does to a degree?).
Sorry for the rant, Futureshop/Bell really pissed me off today.
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Are you serious, One of the reasons you wanted Android was to pirate songs. Disappointed
smurfit said:
idk man, when I went to returned mine. The same number of boxes of Atrix was still sitting behind the counter. I don't see how this phone would appeal to the average consumer who could care less about the specs.
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They probably sold them and those were the ones that they are currently selling.
Just looking for some first hand experience, or tips from a T-Mobile employee. I was just told by TMo that if this Vibrant fails me (being my 3rd one), I'll be able to get a completely different phone.
I have every intention of calling them in the next couple of days to kindly let them know that the GPS isn't working as intended, of course. I just did a road trip to the Dallas/Ft. Worth area and my GPS failed me over and over (yes, I've done all of the fixes known to man) while my Garmin Nuvi worked flawlessly, as usual.
So, anyone know what my options will be? Since I paid $199.99 to extend my contract for this POS, I feel that I should be offered any of their smartphones at that price, but really have no idea as to how this works.
Thanks in advance!
You can get alot
As long as you are clear in your point and sound like you know what you are talking about you should be fine.
I went through this right when the sensation came out.
I got one for free and got to keep my vibe by signing a 2 year with customer loyalty. They sent me tbe sensation and it had touchscreen isues so back it went and I went through 2 alltoghether.
It wasnt a bad phone but I missed my im on it again now.
samsung
If you really like not having a heavy phone (sensation was like a weight haha) or the phone with a million issues the g2x.
I'd stick it out just 2 more months tops and we will have the htc ruby/amaze 4g and the tmobile galaxy s2 "hercules" both are rumored to be on tmos 42 mps network which os way more than double our current max of 14.4
Thanks for the response! That's a good point... I'll wait until some better phones are released here soon and then call to get my replacement. No point in doing it now since the selection isn't all that great.
Yea its funny how there are so many levels of "top teir" devices that out can be hard to keep track of. I can say I'll be way happier with a lighter phone with a more visible screen outdoors anf that they won't know my warranties gone because I used the same oems software of who made the phone. I think brand presence aside that the 42mps is worth the wait. i live in the mpls area and tmobile is very sttong here for signal so im excited for that chip.
In the meantime time try using the custom rom toxic crazy 8 with the clean and shiny theme. I put it on a guy I work withs vibrant and now he is wayyy happier with his phone that ever before. He even stopped talking about needing a new phone all the time hah
Hi, all.
I'm a recent Galaxy Note convert. Migrated from years of glitchy and crap service from Sprint, and also a defective HTC EVO 3D. I absolutely LOVE my Note in ceramic white. However, I have had a couple of initial teething issues that I don't know are actual "problems," or just what to expect with a new Android device.
My Note is pretty much flawless most of the time, but there are instances where I've had random reboots, prolonged freezing up of the device (like when selecting certain live wallpapers and customizing their effects), and other times when transitioning from one program to the homescreen, and my phone will lag up and the icons will disappear off the screen and slowly reload a few icons at a time until everything is there, again. Also, I just realized that sometimes when I have alarms set to go off, they won't wakeup my screen. The alarm will go off but the screen will remain off. Other times the alarm will wakeup my device and turn the screen on.
So, my question is... should I be concerned and demand a new phone from Best Buy Mobile, or are these normal issues and nothing to really worry about? When I went to Best Buy, yesterday, to try and get a new phone, they were really apprehensive about it. They told me that AT&T would not allow them to replace the phone if the issues couldn't be replicated in the store (of course!). The rep did say some valid things to me about what could be causing the issues, but the whole random rebooting thing is what really has me concerned. He told me the phone was so new and that software updates have really came out yet to address any type of initial issues. Do you all agree or should I really try to get a new device??
Thanks in advance for any help.
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
No random reboots or freezing on mine.
Sent from my SAMSUNG-SGH-I717 using xda premium
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Thanks for the advice. Yes, I am running stock ROM. So now it seems like I'm having two problems... the first being that literally no store in my immediate area has anymore ceramic white Notes in-stock and the second being the unwillingness of BB Mobile reps to replace the phone. Today ends my 14-day trial with AT& (even though I have 30-days to make a final decision) and I'm limited on how much I can do today due to an engagement I must attend, tonight. Does anyone have anymore suggestions on what I can or should do? Thanks for much for helping me sort through this. I knew that random reboots didn't sound right.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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When u overclock do you notice the phone grtig hotter than when you don't?
Sent from my SAMSUNG-SGH-I717 using XDA
keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
ryandelman said:
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
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Thanks. There's no more to the story. Haven't really played around with the phone much or modified anything. Anything modifications I've done have been 100% stock. I guess I'll have to try and get the black/blue Note and before my 30-days or up, hope to swap it out for another ceramic white. Considering this wasn't my fault and BB gave me the run-a-round.
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
Chief Geek said:
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
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Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
Dr. Evo said:
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
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I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
Chief Geek said:
I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
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Thanks again for all of your help. I was actually thinking about calling AT&T and saying what you suggested. I think I'll give them a call when I'm done with my engagement. Again, I appreciate all of your help and suggestions.
Sent from my SAMSUNG-SGH-I717 using xda premium
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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A little off topic, but what did you undervolt to? I am running at 1.83ghz right now, and am curious what you undervolted to. Anything to save a little heat from forming and battery life for this thing
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
Dr. Evo said:
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
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Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
keilbaca said:
Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
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Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Dr. Evo said:
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
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Sent from my SAMSUNG-SGH-I717 using XDA App
00mred00 said:
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Sent from my SAMSUNG-SGH-I717 using XDA App
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Hiya! Thanks for remembering moi lol. AT&T wasn't at all flattered that BB tried to throw them under the bus. I was fully expecting AT&T to confirm what BB had told me, but to my surprise, they said I was entitled to a new phone and should have been given one. I ended up going to a Best Buy Mobile outlet and an actual Best Buy Store. They all claimed they were fresh out of any Notes. One of them told me they had one in-stock, but when I got there, I was immediately told that was incorrect and they had no more. Called another BB in my area, they were supposedly fresh out, too. If there's any good news from all of this, it's that the Note must apparently be extremely popular! Either that or Samsung shipped very limited quantities. At any rate, I can't wait til BB customer service center opens, so I can cancel my insurance with them. I'm also taking back my Galaxy Tab to BB. I've barely used it since getting the Note. If I do decide I need a tablet, I'll see what the Galaxy Note 10.1 is all about.
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
Chief Geek said:
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
Click to expand...
Click to collapse
I hope you get this sorted out. Discounts are a huge thing. I don't even know if I qualify for any discounts. With Sprint, they made it sort of obvious to find out what discounts I was eligible for. Doesn't appear to be the same with AT&T. I guess I'd have to do my own homework.
Thought I would try and give back a little to the boards with a short rant about sprint, maybe someone will find a useful bit of info from my crazy month of wtf.
So I got an Evo LTE, and im a OG evo guy since the release day so I expected a great deal from the brand. Im a 10+year guy with sprint, 2 lines, equipment protection plan, yada yada... When I got the phone charged up for the first time I tried making a call right away and couldnt get a signal; same house my OG evo works ok in. I was sent an air rave tower right away, which is both a curse and a blessing. I have my LTE (stock) for about a week and I start getting random reboots, I wait a day to make sure there wasn't something I was overlooking. My conclusion was I'm having the common random reboot problem. In addition I was also getting about 5 hours max battery life, and intermittent wifi, and strange overheating of the metal part of the cover. I called sprint and asked them what I should do, and they set me up with an appointment at the local store.
I bought the phone on a Thursday, and tried to return it two Thursdays later 14 days from the date on my receipt, at which point I was told they would not give me a phone out of inventory because my "14 day" return period expired. I argued all the way up to the store manager, with whom I shared words with. I was left with one alternative which was a "45min" wait for a tech to tell me my phone is broken, and 3 days from then I would get a replacement mailed to that store where I would have to return and exchange my old device, which they rudely handed back to me and said I should keep so "they don't loose it." I was leaving on a plane the next day and there was a hurricane coming so I told them I will keep the phone a few more days and they should f-%# themselves. Their 14 day return period starts the day BEFORE you buy the phone. returning two weeks from the day is 15 days on Sprint clocks, even when the Sprint rep on the phone makes your appointment for you. needless to say I was asked to leave the store.
The hurricane (more like tropical storm) shows up and my flight gets canceled, and the intermittent power outages basically disabled my airrave tower, so I was going on my third week with no working phone. I finally give up on all the crap and got a hold of the retention department or whatever they are called. I told them that if I can't get a phone out of inventory at the store the same day, im pretty sure Verizon would. They coughed up a $50 service credit and told me I had to go through the process. I re-activated my og evo so I would have somewhat of a reliable situation.
I went back to a different sprint store this week with an appointment and got lectured by a flunky girl who quoted the company line and tried telling me I clearly had a bad battery, and software issues. After I received my lecture from her I assured her I read all about many different people with my specific problems and I know she does too so lets get down to business ( I had waited 45 min with on time arrival for the appointment ). She started poking around my account (after having me read her my pin number aloud in public) and told me I canceled my equipment protection on the LTE and there was nothing she could do. I invited her to think about that for a minute, and she realized the person on the sprint *2 call that activated my OG Evo decided to remove my equipment plan without authorization. then I get the manager again, and 30-40 min later they hashed it out and told me keep my LTE and comeback tuesday (today) to pick up my replacement. I should also note that my google voice number was completely disabled from my account, (confirmed after an hour of trying to renew it via phone and computer.)
I go in today at 8pm, wait 30 min before anyone would talk to me about why I was there and encounter a soft spoken kid who couldn't figure out what I was asking for. He disappears in the back for a while then comes out with a refurbished OG Evo! They ordered the wrong Darn phone! I was not really surprised by this in retrospect... I then sat there with the manager while he tried to resolve the problem. His solution? I was told the order ticket was canceled (lies, we all know the first girl ordered me an OG Evo even though she held my LTE in her hand and solicited that I rate her well in my followup survey call); He then deactivated my OG evo, reactivated my LTE so he could order one, then tried and failed to re-activate my OG evo to no avail. After 20 min, I told him i knew how to update my profile and to fix it after I get home.
Needless to say, my OG evo is still not activated (he went home leaving me with no phone for yet another day), and my current status is I'm waiting for my factory (s on) new-ish LTE which may or may not be in by friday afternoon. The whole time there was a drawer full of inventory LTE's that they explicitly would not give me despite my hassle. I invited them to let me out of my contract and take their lemon LTE back and was again told no.
At some point in there I tried a few new ROMS and TWRP. I got stuck in a softbrick after an update to one of them ( I believe it was the meanROM ICS v39) which may have been my fault, not sure so no insult is intended. I believe it was a TWRP problem a few people seem to have had I've read. I was able to break the softbrick by getting into to recovery
(vol down and power pressed for 20 seconds then release > then vol down + power for 2 seconds each, 3 times > re-lock > then running the RUU jewel back to stock. Tamper message goes away after that and I was left with ReLocked message. The phone still has ALL of the aforementioned problems (as it did with any ROM I tried). Sorry I can't be much more helpful to the dev's with my descriptions, but it probably wont serve any of you to troubleshoot based off my results with a defective unit. One last thing- I have a wifi issue since day one with the LTE, it takes about 5 seconds to connect to any website the first time, after that everything loads in a snap, but browsing brings back the 5 second problem about every 3rd link I click.
tl;dr
What you should learn:
-Sprint 14 day return policy is no questions asked replacement from inventory provided you return within 13 days.
-Activating a legacy will probably nuke your google voice integration as well as complicate your replacement order.
-my random reboot problem didn't start until after about 1 week and minimum changes to the phone ( I have been doing most of my android stuff with my Nexus 7 tab.)
-Airrave towers die from fluctuating power for a couple hours (like during a tropical storm). Towers in S. Fla. worked for my girls Metro PCS device the whole time, as well as my OG Evo (not connected to service at that point).
-Sprint will NOT send you a replacement phone via post any longer.
-You must return to a Corporate store to get a replacement, and you have to drive back over there once it comes in (make an appointment!)
-You can probably snag a $50 service credit if you threaten to cancel (I've read people getting more).
On an unrelated note:
-(class 10) 32 GB micro sd card on newegg goes for about $20 with shipping, they are $100 at the Sprint outlet.
-$50 otterbox cases are clunky and not my taste, my 'greatshield' case from the egg was < $10 and I like it.
-Screen protectors at sprint are 10x as much dough as online.
If anyone is interested I will try and update this post after I get my new phone (if I get a new phone.) Sprint has gone a long way down, but the competitors are no better so don't be insulted if your one of their good employees. My total estimated lost time over this debacle has been about 4 weeks without a new working phone I already paid for, and 8 hours of driving, and waiting in the store or on the phone. I got kicked out of the store for cursing out the manager who was talking to me like im an imbecilic drone like he is, other than that almost every one else was dumb but well mannered. He actually called me out when I told him I was flying out of town, and work 7 days a week. He actually told me that there are laws that I must be given days off ( insinuating I was lying ). This is pretty ironic considering im a lawyer in this state; I know more than a few of the lurkers here are lawyers too, i'm sure you understand the long hours). His condescension pushed me over the edge, and hes lucky he didn't meet the old me.
Thx to all the Devs on xda for your superb work.
-----------
I really need a sig here::: would love to post thumbs of my legacy hardware, it would be pretty fun going back down memory lane. I honestly miss my treo(s)
yeah i had a snafu with sprint and thats when I gave them the middle finger. got out of my contract ETF free despite the fact i was 22 days in.
Well,after 3 weeks of phone calls sprint finally decided to send me a replacement evo,i mean its really bad when you have to go throught all this just to get a working phone,it shows that sprint has no interest in keeping customers happy,i came from verizon and they offer you a replacement without hassle,i dont know if its because verizon is doing way better financially or what,but they need to get their stuff together
Sent from my EVO using xda app-developers app
Damn and here I am never having a issue with Sprint at all. Never had a issue getting a replacement phone or with dropping calls.
Now I have a issue with best buy black tie plans and getting a phone but that's a story for another day.
Sent from my EVO using Tapatalk 2
I think the stores in your area dropped the ball. Only in the case of ordering you the wrong phone and making you wait again while the correct one came in. The other things technically were Sprint policy.
My location would have worked with you on the point of ordering the wrong phone. That is of course assuming you were polite. Individuals who are condescending jerks don't get far. Not saying that's what you are or were.
Sent from my EVO using xda premium
So from what I gathered from the wrong phone being ordered is that sprint has to order the device that is currently active on the account. That explains why u got an Og evo and not the lte. I'm a tech at sprint and that's how the system works.
Sent from my Genesis that does what Nintendon't
Full of thoughts...
Thanks for all of the sophisticated replies, glad to finally be posting here after a few years of lurking.
Something is very broken at Sprint and I suspect it has everything to do with a bunch of gone by night,
corporate exec's that fire people in hallways and use phrases like "corporate efficiency"...
I estimate my lifetime sprint spending at a modest $25,000. Its a severe kick to the gentleman region
that the moment my phone stopped working It was not replaced.
Honestly, I know how corporate employees feel, but the beauracratic, non-sense policies that ignore what I
need ( a working phone ) and sanction customers like me (my time and patients) are a disaster for many
companies. I was in sever need of my working phone connection, and I got screwed by sprint policy that
keeps them from loosing money from customers that can't be compared to me.
I'm a super nice guy most of the time, it was always served me well to try and give people what they want.
I may be highly educated and blessed for my financial situation (im not rich, but am thankful), however
I grew up in Detroit, a city with a 50% literacy rate, 25% highschool graduation rate, and crippling
unemployment (possibly as high as 30-40% un-adjusted). For lack of a better way of saying it, I talk like
a common man. I am also from a very violent place, so I have learned to respect people who I don't know
much about, but to strike back when they cross the line with me. So i probably sounded like a jerk bag getting
kicked out of a Sprint store, but believe me ... come visit south Florida sometime, you will honestly wonder
how some people here made it to adult-hood.
As a side note; if you work in customer service don't talk about customers in a different language. My girl and
I combined understand 6-7 languages (most fluent). We normally dress down, I like wearing jersies and sandals.
We both look 5-10 years younger than we are, and could easily be stereo-typed as no one important- in
fact we both like it that way. I've never asked Sprint for any special favors.
That being said, I have some valuable business advice for Sprint, and would go into MUCH more detail with
someone who was in charge at their higher levels: basically Sprint needs a way to tell the difference between
customers that are a money suck, and ones who are the bread and butter. Then that system needs to be easily
applied by the worker bees.
All that the store manager had to do on my first trip to sprint was to get me a working phone line and make it
easy for me to exchange, even if I had to come back. Its the MOST BASIC reason anyone walks in a sprint store,
and their relative inability to deal with a hardware issue without insulting me and wasting my time is a
malignant corporate problem, not an employee problem.
Make up your own minds about how I sound, it is what it is. If you work for Sprint I encourage you to
not take offense to my comments, Im really trying to use broad strokes with these points.
XDA members are so, so close to a new watershed in tele-com; It wont be long now untill none of us will be
willing to sign contracts and/or purchase hardware from our cellular providers. The rest of the world isn't
going to take to long to catch on either. With companies like metro pcs doing the kind of numbers they are,
Sprint as we now know it is going to be a relic.
My Sprint experiences have been positive 80% of the time, but when it goes bad it goes really bad.
@David: BestBuy is going to die a slow, painful corporate death before 2022 I surmise. Their problems
are very similar to sprint, sorry for your bad luck with them; I think I already know what you would say.
I'm confident people like on this forum will bring the industry back up to speed on their own terms. Its really
quite an amazing community, a real credit to humanity. I dont just say that, the existence of a dev community
like this is quite a unique human event (a sort of enlightenment.) There are not enought nice things to say about
how people here help others with something they genuinely do for fun.
Cell companies on a whole are intellectually dishonest with the people, and have adopted the economic principals
of companies that are the college examples of myopic, unethical, poorly directed, abusers. Much like the mortgage
industry, lack of consumer oriented management has created a culture of abuse and if my readers don't agree, they
can at least understand why I make the argument.
I have gotten pretty far away from what I started talking about, so Ill leave it here: invest in google, they are
sending a pretty clear message to sprint by rolling out google Fiber in Kansas...IMO
---
sorry for typo's talking/typing on the tablet.
redwings23 said:
Honestly, I know how corporate employees feel....
.... and I got screwed by sprint policy that
keeps them from loosing money from customers that can't be compared to me.
I'm a super nice guy most of the time...
Click to expand...
Click to collapse
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Sent from my Galaxy Nexus using xda premium
redwings23 said:
Thought I would try and give back a little to the boards with a short rant about sprint, maybe someone will find a useful bit of info from my crazy month of wtf.
So I got an Evo LTE, and im a OG evo guy since the release day so I expected a great deal from the brand. Im a 10+year guy with sprint, 2 lines, equipment protection plan, yada yada... When I got the phone charged up for the first time I tried making a call right away and couldnt get a signal; same house my OG evo works ok in. I was sent an air rave tower right away, which is both a curse and a blessing. I have my LTE (stock) for about a week and I start getting random reboots, I wait a day to make sure there wasn't something I was overlooking. My conclusion was I'm having the common random reboot problem. In addition I was also getting about 5 hours max battery life, and intermittent wifi, and strange overheating of the metal part of the cover. I called sprint and asked them what I should do, and they set me up with an appointment at the local store.
I bought the phone on a Thursday, and tried to return it two Thursdays later 14 days from the date on my receipt, at which point I was told they would not give me a phone out of inventory because my "14 day" return period expired. I argued all the way up to the store manager, with whom I shared words with. I was left with one alternative which was a "45min" wait for a tech to tell me my phone is broken, and 3 days from then I would get a replacement mailed to that store where I would have to return and exchange my old device, which they rudely handed back to me and said I should keep so "they don't loose it." I was leaving on a plane the next day and there was a hurricane coming so I told them I will keep the phone a few more days and they should f-%# themselves. Their 14 day return period starts the day BEFORE you buy the phone. returning two weeks from the day is 15 days on Sprint clocks, even when the Sprint rep on the phone makes your appointment for you. needless to say I was asked to leave the store.
The hurricane (more like tropical storm) shows up and my flight gets canceled, and the intermittent power outages basically disabled my airrave tower, so I was going on my third week with no working phone. I finally give up on all the crap and got a hold of the retention department or whatever they are called. I told them that if I can't get a phone out of inventory at the store the same day, im pretty sure Verizon would. They coughed up a $50 service credit and told me I had to go through the process. I re-activated my og evo so I would have somewhat of a reliable situation.
I went back to a different sprint store this week with an appointment and got lectured by a flunky girl who quoted the company line and tried telling me I clearly had a bad battery, and software issues. After I received my lecture from her I assured her I read all about many different people with my specific problems and I know she does too so lets get down to business ( I had waited 45 min with on time arrival for the appointment ). She started poking around my account (after having me read her my pin number aloud in public) and told me I canceled my equipment protection on the LTE and there was nothing she could do. I invited her to think about that for a minute, and she realized the person on the sprint *2 call that activated my OG Evo decided to remove my equipment plan without authorization. then I get the manager again, and 30-40 min later they hashed it out and told me keep my LTE and comeback tuesday (today) to pick up my replacement. I should also note that my google voice number was completely disabled from my account, (confirmed after an hour of trying to renew it via phone and computer.)
I go in today at 8pm, wait 30 min before anyone would talk to me about why I was there and encounter a soft spoken kid who couldn't figure out what I was asking for. He disappears in the back for a while then comes out with a refurbished OG Evo! They ordered the wrong Darn phone! I was not really surprised by this in retrospect... I then sat there with the manager while he tried to resolve the problem. His solution? I was told the order ticket was canceled (lies, we all know the first girl ordered me an OG Evo even though she held my LTE in her hand and solicited that I rate her well in my followup survey call); He then deactivated my OG evo, reactivated my LTE so he could order one, then tried and failed to re-activate my OG evo to no avail. After 20 min, I told him i knew how to update my profile and to fix it after I get home.
Needless to say, my OG evo is still not activated (he went home leaving me with no phone for yet another day), and my current status is I'm waiting for my factory (s on) new-ish LTE which may or may not be in by friday afternoon. The whole time there was a drawer full of inventory LTE's that they explicitly would not give me despite my hassle. I invited them to let me out of my contract and take their lemon LTE back and was again told no.
At some point in there I tried a few new ROMS and TWRP. I got stuck in a softbrick after an update to one of them ( I believe it was the meanROM ICS v39) which may have been my fault, not sure so no insult is intended. I believe it was a TWRP problem a few people seem to have had I've read. I was able to break the softbrick by getting into to recovery
(vol down and power pressed for 20 seconds then release > then vol down + power for 2 seconds each, 3 times > re-lock > then running the RUU jewel back to stock. Tamper message goes away after that and I was left with ReLocked message. The phone still has ALL of the aforementioned problems (as it did with any ROM I tried). Sorry I can't be much more helpful to the dev's with my descriptions, but it probably wont serve any of you to troubleshoot based off my results with a defective unit. One last thing- I have a wifi issue since day one with the LTE, it takes about 5 seconds to connect to any website the first time, after that everything loads in a snap, but browsing brings back the 5 second problem about every 3rd link I click.
tl;dr
What you should learn:
-Sprint 14 day return policy is no questions asked replacement from inventory provided you return within 13 days.
-Activating a legacy will probably nuke your google voice integration as well as complicate your replacement order.
-my random reboot problem didn't start until after about 1 week and minimum changes to the phone ( I have been doing most of my android stuff with my Nexus 7 tab.)
-Airrave towers die from fluctuating power for a couple hours (like during a tropical storm). Towers in S. Fla. worked for my girls Metro PCS device the whole time, as well as my OG Evo (not connected to service at that point).
-Sprint will NOT send you a replacement phone via post any longer.
-You must return to a Corporate store to get a replacement, and you have to drive back over there once it comes in (make an appointment!)
-You can probably snag a $50 service credit if you threaten to cancel (I've read people getting more).
On an unrelated note:
-(class 10) 32 GB micro sd card on newegg goes for about $20 with shipping, they are $100 at the Sprint outlet.
-$50 otterbox cases are clunky and not my taste, my 'greatshield' case from the egg was < $10 and I like it.
-Screen protectors at sprint are 10x as much dough as online.
If anyone is interested I will try and update this post after I get my new phone (if I get a new phone.) Sprint has gone a long way down, but the competitors are no better so don't be insulted if your one of their good employees. My total estimated lost time over this debacle has been about 4 weeks without a new working phone I already paid for, and 8 hours of driving, and waiting in the store or on the phone. I got kicked out of the store for cursing out the manager who was talking to me like im an imbecilic drone like he is, other than that almost every one else was dumb but well mannered. He actually called me out when I told him I was flying out of town, and work 7 days a week. He actually told me that there are laws that I must be given days off ( insinuating I was lying ). This is pretty ironic considering im a lawyer in this state; I know more than a few of the lurkers here are lawyers too, i'm sure you understand the long hours). His condescension pushed me over the edge, and hes lucky he didn't meet the old me.
Thx to all the Devs on xda for your superb work.
-----------
I really need a sig here::: would love to post thumbs of my legacy hardware, it would be pretty fun going back down memory lane. I honestly miss my treo(s)
Click to expand...
Click to collapse
Nice tirade BTW. But, you did your math wrong. You bought it on thursday, that is day 1. Day14 would therefore be wednesday.
troll?
wolfclan68 said:
Nice tirade BTW. But, you did your math wrong. You bought it on thursday, that is day 1. Day14 would therefore be wednesday.
Click to expand...
Click to collapse
Is this a troll?
Try again, the way the planet Earth works is that you turn one year old on the anniversary of your birth.
I returned to the store 13 days and 18 hours prior to my previous visit.
When considering some potential for illogical ambiguity such as yours,
Sprint should confer benefit of the doubt upon the disadvantaged party (me).
Sprint sold me a lemon, and a monthly plan for equipment guarantee, which makes me a disadvantaged party.
I was also given a receipt with terms of adhesion incorporated into it mentioning 14 days with no clarification of
the intent that the moment the transaction occurred a full day is presumed as having past.
Turns out the Florida Supreme Court agrees with my logic: the day the transaction takes place is not included.
For instance, If I serve you with a lawsuit today, you have 30 days (starting at zero) to respond.
If it had said "return the phone within 30 days of the purchase date", you might have yourself an argument.
"14 days" is a measurement of time that appeared on my contract.
Lets review:
-if I agree to give you one apple a day for 14 days starting on a Thursday you will get your last apple on Wednesday.
-if I agree to give you an apple in 14 days, you will get an apple two Thursdays from now.
Now lets have fun:
suppose today is Thursday
-If I tell you to meet me in Vegas in 7 days, you will expect me next thursday
-if i tell you meet me at my office before I go home in 8 hours, you can add 8 hours to the current time and rely on me leaving at the sum.
suppose its 5pm-
-If you ask me (on a Thursday) to meet you at your office within 336 hours I have until next Thursday at 5pm to comply.
336 hours = 14 days
Now try substituting '336 hours' for the words 'two weeks' or '14 days'; Rational minds work in mysterious ways.
sprint's stated policy
Now that we've covered the basics, dead over to sprint dot com /landings/returns/
within 14 days of activation (day 1 of the 14 days starts when the phone is activated)
Click to expand...
Click to collapse
They even messed it up there!
Day 1 starts when the phone is activated?
That clearly means two different things...
Day one starts and ends when exactly?
Why should a customer have to guess, especially in the 24 hour world of web shopping?
Why not simply state the date which will be the last of the period? I know my library does.
I wonder if anyone else has pondered this problem, oh say 3 years ago on yahoo! answers...
http:/ /answers.yahoo. com/question/index?qid=20090929112655AAk7o1O
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
sgt. slaughter said:
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
Click to expand...
Click to collapse
I tired, I know what you mean too. I had a treo drop dead after a few days and it was about as painless as a phone call and dealing with the return packaging. Unless I seriously missed something, I tried talking to many different people, supervisors, etc.
I called on the 10th day (or if your a sprint employee the 11th) and talked to a rep who told me there is no way for them to send me a phone AT ALL. I argued up to the supervisor, and was told that Sprint has changed its policies quite drastically since the iphone was brought over :facepalm:
Anyway, I believe the new policy is that you HAVE TO take your exchange back to a Sprint corporate store, and have exchanges made there within the 13 days time frame.
Another guy also informed me that if I did a straight up insurance claim on the phone I would have to pay a $200 deductible.
hopeless..... Im calling the store tonight, Im pondering how to stay calm. If the new phone is flawed in any more than minor way and not fixed with an inventory phone, im giving up and will be trying to get out of the ETF and finding a new carrier. Im sure I can get my $200 back out of the virgin hardware. I give them 3 to 1 odds of not screwing something else up.
redwings23 said:
I argued up to the supervisor, and was told that Sprint has changed its policies quite drastically since the iphone was brought over :facepalm:
Click to expand...
Click to collapse
I know you probably don't think you are being condescending, but the fact that you had to argue on your call with customer service makes me think you come across as such.
And while you think Sprint should see you as better than the riff-raff, truth is, your individual account is no different than the millions of other individual Sprint customers. I also have issues with my local Sprint corporate store service techs, but I have nothing but positives for the business customer care department.
Quis89 said:
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I approve this message
via xda premium on my AOKP'd Evo LTE
sgt. slaughter said:
in the future you can bypass the whole store visit by calling them and stating the problem and they will drop ship you another device right then if within the time period. I've done it before a few times no problems at all.
Click to expand...
Click to collapse
Yeah I called Sprint one morning because I had no data after updating PRL. Within 10 minutes they were ready to send me a new phone.
I was able to fix it by connecting to a WiFi connection to update and it was fine so I kept my phone. I thought they were more than helpful.
Naters
Sent from my EVO using xda app-developers app
meh
bman3333 said:
I know you probably don't think you are being condescending, but the fact that you had to argue on your call with customer service makes me think you come across as such.
And while you think Sprint should see you as better than the riff-raff, truth is, your individual account is no different than the millions of other individual Sprint customers. I also have issues with my local Sprint corporate store service techs, but I have nothing but positives for the business customer care department.
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Well, I have some experience with Wisconsin's .. err wisconsinites?... wisconsonians?
Anyway, based on my experience you are making your point because I used the word 'argued'.
Arguing is not mutually exclusive of being a gentleman during the conflict.
I was very nice to the people, I just did not accept their answers. The first girl I talked to, although dim witted, told
me that she did her best and asked me if there was anything else I needed, I told her her answer was unacceptable
to me, and while although not her fault in any way, I would like to talk to the supervisor.
I am a mover, but my main advantage is I can easily relate to all sorts of people, I walk around smiling,
except when people break my stones. If you go out of your way to disrespect me I will shame you publicly.
I don't live in the midwest, but I grew up there. we probably share the same values / character traits.
Just realize that there are other cultures in different parts of the country, and S. Florida is a place where you
can pull over and help a lady change her tire (just because you're a good guy) and she will complain you are
taking to long to do it. (happened to a friend of mine). Down here its 'too good, too stupid". I'm not intimidated
by the Latin bravado, and have found most these boys down here don't know why its a bad Idea to try and
back a hockey player into a corner. The store manager talked trash about me in Spanish while I was standing right there
I knew what he was saying and was not wrong for reacting a certain way. I was definitely not the one being smug there.
Originally Posted by Quis89
You must be a Republican. You've got to be right? Sure that holds no relevance but your post screams Republican. Lol.
No offense but this post is drenched in the very condescending tone that I was under the impression you communicated in. All customers should be viewed as equal. It's unfair to believe otherwise. I understand you feel as though your needs and requests hold priority over that of the majority but policies are policies and they are in place for a reason. There is no excuse it took so long for your replacement device to arrive, but let's be honest. You did have a functional phone in the meantime, right? Sprint should have taken responsibility for their mistake though. I definitely empathize with you on that point.
I'm sorry, the entitlement argument always rubs me the wrong way.
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I'm oddly uncomfortable with discussing my political leanings here, but I will say I think for myself.
Anyway, there are many problems with your points-
I have been through this process with Sprint and exchanged one a few years back (a new Treo) the 'policies' were
much different then, and I expected the same pleasant results this time around. No Dice.
I was treated well when making a visit to buy a phone, and crapped on once the payment cleared.
Ill remind you that I called sprint within 10 days and they set my appointment up for me!
Nether the phone rep or the store told me there would be any problem until I showed up on day 14
and was forced to sit in the store for about 90 min. and not offered an inventory phone because of 'policy'.
I had the other line hooked up to my dying og evo, and its pretty bad. Ive been using my nexus 7 and
google voice to make calls, since no one could get my google number to ring through to the og.
The policies would have been fine if 3-4 people i met along the way hadn't dropped the ball.
reassuring me on the phone then not coming through after I drive to the store is unacceptable.
You use the word entitlement in a somewhat laughable way-
Why should customers all be treated equally, there are many that need way more than me; picture
my grandmother sitting there asking what an app is. Once a guy goes through the process like I did
There is no reason to consider my problems as the same priority as others. Facts and circumstances
should define policies, not bureaucratic nonsense that ignores the needs of one paying customer.
Sprint has lacked integrity in this respect because I paid fair and square and didn't get what others get. -That's my fault somehow?
That brings me to my second point about 'entitlement' ... I paid and got a bad device, my theory of
entitlement is based on the money I paid. When you pay for a movie ticket you are then entitled to
go in and watch that movie. I ran around for hours based on bad advice and policies. I never asked for
something other customers don't get. All I asked for is what the average customer gets: I pay money
and they give a working phone. If Sprint is going to operate on a buyer beware ethos, judge them
not me.
I understand my words read as condescending, but im not here to make myself sound pleasant.
I tried to lay out the relevant facts in a tone that reflects feelings after a month of not having my new toy, or a working line half that time.
Put yourself in my shoes, and tell yourself this because of bad karma or something.
I wrote all of this in hopes someone will find it personally helpful, I've lurked here for years and wanted to give something useful back to the community.
I was on this board for several hours trying to break my soft-brick and read at least three unanswered threads that were related to my problem.
I figured it was time to be a noob and give a few people a heads up. Im sure a few of you read all this and were surprised about something.
NaterTots said:
Yeah I called Sprint one morning because I had no data after updating PRL. Within 10 minutes they were ready to send me a new phone.
I was able to fix it by connecting to a WiFi connection to update and it was fine so I kept my phone. I thought they were more than helpful.
Naters
Sent from my EVO using xda app-developers app
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I was in a similar situation years ago. They refused to send me a phone this time, I asked each person why I was treated differently last time and at lease one Sprint phone manager thinks its because "sprint stopped doing that after the Iphone [got ported over.]"
How long ago was your hassle free exchange, i think mine was 2004~ish.
In October 2014, I enthusiastically purchased my Sony Z3v at full price. There is no question in my mind that it was and still is an outstanding device. But this does not excuse the fact that many of us purchased this device with the understanding that Lollipop was imminent by end of year 2014 and simultaneous voice and data would be available shortly thereafter. It doesn't matter if there are hacks available or not. My purchase was predicated on the fact these things were imminent, that Verizon would be enabling and updating these features.
Since then, along with many of you, I have contacted Verizon several times over the last 17 months and each time Verizon representatives have told me to be patient, that the updates were imminent. As a consumer, I had no recourse but to trust what they promised......its not as if I had any options and could sell the device back to Verizon for full value without losing money.
I use my device for work and have suffered loss due to the fact I could not receive data while on calls etc.
This has been such a complete joke. I don't know if a class action suit would even be fruitful. But what I can tell you is that I will never purchase a device or any accessories from Verizon ever again.
So sad.
I completely understand your frustration and sympathize with you on this. Verizon's "policies" makes my blood boil, but only if I associate the device directly with them. (I know, I know... They brand the snot out of everything they sell so you always have their logo to remind you...)
However, I've come to absolutely love this device despite Verizon's broken promises, and actually am now (tonight) buying a second new handset so I may continue to enjoy the Z3V for a few more years to come.
I admit I'm a bit odd; old, set in my ways, don't like change, etc. I went from Droid 1 to iPhone s4 to z3V ever since the Droid came out. But I see handset technology slowing down now. Carriers AND manufacturers are starting to offer less (no SD slots -WTF?!)... I've found a device that suits all my needs and I'm gambling I'll be happy with it for a few years to come. (This thing is twice as powerful as my last laptop and has a 200Gb SD card with a 21MP camera! And a friggin FM radio in it!!)
Granted, you mention a particular need (voice plus simultaneous data), but you knew the handset didn't have that when you bought it and you never really were certain when you did buy it when that feature was supposed to be added. You never got it. Is that a reason to be pissed at the carrier? Yes, most certainly, especially if your livelihood depends partially on it. But the device, well, in my opinion, it's the closest thing to Apple build quality sporting Android that I've seen so far.
My biased, crazy opinion. Afterall, I'm buying a second one to keep in a drawer. LOL!
If I didn't think it would be a total loss, but I'd go grab the Z5/Z5 Premium and go use it on Straight Talk. This is the only way I'd see myself upgrade to a Sony only route.
If I did, I'll buy whatever accessories to keep the phone in top condition since I won't have assurance of a guarantee that I could just warranty my problems if something happened. It's why I'm grateful that having insurance from Verizon on my phone that I could easily get it replaced. :/
Unfortunately the insurance for replacement is "limited time only" at best. I had my handset replaced after I bricked it and it seemed as if it were a close possibility that I might have to settle for something else of "equivalent value". That was 3 or 4months ago. I was super thankful that my replacement looked brand new. I'm pretty particular and I saw no indication that it's a refurb. I can't seem to find a NIB one now.
AddictedToGlass said:
Unfortunately the insurance for replacement is "limited time only" at best. I had my handset replaced after I bricked it and it seemed as if it were a close possibility that I might have to settle for something else of "equivalent value". That was 3 or 4months ago. I was super thankful that my replacement looked brand new. I'm pretty particular and I saw no indication that it's a refurb. I can't seem to find a NIB one now.
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Limited time only in regards to how many times I can use it? Or how many more months I can have until it somehow runs out?
OTA on the way
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
GigaSPX said:
Limited time only in regards to how many times I can use it? Or how many more months I can have until it somehow runs out?
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Limited in the sense that this model is becoming difficult to find in new condition.
---------- Post added at 06:24 AM ---------- Previous post was at 06:21 AM ----------
silentswarm said:
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
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I'm sorry dude, but you have just joined yesterday and this is your one and only post?
You smell funny, so Ima get the big guy to pull yer post (and this one) so we can keep an on topic discussion that doesn't go down this same road yet again.
I'd like to be able to discuss stuff without the thread getting closed down!
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No worries, mate. GREG BRADLEY says you're not a dupe account, so carry on screwing up this thread with your unsubstantiated claim. -Even though such claims draws arguments like maggots on crap. LOL!
Welp, the moderator has spoken.
Anyhow, I wouldn't care so much if it was new or used as long as its in fine, not banged up, and working condition. It's just knowing how long until it would be I can get the most out of the Z3v though...
I feel the same way. Its a great device but Verizon is lame as soon as my contract is up i am moving to TIng. Sony did a nice job of supporting this phone and even offering a way to unlock all the other models of the Z3 but Verizon wants to keep it locked up and then fails to provide the updates themselves. I think i might buy another Z3 (regular gsm one) once I switch though.
linuxxnut said:
I feel the same way. Its a great device but Verizon is lame as soon as my contract is up i am moving to TIng. Sony did a nice job of supporting this phone and even offering a way to unlock all the other models of the Z3 but Verizon wants to keep it locked up and then fails to provide the updates themselves. I think i might buy another Z3 (regular gsm one) once I switch though.
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I am pleased with my Z3v and will probably use it until the battery starts failing. It would be nice to have an unlocked bootloader but I don't ROM-up phones like I used to and as long as it is rooted and I can use certain root-required apps I like then it is livable.
Unfortunately here in the Nashville, TN area where I live the Verizon network is second to none in quality and coverage, the only viable option if you don't live in an urban area is a Straight Talk phone using the Verizon network. The term "the hills of Tennessee" isn't a glib comment. I have been in situations where friends using other carriers have one or no bars and my Verizon phone had a solid three bars. Also my work occasionally sends me up to southern Kentucky where it is literally a choice between Verizon or nothing. Now there is growing resistance to any new cell towers being erected so it has grown much more difficult for a carrier to improve their network.
I hear ya on that one, Komet1. Verizon is the only carrier that works well in my area too. So this definitely factors into the equation of just how much I can tolerate regarding Verizon's BS policies.
Me as well... Verizon is the only reliable service I can use. So they get my business there by default but that's where I draw the line. So while I am forced to pay monthly for their towers and spectrum I will never buy a phone from them or any accessories from them again. I know it won't make much a difference to them but it's the principle of the matter for me. I can't support their practices in light of my Z3v fiasco with the three Z3v's I have on my account.
silentswarm said:
Talked to Verizon rep online she talked to the network team and she said this week that ota updates where deployed this month and should be down by end of month. According to them 12% had received the ota. If this is true we should all have lollipop by end of month. If she was lying I will put up her cell phone number so you can all duke it out with her.
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Anyone seen any evidence of this happening or do we have a troll in our midst?
Komet1 said:
Anyone seen any evidence of this happening or do we have a troll in our midst?
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I dunno. He Pmed me a link, but I didn't bother checking it out as I was in a hurry. Guess I'll bite, but I don't hold my breath on any of these leaked reports. I find it just a bit curious that he/she had only one post and by date given, seemed to have registered JUST to post that.
Edit: I just checked the link silentswarm sent me via PM and all it is is a screenshot, supposedly of his phone, with a text from Verizon stating, "Free Verizon Msg: The Xperia update to Lollipop is expected to rollout by the end of February. Thanks for your patience."
That's about as weak as I've seen as far as "proof" this far.
I'll eat my words and apologize to silentswarm if he is found to be correct.
I just checked the Verizon forums, one would think if this was legit they would be on fire but no, all is quiet. I'll calling this one bogus.
silentswarm PMed me after the first post this morning with a link to the same screenie, I just spotted it. Granted it looks real.
He said he was a bit of a lurker, I can relate to that, I've been hanging around Reddit for several years and still don't have an account. I guess it was my lack of trust that Verizon will do anything that makes me suspicious.
Why has no one shared of said image for everyone to view on here? :v
GigaSPX said:
Why has no one shared of said image for everyone to view on here? :v
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LOL... didn't you know this rumor is TOP SECRET?
Shhhhh! Don't tell a n y b o d y!
heh, never thought about it despite silentswarm's OK. I stop thinking Friday afternoon and don't really start again until Monday morning when I merge into the disaster named I-40 Westbound...here ya go
silentswarm said:
I follow the forums pretty often just never needed to create a account cause I had nothing to add. Here is text I received from version after I chatted with network support.
http://postimg.org/image/tuxfyslid
Feel free to share it I don't have enough posts to share links or pictures yet
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I guess that's pretty legit enough being sent through text message. Although this is the first time I ever saw a carrier would send out an update announcement through text.