Called Sprint Tech Services regarding my lack of receiving phone calls (straight to vm). He tried getting me to do dialer codes, changing my MSID, etc. No-luck. I'm using a loaner phone from Best Buy right now, so the phone is obviously not the issue. He said the sprint vision may be an issue, but I told him my other line (OG Evo) works just fine. Any ideas?
Sent from my SPH-L300 using xda app-developers app
Call back and get a different person.
Explain your OG EVO is working.
But the phone may very well be the issue considering it is a loaner. If the next tech you reach can't get it working go to best buy and tell them the loaner isnt working and let them try and get it to work. If they can't get it get different phone. Don't leave best buy till you know it works.
Sent from my HTC EVO LTE using Tapatalk 4
So, went to Sprint Corporate store today to fix my no incoming call issue. They tried evetything u could think of. Dialer codes, resets, clearing and SOC's, u name it. It was not working. Five techs and a sales consultant. They called into their tech people, and nothing. At the end, the sales consultant turned off 4g, re-provisioned on 3g, and it works. Hour and a half later, I can receive calls.
Sent from my SPH-L300 using xda app-developers app
The Techs are some snobby asses at that stores. They acted like they did not want to do their jobs. The sales guy tried telling them to do this and that, and the Tech guys were like "do it yourself if ur so smart". It was kinda embarassing.
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Well, I'm here for now. BB gave me a refurb instead of a voucher. Next year here we come!
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Related
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
Sent from my SPH-D710 using xda premium
Do u have a sprint phone line with the data card? I mean if u upgraded and got it at discount I would connect it to my other line just make sure they give u a two year update on the data plan one.
Sent from my EVO using XDA
aimbdd said:
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Call them back and tell them to activate. If they say the rep shouldn't have done that, tell them that is not your problem. You were told you could, you bought the phone, you received the phone, and now Sprint needs to stand behind what the rep said.
They give you more run around, tell them to transfer you to a manager. If that doesn't help, get on phone with retentions.
Replace the old phone with the lte on the main line.
Sent from my Galaxy Nexus using xda premium
Are you unable to activate it from your account on the website?
Ya I agree with these guys. Wether they should have done this or not means nothing. Don't even bother talking to them. Activate it online yourself. It is very easy just sign in to sprint and it walks u through it. Doesn't take any time at all. If u don't have a login just sign up for one. I never talk to sprint when activating a new phone.
Sent from my PG86100 using XDA
Tell Sprint word for word this:
Please just go ahead and activate the phone on my line, like I was originally told.
Otherwise, just go ahead and cancel my account right now. I've had WAY too many issues with Sprint as is. I don't even mind paying the early termination fees.
They'll jump on your dink(lol) and do anything you want. Maybe even offer you a few food coupons and a trip to Vegas.
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
arozer said:
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=u6ALySsPXt0
Go to www.sprint.com/activate
You can get it done there without dealing with those dummies in Customer Care.
Let me know if this works for you. I also have a upgrade on my Airwave and would like to do this for my wife's phone.
Sent from my Evo 4G LTE
I don't think you can activate this phone online, the old data feature code has to be removed and the lte code has to be added. Then after that is done swapping/activating should work.
Sent from my EVO using xda premium
The fourth rep finally activated it for me without any questions.. you can try... But its taken me more time then its worth to do.
Can't do it online it won't work. Hands free didn't work because of sero.
Sent from my EVO using xda premium
That is insane. I do that ALL the time!!
I manage the Sprint account at our company of 100+ Sprint devices, we just borrow upgrades from what ever device has one available and activate it on which ever line we want.
Also to sweeten the deal. one of the guys here has an airave on his personal account. He was not available for an upgrade yet but he went to Best Buy to pre-order the EVO LTE and the guy told him his phone is not yet available but his Airave is and they could use that line to activate it.. and now he has a EVO LTE with no problems from Sprint.
Honestly, just call Sprint. Tell them you want to activate a new phone on your line. ALL you need to tell them is the MEID HEC and nothing else. You don't need to tell them where you got the phone. If they give you trouble ask politely to speak to their manager and if the manager doesn't help say this "can I please talk to the retention department" the retention department is the people who are paid to keep you as a customer.
So since I've rooted and started flashing roms sms has been going crazy. Around midnight every night I have to reboot my phone because no phone calls will come in and no sms will come in outgoing works fine.
And the. When they do work I get each message about six times or more.
I use the stock sms and popup 7 and am running pkmn ROM any suggestions?
Sent from my EVO using xda premium
I had similar issues, and narrowed them down to my Airave. When I turn it off, the problem goes away (but reception gets worse, obviously).
Do you have an Airave in your house by chance?
This happened to me earlier this week. I had to exchange phones. Something must be going on!. Sprint could not fix it. I had to call my voice mail to get all my texts and calls to come in.!
Sent from my EVO using xda premium
I also had this issue, but it looks like it's my airave. Right now I can get text, but can't send any out while within range of my airave, unless I send it through Google voice. I think the signal emitted by the airave conflicts with the EVOLTEs antenna.
WUESTSIDER X!
Sent from my Mighty EVOLTE using XDA Premium.
Glad to see I'm not the only one...its to late for me to exchange though
Sent from my EVO using xda premium
I ended up calling Sprint on that. The 2nd level tech said that Airave has been having issues on and off for a while, and they've been updating firmware on it pretty often, but he hasn't seen an improvement yet.
He had reset my Airave from his side (it does more than me hitting reset, according to him), and so far I'm not having this issue any more.
Well its been fine so far today after a couple of resets last night. I don't have an airave so I dont think that's my issue...hmmm
Sent from my EVO using xda premium
bmtdan said:
Well its been fine so far today after a couple of resets last night. I don't have an airave so I dont think that's my issue...hmmm
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Maybe it's your network.... Maybe sprint is doing upgrades in your area.... Or they just have some issues in your area.
Here are some other opinions/ options
http://forum.xda-developers.com/showthread.php?t=1710324
Has anyone else tried to purchase an app in the last couple of days using Carrier billing in Google Play? I have tried the last couple of days and while it shows my Sprint account when I goto pay, it won't let me select it. It is greyed out and all I can use is one of my credit cards that have been saved.
I am wondering if this has something to do with Google Wallet being broken on the Lte? Anyone else having this issue? I was going to call Sprint on my lunch break and see what they had to offer as well.
-Eric
Used it on sunday, if that helps.
Bought the xda premium app yesterday with no problems.
Sent from my EVO using xda premium
Last time i had that problem was when my bill was behind in payment.
Sent from my EVO using xda premium
Well just got off the phone with Sprint. First it was supposedly on Google's end so I asked to speak with someone else. Next tech initially said that they no longer allow carrier billing and it stopped about three months ago. When I explained that I just used it over the weekend and that Sprint had just recently announced a partnership with Google Play for all store items she seemed confused and put me on hold. Then came back and said that my bill was behind so Google turned it off??? Next I informed her that actually my account is over paid by $80 she was even more upset and flustered. I thought she put me on hold again but she had just hung up on me. In the end she must have cleared my account as the apps I was trying to purchase I was able to.
Talk about horrible service and way to make sure your tech support team is well trained Sprint. What a joke...
Sent from my Kindle Fire using Tapatalk
You shoulda ask for Jessica.
Sent from my EVO using xda premium
Just worked for me. :laugh:
Worked for me (saturday), probably an error.
The only thing I can't bill to the account is phones, tablets & portable hotspots. Apps & Accessories are fine.
Sent from my EVO LTE
I just looked, and it let me purchase music, and apps and bill sprint.
From my own experience. Not everything can be put on ur phone bill. Music has to be paid with a credit card
Sent from my EVO using XDA Premium App
It want work if your bill is pass due.
Sent from my EVO LTE using XDA Premium
Worked right now.
Check Me Out On The Google Play Store!!!
Sent From My HTC Evo 4G LTE, On The Now Network From Sprint!
EABonney said:
Well just got off the phone with Sprint. First it was supposedly on Google's end so I asked to speak with someone else. Next tech initially said that they no longer allow carrier billing and it stopped about three months ago. When I explained that I just used it over the weekend and that Sprint had just recently announced a partnership with Google Play for all store items she seemed confused and put me on hold. Then came back and said that my bill was behind so Google turned it off??? Next I informed her that actually my account is over paid by $80 she was even more upset and flustered. I thought she put me on hold again but she had just hung up on me. In the end she must have cleared my account as the apps I was trying to purchase I was able to.
Talk about horrible service and way to make sure your tech support team is well trained Sprint. What a joke...
Sent from my Kindle Fire using Tapatalk
Click to expand...
Click to collapse
My account was showing past due as well last month, when it clearly wasn't. I called in and they couldn't explain it either, but I got good service on the phone. My phone rep was very helpful and was going to call and follow up next month to make sure I wasn't charged anything extra.
To bring up an old subject, the other day I tried to buy an App. I kept getting an error, so I cleared the cache for the Play Store. and now I don't even have an obtion to bill to carrier. Any ideas?
howie411 said:
To bring up an old subject, the other day I tried to buy an App. I kept getting an error, so I cleared the cache for the Play Store. and now I don't even have an obtion to bill to carrier. Any ideas?
Click to expand...
Click to collapse
It could be a Rom issue I know in the past I wasn't able to on certain roms. I haven't tried in a while but I did purchase some songs a few weeks ago. I believe I was on one of the earlier builds of meanbean. Try doing a back up and flashing a stock rom.
Sent from my EVO using xda premium
I am using the stock Rom.
Facking sprint
Sent from my EVO using Tapatalk 2
I have carrier billing. Always did. I heard a rumor if you don't pay your bill on time the option gets removed till you make a few consecutive payments on time. At least that's what a sprint Rep told my sister when she called to complain about not having the option.
I posted screenshots earlier today on another post regarding this matter showing I have the option. I'm never late on bills or ever have been so maybe that's why.
http://forum.xda-developers.com/showthread.php?t=2049390
Check the last post.
Sent from my SPH-L900 using xda app-developers app
My wife almost never pays our bill on time and I just checked and carrier billing was available for me.
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durandetto said:
My wife almost never pays our bill on time and I just checked and carrier billing was available for me.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I'm just quoting what the Rep told my sister. Don't shoot the Messenger LOL
Sent from my SPH-L900 using xda app-developers app
I have carrier billing and I'm on cm10.1.
Sent from my EVO using Tapatalk 2
My sister wants to get this phone and she is still on the EVO 4G.
I told her she could just buy out her contract if she wants the full discount. It's only $50.00 (she's a few months out).
The Corporate Sprint store said she had to hand in her old EVO 4G to do the Buyout. She wants to keep it and sell it (she already got offered like $130.00 for it).
She called Sprint and she said she had to go to a Store to do it.
I thought you could just call up sprint, payoff contract and then buy and Sprint phone after full discount from any authorized dealer with a 2 year renewel.
And sell your old phone any old time you want.
I bought out of my contract no problem...they never asked for me to return anything back....besides that she paid for her of EVO with her money I would call again and speak to a diffrent service rep....
Sent from my EVO using xda app-developers app
I called sprint retention and bought out my contract over the phone. Kept my phone too (sold it back to best buy for like $200)
Sent from my EVO using Tapatalk 2
You were most likely given bad information. Call again.
Sent from my EVO LTE
No point in calling again. That info is correct. Sprint modified the program. It is no longer being performed thru customer care. It is now being done in the stores and a buyback of the old device IS required. You were told correctly. Customer care can't offer this anymore. It must be done in the stores. This was done to reduce issues from the previous program.
Sent from my EVO using xda premium
Unless that changed in the last couple of months, its nonsense. Or unless my situation was different. I had three lines on my account and terminated two of them for $50 each over the phone and didn't have to give them a thing.
Sent from my EVO using xda app-developers app
Couldn't a person just buy some piece of junk on craigs list, activate it on the line and give them that? (moment old blackberry etc) My kid has an epic touch with a crack in the screen that only can be seen with the screen off and they want to give him 40 bucks for it, i don't think so.
Quis89 said:
No point in calling again. That info is correct. Sprint modified the program. It is no longer being performed thru customer care. It is now being done in the stores and a buyback of the old device IS required. You were told correctly. Customer care can't offer this anymore. It must be done in the stores. This was done to reduce issues from the previous program.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
^this is fact...and yes, it is new as of June I believe
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OdayAllDday said:
Unless that changed in the last couple of months, its nonsense. Or unless my situation was different. I had three lines on my account and terminated two of them for $50 each over the phone and didn't have to give them a thing.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Completely different. This discussion is about essentially buying an early upgrade, not terminating lines
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I called customer care last week and bought out contract for 100 and got a new phone the next day, they never said anything about wanting the old phone, they even fixed it for me so I could get all the contacts off of it
Sent from my EVO using xda app-developers app
FMA5880 said:
You were most likely given bad information. Call again.
Sent from my EVO LTE
Click to expand...
Click to collapse
You may need to do a little checking yourself. Both my parents and sister did this. 2 paid $50 and my mother payed $100.
Sent from my EVO using Tapatalk 2
A couple of internal docs regarding the new buy-out program were posted on Inside Sprint Now, which of course doesn't exist any more. Yes, starting in the second half of June early buy-outs are only supposed to be done through corp stores and yes, you have to turn in the phone that Sprint gave you in the previous upgrade cycle. The fee depends on the age of the current phone. It is a new program though, so you might still be able to do it the old way by calling customer service and without trading in your current phone, just depends on CSR's knowledge and luck.
Wow, just another reason to leave Sprint I guess. I think that's pretty dumb, as you essentially loose the money you paid for the device. Unless the money you paid to get the device is somehow subtracted from the price you pay to buy out the contract.
yeah this is bs, why would i pay off the rest of the fone just to turn in the fone and buy a new contract.... if sprint keeps this, they are gonna use alot of business....
You people are ridiculous....
How about you wait until your contract is up then? Then you can upgrade and keep your phone. If u want to upgrade early this is how you have to do it. Otherwise don't do it. Simple. Yet another reason to leave sprint? Lol. That sounds silly. Please explain to me how other providers run their buyout programs.
Sent from my EVO using xda premium
ticklemepinks said:
.. if sprint keeps this, they are gonna use alot of business....
Click to expand...
Click to collapse
Highly doubt THIS will be the reason Sprint loses business......
Sent from my EVO using xda premium
Guys you get PAID for the phone you turn in
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
She had an old flipphone she activated and handed that over.
They do buy back the old phone so it's not a bad deal.
I never let a "contract" sway when I do anything.
I think it's ridiculous when folks say I can't do X because they are under contract.
ok so i guess we're pretending that they didn't just take away the premire upgrades. you should be able to buy out the rest of your contract and not have to turn in the phone too, thats not a good deal, say you pay 165 to end your contract and then have to turn in a 500+ plus phone just do get a new one, might as well just pay the etf and keep the phone, u could actually make more money to get a new phone this way.
ticklemepinks said:
ok so i guess we're pretending that they didn't just take away the premire upgrades. you should be able to buy out the rest of your contract and not have to turn in the phone too, thats not a good deal, say you pay 165 to end your contract and then have to turn in a 500+ plus phone just do get a new one, might as well just pay the etf and keep the phone, u could actually make more money to get a new phone this way.
Click to expand...
Click to collapse
Just depends on the phone you have.
This is one specific program.. there are others
The push with buyback of the current phone in this specific program is the increased need for phone recycling, which sprint currently leads in.
The crying over contract changes that happened 6 months ago or more is just silly. Premium customers received one last upgrade to be used by end of year.
Sent from my EVO using xda app-developers app
So, I've posted this before with no success. I'm on Viper. I don't receive phonecalls. My calls go straight to VM. No Google Voice. Yet, when I was riding down the highway in another county, my phone rang. All options unchecked under settings. Any last ideas?
Sent from my EVO using xda app-developers app
Btw, I've done all the #786 stuff. No results.
Sent from my EVO using xda app-developers app
Weird in in CM10.2 and I didn't get any either (it wouldn't even let me place a call even though I had full bars) and when I tried to listen to my voicemail it said it couldn't be fetched
Sent from my EVO using xda app-developers app
If anyone was curious, I had this issue resolved by a Sprint salesman. The techs and Sprint techs via phone could not fix the issue. It had something to do with the phone being provisioned with 3g/4g. He said he had never come across such a hard troubleshoot after so many dialer code resets, etc.
Sent from my EVO using xda app-developers app
I had this problem on a palm pre, they had to reprovision my phone in order to get it to work.