[Q] Replacement Phone - Sprint HTC EVO 4G LTE

Here's a little background on my situation. I've had the same EVO since launch day. Just recently one of my capacitive button lights has been going out. It's the back button to be exact. The light is noticeably dimmer than all the rest. If I tap that corner on a table it will turn back on to normal brightness but it eventually goes back to being dim. I was wondering if anyone here knew if I could just take it to the sprint store to get a replacement phone or if I would have to go through the insurance company?
Sent from my EVO using xda premium

Whenever I have encountered a problem like this I usually take it to the store. They always want to do a factory reset and sometimes I let them, sometimes not. Every time I have walked out after they order me a phone. It's worth a shot.

metalfan78 said:
Whenever I have encountered a problem like this I usually take it to the store. They always want to do a factory reset and sometimes I let them, sometimes not. Every time I have walked out after they order me a phone. It's worth a shot.
Click to expand...
Click to collapse
Do they check for s-off or root? This would be my first time going in for my phone and I just want to make sure what I have to prepare for.
Sent from my EVO using xda premium

Most stores don't care, but I usually unroot just to be safe.

alpha_mau5 said:
Do they check for s-off or root? This would be my first time going in for my phone and I just want to make sure what I have to prepare for.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Just go to the thread for s off to stock by rega mod great support there and most likely they'll give you a refurb one
Sent from my EVO using Tapatalk 2

Related

Does your EVO 3d turn off?

My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
No. take it back. Not once on my Evo4g stock and not once on my 3D. Just imagine how bad it will get when you start overclocking it...
...and if you don't start overclocking it, well, wtf? You wanna underclock it just to keep it from fruitloops?
Take it back.
jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
By turn off do you mean random reboot?
Sent from my PG86100 using XDA App
Yea I looked up at the tv and when I looked down it had the green HTC logo with white background but I don't remember if it booted up fast or not
Sent from my PG86100 using XDA App
Mine straight up shut off once. I just chalked it up to being upside down in my pocket tho
My Samsung Moment did that all the time, but no thats not normal and Id say take it back. Neither my E4g or E3d has ever done that.
I got it from best buy so I'm going to take it back tomorrow but someone told its better to take it to sprint is this true?
Sent from my PG86100 using XDA App
Mine went back to Sprint today for a few strange issues, including random reboots. This was the first time I had exchanged a phone, it was quick and easy.
Sent from my PG86100 using XDA App
mine is doing that :O brand new. this was the problem i first had with my evog. so this sucks......... a lot
I should be able to take out back to either one i think. I hope they replaced it and not send out for repair
Sent from my PG86100 using XDA App
jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Mine turns off all the time, You just have to hold the power button for a couple of seconds and it asks power off and you press it and off it goes
Matstarr said:
Mine turns off all the time, You just have to hold the power button for a couple of seconds and it asks power off and you press it and off it goes
Click to expand...
Click to collapse
funny? anti-joke?
Reboot? Yes.
I did a hard reset after 4 days of it happening and it didn't reset for a while then it started happening again randomly. Like I could have the phone charging while not using it then a reset. It even happened to me while I was actually talking on the phone. I dunno why it's happening. It has to be the software coming in conflict with some app. I mean it's not a root or bypass method out that would cause damage to the OS. Maybe I should contact Sprint tomorrow about it.
Well, I called Sprint after I got another random reboot this afternoon. The rep connected me to order support and they're sending me a new replacement with a return kit to send this one back. So if you're having this problem, contact Sprint ASAP.
Mention to them that you did a hard reset to avoid going to a Sprint store. They won't replace it at the store if you purchased it online.
I just went to best buy and they replaced mine so I'm happy
Sent from my PG86100 using XDA App
Sort of on the same line, seems like sometimes a brief power button tap will bring up the shutdown menu, instead of putting the phone to sleep recently. Been watching it debating about returning it for a different phone. That happening to anyone else too?
weidnerj said:
Sort of on the same line, seems like sometimes a brief power button tap will bring up the shutdown menu, instead of putting the phone to sleep recently. Been watching it debating about returning it for a different phone. That happening to anyone else too?
Click to expand...
Click to collapse
No but I would definitely return it and get another one that doesn't do that
Sent from my PG86100 using XDA App
This happened to me with my first phone. Random reboots, like 15 the first night I had the phone. Took it right back to the sprint store and swapped it out. New phone not one single random reboot.
Ok, I've had the replacement for 3 days now and I just got my first random reboot. I wasn't using it at the time. Just charging.
jesusballer91 said:
Yea I looked up at the tv and when I looked down it had the green HTC logo with white background but I don't remember if it booted up fast or not
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
that may have just been sense restarting.

On my way to sprint store

My screen is freezing randomly, and my Q or 1 on my keyboard screen wont even push, it will always hit W or 2 instead, I did a full hard reset, and still the same, so hopefully they can give me another one, so I can root, since this one is updated OTA. wish me LHUCCKK
Yeah that's A knOwn problem, but I got unrooted with the 1.49ers boot
Sent from my PG86100 using Tapatalk
I just took my gf's phone in for the same reason. It WWE quickly diagnosed as having a defective digitizer. They'll just replace the screen.
Sent from my PG86100 using XDA App
Really? They said they was gona order me a new one Yes, but dont know if it'll be a refurb or new new one, just at least one without the latest update.
The first phone that the lady at the sprint store tried to set me up with had a problem like that, the bottom right 1" square area did not function.
Yep, its definitely the digitizer.
Sent from my PG86100 using XDA App

Phantom Touches (or just plain crazy!)

Hi all,
Couldn't find a thread about this, sorry if it exists.
My EVO 3D has been experiencing what can best be described as phantom touches. I leave the phone alone with the screen on and it moves the home screens in a jittery fashion or randomly presses the screen. Approx middle, slightly to the left just below the centre of the screen and also closer to the home/menu soft keys. It's not a permanent issue, but it does go absolutely "mental" at times making the phone unusable until it settles down.
It also interferes with the lock screen, playing havoc with the pattern unlock.
Tried all the usual... factory reset etc etc but to no avail.
Has anybody else come across this?
Sent from my HTC EVO 3D X515m using xda premium
I've had mine do that albeit, rarely. He home screen goes sporadic or the app drawer scrolling is messed up.
Sent from my PG86100 using XDA App
It used to do that for me when I had it plugged in to my car.
Video record it! Then take it to the sprint store and say that you're scared of your phone and get a new one. If it can work for my neighbor, it can work for you! ⊙īšâŠ™
Mine does this horribly when my phone is in cold air. My last 3d also had this issue and it was replaced when installing a new digitizer did not help.
It's getting more frequent.
I'm in the UK.. I'd have to be REALLY scared of it to go to Sprint in the US
Sent from my HTC EVO 3D X515m using xda premium
Lol Yeah, that would be a long trip. You ever thought about rooting it and installing a new ROM?
My Atrix does that when I set it down in certain surfaces, like a mattress out pillow, or carpet, but as long as I am touching the case of the phone, it doesn't do that.
Sent from my MB860 using XDA App
oohaylima said:
Lol Yeah, that would be a long trip. You ever thought about rooting it and installing a new ROM?
Click to expand...
Click to collapse
Yep, tried that too... well I went from stock to a rooted version of a more up to date stock ROM.
Sent from my HTC EVO 3D X515m using xda premium
ashinsel said:
My Atrix does that when I set it down in certain surfaces, like a mattress out pillow, or carpet, but as long as I am touching the case of the phone, it doesn't do that.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
I took the screen protector (Martin Fields) off and was trouble free for two days. I suspect that was coincidence though as it's now worse than it was prior to that.
Sent from my HTC EVO 3D X515m using xda premium
Mine doesn't do that but there are times when I unlock it and it automagically goes to what ever app is in the lower right side of the screen. My wifes has started doing it also. Even replacements that I have gotten have done it.
i actually just had mine swapped out for the same reason.
did it on ICS, MIUI, and warm.
I say take a chance at running the newer OTA update combo pack that Xhausx put out. It does include some sorry of touch panel firmware update I believe. It's worth a shot just for the hell of it.
Sent from my PG86100 using xda premium
thoughtlesskyle said:
i actually just had mine swapped out for the same reason.
did it on ICS, MIUI, and warm.
Click to expand...
Click to collapse
Likewise. After a month of having my Evo 3D, the screen would act possessed. No matter what I flashed or did, nothing would make the slightest difference. It got so bad that I ended up returning it.
OP, return it. It's a common issue with these phones.
SAME PROBLEM! i have flashed viper, synergy, olympus, warm, and more im sure! Same problem every time ! Please let me know if anyone finds a fix without returning the phone! THANK YOU!
It is a hardware problem, changing the ROM isn't going to help.
My d1 did the same thing after a year or so. It actually still works as long as you can keep the phone at a certain temp, but as soon as it warms up from use it goes back to it.
My girlfriends started doing that today
downloaded touchscreen tester from the market and what do you know digitizer is jacked some spots show as multitouch with only one finger
ok that helps. so, do i have to actually return the phone to fix the problem? or can i get a touchscreen tester and find the problem and fix it? or is that not even worth the trouble?
Thanks for the help
Oddly I just started encountering the same issue two days ago and now can barely use this phone.
Bit of an update.
I did S-On and so far haven't had the issue reappear. Obviously since it is an intermittent problem, it's not definitely gone.
I'll give it a day or so and report back.
Sent from my HTC EVO 3D X515m using xda premium
animal7296 said:
Mine doesn't do that but there are times when I unlock it and it automagically goes to what ever app is in the lower right side of the screen. My wifes has started doing it also. Even replacements that I have gotten have done it.
Click to expand...
Click to collapse
+1 on this.
Now I know it's not me being crazy. I've always had random apps opening up after preforming an action even though I was sure I never touched that app.

Phone died getting new one want to stop OTA on activation

Well my phone died today, rebooted and would not turn on.. held down power button, power vol dn, etc.
Sprint is ordering me a new phone. My question is, hopefully the phone will not have the latest OTA installed. Is there a way to stop the OTA when I go to activate the new phone? Hopefully it wont just install no matter what.
Thanks
It's possible that the newest version will already be put on there before you even get it.
Otherwise if it's not on there, when you get the ota, let it download and the just don't install it when it ask. Simple as that.
Sent from my EVO using xda app-developers app
Make sure the sales person doesn't activate it in store, if u are going to a store to get it.
Sent from my EVO using xda app-developers app
Sprint HTC EVO Replaced
Anthonicia said:
Make sure the sales person doesn't activate it in store, if u are going to a store to get it.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Had my Sprint HTC EV 4G LTe for 5 weeks. Rooted phone after week 1. No problems until week 5 when I had left it in my windshield mount for 2 hours in the sun. After that there were several unexpected re-boots then after executing a "Mirror" app it froze. Any attempt to reboot phone gave continuous white HTC screen with vibrate or boot loop. Bestbuy junked it out replacing the phone. New phone is now updated with new OTA update waiting for new root code... No indication that Bestbuy detected "tampered" screen with root.
Otherwise very happy with phone!
Micro Maniac
Micro Maniac said:
Had my Sprint HTC EV 4G LTe for 5 weeks. Rooted phone after week 1. No problems until week 5 when I had left it in my windshield mount for 2 hours in the sun. After that there were several unexpected re-boots then after executing a "Mirror" app it froze. Any attempt to reboot phone gave continuous white HTC screen with vibrate or boot loop. Bestbuy junked it out replacing the phone. New phone is now updated with new OTA update waiting for new root code... No indication that Bestbuy detected "tampered" screen with root.
Otherwise very happy with phone!
Micro Maniac
Click to expand...
Click to collapse
Rooted my exchanged EVO as well. Had no trouble w the exchange at best buy either, but was before ota update. The girl doing my activation didn't turn over my new phone until after all the updates had been performed when the phone is first powered on. Snatch it from them before they accept HTC update is all I'm saying.
Sent from my EVO using xda app-developers app
If you get the OTA, it is not that big of a deal. You can still root using this method: http://htcevohacks.com/htc-evo-4g-l...tc-evo-4g-lte-unlock-bootloadertwrp-recovery/ Did it yesterday and it worked like a charm.
Anthonicia said:
Make sure the sales person doesn't activate it in store, if u are going to a store to get it.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
^^^^^^^^This^^^^^^^^^
I always tell them not to accept it. Cause they won't ask of course. But like the first guy said, it may already be in there.
Sent from my EVO using Tapatalk 2
reverepats said:
^^^^^^^^This^^^^^^^^^
I always tell them not to accept it. Cause they won't ask of course. But like the first guy said, it may already be in there.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Yeah I dont trust them. Worst case if it comes with the new OTA I'll just do the HTCdev unlock and root. From everything I read it puts me back pretty much where I was with root and s-off.
Just pisses me off quite a few people are having the same issue the phone dies for no apparent reason.
I'm on my wifes og EVO because last night, I plugged in to charge and this morning when I woke up, phone was dead... No button combination worked and I gotta assume its a paperweight... Off to the Sprint store I go, maybe tomorrow... I just hope I don't get shafted with a newer version... Prolly will...
Sent from my PC36100 using Tapatalk
drob311 said:
I'm on my wifes og EVO because last night, I plugged in to charge and this morning when I woke up, phone was dead... No button combination worked and I gotta assume its a paperweight... Off to the Sprint store I go, maybe tomorrow... I just hope I don't get shafted with a newer version... Prolly will...
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Thats how mine died. Plugged in to charge, and it died. Were you using the charger that came with the LTE or a different one. I was using a charger from my EVO OG. I wonder if that has something to do wih it.
R u sure the charger isn't broken and it just died from being on all nite? Try a different charger
{ParanoiA} said:
R u sure the charger isn't broken and it just died from being on all nite? Try a different charger
Click to expand...
Click to collapse
Mine still had a 40 percent charge and was only on the charger for 5 mins. I am seeing a trend, from others that this has happened to. Most if not all were not using the charger that came with the phone.
Sent from my PC36100 using xda premium
Mine was at 50%... I was using one of the numerous HTC chargers I have, but probably not the one that came with EVO LTE. I'll have my replacement on Tuesday, just sucks it will prolly be updated... No soff is a bummer...
Sent from my PC36100 using Tapatalk

Anyone else have phantom screen presses?

Anyone else having instances where their phone starts doing stuff by itself when the screen is on? I use the SHOW TOUCHES option in developer options and it shows the screen registering multiple touches all over the screen when I'm not touching it. Started happening recently, which is odd because nothing has changed. Phone is stock.
Do you have a case on the phone? Might be dirt, debris, or moisture between the case and the screen. Remove case, clean the case edges and edge of the screen.
Sent from my HTC One X using xda app-developers app
It happens both with and without the case.
Sent from my EVO using xda app-developers app
neoshi said:
It happens both with and without the case.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Your phone is possessed.
Did you try flashing different rom?
Sent from my lair.
Sounds similar to the issue some people were having with the E4GT. I know my wife's previous phone (E4GT) had issues with the menu opening on its own and it didn't matter whether or not she had a case on it. First I've heard of this issue on the EVO LTE.
Sent using my HTC EVO 4G and a magic wand
volk9029 said:
Your phone is possessed.
Did you try flashing different rom?
Sent from my lair.
Click to expand...
Click to collapse
Seriously. It's really annoying though. Stock so no root for flash. Don't want to root yet.
Sent from my EVO using xda app-developers app
neoshi said:
Seriously. It's really annoying though. Stock so no root for flash. Don't want to root yet.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
How long you had this phone for? Is it new?
Release phone.
Sent from my EVO using xda app-developers app
Do you have a screen protector on it? Moisture/debris could be trapped underneath.
Or
Bad digitizer/loose cable. Have you dropped it?
Sent from my HTC One X using xda app-developers app
Negative to all counts. Guess I should claim this one. Sigh.
Sent from my EVO using xda app-developers app
neoshi said:
Negative to all counts. Guess I should claim this one. Sigh.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Usually that means the digitizer is going bad (assuming there is no liquid damage inside your phone).I would try a hard reset first and if that doesn't work take it to a S&R center.
If you take it to a Sprint Service and Repair center and you are paying for ESRP or TEP on your monthly bill, then they will replace the display or your phone for free. If you're not paying for ESRP or TEP, a corporate store will charge you $35 to fix or replace it, a third party store will usually charge you $35 plus the price of the part.
ItsTommyGun said:
Usually that means the digitizer is going bad (assuming there is no liquid damage inside your phone).I would try a hard reset first and if that doesn't work take it to a S&R center.
If you take it to a Sprint Service and Repair center and you are paying for ESRP or TEP on your monthly bill, then they will replace the display or your phone for free. If you're not paying for ESRP or TEP, a corporate store will charge you $35 to fix or replace it, a third party store will usually charge you $35 plus the price of the part.
Click to expand...
Click to collapse
Are the Spring Service centers replacing digitizers now? I thought I read somewhere that they weren't. I sure hope they are now.
Sent from my EVO LTE using xda app
From what I've read, your symptom of phantom screen presses may be a sign of some form of malware on your phone. I would suggest taking a close look at the apps running. I'm not sure however what tools would be useful to discover the culprit. A factory reset would, obviously, clear the problem item. Good luck!
Wow theres quite a bit of respsonses... Nonetheless, I am almost certain that you are having a kernel issue. Which then translates to a voltage/ground issue.
As some people stated, the OG Evo did have some problems with voltages. IE, on my Evo OG, I would sometimes not be able to pull down the menu (happened to ALOT of people not just me), and i decided to run a wire from the battery terminal (on the ground). After doing this, i had an exposed wire hanging out. Now the problem would still persist, i couldnt bring down the menu. However, if i TOUCHED the wire, my menu bar would work just fine. Once I stopped touching the wire (ungrounded) the menu bar would not work.
A little while after that, there was a kernel with tweaked voltages. I flashed this kernel, and my menu bar ALWAYS worked fine (without the wire trick)... Pretty sure it was one of Chad.Goodman's kernels.
Needless to say, a little while after, HTC released an update with an updated kernel, and no one ever had that problem again.
Take my advice, root your phone (it is much safer, secure, and private to have a rooted phone than not, but I won't get into the specifics here). After having rooted it, flash the AwesomeSauce 2.3 kernel (its over at themikmik forums). You won't need to S-OFF you can just use the S-ON installer. I would recommend using the lowest overclockable ( 1.7ghz)
If, after this, your phone still has the problem, your phone is defective. In which case, you can RUU it, and it will be back to stock. Either way, Sprint does not care about you being rooted. The only thing they CAN do is tell you that rooting your phone is not recommended, and they will flash your phone back to stock. So you do not have to worry about rooting.
Thanks. I'm familiar with rooting. Just dislike dealing with bugs and/or missing stuff now that im too busy to keep track of them. To me, this looks like a hardware issue (like someone mentioned with the ground). Going to hard reset this weekend and monitor. I can't find a good way to reproduce it at will for tep replacement yet.
Sent from my EVO using xda app-developers app
Ok, I'm pretty sure this is a hardware failure, given that now the touchscreen doesn't work in the middle either. FUN!

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