Everytime I use my camera on my mozart my phone shuts down completely and starts back up again, it also sometimes freezes, but only when I use the camera
Everything else on the phone works fine, and I have had this phone for 5 months now and have had no problems with it until now.
It is really annoying me because I cannot use the camera as it is guaranteed my phone will shut off.
I have done a hard reset and this didn't fix the problem.
I am not sure whether my phone is under warranty as I purchased it from ebay.
Please help I don't know what to do.
Anyone please?
Someone please help ?
Sorry for the late reply.
Send it to a nearby HTC shop and get it fixed. It could be a hardware problem.
How much will this cost?
warranty should cover it, the mozart does not exists for 2 years
http://www.htc.com/de/selectcountry.aspx
yeah, this phone started 2nd half of 2010?
Related
I have had problems with my HTC HD2 for a couple of weeks with things like the home button not working, the screen going to landscape all the time even without turning it side on, when I am making calls the speaker turns it self on and goes into landscape too. I have upgrade the o2 rom from HTC to 1.72.206.3 (86372) WWE and that fixed the problem for 2 days now its returned to doing whatever it likes. Please help as I love the phone but its driving me mad.
'stuck in car kit mode', , , hardware fault, the usb port is shot, save yourself weeks of trying to fix it and just send it for repair.
http://forum.xda-developers.com/showthread.php?t=619859
on the plus side, o2 replaced my screen too, and its much better than the screen it shipped with.
Would it worth doing a hardware reset 1st before sending it back?
only from the point of view of not sending them your contacts and data, , they will flash the latest rom anyway.
The big danger is if you have hspl installed, in which case you MUST remove it, else they will refuse to fix it.
Oh and if you have unlocked the network, you will need to get a new unlock code, cos the IMEI will change when they change the mo. board, and it will be locked again.
Great thanks will get it sorted out this weekend then. HTC said they would look at it to. Which is the best option. I dont know what hspl is so I dont think I have it on the phone
ahh well you would know if you had hspl'd.
O2 were fine for me, gave me a freepost address to use, and i got it back 6 days after posting.
I bought my GF an HD2 from flebay, brand new, you know the type of ad "unwanted upgrade".
OK OK I know
It hasn't been blocked so the account is still running OK (seller didn't like the HD2 wanted cash to run an iPhone on the account)
Problem is, after 9months the HD2 has started overheating and rebooting when using data or GPS.
If My Location tries to update it reboots, sometimes goes into a continuous reboot loop, only taking the battery out will stop it.
It gets very warm around where the sim card is when this happens.
We've tried a hard reset, no different
Question: Will HTC honour the guarantee (less than 9mnths old) when I'm not the original owner or should I send it to a repair centre and cough up (I guess it needs a new Mboard )
Has anyone been in this situation?
Have I now got an unsaleable brick?
Thanks
I doubt it, have you tried the latest stock rom? that might change the way it runs
Or a not stock rom and radio from this site?
johnerz said:
I doubt it, have you tried the latest stock rom? that might change the way it runs
Or a not stock rom and radio from this site?
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Click to collapse
Hi, thanks but I'm pretty sure it's a hardware fault
You've checked for a bent battery pin?......
conantroutman said:
You've checked for a bent battery pin?......
Click to expand...
Click to collapse
Thanks
Yep, and cleaned the battery terminals, tried a different battery (out of my HD2).
The phone works OK if we cool it down by leaving it in a cold room for a couple of hours, but then as soon as it gets some hard usage, long phone call, data, GPS it starts to heat up and reboot again.
It just occurred to me we haven't tried a different sim in it, might try that and see if it's any different!
EDIT: GF hasn't used the phone for about a week now, now it won't get past the white HTC boot screen, just continuously looping.
yes they will honour it , i was in exact same situation and they told me it was 100% covered by the warranty , although the blanket email said to include proof of purchase customer service told me not to worry about it . had it back within 5 working days.
definitely sounds like the motherboard. Same problem with mine. T-mobile bought me a new phone.
I think the warranty date period is based off of the imei and when the phone was shipped out. I would call htc and ask. Couldn't hurt
Thanks for the replies, I suppose it's worth a try.
I'll let you know how I get on with HTC
Fixed
Update:
We sent our HD2 back for repair, HTC picked it up and returned it no charge.
Motherboard replaced.
Fault described on the repair document as "MB Current leakage, battery overheat, MB replace."
Totally excellent service.
Thanks HTC we love you
My galaxy tab has been working great until about a week ago when I was using it and the screen just went blank. It is still on because it is backlit and the touch screen still works and I can hear the sounds and it vibrates but there is no display. I have searched every and found no fix! I spent 20 minutes on the phone with a Samsung rep and they were no help whatsoever. Id like to avoid sending my tablet in for repair.
My tablet is rooted but is still running the stock rom.
PLEASE HELP! Thanks.
I think there's a loose contact in there somewhere. Possibly the LCD as the digitizer seems to respond
Thanks for the reply. I gave in and battled two customers support reps the first of which hung up on me while trying to transfer me within the first 5 minutes. If it's not a hardware issue and anyone else has a fix ill be checking this. If not then I'm probably gonna send it in for repair.
Probably some moron applied pressure on the screen on the units when it comes in bundle order, like when you press an LCD for too long it creates a rainbow? most cases it just dies.
Provenancewow said:
Thanks for the reply. I gave in and battled two customers support reps the first of which hung up on me while trying to transfer me within the first 5 minutes. If it's not a hardware issue and anyone else has a fix ill be checking this. If not then I'm probably gonna send it in for repair.
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Hi guys, I wonder how did the problem was fixed. I´m having a similar problem with a 8 months tab. After 02 weeks turned off, when I turned it on the screen came up with reddish noise (like a TV without signal) e turned to blank right after. I´ve charged the battery during the night and tried again. The image came garbled and turned again as before going blank just after. Trying to reset and hard reset produced no result.
As I bought this tab in USA and am in Brazil now no service rep was keen to take it back.
It seems to me being a hardware problem (a bad conection may be??). I´ve seen some videos on you tube how to desassembly it (does not seem much difficult). Would you, guys, think is worthfull? Send it back to USA going to cost some money and problably months of time...
rgds
Mario
I've spent 2 about weeks trying to figure out why my camera is no longer working. I tried to get s-off but with no luck so went ahead and flashed ICS while being s-on. I did run into some problems where the phone would get stuck at the htc screen but it turned out to be a bad download.
The phone runs great but for some reason the camera just doesn't want to load. When I launch the camera the phone acts as if its about to load but just freezes at a black screen. The phone is unresponsive until after a battery pull or on occasion it will restart on its own after some time. Hitting the back key and home key don't do anything but give some unresponsive haptic feedback.
The day that I noticed it wasn't working was the day my amaze overheated when using navigation while on the car charger. It's overheated before with the same setup and has always worked fine same goes for my HD2 and TP2. I've already called HTC and T-mobile to see if it's a common problem, which it isn't, so it's either a repair or refurb.
I'm a little weary thinking that it could be a hardware problem since the heat is generally around the camera lens when the phone gets hot. Especially with the risky method of achieving s-off again around the camera. I'm hoping I'm just paranoid and this turns out to be a software problem.
I would like to get some input from you guys regarding my problem. I love this phone too much to get a refurb and doubt htc can fix it if it turns out to be a software issue. Any input would be greatly appreciated.
howhi50 said:
I've spent 2 about weeks trying to figure out why my camera is no longer working. I tried to get s-off but with no luck so went ahead and flashed ICS while being s-on. I did run into some problems where the phone would get stuck at the htc screen but it turned out to be a bad download.
The phone runs great but for some reason the camera just doesn't want to load. When I launch the camera the phone acts as if its about to load but just freezes at a black screen. The phone is unresponsive until after a battery pull or on occasion it will restart on its own after some time. Hitting the back key and home key don't do anything but give some unresponsive haptic feedback.
The day that I noticed it wasn't working was the day my amaze overheated when using navigation while on the car charger. It's overheated before with the same setup and has always worked fine same goes for my HD2 and TP2. I've already called HTC and T-mobile to see if it's a common problem, which it isn't, so it's either a repair or refurb.
I'm a little weary thinking that it could be a hardware problem since the heat is generally around the camera lens when the phone gets hot. Especially with the risky method of achieving s-off again around the camera. I'm hoping I'm just paranoid and this turns out to be a software problem.
I would like to get some input from you guys regarding my problem. I love this phone too much to get a refurb and doubt htc can fix it if it turns out to be a software issue. Any input would be greatly appreciated.
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I actually had this problem when I first got my Amaze. It worked fine for one day, and then the next day, when I tried to open the camera app, it would give me like blank screen and freeze up (like your phone). I did a factory reset, went back to stock, etc, but nothing fixed it. Luckily, it was only my second day since I received the phone, so I called TMobile, and they replaced it with a new one using expedited shipping . I don't know what your situation is, but if you try going back to stock, and it still doesn't work, I'd trade it in for a working one.
IF you dont have a reciept, call HTC And set up a warranty exchange as camera is a hardware issue not a software issue (since uve voided your warranty on teh software by upgrading to ICS)
ed116 said:
IF you dont have a reciept, call HTC And set up a warranty exchange as camera is a hardware issue not a software issue (since uve voided your warranty on teh software by upgrading to ICS)
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Yea I got a warranty replacement through t-mobile yesterday. I'm hoping I can still get my original Amaze working because there are a few minor things with the replacement that are going to bother me, not to mention getting everything back to the way i had my original phone.
Backup via recovery and restore to the new phone.
Hello all, I suddenly had a problem which causes wifi and bluetooth stop working. What happens is;
When I click turn on wifi button, 'Error' message shows up under the button in order to turned on or connecting after 5-10 seconds.
And when I click turn on bluetooth it only loops, turn on, turn on, but never turns on.
I seached a lot in the web and in XDA, there is nothing to solve the problem. My warranty is over and I switched my country. I have to fix it by myself.
I watched this video, http://www.youtube.com/watch?v=SYz_RiuFVRk&feature=youtu.be
that French guy is solving the problem which I have. But everyone says that it solves the problem temporary. I have to solve it permanently.
IS THERE SOMEONE who know how to solve the problem, and what should be done? I can try anything to solve it.
please do not say that, do factory reset, full wipe, try another rom, flash radio.... etc. BECAUSE I have done all. I'm pretty sure that it is a hardware problem.
Lots of people have this problem and this topic can help them too. THANKS!
Sadly I had the same problem, and the only information I could find was to flash it back to stock and etc. you've already read that and done it (as have I). If it doesn't work under stock conditions, it is a hardware problem, meaning the wifi/bluetooth chip is broken (unless for some miracle it is a stubborn software problem that nobody has figured out yet, but don't count on that). This is the case with my atrix. There is nothing we can do besides sending it back for repair, or somehow repairing it ourselves since our warranties are long expired.
I'm looking to get a new phone, since wifi is absolutely critical for me (200mb/month data plan). I am deeply saddened that I will lose my Atrix, it was truly an amazing phone. It happened to break right before the upcoming ICS update. I'm torn between Atrix HD ($50 at Costco online with a lot of extras thrown in for free, plus free activation.) and the HTC one x (80 with less goodies, free activation) I would go SG3, but that is 200, and I'm leaning towards the htc 1x right now...
Thanks for your reply
Thank you so much for your answer. I guess it is a hardware problem too. But I have to fix it. In my country I dont know how to find someone who can fix it, because Motorola is not so common in here. Can I fix it by myself with someone's guidance? I'm planning to sell the phone after I fix it. I will be really appreciated if someone can help.
http://forum.xda-developers.com/showthread.php?p=29431942
Has the information on finding if you have official warranty left and how to schedule a repair, about halfway down.
Matt
Sent from my MB860 using xda app-developers app