After switching from SGS to SGS2 I'm experiencing problems with my work mail. We use Zimbra as an Exchange alternative.
The problem is, all incoming mail is shown with full headers and source. HTML-mail is shown as source as well. In addition, special characters seem to be messed up. IMAP from the same server works correctly.
I've had the problem confirmed by a friend on his SGS2.
Has anyone else experienced this? Is anyone out there using the SGS2 with an Exchange server? If it works correctly for you, maybe it's something with Zimbra and the email-app version on the SGS2. Would it be possible to replace the new version with the one from the original SGS?
Edit: Maybe I should also mention that I sync contacts and calendar from the server, or I would just have switched to IMAP and waited for Samsung to fix the app.
Same thing here...
Hi,
I have exactly the same issue with SGS2 syncing with Zimbra 7.1.1.
Works well with email app non modified by Samsung on Nexus S.
Zimbra support guys said it is not their issue and marked the bug as WONTFIX:
Thank you for the information and the research. I have raised the following bug report which has been marked as WONTFIX as it is not a zimbra specific issue:
Zimbra Bug ID 60480
However there may be some updates posted there from time to time so it may be worth adding yourself to the CC list of the bug.
It is difficult to submit the bug to Samsung as they say "we do not offer support for ActiveSync problems - contact Microsoft"...
Same problem for me and all my collegue, and for different phone (GS2, HTC HERO with cyanogenmod, NEXUS S, etc). With HTC sense on my HERO it's OK. I think it's relate to Zimbra (or Exchange 2003 protocol?) Any info?
I forget, my workaround is Enhanced Email from the market (paid application).
Related
Hi, there
New to this forum group, having just taken delivery of SGS2, with three.co.uk.
Prior to this I had an HTC HD2 with O2 UK, and made much use of the HD2 forum groups in modding that phone.
This forum group has been so active, I see a steep learning curve ahead. This is all to the good - it means folks are enthusiastic about this phone.
A major reason for me choosing the SGS2 was that Samsung Exchange client supports SMS sync with Exchange 2010 accounts.
This is vital for work, as I can send up to 1000 sms a month to clients and staff.
With SMS sync, I can keep a message history for past and current issues and projects.
My question is: should I stick to the standard Samsung ROM (it isn't "3" branded, as I got it through a reseller, and came unlocked) to keep SMS sync?
Or, can I give in to my inner geek and get modding?
There seem to be 2 main branches for mods - Samsung ROM based and "other" ROM based.
If I were to install a modded ROM would I preserve the functionality?
Or, could I reinstall the Samsung Exchange client if it wasn't present in a modded ROM?
Please excuse me if the answer is out there. I have done extensive reading and searching, but haven't found an answer yet.
If the answer to my question is "search some more, son, this has been answered already", please let me know politely.
I would suggest learning first which things do you need to be able to run SMS sync. If the only thing you need its Samsung Exchange Client, you can use any ROM you like and you can install Samsung Exchange Client app in there so you would be able to run SMS sync without problems.
If SMS sync requires certain kernel or more deeper system stuff, it would be harder to move to another ROM.
Hi, AzureusPT, and thanks for replying
I suspect it is just the Samsung Exchange client I need - it is the only one, other than WM6.1/6.5 that has the SMS sync feature enabled. Standard Android and other variants (HTC, etc.), Apple and Windows Phone 7/7.5 don't enable the necessary features.
I've tried Nitrodesk Touchdown (on a HTC Wildfire I set up for my Mom as a second phone) and it's implementation is spotty.
I guess you're right - I will have to bite the bullet and try out various options. It will be the only way to know for sure what is necessary. From your comment, I take it the Samsung email (Exchange) client is available as a separate download?
Also, I see you are using HyperDroid-Androidmeda - I was thinking of giving that a go as my first ROM rooting adventure. Is it a variant of the Samsung ROM?
I'd also be very interested about this.
Here's another (older) thread: http://forum.xda-developers.com/showthread.php?t=1012634
SGH-i777 running CM 7.1.0 on Android 2.3.7. Carrier is obviously AT&T.
I can't for the life of me figure out how to add my Exchange account to the stock e-mail program. I've tried:
* Countless variations of server, domain, and username settings. I've followed this guide **can't post link** and several other guides. I do have access to my company's server information, and while I'm not sure which server is actually being used, I've tried them *all*, several times, and gotten nowhere. With a WiFI connection (no firewall) and just 3G data, signed in or signed out of Outlook Anywhere. No luck, just "Unable to open connection to server".
* K-9 connected to my account, but I was unable to see any e-mails - none would load, even when I had it force check. So I uninstalled it (would rather use the stock app anyway).
Is this a problem with my signal? I read that someone got help from their carrier - they made a custom APN, but that was in another country so I'm a bit skeptical. Can't call Samsung (it's Sunday) and their website offers no help. It's possible my IT doesn't allow phones to read mail, but that's highly unlikely - we've got lots of employees in the field, so this seems like common sense.
I did a lot of digging and this might be an old issue, but it gets pretty technical and I'm obviously a n00b.
What am I missing here???? PLEASE fill me in - I've put hours into this!!
It's quite possible that your IT group who manages your Exchange environment isn't allowing non-approved devices to connect. Typically these are security-certificate based and/or mandatory VPN requirements. I would suggest asking your Exchange administrator in your IT department about this policy.
Under Domain/username, did you try putting the "\" in front of your username? To configure mine I did this and had to use the host name as the Exchange server. Some things to try anyway if you haven't already.
Also ran into issues setting up under a public wifi at work, had to use the ATT network to make it connect for some reason.
I have my work exchange account set up.
Are you making sure to connect to the external exchange server (sometimes different from internal)?
Have you asked your administrator for exchange login details (my IT dept sent out a company-wide email once with those details)?
You might have to type the server name in manually if it doesn't auto-detect (the case with my work email).
Now, my work isn't as strict, but as the previous poster said; you're exchange server might not allow unauthorized devices to connect. In which case you'll have to contact your IT dept.
They may have simply blocked all android devices (until recently didn't support hardware encryption, and spoofed exchange permissions). If that's true, educate them.
The server name may be a link rather than a server name. Ours is mibile.XXXXX.com for example.
probably related to your company's settings. I run my own exchange server and got it sync'd fine with the current cyanogen nightly
I had problems with the stock email and our ms exchange server. I could set it up, but after a while it stopped syncing and I could never really get it back to work. I switched to Touchdown, and after a little trial and error with setup, it's working fine for me. There is a trial version for 30 days or so that you could give a shot. Happy to give you some pointers.
AtlanM87 said:
I had problems with the stock email and our ms exchange server. I could set it up, but after a while it stopped syncing and I could never really get it back to work. I switched to Touchdown, and after a little trial and error with setup, it's working fine for me. There is a trial version for 30 days or so that you could give a shot. Happy to give you some pointers.
Click to expand...
Click to collapse
+1 for touchdown. I've been using it for about a year. It's far superior to any exchange solution the Google offers. I only wish it would populate Google calendar as it does the Google contacts. The UI is getting dated as well. I wish they would come out with a cosmetic update or theme capability.
Sent from my SGH-I777 using xda premium
I have searched endlessly for an answer to my question and maybe I am missing something, but my exchange email service is very flaky. I carry two phones (iPhone 4s - work ATT and the Note - personal ATT) and the Note will just stop getting my exchange emails throughout the day. I have tried everything. Currently I am Dag Overclocked Kernel and Saurom RC4a but I went back to stock rom, I exchanged for a new note, and every thing I do the system still fails to deliver mail consistently.
I dont have Juice Defender running, I have no peak scheduling set up, and all power savings are turned off. Does anybody have any ideas? Can it be an exchange server configuration? My iPhone always works, and this is driving me nuts.
Jason
I was going to post this exact same thing. I have my email on my iPhone and my Note, both from the same exchange server. My iPhone consistently gets email long before my Note does.
Are you using office 365/exchange online by any chance?
Sent from my Samsung Galaxy Note
We are using Exchange 2007, and we are in the process of migrating to the latest version. In the meantime, I installed Touchdown for Activesync on my Note, and it seems to be very consistent, in so much that it gets all my emails before any of my other devices, including my desktop at work!
I guess i will license a copy if it makes it through the week with no hiccups. Stupid that it cost 20 bucks to get my mail working correctly. I cant believe the default app on the Note cannot handle my work email needs.
Sounds like you are running an in-house mail server. I didn't ask which version of Exchange you were connecting to but specifically if you were using Microsoft-hosted Exchange as part of the Office 365 or Exchange Online program. They have a server redirection setup that some versions of the Android mail client do not understand, so when they change servers on you on the back end (which happens with alarming frequency) the Samsung mail client is unable to connect to the mail server. iOS devices know how to handle the internal redirection as do some versions of Android mail. But not the version on the AT&T Galaxy Note. ICS is rumored to fix this. Anyway, that's probably not your issue, but it is mine and my symptoms are identical.
I have Touchdown as well; it has a lot of features but I don't love the interface, and there's a lot to be said for having a single email client for multiple accounts. Default Android mail is woeful and has always been so IMHO. Have you looked at Enhanced Email? I would use that except it is very hard to deal with if you have many folders and you try to move messages from your inbox to your nested folders (I've submitted a feature request for them to handle that the way Touchdown does, but I don't think it's a high priority item for them because it's been missing for a long time).
Maybe you can troubleshoot with your Exchange admin when you fail to receive messages and they can look into debug logs.
Hi everyone,
I thought of making a thread for all Email issues with ICS on any phone. As there are lots of people out there posting a single comment on certain threads, I thought it would be nice to have a collective post where someone can look at fixing some or share knowledge. Mods if you think this area isn't appropriate please move this thread.
Email Issues with ICS
Issue 1: Google App Server Emails (Personal Domain Emails powered by Gmail) using Stock Email App on Galaxy S2 which is very similar to Android Stock Email App. Its apparent that this doesn’t work in Stock ICS on Galaxy Nexus S.
Symptom: After finishing the process of adding accounts, the Inbox keeps loading but not loads.
Reason: Google or Android has changed a key protocol within the implementation of Active sync (exchange) in ICS where redirecting of m.google.com or m.hotmail.com doesn’t work anymore.
Fix: Apparently fixed in 4.0.4 but no claims yet.
Issue 2: Stock Email App on Galaxy S2 drains battery.
Symptom: Battery only lasts 7-8 hours.
Reason: Google Sync isn’t supported by Android on any other app except Gmail app on Android Platform. Your server also requires a maximum calendar lookback and maximum email
lookback,
Fix: Clear the data from the app and cache, delete all accounts and re add them again. or change the exchange policies.
Issue 3: Corporate Emails won’t sync with Stock Email app (Galaxy S2 or Nexus)
Symptom: Connection Error, Couldn’t download all emails. wont send outgoing mail etc
Reason: Policy not supported, PIN authentication doesn’t exist in ICS, One of the features that's lacking from ICS, is S/MIME.
Fix: Change the Exchange server settings or wait for Android and or Samsung to fix the app and Active sync implementation in ICS. Encrypt your sd card (internal and or external)
Bottom Line: Google doesn’t support all the exchange policies and protocols hence suit yourself. As there are more than 4 dozen policies, they only support the most commonly used. Samsung has rubbished the already buggy Stock Email App from AOSP by adding their own rubbish.
So, we are left with a few choices here:
Change back to Gingerbread where everything use to work.
Change your exchange server policies (Corporate accounts)
Wait until Android fixes redirecting protocol for m.google.com or m.hotmail.com services
Wait until Samsung fixes stock email app
Wait until Google fixes stock email app (wont help samsung guys)
Wait until Android implements correct protocols and policies in ICS and Samsung follows up.
Really pathetic to see this happening and where google passes buck to others for their apps, I thought the whole idea of Open Source was to share and learn. Unlike Linux where its usually fixed quickly and across the board.
I have a new T-Mobile Galaxy S5. I'm using the stock email app with my organizations Exchange messaging system. My particular account has multiple folders with rules that route messages depending on the sender, pretty common for business users.
The problem is that when I receive two or more emails to any folder other than inbox the notification displays the wrong message. For example, if I get a couple of new emails to a folder called VIP the notification will indicate two new messages, so far so good. However, when I take a closer look the messages indicated are actually the newest from my inbox which could be hours or days old rather than the correct one just received in the VIP folder. It only happens when there are multiple notifications pending for a single account and only within the context of the notifications. If I go to the email app itself everything is where it should be.
Unless I'm missing something this is a huge flaw and I can't imagine how this could have escaped testing. I would very much appreciate if anybody could please advise.
Thank you
Kevin
Given that the problem is the type of notification, it's just as likely caused by the remote Exchange server as the email app. If you did a forum search to see if others are seeing the same problem, it would be a lot easier to discern a pattern.
If you want to expedite fixing (a possible) email bug, take the time to describe it well in a post to the Android /Google bug list. Or more expediently, try using a third party Exchange compatible mail app and see if that resolves the issue.
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fffft said:
Given that the problem is the type of notification, it's just as likely caused by the remote Exchange server as the email app. If you did a forum search to see if others are seeing the same problem, it would be a lot easier to discern a pattern.
If you want to expedite fixing (a possible) email bug, take the time to describe it well in a post to the Android /Google bug list. Or more expediently, try using a third party Exchange compatible mail app and see if that resolves the issue.
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Click to expand...
Click to collapse
I thought about the backend too but after so many years of using various phones and email clients with Exchange it seemed to me like it was the device. Sure enough, Nine, Touchdown and Mail Wise all work perfectly. Therefore, it’s likely an issue with the stock email app and an obscure one at that. I will pursue reporting the problem as you suggested and take up the matter with T-Mobile too. Searches on XDA and the internet turned up nothing but that could just be me missing something.
Thanks
kssm said:
I thought about the backend too but after so many years of using various phones and email clients with Exchange it seemed to me like it was the device. Sure enough, Nine, Touchdown and Mail Wise all work perfectly. Therefore, it’s likely an issue with the stock email app and an obscure one at that. I will pursue reporting the problem as you suggested and take up the matter with T-Mobile too. Searches on XDA and the internet turned up nothing but that could just be me missing something.
Click to expand...
Click to collapse
I'm not sure that complaining to TMobile will do much. But Google does take the Android bug list seriously. It sounds like you have a good handle on the issue now. Well done.
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