Hello,
I got a Flyer a week ago. On Thursday, I dropped it and got it replaced at best buy. Today, I dropped is again on a parking lot with the pen. They both have dents, and the Flyer has this white dot on the screen that won't come off. Should I take it to best buy, with a request to replace? Or should I call HTC or something. Ideas?
Thanks.
P.S: Yes, I am clumsy at times.
HTC's warranty does not cover damage done by you, normal wear and tear, etc. They are strict on this, so don't bother contacting them.
Dents and dings are just normal wear and tear. Who cares? Your devices are not going to look brand new forever. If you worry that much about the appearance, get an invisible shield, or use a case/skin for it.
As far as the white dot, its either a stuck or broken pixel. If Best Buy replaced it before for something you did, then maybe they will do it again. But its just them being nice to you, its not technically their problem. Unless you spent extra to get the insurance coverage which includes user caused damage. Think about it, if Best Buy or HTC replaced a device every time somebody dropped or otherwise damaged it, they would be out of business.
Alright thanks. I will purchase the warranty and ask them to replace it.
It depends on the type of warranty to...normally it s only replace or fix if broken..not dents or scratches.
Sent from my HTC Flyer P512
Related
IF you where thinking about buying the Invisible Shield for your TP2 I would suggest you be very careful. This company makes a crap product for our device and their warranty is apparently worthless. Here is my post to their Facebook page which I am sure will be gone as quickly as someone see's it there:
Your company is unethical. First your kiosk puts the wrong shield on my device, then you charge my card for the honor of getting a warranty replacement that I had already paid extra to have installed on my device to reinstall myself and then you take 2 weeks to get the new shield to me. I send the old shield back the SAME day I received the new one and you still charge me $25 bucks today for the replacement saying I did not get the old one back to you in time. YOUR WARRANTY IS DESIGNED TO DISCOURAGE PEOPLE FROM USING IT. I will never buy one of your products ever again. I will also make sure that I post this wherever I see someone is asking about your product to make sure no one else makes the same mistake. The so called proper shield you sent for my device does not even cover the most vulnerable parts of the device so in the end I paid $60 for a piece of vinyl that will not even fully protect the device. What a waste.
I have never had these problems with the Ghost Armor I have put on other devices and they actually honor their warranty. Learn from my mistake and avoid these people. If you have this product and like it, that is fine but don't be making snarky remarks on this post. This is merely informational to warn other people of my experience.
Thanks for the heads up.
-1 for Inv. shield man.
For me, I ordered mine from the Bodyguardz.
Their customer service is great.
First order gone missing, sent new replacement rightaway.
Thanks for sharing mate. : )
I bought several Inv. shields before for my digital camera, mp3 player, old TyTnII etc. and used warranty exchange once without hassles, but what I found out is, they consistently cut protectors a little small, meaning half to one milimeter off on the screen, which annoys me since it costs 20+ dollars.
This time I bought it from BodyGuardz, we'll see how it turns out (did not receive them yet)
I think will try the Wrapsol next myself. Looking at the kit they have for the Tmobile version, coverage is excellent and there should be no more skippy finger on the screen or orange peel with it. Does not look like it is made out of the helicopter blade vinyl like all the other ones so it probably gets damaged itself more easily but should protect the phone. Anything bad enough to damage any kind of thin wrap all the way through is going to break the phone anyways whether the wrap is there or not. They are just there to stop scratches and such. Looks like their lifetime warranty does not require you to jump through hoops to get a replacement. I emailed customer service and they told me about the warranty and that they should have a Verizon wrap pretty quick.
armor?
Had my 1st ghost armor experience yesterday. Long story shortened-difficult to apply with any degree of perfection (screen only!) Ultimately removed it-will try warrantying & trying again. Not too optimistic though, as when it was on I felt there was an unacceptable degree of "rainbow patterning". What good is any armor if it distorts the view of such an elegant screen?
Techitrucker said:
IF you where thinking about buying the Invisible Shield for your TP2 I would suggest you be very careful. This company makes a crap product for our device and their warranty is apparently worthless. Here is my post to their Facebook page which I am sure will be gone as quickly as someone see's it there:
Your company is unethical. First your kiosk puts the wrong shield on my device, then you charge my card for the honor of getting a warranty replacement that I had already paid extra to have installed on my device to reinstall myself and then you take 2 weeks to get the new shield to me. I send the old shield back the SAME day I received the new one and you still charge me $25 bucks today for the replacement saying I did not get the old one back to you in time. YOUR WARRANTY IS DESIGNED TO DISCOURAGE PEOPLE FROM USING IT. I will never buy one of your products ever again. I will also make sure that I post this wherever I see someone is asking about your product to make sure no one else makes the same mistake. The so called proper shield you sent for my device does not even cover the most vulnerable parts of the device so in the end I paid $60 for a piece of vinyl that will not even fully protect the device. What a waste.
I have never had these problems with the Ghost Armor I have put on other devices and they actually honor their warranty. Learn from my mistake and avoid these people. If you have this product and like it, that is fine but don't be making snarky remarks on this post. This is merely informational to warn other people of my experience.
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I never had that problem before. I order the Zagg shield full body for my ipod touch and after a while the corner to pilling off. I call customer service and with-en five, ten mins they charge my account 4 bucks for a new shield.
Basically what im trying to say... is that you got owned... and on top of that ur not even happy with the product
template
does anyone have a vector template of the touch pro2?
thanks
my htc hero is all scuffed round the edges
is there any way to replace the plastic or get a cover up
or if worst comes to worst what will activate the warranty so they send me a new device?
nuke it in the microwave, that will **** it up lol
Suck it up and buy a new phone then. There is no way your provider should ship you a new phone. Every dollar they spend on a bogus claim is two dollars they have to get back from other subscribers.
If you really must, then tell them your mother washed your jeans with the phone in it. Stick to your story.
Well, it's irrelevant for the warranty whether his mother washed the Hero or i he damaged it some other way. In any case it's NOT a case for warranty and andyp123 should be ashamed for breaking his phone and then wanting someone else to replace it.
There are insurance policies for that... of course you have to buy them when you get the device, not when it's broken already.
i havent broken it, did any of you actually answer my original question about the scratches?
andyp123 said:
i havent broken it, did any of you actually answer my original question about the scratches?
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You can buy a case or a phone skin to hide the marks.
+1 for buying a case.
A full refurb will cost you just over £100 for the hero. and if you send it in with cosmetic damage, and try and screw it up some other way, it's probably come up as out of warranty anyway.
This seems almost impossible, but it's true. I've read about other users managing to scratch the screen using the pen, and while that hasn't happened for me, I think I did manage to chip it. I was working on a drawing when all of a sudden, as the pen glided across the screen, it stopped. I lifted the pen to see what I thought was a little debris on the screen, only to find a tiny little piece of glass on the pen itself. The screen itself is definitely chipped.
It's also possible the chip was there before and the pen merely "found" it and lifted the glass out of it.
Anyone else experience this? Any advice on using something to fill it or get HTC to cover it under warranty? I'm a little worried they'll assume it was due to misuse, when as weird as it sounds, the thing was always well-cared for.
kkinder said:
I'm a little worried they'll assume it was due to misuse, when as weird as it sounds, the thing was always well-cared for.
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Don't assume, I would definitely try, you mighty be pleasantly surprised. If you are, def let us know, since that would say a lot for HTC!
Is it in the middle of the screen or on the edge? I can't see the pen taking a chunk of glass out of the screen unless you were using the opposite end. If you cannot return it then see what HTC can do. Good luck.
Wobblin30 said:
Is it in the middle of the screen or on the edge? I can't see the pen taking a chunk of glass out of the screen unless you were using the opposite end. If you cannot return it then see what HTC can do. Good luck.
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It's near the middle and I agree, it's quite surprising. It's possible that the glass was either already damaged, or that there was a weakness.
I got in contact with HTC. Quixotically, they said damage due to the pen is not under warranty because the pen, while branded as an HTC product, isn't an HTC one. I found that a little curious, but I decided to send it in anyway. If the repair shop rules it isn't under warranty, the repair is $180. Ouch.
But the chip is big and annoying enough that the $180 would be worth it to me. *sigh*
Just as an update, HTC *did* cover this under warranty without any real argument. They asked for me to also ship the pen with the tablet so they could try to reproduce the problem, and apparently they were able to.
HTC also shipped everything overnight via Fedex. So it was all done in just a few days.
Way to go, HTC.
Hi guys,
This happened to me
Bought a Transformer Prime, and got the glass broken. The LCD screen itself is OK, the tablet is working just fine, but the glass is cracked.
Spent 3 days searching, nothing. There are all kinds of parts for TF101, but TF201 -- not.
Went to service guys, they want 400 bucks for the replacement: they say they can replace the LCD screen AND the glass. Obviously this makes no sense since the brand new TF201 costs about $500 for 32 GB version (which I have).
Ideally, finding the glass with digitizer would solve the problem, but so far I can't find it.
Checked the asusparts.eu website, but not sure if these are the right ones (and, still, they are quite expensive since I don't need LCD screen itself, the screen itself is just fine)
If someone has and idea where to get it/search for it, it would be great.
Thanks
you bought it with broken glass? Why you just don't return it?
Send it back to ASUS, and see what they will charge you to replace the glass.
Sent from my MB870 using xda premium
donxuan1983 said:
you bought it with broken glass? Why you just don't return it?
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No, I've dropped it myself. So it's not a guarantee case.
grneyez said:
Send it back to ASUS, and see what they will charge you to replace the glass.
Sent from my MB870 using xda premium
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Yep, I've already asked Asus.
Asus said go to the authorized service center in your city. That authotized official service center said $400 for repair
Not sure if its any help to you but i'm just waiting a reply from Asus for the cost of replacement glass hopefully have it at some point today
same here, the glass is cracked on my ATP. and its only like 1 week old. SO FRUSTRATING!!!. but im trying to look for the replacement glass as well cuz the lcd itself is not broken but haven't found anything yet, i called asus to see what they would say but all they said was to RMA it. and they would have someone "check it out" and see if it will cover under my warranty. i didn't break it intentionally, i received the unit with a bend on above the power connector so it was difficult to plug in the connector. i didnt see it as a big issue, until i plug it in and the bend on the connector bent upwards and cracked my screen (gorilla glass my ***!!!). So knowing big companies like asus they arent going to cover my ATP and if they do offer to repair it, it will be some ridiculous price. and i been looking for a replacement glass but nothing . keep this thread going and post if you do find something, im afraid that since the ATP is still backordered everywhere that companies and independent companies arent going to have the replacement parts for awhile. hopefully this isnt the case and we can get something soon.
I'd say a SquareTrade warranty is an excellent investment for this tablet. $70 (after 30% coupon) for 2 years of drop protection is a bargain. I've already dropped my Prime once . Luckily, all I have to show for it is a scratched corner (it was in a case).
You can get a SquareTrade warranty within 90 days, so pretty much everyone is still eligible.
Sent from my HTC Desire CDMA using Tapatalk
digimuzik said:
I'd say a SquareTrade warranty is an excellent investment for this tablet. $70 (after 30% coupon) for 2 years of drop protection is a bargain. I've already dropped my Prime once . Luckily, all I have to show for it is a scratched corner (it was in a case).
You can get a SquareTrade warranty within 90 days, so pretty much everyone is still eligible.
Sent from my HTC Desire CDMA using Tapatalk
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This ^^^
I always shirk silly insurance things, but SquareTrade is awesome. I personally don't use it, I'm confident in how I treat my possessions (accidents can always happen, but...), but it is amazing to see a relatively cheap service that covers most personal faults.
And yeah, I dunno what I'd do if my screen was already broken. We won't start seeing parts or units for parts for some time...
Same problem here.
They designed TF201 such way, that the glass is 1 mm ahead of frame (not like on ipad) so during the hit, glass takes all the damage on itself.
Asus must do something about that because everyone will drop their unit someday.
Cracked screen
This just happened to me too. Pulled my Prime out and opened it up to discover a hair line fracture all the way across the screen. Tablet has never been dropped and always stored in a padded case folded up against the keyboard/dock like a laptop. Contacting Asus to see what my options are. The crack is so fine I didn't even notice till I went to fold it back up. I was gonna post a video, but don't have 8 posts yet. But if you search youtube for "asus transformer prime cracked screen" it'll come up.
Clearly there is a serious issue with all these cracked screens with people using docks. I think ASUS should address this... I dont think I will get a dock anymore.
leppie said:
Clearly there is a serious issue with all these cracked screens with people using docks. I think ASUS should address this... I dont think I will get a dock anymore.
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I think it is definitely an issue.
It's happening because there's not enough padding on the front end of the keyboard IMO, it only has that one little rubber thing.
My Prime is in a minisuit, which actually jumps to the other extreme: it won't quite close all the way. But I think this is the only reason I have not opened it and found a cracked screen, even though I toss it around and generally try not to baby it.
They need more support opposite the docking mechanism, it's causing the top-end of the Prime to squish down especially at the corners while the bottom-end has no more room to get closer to the keyboard. These broken screens are the result.
You could use a case like me or even just put some little rubber tabs on the corners of the keyboard to prevent this happening, but it's ridiculous considering it's constantly pictured as such a netbook replacement and using it like such could damage it.
Sent from my HTC Vision using xda premium
Just a suggestion to everyone with a cracked screen--I know this isn't the most convenient option, but I think it might be the cheapest one you are going to find. From my experience, hot items like this with broken glass still sell for about 80% for their original value on ebay. I haven't checked to see what broken primes are going for right now, but it might be worth checking out. Sell for 400, but new for 500--about 100 to fix the screen.
redandblack1287 said:
Just a suggestion to everyone with a cracked screen--I know this isn't the most convenient option, but I think it might be the cheapest one you are going to find. From my experience, hot items like this with broken glass still sell for about 80% for their original value on ebay. I haven't checked to see what broken primes are going for right now, but it might be worth checking out. Sell for 400, but new for 500--about 100 to fix the screen.
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Doesn't it only cost about $70 at repair centers or whatever? Guess it depends on your location and situation...
Just wondering
Did anyone with broken glass have a screen protector applied?
dorianteal said:
Did anyone with broken glass have a screen protector applied?
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No screen protector applied on mine, Just plain jane ATP.
buxtahuda said:
Doesn't it only cost about $70 at repair centers or whatever? Guess it depends on your location and situation...
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I think that's the problem most people are having--they are getting repair quotes of like $400 instead of $70. If you find a chain with that kind of price, please post it!
Another broken screen
Just took my TF201 out of it's padded laptop bag this morning to find a crack across the corner of the screen. No dropping, no rough handling - it just appeared seemingly overnight. After weeks of frustration with random reboots and app crashes (which were only solved yesterday with the 9.4.2.15 update) I think I've had my fill of this unit.
Update - And, yes, the unit was docked when this occurred.
Final update: Contacted Asus about repairing the screen and was put in touch with a service provider in Sydney. Total cost (incl. parts, labour, and shipping): $400. When I responded that I might as well buy a new tablet the receptionist replied "That's right."
Wow I just bought a dock which I greatly debated on getting. I may have to return it after all. I don't wanna end up with a cracked screen.
Sent from my PG86100 using Tapatalk
Well after having my z ultra for a month I decided to go nearly case less (have the Incipio Watson case) using a thin case, I managed to crack the glass over the screen in my pocket which renders the entire phone useless. I do realize that it was my fault for going without a case and not being extremely careful. But now that this has happened to me I want to let you guys know the after effects. Like I said I only cracked the top layer glass but due to design the touch sensitive portion also is damaged. They sandwiched the glass, digitizer, and lcd together as one unit with the digitizer glued directly to the glass so once cracked the entire phone has to be disassembled and glass, digitizer, and lcd has to be replaced as a assembly ($250us). This is not a cheap repair and I've found one aftermarket online repair shop that's charging $300us to fix with no guarantees. And they don't say whether it will still be water proof after repair. I called Sony before they announced the phone here and they told me due to the fact that it isn't offered here they would have to send the phone to the country of origin for repair and it could take a month or two before it returns. And they didn't have a firm cost of repair but $189 normal phone cost. I think due to the thinness of the phone made it extremely fragile with super thin glass (which is how I think they managed the use of metals as stylus) covering the screen. So I recommend getting protection that adds rigidity and screen protection or getting added warranty coverage to the phone to avoid my bad luck.
If something goes wrong with my ultra I will run it over with my car and use my home insurance. 100$ and i get a new one. Here in Sweden it's called "bad luck" insurance
Sent from my C6833 using Tapatalk 4
Reb0rn said:
If something goes wrong with my ultra I will run it over with my car and use my home insurance. 100$ and i get a new one. Here in Sweden it's called "bad luck" insurance
Sent from my C6833 using Tapatalk 4
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Lmao
Sent from my C6806 using XDA Premium 4 mobile app
so do u think its worth it to get the $80 2-year insurance that the sony store offered me?
poisonsushi319 said:
so do u think its worth it to get the $80 2-year insurance that the sony store offered me?
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I wish I had waited and got the lte version and insurance but it was looking like they weren't gonna release the beast for America. I hope now it'll be a quick turn around fix now tho. But considering getting the lte version with insurance.
Did you crack it from pocket pressure or something hit it? Was your phone screen facing outwards?
u misses out the most important thing ppl came to this kinda of post to see
everything u said was aleady clear by your title
so
we re all here to see,,,,
How did you break it ?
hutchins said:
Well after having my z ultra for a month I decided to go nearly case less (have the Incipio Watson case) using a thin case, I managed to crack the glass over the screen in my pocket which renders the entire phone useless. I do realize that it was my fault for going without a case and not being extremely careful. But now that this has happened to me I want to let you guys know the after effects. Like I said I only cracked the top layer glass but due to design the touch sensitive portion also is damaged. They sandwiched the glass, digitizer, and lcd together as one unit with the digitizer glued directly to the glass so once cracked the entire phone has to be disassembled and glass, digitizer, and lcd has to be replaced as a assembly ($250us). This is not a cheap repair and I've found one aftermarket online repair shop that's charging $300us to fix with no guarantees. And they don't say whether it will still be water proof after repair. I called Sony before they announced the phone here and they told me due to the fact that it isn't offered here they would have to send the phone to the country of origin for repair and it could take a month or two before it returns. And they didn't have a firm cost of repair but $189 normal phone cost. I think due to the thinness of the phone made it extremely fragile with super thin glass (which is how I think they managed the use of metals as stylus) covering the screen. So I recommend getting protection that adds rigidity and screen protection or getting added warranty coverage to the phone to avoid my bad luck.
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Just to let you know, while looking on the brando site, I noticed they had Z ultra replacement screens for $150.... Don't know their quality, etc... but I did see them...
I only have a Skinomi clear skin on mine. Front pocket, back pocket daily phone. Even the hood of my car dropped on it while using it doing a repair. No issues here pretty tough. Although I was sure I cracked it after that incident.
Yeah, I'm on the same boat.. How tf did it break?
alias3800 said:
Yeah, I'm on the same boat.. How tf did it break?
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Had it in the pocket screen faced towards my leg in a squatted position (wasn't thinking and frustrated at the same time from work) and cracked it from pressure/flexing presumably since all cracks stem from single crack at edge. What's crazy is that it seems to still be cracking even though im not using it. Have pictures in tow.
Did you squat really low? or like sitting down position kind of squat? Did you feel the pressure on in your pocket?
I have the phone as well and I only have a gel case, but I'm always scared to sit down with it cause I feel a bit of pressure when I do.
I don't wear skinny jeans, just regular straight jeans.
just bought my 2 year insurance from sony.
poisonsushi319 said:
just bought my 2 year insurance from sony.
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What is the clause for the insurance ...like is accidental covered >> and how long do you have to decide when to get the insurnace ??
I have insuarance for one year. Here, in Spain, there is one for 69 euros. I have it for my Note 2 also and they changed entire sceen to it, 225 euros if i had to pay but insuarance paid.
trooper1414 said:
What is the clause for the insurance ...like is accidental covered >> and how long do you have to decide when to get the insurnace ??
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Click to collapse
its 2 years, u have 30 days from purchase date. it covers everything except stolen.