Just received my 16gb Galaxy Tab 10.1 from Amazon, really disappointed on it due to constant crash, freeze, lag...etc
ok.. open the package, boot it up, straight feeling sluggish between screen and apps already, then play around with it, install few apps, but it randomly close the apps or just froze without any reason and i have to hard power switch off to reboot.
Thinking it might incompatible apps, but apparently not.. it randomly freeze when open "setting", "google maps", "Quick Office HD"...
I done wipe/factory reset but still the same...
So.. guys think it is hardware related or software related? will restore 3.1 fix this issue? If possible, where do i get the vanila stock 3.1 honeycomb firmware and will it void warranty if i install it via say.. Odin?
I'm in Australia, so sending it back to US for warranty will be quite a pain... any help will be appreciated~
Thanks
by freeze do you mean the touch screen is unresponsive? the same thing started happening to mine today. i called amazon and am getting a replacement for free just call them they will send one out before you ship the one you have. I called today and am getting mine tomorrow but im worried because this is the second tab i had to get replaced.
I am waiting for my SGT from amazon to arrive now
hope it would be good unit
I am from Iraq it is so much difficult to return it to US
It should of shipped with 3.1 mate
Like all things that are mass produced you get some lemons in the mix sounds like you may have one
Sent from my HTC Desire HD using XDA App
I would reflash the 3.1 update via odin and hope that fixes it
I couldn't risk the no warrany do I got mine from mobicity.com.au as it comes with 1yr Australian warranty
Sent from my HTC Desire HD using XDA App
tonyurquiza said:
by freeze do you mean the touch screen is unresponsive? the same thing started happening to mine today.
Click to expand...
Click to collapse
ya, the screen is unresponsive but hard restart temporary fixed the problem.. still, problem still there
tonyurquiza said:
i called amazon and am getting a replacement for free just call them they will send one out before you ship the one you have. I called today and am getting mine tomorrow but im worried because this is the second tab i had to get replaced.
Click to expand...
Click to collapse
Problem is i'm in Australia, and i need to ship it to forwarder and ship via them to me which cost $55 per shipment...
yeah i had to lock then unlock and it fixes it for a couple of minutes then same problem, mine eventually fixed itself and has been working fine maybe wait a bit keep trying mine seems to work now do a factory wipe and keep trying .
Framedtrash said:
I would reflash the 3.1 update via odin and hope that fixes it
Click to expand...
Click to collapse
Where do i get this file from? And will it void the warranty even though i flashed the stock 3.1 honeycomb?
tonyurquiza said:
yeah i had to lock then unlock and it fixes it for a couple of minutes then same problem, mine eventually fixed itself and has been working fine maybe wait a bit keep trying mine seems to work now do a factory wipe and keep trying .
Click to expand...
Click to collapse
This happens to me as well with my SGT. I notice the keyboard will "stop responding" while typing over GTalk or something. Also the navigation keys will become unresponsive while browsing. A lock/unlock of the device seems to fix it.
A friend of mine was researching this, and on other forums people are complaining of the same thing, and apparently it's a part software, part hardware issue. I guess the sensors in the device loose track of where your tapping on the screen. I'm to try a factory reset and see what happens.
kklung said:
Where do i get this file from? And will it void the warranty even though i flashed the stock 3.1 honeycomb?
Click to expand...
Click to collapse
I'm sure you could find it in the development section, not sure if it will void the warranty though. I'm tempted to try this as well if the factory reset will not work.
Strange. I received my 32GB from Amazon on Monday and haven't had any issues at all. Sounds like you got a lemon.
Well, fwiw, I had a GT 10.1 and returned it for 2 reasons:
1) Screen has a dancing/moving part of the panel (towards the middle), where even when OFF, the LCD panel would reflect light in various sheens -- kind of like a think layer of oil on top of water. Slightly depressing the panel would get it to shift and move, and sometimes disappear; only to reappear.
2) Copied 350+MB of .jpegs onto the device, and it took 5.5 hours (yes, hours), to copy the data.
So, I returned the unit. In all fairness, I've got a friend who has a xoom, and had him try copying the data, and got the same results... so #2 is probably a Honeycomb bug, but #1 is definitely a GT defect. I'm now awaiting a Toshiba Thrive
gregoz1 said:
Well, fwiw, I had a GT 10.1 and returned it for 2 reasons:
1) Screen has a dancing/moving part of the panel (towards the middle), where even when OFF, the LCD panel would reflect light in various sheens -- kind of like a think layer of oil on top of water. Slightly depressing the panel would get it to shift and move, and sometimes disappear; only to reappear.
2) Copied 350+MB of .jpegs onto the device, and it took 5.5 hours (yes, hours), to copy the data.
So, I returned the unit. In all fairness, I've got a friend who has a xoom, and had him try copying the data, and got the same results... so #2 is probably a Honeycomb bug, but #1 is definitely a GT defect. I'm now awaiting a Toshiba Thrive
Click to expand...
Click to collapse
5 hours? I'm going to test that right now.
So you guys think i should return it? It cost $55 send from Australia to US and another $55 send from US forwarder to me... or should i try to flash stock 3.1 first? But.. where do i get 3.1 stock firmware? Any links will be much appreciated.
kklung said:
So you guys think i should return it? It cost $55 send from Australia to US and another $55 send from US forwarder to me... or should i try to flash stock 3.1 first? But.. where do i get 3.1 stock firmware? Any links will be much appreciated.
Click to expand...
Click to collapse
You can try this post in the development section. I've only had my Tab for a few days so I haven't had time to tinker with it much. I'm going to try returning mine first for a replacement. If that doesn't do the trick I may try a reload from the link here:
http://forum.xda-developers.com/showthread.php?t=1128722
gregoz1 said:
Well, fwiw, I had a GT 10.1 and returned it for 2 reasons:
1) Screen has a dancing/moving part of the panel (towards the middle), where even when OFF, the LCD panel would reflect light in various sheens -- kind of like a think layer of oil on top of water. Slightly depressing the panel would get it to shift and move, and sometimes disappear; only to reappear.
2) Copied 350+MB of .jpegs onto the device, and it took 5.5 hours (yes, hours), to copy the data.
So, I returned the unit. In all fairness, I've got a friend who has a xoom, and had him try copying the data, and got the same results... so #2 is probably a Honeycomb bug, but #1 is definitely a GT defect. I'm now awaiting a Toshiba Thrive
Click to expand...
Click to collapse
I bought the 16gb white version at Best Buy union square on June 12th, and returned it for the same 1) problem on the screen. The second one seemed to be ok, until the second day of use I saw the "oil" mark appearing and moving depending on where I holded/pressed the tab on the back.
But know I have to say the problem doesn't exist anymore. I think it is because of the packaging and the fact the tab stayed a lot of time in the same position before it arrives to your hands. I recommend use it for a week and see if the problem persists.
or they manufactured them in china...
people also report dust in their tabs, which is pretty much proof of cheap manufacturing.
I haven't had any issues.
Anybody figured out a real solution? It looks like a reccuring problem through forums. I got mine from Amazon forwaded to Qatar and basically it is unusable. Starts once every10 attempts...freezes after 10-30 seconds.
i have two and i have no issues with either one.
the first one i got was locked - the second is unlocked
i see no performance difference between the two
and both were purchased from amazon.
I bought mine in bestbuy and I still w/o problems... It was locked but nothing to worry using odin to 3.01>root>custom rom... it seem that ther is some galaxy tab 10.1 lemon editions
Related
Hi guys, I could really use some help.
I've a T-Mobile G2 variant which was running a stock HTC Sense ROM. I started getting weirdness happening on it though - the home screen moving on it's own - switching between pages and back again, pressing any buttons apart from the power button just switched the home screens to the thumbnail view. Dialogue boxes refused to let me press the okay or cancel buttons, and texting became impossible - key presses deciding for themselves what they thought I was pressing. Rebooting the phone made little difference, and I tried re-calibrating several times, but this only helped for a short time before it all went again.
Just before Christmas I decided to flash a new ROM, deciding upon the Froyo 2.2.1 final from Elelinux. I have the same problem though, and it's right annoying.
Has anyone else experienced a similar problem?
Apps I currently have installed are:
Google Sky Map
Jewels
Google Scoreboard
Shazam
Sky+
Superuser
Terminal Emulator
WiFi Analyzer
The phone is almost 18 months old, but had been working perfectly until recently - around the same time I installed Angry Birds (which I uninstalled assuming it to be the cause).
Well i had this behavior as well. You need to change your digitizer as your screen has become unresponsive. I tried to fix it myself following the guidelines in the according thread in General and ended up breaking my camera lens.
So what i am suggesting is you get it to an HTC Repair store and let them fix it under warranty. Mine is as good as new now.
Unfortunately sounds like an issue with the digitizer in the screen, which can be repaired but isn't a simple job. The fact that touching the screen anywhere shows the preview suggests the screen is already registering a touch (hence broker digitizer). Don't spose you have an extended warranty or insurance for a replacement?
Hi there,
I've changed mine a month ago, it has cost me about 40€ and was made in 30min with the official tutorial from Htc that you can find on youtube. It was yes.. Really eaaasy ;-)
gruß,
H.
Thanks for the replies - I had hoped it would be software, although I kinda knew it would be hardware. I've got a monthish left on my contract, so I don't think it'll be in warranty, see if I can hang on without it :/
Isn't HTC giving 2 year of warranty for hardware? I've still got a year to go in mine.
mine's not from HTC - it's a T-Mobile one (albeit from a 3rd party supplier), and T-Mobile warranties are usually rubbish from my experience.
Well you won't lose anything by trying. Get in touch and bust their balls so you can get your digitizer changed. It's a hardware fault, not yours. I was treating mine very very well and still it broke after 9 months of use.
Get them to change it, it's not your fault they use crap material to make them.
from what you've said, Id say its maybe more likely to be a trackball issue, which probably doesn't make much of a difference to you, but might be slightly easier to fix
CyberWalrus said:
from what you've said, Id say its maybe more likely to be a trackball issue, which probably doesn't make much of a difference to you, but might be slightly easier to fix
Click to expand...
Click to collapse
He cannot type a message because letters type themselves in, it's clearly a digitizer problem, not a trackball issue i'm afraid.
Reflashed stock T-Mobile ROM this morning - hopefully I can get to my local T-Mobile shop at lunchtime to get them to fix it. Thanks for all your help.
and then I returned. T-Mobile said there was a long processing time for repairs at the moment, and they had no loan phones I could use whilst mine was away. Did say I could upgrade early though which was nice. Spent my lunch hour trying out several new phones (including a couple of nokias, sorry). Came back with a Motorola Defy, and a still broken Hero.
My atrix seems to have a problem with the touch screen on the top portion of the phone when I'm in portrait mode. For example, when I go into settings, I can't seem to click on wireless network settings.
I thought it may have been a problem with an app I had installed, so I turned on advanced task killer, but I couldn't click on kill all running apps since it's in that non functioning top portion of my screen. Lol
Now I'm here on the xda app and I couldnt click on the top portion to go to my favorite threads.
Obviously I've already done a power cycle a couple times. Sometimes it fixes it, but it doesn't fix it for long as the problem seems to randomly come back...
I'm considering doing a factory reset, but I'm rooted with designgears aroot script. I already thawed all the apps I've froze. Would it be OK to factory reset from there?
If anyone has any suggestions aside from doing a factory reset, it will be very much appreciated!
Sent from my MB860 using XDA Premium App
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
F_L_Abs said:
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
Click to expand...
Click to collapse
Same thing here. Sometimes the widgets i have at the top of the screen won't respond when touched. Also my screen shifts back and forth on its own in portrait mode, kind of jiggles like the phone is being shaken. I unrooted, did a factory reset and still no joy. I'm going to flash the retail SBF tonight and see if that clears it up. If not back AT&T for a replacement or the HTC Inspire. (I'm still in my 30 day window)
I have the same problem.. I have done a hard reset, but it doesn't seem to fix it
I will try to flash DG's retail SBF today.
flashing the device didn't fix the issue
I ended up getting mine exchanged. Its strange that it only started to happen randomly.
Sent from my MB860 using XDA Premium App
Might want to double check and post in this thread: https://supportforums.motorola.com/message/362154/
Thanks, Reuben. I'm sorry to see that people are having this problem. I have the same problem but from the bottom of my touch screen. We've identified that when this happens, it's because the Internal SD was partitioned. Not sure what's causing the issue with the top of the screen for users though.
I sure hope a fix is rolled out. Many people have imported their Atrix's and it's hell trying to exchange it. I'd rather be able to just fix it!
This happened to my first atrix: bought the day after realease, problem developed withing 36 hours, I'd say.
At the time, I didn't think much of the issue (though it was simply unacceptable) and discounted mine as an inevitable lemon. Obviously, when I took it back (literally within 3 days of release) nobody had had this problem yet and the sales rep was baffled. Got an exchange and all is well now.
I believe it has something to do with a defective fingerprint reader that mucking with the screen, but I could be wrong.
Ultimately, my phone is fine now, haven't had a problem since the exchange. I would actually argue against it being a developing problem and, while it may take a couple days to manifest, more so an out of the box defect.
I'm glad I found this and it's not just me! I've had this phone a little over a week and it WAS running awesome but now not so much. I have more of the ghost finger or studder I've heard about. I found most of the issues texting and emailing or anything with typing. The rest of the time it works fine. Just really hard to respond quickly by any means.
It was running fine stock, then I rooted and it continued to run fine. Then over the last few days it's been a headache. I removed the root, still there, factory default, still there. It was even happening when I was trying to log into motoblur at the very beginning.
I'm going with a hardware issue and taking it in for replacement tomorrow.
Thanks.
It seems like you'll have to replace it, brother. No fix found yet.
Damn! I knew I should have returned it during my 30days... I was really under the impression that it was just something I did coz I didn't notice it when I first got it and went ahead and rooted it... tried almost everything too like everybody did but no luck
Do you think I'll still be able to exchange it? I got it like 2 months ago
Replaced mine yesterday and it is running great. The guy at AT&t said he has seen a few doing this.
Did you have to call the warranty service also or were you able to exhange it at the store coz in my case I had to call the warranty service and they're sending me a replacement in the mail with the prepaid packaging to send to my old one back
I just went in, he opened a new one swaped my sim card and I was off. Gave me a new receipt and done.
Sent from my MB860 using Tapatalk
Hello. i've been having this problem in my atrix for about a month now. it seems to be hardware related but im outside USA. i could send it in with my gf to get it exchanged but i bought it on ebay.
should i contact motorolla for warranty or go to att to get it replaced?
(please provide a # or website for motorolla warranty if you know it)
I have same problem, hapened after 2 months of use, the top portion of the screen doesnt work, if im in portrait i cant scroll down the notification bar, only in landscape. And when in landscape i cant type the letter Q.
Really annoying, but i have to wait until september when i came back to USA.
Motorola Brazil dont honor the warranty from a Usa Atrix.
For everyone thats experiencing this Screen Issue with the Atrix, SGS Touchscreen Booster inthe Market Place will fix the issue. I have returned one Atrix already, and was close to throwing this one in the garbage. It makes me mad that Motorola has this issue and are not pushing a Software Fix. Can't wait until I can get Cyanogen on this beast!
**Update Sent my phone in to get repaired, they replaced the screen and reflashed it. Came back with the exact same issue. Very Frustrated!
My motorola atrix is a problem with the touch after I managed to release "root", you have to play lower down the keys to be hit from above, in addition to the menu buttons do not work, but half of it straight up works best, does anyone have any solution?
Perhaps a better bios reset, or a full format! hardware will be? or software?
Somebody help!
A have the same problem - http://www.youtube.com/watch?v=9MYOoTPW_wQ
Any idea's how fix it?
Did replacement of touch screen will help?
I tried to:
- flash original firmware
http://4pda.ru/forum/index.php?showtopic=255458
- reconnect touch connector
http://www.youtube.com/watch?v=grqz-3LdIEk
- fix pds
http://forum.xda-developers.com/showthread.php?t=1131649
The same problems:
http://www.youtube.com/watch?v=Z56BSYFh3BE
http://www.youtube.com/watch?v=d_PjVSEcHEo
---------- Post added at 03:26 PM ---------- Previous post was at 02:42 PM ----------
Any one know, where is ATRIX touch controller?
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
I'm moving from an HTC Evo 4G. The first problem is the worst. Since picking up the Photon 4G I have had to pull the battery 5 times as the phone refuses to wake... With the HTC if I had an issue I could reboot by holding down the power and volume button, but the Photon doesn't seem to have this feature, so I'm forced to remove the back cover and pull the battery...
I don't seem to be able to re-create the issue. Its just happens without notice... Anyone else having this issue? Is their an easier way to coax the phone back to life rather than pulling the battery?
The second issue is the screen. Every single review I have read has said that the screen is a Photon 4G strong point... I'm not convinced... Yes it is bright and vivid, but I seem to have an annoying grey criss cross pattern all over the screen. I'm not sure if its my eye's (the GF says she can see it too) but I was expecting the screen to look better than both my EVO and Xoom... This annoying grey criss cross gauze (especially visible on white backgrounds) is disappointing..
What do others think? Colour gradients also appear to band very easily, rather than being smooth.. I'm not sure if this is a result of compression in pictures tho...
Other than that, I am happy with the phone. Big improvement over the EVO 4G i had befor, just a screen I have to get used too, and this un-responsive issue to fix...
Oh, and having to get used to Motorola's Android button layout and Standard Android icon changes is a little painful at times...
Swap out for new one for wake problem. Turn brightness down to 30 percent and screen is fine. Had all top HTC phones and this beats all.....keep this phone....
Sent from my MB855 using XDA App
I get that sometimes, but fail to replicate at the store. Store employees will only recommend to wipe the phone.
The pentiles pixelation is only noticeable when your face is extremely close to screen. Its a cell phone not a tv display lol, stop holding it so close and you'll be fine! Im on my first phone with no issues yet; just to be on the safe side i would swap for a new device.
Pihrana said:
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
Click to expand...
Click to collapse
Actually, the sale has been going on for close to 3 weeks now. Sorry you are having issues, have you tried a factory reset then not install any apps (or not many) for a couple days to see if it was one of them?
An opinion......
I try to avoid the Sprint stores as much as possible. There are some knowledgeable reps out there but it is a small percentage. Most of them don't know much about the devices. Call the Sprint support number first and try troubleshooting with them. In my experience, they are better at going the distance to make the customer happy than the peeps in the stores especially if you keep on them about it.
Sounds like a swap out is needed. Good luck.
Go back to BB and try to swap it out for another one. Had my photon for about 3 weeks now and never had this issue
I have to agree it sounds like a hardware issue and merits a swap. I've had the photon 2 1/2 weeks and have only had to pull the battery once.
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
I've just got back from Best buy after my phone refused to wake up again for the second time today.... I let them try and get it turned back on again which they couldn't do without pulling the battery... Either way they immediately confirmed they'd swap it out. Until she went to pull one and realised they are all out
My replacement arrives Friday when they get restocked.... Best Buy must have sold loads since Friday because their shelf was piled pretty high when i picked mine up...
So hopefully the new one will work properly, or maybe I'm just plagued until the next OTA...
As to everyone who gave me suggestions about the screen... you were right. Turning down the screen brightness pretty much solved the issue all together and I think I am officially used to it now...
Just wish i could get my EVO 3D ringtone , Alarm and notifications on the Motorola. I grew more attached to them, than I thought
Richcop said:
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
Click to expand...
Click to collapse
OK, I did not think that it could be my SD card causing the issues with the phone freezing up and needing a battery pull to get it back on but the Technician asked me if it was a new card or from another phone. I said It was from two or three phones ago. They said that I should format the card because the files from the older phones can cause problems such as this, after copying my photos over to the computer to be able to put back on the card afterwards of course. They had left my SD card out of the phone. So to test things, I haven't put my SD card back in since two days ago. My phone has not restarted or frozen up once. I will give it some more time and report back, but in the mean time, until there is an OTA fix, if you are using an SD card from another (previous) phone, and your having the freezing/power down/restart issues, you may want to give formatting your SD card or removing it to test if it fixes the problem a shot. Good luck, so far so good.
I've not used an SD card at all since purchasing my Photon. On the Plus side, it has not stopped working at all so far today
Had the same problem when I bought my 2nd photon this time at best buy becuase of the $99 deal.
On the 1st one i got directly from a sprint corp store, no issues at all. But this one on the 1st day I got a reboot issue. second day got the SOD. went in they had some trouble getting it on. Had to tell them to take the batt out and it went on. My problem was that they had none available. so for 3 days I waited.
Funny thig is that I wasn't getting the SOD again. Just didn't want to chance it so got another one, yesterday. Happy today.
There were no motorola photon availble in my area. So they are selling.
Good luck with yours.
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Richcop said:
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
Not had any problems with mine ever, just works perfect out the box
Sent from my MB855 using xda premium
Ok, if this information is correct from Sprint, I know why I am having all these problems with mine freezing up and after having done several hard resets and many calls to Sprint and a visit to the service center with no fix. Apparently there was a batch of Photons that got shipped with corrupt firmware. When the phone uses that portion of the firmware, as a safe mode, it freezes. There is no fix other than replacement with a non effected phone. They ordered me a new one, that I will get on Tuesday. The only way they can correct it until there is an OTA patch is to send it back to Motorola. Wish me luck with this one
Update....
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Pihrana said:
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Click to expand...
Click to collapse
Well, I got my brand new replacement yesterday at the Milton Massachusetts Sprint Repair Center and as of yet no shut-down, or freeze-ups. I have my fingers crossed here on this one. If not I will be reprogramming another new one soon. They did assure me that this is not affecting every Photon, but there was a large batch released with this corrupt firmware. Its like a waiting game to see if its a dud or not. I do love this phone, and I am getting tired of setting up these phones over and over again, but on a good note, I can completely customize my phone and all my apps in about thirty minutes from activation
Here's a copy of the letter I sent to Asus...
I have been using Asus products since my first socket A board and have been a partner since 2008. I have always had faith and trust in Asus products and recommend them to all my friends and customers. My own system contains £1000 worth of Asus parts (Z77 Sabertooth, Xonar DX2, 2 x GTX 580, DVD-RW) and I use Asus motherboards for ALL my customer builds.
However I feel badly let down with the TF201 I purchased on 27/01/12 ) My TF201 has been very unreliable, constant crashes and reboots as well as the seemingly usual light bleed/ GPS problems. I have lived with it, hoping that it was purely a firmware issue that would get resolved. (I ignored all the bad comments in forums, believing that Asus would NOT ship faulty products) There have been times where my TF201 has been stable for short periods. The last couple of weeks it has got worse, with terrible battery drain, loss of wifi (I can only turn on wifi after a reboot). Last night the device would not stay on the home screen for more than a few seconds without rebooting on its own, then finally it got stuck on the Asus logo. I have had to factory reset it 3 times now, and this is the last straw.
Because of my patience with the device and my faith in Asus, I have now had the device too long to try and get a refund, and feel I am now £500 out of pocket. I would really like to know how Asus are going to restore my faith.
Click to expand...
Click to collapse
I was advised to RMA it, which I did and I received it back on Monday. The Report simply says...
Replaced Part:
[14001-00030500] USB CABLE DOCKING 40ptN,L:1500
Click to expand...
Click to collapse
I was doubtful if this would have fixed anything and was proved correct in the first hour of use. The system rebooted once on it's own, while just sat on the side asleep, within 30 secs of that crash it rebooted again this time getting stuck on the Asus logo.
The next day I tried it again and it booted into Android, but couldn't play anything through the BBC iPlayer without it force closing the browser.( A simple task which my Galaxy Note handles without issues)
I am wondering where to go from here, I have sent an email back to Asus but as of this moment have not had a reply. I think at this stage I would just simply like a new unit as I have no faith in the current one.
Anyone else have similar problems?
Regards,
Les
I truly feel for you. I have also had a bad experience. Mine was replaced three times when I first purchased in January 2012. I thought I had finally obtained one that was faultless but after a few months the connector basically fell apart through no fault of my own. I treat it like a new born baby. I even discovered that many people had the same issue and had it repaired under warranty. I RMAd it and the told me it was my fault and I had to pay £150. Anyway, after numerous phone calls and emails they agreed to repair. That took two months!
I actually wrote a long letter of complaint about the quality of the product and that it seemed the design and quality of components were not fit for purpose. I also pointed out all of the reported and inherent problems that others have experienced along with articles and forum threads as proof. My aim was to attempt to have them replace it with an infinity, which clearly has all of the prime issues resolved and clearly points to ASUS knowing the Prime had the faults I had highlighted.
Their response was that as a manufacturer under EU law they have no responsibility to replace a product an end user deems to be unfit for purpose and that they simply supply resellers with a product and therefore the end user is technically not their customer. Their responsibility is to simply repair a device with manufacturer faults for a minimum of a year in the UK.
So, reading between the lines they were saying that although I was right in what I was saying they weren't going to do anything about it because they aren't obligated to do so. Ethics doesn't come in to it.
Since then I received my Prime back from RMA and discovered it had grit under the glass and so back it went. On receiving it back again they had replaced the LCD and digitizer but this time they had bent the body, dented the seal around the glass with opening tools and the screen was actually popping out of the frame because of the damage to the body. So, I have been sending emails to them for six weeks to try to get it sorted out and finally they sent me another RMA pickup wistron and collected it yesterday. They didn't comment on my problem or apologise. Nothing.
The reason I'm going in to such detail here is to show what kind of customer service they operate. They refused to replace my Prime with an Infinity yet, I estimate, that they could probably have given me two for the money they have so far spent flogging the dead horse that is my TF201.
£45 each way on shipping times six.
£250 for a new screen.
They replaced the WiFi and gps boards.
The charge port.
Now the back casing and probably another screen due to the damage they made to the new one.
We're already up to about £900 and that doesn't include the time their staff have spent on the phone to me, responding to my emails and their legal department penning letters to me.
If a company is so hell bent on not giving a customer what they want in order to convert dissatisfaction to satisfaction that they will happily spend obscene amounts of money to deny them that, then there is little hope for anyone.
Phew. Bit of a rant there but I mean very word.
Sent from my HTC Sensation using Tapatalk 2
Just got a response and it was pretty much what I expected...
Thank you for contacting Asus Technical Support.
Our apologies that the repair has not resolved your issue. The repair centre was not able to replicate your stability problems, because the are intermittent. I can only recommend to apply for another rma for the unit. When filling in the rma form, please refer to the previous RMA and the fact that it did not resolve the issue.
If you have any further question, please don't hesitate to contact Asus Technical Support.
Kind regards,
Click to expand...
Click to collapse
Why was that not mentioned in the repair report? Why did no one contact me to ask what I was doing when it crashed? Why did they change the 40pin connector? Why did I ignore the bad reports and buy the &*%@$+£ thing in the first place?
Les
Still waiting for an update on mine. It just says "Received".
It wouldn't surprise me if the repair centre sits on it. I'm sure they're fed up with my complaints.
Of course, if they did a proper job I wouldn't have to complain.
Sent from my Sensation using Tapatalk 2
PointyUK said:
Here's a copy of the letter I sent to Asus...
I was advised to RMA it, which I did and I received it back on Monday. The Report simply says...
I was doubtful if this would have fixed anything and was proved correct in the first hour of use. The system rebooted once on it's own, while just sat on the side asleep, within 30 secs of that crash it rebooted again this time getting stuck on the Asus logo.
The next day I tried it again and it booted into Android, but couldn't play anything through the BBC iPlayer without it force closing the browser.( A simple task which my Galaxy Note handles without issues)
I am wondering where to go from here, I have sent an email back to Asus but as of this moment have not had a reply. I think at this stage I would just simply like a new unit as I have no faith in the current one.
Anyone else have similar problems?
Regards,
Les
Click to expand...
Click to collapse
I have green camera problem. I've probably had it for months but don't use it very often.
I pre ordered mine in the UK and got it 5th Jan 2012. Asus are now saying it is out of warranty. We got an extension to the warranty in the uk. Im not happy at the moment. I too was a big Asus fan and still am really.
Asus should fix a know manufacturers fault.
Does anyone know of an email address to complain to?
Sent from my Transformer Prime TF201 using Tapatalk HD
PointyUK said:
Here's a copy of the letter I sent to Asus...
I was advised to RMA it, which I did and I received it back on Monday. The Report simply says...
I was doubtful if this would have fixed anything and was proved correct in the first hour of use. The system rebooted once on it's own, while just sat on the side asleep, within 30 secs of that crash it rebooted again this time getting stuck on the Asus logo.
The next day I tried it again and it booted into Android, but couldn't play anything through the BBC iPlayer without it force closing the browser.( A simple task which my Galaxy Note handles without issues)
I am wondering where to go from here, I have sent an email back to Asus but as of this moment have not had a reply. I think at this stage I would just simply like a new unit as I have no faith in the current one.
Anyone else have similar problems?
Regards,
Les
Click to expand...
Click to collapse
I received mine back from RMA in December. It had a green camera problem at first(which i was going to live with) and then the display was just black. They fixed it quickly and it was returned to me. The camera and display were fixed, but then I noticed it would freeze and reboot intermittently. An update came out while it was in RMA, but the tablet says not update found. I manually updated, but still froze and reboot often. I tried unlocking thinking a different rom would help, but the tablet cannot be unlocked. Called yesterday and am sending it off for RMA again. Hope I have better results this time.
Update
nunyabiz said:
I received mine back from RMA in December. It had a green camera problem at first(which i was going to live with) and then the display was just black. They fixed it quickly and it was returned to me. The camera and display were fixed, but then I noticed it would freeze and reboot intermittently. An update came out while it was in RMA, but the tablet says not update found. I manually updated, but still froze and reboot often. I tried unlocking thinking a different rom would help, but the tablet cannot be unlocked. Called yesterday and am sending it off for RMA again. Hope I have better results this time.
Click to expand...
Click to collapse
Asus just updated the RMA page to "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found" So im sure they will send it back and I will still have the same problem...sigh.....I called and gave them more information, but I am not confident that it will help.
Just got my prime back from RMA, looks like this time they have replaced the mainboard. So far it seems ok, but I've only been playing for an hour or so. Time will tell.
Les
Update
nunyabiz said:
Asus just updated the RMA page to "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found" So im sure they will send it back and I will still have the same problem...sigh.....I called and gave them more information, but I am not confident that it will help.
Click to expand...
Click to collapse
Just wanted to update the resolution to my problem. After the receiving my tablet back, it still rebooted and froze constantly.(no surprise), so I called and got an RMA number again. Sent it in, and a week AFTER they received it, I got an email saying they were going to replace it since it was the third RMA for the same problem, and I would get an email when it shipped. A week and a half later I finally got the email and it was on its way from California.( I sent mine to Texas). I received the tablet last week and have used it several hours with NO reboots! Its working perfectly! I have not tried to unlock it yet because the only reason I tried to unlock the other ones was because of the rebooting and freezing. Although I suspect since its from RMA it wont unlock. So to anyone that has issues with their prime, keep sending it back and eventually they will replace it.
nunyabiz said:
Just wanted to update the resolution to my problem. After the receiving my tablet back, it still rebooted and froze constantly.(no surprise), so I called and got an RMA number again. Sent it in, and a week AFTER they received it, I got an email saying they were going to replace it since it was the third RMA for the same problem, and I would get an email when it shipped. A week and a half later I finally got the email and it was on its way from California.( I sent mine to Texas). I received the tablet last week and have used it several hours with NO reboots! Its working perfectly! I have not tried to unlock it yet because the only reason I tried to unlock the other ones was because of the rebooting and freezing. Although I suspect since its from RMA it wont unlock. So to anyone that has issues with their prime, keep sending it back and eventually they will replace it.
Click to expand...
Click to collapse
Agreed. It took a long time and lots of heated emails but I got mine replaced in the end.
Sent from my HTC One using Tapatalk 2
nunyabiz said:
I received mine back from RMA in December. It had a green camera problem at first(which i was going to live with) and then the display was just black. They fixed it quickly and it was returned to me. The camera and display were fixed, but then I noticed it would freeze and reboot intermittently. An update came out while it was in RMA, but the tablet says not update found. I manually updated, but still froze and reboot often. I tried unlocking thinking a different rom would help, but the tablet cannot be unlocked. Called yesterday and am sending it off for RMA again. Hope I have better results this time.
Click to expand...
Click to collapse
I have the RMA number, but I'm in doubt to send it to Grapevine because I'll be in NYC only for 15 days. If they takes more than 15 days, I'll lose it.
I think, they should have some service center in New York.
What would you recommend to do?
achi14 said:
I have the RMA number, but I'm in doubt to send it to Grapevine because I'll be in NYC only for 15 days. If they takes more than 15 days, I'll lose it.
I think, they should have some service center in New York.
What would you recommend to do?
Click to expand...
Click to collapse
You dont live in the US? If not, I am not sure what you should do. The first time I sent it in it only took a week to get it back to me.(I live 15 minutes from Grapevine Tx). But the next 2 times it took 3 weeks.
Sorry I know this probably doesnt help you..
Got the Sprint Note 3 on launch day. Great phone. However, last night, I kept getting a message that said "Samsung WatchOn Has Stopped". I didn't remember turning it on, and I got this message several times. I have also had trouble getting stuff to download from the play store, but last night it finally started downloading fine. I am staying at a hotel(traveling for work), so their WiFi could be the issue there. I kept getting error 500. And I could always try removing and re adding my Google account. Last, but not least, my power button is ever so slightly crooked(power, not home). The side towards the bottom of the phone sits slightly lower than the side towards the top. Anyway, this is my first Samsung, I've always had HTC, so maybe the phone it's just built this way. Sorry to sound retentive, but the phone wasn't cheap, and I usually keep my phone's for 2+ years, do if there are any issues that warrant a return, I want to return it while I can still get a NEW replacement. Has anyone else experienced any of this? It's any of this a big deal? Is there something I'm doing wrong? Or am I being a worry way for no reason?
I too just left HTC for this phone. Taking some getting use to. If you feel that uncomfortable I would take it back...
jauger said:
I too just left HTC for this phone. Taking some getting use to. If you feel that uncomfortable I would take it back...
Click to expand...
Click to collapse
Well I have another week to return it. I will feel it out some more, just to be sure these aren't user errors. As for the button, I dunno what to think, but it is barely noticeable, and doesn't impact functionality at all. So, maybe I am making too much of it. Just wanted to see if anyone else has experienced these issues. I may or may not take it back to exchange it for a new one, time will tell. I had to exchange my first EVO 3D after two weeks due to constant force closes, but the second one worked like a charm for the next 2+ years.
If you have any questions about the reliability of your Device return it ASAP. You only have 14 days to exchange from ORIGINAL purchase date and it might take a few days to figure out if your replacement is also a lemon but by then 14 will have passed and you'll be relying on the carrier to fix.
Sent from my SM-N900P using XDA Premium 4 mobile app
I'd return it but I am probably the most anal and ocd person youll ever meet when it comes to electronics lol. I sit here looking for issues rather than enjoying it. I hate it but that's how I am.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
nolimit06 said:
I'd return it but I am probably the most anal and ocd person youll ever meet when it comes to electronics lol. I sit here looking for issues rather than enjoying it. I hate it but that's how I am.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
Click to expand...
Click to collapse
Same here. I'm staring at my battery percentage more than the phone but yet it took 14 hours to kill my battery yesterday lol.
Sent from my SM-N900P using xda app-developers app
GAPO said:
Well I have another week to return it. I will feel it out some more, just to be sure these aren't user errors. As for the button, I dunno what to think, but it is barely noticeable, and doesn't impact functionality at all. So, maybe I am making too much of it. Just wanted to see if anyone else has experienced these issues. I may or may not take it back to exchange it for a new one, time will tell. I had to exchange my first EVO 3D after two weeks due to constant force closes, but the second one worked like a charm for the next 2+ years.
Click to expand...
Click to collapse
Funny you mentioned the EVO 3D, I was just thinking, had that phone came with LTE instead of Wimax I would still be using it...I loved that one more than any of the many others I have had...
The top of the phone is slightly thicker on the back due to the camera, but if you mean with the screen laying flat that could be an actual issue. As far as the play store, I know there was some issue with it a couple days ago but try clearing the cache for the play store app and if all else fails a factory reset to see if the problem persists. I came from the HTC One and I'm loving this phone, but definitely take it back if there are recurring issues.
crusnik23 said:
The top of the phone is slightly thicker on the back due to the camera, but if you mean with the screen laying flat that could be an actual issue. As far as the play store, I know there was some issue with it a couple days ago but try clearing the cache for the play store app and if all else fails a factory reset to see if the problem persists. I came from the HTC One and I'm loving this phone, but definitely take it back if there are recurring issues.
Click to expand...
Click to collapse
I mean it it's uneven when looming at the BACK of the phone. When looking at the side of the phone(the top of the button), it is perfectly straight. When looking at the BACK off the phone, you can see that the button sits slightly lower on the bottom than the top. And I do mean slightly. It also presses a little more easily on the bottom, with less pressure. It doesn't feel loose or anything, and every display I have played with has had a different feel to its buttons. Some more like mine than others. I think it's because the power button Has a single point of contact, unlike the volume buttons, so most of them seem looser on one side or another...?
Got another "unfortunately, Samsung WatchOn has stopped" message this morning. Again, I didn't start this app. Probably gonna take this back for exchange.
GAPO said:
Got another "unfortunately, Samsung WatchOn has stopped" message this morning. Again, I didn't start this app. Probably gonna take this back for exchange.
Click to expand...
Click to collapse
You could always try going into Application Manager and clear data/cache and see if that helps, if you are rooted install Greenify and hibernate it..
jauger said:
You could always try going into Application Manager and clear data/cache and see if that helps, if you are rooted install Greenify and hibernate it..
Click to expand...
Click to collapse
Did that yesterday, but have gotten the message once more since. Didn't install greenify though.
Got the phone yesterday and saw the same Watchon problem. Haven't used it yet, just setting it up. The Google Play error 500 is on Google's end but it's fixed now. The home button has some play. The rear cover can be easily removed without damaging the camera cover. So far so good, not enough annoyance to warrant a return yet/
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Hello, I'm having wi fi issues with the note 3, could anyone direct me to an xda discussion for this problem? Thanks
Backed up my pics in Dropbox and factory reset after talking to.Samsung. They claim to be unaware of any issues. Well keep an eye on it, and return it to Best Buy if issues persist.
No problems since the reset.
Sent from my Jellybombed Not3 using the xda premium app!