Ok, I got this bad boy yesterday and it has already done about 7 random reboots. What the heck is up with it?
Sent from my EVO using XDA
thats way weird.. did you isntall something or root it? factory reset i think!
Do u have a case on it? I have the platinum surface case from best buy and the top button was getting pushed in by my holster & pocket.
Sent from my EVO 4G (no) LTE
Nope, not rooted yet and no case yet, waiting on otter box.
Sent from my EVO using XDA
Check and see if your power button is sticking, mine was the first day it kept rebooting. seems better now
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Wakawaka024 said:
Check and see if your power button is sticking, mine was the first day it kept rebooting. seems better now
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
i had that happen too, it kept rebooting in my pocket glad to know im not the only one i suspected the power button being pushed
Same here thought it was pt holster also but now I wonder.
Sent from my EVO using xda premium
I just picked up my EVO 4G LTE last night, and it rebooted twice last night and at least four times today. It seems to happen most often when I'm on 3G, and I haven't noticed it happen yet while I've been on Wifi. Sometimes it happens when it's in my pocket, and other times it happens while I'm using it.
I tried restarting the phone and doing a factory reset, but neither resolved the problem.
My wife and I both got the phone at the same time, have all of the same apps installed, and her's has not rebooted once...
I plan to contact Best Buy tomorrow and see what I can do about exchanging the phone. I'm not very optimistic about being able to exchange it anytime soon, but I at least want to have this documented so that I can get an exchange when one is available. I feel that I shouldn't have to go through having the phone serviced or giving me a refurbished one, when this one is clearly defective from the start.
These reboots are making me mad. I have noticed that just before the reboot, the phone freezes up theen comes the reboot. I'm guessing the reboot is a feature that HTC has put in to restart a frozen phone. Maybe I'm wrong but I will be at best buy Monday. Not wasting my weekend at bb so I will wait till tomorrow lol. It's not like they have any replacements yet.
Sent from my EVO using XDA
jamesjeter1 said:
These reboots are making me mad. I have noticed that just before the reboot, the phone freezes up theen comes the reboot. I'm guessing the reboot is a feature that HTC has put in to restart a frozen phone. Maybe I'm wrong but I will be at best buy Monday. Not wasting my weekend at bb so I will wait till tomorrow lol. It's not like they have any replacements yet.
Sent from my EVO using XDA
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Click to collapse
I wouldn't count on bb having any replacements for at least a week, maybe longer.
Yea I just called them and they said another shipment is due in around June 3rd. Damn what I wait. Atleast he said it would be like an exchange and no sending it off.
Sent from my EVO using XDA
My random reboots only happen in my pocket they don't happen when I am using the phone or anywhere else
I haven't had any reboots since my first day I'm wondering if its some sort of automatic update process Prl profile etc..
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I was getting reboots and shut downs but it was with the pt case from BB I took it off and no problem since.
Sent from my EVO LTE!!
I've seen a couple of reboots myself, but it's been when the phone had been in my old phone case. It seems that my case hits the power button because of where it is located. Looks like it's time for a new case.
I hope they are related because other than the reboots, I am loving this phone.
Sent from my EVO LTE using XDA
I have no case on mine, and it happens when the phone is just sitting on a table, so it has nothing to do with the power button being pressed in.
It seems to happen almost once every hour or so...
I've already contacted Best Buy, and they're supposed to be holding the first non-preordered EVO that comes in so that I can exchange mine... they didn't provide me with an ETA for when that would be...
I honesty don't think its a problem with the phone its day 4 and phone is flawless still using my pt clip and case and no issues since first day.
I'm sure its some kind of settling in thing.
Sent from my EVO using xda premium
Ok its day four and mine is still doing it a lot. I woke up and there's the tell HTC crap in the notification bad again, so it had to reboot while I was asleep.
There is something going on for sure because I don't even have a case on it. It seems to do it about every hour or two.
I will be at best buy as soon as they open.
Sent from my EVO using XDA
Ok, I got lucky and best buy had 1 that someone cancelled and BB swapped mine. The new one has not rebooted at all. Definitely a problem with the phone. Thank got they had a replacement.
Sent from my EVO using XDA
jamesjeter1 said:
Ok, I got lucky and best buy had 1 that someone cancelled and BB swapped mine. The new one has not rebooted at all. Definitely a problem with the phone. Thank got they had a replacement.
Sent from my EVO using XDA
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Click to collapse
That's great. My best buy doesn't have any available, so I need to wait. They tried to tell me that it was a software issue, and Sprint/HTC were planning an update, but I pretty much told them I don't buy that, and I want an exchange.
If it was a software issue, a much higher percentage of us would be having the issue...
Related
Anyone having an issue with their TB shutting off or reboting? Mine in the middle of a youtube video. My wife had her's reboot when it was just sitting there. No new apps, task killer, nothing. Is it just buggy cuz it's new?
Sent from my ADR6400L using XDA Premium App
Mine never did this. My phone did freeze two and all haptic feedback was gone but I pulled the battery and changed the rom. Never had a problem after that.
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We are running stock.
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ive never had that happen, but i have had the screen trip out, like its spasing and u cnt use it at all, gotta put it to sleep then unlock it and it works fine again..
is it stock? no root and/or roms?
yes I had those same problems, so I was still within the 14 days return poilcy and I took mine back. So get this I had this superman who didnt wanna exchange my phone. Trying to do a reset telling me that android phone reset at times by them selves. I told him that I already spoke to Verizon and they said I could exchange my phone no questions asked and I wasnt leaving till he did so. So take off ur superman custome and exchange my Phone.
Mine did this when I was running unrooted on stock firmware . No problems since rooting and using other roms though.
Sent from my ADR6400L using XDA App
Shut-off, reboot then Shut-off again...
Mine did this last nite/this AM? When I went to power on it got to the Thunderbolt splash and shut down again...had to plug it in even thought the bateery was at 87%!
Think I will go try the Root and custom ROM route..
Yeah I'm thinking buggy software. Guess I'll wait and see if it does it again.
Sent from my ADR6400L using XDA Premium App
I've had it happen a couple times in the last few days.
Stock rom, unrooted
One of the times i was around %58 on battery and after the reset it was at %13
I got the extended battery....still had plenty of juice. I am beginning to think the issue is O.S. related. Seems to hang sometimes when I unlock it or start an app. Kinda like it is stalled for a second or so. Watched well over an hour of youtube today and it didn't shut off like last night.
Sent from my ADR6400L using XDA Premium App
Yeah, just had this problem last night while using Pulse. It didn't fully rebooted, just went to the white HTC screen and back..... No Thunderbolt booting animation... First time ever. Pulse has crashed on me a couple times too, so I'm gonna blame it for now.
abvthegod said:
yes I had those same problems, so I was still within the 14 days return poilcy and I took mine back. So get this I had this superman who didnt wanna exchange my phone. Trying to do a reset telling me that android phone reset at times by them selves. I told him that I already spoke to Verizon and they said I could exchange my phone no questions asked and I wasnt leaving till he did so. So take off ur superman custome and exchange my Phone.
Click to expand...
Click to collapse
LOL you tell em!
I say we yell a verizon! Make em get rid of the security on the device. I have a feeling that may be a part of it. This is the first android htc device I've had do something weird. We have had 8 total in our home and none were ever this quirky.
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Mine rebooted twice this morning after installing the new Google Maps update. I powered it down for a few minutes, then restarted, and it's been fine since.
Crap! I forgot about that update! That may be it. I did that update just the same day. Gotta ask the wife when I get home and see if she updated her's when she had the issue.
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Well now having a look at running apps, I see what the issue is. It loads all this crap that your not using! It's in the background waiting. Why? I watched as it pulled up apps that I never opened. This it why verizon reps keep telling people to use a task killer. The os is not being utilized properly at all on this phone.
Sent from my ADR6400L using XDA Premium App
abvthegod said:
yes I had those same problems, so I was still within the 14 days return poilcy and I took mine back. So get this I had this superman who didnt wanna exchange my phone. Trying to do a reset telling me that android phone reset at times by them selves. I told him that I already spoke to Verizon and they said I could exchange my phone no questions asked and I wasnt leaving till he did so. So take off ur superman custome and exchange my Phone.
Click to expand...
Click to collapse
i H.A.T.E. when they do this. they did the same thing with my Galaxy Tab when i first bought it
I'm having the same issue - phone either turns itself off or reboots itself randomly. I reboot my phone 3-4 times a day swapping out batteries. I'm running stock. Didn't want to have to root, but if people who are rooted and running a custom ROM aren't having this problem, I may have to go that route.
Get system panel from the market and check out all the crap that's sitting in the background. It's a wonder the phone runs at all.
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My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
Sent from my PG86100 using XDA App
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Click to collapse
No. take it back. Not once on my Evo4g stock and not once on my 3D. Just imagine how bad it will get when you start overclocking it...
...and if you don't start overclocking it, well, wtf? You wanna underclock it just to keep it from fruitloops?
Take it back.
jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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Click to collapse
By turn off do you mean random reboot?
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Yea I looked up at the tv and when I looked down it had the green HTC logo with white background but I don't remember if it booted up fast or not
Sent from my PG86100 using XDA App
Mine straight up shut off once. I just chalked it up to being upside down in my pocket tho
My Samsung Moment did that all the time, but no thats not normal and Id say take it back. Neither my E4g or E3d has ever done that.
I got it from best buy so I'm going to take it back tomorrow but someone told its better to take it to sprint is this true?
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Mine went back to Sprint today for a few strange issues, including random reboots. This was the first time I had exchanged a phone, it was quick and easy.
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mine is doing that :O brand new. this was the problem i first had with my evog. so this sucks......... a lot
I should be able to take out back to either one i think. I hope they replaced it and not send out for repair
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jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
Sent from my PG86100 using XDA App
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Click to collapse
Mine turns off all the time, You just have to hold the power button for a couple of seconds and it asks power off and you press it and off it goes
Matstarr said:
Mine turns off all the time, You just have to hold the power button for a couple of seconds and it asks power off and you press it and off it goes
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Click to collapse
funny? anti-joke?
Reboot? Yes.
I did a hard reset after 4 days of it happening and it didn't reset for a while then it started happening again randomly. Like I could have the phone charging while not using it then a reset. It even happened to me while I was actually talking on the phone. I dunno why it's happening. It has to be the software coming in conflict with some app. I mean it's not a root or bypass method out that would cause damage to the OS. Maybe I should contact Sprint tomorrow about it.
Well, I called Sprint after I got another random reboot this afternoon. The rep connected me to order support and they're sending me a new replacement with a return kit to send this one back. So if you're having this problem, contact Sprint ASAP.
Mention to them that you did a hard reset to avoid going to a Sprint store. They won't replace it at the store if you purchased it online.
I just went to best buy and they replaced mine so I'm happy
Sent from my PG86100 using XDA App
Sort of on the same line, seems like sometimes a brief power button tap will bring up the shutdown menu, instead of putting the phone to sleep recently. Been watching it debating about returning it for a different phone. That happening to anyone else too?
weidnerj said:
Sort of on the same line, seems like sometimes a brief power button tap will bring up the shutdown menu, instead of putting the phone to sleep recently. Been watching it debating about returning it for a different phone. That happening to anyone else too?
Click to expand...
Click to collapse
No but I would definitely return it and get another one that doesn't do that
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This happened to me with my first phone. Random reboots, like 15 the first night I had the phone. Took it right back to the sprint store and swapped it out. New phone not one single random reboot.
Ok, I've had the replacement for 3 days now and I just got my first random reboot. I wasn't using it at the time. Just charging.
jesusballer91 said:
Yea I looked up at the tv and when I looked down it had the green HTC logo with white background but I don't remember if it booted up fast or not
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Click to collapse
that may have just been sense restarting.
My screen is freezing randomly, and my Q or 1 on my keyboard screen wont even push, it will always hit W or 2 instead, I did a full hard reset, and still the same, so hopefully they can give me another one, so I can root, since this one is updated OTA. wish me LHUCCKK
Yeah that's A knOwn problem, but I got unrooted with the 1.49ers boot
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I just took my gf's phone in for the same reason. It WWE quickly diagnosed as having a defective digitizer. They'll just replace the screen.
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Really? They said they was gona order me a new one Yes, but dont know if it'll be a refurb or new new one, just at least one without the latest update.
The first phone that the lady at the sprint store tried to set me up with had a problem like that, the bottom right 1" square area did not function.
Yep, its definitely the digitizer.
Sent from my PG86100 using XDA App
Hi all,
Couldn't find a thread about this, sorry if it exists.
My EVO 3D has been experiencing what can best be described as phantom touches. I leave the phone alone with the screen on and it moves the home screens in a jittery fashion or randomly presses the screen. Approx middle, slightly to the left just below the centre of the screen and also closer to the home/menu soft keys. It's not a permanent issue, but it does go absolutely "mental" at times making the phone unusable until it settles down.
It also interferes with the lock screen, playing havoc with the pattern unlock.
Tried all the usual... factory reset etc etc but to no avail.
Has anybody else come across this?
Sent from my HTC EVO 3D X515m using xda premium
I've had mine do that albeit, rarely. He home screen goes sporadic or the app drawer scrolling is messed up.
Sent from my PG86100 using XDA App
It used to do that for me when I had it plugged in to my car.
Video record it! Then take it to the sprint store and say that you're scared of your phone and get a new one. If it can work for my neighbor, it can work for you! âīšâ
Mine does this horribly when my phone is in cold air. My last 3d also had this issue and it was replaced when installing a new digitizer did not help.
It's getting more frequent.
I'm in the UK.. I'd have to be REALLY scared of it to go to Sprint in the US
Sent from my HTC EVO 3D X515m using xda premium
Lol Yeah, that would be a long trip. You ever thought about rooting it and installing a new ROM?
My Atrix does that when I set it down in certain surfaces, like a mattress out pillow, or carpet, but as long as I am touching the case of the phone, it doesn't do that.
Sent from my MB860 using XDA App
oohaylima said:
Lol Yeah, that would be a long trip. You ever thought about rooting it and installing a new ROM?
Click to expand...
Click to collapse
Yep, tried that too... well I went from stock to a rooted version of a more up to date stock ROM.
Sent from my HTC EVO 3D X515m using xda premium
ashinsel said:
My Atrix does that when I set it down in certain surfaces, like a mattress out pillow, or carpet, but as long as I am touching the case of the phone, it doesn't do that.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
I took the screen protector (Martin Fields) off and was trouble free for two days. I suspect that was coincidence though as it's now worse than it was prior to that.
Sent from my HTC EVO 3D X515m using xda premium
Mine doesn't do that but there are times when I unlock it and it automagically goes to what ever app is in the lower right side of the screen. My wifes has started doing it also. Even replacements that I have gotten have done it.
i actually just had mine swapped out for the same reason.
did it on ICS, MIUI, and warm.
I say take a chance at running the newer OTA update combo pack that Xhausx put out. It does include some sorry of touch panel firmware update I believe. It's worth a shot just for the hell of it.
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thoughtlesskyle said:
i actually just had mine swapped out for the same reason.
did it on ICS, MIUI, and warm.
Click to expand...
Click to collapse
Likewise. After a month of having my Evo 3D, the screen would act possessed. No matter what I flashed or did, nothing would make the slightest difference. It got so bad that I ended up returning it.
OP, return it. It's a common issue with these phones.
SAME PROBLEM! i have flashed viper, synergy, olympus, warm, and more im sure! Same problem every time ! Please let me know if anyone finds a fix without returning the phone! THANK YOU!
It is a hardware problem, changing the ROM isn't going to help.
My d1 did the same thing after a year or so. It actually still works as long as you can keep the phone at a certain temp, but as soon as it warms up from use it goes back to it.
My girlfriends started doing that today
downloaded touchscreen tester from the market and what do you know digitizer is jacked some spots show as multitouch with only one finger
ok that helps. so, do i have to actually return the phone to fix the problem? or can i get a touchscreen tester and find the problem and fix it? or is that not even worth the trouble?
Thanks for the help
Oddly I just started encountering the same issue two days ago and now can barely use this phone.
Bit of an update.
I did S-On and so far haven't had the issue reappear. Obviously since it is an intermittent problem, it's not definitely gone.
I'll give it a day or so and report back.
Sent from my HTC EVO 3D X515m using xda premium
animal7296 said:
Mine doesn't do that but there are times when I unlock it and it automagically goes to what ever app is in the lower right side of the screen. My wifes has started doing it also. Even replacements that I have gotten have done it.
Click to expand...
Click to collapse
+1 on this.
Now I know it's not me being crazy. I've always had random apps opening up after preforming an action even though I was sure I never touched that app.
Well my phone died today, rebooted and would not turn on.. held down power button, power vol dn, etc.
Sprint is ordering me a new phone. My question is, hopefully the phone will not have the latest OTA installed. Is there a way to stop the OTA when I go to activate the new phone? Hopefully it wont just install no matter what.
Thanks
It's possible that the newest version will already be put on there before you even get it.
Otherwise if it's not on there, when you get the ota, let it download and the just don't install it when it ask. Simple as that.
Sent from my EVO using xda app-developers app
Make sure the sales person doesn't activate it in store, if u are going to a store to get it.
Sent from my EVO using xda app-developers app
Sprint HTC EVO Replaced
Anthonicia said:
Make sure the sales person doesn't activate it in store, if u are going to a store to get it.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Had my Sprint HTC EV 4G LTe for 5 weeks. Rooted phone after week 1. No problems until week 5 when I had left it in my windshield mount for 2 hours in the sun. After that there were several unexpected re-boots then after executing a "Mirror" app it froze. Any attempt to reboot phone gave continuous white HTC screen with vibrate or boot loop. Bestbuy junked it out replacing the phone. New phone is now updated with new OTA update waiting for new root code... No indication that Bestbuy detected "tampered" screen with root.
Otherwise very happy with phone!
Micro Maniac
Micro Maniac said:
Had my Sprint HTC EV 4G LTe for 5 weeks. Rooted phone after week 1. No problems until week 5 when I had left it in my windshield mount for 2 hours in the sun. After that there were several unexpected re-boots then after executing a "Mirror" app it froze. Any attempt to reboot phone gave continuous white HTC screen with vibrate or boot loop. Bestbuy junked it out replacing the phone. New phone is now updated with new OTA update waiting for new root code... No indication that Bestbuy detected "tampered" screen with root.
Otherwise very happy with phone!
Micro Maniac
Click to expand...
Click to collapse
Rooted my exchanged EVO as well. Had no trouble w the exchange at best buy either, but was before ota update. The girl doing my activation didn't turn over my new phone until after all the updates had been performed when the phone is first powered on. Snatch it from them before they accept HTC update is all I'm saying.
Sent from my EVO using xda app-developers app
If you get the OTA, it is not that big of a deal. You can still root using this method: http://htcevohacks.com/htc-evo-4g-l...tc-evo-4g-lte-unlock-bootloadertwrp-recovery/ Did it yesterday and it worked like a charm.
Anthonicia said:
Make sure the sales person doesn't activate it in store, if u are going to a store to get it.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
^^^^^^^^This^^^^^^^^^
I always tell them not to accept it. Cause they won't ask of course. But like the first guy said, it may already be in there.
Sent from my EVO using Tapatalk 2
reverepats said:
^^^^^^^^This^^^^^^^^^
I always tell them not to accept it. Cause they won't ask of course. But like the first guy said, it may already be in there.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Yeah I dont trust them. Worst case if it comes with the new OTA I'll just do the HTCdev unlock and root. From everything I read it puts me back pretty much where I was with root and s-off.
Just pisses me off quite a few people are having the same issue the phone dies for no apparent reason.
I'm on my wifes og EVO because last night, I plugged in to charge and this morning when I woke up, phone was dead... No button combination worked and I gotta assume its a paperweight... Off to the Sprint store I go, maybe tomorrow... I just hope I don't get shafted with a newer version... Prolly will...
Sent from my PC36100 using Tapatalk
drob311 said:
I'm on my wifes og EVO because last night, I plugged in to charge and this morning when I woke up, phone was dead... No button combination worked and I gotta assume its a paperweight... Off to the Sprint store I go, maybe tomorrow... I just hope I don't get shafted with a newer version... Prolly will...
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Thats how mine died. Plugged in to charge, and it died. Were you using the charger that came with the LTE or a different one. I was using a charger from my EVO OG. I wonder if that has something to do wih it.
R u sure the charger isn't broken and it just died from being on all nite? Try a different charger
{ParanoiA} said:
R u sure the charger isn't broken and it just died from being on all nite? Try a different charger
Click to expand...
Click to collapse
Mine still had a 40 percent charge and was only on the charger for 5 mins. I am seeing a trend, from others that this has happened to. Most if not all were not using the charger that came with the phone.
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Mine was at 50%... I was using one of the numerous HTC chargers I have, but probably not the one that came with EVO LTE. I'll have my replacement on Tuesday, just sucks it will prolly be updated... No soff is a bummer...
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