Has anyone here considered purchasing a warranty through squaretrade?
The phone, absent of a carrier subsidy, is quite pricy.
In the case of an untimely demise, I assume that you, like I, would scoff at the idea of going to your "bad flash" backup.
Squaretrade has, iirc, a 2 year warranty (accidental damage included) for $90.
Has anyone used squaretrade before? Any other suggestions or ideas?
Pink
Where are you located? If it is in the US, then Squaretrade will not sell you a warranty on the UK version of the S II.
Yeah I'm in the US. That's interesting, why would it matter to them? Replacement issue?
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Pinkthesink said:
Yeah I'm in the US. That's interesting, why would it matter to them? Replacement issue?
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I can't find the email reply they sent, but it was something about it not having a Samsung USA warranty to start with. I thought it was strange because their website talks about gray market phones so I figured buying from an authorized UK seller would be no problem. They replied relatively quickly, so you could email them and ask.
I also sent an email to Handtec UK asking them about warranty. I asked if the UK warranty would apply if phone shipped to US and if I needed to send back to them or Samsung UK. They replied that I should check with Samsung US to see if they would honor it and if not then I may need to send back to UK. So they really didn't give me a good response.
Now I am either going to wait to see if AT&T announces a launch or maybe check out the HTC Sensation on Tmobile.
Thanks for the heads up. I'm gonna try and find out from Samsung USA what the deal is. That's something I never even thought of prior to ordering with Clove.
That Samsung announcement today was for the Infuse 4g coming May 15.
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Will SquareTrade cover the phone if it was bought from Expansys-US? Technically it's bought here in the U.S, but then again Samsung probably wouldn't honor their warranty.
Related
So I'm thinking of buying an unlocked xt910 to use on att. I've seen them for $599 on moblecity's website.
But I'm curious if you need to have it replaced under warranty what do you do? Does it even have a warranty being that it is an import?
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chocodough said:
So I'm thinking of buying an unlocked xt910 to use on att. I've seen them for $599 on moblecity's website.
But I'm curious if you need to have it replaced under warranty what do you do? Does it even have a warranty being that it is an import?
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Contact the seller and they will be able to answer the question for you. Generally it is the seller who is responsible for warranty claims.
Szadzik said:
Contact the seller and they will be able to answer the question for you. Generally it is the seller who is responsible for warranty claims.
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Actually when you buy something, whether it be from a seller or Walmart, they only give you a 14 or 30 day warranty with them.
The maker of the product is what usually gives a 1 year warranty on most products. So being as Motorola doesn't sell the XT910 in the US, then they wouldn't warranty it here. So I guess I was wondering if you bought an import, I gather you would have to contact Motorola in whatever country the phone was originally sold for warranty.
I was just not sure whether they would honor the warranty being as we would be using it in the USA. If they would, I guess you would have to send it to Motorola abroad.
A big headache though. Send your phone off to UK or whereever if you ever need warranty work done on it.
I recently ordered a replacement for my One through AT&T and told them I wanted the Black HTC One rather than the Silver which I currently have. They sent out the replacement yesterday and I received today. To my surprise they sent the wrong color. So what I'm trying to find is the item number for the Black AT&T HTC One. The item number for the Silver one is PN07120 according to the order info that they sent me. Can anyone that ordered a Black 32 GB HTC One on AT&T's website please post the item name/number that appears on the order info so that when I call AT&T regarding this issue I can have that number handy and make sure I get the right device?
Thanks.
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how'd you get them to agree to do that? You paying restock fee?
gunnyman said:
how'd you get them to agree to do that? You paying restock fee?
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No. My current device has a couple manufacturer defects. So I called in to make a warranty claim and I asked the rep I was talking to if I could have the black one sent as the replacement device instead of another silver one. And he said "yes, I can have the fulfillment center send you the black variant. That won't be a problem". And then they sent me a silver one anyway.
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Android_Noob_2k12 said:
No. My current device has a couple manufacturer defects. So I called in to make a warranty claim and I asked the rep I was talking to if I could have the black one sent as the replacement device instead of another silver one. And he said "yes, I can have the fulfillment center send you the black variant. That won't be a problem". And then they sent me a silver one anyway.
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Lucky you I've tried to switch colors before and was denied
gunnyman said:
Lucky you I've tried to switch colors before and was denied
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Yeah I was thinking that was pretty lucky that he was letting me switch colors. Sadly some one in the fulfillment center didn't feel like doing their job correct and sent me the wrong phone. So now I have to call att again and figure out what my options are. I am hoping I can just take both my current htc one and and the replacement they sent to me to the service center in my city and get the black one. At this point I would really like to leave att but I can't afford to cancel my contract and buy a new phone on another carrier.
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So I just traded my iPhone 5 for and HTC one, I'm not the cover type of guy. So I put on it a ghost armor protector, but wanted to know if there was a way to add warranty to it ? Specially accidental damage protection
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That accidental damage plan has to be added to it when u buy it. I'm pretty sure
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you can add it only when you buy the phone from AT&T but it has a 200 deductible
I'd suggest squaretrade or one of the other 3rd parties.
I AT&T warranties their branded phones for 1 year no matter where you bought it from. But doesn't cover breakage from drops, getting wet etc.
gunnyman said:
you can add it only when you buy the phone from AT&T but it has a 200 deductible
I'd suggest squaretrade or one of the other 3rd parties.
I AT&T warranties their branded phones for 1 year no matter where you bought it from. But doesn't cover breakage from drops, getting wet etc.
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Squaretrade do they require a purchase receipt ?? Or just pay the $125 and be done with it
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SuperMiguel said:
Squaretrade do they require a purchase receipt ?? Or just pay the $125 and be done with it
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good question. I'm not sure
SuperMiguel said:
Squaretrade do they require a purchase receipt ?? Or just pay the $125 and be done with it
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You have to make a transaction to get a warranty with them along with most if not all extended warranty plans. Here are two ways you can get a warranty.
1. If the person you traded the phone with had purchased the phone using a premium credit card that doubles your warranty for FREE, they can transfer it over to you as premium credit cards double the manufacturers warranty and "gifts for others" qualify as well. Not all credit cards are premium ones.
2. If they purchase a square and trade warranty for you since they are the original owner, they can transfer that warranty to you as it is tied to the IMEI number.
But if it was a trade with someone you never interact with or will ever see again then I don't know if any other way to help you.
He bought it from att directly I probably will never see this person again
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SuperMiguel said:
He bought it from att directly I probably will never see this person again
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He is the sole person that can help you get a warranty with Square and Trade. Trust me, I have 2 square and trade warranties and have had 2 other ones in the past. They will require you to file proof of purchase if a claim is submitted. Buying a warranty without this proof of purchase will waste your money.
Similarly, these are the pros and cons of purchasing things off of craigslist.
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
gunnyman said:
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
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I am pretty sure they will. Call up AT&T and complain about it. They more than likely will send you a replacement unit.
Well it took an hour on the phone with AT&T in conjunction with getting HTC on the line, but I'm getting a new phone.
Here we go...
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Lol.
gunnyman said:
Lol.
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Yeah apparently HTC has had a ton of these hardware defects and warranty covers all of them. A rep said that if you notice one, call right away.
Ima call tomorrow. The gap on top has progressively gotten worse since I've had my phone.
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Hey gunny, when you called Att did you go through warranty or insurance?
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spitfire2425 said:
Hey gunny, when you called Att did you go through warranty or insurance?
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Warranty
Insurance said I had to pay $200. I'm gonna call again and talk to warranty.
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start by asking is manufacturer defects are covered by warranty. Describe the situation.
They said I have to send it into HTC to get it repaired instead of getting a new phone.
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spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
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bummer. Guess I got lucky
gunnyman said:
bummer. Guess I got lucky
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i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Could always call and talk to someone different.. worked for me in the past when I had my captivate that got replaced 5 times in a year before switching to an inspire at no cost to me..
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I'm not gonna bother with it. I'm just gonna send it in and be done with it.
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One more time, since it seems it's never clear:
Warranty is for DEFECTS, like the gaps, raised screens, etc.
INSURANCE is for **** that you do to your phone, like a broken screen, liquid damage, fire, theft, etc.
AT&T covers your phone with a 1 year warranty regardless of if you have insurance or not. The insurance extends the warranty past the 1 year though.
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
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Next time get their name and speak to a manager. They either didn't understand the problem, or were spreading false information.
spitfire2425 said:
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
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I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
That's not always the case. Every time I've gone to the store after the initial return period has expired, I'm told I have to deal with warranty services. In fact I have had sales reps in the store call them for me. Store reps have little to no power unless you are dealing with a store with a repair center on site. There isn't one of those within a hundred miles of me, so I just call warranty services.
Btw. New phone arrived yesterday and it doesn't have any problems.
JacksonS918 said:
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
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Absolutely not. Maybe if it's a repair center (which are relatively rare), but outside of those shops all AT&T warranty work is done over the phone.
For those of you who received warranty replacements, for whatever defect or malfunction, how did you keep AT&T from sending you a refurbished device?
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Are there refurbished devices already?
Apparently. And so they are those out instead of a brand new one for warranty cases. I'm pissed. I paid for a brand new phone and as a replacement get a refurbished "ATT certified like new". Even though they charge less when buy a refurbished phone and you only get a 90 warranty on them.
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whitetiger_0603 said:
Apparently. And so they are those out instead of a brand new one for warranty cases. I'm pissed. I paid for a brand new phone and as a replacement get a refurbished "ATT certified like new". Even though they charge less when buy a refurbished phone and you only get a 90 warranty on them.
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I feel the same way about it as you. Verizon did that with my 10 day old note 2. I however havent had a single issue with any of my replacements over the years. And if u have atnt copy your orig receipt for you samsung or htc or whoever should still warranty them like normal.