Not getting email notifications - Thunderbolt Q&A, Help & Troubleshooting

I've been using Das bamf 1.6.3 on my Thunderbolt for a week now and it's been working fine, now all of a sudden sometimes I get my e-mail notifications and sometimes I don't, it's intermittent. It doesn't seem to be specific where the source of the e-mail comes from. Its been happening for two days and no changes have been made to the phone. Anyone have any ideas?

I think the email sync defaults on manual-sync when not at peak times, which is defaulted as Mon-Fri 8:00am - 5:00pm, I believe. If your settings are like this then you wont receive a notification on the off times unless you manually sync your email.

I know this sounds newbish, but where do I set the frequency to which it updates? I went to account/sync and there is no way to adjust it's sync schedule. I even tried under settings for gmail. Thanks!

I personally dont use the Gmail app for my email I use the "Mail" app for it. You can connect multiple email accounts to it and if you go to Settings > Accounts & Sync and select each mail account you can then set up an update schedule.

Related

Hero Email issue

I have original HTC hero Rom 1.5 Android, waiting for 2.1. My issue is, the email application doesn't check my emails as per schedule and I don't get notified of nothing although notification sound is on, send and recieve polling check is every 2 hours. I can send emails fine I cannot recieve most of the time. My hotmail account doesn't work at all, I got all the settings from hotmail website.
In k9mail, I get old messages as new every single day so I uninstalled it.
Thx.....
Check you dont have a task killer that is killing the mail app so its not checking like it should.
Failing that get your current email (hotmail, yahoo mail, whatever it is) to forward emails to a gmail account, that way you get push emails.

[Q] HTC EVO 3D E-mail notifications assistance please.

So here is my query, I have searched but did not find anything that remotely assisted me with my particular problem.
I have multiple e-mail accounts set up on my phone. 2 Gmail accounts, 2 yahoo accounts, and a pop3 email account for my website. It is also likely that I will have to set up my work e-mail on the phone too here in the not too distant future.
I currently get 1 email in any of the email boxes and I am constantly barraged with constant email alerts notifying me of new mail every 5 minutes it seems. Is there any way to change them to all only notify me of new mail and not just alert until I actually read the unread mail? It's not always possible for me to get right to it and to have those notifications continually coming in is a little annoying.. Is there a way to stop the multiple notifications and stick to alerting only on new messages for all accounts?
I should say I'm a recent convert from the iPhone 4 to the HTC EVO 3D and love every aspect about it except for this.
Thanks in advance from an HTC EVO 3D & Android Noob!
I'm not quite clear on your problem. Are you receiving multiple notifications because your using multiple email applications? Or are all your email accounts set up through the stock sense email app which provides separate notifications for each different account?
I have 5 email accounts. 4 are set up through gmail and the third is a pop3 account which I have forwarded to a gmail account.
I have my accounts set up through gmail and exchange activesync. I use the gmail app and the sense app because of its unified mailbox. I have the notifications disabled for each account on the sense app and just rely on gmail to notify me.
Another thing you can do is turn off the notification for the gmail app and customize the notifications for the sense app, since you can set peak and off peak hours. So for your less busy or less important accounts you can pull every 2 hours but for your important accounts you can set to push (if your set up through exchange.)
I don't know if this is any help. If you clarify a little I might be able to provide a more clear response.
parousia15 said:
I'm not quite clear on your problem. Are you receiving multiple notifications because your using multiple email applications? Or are all your email accounts set up through the stock sense email app which provides separate notifications for each different account?
I have 5 email accounts. 4 are set up through gmail and the third is a pop3 account which I have forwarded to a gmail account.
I have my accounts set up through gmail and exchange activesync. I use the gmail app and the sense app because of its unified mailbox. I have the notifications disabled for each account on the sense app and just rely on gmail to notify me.
Another thing you can do is turn off the notification for the gmail app and customize the notifications for the sense app, since you can set peak and off peak hours. So for your less busy or less important accounts you can pull every 2 hours but for your important accounts you can set to push (if your set up through exchange.)
I don't know if this is any help. If you clarify a little I might be able to provide a more clear response.
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Click to collapse
Yes, I am using the built in sense email app for multiple mail accounts. I'm beginning to think that each time it reaches out and it sees an unread message on the server whether or not it has notified me of that single unread message. I'm not a fan of linking all of my accounts to one Gmail account on here as they all serve a separate purpose and I can prioritize them as needed by looking at the status bar notification.
I don't think I've touched the native Gmail app at all since I've had this thing. I have 3 accounts that are set up to reach out to get new mails at 5 minute intervals (1 Gmail, 1 yahoo & 1 pop3) and the rest I have moved to 30 minute intervals as they are not as time sensitive.
I just checked the native Gmail app and the notifications are set to off. I guess this is just something new to me since leaving AT&T and getting rid of my iPhone. I was hoping there was some kind of notify tweak that I was missing that would only prompt it to notify of new mails period. I can't always grab my phone to check mails immediately so that's how I noticed it..
I'm so green to this, I've only had my EVO3D for a week now.. I think I got too used to the iPhone but decided to lose AT&T and move back to Sprint. Any help or other ideas would be greatly appreciative.
And many thanks to you parousia15 for your assistance in this matter thus far...
In the Notification settings is there not an option similar to "Notify me Once"? I use this option in Gmail and also in Handcent SMS for notifications. I don't use the stock mail app so not sure it is there or not.
Vdubtx,
I checked that under the native mail notification settings and there is not one that I can find. I did just start with handscent so I"m trying to learn more about it as time goes on.. So far I love my phone.. I don't think I'll be changing any time soon...
I've tried to replicate your situation, unfortunately, when I get a new email through the native sense app, it beeps once and only once. It doesn't renotify me after any amount of time. I don't know what else to recommend. Sorry.
parousia15 said:
I've tried to replicate your situation, unfortunately, when I get a new email through the native sense app, it beeps once and only once. It doesn't renotify me after any amount of time. I don't know what else to recommend. Sorry.
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Click to collapse
thanks for trying! I guess I'll have to try and see what I can figure out myself then..
I did recently find some complaints over on Android Central that were exactly the problem I'm having. These were from a year ago with the EVO 4G but no one had any constructive help there. UGH... My hunt shall continue tomorrow I guess..
I have yet to find a fix for this issue. I've come to the realization that the stock email app sucks with notifications. I just want a single notification of new emails not a notification every time it checks that I haven't read the previous email. Starting to miss my iPhone for this function!
Download the actual gmail and yahoo mail app for real time notification of new mail rather than unread mail. You can use the stock mail app for you pop3 account. That worked best for me.
As a mail server admin I have seen issues with POP3 clients (mobile and computer) where the client will not properly keep track of what is new.
Even more frustrating is that the server can cause this as well.
First thing is to methodically figure out if it is a certain type of email account. If it is the POP account then try connecting through IMAP instead.
The only real way to know is to sift through the server/device connection logs.
Worst case, to be less enjoying, you could turn off just the vibrate and sound part of the notifications and keep the icon.
Richard
Sent from my PG86100 using XDA Premium App
I'm having the same issue. I ended up muting the notification and just having the icon display the new e-mails. Though it would be nice to have it ring only once because I would like to actually be notified without the repeat every 5 minutes.
This is happening on my EVO 3D and also on my dad's Thunderbolt. Both using the default Sense mail client.
I actually did a little testing and it is in fact repeating only when it checks for mail. If the client checks for new e-mails every 10 minutes, it will notify you every 10 minutes. This most likely means that it's not actually a reminder alert but an alert that new mail is present like someone else said could be possible in this thread.
That being the case, there wouldn't be an option to change that in the settings unless something gets updated. What needs to happen is that the client must recognize the e-mail has already been downloaded previously so it doesn't notify again and again that there is a "new" e-mail.

[Q] How to disable Gmail auto-update

My Gmail email currently notifies me as soon as I receive an email, which is very annoying because sometimes I'll check it and put my phone down and then immediately get another email. I don't want to disable notifications completely, I just want to set it to only refresh every 30-60 minutes or so. I've seen this option in the default Mail app but can't find it in Gmail. Is there any way to do this?
If you are using the gmail app on ur phone, it is set to "push" notifications. that means it gives u email right when it receives with a 5-10 sec delay. There is no way to do a "poll" notification, which is the kind of thing you want. tbh push is better because there is no battery drain while poll has to go on the gmail servers every 30 mins or however you set it to. but if u really want it then just use ur email app.
rpimps said:
My Gmail email currently notifies me as soon as I receive an email, which is very annoying because sometimes I'll check it and put my phone down and then immediately get another email. I don't want to disable notifications completely, I just want to set it to only refresh every 30-60 minutes or so. I've seen this option in the default Mail app but can't find it in Gmail. Is there any way to do this?
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Click to collapse
The closest I'd say you can get with the actual Gmail app itself is to check the "notify once" option in account settings. I know that's not quite what you're talking about, though.
Dataslycer is right. Since Gmail is natively push, you're going to get immediate notification of a message. The only way to do exactly what you're talking about is to enable imap in your Gmail account settings on the web, then add your Gmail account as an imap account in the phone's mail app. You can tweak as you like there. But, as Dataslycer said, imap polling will really take a chunk out of your battery life.
Sent from my HTC Sensation 4G using Tapatalk
How much battery would polling use? I have my business email set up in the Mail app and it's set to refresh every 30 minutes. The only thing I don't like about Gmail pushing the messages immediately is I can't stand my phone going off so often and the notification LED always blinking and I haven't found a way to disable the LED for Gmail only without disabling notifications for Gmail altogether.
rpimps said:
How much battery would polling use? I have my business email set up in the Mail app and it's set to refresh every 30 minutes. The only thing I don't like about Gmail pushing the messages immediately is I can't stand my phone going off so often and the notification LED always blinking and I haven't found a way to disable the LED for Gmail only without disabling notifications for Gmail altogether.
Click to expand...
Click to collapse
If you're using a separate imap for your work email, then adding gmail as another imap wouldn't be a problem in terms of battery life. Half-hour increments for polling also is fine in terms of battery life. However, if you added gmail as an imap to the native mail app like you have done for your work email, you would lose certain functionality like archiving. I had mentioned the "notify once" option in the gmail app. Check that. What it does is this: it will notify you once of a new message in your gmail (as you choose- sound, vibrate, etc.), but it will not notify you of any other new emails until you check your messages. Maybe this would be a compromise that would work for you? In terms of the LED flash notification, I'm not sure if unchecking "email" in Android settings> display> flash notifications would disable the LED for gmail. Of course it would disable the LED for new work emails in the native mail app. If that's not a problem, check it out. I'd be interested to know the result.
Sent from my HTC Sensation using Tapatalk

Email app not syncing automatically?

I have two hotmail and one Gmail accounts set up in the HTC mail app. I set them up as generic POP3/IMAP accounts (meaning, I didn't click on the preset for hotmail/gmail when first creating the accounts). I set the up exactly the same as I always have on my Incredible.
I have them all set to update every two hours, however, only the first account (both the one created first and the one selected as primary), will actually sync automatically. The other two only sync when I manually prompt it.
I have deleted and re-set up the accounts multiple times, and even did a factory reset of the phone just in case I broke it somehow, but I get the same results. Is anyone else setting up multiple POP/IMAP accounts and having this issue?
I have also noticed that often, the led doesn't stop blinking after I check the email.... and the mail icon on my home screen will stop showing an unread number when I open it even if I don't open the unread mail....
I use the Hotmail app from the market. Notifies me as soon as I get an email. There is also a Gmail app if you need it.
Sent from my HTC
LTE 4G Rezound
I've had the notification light blinking with nothing pending to check with other apps, notably Talk. It seems that if I'm in the app when a new message comes in, so I read it immediately, and there's nothing in the notification bar, it will turn the blinky light on and not turn it off until you exit out and read it again. Not really a huge issue, if you know to look for it. What is more of an issue, however, is when the light never goes on when I have an unread message, and I have to check the screen manually. Had that same problem from time to time on my Incredible running a Sense 3.5 ROM, so I wonder if that's just a problem with the apps that come with the new Sense.
I can't stand the Gmail or hotmail apps. The hotmail app doesn't get emails past 30 days and the Gmail app, to me, is a mess. More than that, I really like having the unified inbox of the HTC mail app.
bast525 said:
I can't stand the Gmail or hotmail apps. The hotmail app doesn't get emails past 30 days and the Gmail app, to me, is a mess. More than that, I really like having the unified inbox of the HTC mail app.
Click to expand...
Click to collapse
I don't need email a month old.
Sent from my HTC
LTE 4G Rezound
I have a similar issue. I had a Thunderbolt and both email (the Native sense combined box) and the GMail client synced fine. I switched to the Rezound. Here is what I have found. If I use the Gmail client everything syncs with the gmail servers but the native sense combined box does not update as read or deleted. If I use the native client it all syncs correctly, including the Gmail client. Here is the problem. If I use the computer or my tablet, the email on the the Rezound client does not update as read or deleted. I know I can remove the account form the HTC/Android client, but I shouldn't have to and I like the combined in box. I don't know if this is a flaw in this version of Android 2.3.4 or something is set up wrong. I am using IMAP and have not changed any online settings since switching from the Thunderbolt.
I never found a solution, so instead I came up with a workaround. I just put the sync all widget on my home screen. Now, whenever I get new email in my primary account, which doses update automatically, I am in the habit to hit.the sync all widget. Not the best solution but it's all I could think of barring going with like k-9 mail or something.
Yes, had a problem initially, but now....
Bought my phone on opening day, and immediately noticed a problem with the stock email program (not syncing, only displaying 5 email accounts). Initially added 10 various email accounts (3 pop, 3 yahoo, 2 gmail, 1 hotmail and 1 aol), but only 5 would show up on the display, so I tried adding the missing accounts again and got a message saying that the account was already setup (weird). Now all of a sudden, in the last couple of days, all 10 email accounts are now visible. I suspect that HTC might be pushing software updates/fixes to correct some of the initial bugs in the OS.

[Q] Sense Email not syncing

Anyone else having problems getting the native HTC email to sync correctly? I have an Exchange account and 3 IMAP accounts and the IMAP accounts will not sync on a regular basis. I loaded up Enhanced Email and it works fine.
I checked as many setting as I could and all appears to be set correctly: wireless networks all set to never sleep, background data and auto-sync both checked
I can keep using Enhanced Email but it's aggravating that I can't get the HTC app to work correctly.
Anyone have any ideas?
I figured it out. When I first got the phone and went through the setup I got a 504 gateway error. I also got there 504 gateway error when initially trying to set up my email accounts. Called customer service and they said to skip out of the setup and do everything manually. She said there was a glitch in the software and that the Gmail and Yahoo account setups didn't work and that all accounts needed to be set up through the IMAP process. Needless to say this is what was causing my problem.
To correct the email sync issue I deleted all of my accounts and set them up through the Gmail and Yahoo account set up process and all appears to be working now.
I am having the same problem so I just tried this option of setting up my yahoo accounts through the set up process. It does appear to receive email much faster but there are some downsides.
My Yahoo inbox (on the website) and the inbox on my Rezound are not completely synced now. The app has the option of downloading up to 30 days of email. Mail older than 30 days doesn't show up on the phone even if it's in your inbox on the website. Conversely, email that I deleted or moved from my inbox some time ago has now magically reappeared on my phone.
Another problem is that my mail folders that I set up on the website do not appear on the Rezound mail app anymore.
Seems the negatives are too numerous to have better syncing. I'm switching back to the manual setup as all the problems I mentioned above are not there and I'll just put up with poor syncing for now.

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