Is this worth an insurance claim? - Vibrant Q&A, Help & Troubleshooting

My vibrant has been acting up and I can't really charge it anymore. Its not the chargers fault because it works normally and it works perfectly for my brother's HD2. For me to charge I have to push my USB forward and have to keep it that way and it usually only takes like 2 hours to charge now it won't even charge to 100% over night it only gets to around 70 (from 50%). So I suppose this is a USB problem, yet it was working fine like a week or two ago.
This is what I want to know:
Is this worth an insurance claim?
Is there any way to fix this?
How much would I have to pay (I'm subscribed to T-Mobile mobile security thing)?
Is this even covered by the insurance?
Could I keep the same IMEI number?

Get a new charger. Happens to me all the time. The usb port on this is rubbish.
Sent from my SGH-T959 using XDA App

1.either try buying a new usb (htc are the best )
2.why dont you claim warranty?

I've tried a HTC charger before. I have 2 other chargers and a USB cable and they all mess up.
Sent from my SGH-T959 using XDA App

Related

Atrix Charging Problems!

When I'm attempting to charge my atrix on PC or Wall Mount the touch screen response is terrible. I can't even unlock my phone and it's really annoying. Is there a fix to this?!
gbeezy09 said:
When I'm attempting to charge my atrix on PC or Wall Mount the touch screen response is terrible. I can't even unlock my phone and it's really annoying. Is there a fix to this?!
Click to expand...
Click to collapse
If your trying to do it on a desk, without holding it in your hand, it can wonk out and not respond correctly (quite frustrating when developing). Also, I have seen this before on my old iDevide, the power/grounding electrical stuff.can mess with touch sensativity. If it is really annoying you, maybe you have a defective unit and so go get it replaced. I can't vouch for what you are saying when u plug it in it stops working though. I have an otterbox defender on my phone.
Just mah 2 cents.
Sent from my screaming Atrix *4G* using the XDA App
If you are not using an original charger or USB cable, it may happen. It happened to me with a Moto Milestone.
If actually your charger and cable are original, then your phone might be defective
Someone in Milestone 2 forum suggested use of a longer usb to microusb cable .. something around 1.5 m would do
Sent from my MB860 using XDA App

[Q] Touchpad wont charge!!

Not sure whats wrong with it.. I cant seem to charge my touchpad. I tried my phone's charger but it said it provides lower voltage and instructed to connect to the charger that came with touchpad. When I connect the stock charger (one that came with the touchpad)...nothing happens and it doesnt charge.
You think my charger isn't working or is there any problem with the touchpad?
Thanks for your help guys.
Are you running the CM7 build?
im currently running webos.
That happened to my gf's charger/Touchpad. I know that her contacts are flaky when I use the her TP charger for my phone. My guess is to start there.
If you are stock, my money is on the physical contacts, second guess would be the charger itself is bad.
You mean try using my phone's charger for the touchpad?
Sent from my SGH-T959 using xda premium
Touchpads are very picky to the charging source. There is a hack that you can download to fix that. However I recommend taking the stock charger, twisting it so it comes into 2 pieces and twist it back together. HP may have made the charging requirements picky for a reason. Much like early iPhones.
Sent from my I897 using XDA App
wpp105 said:
Touchpads are very picky to the charging source. There is a hack that you can download to fix that.
Sent from my I897 using XDA App
Click to expand...
Click to collapse
Ill try that once I get home.hope it works.....otherwise ill have to look into the hack. Do I need to root tp to get the hack working?
Sent from my SGH-T959 using xda premium
Yea. But that's easy
Sent from my I897 using XDA App
My gf's tp has problem charging a well. Tried charging via mine and her wall chargers. Both would charge my touchpad but would not charge hers. It would tell me the same as if I was charging using a computer. Charged it overnight and battery was still dead. Tried using multiple cables as well with no luck. Tried charging via the touchstone. For the first 7+ hours, nothing happened, just a battery icon with a flash and red bar. I decided to call HP about the problem. Set up and RMA to get it repaired. 10 minutes after calling HP, the touchpad finally showed some sign of life when it started booting up. I tried switching to the wall charger but it doesn't show any indication that it was charging. As of now, it is being charged on the touchstone but dunno the status of it because I had to go to work. I will find out in the morning. But I will still RMA the tp as it doesn't seem to charge via the usb port.
If the battery was that flat mllk it's probably damaged anyway so an RMA is the way to go.
Does anyone know where i can get this charger hack that is mentioned?
My charger did not work out of the box and it was simply because it is a universal charger made to take new plug attachments that screw into and out of the mane charging body.
It takes a rotation until it clicks into place to be properly set and functional. It seems mine was not rotated all the way in place. I thought I broke the charger when it came apart when I was messing around with it until I found this fact and after I put it back together and twisted it until it snapped into place it has worked fine since.
I plan to get a touchstone charger for it down the line anyways I think just to reduce wear & tear on the usb port and also to make charging it a more simple affair.
Shame it does not seem to charge from PC, its a bit misleading being that its a usb cable.

OEM cable?

Does anyone know where I can buy an OEM cable for the amaze? I find that normal micro usb cables fit pretty loose. But no one seems to stock the oem ones.
http://www.expansys-usa.com/htc-flyer-data-cable-dc-t500-extmicro-usb-12pin-white-209995/
They are the only ones selling it in the US and they don't sell it in black. I called HTC first and after being forwarded to the parts and repair department, they refused to send me one nor did they offer to sell me one direct. The person who I dealt with suggested Amazon.com but directed me to the wrong cable because he didn't know the difference between MicroUSB and ExtMicroUSB.
i got mine off ebay. i prefer these cables because they seem to charge the phone a lot quicker than the standard micro usb
Thanks for the link!
As for ebay, what did you search for? All I get is junk. Must not be searching for the right term.
I don't know about probablecauz69, but before buying the cable from Expansys, I looked on eBay and found the same DC T500 cable selling for $14.99, so it wasn't any cheaper.
To provide a follow up to questions about the charging speed, the ExtMicro USB cable does indeed charge significantly faster than a standard Micro-USB cable. It's not even close. I charged my battery from about 50% to full on a PC USB port in just under three hours with the ExtMicro USB cable, while it would slowly lose charge while connected to a USB port with a Micro-USB cable.
Using the wall charger, it's commonly said that it takes three hours to charge an Amaze's battery from empty to full with the stock ExtMicro USB cable. I can attest that while using the Micro-USB cable, it charged about 8-10% per hour with the phone in airplane mode, which meant that it took about 10-12 hours to go from empty to full.
While it's possible that the Micro-USB cable I was using was defective and I should have tested one of the other Micro-USB cables I had, my Motorola Micro-USB car charger didn't seem to do much better and its rated output is 950mA. I do feel better about using an OEM cable that fits and charges as expected now.
If you happen to get an Amaze second-hand, you have to make sure to get the ExtMicro USB cable if you want the phone to charge as quickly as it should.
Snakecharmed said:
I do feel better about using an OEM cable that fits and charges as expected now.
Click to expand...
Click to collapse
It fits a lot better. Sadly contacting HTC doesn't help much as they don't sell them.
check your pm chris.
Sent from my HTC Amaze 4G using XDA
Sikety said:
check your pm chris.
Sent from my HTC Amaze 4G using XDA
Click to expand...
Click to collapse
Please don't make a post just to say check your pm. Every user should get an instant email(if they have it set that way) or at the very least will see the notification when they log in. This is low level spamming imo and needs to stop.
wardfan220 said:
Please don't make a post just to say check your pm. Every user should get an instant email(if they have it set that way) or at the very least will see the notification when they log in. This is low level spamming imo and needs to stop.
Click to expand...
Click to collapse
I actually don't get email's for this. How do I set that? Maybe you could please send me a pm?
chrisb2e9 said:
I actually don't get email's for this. How do I set that? Maybe you could please send me a pm?
Click to expand...
Click to collapse
You can setup notifications to automatically turn on for each thread you reply to via the user panel. Also if you don't want to auto subscribe to all, at the bottom of your reply post before you submit it there's an option for subscriptions. Instant email is what mine is set at.
Sent from my HTC EVO 3D via XDA Premium App.
chrisb2e9 said:
I actually don't get email's for this. How do I set that? Maybe you could please send me a pm?
Click to expand...
Click to collapse
Roflmao!!!!
Sent from my HTC_Amaze_4G using XDA
I was looking for the OEM replacement cables too, which are surprisingly hard to find.
I found this seller on ebay selling the white EXTMICRO usb cables, $20 for TWO usb cables.
HTC OEM CABLES
They are marked as the HTC Flyer cable, but are identical to the cable I got with my Amaze. I was able to make a offer which he accepted for $12 + free shipping for the two cables, meaning each cable was only 6 bucks.
Cool thank you!!!
You can get another cable using your warranty. Just call HTC and ask them for a replacement cable.
Sent from my HTC_Amaze_4G using XDA
ImperialX12 said:
You can get another cable using your warranty. Just call HTC and ask them for a replacement cable.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
What he said.
I called HTC to get a replacement battery a few weeks ago and asked them about the cable while I was at it. The first guy I talked to directed me to their HTC Accessories website, but the cable on sale was a regular MicroUSB, not the Ext-MicroUSB. He then transferred me to a girl to take care of my replacement order. While I was talking to her, I asked about the USB cable again, and she just threw it into my order for free, no questions asked.
Moral of the story: Don't waste $20. Give HTC a call and get it for free
I tried that at first and they said to contact mobilicity. Maybe I needed to ask a bit harder.
I called up today, didn't have the greatest luck. The chick didn't seem to know very much and said she had never heard about the free accessories under warranty.
Specifically, I wanted a new back case to see if it helps with poor reception when I am holding the phone.
She told me she would send me an email with details, but I never got a thing. Going to try again later.
I just got off of the phone with HTC Support and they are sending me another cable. I just asked them about getting a replacement cable and that mine was damaged, and the rep setup a ticket to ship one out for me free of charge.
This seller sells the EXTMicro USB cables for $ 9.65 a piece with free shipping, http://www.ebay.com/itm/NEW-OEM-HTC...Accessories&hash=item41651f69f2#ht_1608wt_905
I have an Amaze 4G now too and I'm going to order two extra cables, one for the car and an extra one just in case

Atrix only charging while docked? Please help.

Well guys, this is basically my last resort. Title says it all, really, my Atrix absolutely refuses to charge unless placed in my lapdock.
Originally, I was just thinking this was a bad charge/usb cable. Tried all of them in my house and at work. Nothing.
Next, I assumed it was a battery problem. Wrong again. My battery in my brother's Droid X works perfectly. If that wasn't enough proof, I work for an AT&T retailer, and a few days ago a customer traded in an original Atrix. I immediately took their battery and tried it in mine. Same thing.
Alright, ROM issue, perhaps. Flashed multiple versions of CM9 by Turl and Jokersax, and the Nuetrino builds. Notta.
I finally begin to tell myself it was just a faulty charge port, and that I'd need to have it repaired. Out of other options, I placed it in my lapdock. Lo and behold, she charges up, every single time.
Anyone have ANY idea why this would be happening?
I've already attempted taking the phone apart and checking the connections inside. I'm no technician, but everything seemed fine. Slight problem there, my cheap screw driver stripped 2 of those T5 torx screws during reassembly, so now I've gotta find a way to get those out before I can get inside again, if necessary. Ugh.
It's obviously not really realistic to carry my lapdock with me everywhere, although that's been my only option as of late.
If any of you guys can suggest a solution, I'd greatly appreciate it.
Help me out, fellow Atrix users.
I see you tried a different cable, but did you try a different USB wall plug? Had a similar thing happen to me about 4 months ago. Could only get my phone to fully charge on lapdock. Ended up buying a new OEM USB wallcharger off eBay. Charges fine with new charge. Old charger went bad. I would try a different charger.
Sent from my MB860 using xda app-developers app
I've tried literally every cable and wall plug I could find. As I said, I work at an AT&T retail store, so I've had access to tons of them. Nothing has worked so far.
Sorry for your luck. I'm pretty sure the Tom has nothing to do with charging as you can charge the phone while its off.
If its charging on the dock correctly, then I would think the phone is fine and there must be something wrong with the chargers you are trying.
Are the other chargers you are trying brand new OEM Motorola ones or aftermarket?
Sent from my MB860 using xda app-developers app
Both. No results.
You mention charging the phone while off... mine doesn't do that anymore either, or power on at all with the battery taken out.
I'm wondering if there is some kind of short in the charge port that requires HDMI to be plugged in before it will receive current. Odd theory, I know, but it makes enough sense given the evidence.

Note 3 charging cable survey

So I've had to replace my charging cable twice. Both only lasted a matter of days then completely stopped working. Never went back to sprint for a 3rd. I put no stress on the port connections and was especially careful with the second one. Luckily the S4 style works. Anyway, I'm curious if this is just bad luck on my part or if there's an issue with this design. If there are enough affirmatives I'll post this on all the other Note 3 forums and get some kinda petition together to get Samsung to provide a free solution. A Google search seemed to indicate there might be an issue. Thanks for your participation and please, if yours works fine don't post on here. It's completely unnecessary.
Sent from my SM-N900P using Tapatalk
I'd like to know too. I haven't used my Note 3 charging cable. I just use the tons of micro USB cable I have laying around.
I feel like only asking people to post if the charging cable doesn't work will not provide good data for your survey. If your numbers were to show that out of let's say a group of 100 note 3 users that only 20 have a problem with their cable it is most likely just bad luck. But if it showed 80 of that group had some sort of failure you would have a leg to stand on when trying to get Samsung to conduct some mass replacement. Good luck in your venture. I have a feeling more people have had no problems or it would have been heard about already. My cable works fine by the way and I have had it since the day the phone was released on sprint.
Sent from my SM-N900P using xda app-developers app
Just wanted base not working numbers for now before I make anything out of it. I'm at a loss why 2 would stop working in a matter of weeks. Thought it was the phone at first but all the micro USB work fine. It's not an issue since my computer doesn't have v3 usb connections but it's the principality of it. I should have went back to sprint but it's just a hassle to go through.
Sent from my SM-N900P using Tapatalk
Want to add that it may be related to newer version of phone. No clue. I got mine in jan and it came with MJ4. Don't know that there are any differences besides firmwares. Like I said, just testing the waters.
Sent from my SM-N900P using Tapatalk
Mine died within 1 or 2 months, I decided to purchase one from Amazon basics I went for the 9 foot cable; thus far I have had zero problems except for having to shave off a bit on the edges in order to get the cable to fit through the opening on the case.
was going to post the amazon link but it won't let me until I make 10 posts or something
AmazonBasics USB Cable - 3.0 A Male to Micro B (9 Feet / 2.7 Meters)
I also got one f these for the car from amazon, works perfectly
PowerGen White Dual USB 4.2A (20W) Car charger Designed for Apple and Android Devices
by POWERGEN
That's cool but on a 500 dollar phone we shouldn't have to buy anything within first couple months.
Sent from my SM-N900P using Tapatalk
I had the same problem. Went to sprint they gave me another but that one failed after awhile too. It wasn't putting out the right voltage it was only putting out like 300 when it's supposed to be 1200
Sent from my SM-N900P using Tapatalk
DevilDog512 said:
So I've had to replace my charging cable twice. Both only lasted a matter of days then completely stopped working. Never went back to sprint for a 3rd. I put no stress on the port connections and was especially careful with the second one. Luckily the S4 style works. Anyway, I'm curious if this is just bad luck on my part or if there's an issue with this design. If there are enough affirmatives I'll post this on all the other Note 3 forums and get some kinda petition together to get Samsung to provide a free solution. A Google search seemed to indicate there might be an issue. Thanks for your participation and please, if yours works fine don't post on here. It's completely unnecessary.
Sent from my SM-N900P using Tapatalk
Click to expand...
Click to collapse
I bought the external charger from a corporate sprint store. The cable that came with the phone soon started acting like the connections weren't secure with the charger. Even though it seemed solid on the phone, the charger, if moved slightly, the charger would post like the connection was interrupted. Lately, the power would cut out during a charge and the power light would turn off. This was after the charger was connected and not touched for hours. I finally used a regular microusb charger connected to either a lower output charger or a high output. Neither microusb charger acted like the original cable. I don't use the USB 3 cable to flash the phone because of its suspected flakiness. No issues so far. I, 80% of the time, use a microusb cable to charge the phone and or charger.
I had the exact same problem. I've been through 3 cables in 4 months. It's ridiculous in my opinion for such an expensive phone. It's my only complaint though. I have now got an external charger and so far so good. However it meant spending more just to charge my phone. Hopefully they make some changes on the next version.
Sent from my SM-N900P using XDA Premium 4 mobile app
Mine lasted like 2 months wtf.. I thought it was my phone at first
Sent from my SM-N900P using Tapatalk
My Note 3 I got just a week ago, was replaced just yesterday.. Why? The charging port was bad. Every time you plugged in the phone, it was real loose, and you could not get a decent charge, so BB replaced it.. Plus what I have noticed is my battery last longer.. When I first got the Note 3, I charged it up to 100 percent.. Half way through the day, it would need to be charged again. Most I got was about 8-9 hrs on battery.. Since I got my replacement (not refurbished) the plug does not move around, and so far on my current charge since taken it off at 7 am I have gone over 14 hrs and still at 60 percent.. If people are having a issue, Take your phone to a Samsung center if one is around you, they will fix it for free..
Bought me and my girlfriend Note 3 and had to take her's back because of the charging cord but they gave her a new phone also. Not to long after my charging cord started to act up. Paying all this money for a phone there is no way so many people should be having issues with the charging
wmarshall said:
Bought me and my girlfriend Note 3 and had to take her's back because of the charging cord but they gave her a new phone also. Not to long after my charging cord started to act up. Paying all this money for a phone there is no way so many people should be having issues with the charging
Click to expand...
Click to collapse
Well I'm going to bet its not the cord. I bet it was the charging port like on my phone
Sent from my SM-N900P using Tapatalk
doubledragon5 said:
Well I'm going to bet its not the cord. I bet it was the charging port like on my phone
Sent from my SM-N900P using Tapatalk
Click to expand...
Click to collapse
On her phone it was both. With mine it's the charging cord
Sent from my SM-N900P using Tapatalk
I still use my S4 power cord n it works great. Just us it in to the right side n never had an issue...
Sent from my SM-N900P using Tapatalk
Mine works fine on the phone, no flakiness, but very bad on the external charger.
The charger connection has a little play in the cord and it seems like it only charge when the phone is off. And when it finally do charge the battery discharge very fast. What you guys think I should do
We bought Notes for my wife an I around October. She had a cable go bad on her but I switched to a USB 2 cable and haven't had any other issues....
So 1/2 cables in our house are good.
My cable stopped working after a month too for no reason, thought it was the phone at first until I tried another cable, my friends dad had an extra note 3 cable and thats been working fine since around January
Sent from my SM-G900P using XDA Free mobile app

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