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Just got this as the replacement back for my phone. I called them and told them my camera bezel was dented and they sent be a new back and asked what color I wanted. I shall post up pictures when I get it in the mail. This could be a nice way to get the white battery cover if you want it.
Post the pics man! I want a white batttcover
Sent from my PG86100 using XDA
UnderZone7 said:
Just got this as the replacement back for my phone. I called them and told them my camera bezel was dented and they sent be a new back and asked what color I wanted. I shall post up pictures when I get it in the mail. This could be a nice way to get the white battery cover if you want it.
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Who is "them" that you called?
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Threevo said:
Post the pics man! I want a white batttcover
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Its still in the mail.
KB112 said:
Who is "them" that you called?
Sent from my HTC Flyer P510e using xda premium
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I contacted HTC by email first. Then they gave me a number for their repair center in the states. At first they were like we cant send you a replacement because im in Canada and they told me to contact my carrier(ROGERS), but then I told them my carrier told me to call you guys. They then authorized sending me a sprint back cover for the American version but they warned me it might not fit. Then they asked me if i wanted white or black.
What's the phone number? Will you pm it to me? My bezel is all bent up and its been bugging me since I got the phone!
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focbuster78 said:
What's the phone number? Will you pm it to me? My bezel is all bent up and its been bugging me since I got the phone!
Sent from my PG86100 using xda premium
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1.888.617.1113 this it their repair number its the same as the site (I think). The nice thing about htc is that they have American call centers that actually know how to speak English.
pics or it didn't happen!
kirov1045 said:
pics or it didn't happen!
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Come on man can't you read its in shipping.
Is it in!?
Sent from my PG86100 using XDA
Just called the number and fed em some BS and they're sending me a white one in the mail right now.
Most likely will end up on ebay haha, unless I realllly like it
Also as a side note you only get one free repair-esque thing like this. So basically your using up your one on getting a new battery cover, however I have the coverage at best buy so i dont need the manufacters warrantee
Imurdaddytoo said:
Just called the number and fed em some BS and they're sending me a white one in the mail right now.
Most likely will end up on ebay haha, unless I realllly like it
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lol what BS did you feed them? might have to take advantage
Its coming form the states and im in Canada so it might take a while I will still post up pictures when its here. And its not really a waste we only have one warranty for the backcover and all the other parts are still warranted if i have any problems. so as long as i don't have any other battery cover issues it will be fine. Plus the white ones are more expensive i could get a black on ebay for like $5 but a white is around 30-40.
JCM99 said:
lol what BS did you feed them? might have to take advantage
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Don't tell them your serial number, just the first number they ask for.
Then just tell them the glue on the ring around the camera failed and that you need a new battery cover. After some info gathering they ask you what color the phone is and just tell them white.... or possibly even tell them purple if you really want that. I made sure to keep saying the ring around the camera was silver, not red, but that probably wont matter as the guy I was talking to seemed clueless about this phone.
edit: not sure if its the serial number I didn't tell them. I just know they asked me for 2 numbers and I told him the first and that my phone didnt have the second one they asked for
Got mine in the mail today, pics up soon!
Just a bump mine came in the mail today and I uploaded some pic's. imo it looks great. It looks terrible with a case so I am not sure what I want to do now. I hate to leave my phone without protection.
Just ordered mine. Guy was very friendly on the phone. Should ship in 2-3 business days and arrive in 5-6. My phone only had a month left on warranty so I'm glad I called and used it.
Sent from my PG86100 using xda premium
I bet they are gonna be surprised when a bunch of people start calling in saying the same thing hahaha
I had that same thought earlier, that's why I'm glad I called when I did. Told him my fiancee dropped her phone and the battery door cracked at the bottom so it won't stay latched. Worked like a charm.
Before anyone flames me for blaming her, the door is for her.
Sent from my PG86100 using xda premium
Just got this from HTC
"I am sorry, but in order to request a replacement back cover for you I also need a photograph of the back cover which is faulty, and your full postal address where we can send the replacement accessory."
Anyone got a picture of a back cover with the camera ring off, or coming off
all in title
There really isn't a "Best Way." Rule of thumb is you're supposed to get a re-manufactured unit by priority, and if none are available at the time, a NIB unit is sent. If you get 3 re-manufactured units in a row, a new one can be requested at that point. I got lucky and got a NIB unit when I cracked my screen. Paid $100 for my Asurion deductible, and had a new one in hand next business day (reported before 8pm EST on the previous business day).
eXplicit815 said:
There really isn't a "Best Way." Rule of thumb is you're supposed to get a re-manufactured unit by priority, and if none are available at the time, a NIB unit is sent. If you get 3 re-manufactured units in a row, a new one can be requested at that point. I got lucky and got a NIB unit when I cracked my screen. Paid $100 for my Asurion deductible, and had a new one in hand next business day (reported before 8pm EST on the previous business day).
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Replacement unit....to date no one has reported getting a refurb that I am aware of.
As for the original post...what is wrong with yours?
Sent from my EVO using xda app-developers app
my NFC secure element was boinked and I got sprint to send me a free replacement (should have been $35), even though I dont have insurance. Brand New in retail box which means I got a second charger/usb cable.
rubber guard said:
my NFC secure element was boinked and I got sprint to send me a free replacement (should have been $35), even though I dont have insurance. Brand New in retail box which means I got a second charger/usb cable.
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Was the replacement on 1.13 or 1.22 software? Just curious
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The earlier you get it done the better chance you have of getting a new one
Sent from my EVO using Tapatalk 2
I had light bleeding from my capacitive buttons and i told sprint i wanted a new one not a refurb. I spent the whole say at the store and on the phone and after ten people telling me i couldn't have a new one, I said fine send me a refurb. I got it and have been testing it for a couple of days and all is well except for new h-boot.
I got a refurbished one .
Sent from my SPH-D710 using xda app-developers app
I just got a refurbished one, with hboot 1.15 that's my only issue so far, everything else is better than my old phone.
You guys verified with dialer codes they are refurbs? Please provide screenies so I can update the refurb thread
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00mred00 said:
You guys verified with dialer codes they are refurbs? Please provide screenies so I can update the refurb thread
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What dialer code do you use
##786#
Boooooo!
Thanks, I will update the thread
Sent from my EVO using xda app-developers app
mthii said:
Was the replacement on 1.13 or 1.22 software? Just curious
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Its the newer version
Sent from my Xoom using Tapatalk 2
Just got off the phone with ATT and they said the black will be in stock Monday. Anyone else hearing the samething? I have the silver but I think I might switch.
Sent from my HTC One using XDA Premium HD app
I just walked in today after work and swapped my silver one out for the black one at my at&t store. i am in charlotte.... and maybe i am crazy and was impulsive, but i think i like the silver better!!!
It's available right now on the website. Both 32 and 64
pnizzle20 said:
I just walked in today after work and swapped my silver one out for the black one at my at&t store. i am in charlotte.... and maybe i am crazy and was impulsive, but i think i like the silver better!!!
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I was thinking about updating my other line and grabbing the black HTC One. But it seems like it'll scratch too easy. I'm gonna go back up to the att store tomorrow to look at it again.
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pnizzle20 said:
I just walked in today after work and swapped my silver one out for the black one at my at&t store. i am in charlotte.... and maybe i am crazy and was impulsive, but i think i like the silver better!!!
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which Charlotte store? I want to go check it out too. lol
enzosly said:
Just got off the phone with ATT and they said the black will be in stock Monday. Anyone else hearing the samething? I have the silver but I think I might switch.
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Our store in Duluth, GA got some in yesterday and is already on display. I lusted over the black one but now that I compare both side by side I'm glad I got a silver one. It just pops more.
Sent from my HTC One (AT&T) using Tapatalk 2
nuprotocol said:
which Charlotte store? I want to go check it out too. lol
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5940 Fairview Rd #100
Charlotte
(704) 557-9236
also, I noticed my power button is way more recessed then my silver one was. Anyone have this issue? I am thinking of going back, and I assume since its a QA issue I should not be hit with a restock fee?
pnizzle20 said:
5940 Fairview Rd #100
Charlotte
(704) 557-9236
also, I noticed my power button is way more recessed then my silver one was. Anyone have this issue? I am thinking of going back, and I assume since its a QA issue I should not be hit with a restock fee?
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Thanks. I believe thats the southpark store. I'll head there on lunch. I would FOR SURE take it back. It does sound like a QA issue. That store is good for waiving fees as well. You might even want to go back to Silver. lol I was checking out the Sprint Black One, and I like the Silver more as well.
nuprotocol said:
Thanks. I believe thats the southpark store. I'll head there on lunch. I would FOR SURE take it back. It does sound like a QA issue. That store is good for waiving fees as well. You might even want to go back to Silver. lol I was checking out the Sprint Black One, and I like the Silver more as well.
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yep, south park store. Yea I paid full retail also, so there is no reason to have to put up with that. Do you know if exchanges have to be done at store you purchased from? Asking because I work in uptown, and it would be easier to just go to that store.
pnizzle20 said:
yep, south park store. Yea I paid full retail also, so there is no reason to have to put up with that. Do you know if exchanges have to be done at store you purchased from? Asking because I work in uptown, and it would be easier to just go to that store.
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I work downtown as well, but kind of on the outskirts by Dilworth. I believe you can return to the EpiCenter store based on their policy from their site.
http://www.att.com/shop/wireless/returnpolicy.html#fbid=hWWFXshHQ-K
"How do I return my device?
If you bought the device at an AT&T retail store during the applicable return period, return it to any AT&T retail store.
If you bought the device online at att.com or over the phone from AT&T during the applicable return period, mail the device back to AT&T or bring it to any AT&T retail store. Be sure to keep your tracking number."
Call that store first to make sure they have the device on hand. The only issue you may run into is according to their policy, you can only exchange once. I've managed to exchange twice as the SouthPark store though, no fees.
Got mine yesterday. I was gonna get the silver and mentioned to the guy I was really liking the black one(didn't know they had them yet). Worked out great.
I like the black one to just afraid it's going to scratch.
Sent from my HTC One using Tapatalk 2
Alaris said:
I like the black one to just afraid it's going to scratch.
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It holds up better already than my one s or one xl
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Just swapped my Silver for the Black.
The Black feels a tad more grippier to hold. The Silver feels good, but it's a hunk of metal and hard to hold.
The Black looks great, but people wont know what kind of phone it is vs the Silver is going to draw attention.
ATT had one ok case which I bought, but I think I'm going caseless to see how the phone hold up.
If it shows scratches pretty easy then I plan on going back to the Silver.
Just installed a Zagg full body shield. It actually adds a nice gloss finish to the back. It's also less of a finger print magnet.
Sent from my HTC One using Tapatalk 2
Did you say anything special or just tell them you wanted the different color?
Sent from my HTC One using xda premium
I take it everyone that switched from silver to black was within the 14 day exchange period and not one of the early pre-order adopters?
Yeah I was within the return period
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Since I was outside of the 14 day exchange period I had to make a warranty claim through att for the "gap gate" issues on mine as well as the unresponsive capacitive keys. So they are sending me a Black one and they even waived the priority shipping fee. Hopefully it will get here Wednesday.
Sent from my HTC One using xda premium
Just picked up the Black One. Buffalo NY stores have them...
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
gunnyman said:
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
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I am pretty sure they will. Call up AT&T and complain about it. They more than likely will send you a replacement unit.
Well it took an hour on the phone with AT&T in conjunction with getting HTC on the line, but I'm getting a new phone.
Here we go...
Sent from my HTC One using xda premium
Lol.
gunnyman said:
Lol.
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Yeah apparently HTC has had a ton of these hardware defects and warranty covers all of them. A rep said that if you notice one, call right away.
Ima call tomorrow. The gap on top has progressively gotten worse since I've had my phone.
Sent from my HTC One using xda app-developers app
Hey gunny, when you called Att did you go through warranty or insurance?
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spitfire2425 said:
Hey gunny, when you called Att did you go through warranty or insurance?
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Warranty
Insurance said I had to pay $200. I'm gonna call again and talk to warranty.
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start by asking is manufacturer defects are covered by warranty. Describe the situation.
They said I have to send it into HTC to get it repaired instead of getting a new phone.
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spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
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bummer. Guess I got lucky
gunnyman said:
bummer. Guess I got lucky
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i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Could always call and talk to someone different.. worked for me in the past when I had my captivate that got replaced 5 times in a year before switching to an inspire at no cost to me..
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I'm not gonna bother with it. I'm just gonna send it in and be done with it.
Sent from my HTC One using xda app-developers app
One more time, since it seems it's never clear:
Warranty is for DEFECTS, like the gaps, raised screens, etc.
INSURANCE is for **** that you do to your phone, like a broken screen, liquid damage, fire, theft, etc.
AT&T covers your phone with a 1 year warranty regardless of if you have insurance or not. The insurance extends the warranty past the 1 year though.
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
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Next time get their name and speak to a manager. They either didn't understand the problem, or were spreading false information.
spitfire2425 said:
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
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I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
That's not always the case. Every time I've gone to the store after the initial return period has expired, I'm told I have to deal with warranty services. In fact I have had sales reps in the store call them for me. Store reps have little to no power unless you are dealing with a store with a repair center on site. There isn't one of those within a hundred miles of me, so I just call warranty services.
Btw. New phone arrived yesterday and it doesn't have any problems.
JacksonS918 said:
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
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Absolutely not. Maybe if it's a repair center (which are relatively rare), but outside of those shops all AT&T warranty work is done over the phone.
My sister had the HTC One X until it was stolen, we had been paying the monthly insurance fees and we were sent the HTC One as a replacement device.
+1 AT&T.
Sent from my HTC One using xda premium
Nice. Hope you guys enjoy it.
Sent from the "ONE" phone for me
Lucky you. I am a new comer to HTC since the sensation and its horrible battery. But this phone is super amazing.
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SKyRocKeting727 said:
Nice. Hope you guys enjoy it.
Sent from the "ONE" phone for me
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I already had an HTC One from launch, but now there are 2 in the family
The Project said:
My sister had the HTC One X until it was stolen, we had been paying the monthly insurance fees and we were sent the HTC One as a replacement device.
+1 AT&T.
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Were you sent a silver or black?
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thinkhope said:
Were you sent a silver or black?
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I was sent a silver
Sent from my HTC One using xda premium
They did the opposite the first time I tried to buy my One from AT&T they sent me a freakin One X + lol
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The Project said:
I was sent a silver
Sent from my HTC One using xda premium
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I want to replace my One X, but I really want a black One. Think it would be possible to take the silver one I receive from insurance to a store and exchange it for a black one??
Nick281051 said:
They did the opposite the first time I tried to buy my One from AT&T they sent me a freakin One X + lol
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When I placed my order for my One they created an order for a one x
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thinkhope said:
I want to replace my One X, but I really want a black One. Think it would be possible to take the silver one I receive from insurance to a store and exchange it for a black one??
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You could probably sell it and then buy a black one. You might have a to fork over an extra $50
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The Project said:
When I placed my order for my One they created an order for a one x
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When I got the wrong phone it said one x+ on the receipt but the price was correct for the 64 gb One that I ordered
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It seems as though this is no longer the case. Friend of mine just tried doing this and they kept giving him the one X as a replacement. Hope some of you were able to take advantage.
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I received an HTC One as an insurance replacement for my old HTC Titan. The website offered only the silver, but I was able to get the black that I preferred when I called. So far I'm enjoying the phone and getting used to Android.
I had massive issues with the 4 Note 2s I was sent as replacements, so they gave me a 64gb One (silver). This was through AT&T, not assurion (the insurance company)..
How were you able to deal with att instead of asurion??
Sent from my One X using xda app-developers app
Late reply, but once again, because I don't know where the misconception comes from:
ASSURION IS ONLY FOR LOST, STOLEN, or DAMAGED (liquid, fire, physical) PHONES. FOR WARRANTY SERVICE, YOU GO THROUGH AT&T AND IT IS FREE FOR YOUR FIRST YEAR.
Again, all caps, because I must have repeated it about 1000 times over the years.
If you have a WARRANTY issue, you call AT&T and speak to the warranty department.
entropism said:
Late reply, but once again, because I don't know where the misconception comes from:
ASSURION IS ONLY FOR LOST, STOLEN, or DAMAGED (liquid, fire, physical) PHONES. FOR WARRANTY SERVICE, YOU GO THROUGH AT&T AND IT IS FREE FOR YOUR FIRST YEAR.
Again, all caps, because I must have repeated it about 1000 times over the years.
If you have a WARRANTY issue, you call AT&T and speak to the warranty department.
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Click to collapse
What are you talking about? Its not "free" AT&T will not replace your phone.
Sent from my HTC One using xda premium
AT&T honors your warranty for the first year, and yes, it's free. Call the warranty department and they'll handle the exchange. Not sure what YOU'VE been doing, but I had to go through more than a few defective refurb phones in the past year, and they were ALL exchanged, free of charge, through AT&T's warranty department. No, I don't pay for insurance either.
Like I said, if it's a DEFECT, AT&T will exchange it. If it's damage, then you go through insurance.
Yes warranty service is free from AT&T.
Sent from the "ONE" phone for me
SKyRocKeting727 said:
Yes warranty service is free from AT&T.
Sent from the "ONE" phone for me
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Yes I know this. But we aren't talking about defects.
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