My sister had the HTC One X until it was stolen, we had been paying the monthly insurance fees and we were sent the HTC One as a replacement device.
+1 AT&T.
Sent from my HTC One using xda premium
Nice. Hope you guys enjoy it.
Sent from the "ONE" phone for me
Lucky you. I am a new comer to HTC since the sensation and its horrible battery. But this phone is super amazing.
Sent from my HTC One using xda app-developers app
SKyRocKeting727 said:
Nice. Hope you guys enjoy it.
Sent from the "ONE" phone for me
Click to expand...
Click to collapse
I already had an HTC One from launch, but now there are 2 in the family
The Project said:
My sister had the HTC One X until it was stolen, we had been paying the monthly insurance fees and we were sent the HTC One as a replacement device.
+1 AT&T.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Were you sent a silver or black?
Sent from my One X using xda app-developers app
thinkhope said:
Were you sent a silver or black?
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
I was sent a silver
Sent from my HTC One using xda premium
They did the opposite the first time I tried to buy my One from AT&T they sent me a freakin One X + lol
Sent from my HTC One using Tapatalk 4 Beta
The Project said:
I was sent a silver
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I want to replace my One X, but I really want a black One. Think it would be possible to take the silver one I receive from insurance to a store and exchange it for a black one??
Nick281051 said:
They did the opposite the first time I tried to buy my One from AT&T they sent me a freakin One X + lol
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
When I placed my order for my One they created an order for a one x
Sent from my HTC One using xda premium
thinkhope said:
I want to replace my One X, but I really want a black One. Think it would be possible to take the silver one I receive from insurance to a store and exchange it for a black one??
Click to expand...
Click to collapse
You could probably sell it and then buy a black one. You might have a to fork over an extra $50
Sent from my HTC One using xda premium
The Project said:
When I placed my order for my One they created an order for a one x
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
When I got the wrong phone it said one x+ on the receipt but the price was correct for the 64 gb One that I ordered
Sent from my HTC One using Tapatalk 4 Beta
It seems as though this is no longer the case. Friend of mine just tried doing this and they kept giving him the one X as a replacement. Hope some of you were able to take advantage.
Sent from my One X using xda app-developers app
I received an HTC One as an insurance replacement for my old HTC Titan. The website offered only the silver, but I was able to get the black that I preferred when I called. So far I'm enjoying the phone and getting used to Android.
I had massive issues with the 4 Note 2s I was sent as replacements, so they gave me a 64gb One (silver). This was through AT&T, not assurion (the insurance company)..
How were you able to deal with att instead of asurion??
Sent from my One X using xda app-developers app
Late reply, but once again, because I don't know where the misconception comes from:
ASSURION IS ONLY FOR LOST, STOLEN, or DAMAGED (liquid, fire, physical) PHONES. FOR WARRANTY SERVICE, YOU GO THROUGH AT&T AND IT IS FREE FOR YOUR FIRST YEAR.
Again, all caps, because I must have repeated it about 1000 times over the years.
If you have a WARRANTY issue, you call AT&T and speak to the warranty department.
entropism said:
Late reply, but once again, because I don't know where the misconception comes from:
ASSURION IS ONLY FOR LOST, STOLEN, or DAMAGED (liquid, fire, physical) PHONES. FOR WARRANTY SERVICE, YOU GO THROUGH AT&T AND IT IS FREE FOR YOUR FIRST YEAR.
Again, all caps, because I must have repeated it about 1000 times over the years.
If you have a WARRANTY issue, you call AT&T and speak to the warranty department.
Click to expand...
Click to collapse
What are you talking about? Its not "free" AT&T will not replace your phone.
Sent from my HTC One using xda premium
AT&T honors your warranty for the first year, and yes, it's free. Call the warranty department and they'll handle the exchange. Not sure what YOU'VE been doing, but I had to go through more than a few defective refurb phones in the past year, and they were ALL exchanged, free of charge, through AT&T's warranty department. No, I don't pay for insurance either.
Like I said, if it's a DEFECT, AT&T will exchange it. If it's damage, then you go through insurance.
Yes warranty service is free from AT&T.
Sent from the "ONE" phone for me
SKyRocKeting727 said:
Yes warranty service is free from AT&T.
Sent from the "ONE" phone for me
Click to expand...
Click to collapse
Yes I know this. But we aren't talking about defects.
Sent from my HTC One using xda premium
Related
Hello people! I just started my contract with at&t with the original one x but since this I just came out I want this ha... I'm wondering should save up my money or sell my phone and buy the retail price of it... Any opinions?
Sent from my HTC One X using xda app-developers app
Shryvone21 said:
Hello people! I just started my contract with at&t with the original one x but since this I just came out I want this ha... I'm wondering should save up my money or sell my phone and buy the retail price of it... Any opinions?
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
If you just signed a contract, bring back your X and get the X+. If you're past your return time I personally don't think it's worth paying full retail for the X+. I have both and the X+ is nice, but not with paying $550.
Sent from my HTC One X+ using Tapatalk 2
droidiac13 said:
If you just signed a contract, bring back your X and get the X+. If you're past your return time I personally don't think it's worth paying full retail for the X+. I have both and the X+ is nice, but not with paying $550.
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
Yeah but its that tegra 3 that's killing me!
Sent from my HTC One X using xda app-developers app
How many days have you had the original HOX? Hell, if you have the cash, go for it and just sell the original.
Shryvone21 said:
Yeah but its that tegra 3 that's killing me!
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I was concerned with it myself, but so far it's ok. Battery isn't quite what I expected, but I'll take that to get the additional storage. With this being rooted with an unlocked bootloader, I'm guessing selling it won't be a problem. Especially if I can get the SIM unlocked.
Sent from my HTC One X+ using Tapatalk 2
05GT said:
How many days have you had the original HOX? Hell, if you have the cash, go for it and just sell the original.
Click to expand...
Click to collapse
That's what I'm thinking about doing but I wanna sell my phone first but idk how much is reasonable since I only had it for like two months with a case
Sent from my HTC One X using xda app-developers app
Shryvone21 said:
That's what I'm thinking about doing but I wanna sell my phone first but idk how much is reasonable since I only had it for like two months with a case
Click to expand...
Click to collapse
Search eBay to see what One Xs are selling for. You can select to view completed auctions, that should give you a good idea what your phone is worth.
corgi1 said:
Search eBay to see what One Xs are selling for. You can select to view completed auctions, that should give you a good idea what your phone is worth.
Click to expand...
Click to collapse
+1
Sent from my HTC One X+ using xda premium
You'd get about $300 for your HOX.. that's about the going rate!
05GT said:
You'd get about $300 for your HOX.. that's about the going rate!
Click to expand...
Click to collapse
Ha now to save up 300 more bucks
Sent from my HTC One X using xda app-developers app
Shryvone21 said:
Ha now to save up 300 more bucks
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Check with AT&T to see what their trade value is.
Sent from my HTC One X+ using Tapatalk 2
Shryvone21 said:
That's what I'm thinking about doing but I wanna sell my phone first but idk how much is reasonable since I only had it for like two months with a case
Click to expand...
Click to collapse
You should at least go and talk with the store manager at your local AT&T store. I bought my One X on Sept. 24th and the manager let me return it last Friday (11/17) and pay the difference for the X+. He didn't even charge me a restocking fee. I just paid the $100 difference.
Omg I'm going to do that but I brought mines at wal mart:/
Sent from my HTC One X using xda app-developers app
Welllllllll.... your mileage may vary.
911jason said:
Welllllllll.... your mileage may vary.
Click to expand...
Click to collapse
Ha true but I brought mines on September 2
Sent from my HTC One X using xda app-developers app
My one month old DNA's power button just popped out wtf ! Was able to jam it back in but I guess its a trip back to the Verizon store for me. What should I expect ?
If you're under warranty, 100 dollars for the deductible I believe
Sent from my HTC6435LVW using xda app-developers app
keep us posted
Cgress22 said:
If you're under warranty, 100 dollars for the deductible I believe
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Holy crap I just gave 250 a month ago ! I'm not paying jack !
Hire a lawyer
Sent from my Holiday using xda app-developers app
XxSHaDoWxSLaYeRxX said:
Hire a lawyer
Sent from my Holiday using xda app-developers app
Click to expand...
Click to collapse
Wow thanks I'll get right on it. Lots of help.
Is there really no manufacturer warranty for this type of thing? I would hope so.
There is a one test manufacture warranty and they have to replace it for free because it's a manufacturing defect.
Sent from my HTC6435LVW using XDA Premium HD app
VZW normally has a one year standard warranty against manufacturing defects, replacement will be a clnr if they have them, new if they dont, at $0.00 cost. Only time deductible applies is for abuse (broken phone, dropped cracked screen, water damaged) and lost/stolen phones.
Went to the Verizon store and they replaced.the phone in store.free of charge !
kdubcr250 said:
Went to the Verizon store and they replaced.the phone in store.free of charge !
Click to expand...
Click to collapse
new phone right?
iamloco724 said:
new phone right?
Click to expand...
Click to collapse
Yes brand new phone.
Lol. Think they would do this with an unlocked rooted phone?
Sent from my HTC6435LVW using Tapatalk 2
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
gunnyman said:
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
Click to expand...
Click to collapse
I am pretty sure they will. Call up AT&T and complain about it. They more than likely will send you a replacement unit.
Well it took an hour on the phone with AT&T in conjunction with getting HTC on the line, but I'm getting a new phone.
Here we go...
Sent from my HTC One using xda premium
Lol.
gunnyman said:
Lol.
Click to expand...
Click to collapse
Yeah apparently HTC has had a ton of these hardware defects and warranty covers all of them. A rep said that if you notice one, call right away.
Ima call tomorrow. The gap on top has progressively gotten worse since I've had my phone.
Sent from my HTC One using xda app-developers app
Hey gunny, when you called Att did you go through warranty or insurance?
Sent from my HTC One using xda app-developers app
spitfire2425 said:
Hey gunny, when you called Att did you go through warranty or insurance?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Warranty
Insurance said I had to pay $200. I'm gonna call again and talk to warranty.
Sent from my HTC One using xda app-developers app
start by asking is manufacturer defects are covered by warranty. Describe the situation.
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
bummer. Guess I got lucky
gunnyman said:
bummer. Guess I got lucky
Click to expand...
Click to collapse
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Could always call and talk to someone different.. worked for me in the past when I had my captivate that got replaced 5 times in a year before switching to an inspire at no cost to me..
Sent from my HTC One using xda premium
I'm not gonna bother with it. I'm just gonna send it in and be done with it.
Sent from my HTC One using xda app-developers app
One more time, since it seems it's never clear:
Warranty is for DEFECTS, like the gaps, raised screens, etc.
INSURANCE is for **** that you do to your phone, like a broken screen, liquid damage, fire, theft, etc.
AT&T covers your phone with a 1 year warranty regardless of if you have insurance or not. The insurance extends the warranty past the 1 year though.
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Next time get their name and speak to a manager. They either didn't understand the problem, or were spreading false information.
spitfire2425 said:
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Click to expand...
Click to collapse
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
That's not always the case. Every time I've gone to the store after the initial return period has expired, I'm told I have to deal with warranty services. In fact I have had sales reps in the store call them for me. Store reps have little to no power unless you are dealing with a store with a repair center on site. There isn't one of those within a hundred miles of me, so I just call warranty services.
Btw. New phone arrived yesterday and it doesn't have any problems.
JacksonS918 said:
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
Click to expand...
Click to collapse
Absolutely not. Maybe if it's a repair center (which are relatively rare), but outside of those shops all AT&T warranty work is done over the phone.
Well getting my third replacement tomorrow and the rep said if this one has issues they will offer an alternet phone, Does anyone know what the phone or phones may be? I really like the DNA but it seems to have a few hardware issues and I need a real reliable phone but man I don't want to loose this beautiful screen lol
Sent from my HTC6435LVW using xda app-developers app
Normally they'll offer some garbage, but if you remind them you have an HTC and part of the manufacturer warranty is that it has to be an HTC you might get a One.
Otherwise I'd tell them only a Note 2 or GS4 is a comparable phone.
Phaded said:
Normally they'll offer some garbage, but if you remind them you have an HTC and part of the manufacturer warranty is that it has to be an HTC you might get a One.
Otherwise I'd tell them only a Note 2 or GS4 is a comparable phone.
Click to expand...
Click to collapse
+1 on that LOL
Sent from my HTC6435LVW using xda app-developers app
Hope I can get a note 2 lol
I remember T-Mobile replaced my HTC HD2 with a HD7 I was pi$$ed the he2 was a way better phone hands down lol
Sent from my HTC6435LVW using xda app-developers app
I'm an idiot. I was driving and had my phone on my lap. When I parked, I forgot it was in my lap and it fell into the parking lot when I got out. Now there's a chip off the top right corner and a small scratch on the camera. I'm upset.
Sent from my HTC One_M8 using xda app-developers app
That a bummer. ?
Sent from my HTC One_M8 using Tapatalk
kevinallen4325 said:
I'm an idiot. I was driving and had my phone on my lap. When I parked, I forgot it was in my lap and it fell into the parking lot when I got out. Now there's a chip off the top right corner and a small scratch on the camera. I'm upset.
Sent from my HTC One_M8 using xda app-developers app
Click to expand...
Click to collapse
So sad But, lets be honest here, that could've been much worse!
I've had that issue before, I'll get up and the phone falls on concrete. That is the moment where everything stops for a second.
Well...... If it REALLY bothers you. You could always smash the screen and get a free replacement via the 6 month warranty program lol Unless they just actually replace the screen
But in all seriousness that's a bummer.
wow sorry man. That happened to me with my note 10.1 2014 edition. I pulled my laptop bag from my car and somehow my tablet fell out and landed on gravel. camera got messed up and the worst part of it was it's the white version so there were a ton of black scratches all over the back and screen. Stupid gorilla glass...
Vcolassi said:
Well...... If it REALLY bothers you. You could always smash the screen and get a free replacement via the 6 month warranty program lol Unless they just actually replace the screen
But in all seriousness that's a bummer.
Click to expand...
Click to collapse
You would have to supply them with a credit card, in which case they will send you out a replacement and a box to send yours back in. If you dont send yours back, your card gets charged..guess thats how it works
No case?
Sent from my HTC One_M8 using Tapatalk
That's the route I would go than, at least me personally. That chip would drive me nuts lol. And you could make a drop test vid for xda members lol
If that's true that's pretty awesome. Clean exchange and you won't be without a phone for a bit. Nice job HTC.
Sent from my HTC One_M8 using xda app-developers app
who would i contact about the replacement? HTC or AT&T?
and thanks for the suggestions
Tower1972 said:
You would have to supply them with a credit card, in which case they will send you out a replacement and a box to send yours back in. If you dont send yours back, your card gets charged..guess thats how it works
Click to expand...
Click to collapse
Better than nothing I guess. I did what the OP did with my m7 last year like 2 days into owning it. Slippery phone lol
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
kevinallen4325 said:
who would i contact about the replacement? HTC or AT&T?
and thanks for the suggestions
Click to expand...
Click to collapse
If your within your 14 days call at&t and they will hold $200 on your card ship you a new one with a box to send the old one back once they receive the damaged device your money will be released or you can call them and setup the exchange and do it in a at&t store that way they don't hold your money.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
---------- Post added at 08:40 AM ---------- Previous post was at 08:39 AM ----------
manup456 said:
If your within your 14 days call at&t and they will hold $200 on your card ship you a new one with a box to send the old one back once they receive the damaged device your money will be released or you can call them and setup the exchange and do it in a at&t store that way they don't hold your money.
If your 14 days are up just go through the insurance.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sent from my HTC One_M8 using XDA Premium 4 mobile app
That's exactly what happened to me on my N4
Sent from my HTC One_M8 using Tapatalk