My screen is freezing randomly, and my Q or 1 on my keyboard screen wont even push, it will always hit W or 2 instead, I did a full hard reset, and still the same, so hopefully they can give me another one, so I can root, since this one is updated OTA. wish me LHUCCKK
Yeah that's A knOwn problem, but I got unrooted with the 1.49ers boot
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I just took my gf's phone in for the same reason. It WWE quickly diagnosed as having a defective digitizer. They'll just replace the screen.
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Really? They said they was gona order me a new one Yes, but dont know if it'll be a refurb or new new one, just at least one without the latest update.
The first phone that the lady at the sprint store tried to set me up with had a problem like that, the bottom right 1" square area did not function.
Yep, its definitely the digitizer.
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Related
I just upgraded to TB today, and had to go to work before playing with it much. Now I'm home, and a stuck/dead pixel is driving me insane! It's in the middle of the screen, offset to the right a bit. I keep staring at it uncontrollably, and tried many times to wipe it away lol. Will I be able to replace the phone, or would I be better off returning it and just doing my upgrade again? I do not think it's acceptable for the value of the phone. Thanks for any input. This screwed up my rooting plans for now.. grrr.
Edit: I'm also having a hell of time trying to get the market to download apps, instead of auto failing immediately. Factory reset worked for a bit, but now I have tons of updates that won't download.. will not factory reset again.. I'm in a 3G only area.. it takes forever!! I'm coming from a DX.. so it's alot of apps I'm having trouble with.
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You got a bad one. Take it back and exchange it for a new one.
Sent from my ADR6400L using XDA Premium App
Exchange it. It's a hardware issue and is covered by the warranty.
Sent from my ADR6400L
Thanks guys.. just needed reassurance. Hope my luck is better next time.
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Try one of the pixel fix apps in the market. But you likely will have to return the device.
dead pixels can't be fixed unless they replace the screen, had the same issue with my 55 inch monitor, and they are replacing the entire led panel, just return it, you paid good money for it, everything should work 100%
I'm sure most people wouldn't even notice it, I'm just uber picky with my gadgets. It's really apparent on blue screens. The retailer I got it from is closed on Sundays.. so yet another day without rooting.. this blows lol
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Something is making my photons screen unable to turn back on without a battery pull. Anyone else having this issue? It has happened three times in less than 24 hours.
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I also keep having a feeling it has something to do with the pocket detection mode. Just happened again a few minutes ago. I'm gonna leave pocket detection off and report back tomorrow or until it happens again.
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I've had that problem too, I can see the backlight turn on but the screen stays black. I wrote it off as a bug. It only did it once every few days, and yes I did have pocket detection enabled.
Yeah it seems like a badass feature but if it is causing a bug that annoying ill have to leave it off :/
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Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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DWake014 said:
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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Click to expand...
Click to collapse
I doubt its a dud if I had the same problem.
DWake014 said:
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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Click to expand...
Click to collapse
Factory reset did not fix my issue.
Still happening no matter if pocket detection on or off.
Happen to me once every 2-3 days.
So its probably a software issue bc the button does work. Wonder if this is occurring on alien or homebase
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The pocket detection doesn't work for me anyways.
Sent from my Photon.
Got stuck in sleep again. Gonna try unlocking the bootloader and trying a custom rom later tonight. This is getting on my nerves
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http://droidupdate.info/news/potent...-photon-4g-“sleep-of-death”-issue-forum-talk/
Found a fix for this. Still pretty sad i have to pad the battery cover
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Screen of death didn't hold up to the ghetto mod, updated to the 198_6 sbf, crossing my fingers it will cut down on this issue
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I'm on homebase and haven't had this issue. But I also didn't have it on the stock photon either? Perhaps it's like the OTA update failing for some and not others. I remember reading some people on stock failing and some being able to do it. So I'm not totally sure......But that's something to ponder on.
DWake014 said:
Something is making my photons screen unable to turn back on without a battery pull. Anyone else having this issue? It has happened three times in less than 24 hours.
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Click to collapse
DWake014 ,
Did you get this phone recently?
This is a known issue with some phones that went out with a corrupt firmware from Motorola. There is no patch that can fix the firmware from Sprint as of now. I needed to return mine for an exchange. Sprint explained that when it gets to the area on the firmware that is corrupt, as a safety mode it basically freezes the phone and cut the power. That's why it takes a battery pull to restart the phone. There was a large batch released with this bug. I have gone through 4 Photons to get my current one with no freezing issues. I would suggest not going to the same store if possible so you get a different lot # on the replacement phone. Good luck and get that exchanged asap. Peace
My biggest concern is that I got it off of ebay... I know I can bs them and go around the question likes it none of their business but do you think they will hassle me?
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If you have an account and a phone with issues they should replace it. As long as you take it to a tech center. That MAY work.
Sent from my Photon via XDA
Yeah its still a sprint sold phone and I have the protection plan on my account. Shouldn't be too many questions asked. Btw put the leaked sbf on last night and it has been going without any screen of death. I have been shaking it around and putting it down in its front and back and it hasn't done anything. Will keep this updated if it happens again
Sent from my MB855 using XDA App
If you have the plan you should be fine. I got my Evo from Radio Shack and Sprint covered it. As for the SBF. I haven't flashed the new one. So not sure about it. But I haven't had the sleep of death issue either.
Sent from my Photon via XDA
You are probably fine then, about 4 hours and counting so far off the charger, longest time yet
Sent from my MB855 using XDA App
I'm glad to hear it's working for you. But yeah, Sprint should take the phone in and replace it as long as it's a software issue, and they don't see you're rooted. which most techs don't care anymore anyway. And you have the insurance. Just make sure it's a repair center.
Ok, I got this bad boy yesterday and it has already done about 7 random reboots. What the heck is up with it?
Sent from my EVO using XDA
thats way weird.. did you isntall something or root it? factory reset i think!
Do u have a case on it? I have the platinum surface case from best buy and the top button was getting pushed in by my holster & pocket.
Sent from my EVO 4G (no) LTE
Nope, not rooted yet and no case yet, waiting on otter box.
Sent from my EVO using XDA
Check and see if your power button is sticking, mine was the first day it kept rebooting. seems better now
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Wakawaka024 said:
Check and see if your power button is sticking, mine was the first day it kept rebooting. seems better now
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Click to expand...
Click to collapse
i had that happen too, it kept rebooting in my pocket glad to know im not the only one i suspected the power button being pushed
Same here thought it was pt holster also but now I wonder.
Sent from my EVO using xda premium
I just picked up my EVO 4G LTE last night, and it rebooted twice last night and at least four times today. It seems to happen most often when I'm on 3G, and I haven't noticed it happen yet while I've been on Wifi. Sometimes it happens when it's in my pocket, and other times it happens while I'm using it.
I tried restarting the phone and doing a factory reset, but neither resolved the problem.
My wife and I both got the phone at the same time, have all of the same apps installed, and her's has not rebooted once...
I plan to contact Best Buy tomorrow and see what I can do about exchanging the phone. I'm not very optimistic about being able to exchange it anytime soon, but I at least want to have this documented so that I can get an exchange when one is available. I feel that I shouldn't have to go through having the phone serviced or giving me a refurbished one, when this one is clearly defective from the start.
These reboots are making me mad. I have noticed that just before the reboot, the phone freezes up theen comes the reboot. I'm guessing the reboot is a feature that HTC has put in to restart a frozen phone. Maybe I'm wrong but I will be at best buy Monday. Not wasting my weekend at bb so I will wait till tomorrow lol. It's not like they have any replacements yet.
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jamesjeter1 said:
These reboots are making me mad. I have noticed that just before the reboot, the phone freezes up theen comes the reboot. I'm guessing the reboot is a feature that HTC has put in to restart a frozen phone. Maybe I'm wrong but I will be at best buy Monday. Not wasting my weekend at bb so I will wait till tomorrow lol. It's not like they have any replacements yet.
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Click to expand...
Click to collapse
I wouldn't count on bb having any replacements for at least a week, maybe longer.
Yea I just called them and they said another shipment is due in around June 3rd. Damn what I wait. Atleast he said it would be like an exchange and no sending it off.
Sent from my EVO using XDA
My random reboots only happen in my pocket they don't happen when I am using the phone or anywhere else
I haven't had any reboots since my first day I'm wondering if its some sort of automatic update process Prl profile etc..
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I was getting reboots and shut downs but it was with the pt case from BB I took it off and no problem since.
Sent from my EVO LTE!!
I've seen a couple of reboots myself, but it's been when the phone had been in my old phone case. It seems that my case hits the power button because of where it is located. Looks like it's time for a new case.
I hope they are related because other than the reboots, I am loving this phone.
Sent from my EVO LTE using XDA
I have no case on mine, and it happens when the phone is just sitting on a table, so it has nothing to do with the power button being pressed in.
It seems to happen almost once every hour or so...
I've already contacted Best Buy, and they're supposed to be holding the first non-preordered EVO that comes in so that I can exchange mine... they didn't provide me with an ETA for when that would be...
I honesty don't think its a problem with the phone its day 4 and phone is flawless still using my pt clip and case and no issues since first day.
I'm sure its some kind of settling in thing.
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Ok its day four and mine is still doing it a lot. I woke up and there's the tell HTC crap in the notification bad again, so it had to reboot while I was asleep.
There is something going on for sure because I don't even have a case on it. It seems to do it about every hour or two.
I will be at best buy as soon as they open.
Sent from my EVO using XDA
Ok, I got lucky and best buy had 1 that someone cancelled and BB swapped mine. The new one has not rebooted at all. Definitely a problem with the phone. Thank got they had a replacement.
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jamesjeter1 said:
Ok, I got lucky and best buy had 1 that someone cancelled and BB swapped mine. The new one has not rebooted at all. Definitely a problem with the phone. Thank got they had a replacement.
Sent from my EVO using XDA
Click to expand...
Click to collapse
That's great. My best buy doesn't have any available, so I need to wait. They tried to tell me that it was a software issue, and Sprint/HTC were planning an update, but I pretty much told them I don't buy that, and I want an exchange.
If it was a software issue, a much higher percentage of us would be having the issue...
Here's a little background on my situation. I've had the same EVO since launch day. Just recently one of my capacitive button lights has been going out. It's the back button to be exact. The light is noticeably dimmer than all the rest. If I tap that corner on a table it will turn back on to normal brightness but it eventually goes back to being dim. I was wondering if anyone here knew if I could just take it to the sprint store to get a replacement phone or if I would have to go through the insurance company?
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Whenever I have encountered a problem like this I usually take it to the store. They always want to do a factory reset and sometimes I let them, sometimes not. Every time I have walked out after they order me a phone. It's worth a shot.
metalfan78 said:
Whenever I have encountered a problem like this I usually take it to the store. They always want to do a factory reset and sometimes I let them, sometimes not. Every time I have walked out after they order me a phone. It's worth a shot.
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Click to collapse
Do they check for s-off or root? This would be my first time going in for my phone and I just want to make sure what I have to prepare for.
Sent from my EVO using xda premium
Most stores don't care, but I usually unroot just to be safe.
alpha_mau5 said:
Do they check for s-off or root? This would be my first time going in for my phone and I just want to make sure what I have to prepare for.
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Click to expand...
Click to collapse
Just go to the thread for s off to stock by rega mod great support there and most likely they'll give you a refurb one
Sent from my EVO using Tapatalk 2
I noticed a section across my screen, approx 1/2 in tall, that I is not registering touches. I used ScreenTouchTest from the Play Store to test touches.I got it to go away for a little bit by pulling the battery a couple times but now it is persistent.I tried resetting my phone to factory settings and no luck. I am on stock ICS. Of course I don't have warranty, I was just curious if anyone else had this happen.
udz2002 said:
I noticed a section across my screen, approx 1/2 in tall, that I is not registering touches. I used ScreenTouchTest from the Play Store to test touches.I got it to go away for a little bit by pulling the battery a couple times but now it is persistent.I tried resetting my phone to factory settings and no luck. I am on stock ICS. Of course I don't have warranty, I was just curious if anyone else had this happen.
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Click to collapse
I'm 99.999999% sure it's a hardware problem. I had the same problem, and had to replace my phone. Unless you're willing to replace the touchscreen, I think it's unfixable.
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Thingula said:
I'm 99.999999% sure it's a hardware problem. I had the same problem, and had to replace my phone. Unless you're willing to replace the touchscreen, I think it's unfixable.
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Click to expand...
Click to collapse
Ya that is what I was afraid of. It was just weird that it will work after a few reboots. Oh well, eligible for an upgrade tomorrow, probably grab the HTC One.
udz2002 said:
Ya that is what I was afraid of. It was just weird that it will work after a few reboots. Oh well, eligible for an upgrade tomorrow, probably grab the HTC One.
Click to expand...
Click to collapse
Oh, nice! I'm on contract until November (a family member stole my early upgrade), but probably would've chosen that phone, too.
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