Related
Hello,
I got a Flyer a week ago. On Thursday, I dropped it and got it replaced at best buy. Today, I dropped is again on a parking lot with the pen. They both have dents, and the Flyer has this white dot on the screen that won't come off. Should I take it to best buy, with a request to replace? Or should I call HTC or something. Ideas?
Thanks.
P.S: Yes, I am clumsy at times.
HTC's warranty does not cover damage done by you, normal wear and tear, etc. They are strict on this, so don't bother contacting them.
Dents and dings are just normal wear and tear. Who cares? Your devices are not going to look brand new forever. If you worry that much about the appearance, get an invisible shield, or use a case/skin for it.
As far as the white dot, its either a stuck or broken pixel. If Best Buy replaced it before for something you did, then maybe they will do it again. But its just them being nice to you, its not technically their problem. Unless you spent extra to get the insurance coverage which includes user caused damage. Think about it, if Best Buy or HTC replaced a device every time somebody dropped or otherwise damaged it, they would be out of business.
Alright thanks. I will purchase the warranty and ask them to replace it.
It depends on the type of warranty to...normally it s only replace or fix if broken..not dents or scratches.
Sent from my HTC Flyer P512
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Click to expand...
Click to collapse
Tough luck, unfortunately. I remember I had to get a PSP for sister's birthday. It was in 2 weeks. She opens the box and screen is cracked. The weird part is, the casing is perfect, but the LCD itself is cracked. I go back to Best Buy, and there's nothing they can do, since the thing left the store and 2 weeks passed. I had to buy another one.
Think about it yourself. If you were Sprint, would you think that screen miraculously just broke, or the person in front of you simply trying to avoid paying a deductible?
It's a crappy deal, but it happens.
I'd be pissed
Sent from my PG86100 using XDA App
yeah, i'd keep complaining
How does the $8 insurance NOT cover this?
Take it to another Sprint store.
That's complete BS that they wouldn't replace it.
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Click to expand...
Click to collapse
how did it break?
oohaylima said:
How does the $8 insurance NOT cover this?
Click to expand...
Click to collapse
The $8 insurance does cover this, he does not want to pay Asurion the $100 deductible to have it replaced. The OP does not want to give up his phone for a replacement and pay the deductible of insurance. Instead he wants a service center, if thats actually where he is going to, and not just a regular store front, to fix it for him.
Service centers (in store) have the ability to fix stuff, and generally they do repairs on stuff that is warrantied thru the manufacturer. Key word is Warranty, ie manufacturers defect.
PHYSICAL Damage, ie broken glass, lcd, water damage, are not covered by this and must be dealt with thru insurance provided by Asurioun.
Bottom line is if the screen is broken in the wireless industry thats considered Physical Damage and not covered by any warranty. Not covered by any instore repair or exchange.
This is coverd thru the insurance agency via replacement thru the mail and a deductible.
---------- Post added at 09:47 AM ---------- Previous post was at 09:42 AM ----------
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Click to expand...
Click to collapse
Actually let me get some clarification.
The digitizer is the unseen part of the Glass that responds to touch.
Is the Glass broken or intact?
If the glass is intact, and your device is not responsive to touch, and has no liquid or physical damge then yes the service center should repair/replace that device in house.
If the GLASS is broken, that then suggests physical damage. Regardless of the digitizer working or not, if the glass is broken they arent obligated to fix it. That now falls under Physical Damage / Customer abuse, voids all warranty, and is up to you to use Asurion / File the insurance claim, pay a deductible and get a replacement.
thats crazy that its broken... Had a similar problem on my OG EVO, however Asurion upgraded me to the 3D, so the 100$ deductable was worth it (for me)...
I wonder if you paying a repair center to fix it, would be less than 100$?
Yeah, it's pretty universal for every carrier (I'm actually a tech in a Sprint service center right now, but I've worked for others).
If it stops working but there's no actual damage to it (cracks, liquid, etc) it's considered a failure. With Sprint specifically, if you have the $4 or $8 plan it's a free replacement or repair. If you don't, it's $35 or you can go through the manufacturer if it's still under their warranty. Other carriers will usually have a replacement through the mail program. With those, if you send them back a phone that's been damaged as opposed to failed, they'll ship it back and bill you the full price of the replacement.
If the phone's been damaged (or lost) that's a different story. As far as I know, every carrier uses Asurion, and that's a $50 or $100 deductible depending on the phone. The analogy would be car insurance - if your car breaks when it's under the warranty, they fix it free. If you crash your car, you pay a deductible to get it fixed.
Since screens don't ordinarily crack on their own, that's considered user damage and you have to pay for it.
And incidentally, if it had failed but not been damaged, they would have still had to order you a refurbished replacement (for free) since Sprint isn't shipping out digitizers.
Stuff like this sucks I have a 2 week old $1100 Toshiba laptop that the main board took a dump and the lcd and no one will do anything about it. It's one big brick
Sent from my PG86100 using XDA App
bryce850 said:
Stuff like this sucks I have a 2 week old $1100 Toshiba laptop that the main board took a dump and the lcd and no one will do anything about it. It's one big brick
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
You might be able to find you mb online for a cheap price along with your lcd. The mother board and screen are easily replaced with the correct tools, patience,and a little nerve. I've done a few myself and the process isn't that time consuming either. If you can track down the parts for the right price I'd say give it a shot if your up to it. If not you can always sell the processor, ram and hd for parts or keep them as a backup. Just a thought and sorry for your loss. I had a laptop mb crash on me so I know its a frustrating ordeal.
Locked & Loaded
""shooter on Deck""
Don't listen to them, one time i broke the screen on my palm pixi(old phone which i had insurance on), went to the sprint store nearest to me they no can do, so i went to the one a little further away and they replaced it... it really depends on who you talk to.
Sometimes key thing is the way u talk. I find it they been stressed with the *****ing of other people. Be nice ask how is your day etc. Sometimes it works and they will go ahead and help as much they can. I have people try their hardest to help long after I given up.
Sent from my PG86100 using XDA App
My digitizer was malfunctioning and they replaced the screen. The glass was intact but wan't responsive most of the time. I didn't have to pay a dime. If you broke the screen, your probably out of luck and will have to pay the deductable to get it replaced. Or you can purchase a new screen and replace it yourself. I'm not sure if it's all you would need but they sell them on Amazon. I haven't posted enough here to give you the link.
I will agree it depends on the Sprint repair store you go to. The one right by me has an evo with a shattered screen, and the sign says "We can fix this". They are a corporate sprint store, and have always been really good with customer service.
yea the sprint store around here will fix it also but it cost 75 bucks to get it fixed just pay it u broke the screen thats what insurance is for you pay 100 dollar deductable so u dont have to pay 600 for a new phone call them tell them you lost it and then u will get to keep the old one and im sure you can find someone on craigslist that will give ya a little cash for the broken one prolly fix it themselves and flash to cricket
As mentioned, it depends on what store you go through and how you talk to people. I took my OG Evo to the Sprint service store because a piece of the case just broke for no reason and had them look at it, they took it back and put a new housing on it and told me that they are not suppose to repair physically damaged phones but they did me a favor.
If you don't want to pay $100 then get a Digitizer from ebay, a tool kit and do it yourself. You would be amazed what you can do on your own and save a buck.
erick1499 said:
Don't listen to them, one time i broke the screen on my palm pixi(old phone which i had insurance on), went to the sprint store nearest to me they no can do, so i went to the one a little further away and they replaced it... it really depends on who you talk to.
Click to expand...
Click to collapse
This is very true with sprint. I have insurance and been in multiple stores for different issues. Once u find a certain store that does things the way u like, stick to that store. I have had probably 6 or 7 devices replaced(some of them the same model) and 2 upgrades done without ever paying a deductible. Some stores wouldn't do anything some would tell me I have to file with assuron, this tore looks at what I bring in and if is hardware problem takes care of me no questions asked. Hopefully they never change.
If ur ever trying to dispute something over the phone and someone isn't telling u what u want to hear, hang up and call back u will probably get another call center with different beliefs. I've had people knock 75 dollars off bills for some bs the kids did right after other people tell me there is absolutely nothing that can be done
Sent from my PG86100 using XDA App
Not sure what you mean by 'broke"? The glass is broke, or it doesn't work properly broke? Yes if the glass is broken that they say they wont replace it. If it doesn't work properly then that is covered under your 1 year warranty by HTC.
Now if the glass is broke how do you expect them no believe that you didn't drop it? How many people do think show up/call with broken screens and say it just broke? Now with that said I have seen them break on airplanes.
Use your insurance or go to a store and be really nice.
Ok so a few days ago I noticed that my touchpad had small crack near the right speaker and I thought nothing of it. couple of days later I looked at again and it seemed bigger (now im starting to worry!) and I checked out the forums here and noticed that ALOT of touchpads were having this issue. I called up HP yesterday and they said they will fix it for free and a box will be sent to my address. The next day ups dropped off a box at my door (Really fast shipping I guess!) I packed it up in the box and everything and called ups to schedule a pickup and the guy came the same day (must love his job, lol). HP said about a week until I get it back (and all for free!).
I did not try to make the topic that long, sorry.
The moral of the story was if your touchpad is cracking dont just deal with it, it will get worse overtime and before you know it you will be out of warranty with a messed up touchpad. So take advantage of the warranty and be happy once again. Anyways what are you going to do while your waiting for ics ?
ourtut said:
Ok so a few days ago I noticed that my touchpad had small crack near the right speaker and I thought nothing of it. couple of days later I looked at again and it seemed bigger (now im starting to worry!) and I checked out the forums here and noticed that ALOT of touchpads were having this issue. I called up HP yesterday and they said they will fix it for free and a box will be sent to my address. The next day ups dropped off a box at my door (Really fast shipping I guess!) I packed it up in the box and everything and called ups to schedule a pickup and the guy came the same day (must love his job, lol). HP said about a week until I get it back (and all for free!).
I did not try to make the topic that long, sorry.
The moral of the story was if your touchpad is cracking dont just deal with it, it will get worse overtime and before you know it you will be out of warranty with a messed up touchpad. So take advantage of the warranty and be happy once again. Anyways what are you going to do while your waiting for ics ?
Click to expand...
Click to collapse
It's true. When mine first started cracking I didn't think anything of it but then the crack went right up to the bezel and part of the case started chipping away. HP sent me a box (got here 2 days after I talked to them so really fast) and sent it away yesterday. I'm expecting it back by this time next week or next monday. Not too long to go without a tablet.
If you bought your touchpad new, they will give you a refurbished unit. Either fixing it or replacing the touchpad, you will get the crack again. Thats what HP said to me!
They sold every single touchpad from there inventory and have none left.
osaeed said:
If you bought your touchpad new, they will give you a refurbished unit. Either fixing it or replacing the touchpad, you will get the crack again. Thats what HP said to me!
They sold every single touchpad from there inventory and have none left.
Click to expand...
Click to collapse
I assume that they put new glass/back cover on though. That's what Apple does with iPhones. But did they really tell you that no matter what you're going to get cracks again?
yeap. The hp specialist said that cracks may occur once again, so please handle the device with care.
You could send them an email and tell them you have cracks (providing with pictures) and they might give you a free touchpad case.
For $250 (which i purchased) its not a terrible tablet to start playing with. I wasnt shocked by hp's build quality. There hw quality is horrible.
If i have paid $599 then I'd take action.
I paid $150 for mine because I got it right from the store during the fire sale. Even if it was only $10 I still expect the damn thing to hold together. If it cracks again I'll be sending it back and angrily sending them an email.
Yeah a lot of people seem to be having this problem. I also read that even putting a case on it doesn't really help. Hopefully I don't get it. It's pretty annoying having to send it back and waiting to get it back when there's so much going on with new roms and everything you don't wanna miss out on.
my wife's TP has cracked by both speakers, so I'm debating sending it back. My TP has held up. I'm just reluctant to send it back cause it works very well and If it get's replaced with a refurb, you never know what issues you can get.
Panhandle said:
my wife's TP has cracked by both speakers, so I'm debating sending it back. My TP has held up. I'm just reluctant to send it back cause it works very well and If it get's replaced with a refurb, you never know what issues you can get.
Click to expand...
Click to collapse
What I did was put super glue and make sure you get the clear one. I put a two drops and held the speaker plastic to its original location and it secured it. However, because I was using my sleeve, the tiny hairs and fabric caught on the glue and its all hairy LOL.
Still its very solid and hast cracked any more. Make sure you wear gloves and make sure the area is clean. once you get it dried, it will look like it never cracked.
osaeed said:
What I did was put super glue and make sure you get the clear one. I put a two drops and held the speaker plastic to its original location and it secured it. However, because I was using my sleeve, the tiny hairs and fabric caught on the glue and its all hairy LOL.
Still its very solid and hast cracked any more. Make sure you wear gloves and make sure the area is clean. once you get it dried, it will look like it never cracked.
Click to expand...
Click to collapse
Why do that and risk voiding your warranty?
ourtut said:
Why do that and risk voiding your warranty?
Click to expand...
Click to collapse
why should I risk of sending to hp and get a refurbished unit instead of new?
cracks may happen again when replace the housing.
My TP also has a crack near speaker and I am planning to send it to HP. Do I have to uninstall the android on it before sending ?
Tsureshraj49 said:
My TP also has a crack near speaker and I am planning to send it to HP. Do I have to uninstall the android on it before sending ?
Click to expand...
Click to collapse
It is probably the best thing to do ( even tho they went open source and they are discontinued). For reference I uninstalled android with the ACMEUninstaller and restored web os.
My friend got his replacement 2 weeks ago and it already cracked. I just put a piece of tape over mine and called it a day.
how long has the turn around been for everyone?
also have you been getting back yours with a new back or a referb
thanks!
i thought about sending mine in but i know its gonna happen again no matter what so there is really no point. Maybe ill send it in right before my warranty is over. It worries me though cause i can actually pull the plastic away since its detached completely on the one side.
Someone needs to make a third party back that we can replace our current one with easily. They would make a killing. Plus I would kill to have an HP Touch pad with a white back.
Cubicsilver said:
My friend got his replacement 2 weeks ago and it already cracked. I just put a piece of tape over mine and called it a day.
Click to expand...
Click to collapse
Thats what I would do myself. If it's gonna crack again why send it back and be without it? Tape for me.
I have had my 32g in a case since day one and not had any issues with cracking(and my 2 year old seems to think this is her tablet), though I know 2 different people with the 16g that had cracking issues. Both of them had excellent experiences with HP also.
I have to wonder how long that gracious customer service is going to last now...
I received my touchpad a couple weeks after the firesale (if I remember right), and it eventually developed a crack by one of the speakers. I'm talking about just a few weeks ago. If it pulls free I will just use superglue to fix it.
I can imagine HP's fix is simply to put a new housing on the unit, that will eventually end up cracking again. Mine's been in the HP case since I started using it, so it's not like taking care of it will prevent the crack, or cracks.
Short story: Best Buy no longer allows "3 lemons = new phone". One of the best benefits of their insurance plan is gone...
Long story:
About 2 months ago. My girlfriend decided she wanted her latest Evo 4G (already a refurb from Best Buy.) turned in for another because of the screen separation issue that started to creep up slowly. We took it in under our Black Tie Insurance plan which, at that point, we loved. showed them the issue, got it shipped off. Few days later, got one in return. As soon as I saw the phone, I could tell this one was having the same issue I just returned the other phone for. I instantly told them that this one was going to do the same thing and wanted it returned, before even activating it. They said OK, shipped back again. (2 times now.) few days later, the other comes in. I check the screen...and **** you not, screen was doing the exact same thing. I had written down the previous serial just to make sure they weren't 'effing with me. nope, they didn't match. So, I show them, they are wishy washy about it but take it back and left huge notes in capital letters "SCREEN COMING UP, DO NOT SEND ONE LIKE THIS". So, we wait again. (3 phone.) Few days later, get the call. Go in, look at phone... and as SOON as she opens the box, without even taking off the protective film I could tell it was screwed up. Not only was the bottom left hand corner coming up, like all the others. The whole bottom half of the phone was coming off. I verbally digressed "Are you ****ting me?" showed them the phone and they instantly go "Oh wow." it was that bad. I ask about the new phone policy and how I've had to ship these out 3 times, this being the forth. They state "We don't get new evo's anymore" I go "That's fine, a phone of equal value will work. She says she wouldn't mind a Design 4G, looking over specs, I personally feel it comes out as less than equal value, but she's fine with it. They state they don't have the policy anymore and it was removed at the beginning of the year. I, rather upset, state I've been dealing with this crap since November and just because I missed 3 crappy refurbs before their cut off shouldn't mean I have to suffer. Her suggestion? try Sprint. yeah. it's past 1 year, so that's a laughable suggestion... also, given that I'm paying you for insurance!. I asked to speak to the manager who suggested the same thing!. try sprint or keeping spinning the roulette wheel for a decent refurb. My only real option was the roulette wheel. This time, the Manager left notes, put a ticker on the glass of the phone with a huge ARROW pointing to the bottom of the phone that read "DO NOT SEND ANOTHER LIKE THIS EVER." Then, on the paperwork, stated my many attempts, how disappointed he was and how this next one better be checked multiple times before being shipped.
So, we picked up her phone tonight... all "seems" OK so far, guess I get to wait and see if the screen starts coming up or not.
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
megabiteg said:
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They are not good for support on **** I refuse to get insurance or black tie for almost any of their stuff. Their policies are awful and apparently they don't notify you of change which should be illegal
Sent from my PC36100 using xda premium
Well if they aren't going to give you a brand new phone, just keep sending the broken ones back and keep trying. Eventually they will realize it's costing them more in shipping costs than it would to just give you a new phone. Maybe try going to another Best Buy as well.
And I know exactly what you are talking about. I made a claim with Asurion in December, and it took 4 refurb evo's, that were all bad, and then they finally gave me a new 3D. The first two had screen separation, with one of them the glass was actually completely separated, like I could take my finger and lift the entire glass off the phone. The other two both had a broken vibrator out of the box, and both of them had two of the four touch button lights that weren't lighting up at all. I really can't believe they actually ship these phones out to people like this without a simple look-over to find issues like this.
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
Click to expand...
Click to collapse
..... That's an Interesting thought.. I have no idea if that's the case or not.
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
Click to expand...
Click to collapse
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
sitlet said:
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
Click to expand...
Click to collapse
That sounds like a pretty standard policy. I figured that might be the case.
Sent from my PG86100 using xda premium
I know at sprint sometimes is a game of chance on refurbished units back on the EVO days I had to swap my 2month old phone out due to blue spots in the screen they wouldn't fix it. Lol pain dealing with refurbished units sometimes you get lucky other times it is a gamble .
Lol I would rather keep my original phone and just repair it my self lol.
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
*runs up flight of stairs to smash screen*
Sent from my HTC Evo 3D using xda premium
eXplicit815 said:
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Click to expand...
Click to collapse
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Thanks
---------- Post added at 09:40 PM ---------- Previous post was at 09:37 PM ----------
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
Thank you so much. I hate having to wait a month before they replace the phone.
yousefak said:
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Click to expand...
Click to collapse
As far as I know they only charge the fee if there is physical damage, water damage, or if it lost or stolen. If you take the phone to a corporate store with a repair center they will fix it for free and if it cannot be fixed then it is replaced with a refurbished phone. Personally I used to work for both companies and I think that TEP is much better than best buy's insurance policy.
Sent from my PG86100 using Tapatalk
So, I got a really bad luck. My phone never fall on the street when I use the case; just when I take off the case, it fell down and cracked my screen on the bottom right near the Search button. It's still functional and the crack is not really bad, just kind of annoying when I realized that there's a crack there (not that noticeable for me, literally only a small piece of the screen on bottom right that got cracked)
So, I am just looking through my options here. I left my phone in stock condition because I don't want to void the warranty; but now that it's cracked, ....
Should I just root my phone, play with it, and deal with the small crack?
Or, if I left it in stock condition and change the glass, will I be able to claim warranty (in case anything happen)?
Or should I just get a new phone on CL? (like HTC One S maybe )
Any suggestion is welcomed
shuvarts said:
So, I got a really bad luck. My phone never fall on the street when I use the case; just when I take off the case, it fell down and cracked my screen on the bottom right near the Search button. It's still functional and the crack is not really bad, just kind of annoying when I realized that there's a crack there (not that noticeable for me, literally only a small piece of the screen on bottom right that got cracked)
So, I am just looking through my options here. I left my phone in stock condition because I don't want to void the warranty; but now that it's cracked, ....
Should I just root my phone, play with it, and deal with the small crack?
Or, if I left it in stock condition and change the glass, will I be able to claim warranty (in case anything happen)?
Or should I just get a new phone on CL? (like HTC One S maybe )
Any suggestion is welcomed
Click to expand...
Click to collapse
All depends on how much work you want to do and/or money you want to spend.
If you replace the screen yourself you'd have to remove "void" stickers and you know what that means as far as warranties go.
SOOOOO...
1) If you have insurance, you can replace the entire phone for $130.
2) If you don't have insurance, you can replace the screen yourself since it wouldn't matter if you void the warranty. You can buy a screen from eBay for about $30 or so.
Screen: http://www.ebay.com/itm/Digitizer-T...949?pt=LH_DefaultDomain_0&hash=item2c630ce6e5
Screen replacement video: http://www.youtube.com/watch?v=nA4JToM5uxA
Personally: My screen cracked and I've toyed with the idea of replacing the screen myself. Since I have insurance and I replace my phones a lot I didn't want to void my warranty so I decided to go through Asurion. For $130 I received a new phone, new casing, new battery and a new charger. Basically, I now have double of everything (except for phone since I had to return the cracked one).
Breakdown:
Per T-mobile's site:
Battery = $30
Charger = $15
Battery Cover = $20 (per ebay)
Total = $65 in Accessories
Cost for new phone = $65
Doing the replacement I got about $65 worth of accessories on top of a new phone for $65. Not too bad compared to just buying a new phone.
Bottom line, it all depends on you and what you're willing to do/spend. Don't worry about rooting until you make the decision to keep or replace your current phone.
stixzadinya said:
All depends on how much work you want to do and/or money you want to spend.
If you replace the screen yourself you'd have to remove "void" stickers and you know what that means as far as warranties go.
SOOOOO...
1) If you have insurance, you can replace the entire phone for $130.
2) If you don't have insurance, you can replace the screen yourself since it wouldn't matter if you void the warranty. You can buy a screen from eBay for about $30 or so.
Screen:
Screen replacement video:
Personally: My screen cracked and I've toyed with the idea of replacing the screen myself. Since I have insurance and I replace my phones a lot I didn't want to void my warranty so I decided to go through Asurion. For $130 I received a new phone, new casing, new battery and a new charger. Basically, I now have double of everything (except for phone since I had to return the cracked one).
Breakdown:
Per T-mobile's site:
Battery = $30
Charger = $15
Battery Cover = $20 (per ebay)
Total = $65 in Accessories
Cost for new phone = $65
Doing the replacement I got about $65 worth of accessories on top of a new phone for $65. Not too bad compared to just buying a new phone.
Bottom line, it all depends on you and what you're willing to do/spend. Don't worry about rooting until you make the decision to keep or replace your current phone.
Click to expand...
Click to collapse
OMG . i didn't know replacing the screen myself will void the warranty... -_-" plus after looking at the video for 2 mins. i will decline to the idea of replacing it myself
I bought the phone off CL about 2 months ago (FOR $230 !! ); so, I don't think it has any insurance.Can I still get an insurance at this point?
If I can't, I guess I will either live with it; or sell it and get another phone
Thanks for the reply!! Those info really helps me
shuvarts said:
OMG . i didn't know replacing the screen myself will void the warranty... -_-" plus after looking at the video for 2 mins. i will decline to the idea of replacing it myself
I bought the phone off CL about 2 months ago (FOR $230 !! ); so, I don't think it has any insurance.Can I still get an insurance at this point?
If I can't, I guess I will either live with it; or sell it and get another phone
Thanks for the reply!! Those info really helps me
Click to expand...
Click to collapse
Yeah dude, when I saw that video too I thought to myself that I'm better off just replacing the whole damn thing... haha
It never hurts to try to add insurance. The worst they can say is no.
Call HTC its 145 to have the screen replaced and they will extend the warranty out for a yr.
Sent from my SAMSUNG-SGH-I717 using xda premium
squish099 said:
Call HTC its 145 to have the screen replaced and they will extend the warranty out for a yr.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Really? So they're willing to change my cracked screen and add another year of warranty? I bought the phone off CL so there's no insurance, and i thought warranty normally doesn't cover this kind of damage.
Although after usibg the phone for a couple days, i realized that he crack is really not bad at all... Just get annoying sometimes. Lol.
Sent from my HTC_Amaze_4G using XDA
shuvarts said:
Really? So they're willing to change my cracked screen and add another year of warranty? I bought the phone off CL so there's no insurance, and i thought warranty normally doesn't cover this kind of damage.
Although after usibg the phone for a couple days, i realized that he crack is really not bad at all... Just get annoying sometimes. Lol.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
Dude I'm there wth u! Got my water damage amaze (no warranty ) off CL. Phone worked great til I dropped it. With red water damage mark and cracked screen I had nothing to lose so I took it apart. I have to say its the easiest phone I ever worked on. Just so u know the digitizer is glued to the LCD so getting em apart is the tricky part. If you have the $130 or even $145 option available that's the way to go. The cheapest I've seen the pre assembled digitizer/LCD part is $115 so if you decide to take yours apart be careful separating digi from lcd ! You will need hair dryer.
shuvarts said:
Really? So they're willing to change my cracked screen and add another year of warranty? I bought the phone off CL so there's no insurance, and i thought warranty normally doesn't cover this kind of damage.
Although after usibg the phone for a couple days, i realized that he crack is really not bad at all... Just get annoying sometimes. Lol.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
I ran mine over after having it a month. Called HTC shipped them the phone. They called back with the screen needed replaced and it would be 145...
Sent from my SAMSUNG-SGH-I717 using xda premium
Please keep all question based threads in the Q&A section. Thank you.
Thread Moved.
••••••••••••••••••••••••••••••••••••••
XDA Rules: http://forum.xda-developers.com/announcement.php?a=81
10 Post Rule: http://www.xda-developers.com/announcements/xdas-10-post-rule/
XDA Marketplace Rules: http://www.xda-developers.com/announcements/market-place-rules-updated/
••••••••••••••••••••••••••••••••••••••
Sent from my Galaxy Note i717, using XDA Premium.
squish099 said:
I ran mine over after having it a month. Called HTC shipped them the phone. They called back with the screen needed replaced and it would be 145...
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Just wondering... is the replacement brand new or refurb? The crack wasn't that bad imo. So, getting a refurb doesn't sound like a very good idea to me (it might have some functionality problems).
Here is the pic of the crack on the phone... Since I bought the phone from CL for 230, paying extra 145 doesn't sound too good for me (it's 70% of the phone price in my case!!!). Anyway, thanks for the replies
They were supposed to replace the screen in my phone, but a few days after I paid for it htc called me and said they didn't have any parts and asked if I'd be Ok with a new unit.. Or wait like 3 weeks for parts... So i got a new unit. But they shipped only the phone. On a side note I had a problem a couple weeks ago with the aluminum coming off from around the camera, called htc explained the problem. They asked what color I wanted, told them white. Got the new back opened it was black, called htc told them they shipped me a white one and told me to keep the black one... Sweet. I'm in the middle of a project for my gf, painting the aluminum on the original baxk green for her, it was relatively easy to take apart the back. Stay tuned for pics coming soon....
Sent from my SAMSUNG-SGH-I717 using xda premium
squish099 said:
They were supposed to replace the screen in my phone, but a few days after I paid for it htc called me and said they didn't have any parts and asked if I'd be Ok with a new unit.. Or wait like 3 weeks for parts... So i got a new unit. But they shipped only the phone. On a side note I had a problem a couple weeks ago with the aluminum coming off from around the camera, called htc explained the problem. They asked what color I wanted, told them white. Got the new back opened it was black, called htc told them they shipped me a white one and told me to keep the black one... Sweet. I'm in the middle of a project for my gf, painting the aluminum on the original baxk green for her, it was relatively easy to take apart the back. Stay tuned for pics coming soon....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Hmm by phone only you mean they only give you the phone without everything else right? That sounds like a refurb replacement to me...
Anyhow, thanks for the reply. I think I will just use my phone as is and root it someday. I am starting to get used to that small crack. lol
So on the 200th time I droped my Amaze, the screen cracked. I have Asurion insurance and filed a claim online and they are sending me another Amaze (for $130). This is fine because I like the phone, my contract is up and I plan to get another phone once I find something I like (most phones out now dont seem like much of an upgrade). I plan to keep the replacement Amaze as a backup and quit paying for the insurance. My question is: do I just need to send the phone back, i.e. can I keep the battery as a spare? Also, I am rooted and S-off running CM10. I dont plan to do anything to return the phone to stock. Is this a bad idea or does it not matter?