[Q] samsung account - Galaxy S II Q&A, Help & Troubleshooting

I can log on to my samsung account online, but when I enter the same password on my galaxy to activate the tracking and erasing data function, it's saying "error processing failed". I've tried to reset phone to delete account and create new one, but just before restart it's asking me for password to samsung account, which doesn't accept. Any ideas

Think everyone is having the same problem.
Same for me

I thought I was the one, there must be solution or it's kind of bug which will be fixed in next update?

I did have the same issue, logged in online ok, couldn't get past password stage on the phone, I did 2 things, restarted the phone and entered p
Samsung password on the phone with wifi turned off, (it had bern on when it failed).
Not sure what solved it but it worked. And now the security settings are activated. Hope this helps
Sent from my GT-I9100

I originally created the account on the phone; never had a problem logging in to it.
What I did find though, having set up the remote access / wipe stuff, was that software update (which also uses your "Samsung account", was checking for stuff every hour or so; murdering the battery!

What I did, I switched wi fi on, because I had it on when I was setting samsung account on mobile and worked! It accepted password, so I reset device, activated security settings, but still can not access via samsung dive.

paulvandyk said:
What I did, I switched wi fi on, because I had it on when I was setting samsung account on mobile and worked! It accepted password, so I reset device, activated security settings, but still can not access via samsung dive.
Click to expand...
Click to collapse
Same here, I set up my account through the phone and that was fine. However I'm not recognised by the samsungdive website.
Perhaps the link between phone and website is not working yet?

Mines an old account just logged in first time on this phone as normal .
jje

Works normally for me, no issues.

Is it because when I open Kies on my PC my it can't read the firmware version?
Anyone else who gets this error message can you check?

Guys I've reverted back to the UK firmware and everything has started working now.
I was using the German KDD FW.

+1.
I enabled with my usual username and password and setup account on the phone.
Phone wouldn't recognise that same password for the SMS notification setup.
Went to samsungdive, that site wouldn't recognise it either.
I did a password recovery on that site (same password), and then samsungdive would let me use that password okay.
However, that password that I now know definitely is correct still doesn't work on the phone.
completely stock phone.
Rebooting now to see if that helps, but not that hopeful. :/
Edit : nope didn't work. now it's stuck on and can't even de-select that protection because it says the password is wrong. I think we've found our first big bug!

crypticc said:
+1.
I enabled with my usual username and password and setup account on the phone.
Phone wouldn't recognise that same password for the SMS notification setup.
Went to samsungdive, that site wouldn't recognise it either.
I did a password recovery on that site (same password), and then samsungdive would let me use that password okay.
However, that password that I now know definitely is correct still doesn't work on the phone.
completely stock phone.
Rebooting now to see if that helps, but not that hopeful. :/
Edit : nope didn't work. now it's stuck on and can't even de-select that protection because it says the password is wrong. I think we've found our first big bug!
Click to expand...
Click to collapse
actually not a new issue. Fixed:
http://www.amitbhawani.com/blog/setup-mobile-tracker-samsung-galaxy-s/
Site is correct that we should've entered a numeric password? I used swype and it just said enter 8 characters, and didn't make keyboard numeric. It accepts alpha when new password, but log in won't accept anything that isn't numeric

crypticc said:
actually not a new issue. Fixed:
http://www.amitbhawani.com/blog/setup-mobile-tracker-samsung-galaxy-s/
Site is correct that we should've entered a numeric password? I used swype and it just said enter 8 characters, and didn't make keyboard numeric. It accepts alpha when new password, but log in won't accept anything that isn't numeric
Click to expand...
Click to collapse
Did you manage change this password? This screen shot from link is from first Galaxy, I can't find any option on mine to change it.

paulvandyk said:
Did you manage change this password? This screen shot from link is from first Galaxy, I can't find any option on mine to change it.
Click to expand...
Click to collapse
You can change the password from the actual Samsung Dive website. Just click on about me. Once you have logged in you are then able to change the password which also changes it on the phone.

I've changed password on samsung dive website to alpha and still nothing

I thought it had to be a numeric password? That is what I changed mine to and it worked with no problems.

macnessie said:
I thought it had to be a numeric password? That is what I changed mine to and it worked with no problems.
Click to expand...
Click to collapse
Yep
Sent from my GT-I9100 using Tapatalk

monkley said:
Same here, I set up my account through the phone and that was fine. However I'm not recognised by the samsungdive website.
Perhaps the link between phone and website is not working yet?
Click to expand...
Click to collapse
Turns out the problem for me was Chrome. The samsungdive site doesn't work in chrome although it's fine in firefox.

Ok, I managed to log on to website and I have all options. I've used the same alpha numeric password, so don't understand why it hasn't worked before.
However it doesn't show my mobile number even if it's entered in my details.
Any ideas?

Related

Can't access Android Market over wifi or login to Google Mail App and Sync not workin

Hi Experts,
Sorry if I sound a little crude and maybe a novice(I am), but I have been a Symbian user so far and finally decided to take the plunge to Android. I received my HTC Hero a couple of days back and tried to connect to Android Market with my google account, but in vain. Tried to use the Google Mail app, but again failed. Am I missing something here? Tried to use HTC Sync with my lappy, but no success.
Provider: Orange UK.
Connectivity: Wifi (No data plan on Sim)
Laptop OS: Win 7 64-bit (connecting usin USB cable)
I have read a lot of threads on xda and on the internet and tried quite a few things, but no success.
Thanks in advance,
Jag
Closing thread as there is another one though not for UK. Will wait for that to resolve.
jag_on_xda said:
Closing thread as there is another one though not for UK. Will wait for that to resolve.
Click to expand...
Click to collapse
i cannt access thro wi-fi
jag_on_xda said:
I received my HTC Hero a couple of days back and tried to connect to Android Market with my google account, but in vain. Tried to use the Google Mail app, but again failed. Am I missing something here?
Click to expand...
Click to collapse
I had the same problem, and some packet sniffing showed that Android tries to contact google on port 5228/tcp. Our work wifi firewalls non-standard ports, presumably this is why I cannot download from the market (Hangs forever at "starting download") or sign into gtalk over wifi. Switching to 3G data, everything works fine (though the Market stalls a lot).
I had an issue where it wouldn't accept my details unless I entered them in on the initial setup screen.
i.e. if I skipped past the "set up google mail" bit, and went back later, it didn't work.
workaround was reverting to factory install and making sure to enter my account details at the start (and I used wifi since I was in my home, so it should definately work)
It worked for me after i manually set the APN for my carrier.
Please same problem, HTC Magic 32B Ion 1.6, how can I do?
Yes you should always try to log into google at the very start otherwise some problems can be caused.
Lennyuk said:
Yes you should always try to log into google at the very start otherwise some problems can be caused.
Click to expand...
Click to collapse
All OK!
I did a wipe and all ok
How am I supposed to do this after a factory reset if I connect thru wifi, since I must first enable wifi radio and then put a password, so that means I would have to skip the "wizard" so that defeats the purpose of factory resetting everything... please help.
Solved
Logically, what you say is right, but practically it actually worked
1) after the factory reset, i get the google signin screen,
at that moment, my wifi wont be enabled.....but still i went ahead and entered the username and
password and clicked the signin button
as expected it throwed a message saying "it cant connect"
along with it it also said may be you are not on wifi with a
"connect to wifi button", which will take to the wifi screen where you can connect to wifi and it comes back to the google signin screen, where you login again....
.............there you go it signs in successfully now.
Hope this helps
I have this same issue on my galaxy s. Even factory reset and singing in at the beginning doesnt help. What should i do?
mikko96 said:
I have this same issue on my galaxy s. Even factory reset and singing in at the beginning doesnt help. What should i do?
Click to expand...
Click to collapse
Hi
I am facing the same problem with my device (Galaxy S2). I am able to surf web with the stock phone browser using wifi, but apps won't connect. Apps connect only through GPRS.
I was wondering if you were able to resolve the issue. Could you please help me ?
Anyone else has a solution to this problem.
My phone has the stock firmware, purchased the phone today.
Apps have never worked over wifi, but the browser works.
Cannot download anything on wifi, for that only my GPRS/3G works.
Please help
I have been using my desire for over a year and it has been great, but now I also have this problem of no market or google mail over my WiFi. I was going to do a factory reset and start again, but after reading the posts on this thread this may not resolve the problem.
Has anyone found a fix for this problem
I have this problem too. I doubt it's the manufacture deliberately use its stock sbf to stop people using wifi to save data bandage. So they can make more money with the mobile operators!!
http://forum.xda-developers.com/showthread.php?t=1281034
me too I guess
well i was having a similar problem(would connect to wifi, the browser worked but not the apps).in my case, i have my router setup with the dhcp server off(you have to assign an static ip address manually to every device you that you are going to connect to the router) i solved my problem by enabling the "use static ip" check box and filling all the information(ip address, gateway, netmask, dns 1 and dns 2)on the advance settings tab in wifi settings.

Initial Config of Exchange needs Wifi !!! NOW FIXED !!!

I received my SGS2 on Monday - pre-installed with the latest firmware (KE7) - and had problems immediately trying to get Microsoft Exchange ActiveSync configured.
I entered my configuration, consisting of
email address
Domain: user name
password
Exchange server
and a tick in the 2 SSL boxes
but kept getting error messages like:
Setup could not finish
Unable to connect Server​
or
Setup could not finish
Activation failed. Unable to connect to network. Try again with network provider's default APN.​
And before anyone asks, I did have a working data connection (automatically configured) and had no problems with internet access, email, weather updates on the widget, downloading apps from the store, etc, etc. I tried lots of different values for exchange, did a number of hard resets, etc - no joy. And then I brought the phone home, connected to my wifi and tried again. It worked!
I didn't believe it myself, so the next day I did the following:
Hard reset, wiped everything including cache.
Switched on phone, entered details for exchange - same error message as above
Drove home, outside the house, switched on wifi, entered my connection details and tried again (the details that previously failed were still on the screen, I reused them with no changes)
And it worked!
I would have thought that any application, including the Exchange configuration utility on my phone, would be agnostic as to how its data was delivered to our corporate exchange server; O2 GSM data or BT home broadband connection through a wireless router, who cares?
Anyway, this was driving me mad before I stumbled on this "solution" and hopefully the above can help someone. I'll also pass this info back to Samsung.
Before I go, does anyone want to comment on what the problem could be - O2 network blocking some type of traffic, hardcoded values deep in the configuration utility, etc, etc?
Hi,
Me too facing the same issue with my Samsung Ace S5830. I tried to configure my outlook with same module from other set it worked perfectly fine. I am facing issue with only my mobile set.
So I guess its not generic problem across all mobile set.
If any one is aware of this, please help ?
Regards,
Satish
FIXED !!!
I rang my network provider - o2 - and explained my problem. I was expecting to be told that if my data was working for other things then it wasn't their problem if there was an issue with my exchange client.
I was wrong! The guy I spoke to took me through the config in:
Settings - Wireless and network - Mobile networks - Access Point Names
Basically, we blew away the existing APN config and entered a new one from scratch. If I remember correctly, the new entries were the same as the old with the exception of Proxy and Port. These had values in the original APN I was using and they were left blank in the new one.
And it worked!
The o2 network - or more specifically the proxy - was not liking some of the data produced by the exchange client (which was SSL) and was refusing it.
So, lessons learned:
O2 support for me was great
If you have a similar problem, try ringing up your provider and ask them if the APN settings (which are usually automatically generated) are correct for your device.
I couldnt get the Exchange Server settings to work on my brand new i9100, I've installed Touchdown and it appears to have fixed the problem with the native exchange setup
Setup could not finish - fix
I have been looking for the fix for the problem;
Setup could not finish
Activation failed. Unable to connect to network. Try again with network provider's default APN
In the end the fix was simple in my case, I had the wrong date and time. Once I had corrected the date and time it setup perfectly.
Hope this helps
Unfortunately i got the same problem..
Any solutions have mentioned above, doesn't worked... :S
Any ideas..?
alexisgt said:
Unfortunately i got the same problem..
Any solutions have mentioned above, doesn't worked... :S
Any ideas..?
Click to expand...
Click to collapse
HI,
i have same issue, it was working fine all along, then i changed from cyanogen nightly to Cristelo v24, exchange stopped working, i wiped everything reinstalled rom still not working, i tired lightning, Stock etc all with full wipe still email is givingme same error while setting up. I tried on another s2 it works like a charm, only problem is with my handset. Touchdown is working fine. Pls HELP!!!!!!
TIA
---------- Post added at 09:18 PM ---------- Previous post was at 08:46 PM ----------
alexisgt said:
Unfortunately i got the same problem..
Any solutions have mentioned above, doesn't worked... :S
Any ideas..?
Click to expand...
Click to collapse
did you find solution to ur problem?
did you find solution to ur problem?
Click to expand...
Click to collapse
Yes.. I tried 2 days later...
It sounds funny, but it worked with any changes...! :S
I'm in exactly the same boat. Everything was fine on Friday and then I tried a new ROM (KI8 based Touche X-Power) and, all of a sudden, Exchange no longer works. No reflash, no wipe and reinstall. I've also tried official ROM's but it just point blank refuses to set up. Touchdown works, but in-built Exchange doesn't. This is very, very strange. Is there an explanation that anyone can give? I'm stumped...
activation failed
I have the same issues. Today I upgraded to gingerbread then to cognition 5.2 and now I cannot get exchange set up. I dont know if its due to the upgrade or a total coincidence. I get the "activation failed. unable to connect to network. try again with networks providers default APN" I'm using the same exact settings for domain, exchange server, etc. as before but it will not work.
same here. from lightining rom (2.3.4) to 2.3.5 roms. same issues with all the roms.
+1 To this problem. No idea what is causing it. Tried flashing to Villain ROM, had the issue. Flashed to Lightning ROM, same thing. Had to flash back to an older ROM because this problem was so annoying! Didn't work on either Wifi or 3G, with everything double and triple checked. Seems to work fine on my older ROM.
Same issue here. I've only been on stock with an At&t SG2. It was fine intially...I then wiped the phone for personal reasons and now I get this same error... try again with network provider's default apn. I tried with Touch Down and Enhanced Email and it works fine, but no luck with the native client. Very odd!! Btw, my device runs 2.3.4.
I hope someone is able to pinpoint the problem.
Same issue here.
Was on Cog. 1.51, exchange was working fine, flashed CM7 for a couple of days again no issues, now went back to 1.51 and getting the above messages. Wiped, cleared cache, etc, nothing works.
Same issue here. It was working fine when I originally configured it on Friday night. I wanted to change my google account on the device, so I did factory reset. Now I can't add my exchange accounts.
I contacted the Rogers (wireless provider) as well as Samsung Canada (useless weekend support staffs). Rogers points to Samsung. Samsung points to my company's MIS team!?!?!?!
Anyhow, I read the activation dialogue box again and again.
"By activating this application you accept that part of your movile phone data will be stored, processed and used by Samsung for the purpose of reporting activation of the application to the licensors of the application s/w itself. Such data held by Samsung will be dealt with strictly in accordance with Samsung's privacy policy. A copy of the policy is available upon request. Continue?"
It looks like it's trying to contact Samsung server to register the Exchange activation. I'm guessing they're trying to count number of exchange (activesync) users. Maybe, to pay greedy Microsoft.
I'm going to try again tomorrow.
glad to know there are many others, just flashed touch x rom, it actually worked, but the video playback was stuttering so i thought to flash it one more time,...and then cant activate exchange mail...tried flashing other roms didnt work, but a revert back to stock rom from nandroid backup works...getting confused here also
This has been driving me nuts for the last day and a half, funny that this topic's just exploded with replies. Sounds like it's a problem with Samsung's servers (Or their mail provider, Seven) activating the device for exchange. Vexingly, it worked absolutely fine until I switched ROMs and had to re-enter the settings, I've wiped all data multiple times and flashed many a ROM to try and fix it, but still no joy. Glad to hear I'm not alone, at least, sounds like we'll have to wait for Samsung to fix it.
In the meantime, people, don't remove your exchange setup.
EDIT: Emailed Samsung NZ about it, looking forward to their response.
i'm having this problem too.
I was on kh3 rom, all work perfectly.
Then (why? why? why?) i changed yesterday to the ki3.
No more exchange, i gone back to the kh3 but nothing changed, same problem.
On wifi, 3g, also using the wifi connection on the same network of the server exchange.
Any ideas? I need those email for work ç_ç
Me too.on cm7 works
Sent from my GT-I9100 using XDA App
Since we have to wait for Samsung (Or possibly Seven) to fix it, your best bet is to use another email client like K-9 (Free in the market) or one of the AOSP ones floating around. This is only an issue with the stock Samsung email application, so CM7 & MIUI et al will be fine.
You can try putting a tick in the 'set as premium account' box, which will sync email at push through the social hub - but that will only work if your exchange server supports POP or IMAP. That method will only sync email, not contacts and such, and it might not be the best idea for confidential work mail anyway. Still, beats not having any email access on the device..
Sent from my GT-I9100 using xda premium

Too many pattern attempts (airplane mode)

i had my tablet (ASUS TF201) on face recognition mode with a backup of a drawn pattern and my friend decided to keep getting it wrong and now it asks me to log into my google account, i know my google credentials are correct. but my Wifi isnt switched on, is there any way i can enable wifi or bypass the google verication and put in my pattern without restoring?
note: ive got the device rooted and im pretty sure the debug mode is enabled in my develper settings.
any help would be appreciated.
cheers..
monopolyex said:
i had my tablet (ASUS TF201) on face recognition mode with a backup of a drawn pattern and my friend decided to keep getting it wrong and now it asks me to log into my google account, i know my google credentials are correct. but my Wifi isnt switched on, is there any way i can enable wifi or bypass the google verication and put in my pattern without restoring?
note: ive got the device rooted and im pretty sure the debug mode is enabled in my develper settings.
any help would be appreciated.
cheers..
Click to expand...
Click to collapse
Hey, check this out:
http://develnetwork.blogspot.jp/2012/05/turn-on-wifi-from-adb.html
That guy had the same problem. You nees ADB to solve it, if you don't know how to do it, just say it
Hit the Thanks button if helped
Sent from my GT-S5830 using xda app-developers app

[Q] Error Adding Google Account

I recently did a factory reset on my wife's phone. When it came back up we tried to add her Google account back so she could get her email and contacts, etc. The phone keeps telling her the username/password is wrong. We tried it on the internet and had the same issue, so we reset the password. We tried the new password on the phone and had the same issue. Any ideas?
whikky said:
I recently did a factory reset on my wife's phone. When it came back up we tried to add her Google account back so she could get her email and contacts, etc. The phone keeps telling her the username/password is wrong. We tried it on the internet and had the same issue, so we reset the password. We tried the new password on the phone and had the same issue. Any ideas?
Click to expand...
Click to collapse
No one has any ideas? This is driving me crazy. The password we are using is NOT incorrect. We've verified via a computer web browser.
whikky said:
No one has any ideas? This is driving me crazy. The password we are using is NOT incorrect. We've verified via a computer web browser.
Click to expand...
Click to collapse
Finally figured it out. 2 Step Verification was On in Google settings. It apparently caused issues. I turned it off and was able to log in to the phone just fine.
Thanks for the update... wish I had seen this yesterday, probably could have saved some headache, the 2-Step Authentication in Google is a PIA and will cause issues with Android devices. I only visit the Rezound forums a couple times a week since I don't own one anymore...

Fingerprint scanner must close.

So I just woke up and went to unlock my phone and it came up saying the fingerprint scanner stopped responding and must close so it asked for my backup password, I entered it and it said it was wrong. I was 100% sure that was the password I had set but it was saying it wasn't so I tried a multitude of other ones. Then it let me finally sign in by my Google Account so I did and it says it's wrong..it isn't. I've signed in to Gmail on my computer with the same info I'm entering into the phone but the phone won't let me login!
I don't know if this has happened to anyone yet but I've now tried restarting and then shutting off and turning back on and the sensor still just won't work and none of my alternative logins are working, does anyone have any suggestions other than resetting the phone? Thanks
Hendrycks said:
So I just woke up and went to unlock my phone and it came up saying the fingerprint scanner stopped responding and must close so it asked for my backup password, I entered it and it said it was wrong. I was 100% sure that was the password I had set but it was saying it wasn't so I tried a multitude of other ones. Then it let me finally sign in by my Google Account so I did and it says it's wrong..it isn't. I've signed in to Gmail on my computer with the same info I'm entering into the phone but the phone won't let me login!
I don't know if this has happened to anyone yet but I've now tried restarting and then shutting off and turning back on and the sensor still just won't work and none of my alternative logins are working, does anyone have any suggestions other than resetting the phone? Thanks
Click to expand...
Click to collapse
Did your phone is rooted? Do your phone come with warranthy? If rooted i think you have clear davik cache and if warranthy you should go check at care center i think it is about finger print sensor problem!
Sent from my SM-G925F using XDA Free mobile app
junghyun01 said:
Did your phone is rooted? Do your phone come with warranthy? If rooted i think you have clear davik cache and if warranthy you should go check at care center i think it is about finger print sensor problem!
Sent from my SM-G925F using XDA Free mobile app
Click to expand...
Click to collapse
My phone's not rooted, everything's stock. It has a warranty but there's no stock available. It was fine until this morning, I've had it since the 9th so I just think something messed up that's software related.
Hendrycks said:
My phone's not rooted, everything's stock. It has a warranty but there's no stock available. It was fine until this morning, I've had it since the 9th so I just think something messed up that's software related.
Click to expand...
Click to collapse
Ok god bless you
Sent from my SM-G925F using XDA Free mobile app
my fingerprint laso gives my force closed. Had to input my pasword, but it worked, One time it told me that I ahve to resart the phone to start fingerprint again. Strange,.

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