A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
Sent from my SPH-D710 using xda premium
Do u have a sprint phone line with the data card? I mean if u upgraded and got it at discount I would connect it to my other line just make sure they give u a two year update on the data plan one.
Sent from my EVO using XDA
aimbdd said:
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Call them back and tell them to activate. If they say the rep shouldn't have done that, tell them that is not your problem. You were told you could, you bought the phone, you received the phone, and now Sprint needs to stand behind what the rep said.
They give you more run around, tell them to transfer you to a manager. If that doesn't help, get on phone with retentions.
Replace the old phone with the lte on the main line.
Sent from my Galaxy Nexus using xda premium
Are you unable to activate it from your account on the website?
Ya I agree with these guys. Wether they should have done this or not means nothing. Don't even bother talking to them. Activate it online yourself. It is very easy just sign in to sprint and it walks u through it. Doesn't take any time at all. If u don't have a login just sign up for one. I never talk to sprint when activating a new phone.
Sent from my PG86100 using XDA
Tell Sprint word for word this:
Please just go ahead and activate the phone on my line, like I was originally told.
Otherwise, just go ahead and cancel my account right now. I've had WAY too many issues with Sprint as is. I don't even mind paying the early termination fees.
They'll jump on your dink(lol) and do anything you want. Maybe even offer you a few food coupons and a trip to Vegas.
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
arozer said:
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=u6ALySsPXt0
Go to www.sprint.com/activate
You can get it done there without dealing with those dummies in Customer Care.
Let me know if this works for you. I also have a upgrade on my Airwave and would like to do this for my wife's phone.
Sent from my Evo 4G LTE
I don't think you can activate this phone online, the old data feature code has to be removed and the lte code has to be added. Then after that is done swapping/activating should work.
Sent from my EVO using xda premium
The fourth rep finally activated it for me without any questions.. you can try... But its taken me more time then its worth to do.
Can't do it online it won't work. Hands free didn't work because of sero.
Sent from my EVO using xda premium
That is insane. I do that ALL the time!!
I manage the Sprint account at our company of 100+ Sprint devices, we just borrow upgrades from what ever device has one available and activate it on which ever line we want.
Also to sweeten the deal. one of the guys here has an airave on his personal account. He was not available for an upgrade yet but he went to Best Buy to pre-order the EVO LTE and the guy told him his phone is not yet available but his Airave is and they could use that line to activate it.. and now he has a EVO LTE with no problems from Sprint.
Honestly, just call Sprint. Tell them you want to activate a new phone on your line. ALL you need to tell them is the MEID HEC and nothing else. You don't need to tell them where you got the phone. If they give you trouble ask politely to speak to their manager and if the manager doesn't help say this "can I please talk to the retention department" the retention department is the people who are paid to keep you as a customer.
Related
Any other Sprint employees trying to get an Evo 3D? I'm a B2B rep for a preferred dealer and I got the same old story they gave everyone last year with the Evo. EMPLOYEES MUST WAIT!
Anyway around this? buying the phone at full price? Just started at Sprint 2 months ago so I'm not that familiar with how this stuff works yet.
teddy_ballgame3 said:
Any other Sprint employees trying to get an Evo 3D? I'm a B2B rep for a preferred dealer and I got the same old story they gave everyone last year with the Evo. EMPLOYEES MUST WAIT!
Anyway around this? buying the phone at full price? Just started at Sprint 2 months ago so I'm not that familiar with how this stuff works yet.
Click to expand...
Click to collapse
I got the same treatment...but then I went around that and preordered it at radioshack lol
Korey_Nicholson said:
I got the same treatment...but then I went around that and preordered it at radioshack lol
Click to expand...
Click to collapse
You are an employee? Radio Shack didnt ask to change you plans?
Im on SERO-P and trying to figure out where i can upgrade aside from Sprint.
I am sure if you go into the shack or BB and pay full retail for it they will not question you as to why you want to not have them activateit for you.
It's my understanding that when you call Sprint customer care to activate the phone, they wont put it on your employee plan. I'd consider paying full price but I don't want to get stuck with a $500 phone I can't use.
Sent from my PC36100 using XDA App
teddy_ballgame3 said:
It's my understanding that when you call Sprint customer care to activate the phone, they wont put it on your employee plan. I'd consider paying full price but I don't want to get stuck with a $500 phone I can't use.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Well couldn't it be activated online?
Sent From My HTC Evo 4G Using Tapatalk On The Now Network From Sprint.
i'm not 100% positive but I believe they still ask you to change plans online. anyone else have more information on this? this will be my 1st upgrade on an employee plan and i'm just going off the information my co-workers have given me.
o0adam0o said:
You are an employee? Radio Shack didnt ask to change you plans?
Im on SERO-P and trying to figure out where i can upgrade aside from Sprint.
Click to expand...
Click to collapse
I don't know any sprint employee on the SERO plan. Not when you can be on the $20 Free & Clear 3000.
I'm on the $20 plan too.
Sent from my PC36100 using XDA App
Thought I saw something on iconnect today to the effect that employees could get the 3d on launch day.
Sent from my Nexus S 4G using XDA Premium App
iconnect? not sure what that is lol. like i said, im kinda new and i dont work in a retail location.
from what I remember as a Corp sprint employee, they wouldn't even activate a phone that was on the hold list, even if you bought it outright, pretty much out of luck.
Alanmw86 said:
from what I remember as a Corp sprint employee, they wouldn't even activate a phone that was on the hold list, even if you bought it outright, pretty much out of luck.
Click to expand...
Click to collapse
thats exactly what i've been hearing. ****.
teddy_ballgame3 said:
iconnect? not sure what that is lol. like i said, im kinda new and i dont work in a retail location.
Click to expand...
Click to collapse
Its just a Sprint intranet/internal company wide information home page.
Sent from my Nexus S 4G using XDA Premium App
hdnet1 said:
Its just a Sprint intranet/internal company wide information home page.
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
Click to collapse
would you mind checking iconnect next time you get a chance? i'd def appreciate it.
I don't think there's anyway around it.. Besides paying full retail..
As of right now, employees can get the Evo 3D on lunch day. Just keep in mind with Sprint, that is subject to change at any moment lol. This is what I got from iConnect and what upper management is saying so far.
Sent using Shift on CM7 RockMod
dblock3nine said:
As of right now, employees can get the Evo 3D on lunch day. Just keep in mind with Sprint, that is subject to change at any moment lol. This is what I got from iConnect and what upper management is saying so far.
Sent using Shift on CM7 RockMod
Click to expand...
Click to collapse
thank you dblock! thats great news.
dblock3nine said:
As of right now, employees can get the Evo 3D on lunch day. Just keep in mind with Sprint, that is subject to change at any moment lol. This is what I got from iConnect and what upper management is saying so far.
Sent using Shift on CM7 RockMod
Click to expand...
Click to collapse
I can confirm this, only to the point that the employee that I put my deposit down for the 3d with said he gets his on launch day, just like the rest of us.
SITH16 said:
I can confirm this, only to the point that the employee that I put my deposit down for the 3d with said he gets his on launch day, just like the rest of us.
Click to expand...
Click to collapse
thanks for the heads up! this looks promising.
hi to all evo 3d xda members i just need i little help with my problem,, this is what happen today,, i buy a htc evo 3d brand new in box but when i tried to activate in sprint store they says is bad esn i buy from craigslist ,, and the same time i call people who flash sprint phones to boost and they say they do for 190$ first month free i see a few evos flashed to boost and works good but i dont know if evo 3d works the same or if this people can really do it ,, thanks for the advices in advance
It is possible to do, but it's also illegal. I suspect you wont be getting much advice from these forums.
Maybe search a little in the Evo forums for a guy who used to do it and PM him.
Get your money back for the phone.
Sent from my PG86100 using XDA Premium App
djnicho12 said:
hi to all evo 3d xda members i just need i little help with my problem,, this is what happen today,, i buy a htc evo 3d brand new in box but when i tried to activate in sprint store they says is bad esn i buy from craigslist ,, and the same time i call people who flash sprint phones to boost and they say they do for 190$ first month free i see a few evos flashed to boost and works good but i dont know if evo 3d works the same or if this people can really do it ,, thanks for the advices in advance
Click to expand...
Click to collapse
You're a victim of Craigslist. Who ever sold it to you must've stole it or something and sold it to you. Get your cash back. Next time call the seller get the hex number then call sprint and check it b4 you buy
Sent from my PG86100 using XDA App
there is no getting your money back from craigslists though.
My EVO is flashed to Boost and it rocks, if you want some info send me a PM and I can point you to the right direction.
JTNiggle said:
It is possible to do, but it's also illegal. I suspect you wont be getting much advice from these forums.
Maybe search a little in the Evo forums for a guy who used to do it and PM him.
Click to expand...
Click to collapse
Contrary to popular belief, it isn't illegal. What's illegal is copying somebody else ESN/MEID and stealing their service with it. Copying an ESN/MEID that you already own is not illegal.
Rakeesh_j said:
Contrary to popular belief, it isn't illegal. What's illegal is copying somebody else ESN/MEID and stealing their service with it. Copying an ESN/MEID that you already own is not illegal.
Click to expand...
Click to collapse
Yup, and very easy to get it done. I sent u a pm with info
Sent from my GT-P7510 using XDA Premium App
i have the same problem too brought mine on CL any luck with this?
zemi1 said:
i have the same problem too brought mine on CL any luck with this?
Click to expand...
Click to collapse
Hate to state the obvious, but contact the person you got it from and get your $ back. Tell them that they have 24hrs to contact you before call the local PD. The EVO 3D is well into felony theft levels. Probably not something they'll want to mess with.
Who in their RIGHT mind would buy a phone off of CL w/ out first calling to make sure it can be activated??
Just do what they did put it back on craigslist and sell it to some unsuspecting person. Just kidding don't do that.
Sent from my PG86100 using XDA Premium App
Nevermind...
I'm damn near ready to flash my evo 3d and my other evo to boost since Sprint still has no useful 4g in the Metro Detroit area.
Sent from my PG86100 using Tapatalk
Hello,
CL really is the Wild West. Every Phone I have sold, including my EVO 4G, I have urged the interested party to meet me at the Sprint Store and Activate it right then and there. For those who choose Metro PCS (who seem as though the will Activate anything) or Boost, at least they know they can go back to Sprint if they choose.
I am really sorry for both 3VO Buyers getting stolen or somehow misappropriated Phones. It makes it that much harder for legitimate Sellers to get their Phones Sold.
Cheers,
JJ
does it have a bad esn cause its been lost or stolen or just shows not clean for activation and attached to someones account? you can check on checkesnfree.com if its been reported lost or stolen PM me i may be albe to help you out.
still noone able to verify it can be flashed to boost yet?
NoSoMo said:
Hate to state the obvious, but contact the person you got it from and get your $ back. Tell them that they have 24hrs to contact you before call the local PD. The EVO 3D is well into felony theft levels. Probably not something they'll want to mess with.
Who in their RIGHT mind would buy a phone off of CL w/ out first calling to make sure it can be activated??
Click to expand...
Click to collapse
maybe he just could not keep up his sprint bill!!
so either help this guy out with the info he needs or don't post useless information i love xda but there are a bunch a wannabe
lawyers&prosecutors on here always assuming some one
is trying to do something illegal,selling a phone that
sprint has blocked the esn on for not fulfilling
their contract is not illegal,and if the truth be told the OP knew this and does not want to be or can not be with sprint and just wants to flash the phone to a cheaper unlimited plan,so if you are going to post in his thread at least try to
be of some help instead of insisting he return it!!
Rakeesh_j said:
Contrary to popular belief, it isn't illegal. What's illegal is copying somebody else ESN/MEID and stealing their service with it. Copying an ESN/MEID that you already own is not illegal.
Click to expand...
Click to collapse
That is incorrect. Even if you own the ESN that you want to change it to, it is illegal. That doesn't mean people don't do it, but it's still illegal. Modifying that part of the phone is a federal offense.
ok I know changing/mimic'ing an esn is illegal as per the fcc regulations but do you actually "change" the esn when flashing to another carrier that doesn't use contracts and whatnot? cricket, boost, etc.
hey guys i recently bought an evo 3d and i want to know hot to flash to boost and transfer info from my evo 4g.... can anyone help, is it possible???
I have an Evo 3D on my plan right now and i bought the evo 4g lte full price.
Has anyone with an indirect sales maker plan , employee plan or third party employee plan been able to get this phone activated ?
If so i would be interested to find out how. Going through my companies rep is not possible for me at this time.
I tried online and it ask me to change my plan
i tried calling in but could not get to anyone who could do a simple ESN swap.
any suggestions.
Thank you.
Don't you have to call corporate for that?
via HTC EVO 4G LTE.
I did it call *2 from Ur current line it will take u to employee services which they must change the 10 dollar plan which is 4g to the ten dollar one for lte
Sent from my EVO using XDA
Rather simple too. It's the luck of the draw with reps. Mine was amazed I got it from the preorder
Sent from my EVO using XDA
Just go to online chat they're really helpful there haha thats how I activate all my phones sprint.com/chat
alainater said:
Just go to online chat they're really helpful there haha thats how I activate all my phones sprint.com/chat
Click to expand...
Click to collapse
Good ****
Sent from my MB855 using xda premium
LexLuger82 said:
Good ****
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Were you able to get it on your Sero/Emp Plan? Kinda curious. It was communicated that they wouldnt allow it on 3rd party/retailer plans for the first couple weeks, I lucked out since i have a regular consumer plan so i threw that bad boy right on my account at work
Has anyone else tried to purchase an app in the last couple of days using Carrier billing in Google Play? I have tried the last couple of days and while it shows my Sprint account when I goto pay, it won't let me select it. It is greyed out and all I can use is one of my credit cards that have been saved.
I am wondering if this has something to do with Google Wallet being broken on the Lte? Anyone else having this issue? I was going to call Sprint on my lunch break and see what they had to offer as well.
-Eric
Used it on sunday, if that helps.
Bought the xda premium app yesterday with no problems.
Sent from my EVO using xda premium
Last time i had that problem was when my bill was behind in payment.
Sent from my EVO using xda premium
Well just got off the phone with Sprint. First it was supposedly on Google's end so I asked to speak with someone else. Next tech initially said that they no longer allow carrier billing and it stopped about three months ago. When I explained that I just used it over the weekend and that Sprint had just recently announced a partnership with Google Play for all store items she seemed confused and put me on hold. Then came back and said that my bill was behind so Google turned it off??? Next I informed her that actually my account is over paid by $80 she was even more upset and flustered. I thought she put me on hold again but she had just hung up on me. In the end she must have cleared my account as the apps I was trying to purchase I was able to.
Talk about horrible service and way to make sure your tech support team is well trained Sprint. What a joke...
Sent from my Kindle Fire using Tapatalk
You shoulda ask for Jessica.
Sent from my EVO using xda premium
Just worked for me. :laugh:
Worked for me (saturday), probably an error.
The only thing I can't bill to the account is phones, tablets & portable hotspots. Apps & Accessories are fine.
Sent from my EVO LTE
I just looked, and it let me purchase music, and apps and bill sprint.
From my own experience. Not everything can be put on ur phone bill. Music has to be paid with a credit card
Sent from my EVO using XDA Premium App
It want work if your bill is pass due.
Sent from my EVO LTE using XDA Premium
Worked right now.
Check Me Out On The Google Play Store!!!
Sent From My HTC Evo 4G LTE, On The Now Network From Sprint!
EABonney said:
Well just got off the phone with Sprint. First it was supposedly on Google's end so I asked to speak with someone else. Next tech initially said that they no longer allow carrier billing and it stopped about three months ago. When I explained that I just used it over the weekend and that Sprint had just recently announced a partnership with Google Play for all store items she seemed confused and put me on hold. Then came back and said that my bill was behind so Google turned it off??? Next I informed her that actually my account is over paid by $80 she was even more upset and flustered. I thought she put me on hold again but she had just hung up on me. In the end she must have cleared my account as the apps I was trying to purchase I was able to.
Talk about horrible service and way to make sure your tech support team is well trained Sprint. What a joke...
Sent from my Kindle Fire using Tapatalk
Click to expand...
Click to collapse
My account was showing past due as well last month, when it clearly wasn't. I called in and they couldn't explain it either, but I got good service on the phone. My phone rep was very helpful and was going to call and follow up next month to make sure I wasn't charged anything extra.
To bring up an old subject, the other day I tried to buy an App. I kept getting an error, so I cleared the cache for the Play Store. and now I don't even have an obtion to bill to carrier. Any ideas?
howie411 said:
To bring up an old subject, the other day I tried to buy an App. I kept getting an error, so I cleared the cache for the Play Store. and now I don't even have an obtion to bill to carrier. Any ideas?
Click to expand...
Click to collapse
It could be a Rom issue I know in the past I wasn't able to on certain roms. I haven't tried in a while but I did purchase some songs a few weeks ago. I believe I was on one of the earlier builds of meanbean. Try doing a back up and flashing a stock rom.
Sent from my EVO using xda premium
I am using the stock Rom.
Facking sprint
Sent from my EVO using Tapatalk 2
I have carrier billing. Always did. I heard a rumor if you don't pay your bill on time the option gets removed till you make a few consecutive payments on time. At least that's what a sprint Rep told my sister when she called to complain about not having the option.
I posted screenshots earlier today on another post regarding this matter showing I have the option. I'm never late on bills or ever have been so maybe that's why.
http://forum.xda-developers.com/showthread.php?t=2049390
Check the last post.
Sent from my SPH-L900 using xda app-developers app
My wife almost never pays our bill on time and I just checked and carrier billing was available for me.
Sent from my EVO using xda premium
durandetto said:
My wife almost never pays our bill on time and I just checked and carrier billing was available for me.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I'm just quoting what the Rep told my sister. Don't shoot the Messenger LOL
Sent from my SPH-L900 using xda app-developers app
I have carrier billing and I'm on cm10.1.
Sent from my EVO using Tapatalk 2
My sister wants to get this phone and she is still on the EVO 4G.
I told her she could just buy out her contract if she wants the full discount. It's only $50.00 (she's a few months out).
The Corporate Sprint store said she had to hand in her old EVO 4G to do the Buyout. She wants to keep it and sell it (she already got offered like $130.00 for it).
She called Sprint and she said she had to go to a Store to do it.
I thought you could just call up sprint, payoff contract and then buy and Sprint phone after full discount from any authorized dealer with a 2 year renewel.
And sell your old phone any old time you want.
I bought out of my contract no problem...they never asked for me to return anything back....besides that she paid for her of EVO with her money I would call again and speak to a diffrent service rep....
Sent from my EVO using xda app-developers app
I called sprint retention and bought out my contract over the phone. Kept my phone too (sold it back to best buy for like $200)
Sent from my EVO using Tapatalk 2
You were most likely given bad information. Call again.
Sent from my EVO LTE
No point in calling again. That info is correct. Sprint modified the program. It is no longer being performed thru customer care. It is now being done in the stores and a buyback of the old device IS required. You were told correctly. Customer care can't offer this anymore. It must be done in the stores. This was done to reduce issues from the previous program.
Sent from my EVO using xda premium
Unless that changed in the last couple of months, its nonsense. Or unless my situation was different. I had three lines on my account and terminated two of them for $50 each over the phone and didn't have to give them a thing.
Sent from my EVO using xda app-developers app
Couldn't a person just buy some piece of junk on craigs list, activate it on the line and give them that? (moment old blackberry etc) My kid has an epic touch with a crack in the screen that only can be seen with the screen off and they want to give him 40 bucks for it, i don't think so.
Quis89 said:
No point in calling again. That info is correct. Sprint modified the program. It is no longer being performed thru customer care. It is now being done in the stores and a buyback of the old device IS required. You were told correctly. Customer care can't offer this anymore. It must be done in the stores. This was done to reduce issues from the previous program.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
^this is fact...and yes, it is new as of June I believe
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
OdayAllDday said:
Unless that changed in the last couple of months, its nonsense. Or unless my situation was different. I had three lines on my account and terminated two of them for $50 each over the phone and didn't have to give them a thing.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Completely different. This discussion is about essentially buying an early upgrade, not terminating lines
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I called customer care last week and bought out contract for 100 and got a new phone the next day, they never said anything about wanting the old phone, they even fixed it for me so I could get all the contacts off of it
Sent from my EVO using xda app-developers app
FMA5880 said:
You were most likely given bad information. Call again.
Sent from my EVO LTE
Click to expand...
Click to collapse
You may need to do a little checking yourself. Both my parents and sister did this. 2 paid $50 and my mother payed $100.
Sent from my EVO using Tapatalk 2
A couple of internal docs regarding the new buy-out program were posted on Inside Sprint Now, which of course doesn't exist any more. Yes, starting in the second half of June early buy-outs are only supposed to be done through corp stores and yes, you have to turn in the phone that Sprint gave you in the previous upgrade cycle. The fee depends on the age of the current phone. It is a new program though, so you might still be able to do it the old way by calling customer service and without trading in your current phone, just depends on CSR's knowledge and luck.
Wow, just another reason to leave Sprint I guess. I think that's pretty dumb, as you essentially loose the money you paid for the device. Unless the money you paid to get the device is somehow subtracted from the price you pay to buy out the contract.
yeah this is bs, why would i pay off the rest of the fone just to turn in the fone and buy a new contract.... if sprint keeps this, they are gonna use alot of business....
You people are ridiculous....
How about you wait until your contract is up then? Then you can upgrade and keep your phone. If u want to upgrade early this is how you have to do it. Otherwise don't do it. Simple. Yet another reason to leave sprint? Lol. That sounds silly. Please explain to me how other providers run their buyout programs.
Sent from my EVO using xda premium
ticklemepinks said:
.. if sprint keeps this, they are gonna use alot of business....
Click to expand...
Click to collapse
Highly doubt THIS will be the reason Sprint loses business......
Sent from my EVO using xda premium
Guys you get PAID for the phone you turn in
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
She had an old flipphone she activated and handed that over.
They do buy back the old phone so it's not a bad deal.
I never let a "contract" sway when I do anything.
I think it's ridiculous when folks say I can't do X because they are under contract.
ok so i guess we're pretending that they didn't just take away the premire upgrades. you should be able to buy out the rest of your contract and not have to turn in the phone too, thats not a good deal, say you pay 165 to end your contract and then have to turn in a 500+ plus phone just do get a new one, might as well just pay the etf and keep the phone, u could actually make more money to get a new phone this way.
ticklemepinks said:
ok so i guess we're pretending that they didn't just take away the premire upgrades. you should be able to buy out the rest of your contract and not have to turn in the phone too, thats not a good deal, say you pay 165 to end your contract and then have to turn in a 500+ plus phone just do get a new one, might as well just pay the etf and keep the phone, u could actually make more money to get a new phone this way.
Click to expand...
Click to collapse
Just depends on the phone you have.
This is one specific program.. there are others
The push with buyback of the current phone in this specific program is the increased need for phone recycling, which sprint currently leads in.
The crying over contract changes that happened 6 months ago or more is just silly. Premium customers received one last upgrade to be used by end of year.
Sent from my EVO using xda app-developers app