Hey everyone, so i'm currently on the sprint sero plan with the HTC TP2. I'm switcing over to the sero premium to get the HTC EVO 3d. I went into the sprint store to pre-order a phone and the rep told me i had to call a certain number to get my phone since i'm sero, however when i called the number they said i'll have to wait till release date, can't pre-order.
Was the sprint rep wrong, or is there something i can do to remedy this??
Also, there's no way me getting around the paying the full 500$, is there?
gah ....
you can pre order in store no problem. not sure why they would say otherwise.
you cannot pre order through telesales unfortunately. i wish they would change that.
as far as pricing goes it depends on your upgrade status.
amazon has them for $469 contract free.
I need to know if I can upgrade my sero premium with best buy... I'm the first pre-order on the list... I get mixed answers... any ideas? Questions? Concerns? Comments?
Sent from my SPH-D700 using XDA Premium App
You have to find someone willing to do it for you.
Sero is supposed to be done @ sprint.
WireFly will pre-order it for you while you're on SERO. Just ordered mine. $179.99
eXplicit815 said:
WireFly will pre-order it for you while you're on SERO. Just ordered mine. $179.99
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Have you done this before?
Wirefly has posted that they do not do sero.
I've never ordered from WireFly, but I sat on the phone with them and placed the order. I got an order confirmation and everything...
Hmmmm... let's hope you get it with no complications.. usually when I tried upgrading online or phone order I would get a "problem with your order" email... let us know the outcome please..
Sent from my SPH-D700 using XDA Premium App
z31k said:
Hmmmm... let's hope you get it with no complications.. usually when I tried upgrading online or phone order I would get a "problem with your order" email... let us know the outcome please..
Sent from my SPH-D700 using XDA Premium App
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I'll definitely keep ya'll posted... Did you do yours from the website, or call?
Did mine through the website a year ago before they had the mandatory plan change, I checked earlier yesterday. I also tried radioshack as well and had the same results.. seems you have to pick a plan after picking your phone when upgrading now... here is some of the mixed reviews from sero plan upgrade attempts... that is if you guys have time to read it. http://www.sprintusers.com/forum/showthread.php?t=213519
Sent from my SPH-D700 using XDA Premium App
z31k said:
I need to know if I can upgrade my sero premium with best buy... I'm the first pre-order on the list... I get mixed answers... any ideas? Questions? Concerns? Comments?
Sent from my SPH-D700 using XDA Premium App
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just buy from sprint, you can still preorder it from there. They have to switch you from sero to sero P
z31k said:
Did mine through the website a year ago before they had the mandatory plan change, I checked earlier yesterday. I also tried radioshack as well and had the same results.. seems you have to pick a plan after picking your phone when upgrading now.[/url]
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but the OP was asking about how to go from sero to sero P; you can get your upgrade discount by switching from sero to seroP at sprint stores. Couple that with your 150 discount if you are up for it and it wont be too bad to get your 3vo3d
Or you can call 8886037981 to switch to and from any sero plan... my fault... should I create another thread to touch up on my question? I'm not tryin to troll or steal your thread... just trying to see if my pre order was placed for nothing.
Sent from my SPH-D700 using XDA Premium App
z31k said:
Or you can call 8886037981 to switch to and from any sero plan... my fault... should I create another thread to touch up on my question? I'm not tryin to troll or steal your thread... just trying to see if my pre order was placed for nothing.
Sent from my SPH-D700 using XDA Premium App
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thanks for that number... I have to upgrade my fiance's line from Sero to Sero premium so she can take my Evo. Ill try calling it this afternoon/evening and will post results.
So I have a friend who is in the employee referral program. So just to be clear, she can add a line to her account at a Sprint store if she has this plan?
I thought it could only be by phone but if not, I will tell her to pre-order at the store.
Thanks!
Or you can call 8886037981 to switch to and from any sero plan... my fault... should I create another thread to touch up on my question? I'm not tryin to troll or steal your thread... just trying to see if my pre order was placed for nothing.
Sent from my SPH-D700 using XDA Premium App
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thanks for that number... I have to upgrade my fiance's line from Sero to Sero premium so she can take my Evo. Ill try calling it this afternoon/evening and will post results.
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You'll have no problem at all with the number given. I switched from sero 1250 to sero 500 with no problems what so ever...
Sent from my SPH-D700 using XDA Premium App
[email protected] said:
So I have a friend who is in the employee referral program. So just to be clear, she can add a line to her account at a Sprint store if she has this plan?
I thought it could only be by phone but if not, I will tell her to pre-order at the store.
Thanks!
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I don't see why not... take the number I posted with you in case they give you a hard time... its a direct number to the virginia sprint employee accounts call center. I know it's with the sero plan for sure.
Sent from my SPH-D700 using XDA Premium App
This is what I plan on doing, hope it works...
Call the number posted above to switch from Sero to Sero P. Then go to wirefly to buy the phone and select the "no plan change" option.
Just as an FYI, it didn't work. I am already on SERO P because I have a HeroC. I pre-ordered my EVO3D last night with WireFly, and they said everything went through, but I got an email this morning saying the order was canceled. It also said to call 800-SPRINT1 to "complete" the order. I called and got telesales, and they told me they can't pre-order the phone there, I would have to go into a Sprint Store and pre-order it. They also said that it probably canceled because I didn't have the additional $10 Premium Data add-on for 4G (although the person I spoke to at WireFly told me they were adding it to my plan for me).
So, looks like I'll be heading up to the Sprint Store in front of the Mall at Millenia after work to pre-order my phone there at full price. If you pre-order in store, you HAVE to buy a $50 Sprint GC, then use it towards the purchase of the $200 for the phone. Weird...
Couldn't you just call Sprint and have them add the $10 fee and then order from wirefly?
Related
Any other Sprint employees trying to get an Evo 3D? I'm a B2B rep for a preferred dealer and I got the same old story they gave everyone last year with the Evo. EMPLOYEES MUST WAIT!
Anyway around this? buying the phone at full price? Just started at Sprint 2 months ago so I'm not that familiar with how this stuff works yet.
teddy_ballgame3 said:
Any other Sprint employees trying to get an Evo 3D? I'm a B2B rep for a preferred dealer and I got the same old story they gave everyone last year with the Evo. EMPLOYEES MUST WAIT!
Anyway around this? buying the phone at full price? Just started at Sprint 2 months ago so I'm not that familiar with how this stuff works yet.
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I got the same treatment...but then I went around that and preordered it at radioshack lol
Korey_Nicholson said:
I got the same treatment...but then I went around that and preordered it at radioshack lol
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You are an employee? Radio Shack didnt ask to change you plans?
Im on SERO-P and trying to figure out where i can upgrade aside from Sprint.
I am sure if you go into the shack or BB and pay full retail for it they will not question you as to why you want to not have them activateit for you.
It's my understanding that when you call Sprint customer care to activate the phone, they wont put it on your employee plan. I'd consider paying full price but I don't want to get stuck with a $500 phone I can't use.
Sent from my PC36100 using XDA App
teddy_ballgame3 said:
It's my understanding that when you call Sprint customer care to activate the phone, they wont put it on your employee plan. I'd consider paying full price but I don't want to get stuck with a $500 phone I can't use.
Sent from my PC36100 using XDA App
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Well couldn't it be activated online?
Sent From My HTC Evo 4G Using Tapatalk On The Now Network From Sprint.
i'm not 100% positive but I believe they still ask you to change plans online. anyone else have more information on this? this will be my 1st upgrade on an employee plan and i'm just going off the information my co-workers have given me.
o0adam0o said:
You are an employee? Radio Shack didnt ask to change you plans?
Im on SERO-P and trying to figure out where i can upgrade aside from Sprint.
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I don't know any sprint employee on the SERO plan. Not when you can be on the $20 Free & Clear 3000.
I'm on the $20 plan too.
Sent from my PC36100 using XDA App
Thought I saw something on iconnect today to the effect that employees could get the 3d on launch day.
Sent from my Nexus S 4G using XDA Premium App
iconnect? not sure what that is lol. like i said, im kinda new and i dont work in a retail location.
from what I remember as a Corp sprint employee, they wouldn't even activate a phone that was on the hold list, even if you bought it outright, pretty much out of luck.
Alanmw86 said:
from what I remember as a Corp sprint employee, they wouldn't even activate a phone that was on the hold list, even if you bought it outright, pretty much out of luck.
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thats exactly what i've been hearing. ****.
teddy_ballgame3 said:
iconnect? not sure what that is lol. like i said, im kinda new and i dont work in a retail location.
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Its just a Sprint intranet/internal company wide information home page.
Sent from my Nexus S 4G using XDA Premium App
hdnet1 said:
Its just a Sprint intranet/internal company wide information home page.
Sent from my Nexus S 4G using XDA Premium App
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would you mind checking iconnect next time you get a chance? i'd def appreciate it.
I don't think there's anyway around it.. Besides paying full retail..
As of right now, employees can get the Evo 3D on lunch day. Just keep in mind with Sprint, that is subject to change at any moment lol. This is what I got from iConnect and what upper management is saying so far.
Sent using Shift on CM7 RockMod
dblock3nine said:
As of right now, employees can get the Evo 3D on lunch day. Just keep in mind with Sprint, that is subject to change at any moment lol. This is what I got from iConnect and what upper management is saying so far.
Sent using Shift on CM7 RockMod
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thank you dblock! thats great news.
dblock3nine said:
As of right now, employees can get the Evo 3D on lunch day. Just keep in mind with Sprint, that is subject to change at any moment lol. This is what I got from iConnect and what upper management is saying so far.
Sent using Shift on CM7 RockMod
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I can confirm this, only to the point that the employee that I put my deposit down for the 3d with said he gets his on launch day, just like the rest of us.
SITH16 said:
I can confirm this, only to the point that the employee that I put my deposit down for the 3d with said he gets his on launch day, just like the rest of us.
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thanks for the heads up! this looks promising.
I have an Evo 3D on my plan right now and i bought the evo 4g lte full price.
Has anyone with an indirect sales maker plan , employee plan or third party employee plan been able to get this phone activated ?
If so i would be interested to find out how. Going through my companies rep is not possible for me at this time.
I tried online and it ask me to change my plan
i tried calling in but could not get to anyone who could do a simple ESN swap.
any suggestions.
Thank you.
Don't you have to call corporate for that?
via HTC EVO 4G LTE.
I did it call *2 from Ur current line it will take u to employee services which they must change the 10 dollar plan which is 4g to the ten dollar one for lte
Sent from my EVO using XDA
Rather simple too. It's the luck of the draw with reps. Mine was amazed I got it from the preorder
Sent from my EVO using XDA
Just go to online chat they're really helpful there haha thats how I activate all my phones sprint.com/chat
alainater said:
Just go to online chat they're really helpful there haha thats how I activate all my phones sprint.com/chat
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Good ****
Sent from my MB855 using xda premium
LexLuger82 said:
Good ****
Sent from my MB855 using xda premium
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Were you able to get it on your Sero/Emp Plan? Kinda curious. It was communicated that they wouldnt allow it on 3rd party/retailer plans for the first couple weeks, I lucked out since i have a regular consumer plan so i threw that bad boy right on my account at work
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
Sent from my SPH-D710 using xda premium
Do u have a sprint phone line with the data card? I mean if u upgraded and got it at discount I would connect it to my other line just make sure they give u a two year update on the data plan one.
Sent from my EVO using XDA
aimbdd said:
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
Sent from my SPH-D710 using xda premium
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Call them back and tell them to activate. If they say the rep shouldn't have done that, tell them that is not your problem. You were told you could, you bought the phone, you received the phone, and now Sprint needs to stand behind what the rep said.
They give you more run around, tell them to transfer you to a manager. If that doesn't help, get on phone with retentions.
Replace the old phone with the lte on the main line.
Sent from my Galaxy Nexus using xda premium
Are you unable to activate it from your account on the website?
Ya I agree with these guys. Wether they should have done this or not means nothing. Don't even bother talking to them. Activate it online yourself. It is very easy just sign in to sprint and it walks u through it. Doesn't take any time at all. If u don't have a login just sign up for one. I never talk to sprint when activating a new phone.
Sent from my PG86100 using XDA
Tell Sprint word for word this:
Please just go ahead and activate the phone on my line, like I was originally told.
Otherwise, just go ahead and cancel my account right now. I've had WAY too many issues with Sprint as is. I don't even mind paying the early termination fees.
They'll jump on your dink(lol) and do anything you want. Maybe even offer you a few food coupons and a trip to Vegas.
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
arozer said:
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
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http://www.youtube.com/watch?v=u6ALySsPXt0
Go to www.sprint.com/activate
You can get it done there without dealing with those dummies in Customer Care.
Let me know if this works for you. I also have a upgrade on my Airwave and would like to do this for my wife's phone.
Sent from my Evo 4G LTE
I don't think you can activate this phone online, the old data feature code has to be removed and the lte code has to be added. Then after that is done swapping/activating should work.
Sent from my EVO using xda premium
The fourth rep finally activated it for me without any questions.. you can try... But its taken me more time then its worth to do.
Can't do it online it won't work. Hands free didn't work because of sero.
Sent from my EVO using xda premium
That is insane. I do that ALL the time!!
I manage the Sprint account at our company of 100+ Sprint devices, we just borrow upgrades from what ever device has one available and activate it on which ever line we want.
Also to sweeten the deal. one of the guys here has an airave on his personal account. He was not available for an upgrade yet but he went to Best Buy to pre-order the EVO LTE and the guy told him his phone is not yet available but his Airave is and they could use that line to activate it.. and now he has a EVO LTE with no problems from Sprint.
Honestly, just call Sprint. Tell them you want to activate a new phone on your line. ALL you need to tell them is the MEID HEC and nothing else. You don't need to tell them where you got the phone. If they give you trouble ask politely to speak to their manager and if the manager doesn't help say this "can I please talk to the retention department" the retention department is the people who are paid to keep you as a customer.
My sister wants to get this phone and she is still on the EVO 4G.
I told her she could just buy out her contract if she wants the full discount. It's only $50.00 (she's a few months out).
The Corporate Sprint store said she had to hand in her old EVO 4G to do the Buyout. She wants to keep it and sell it (she already got offered like $130.00 for it).
She called Sprint and she said she had to go to a Store to do it.
I thought you could just call up sprint, payoff contract and then buy and Sprint phone after full discount from any authorized dealer with a 2 year renewel.
And sell your old phone any old time you want.
I bought out of my contract no problem...they never asked for me to return anything back....besides that she paid for her of EVO with her money I would call again and speak to a diffrent service rep....
Sent from my EVO using xda app-developers app
I called sprint retention and bought out my contract over the phone. Kept my phone too (sold it back to best buy for like $200)
Sent from my EVO using Tapatalk 2
You were most likely given bad information. Call again.
Sent from my EVO LTE
No point in calling again. That info is correct. Sprint modified the program. It is no longer being performed thru customer care. It is now being done in the stores and a buyback of the old device IS required. You were told correctly. Customer care can't offer this anymore. It must be done in the stores. This was done to reduce issues from the previous program.
Sent from my EVO using xda premium
Unless that changed in the last couple of months, its nonsense. Or unless my situation was different. I had three lines on my account and terminated two of them for $50 each over the phone and didn't have to give them a thing.
Sent from my EVO using xda app-developers app
Couldn't a person just buy some piece of junk on craigs list, activate it on the line and give them that? (moment old blackberry etc) My kid has an epic touch with a crack in the screen that only can be seen with the screen off and they want to give him 40 bucks for it, i don't think so.
Quis89 said:
No point in calling again. That info is correct. Sprint modified the program. It is no longer being performed thru customer care. It is now being done in the stores and a buyback of the old device IS required. You were told correctly. Customer care can't offer this anymore. It must be done in the stores. This was done to reduce issues from the previous program.
Sent from my EVO using xda premium
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^this is fact...and yes, it is new as of June I believe
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
OdayAllDday said:
Unless that changed in the last couple of months, its nonsense. Or unless my situation was different. I had three lines on my account and terminated two of them for $50 each over the phone and didn't have to give them a thing.
Sent from my EVO using xda app-developers app
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Completely different. This discussion is about essentially buying an early upgrade, not terminating lines
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I called customer care last week and bought out contract for 100 and got a new phone the next day, they never said anything about wanting the old phone, they even fixed it for me so I could get all the contacts off of it
Sent from my EVO using xda app-developers app
FMA5880 said:
You were most likely given bad information. Call again.
Sent from my EVO LTE
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You may need to do a little checking yourself. Both my parents and sister did this. 2 paid $50 and my mother payed $100.
Sent from my EVO using Tapatalk 2
A couple of internal docs regarding the new buy-out program were posted on Inside Sprint Now, which of course doesn't exist any more. Yes, starting in the second half of June early buy-outs are only supposed to be done through corp stores and yes, you have to turn in the phone that Sprint gave you in the previous upgrade cycle. The fee depends on the age of the current phone. It is a new program though, so you might still be able to do it the old way by calling customer service and without trading in your current phone, just depends on CSR's knowledge and luck.
Wow, just another reason to leave Sprint I guess. I think that's pretty dumb, as you essentially loose the money you paid for the device. Unless the money you paid to get the device is somehow subtracted from the price you pay to buy out the contract.
yeah this is bs, why would i pay off the rest of the fone just to turn in the fone and buy a new contract.... if sprint keeps this, they are gonna use alot of business....
You people are ridiculous....
How about you wait until your contract is up then? Then you can upgrade and keep your phone. If u want to upgrade early this is how you have to do it. Otherwise don't do it. Simple. Yet another reason to leave sprint? Lol. That sounds silly. Please explain to me how other providers run their buyout programs.
Sent from my EVO using xda premium
ticklemepinks said:
.. if sprint keeps this, they are gonna use alot of business....
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Highly doubt THIS will be the reason Sprint loses business......
Sent from my EVO using xda premium
Guys you get PAID for the phone you turn in
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
She had an old flipphone she activated and handed that over.
They do buy back the old phone so it's not a bad deal.
I never let a "contract" sway when I do anything.
I think it's ridiculous when folks say I can't do X because they are under contract.
ok so i guess we're pretending that they didn't just take away the premire upgrades. you should be able to buy out the rest of your contract and not have to turn in the phone too, thats not a good deal, say you pay 165 to end your contract and then have to turn in a 500+ plus phone just do get a new one, might as well just pay the etf and keep the phone, u could actually make more money to get a new phone this way.
ticklemepinks said:
ok so i guess we're pretending that they didn't just take away the premire upgrades. you should be able to buy out the rest of your contract and not have to turn in the phone too, thats not a good deal, say you pay 165 to end your contract and then have to turn in a 500+ plus phone just do get a new one, might as well just pay the etf and keep the phone, u could actually make more money to get a new phone this way.
Click to expand...
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Just depends on the phone you have.
This is one specific program.. there are others
The push with buyback of the current phone in this specific program is the increased need for phone recycling, which sprint currently leads in.
The crying over contract changes that happened 6 months ago or more is just silly. Premium customers received one last upgrade to be used by end of year.
Sent from my EVO using xda app-developers app
Just checked the Sprint website. NOTHING about Gear S. Not even a picture. Isn't it supposed to go on sale today?
i notice that as well not even T-Mobile`s site.
I've chatted with T-Mobile reps and all say it's released on the 9th. I've never seen a product released on a Sunday, how are we supossed to buy it! I'm pretty sure my T-Mobile isnt open Sundays.
Try the t-mobile stores in the mall. Good luck!
mitchellvii said:
Just checked the Sprint website. NOTHING about Gear S. Not even a picture. Isn't it supposed to go on sale today?
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Agreed it only showed it was coming out Nov 7th on the press release thing I see no sign of it on the website or in stores but AT&T has it in Stock on website and in store 299$ plus taxes better than 384$ Sprint wants yeah T-Mobile says Nov 9 th some stores just open late and close early on Sundays as for Verizon well that's another story
Just went to a sprint store in Brooklyn NY, they had one left. It was $384 full price but they said you still had to get a plan with it for $10 a month.
Sent from my SM-N910T using XDA Free mobile app
scoobrel said:
Just went to a sprint store in Brooklyn NY, they had one left. It was $384 full price but they said you still had to get a plan with it for $10 a month.
Sent from my SM-N910T using XDA Free mobile app
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This is why I want to be at the T-mobile store when they open. I suspect they won't have that many.
And yes T-mobile stores, atleast in my area, open sundays.
I will be checking tmobile too on sunday.
Sent from my SM-N910T using XDA Free mobile app
scoobrel said:
Just went to a sprint store in Brooklyn NY, they had one left. It was $384 full price but they said you still had to get a plan with it for $10 a month.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
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Your better off just doing the easy pay then if they still want you to get a plan ugh
Uniquebarbee said:
Your better off just doing the easy pay then if they still want you to get a plan ugh
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Im just going to wait till Sunday and go to tmobile. That's my carrier, i just wanted to see if I could get it today without a plan. Plus i think the tmobile price will be cheaper.
Sent from my SM-N910T using XDA Free mobile app
scoobrel said:
Im just going to wait till Sunday and go to tmobile. That's my carrier, i just wanted to see if I could get it today without a plan. Plus i think the tmobile price will be cheaper.
Sent from my SM-N910T using XDA Free mobile app
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AT&T? 299$ plus taxes no contract buy in store( online someone said they make you add a plan)
Uniquebarbee said:
AT&T? 299$ plus taxes no contract buy in store( online someone said they make you add a plan)
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Thanks im going to call some nearby stores to see if they have it.
Sent from my SM-N910T using XDA Free mobile app
scoobrel said:
Thanks im going to call some nearby stores to see if they have it.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Got mines at my local Sprint store.
Sent from my SM-T807P
I can confirm that AT&T did it without contract. I don't think they're suppose to but the woman helping me didn't have a clue I think. Got it for $299 plus tax no data plan. ?
Tahde said:
Got mines at my local Sprint store.
Sent from my SM-T807P
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with or with out contract?
rmont23 said:
with or with out contract?
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With contract.
Sent from my SM-T807P
Tahde said:
With contract.
Sent from my SM-T807P
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You did easy pay?
Tahde said:
With contract.
Sent from my SM-T807P
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do you know if they`ll sell it without a contract?
mrmarshall428 said:
I can confirm that AT&T did it without contract. I don't think they're suppose to but the woman helping me didn't have a clue I think. Got it for $299 plus tax no data plan. ?
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LOL a few others got with no plan as this is promising