I was running Verizon stock ROM. My download speed was between 600 – 1200kbps. Flashed the MR1 update to get Rev A and GPS. Now my top download speed is 135kbps. Called Verizon support and they decided it was a hardware issue so they sent me a new (not refurbished) phone. First thing I did was update with the MR1. Again, very slow data connection. Called Verizon support. Since this is the second phone they decided something was wrong with the MR1 update. They are sending me another phone and request that I do not update with MR1 until someone can figure out the problem.
Skywing’s GPS fix does work very well with Google Maps, just kind of slow.
Has anyone else checked their speed after the MR1 update at www.mobilespeedtest.com?
Any ideas?
Not much help, but I have noticed that my connection speed has dropped by at least half. I've topped out at a hair over 1 meg, and average usually 5-600k. I just ran the test again and only got 350. I haven't had any time to deal with verizon for my personal phone though.
Have been talking to Verizon support. They think there is a glitch in the MR1 update. They’ve had 2 additional reports with the same issue and think there is others that just don’t know it.
*cough* custom rom *cough*
I second that.
gdavis21 said:
I was running Verizon stock ROM. My download speed was between 600 – 1200kbps. Flashed the MR1 update to get Rev A and GPS. Now my top download speed is 135kbps. Called Verizon support and they decided it was a hardware issue so they sent me a new (not refurbished) phone. First thing I did was update with the MR1. Again, very slow data connection. Called Verizon support. Since this is the second phone they decided something was wrong with the MR1 update. They are sending me another phone and request that I do not update with MR1 until someone can figure out the problem.
Skywing’s GPS fix does work very well with Google Maps, just kind of slow.
Has anyone else checked their speed after the MR1 update at www.mobilespeedtest.com?
Any ideas?
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Click to collapse
Had your same problem. Used to get 600+ before MR1. Flashed MR1, and it felt slow, but I hadn't thought to check it because I wasn't using it too much. When I did check it, I topped out at 150. I called Verizon support. The guy said that after the MR1 update, the phone does not connect correctly sometimes until they reset the data. He had me power off the phone, he did his thing. Powered it back on, reprogrammed... reauthenticated w/ new A-key (they walk you thru this)... and I rechecked it. I'm currently getting it in the 300s and 400s (He claims it's just a "heavy" data usage time of day). It's not quite the 600+ we're looking for , but it's better than 130s. Hope this helps. I'll check again at a less "heavy" time of day
Edit: Did a reset and checked again... got 599kbps... close enough
We found the problem. It was the PRL 51054 that was causing the phone to go into a loop. Most folks were on PRL 51056 but I had an older calling plan so I got a different one. If you dial *228 option 2, you will now notice PRL 51101 or 51099.
Well long story short, 12 hrs after I bought the phone on release day (next morning) the phone would not receive internet connections from the carrier or pick up a gps signal. After being at the VZW store for em to diagnose for an hour they couldn't find a fix, but I couldn't return it then cuz I didn't have my receipt and box with me.
The next morning it was magically fixed, much to my surprise, and I didn't know what the problem was in the first place. Idk if it went on a new firmware or something overnight since I left it on WiFi, but I'm just afraid of it happening again after my return period is over. Anyone heard of this? Should I go get it exchanged? I would-be going tmrw so I would like some help deciding.
Sent from my ADR6400L using XDA App
Several of us have reported intermittent total loss of signal on 4G that leads to total loss of data, so I suspect network issues VZW didn't catch before the major roll-out (I hope anyways, rather than bad phone designs).
Your loss of GPS issue shouldn't be network related, but did you try one of the GPS Status apps to check satellite locks and all that, or were you just on VZW as your location provider in the setup?
No actually there's no 4g in my area, NE PA so that's not the issue. It happened as soon as I drove to school which is 30 mins from my town. It never worked after that till the day after when I see it working. No i didn't use apps for the gps since I was trying to get 3g working again as it was my main priority. the VZW guy flashed it twice to see if it worked and nothing, so that's why I'm freaked out. BTW I could call, txt and WiFi normally but I could not receive gps or 3g data, the up/down 3g icon would only flash up never down.
Sent from my ADR6400L using XDA App
Joanni said:
Idk if it went on a new firmware or something overnight since I left it on WiFi, but I'm just afraid of it happening again after my return period is over. Anyone heard of this? Should I go get it exchanged? I would-be going tmrw so I would like some help deciding.
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Click to collapse
OTA software updates require you to confirm that you want to install so unless you did that, that can't be it.
There's probably no harm in getting it replaced now other than it being a minor inconvenience, but keep in mind that you still have a year warranty on the phone. If it's having a problem maintaining a data connection they would have to replace your phone (though it might be a refurb).
I was told by sprint, and have read in a couple forums, that HTC and Sprint have acknowledged the bug causing wifi to suddenly drop and mobile data to start. From what the guys at sprint told me their system was saying the acknowledgement of the issue had taken place a month before (pretty much on release day) and HTC was to have an update right away. Any more news on this?
We know as much as you know on this.
Sent from my EVO LTE
I'm getting really sick of this bug, I hope they roll out an OTA soon. We are still on initial software release.
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
BSquaredB2 said:
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
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Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
kzoodroid said:
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
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I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
it is the software radio on the phone. You probably live in a low signal level area. The phone is constantly trying to decide if it should be in 3g or 4g. You should root and try different radios. Calling CS is about useless in my opinion
Mine does the same exact thing, it's definitely frustrating. It used to switch to 3g just fine, but it doesn't anymore. How is it a software issue if it worked fine before? I didn't change anything, I even did a factory reset.
Set your phone to LTE, CDMA or LTE w/voice under phone settings
Type *#*#4636#*#* in your dialer to access this menu
Sent from my PG86100 using Tapatalk 2
My thunderbolt did this, my girlfriends rezound does it, and my rezound does it but not as often or I don't notice. I'm on viperRez s-on and 2.11 boot and I haven't noticed it however when my rezound was stock I noticed it.
I think it's an issue with Verizon. They sent me a new thunderbolt and sim card and I still had the same issue.
Sent from my ADR6425LVW using Tapatalk 2
BSquaredB2 said:
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
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Click to collapse
Its supposed to go from 4g to 3g if there is no 4g signal. I have no use for 4g as I'm on wifi 90% of the time so I turned it off. Since both your phones do it I would say its a signal issue from the tower and not a phone issue. Verizon's LTE network has had some issues and all the bugs aren't worked out yet. Personally I would rather use the Rezound in CDMA only mode than the Incredible, its just an all around better phone.
This happens to me too (I'm completely stock) and it's really bothering me now. I went in to Verizon and they have me a new SIM last weekend but that didn't fix it. I know it's the phone cuz I'll be at work, home, wherever i know for a fact i have 4g. Doesn't drop to 3g, just cuts in and out. and it happens randomly (or so I thought ) but GPS activity does likely because I JUST did a hard reset after calling VZW yesterday and had no problems until I opened up Google maps.
I keep holding out for ICS hoping that'll fix it.
Side note: when I asked the rep about a release date, she said she couldn't find anything on the rezound!
Sent from my ADR6425LVW using xda app-developers app
Thanks for all the support and suggestions! For what it's worth, I'm completely stock and have done a factory reset twice. The thing that I haven't tried is to replace the SIM. I know that is a hit-or-miss solution, but at least I'll be able to cross that off my list when the CS rep calls back.....
The only other thing (I think) I can do is unlock/root/load an ICS ROM and hope that it fixes the 4g issue. I'm assuming a different radio is included with the ROM.
Thanks again...
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
hfdpop said:
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
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Click to collapse
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Press 0 and it will direct you to talk with a person. Learned that trick a while ago and works almost everywhere.
sshaar said:
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
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Click to collapse
they should really implement fastdormancy for 4G LTE because on 3G, theres a power state called CELL&URA_pch which doesn't use any data but it is able to keep a connection to the network.
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
sshaar said:
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
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Click to collapse
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
PhantomApollyon said:
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
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Click to collapse
Thats promising news at least :good:
BSquaredB2 said:
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
BSquaredB2 said:
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Click to expand...
Click to collapse
Generally speaking this seems to very much be a software issue and unless it's truly a defective device I doubt getting a replacement would fix it. Here's what you do:
1. Flash the latest ICS RUU that leaked for the Rezound, NO you can't go back to the old firmware/software without a lot of work but it doesn't matter if you end up getting it replaced anways
2. Set up everything again and see how it goes
3. If you still have an issue, get the replacement
IF that doesn't fix the issue, your not unlocked, your not S-OFF, so your warranty still stands. It's not like your "NEW" device was doing very well anyways so I wouldn't let a replacement device bother you. I didn't read this whole thread but hopefully I'm not the first person to re-iterate this- "NEW" is just a matter of documentation and the fact that a product is new doesn't mean it's better or will work better than a refurbished device. I personally have had several refurbished devices over the years that worked just fine...much better then the new ones did.
So I have been using my S9+ on Boost since February of 2019 (which you guys helped me out with) and its been working great. However, last week a thunderstorm rolled through, my local tower was down for a bit, came back as 3G only, and has stayed that way ever since. My phone was in my hand during the storm, indoors, so weather was not an issue for the phone itself. The really weird thing is that when I do a PRL update, sometimes it will initially connect to LTE, then will almost immediately show no signal, reconnect at 3G, and stay that way. Boost is telling me this is not a network issue, but rather a device issue. I can confirm that b/c I swapped my backup S8+ onto my account, and it connects to LTE with no problems. Does anyone here have any experience with this sort of issue?
Here is a link to a video showing what actually happens. In this case, I had to do a reset using the ##72786# command, so the video shows the phone in the activation stage after that reset
https://drive.google.com/file/d/12j_-B4fdBKM7fqPub6pGgm17WbOuwL6e/view?usp=sharing
Jordan Keck said:
So I have been using my S9+ on Boost since February of 2019 (which you guys helped me out with) and its been working great. However, last week a thunderstorm rolled through, my local tower was down for a bit, came back as 3G only, and has stayed that way ever since. My phone was in my hand during the storm, indoors, so weather was not an issue for the phone itself. The really weird thing is that when I do a PRL update, sometimes it will initially connect to LTE, then will almost immediately show no signal, reconnect at 3G, and stay that way. Boost is telling me this is not a network issue, but rather a device issue. I can confirm that b/c I swapped my backup S8+ onto my account, and it connects to LTE with no problems. Does anyone here have any experience with this sort of issue?
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Click to collapse
I am having the same problem. I am positive it is because i was forced to update in July. here is a link where it's happened to alot of people. https://piunikaweb.com/2020/08/15/s...ter-july-update-gets-acknowledged-fix-coming/
I downgraded to the version of android 10 that was released before July 26th and I now have lte
lenny hodapp, thanks for the link. I did a manual check this AM for a software update, and sure enough there was one! After the update and a restart, I still did not have LTE working, but I did a ##72786#, and LTE is now back! Did your LTE issue get corrected?
Jordan Keck said:
lenny hodapp, thanks for the link. I did a manual check this AM for a software update, and sure enough there was one! After the update and a restart, I still did not have LTE working, but I did a ##72786#, and LTE is now back! Did your LTE issue get corrected?
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Click to collapse
It did when I downgraded back to the June update. My wife didn't have problems with lte until the 8/01 update.
A little help
lenny hodapp said:
I am having the same problem. I am positive it is because i was forced to update in July. here is a link where it's happened to alot of people. https://piunikaweb.com/2020/08/15/s...ter-july-update-gets-acknowledged-fix-coming/
I downgraded to the version of android 10 that was released before July 26th and I now have lte
Click to expand...
Click to collapse
can I get some information on the process used to downgrade