[Q] Atrix 4G to Telstra T3020 voice call problem - Atrix 4G Q&A, Help & Troubleshooting

Hello All
For some reason I am having problem voice calling my wife T3020 Android from Telstra. It show connected but there are no audio at all, whether with loud speaker turned on / off. Then the Atrix would be stuck with the call and eventually reboot itself.
On the T3020, I can voice call my Atrix will no problem. I also call my son on his NextG compatible iphone. My old LG with Edge connection with no problems.
Things that I have tried:
Updated my Atrix from 4.1.2.6 to 4.1.5.7, 4.1.8.3 via OTA.
Flash Atrix with custom roms (GingerBlur v4, GladiAtrix 3 Beta)
Non of the above solve any issue.
Any help is appreciated, thank you
Sammm

Whats her number? Ill give her a call
/s
OT: Try a full factory reset and straight up 1.8.3 sbf
Sent from my GT-I9100 using XDA Premium App

tjjensen23 said:
Whats her number? Ill give her a call
Thanks, I have PM you a test number for my Telstra T3020
OT: Try a full factory reset and straight up 1.8.3 sbf
I have already done a factory reset after restore the sbf file. The only thing I haven't try is to goes into stocks recovery and wipe data. I might try that now.
Click to expand...
Click to collapse

Here goes...
Restore 1.8.3 sbf via RSD Lite ..
run the initial setup ..
call T3020 .. call connected with no audio. Hang up fail. Atrix rebooted itself ..
Atrix restart / run factory reset and gone through setup again ..
call T3020 .. call connected with no audio. Hang up fail. Atrix rebooted itself ..
Power off Atrix ..
Power + Volume Dn > Android Recovery > wipe data / factory reset ..
Atrix rebooted / run through setup again ..
call T3020 .. call connected with no audio. Hang up fail. Atrix rebooted itself ..
Tried to flash telstra 1.4.2 radio only ..
process fail with error "sec_exception febe, 35, 35 (What ever that mean, I have not a clue)
Sammm

Dear All
Thanks everyone for viewing I have solve my own problem already.
It seems that The AT&T Atrix 4G have some sort of communication problem handling the Telstra Smart-Touch T3020 in 3G mode. But it can connect to Telstra Smart-Touch T3020 2G without drama. The problem can be work around by switch the Atrix to 2G only every time I call that phone, or simple flash the 1.8.7 radio to fix it.
If you don't knows how to flash sbf file. Do a search in Atrix 4G forum on this site and you will be able to find it.
Here is the link to the radio from XDA Developer:
http://forum.xda-developers.com/showthread.php?t=1052914&page=35
Sammm

Didn't work for me
Great post.
I have an Atrix 4G AT&T on Telstra.
After the 1.8.3 OTA update, the H+ icon appeared and the data speeds were awesome. I was very happy.
Unfortunately after the update, I couldn't call my girlfriend. The phone would crash/reboot on the dialer. She had the same problem calling me with a crash/reboot. I thought it sounded like the same problem you had been having and that you'd described here.
I did what you did, flashed the radio, but got different results, it didn't work. Flashing fixed the crash/reboot problem, but now it'll only connect to Telstra at EDGE speeds (ie s-l-o-w.)
Tried factory reset to get the original radio, no dice. I'm now flashing back to stock.
Appreciate your post, but I just wanted to put it out there that it wasn't working in case there are others with the same probs. Cheers!

Hello, SC
Which model of phone did you have problem calling.
What is your Atrix Baseband stock radio version, mind is N_01.77.15P.
After flashing N_01.87.00R.

Hi All
I'm on Telstra with and ATT Atrix and was having this issue. I just flashed the 1_8_7 radio sbf and at this stage it appears to have fixed the problem (I haven't tried all the probelm numbers yet but the ones I have tried are OK). I also appear to still have good data speed and show a H+.
After flash the Baseband version is N_01.87.00R.
Thanks.

Di you need root or unlocked bootloader to flash radio?
Sent from my MB860 using Tapatalk

Latest Update: August 2011
The latest Offical OTA 4.5.91 Motorola Atrix 4G GingerBread 2.3.4 and Radio v1.77.30P Update have fixed this radio issue. No more crashes reboots when connect to T3020/X850 aka Telstra Smart Touch
Sam

good to know cheers was toying with idea of flashing telstra radio now confirmed no point

Related

No network connection - unlocked Atrix

Hello Atrix owners.
So I did the *#*#4636#*#* to access the phone settings and I think I hit something that screwed up my phone. I'm living overseas and I have an unlocked Atrix.
The phone worked fine (minus WiFi) but now the phone doesn't detect any cellular networks.
Any clues?
I can only think of one thing, I pressed the "USA Band" button but there is nothing else to select.
Please help!!!!
I have the same problem, unlocked Atrix from AT&T now with an O2 UK sim. entered *#*#4636#*#* and now I have no network connection on any sim..?
Did you find a cure for this?
I think people fixed it by sbf flashing, or by ota update. I suggest you flash the 1.2.6 sbf than ota update to 1.5.7. Regarding nonworking wifi jjatrix, there is a simple fix, you just need the phone rooted in order to do that. Search for the thread in the dev section.
The flash Back to 1.26 thread can be found at: http://forum.xda-developers.com/showthread.php?t=991072

Atrix keeps restarting when making a phonecall

ok this phone a brand new, i can receive calls and text but when i dial a number and try to make a call the phone restarts
This is factory unlocked and not rooted
Try flashing a newer radio rom.
I dont want to root it incase i cant get the original rom back.
It is weird as, i have tried with every sim card to make calls and it works but when i put the 3 sim in does plays up
We experienced the same issue on some Turkish networks as well and flashing a newer radio rom fixed the problem. Flashing roms and rooting are totally different. What you need is a newer version of your current baseband ( radio rom ) sbf and official motorola software flasher " RSD Lite 5.3 "
Hope it helps.
Thank you so much for that Semseddin.
My problem solved, i just flashed it using RSD lite 4.9
Thanks everyone
Hi. I've been having the exact same issue. I've got an unlocked AT&T Atrix and I'm trying to use a Three UK sim (I'm in the UK). I'm a bit new to the world of android, can someone post a link to an appropriate Radio Rom?
Thanks for any help!!
OK after a little more web searching I've found a (sort of) solution -
"Here's a quick fix for it thou, (not permanent)....
1. type *#*#4636#*#* on the dialer
2. Chose Phone Information
3. Set preferred network to GSM only
Viola...its fixed
problem with this fix is that you wont be able to use your 3G network but the dialer should be working."
Problem is of course that you can't use your 3G connection. Hope this helps anyone else with the same issue.
Link to article - https : // supportforums.motorola .com/message/379232
Why is it always 3 that cause a problem?
When the Nokia N900 came out, that wouldn't work with 3 initially until a couple of updates later!
lowndes783 said:
OK after a little more web searching I've found a (sort of) solution -
"Here's a quick fix for it thou, (not permanent)....
1. type *#*#4636#*#* on the dialer
2. Chose Phone Information
3. Set preferred network to GSM only
Viola...its fixed
problem with this fix is that you wont be able to use your 3G network but the dialer should be working."
Problem is of course that you can't use your 3G connection. Hope this helps anyone else with the same issue.
Link to article - https : // supportforums.motorola .com/message/379232
Click to expand...
Click to collapse
May not work for Pay as you go? I didn't think that it had 2G fall back?

[Q] my AT&t atrix problems (Belgium)

Hi,
I m quite used to play with firmware on my tablets (haipad M7 and malata zpad t2)or my motorola Defy so i m not completely n00b with android but here is some problems i got from my new Atrix
1°)i got it with AT&T release 1.8.3
problems:
some telephone numbers got it reboot (mobistar N° like voice mail 5555xx) or restart automaticly after i try to stop the conversation (red button) cause i got no sound
wifi problem when ssid is not broadcasted (froyo problem known) ,got to connect manualy
theses problems are minor coz for me 1.8.3 from at&t is the best available
2°)so i unlock the phone via fastboot : ok
3°)i took the International House of Pudding! (Unlock/root thread) Updated July 23 2011 1.8.3 (preinstall)
problems:
same as at&t 1.8.3 + many reboot (even if the phone is locked,wake up during the night with at&t white screen ;p)
reboot with "phone" application and "message" application
4°)i put International House of Pudding! (Unlock/root thread) Updated July 23 2011 4.5.91
solved:
phone numbers from mobistar (be) and wifi automatic connection to not broadcasted ssid
problems:
many many reboot (a reboot every 4 or 5 hours) from theses application..calendar,weather,phone,sms,main
5°)last but not least i put the 4.5.91 radio from motorola.
problem:
one and only...unable to enter the phone because loop of error from main application,the one and only solution is taking out the battery
6°)back to 1.8.3 from At&T ;p
c u
Alain
Hmmm... have you tried using any other roms? I suggest using an international one such as http://forum.xda-developers.com/showthread.php?t=1160649, although I'm not entirely sure whether your phone is ATT or international?
it s an At&t not international
i tried french one but ut didn t install

GPRS Icon gone! Cannot use GPRS!

I'm using Atrix with the latest 4.5.141 firmware. Locked bootloader & unrooted. I was using GPRS/EDGE connection fine. But suddenly the GPRS/EDGE icon in the status bar gone & I can't use my mobile network's Data...
I fell into this problem before. But rebooting a few times solved it. But I tried to reboot a few times today too! But that didn't help!
I can't use GPRS/EDGE network anymore! Tried to create a blank APN & then reverting to the original APN. Tried Airplane Mode Toggling ...But nothing helping!
Has anyone having this weird issue???
Which radio is your phone on?
How did you update? If you used the official update it will probably have flashed the new 37P radio which may not be working in your country?
CaelanT said:
Which radio is your phone on?
How did you update? If you used the official update it will probably have flashed the new 37P radio which may not be working in your country?
Click to expand...
Click to collapse
I'm using the latest 2.3.6 update which I got over the wifi. The radio is the default one they gave me.

[need help] razr xt910 NO service But phone is reading sim card & its contacts

Guys I have a strange problem my razr wont connect to any of the data 2g or 3g only on custom roms like 4.4 Kitkat,Carbon rom etc . I flashed them on slot 1,2 even on stock slot but no luck.. I tried to change Baseband But It always failed So guys help me.....
Edit 11.12.2013:::
I fixed the problem partially..
I fixed the network mess It was bad radio which did this all I flashed ICS radio and now network works fine in all roms (Stock and Custom) BuT bo mobile data on any of them
Edit::::
Now Phone says NO SERVICE on both stock And custom rom but reads sim card contacts & SMS's...
I tried reflashing stock rom But no success. Help me guys...
2g/3g for many of the newer roms has been a problem with both the XT910 and XT912. I know with cyanogenmod 10.2 I'm still not able to connect to 2g/3g although LTE does work. With the newest release of cyanogenmod 11 though I do get 3g and LTE, although some people have been reporting they are not. Seems it's headed in the right direction. Give the latest CM11 build a shot and see if it works for you.
Sent from my Nexus 10 using xda app-developers app
kk but still i have no luck getting 3g on newer versions too.
Is there any APN that saved in your network setting? If it doesn't, set it and save it by hand.
Sorry for my bad English
yup apn's are saved as usual
3n3rg1c said:
yup apn's are saved as usual
Click to expand...
Click to collapse
Uninstall your SIM CARD, and reinstall it again.
Sorry for my bad English
tried Not working Now even more strange thing happend NO SERVICE on Stock also but phone is reading sim card. I can see contacts & sms saved in sim card...
3n3rg1c said:
tried Not working Now even more strange thing happend NO SERVICE on Stock also but phone is reading sim card. I can see contacts & sms saved in sim card...
Click to expand...
Click to collapse
Reboot
Sorry for my bad English
Nothing is helping me dude I also tried flashing stock rom via rsd also.,.
3n3rg1c said:
Nothing is helping me dude I also tried flashing stock rom via rsd also.,.
Click to expand...
Click to collapse
Can you make a call? Did you have paid the SIM card cost?
Sorry for my bad English
Yup my SIM is in contract and working on other phones I can make and receive calls but not on razr I get NO SERVICE message
Open the phone (or dialer, whatever you would like to call it) and Dial *#*#4636#*#* and go to Phone Information and tell us what the preferred network is.
--
Also:
What ROM did you get LTE Only on?
I learned that sometimes ROMs can mess up NV's. The only way of fixing this is to wipe everything and start fresh. And when you are flashing you cannot downgrade, it will fail every time. You may already know what I am telling you but just in case.
And what carrier are you with?
Sent from my XT912 using Tapatalk
In my case in testing I am on GSM auto prl. I tried Flashing JB stock moto BUT it also did not solved my problem. I have erased my cid and checked with different region stock also but no progress
happened with my friend's xt912
turned out sim jacket problem
Hooray I fixed the network mess It was bad radio which did this all I flashed ICS radio and now network works fine in all roms (Stock and Custom) BuT bo mobile data on any of them
3n3rg1c said:
Hooray I fixed the network mess It was bad radio which did this all I flashed ICS radio and now network works fine in all roms (Stock and Custom) BuT bo mobile data on any of them
Click to expand...
Click to collapse
I m having same mobile phone xt910 with idea sim ... already pissed with moto and google for not releasing JB in entire asia &
Now Same problem here but differnence i having this problem a sudden out of nowhere
its just been 13th month for my razr
never rooted or flashed ...
just updated to ICS from stock GB via usb data cable as update was in my country
I purchase a new microSIM & also did a data / factory rest from phone boot option ( u know from tht recovery option comes after rebooting in boot seq mode) to solve the problem but no positive result ... though i found one thing if u go to settings -> more -> mobile networks-> select network ... there you'll find 3 option
1) 2G only
2) 3G only
3) automatic default
well by 1st option works it given me range ... doesn't show no service or emergency calls but 2nd & 3rd option gives me same problem " NO SERVICE " or " EMERGENCY CALL "
sys version -
673.943.328.XT910.AsiaRetail.en.03
firmware version -
GAS_ASIA_USASPDRICSIRD_P021
i m worried if its really sim card jacket problem ...
hey faheemakbar18 how much time & money it took to fix that problem
I dont think its the problem of sim jack. Just go to dialer then *#*#4636*#*# then to phone info then hit menu key select radio band & choose option to automatic.. Hope this helps you.. I had same issue when I chose US BAND
XT910
3n3rg1c said:
I dont think its the problem of sim jack. Just go to dialer then *#*#4636*#*# then to phone info then hit menu key select radio band & choose option to automatic.. Hope this helps you.. I had same issue when I chose US BAND
Click to expand...
Click to collapse
Hi. I have XT910 for more than two years. After brought the phone from Australia to Hong Kong (use Hong Kong SIM card) and back to Australia (replace SIM card with Aus one), I have the same problem as you. Phone can make voice call, but no mobile data connection (3G, 2G).
Want to know if your problem is fixed or not?
I once had an issue like this on my xt910 gsm and I found a way to fix it
Murphyung said:
I once had an issue like this on my xt910 gsm and I found a way to fix it
Click to expand...
Click to collapse
Hi. Can you tell me how to fix the issue: no mobile data, and phone saying "Syncing SIM card contacts"? Thanks.

Categories

Resources