My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
Sent from my PG86100 using XDA App
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No. take it back. Not once on my Evo4g stock and not once on my 3D. Just imagine how bad it will get when you start overclocking it...
...and if you don't start overclocking it, well, wtf? You wanna underclock it just to keep it from fruitloops?
Take it back.
jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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By turn off do you mean random reboot?
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Yea I looked up at the tv and when I looked down it had the green HTC logo with white background but I don't remember if it booted up fast or not
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Mine straight up shut off once. I just chalked it up to being upside down in my pocket tho
My Samsung Moment did that all the time, but no thats not normal and Id say take it back. Neither my E4g or E3d has ever done that.
I got it from best buy so I'm going to take it back tomorrow but someone told its better to take it to sprint is this true?
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Mine went back to Sprint today for a few strange issues, including random reboots. This was the first time I had exchanged a phone, it was quick and easy.
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mine is doing that :O brand new. this was the problem i first had with my evog. so this sucks......... a lot
I should be able to take out back to either one i think. I hope they replaced it and not send out for repair
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jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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Mine turns off all the time, You just have to hold the power button for a couple of seconds and it asks power off and you press it and off it goes
Matstarr said:
Mine turns off all the time, You just have to hold the power button for a couple of seconds and it asks power off and you press it and off it goes
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funny? anti-joke?
Reboot? Yes.
I did a hard reset after 4 days of it happening and it didn't reset for a while then it started happening again randomly. Like I could have the phone charging while not using it then a reset. It even happened to me while I was actually talking on the phone. I dunno why it's happening. It has to be the software coming in conflict with some app. I mean it's not a root or bypass method out that would cause damage to the OS. Maybe I should contact Sprint tomorrow about it.
Well, I called Sprint after I got another random reboot this afternoon. The rep connected me to order support and they're sending me a new replacement with a return kit to send this one back. So if you're having this problem, contact Sprint ASAP.
Mention to them that you did a hard reset to avoid going to a Sprint store. They won't replace it at the store if you purchased it online.
I just went to best buy and they replaced mine so I'm happy
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Sort of on the same line, seems like sometimes a brief power button tap will bring up the shutdown menu, instead of putting the phone to sleep recently. Been watching it debating about returning it for a different phone. That happening to anyone else too?
weidnerj said:
Sort of on the same line, seems like sometimes a brief power button tap will bring up the shutdown menu, instead of putting the phone to sleep recently. Been watching it debating about returning it for a different phone. That happening to anyone else too?
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No but I would definitely return it and get another one that doesn't do that
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This happened to me with my first phone. Random reboots, like 15 the first night I had the phone. Took it right back to the sprint store and swapped it out. New phone not one single random reboot.
Ok, I've had the replacement for 3 days now and I just got my first random reboot. I wasn't using it at the time. Just charging.
jesusballer91 said:
Yea I looked up at the tv and when I looked down it had the green HTC logo with white background but I don't remember if it booted up fast or not
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that may have just been sense restarting.
Related
I have had my photon 5 days,bought it from best buy.. lately the screen will go black,i will try to press the top button nothing will happen until i pull the battery or i plug it in. Also today it did that, so i plugged it in and it powered on and i couldnt do anything ... couldnt send a text or call out to anyone .. anyone else having these issues.. might be heading back to bb to swap it out.. sadly the drive is long to bb.
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Also i charged it all the way 2 mins later it was dead..
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foxracinggirl0209 said:
I have had my photon 5 days,bought it from best buy.. lately the screen will go black,i will try to press the top button nothing will happen until i pull the battery or i plug it in. Also today it did that, so i plugged it in and it powered on and i couldnt do anything ... couldnt send a text or call out to anyone .. anyone else having these issues.. might be heading back to bb to swap it out.. sadly the drive is long to bb.
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Haven't had that issue...thankfully. On another note, I've purchased phones from Best Buy and have had them swapped out at a Sprint store. With the issues you're having, I'd definitely get it replaced.
As long as it's within 30 days, bb can exchange it for a new one
foxracinggirl0209 said:
Also i charged it all the way 2 mins later it was dead..
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Most definitely exchange it.
Something is making my photons screen unable to turn back on without a battery pull. Anyone else having this issue? It has happened three times in less than 24 hours.
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I also keep having a feeling it has something to do with the pocket detection mode. Just happened again a few minutes ago. I'm gonna leave pocket detection off and report back tomorrow or until it happens again.
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I've had that problem too, I can see the backlight turn on but the screen stays black. I wrote it off as a bug. It only did it once every few days, and yes I did have pocket detection enabled.
Yeah it seems like a badass feature but if it is causing a bug that annoying ill have to leave it off :/
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Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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DWake014 said:
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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I doubt its a dud if I had the same problem.
DWake014 said:
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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Factory reset did not fix my issue.
Still happening no matter if pocket detection on or off.
Happen to me once every 2-3 days.
So its probably a software issue bc the button does work. Wonder if this is occurring on alien or homebase
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The pocket detection doesn't work for me anyways.
Sent from my Photon.
Got stuck in sleep again. Gonna try unlocking the bootloader and trying a custom rom later tonight. This is getting on my nerves
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http://droidupdate.info/news/potent...-photon-4g-“sleep-of-death”-issue-forum-talk/
Found a fix for this. Still pretty sad i have to pad the battery cover
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Screen of death didn't hold up to the ghetto mod, updated to the 198_6 sbf, crossing my fingers it will cut down on this issue
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I'm on homebase and haven't had this issue. But I also didn't have it on the stock photon either? Perhaps it's like the OTA update failing for some and not others. I remember reading some people on stock failing and some being able to do it. So I'm not totally sure......But that's something to ponder on.
DWake014 said:
Something is making my photons screen unable to turn back on without a battery pull. Anyone else having this issue? It has happened three times in less than 24 hours.
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DWake014 ,
Did you get this phone recently?
This is a known issue with some phones that went out with a corrupt firmware from Motorola. There is no patch that can fix the firmware from Sprint as of now. I needed to return mine for an exchange. Sprint explained that when it gets to the area on the firmware that is corrupt, as a safety mode it basically freezes the phone and cut the power. That's why it takes a battery pull to restart the phone. There was a large batch released with this bug. I have gone through 4 Photons to get my current one with no freezing issues. I would suggest not going to the same store if possible so you get a different lot # on the replacement phone. Good luck and get that exchanged asap. Peace
My biggest concern is that I got it off of ebay... I know I can bs them and go around the question likes it none of their business but do you think they will hassle me?
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If you have an account and a phone with issues they should replace it. As long as you take it to a tech center. That MAY work.
Sent from my Photon via XDA
Yeah its still a sprint sold phone and I have the protection plan on my account. Shouldn't be too many questions asked. Btw put the leaked sbf on last night and it has been going without any screen of death. I have been shaking it around and putting it down in its front and back and it hasn't done anything. Will keep this updated if it happens again
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If you have the plan you should be fine. I got my Evo from Radio Shack and Sprint covered it. As for the SBF. I haven't flashed the new one. So not sure about it. But I haven't had the sleep of death issue either.
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You are probably fine then, about 4 hours and counting so far off the charger, longest time yet
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I'm glad to hear it's working for you. But yeah, Sprint should take the phone in and replace it as long as it's a software issue, and they don't see you're rooted. which most techs don't care anymore anyway. And you have the insurance. Just make sure it's a repair center.
Ok, I got this bad boy yesterday and it has already done about 7 random reboots. What the heck is up with it?
Sent from my EVO using XDA
thats way weird.. did you isntall something or root it? factory reset i think!
Do u have a case on it? I have the platinum surface case from best buy and the top button was getting pushed in by my holster & pocket.
Sent from my EVO 4G (no) LTE
Nope, not rooted yet and no case yet, waiting on otter box.
Sent from my EVO using XDA
Check and see if your power button is sticking, mine was the first day it kept rebooting. seems better now
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Wakawaka024 said:
Check and see if your power button is sticking, mine was the first day it kept rebooting. seems better now
Sent from my EVO using Tapatalk 2
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i had that happen too, it kept rebooting in my pocket glad to know im not the only one i suspected the power button being pushed
Same here thought it was pt holster also but now I wonder.
Sent from my EVO using xda premium
I just picked up my EVO 4G LTE last night, and it rebooted twice last night and at least four times today. It seems to happen most often when I'm on 3G, and I haven't noticed it happen yet while I've been on Wifi. Sometimes it happens when it's in my pocket, and other times it happens while I'm using it.
I tried restarting the phone and doing a factory reset, but neither resolved the problem.
My wife and I both got the phone at the same time, have all of the same apps installed, and her's has not rebooted once...
I plan to contact Best Buy tomorrow and see what I can do about exchanging the phone. I'm not very optimistic about being able to exchange it anytime soon, but I at least want to have this documented so that I can get an exchange when one is available. I feel that I shouldn't have to go through having the phone serviced or giving me a refurbished one, when this one is clearly defective from the start.
These reboots are making me mad. I have noticed that just before the reboot, the phone freezes up theen comes the reboot. I'm guessing the reboot is a feature that HTC has put in to restart a frozen phone. Maybe I'm wrong but I will be at best buy Monday. Not wasting my weekend at bb so I will wait till tomorrow lol. It's not like they have any replacements yet.
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jamesjeter1 said:
These reboots are making me mad. I have noticed that just before the reboot, the phone freezes up theen comes the reboot. I'm guessing the reboot is a feature that HTC has put in to restart a frozen phone. Maybe I'm wrong but I will be at best buy Monday. Not wasting my weekend at bb so I will wait till tomorrow lol. It's not like they have any replacements yet.
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I wouldn't count on bb having any replacements for at least a week, maybe longer.
Yea I just called them and they said another shipment is due in around June 3rd. Damn what I wait. Atleast he said it would be like an exchange and no sending it off.
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My random reboots only happen in my pocket they don't happen when I am using the phone or anywhere else
I haven't had any reboots since my first day I'm wondering if its some sort of automatic update process Prl profile etc..
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I was getting reboots and shut downs but it was with the pt case from BB I took it off and no problem since.
Sent from my EVO LTE!!
I've seen a couple of reboots myself, but it's been when the phone had been in my old phone case. It seems that my case hits the power button because of where it is located. Looks like it's time for a new case.
I hope they are related because other than the reboots, I am loving this phone.
Sent from my EVO LTE using XDA
I have no case on mine, and it happens when the phone is just sitting on a table, so it has nothing to do with the power button being pressed in.
It seems to happen almost once every hour or so...
I've already contacted Best Buy, and they're supposed to be holding the first non-preordered EVO that comes in so that I can exchange mine... they didn't provide me with an ETA for when that would be...
I honesty don't think its a problem with the phone its day 4 and phone is flawless still using my pt clip and case and no issues since first day.
I'm sure its some kind of settling in thing.
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Ok its day four and mine is still doing it a lot. I woke up and there's the tell HTC crap in the notification bad again, so it had to reboot while I was asleep.
There is something going on for sure because I don't even have a case on it. It seems to do it about every hour or two.
I will be at best buy as soon as they open.
Sent from my EVO using XDA
Ok, I got lucky and best buy had 1 that someone cancelled and BB swapped mine. The new one has not rebooted at all. Definitely a problem with the phone. Thank got they had a replacement.
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jamesjeter1 said:
Ok, I got lucky and best buy had 1 that someone cancelled and BB swapped mine. The new one has not rebooted at all. Definitely a problem with the phone. Thank got they had a replacement.
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That's great. My best buy doesn't have any available, so I need to wait. They tried to tell me that it was a software issue, and Sprint/HTC were planning an update, but I pretty much told them I don't buy that, and I want an exchange.
If it was a software issue, a much higher percentage of us would be having the issue...
Any idea why all the sudden the galaxy note will randomly shut off completly and I have to use the power button to power it back on, sometimes it will sit there and viberate and I have to pull the battery. Its running stock ics. And YES ITS THE att note. I'm sending this with my international note
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They pushed official ics to att note??? If not then its not stock ics :s
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hyelton said:
Any idea why all the sudden the galaxy note will randomly shut off completly and I have to use the power button to power it back on, sometimes it will sit there and viberate and I have to pull the battery. Its running stock ics. And YES ITS THE att note. I'm sending this with my international note
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I've been getting the problem a few days ago. It will randomly turn back on however it seems to not want to turn on. Using my backup phone atm...
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djxcee said:
I've been getting the problem a few days ago. It will randomly turn back on however it seems to not want to turn on. Using my backup phone atm...
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Try a reset or reflash the rom your using. Ice hasn't been released yet officially for the note so you must be on one of the leaks. Try reflashing
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nthknd said:
Try a reset or reflash the rom your using. Ice hasn't been released yet officially for the note so you must be on one of the leaks. Try reflashing
Sent from my SAMSUNG-SGH-I717 using xda premium
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Problem is the phone automatically turns off in 10 secs every time even in download mode. I'll keep trying hopefully it will stick. Thanks for the tip though.
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djxcee said:
Problem is the phone automatically turns off in 10 secs every time even in download mode. I'll keep trying hopefully it will stick. Thanks for the tip though.
Sent from my MB865 using xda premi
Wow that's a new one in me. I thought read someplace that certain roms react this way if the battery get to low and you have to go into cwm and do a cache wipe I think. Sorry that all I got .
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If phone is turning off in download mode I doubt it is the ROM installed. Have you tried swapping batteries?
Also the issue seems to ONLY HAPPEN WHEN MOVING THE PHONE! SO I dont think Its a doftware issue. I tried changing battries same issue. It stayed on all NIGHT last night. Then when I go to touch it this morning it restarts.
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also ment to add the power button is acting weird like presses ive never made
hyelton said:
Also the issue seems to ONLY HAPPEN WHEN MOVING THE PHONE! SO I dont think Its a doftware issue. I tried changing battries same issue. It stayed on all NIGHT last night. Then when I go to touch it this morning it restarts.
Sent from my GT-N7000 using xda premium
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How about if you leave the charger plugged in? Hopefully you can get the opportunity to get it restored to stock and have it exchanged under warranty.
Edit: stuck power button maybe?
Agoattamer said:
How about if you leave the charger plugged in? Hopefully you can get the opportunity to get it restored to stock and have it exchanged under warranty.
Edit: stuck power button maybe?
Click to expand...
Click to collapse
It does it with charger too. But ONLY really does it while moving it
I CANT get it to even turn on now, It will viberate and show samsung and then shut off
I can get it into download mode for a sec and it will flash and turn off
The power button got mashed a little too hard.
If its store bought, its a warranty issue.
If its Craigslist or ebay you have to pull the whole thing apart and reseat the silver button in the case correctly and reassemble.
I've come across a few phones that have this defect.
Hey Ranger, notice you spend a lot of time in what I call the "trenches" in the Q&A and Gen sections providing assistance and guidance. Where I like to hang out and since I have the Note now...and still providing to the Infuse 4G community...
You seem to be a resourceful individual, sir.
Thanks Ranger!
I was just checking out your Bio -- impressive.
rangercaptain said:
I was just checking out your Bio -- impressive.
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Click to collapse
my wat?!?!
naa don't be sir...not worth the checking or impressiveness....
i just make lots and will continue to make them...mistakes...LOL
Thank you sir.
btw you impress me with your assistance in the threads, sir :good:
Maybe one of your cables inside is loose and disconnects when you move it? I would either take your phone apart yourself or take it to a shop to get it checked.
Sent from my GT-I9100 using xda app-developers app
It was bought over the phone in march, Im gonna call warrenty and deal with them tommrow, Cause last year when I had to call them the phone I had at the time would not turn on and they were telling me I needed to reset it lol
Lorenzinoo said:
Maybe one of your cables inside is loose and disconnects when you move it? I would either take your phone apart yourself or take it to a shop to get it checked.
Sent from my GT-I9100 using xda app-developers app
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but if the warranty is valid...I would not do this...well maybe I would, yea I prob would...LOL
but use the warranty road....
bigjoe2675 said:
but if the warranty is valid...I would not do this...well maybe I would, yea I prob would...LOL
but use the warranty road....
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Click to collapse
Yea, Im gonna go the warranty route. But Im afraid cause it has ICS on it, But I can keep it in download mode long enough to odin back to stock
hyelton said:
Yea, Im gonna go the warranty route. But Im afraid cause it has ICS on it, But I can keep it in download mode long enough to odin back to stock
Click to expand...
Click to collapse
ok if you can keep it long enough to odin have you tried that...and kill all, see if still restarting and vib...or if it keeps vibrating put it in your pocket...LOL
kidding there...
but yes I would odin and if you can do the count...
Here's a little background on my situation. I've had the same EVO since launch day. Just recently one of my capacitive button lights has been going out. It's the back button to be exact. The light is noticeably dimmer than all the rest. If I tap that corner on a table it will turn back on to normal brightness but it eventually goes back to being dim. I was wondering if anyone here knew if I could just take it to the sprint store to get a replacement phone or if I would have to go through the insurance company?
Sent from my EVO using xda premium
Whenever I have encountered a problem like this I usually take it to the store. They always want to do a factory reset and sometimes I let them, sometimes not. Every time I have walked out after they order me a phone. It's worth a shot.
metalfan78 said:
Whenever I have encountered a problem like this I usually take it to the store. They always want to do a factory reset and sometimes I let them, sometimes not. Every time I have walked out after they order me a phone. It's worth a shot.
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Do they check for s-off or root? This would be my first time going in for my phone and I just want to make sure what I have to prepare for.
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Most stores don't care, but I usually unroot just to be safe.
alpha_mau5 said:
Do they check for s-off or root? This would be my first time going in for my phone and I just want to make sure what I have to prepare for.
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Click to collapse
Just go to the thread for s off to stock by rega mod great support there and most likely they'll give you a refurb one
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