Has anyone else tried to purchase an app in the last couple of days using Carrier billing in Google Play? I have tried the last couple of days and while it shows my Sprint account when I goto pay, it won't let me select it. It is greyed out and all I can use is one of my credit cards that have been saved.
I am wondering if this has something to do with Google Wallet being broken on the Lte? Anyone else having this issue? I was going to call Sprint on my lunch break and see what they had to offer as well.
-Eric
Used it on sunday, if that helps.
Bought the xda premium app yesterday with no problems.
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Last time i had that problem was when my bill was behind in payment.
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Well just got off the phone with Sprint. First it was supposedly on Google's end so I asked to speak with someone else. Next tech initially said that they no longer allow carrier billing and it stopped about three months ago. When I explained that I just used it over the weekend and that Sprint had just recently announced a partnership with Google Play for all store items she seemed confused and put me on hold. Then came back and said that my bill was behind so Google turned it off??? Next I informed her that actually my account is over paid by $80 she was even more upset and flustered. I thought she put me on hold again but she had just hung up on me. In the end she must have cleared my account as the apps I was trying to purchase I was able to.
Talk about horrible service and way to make sure your tech support team is well trained Sprint. What a joke...
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You shoulda ask for Jessica.
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Just worked for me. :laugh:
Worked for me (saturday), probably an error.
The only thing I can't bill to the account is phones, tablets & portable hotspots. Apps & Accessories are fine.
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I just looked, and it let me purchase music, and apps and bill sprint.
From my own experience. Not everything can be put on ur phone bill. Music has to be paid with a credit card
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It want work if your bill is pass due.
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Worked right now.
Check Me Out On The Google Play Store!!!
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EABonney said:
Well just got off the phone with Sprint. First it was supposedly on Google's end so I asked to speak with someone else. Next tech initially said that they no longer allow carrier billing and it stopped about three months ago. When I explained that I just used it over the weekend and that Sprint had just recently announced a partnership with Google Play for all store items she seemed confused and put me on hold. Then came back and said that my bill was behind so Google turned it off??? Next I informed her that actually my account is over paid by $80 she was even more upset and flustered. I thought she put me on hold again but she had just hung up on me. In the end she must have cleared my account as the apps I was trying to purchase I was able to.
Talk about horrible service and way to make sure your tech support team is well trained Sprint. What a joke...
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My account was showing past due as well last month, when it clearly wasn't. I called in and they couldn't explain it either, but I got good service on the phone. My phone rep was very helpful and was going to call and follow up next month to make sure I wasn't charged anything extra.
To bring up an old subject, the other day I tried to buy an App. I kept getting an error, so I cleared the cache for the Play Store. and now I don't even have an obtion to bill to carrier. Any ideas?
howie411 said:
To bring up an old subject, the other day I tried to buy an App. I kept getting an error, so I cleared the cache for the Play Store. and now I don't even have an obtion to bill to carrier. Any ideas?
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It could be a Rom issue I know in the past I wasn't able to on certain roms. I haven't tried in a while but I did purchase some songs a few weeks ago. I believe I was on one of the earlier builds of meanbean. Try doing a back up and flashing a stock rom.
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I am using the stock Rom.
Facking sprint
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I have carrier billing. Always did. I heard a rumor if you don't pay your bill on time the option gets removed till you make a few consecutive payments on time. At least that's what a sprint Rep told my sister when she called to complain about not having the option.
I posted screenshots earlier today on another post regarding this matter showing I have the option. I'm never late on bills or ever have been so maybe that's why.
http://forum.xda-developers.com/showthread.php?t=2049390
Check the last post.
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My wife almost never pays our bill on time and I just checked and carrier billing was available for me.
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durandetto said:
My wife almost never pays our bill on time and I just checked and carrier billing was available for me.
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Click to collapse
I'm just quoting what the Rep told my sister. Don't shoot the Messenger LOL
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I have carrier billing and I'm on cm10.1.
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Related
I've noticed in the past few month's that my bill has been excessively cheap and when talking to Verizon they said everytime there's an outage I get credited. And the only reason I called and asked is because I didn't want a bill next month saying $700 because this or that was taken off and added for next month. Anyone else notice this also.
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Unlimited data or no?
Yes I'm unlimited.
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My e-bill that I got the other today didn't reflect the payment I had made 10 days ago, I was PISSED. I went online and looked and it was reflected on Verizon website. Not sure why the bill can't keep up? It would make sense if it was a hard copy, but that isn't the case.
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
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Do u have a sprint phone line with the data card? I mean if u upgraded and got it at discount I would connect it to my other line just make sure they give u a two year update on the data plan one.
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aimbdd said:
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
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Call them back and tell them to activate. If they say the rep shouldn't have done that, tell them that is not your problem. You were told you could, you bought the phone, you received the phone, and now Sprint needs to stand behind what the rep said.
They give you more run around, tell them to transfer you to a manager. If that doesn't help, get on phone with retentions.
Replace the old phone with the lte on the main line.
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Are you unable to activate it from your account on the website?
Ya I agree with these guys. Wether they should have done this or not means nothing. Don't even bother talking to them. Activate it online yourself. It is very easy just sign in to sprint and it walks u through it. Doesn't take any time at all. If u don't have a login just sign up for one. I never talk to sprint when activating a new phone.
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Tell Sprint word for word this:
Please just go ahead and activate the phone on my line, like I was originally told.
Otherwise, just go ahead and cancel my account right now. I've had WAY too many issues with Sprint as is. I don't even mind paying the early termination fees.
They'll jump on your dink(lol) and do anything you want. Maybe even offer you a few food coupons and a trip to Vegas.
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
arozer said:
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
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http://www.youtube.com/watch?v=u6ALySsPXt0
Go to www.sprint.com/activate
You can get it done there without dealing with those dummies in Customer Care.
Let me know if this works for you. I also have a upgrade on my Airwave and would like to do this for my wife's phone.
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I don't think you can activate this phone online, the old data feature code has to be removed and the lte code has to be added. Then after that is done swapping/activating should work.
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The fourth rep finally activated it for me without any questions.. you can try... But its taken me more time then its worth to do.
Can't do it online it won't work. Hands free didn't work because of sero.
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That is insane. I do that ALL the time!!
I manage the Sprint account at our company of 100+ Sprint devices, we just borrow upgrades from what ever device has one available and activate it on which ever line we want.
Also to sweeten the deal. one of the guys here has an airave on his personal account. He was not available for an upgrade yet but he went to Best Buy to pre-order the EVO LTE and the guy told him his phone is not yet available but his Airave is and they could use that line to activate it.. and now he has a EVO LTE with no problems from Sprint.
Honestly, just call Sprint. Tell them you want to activate a new phone on your line. ALL you need to tell them is the MEID HEC and nothing else. You don't need to tell them where you got the phone. If they give you trouble ask politely to speak to their manager and if the manager doesn't help say this "can I please talk to the retention department" the retention department is the people who are paid to keep you as a customer.
My sister wants to get this phone and she is still on the EVO 4G.
I told her she could just buy out her contract if she wants the full discount. It's only $50.00 (she's a few months out).
The Corporate Sprint store said she had to hand in her old EVO 4G to do the Buyout. She wants to keep it and sell it (she already got offered like $130.00 for it).
She called Sprint and she said she had to go to a Store to do it.
I thought you could just call up sprint, payoff contract and then buy and Sprint phone after full discount from any authorized dealer with a 2 year renewel.
And sell your old phone any old time you want.
I bought out of my contract no problem...they never asked for me to return anything back....besides that she paid for her of EVO with her money I would call again and speak to a diffrent service rep....
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I called sprint retention and bought out my contract over the phone. Kept my phone too (sold it back to best buy for like $200)
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You were most likely given bad information. Call again.
Sent from my EVO LTE
No point in calling again. That info is correct. Sprint modified the program. It is no longer being performed thru customer care. It is now being done in the stores and a buyback of the old device IS required. You were told correctly. Customer care can't offer this anymore. It must be done in the stores. This was done to reduce issues from the previous program.
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Unless that changed in the last couple of months, its nonsense. Or unless my situation was different. I had three lines on my account and terminated two of them for $50 each over the phone and didn't have to give them a thing.
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Couldn't a person just buy some piece of junk on craigs list, activate it on the line and give them that? (moment old blackberry etc) My kid has an epic touch with a crack in the screen that only can be seen with the screen off and they want to give him 40 bucks for it, i don't think so.
Quis89 said:
No point in calling again. That info is correct. Sprint modified the program. It is no longer being performed thru customer care. It is now being done in the stores and a buyback of the old device IS required. You were told correctly. Customer care can't offer this anymore. It must be done in the stores. This was done to reduce issues from the previous program.
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Click to collapse
^this is fact...and yes, it is new as of June I believe
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OdayAllDday said:
Unless that changed in the last couple of months, its nonsense. Or unless my situation was different. I had three lines on my account and terminated two of them for $50 each over the phone and didn't have to give them a thing.
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Completely different. This discussion is about essentially buying an early upgrade, not terminating lines
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I called customer care last week and bought out contract for 100 and got a new phone the next day, they never said anything about wanting the old phone, they even fixed it for me so I could get all the contacts off of it
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FMA5880 said:
You were most likely given bad information. Call again.
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You may need to do a little checking yourself. Both my parents and sister did this. 2 paid $50 and my mother payed $100.
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A couple of internal docs regarding the new buy-out program were posted on Inside Sprint Now, which of course doesn't exist any more. Yes, starting in the second half of June early buy-outs are only supposed to be done through corp stores and yes, you have to turn in the phone that Sprint gave you in the previous upgrade cycle. The fee depends on the age of the current phone. It is a new program though, so you might still be able to do it the old way by calling customer service and without trading in your current phone, just depends on CSR's knowledge and luck.
Wow, just another reason to leave Sprint I guess. I think that's pretty dumb, as you essentially loose the money you paid for the device. Unless the money you paid to get the device is somehow subtracted from the price you pay to buy out the contract.
yeah this is bs, why would i pay off the rest of the fone just to turn in the fone and buy a new contract.... if sprint keeps this, they are gonna use alot of business....
You people are ridiculous....
How about you wait until your contract is up then? Then you can upgrade and keep your phone. If u want to upgrade early this is how you have to do it. Otherwise don't do it. Simple. Yet another reason to leave sprint? Lol. That sounds silly. Please explain to me how other providers run their buyout programs.
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ticklemepinks said:
.. if sprint keeps this, they are gonna use alot of business....
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Highly doubt THIS will be the reason Sprint loses business......
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Guys you get PAID for the phone you turn in
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She had an old flipphone she activated and handed that over.
They do buy back the old phone so it's not a bad deal.
I never let a "contract" sway when I do anything.
I think it's ridiculous when folks say I can't do X because they are under contract.
ok so i guess we're pretending that they didn't just take away the premire upgrades. you should be able to buy out the rest of your contract and not have to turn in the phone too, thats not a good deal, say you pay 165 to end your contract and then have to turn in a 500+ plus phone just do get a new one, might as well just pay the etf and keep the phone, u could actually make more money to get a new phone this way.
ticklemepinks said:
ok so i guess we're pretending that they didn't just take away the premire upgrades. you should be able to buy out the rest of your contract and not have to turn in the phone too, thats not a good deal, say you pay 165 to end your contract and then have to turn in a 500+ plus phone just do get a new one, might as well just pay the etf and keep the phone, u could actually make more money to get a new phone this way.
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Click to collapse
Just depends on the phone you have.
This is one specific program.. there are others
The push with buyback of the current phone in this specific program is the increased need for phone recycling, which sprint currently leads in.
The crying over contract changes that happened 6 months ago or more is just silly. Premium customers received one last upgrade to be used by end of year.
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I just upgraded to sgn2 and lost my unlimited data. I'm so sick about it. What sucks is that when you upgrade and plan switches over to the 2gb plan, you will be billed for your data usage over your new 2gb limit. So I biggie sized my data plan for an additional $40 to avoid having to pay $90 on my bill date for my exceeding data usage (11gb).
So in my frustration I went on searching for Internet and decided to use clear which sucks balls in my side of this huge apt complex. But I haven't used my Verizon 4g lte yet b/c I'm over my limit so I've been on wifi using my clear wireless wifi hot spot. And Google now sample cards dont load while on wifi. It indicates that its loading but never loads. Do I need to be on 4g? Samsung definitely needs to release some updates in the near future. Anyone else having this problem?
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My cards work fine on 3G, 4G, and WiFi.
My cards work fine on WiFi too.
I'd return the phone withing your 14 day cancel period. 11gb... wow... The amount you are paying monthly on the biggie sized plan is enough saved to buy the phone outright after a few months and keep unlimited.
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Yea I know. It's too late to try and get that plan back with returning the phone . The plan is switched over already . But I can return it for another unit . I'll probably exchange it for it may be something wrong with it internally.
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After you enable Google Now it needs time to learn before it shows you cards. When I first enabled it it appeared to do nothing but checking back later it's starting to show cards such as temperature, etc. Also, update Google Now by updating Google Search.
mi7chy said:
After you enable Google Now it needs time to learn before it shows you cards. When I first enabled it it appeared to do nothing but checking back later it's starting to show cards such as temperature, etc. Also, update Google Now by updating Google Search.
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Click to collapse
Yea it's been 3 days. I've updated and all I get is temperature and that takes like 3-4 minutes to kick in.
*edit:
Okay I see what you're saying I'm getting distance and traffic card now since I been driving
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I work for Verizon. You have 14 days to return the phone and rewind your upgrade and plan to original
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montyf said:
I work for Verizon. You have 14 days to return the phone and rewind your upgrade and plan to original
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They told me I couldn't even the customer service rep at the 800 number told me I couldn't once the plan switched. Because that old plan doesn't show in the system to revert. If they're wrong please let me know.
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montyf said:
I work for Verizon. You have 14 days to return the phone and rewind your upgrade and plan to original
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I called customer service and they told me the same thing as the sales reps told me. That they can't do it and that that old plan doesn't show up. If you can enlighten me montyf please do. I would like to reverse and revert the plan to the original and bill the device at full retail to my phone bill. If there's any way you can help me please do. Ask around and keep me posted. Thanks.
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*deleted (created by accident)
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You probably won't be able to do it at a store, and you'll have to call them up and perhaps speak with one of their managers who can make it happen. Just don't take no for an answer.
Well I went back to the store and another csr helped me. I returned my upgrade, she reversed my plan back to the unlimited and charged the device at full retail back to my account bill. WINNING!!!!
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Called Sprint Tech Services regarding my lack of receiving phone calls (straight to vm). He tried getting me to do dialer codes, changing my MSID, etc. No-luck. I'm using a loaner phone from Best Buy right now, so the phone is obviously not the issue. He said the sprint vision may be an issue, but I told him my other line (OG Evo) works just fine. Any ideas?
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Call back and get a different person.
Explain your OG EVO is working.
But the phone may very well be the issue considering it is a loaner. If the next tech you reach can't get it working go to best buy and tell them the loaner isnt working and let them try and get it to work. If they can't get it get different phone. Don't leave best buy till you know it works.
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So, went to Sprint Corporate store today to fix my no incoming call issue. They tried evetything u could think of. Dialer codes, resets, clearing and SOC's, u name it. It was not working. Five techs and a sales consultant. They called into their tech people, and nothing. At the end, the sales consultant turned off 4g, re-provisioned on 3g, and it works. Hour and a half later, I can receive calls.
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The Techs are some snobby asses at that stores. They acted like they did not want to do their jobs. The sales guy tried telling them to do this and that, and the Tech guys were like "do it yourself if ur so smart". It was kinda embarassing.
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Well, I'm here for now. BB gave me a refurb instead of a voucher. Next year here we come!
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