I tried looking about 7 pages back and couldn't find anything, I apologize if this has already been answered elsewhere.
When I restart my phone it simply shuts down and I have to power it back on. anyone else have this issue? also, spiderman 3d mutes my sound and requires a reboot of the phone to get sound working on the entire phone. any ideas?
Hard reset...if the problems still happens pack it up and get a new phone before too long because you really dont want a refurb do ya?
BrianBaker said:
Hard reset...if the problems still happens pack it up and get a new phone before too long because you really dont want a refurb do ya?
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Thanks bro this solved the problem on both issues.
Mine also won't restart.
not really wanting to do a hard reset tho =\ i will if I notice more issues..
Mine is doing this also, already hard reset twice and factory reset twice. Now i have to battery pull if i do a restart. Heading to sprint now...
Evening XDA,
I personally use an HTC EVO Shift, but my whole family has recently become an Android family.
My mom has this Photon.
But we have had problems with it since day 1. First, it was having the issue of mute calls (she couldn't hear them, they couldn't here here)
I told her about the fix that was here on XDA but she went back and replaced it instead.
By the time we got the replacement, her call problem was gone.
On this second Photon, there were updates for the PRL, Profile, and Motorale Software. So I updated all of those.
Now the Photon randomly reboots itself, and when it does, it gets stuck on the splash screen, specifically the word "Now" and the only way I can fix it is to do a battery pull.
Anyone else have this problem too and what can I do to fix it? It is her first Android phone and I don't want it to be a bad experience.
Thanks.
Yes a few people have experience the reboot problem after updating; mine rebooted about 4 times then never did it again. I don't know of a fix but if a battery pull doesn't correct it then i would exchange it. The issue could possibly be hardware related ...
If the phone isnt going past the "now screen" then something went terribly wrong with the updating process and id suggest dropping by sprint.
As for the mute issue my phone muted because i had an airave; sometimes i unplug it when it really bothers me.
The random reboots was an issue the OTA should have fixed. If it didn't, take it back to sprint, and let them know. They will either have a tech look at it or give you a new phone.
xTMFxOffshore said:
The random reboots was an issue the OTA should have fixed. If it didn't, take it back to sprint, and let them know. They will either have a tech look at it or give you a new phone.
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Click to collapse
Weird. The problem she had at first was the mute calls. The OTA fixed that but then caused these reboots/freezes.
She bought it at Sam's Club. So she'll have to go there or Sprint, or both?
Thanks for the advice guys.
doratheconquistadora said:
Weird. The problem she had at first was the mute calls. The OTA fixed that but then caused these reboots/freezes.
She bought it at Sam's Club. So she'll have to go there or Sprint, or both?
Thanks for the advice guys.
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If shes under 30 days id just get a new one from sams club they shouldn't give her an issue.
kennypowders said:
If shes under 30 days id just get a new one from sams club they shouldn't give her an issue.
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Oh I know. This is her second Photon already. Replacing it again will make it her third.
Kinda sucks that she can't fully rely on it. :/
doratheconquistadora said:
Oh I know. This is her second Photon already. Replacing it again will make it her third.
Kinda sucks that she can't fully rely on it. :/
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Sometimes it just happens, i went through 4 evo 3D's before i decided to get the photon.
Ok, so I just took her phone and gave a prompt to Restart Now or Restart Later.
I restarted now, it had the open box with the Android next to it, and a yellow progress bar, it rebooted, and actually started up properly telling me it successfully updated the software.
Maybe it was failing to reboot for the update?
Hopefully this fixes the problem.
For the last two days my phone has been anything off at random... nothing has been changed... I'm on the cm9 nightly from the two days ago... this is the thing tho... If I gentely tap the phone it will shut off or shake it... so I figured maybe after time the batter is lose... but it also is turning off if it sits completely still...unless its playing music. It has not turned off since Round 8 ad I have just had it playing music this full time ...any ideas??
I already did a full wipe and re install and when I get home I'm going to Oden back to stock and redo everything.
ipeench said:
For the last two days my phone has been anything off at random... nothing has been changed... I'm on the cm9 nightly from the two days ago... this is the thing tho... If I gentely tap the phone it will shut off or shake it... so I figured maybe after time the batter is lose... but it also is turning off if it sits completely still...unless its playing music. It has not turned off since Round 8 ad I have just had it playing music this full time ...any ideas??
I already did a full wipe and re install and when I get home I'm going to Oden back to stock and redo everything.
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Click to collapse
My only suggestion at this point is odin back to stock 2.1.
Unfortunately this sounds like symptoms of hardware failure. I had a phone (cliq) which would do the exact thing as you described...the phone would vibrate shut off and reboot unexpectedly. I would open the physical keyboard and it would also shut off...this is totally hardware related from my understanding. But that is the worst case scenario.
Hopefully it is a software related issue in your case. Not much else i can say.
Sent from my Galaxy Nexus using XDA
Overclocked? Voltages changed at all from default? If you have anything set in voltage control or setcpu, get rid of them and try it. You could also try booting into recovery and see if you can reproduce the problem. That should also help determine if it is software or hardware related.
If the phone is plugged in it does not seem to reboot. i have not had time to mess with it i will check it out this weekend. Weird because it only seems to be doing this at work? I have not had it restart on me at all while at home.
Also if i have the music playing it will not turn off. This weekend im going to oden back to stock and see how it goes. otherwise gonna try to deal with it long enough till the gs3 comes out, ha.
ipeench said:
If the phone is plugged in it does not seem to reboot. i have not had time to mess with it i will check it out this weekend. Weird because it only seems to be doing this at work? I have not had it restart on me at all while at home.
Also if i have the music playing it will not turn off. This weekend im going to oden back to stock and see how it goes. otherwise gonna try to deal with it long enough till the gs3 comes out, ha.
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You ever find a solution, I have a vibrant with the same problems. probably dropped mine too much lol
drago10029 said:
You ever find a solution, I have a vibrant with the same problems. probably dropped mine too much lol
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hey i know its been a while but i havent been on here at all. Never found a solution for it but for some reason it doesnt turn off random anymore
ipeench said:
hey i know its been a while but i havent been on here at all. Never found a solution for it but for some reason it doesnt turn off random anymore
Click to expand...
Click to collapse
thanks for the response. and I found my problem already too, I had a bad power ribbon inside the phone that was torn.
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
Is your phone bone stock at the moment? (locked BL, no root, stock rom, stock kernel)
I had the issue initially - the phone wouldn't wake up a couple of times a day and I'd have to soft reset. But I was rooted with a custom kernel, etc. and learning to use the tools for Sony phones (coming from Samsung phones). But now it's perfectly stable. In my case, I suspect it was a combination of how I was flashing things,etc.
Otherwise, completely stock, i don't recall the phone freezing. Have you done a complete wipe and repair via SUS or PC Companion?
prazvt said:
Is your phone bone stock at the moment? (locked BL, no root, stock rom, stock kernel)
I had the issue initially - the phone wouldn't wake up a couple of times a day and I'd have to soft reset. But I was rooted with a custom kernel, etc. and learning to use the tools for Sony phones (coming from Samsung phones). But now it's perfectly stable. In my case, I suspect it was a combination of how I was flashing things,etc.
Otherwise, completely stock, i don't recall the phone freezing. Have you done a complete wipe and repair via SUS or PC Companion?
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Click to collapse
Hey, yeah the phone is pure stock. I've not messed around with the software nor downloaded anything I shouldn't have. I've not done a complete wipe and repair but I'm thinking about factory resetting. Obviously this is not a hardware issue but I don't want to have to keep resetting my phone twice a day because that is stupid. Hopefully it was a one off and I guess I'm not too bothered but I may go in store tomorrow and just see if they will replace it. Silly reason to do so, I know, but I guess I'm within my rights if the phone isn't working properly. What do you think?
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
hi mate , could you please give us your update on this thread ? http://forum.xda-developers.com/showthread.php?t=2757544
Let us know about the batch and what problems you'hv been facing
Thank you
shaf46 said:
hi mate , could you please give us your update on this thread ? http://forum.xda-developers.com/showthread.php?t=2757544
Let us know about the batch and what problems you'hv been facing
Thank you
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Click to collapse
Hey Shaf, thanks for the suggestion. I've just posted there now so you can see all the issues I've had with this particular device so far. What do you think I should do - as in should I go in and see if they will exchange it or should I wait for the .69 firmware to roll out?
Devzz said:
Hey Shaf, thanks for the suggestion. I've just posted there now so you can see all the issues I've had with this particular device so far. What do you think I should do - as in should I go in and see if they will exchange it or should I wait for the .69 firmware to roll out?
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i would wait for the firmware to come out but if you paid for it and under a warranty then go and change it and look out for the physical issues before receiving another one as one it is software issue its fine but like i say under warranty ? you paid for it ? then change it
shaf46 said:
i would wait for the firmware to come out but if you paid for it and under a warranty then go and change it and look out for the physical issues before receiving another one as one it is software issue its fine but like i say under warranty ? you paid for it ? then change it
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Click to collapse
I only bought it a few days ago and manufacturer's warranty is 12 months here I think I'll keep it and see if a firmware update helps because it is perfect hardware wise and I won't be happy if they give me a new one and it has gaps etc. Would you happen to know if the new update helps with the camera/overheating issue?
Devzz said:
I only bought it a few days ago and manufacturer's warranty is 12 months here I think I'll keep it and see if a firmware update helps because it is perfect hardware wise and I won't be happy if they give me a new one and it has gaps etc. Would you happen to know if the new update helps with the camera/overheating issue?
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my friend, go to setting factory reset the phone as new , format your sd card as new or buy a new one
then re set up the phone, don't install unnecessary apps or games
i don't know yet but ill wait for officials ones im scared of bricking my phone :#
shaf46 said:
my friend, go to setting factory reset the phone as new , format your sd card as new or buy a new one
then re set up the phone, don't install unnecessary apps or games
i don't know yet but ill wait for officials ones im scared of bricking my phone :#
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Click to collapse
Yeah I'll factory reset if it happens again! Haha yeah I've not done anything to it simply because this is my first non-nexus phone since the Nexus S! Can't risk anything happening Thanks again for all your help Shaf, appreciate it! :highfive:
Devzz said:
Yeah I'll factory reset if it happens again! Haha yeah I've not done anything to it simply because this is my first non-nexus phone since the Nexus S! Can't risk anything happening Thanks again for all your help Shaf, appreciate it! :highfive:
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haha no worries mate, im here to help people
and keep us update
sony xperia is a really nice phone but its like a ferrari :3 so you need to take care of it and clean it every time just like a baby :')
shaf46 said:
haha no worries mate, im here to help people
and keep us update
sony xperia is a really nice phone but its like a ferrari :3 so you need to take care of it and clean it every time just like a baby :')
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Click to collapse
So it looks like I've got a faulty Ferrari just had to reset it again for a third time! Not sure what the reason is but again the power button would not respond and the screen would not wake.
Devzz said:
So it looks like I've got a faulty Ferrari just had to reset it again for a third time! Not sure what the reason is but again the power button would not respond and the screen would not wake.
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Now, this is an issue mate don't play with it leave it, if you got guarantee, claim it please
shaf46 said:
Now, this is an issue mate don't play with it leave it, if you got guarantee, claim it please
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Click to collapse
Hey mate, sorry late reply! I rang the place I bought the phone from and they said if I can't reproduce the problem they cannot replace it as I have no proof so I'm waiting for it to happen again as I have no clue what is going wrong!
Devzz said:
Hey mate, sorry late reply! I rang the place I bought the phone from and they said if I can't reproduce the problem they cannot replace it as I have no proof so I'm waiting for it to happen again as I have no clue what is going wrong!
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i don't why sellers are *****y , when you buy something they open their mouth and smile at you when its not working properly you become their worst enemy next time mate do a video when it lags / freeze, and show it to them it will shut their mouth
shaf46 said:
i don't why sellers are *****y , when you buy something they open their mouth and smile at you when its not working properly you become their worst enemy next time mate do a video when it lags / freeze, and show it to them it will shut their mouth
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Haha, to think I'm gonna be working for them next month! Yeah I'll have to record all problems from now until them give me a working phone. I saw the .402 OTA was available from today in Europe so I'll wait for that to roll out before making any rash decisions about returns
Devzz said:
So this is probably the 3rd thread I've made for this device.
After returning my first Z2, I got this one a few (maybe 4 to 5) days ago and now I'm having issues with it. First time, the screen froze at my lock screen pattern entry; no response whatsoever but the LED light was blinking as I had a notification. I had to hold volume up + power button to soft reset. In the same day (today) I've just had to reset it again for the second time but this time, the power button would not wake the screen! No matter what I clicked, it would not work so I had to press volume up + power again till it vibrated 3 times and reset. I'll be going back to return the phone tomorrow and getting my third Z2! Anyone else having issues or anyone have any ideas as to why it's/what is happening?
Thanks in advance for any responses
EDIT: Are there any built in logs I can have a look at or anything of that sort to determine what went wrong?
Click to expand...
Click to collapse
I was having issues with mine freezing especially while using the camera.
- Sent From My Xperia Z2 On Bell
acheney1990 said:
I was having issues with mine freezing especially while using the camera.
- Sent From My Xperia Z2 On Bell
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Ah man. In a way I'm glad to see I'm not alone at least! For some reason mine is mostly random but I've kind of noticed it happens after I pull the charger out. Have you tried to go in and exchange it? If it's the camera causing it, it seems easily reproducible.
@shaf46
Hey Shaf, sorry to bother you mate. I just don't understand what is wrong with this phone! My estimated time on with stamina mode is down to 1 day a few hours again. It is a brand new phone I only got it yesterday. Is it the way I am charging it or is it just buggy software? I don't have any apps I don't need and even tap to wake is off. The battery works normally I guess although it is draining a bit fast (5% in 20 minutes while using it) but I don't understand what could be causing this to happen!
Devzz said:
@shaf46
Hey Shaf, sorry to bother you mate. I just don't understand what is wrong with this phone! My estimated time on with stamina mode is down to 1 day a few hours again. It is a brand new phone I only got it yesterday. Is it the way I am charging it or is it just buggy software? I don't have any apps I don't need and even tap to wake is off. The battery works normally I guess although it is draining a bit fast (5% in 20 minutes while using it) but I don't understand what could be causing this to happen!
Click to expand...
Click to collapse
It's happened to me once where the phone wouldn't switch on after sleeping, turned on after about 2mins, but only when I received my magnetic charger and started charging with it. Not sure if the magnetic charger is the problem since I only had that problem once and never happened since.
Are you charging it with a magnetic charger?
Pesetio said:
It's happened to me once where the phone wouldn't switch on after sleeping, turned on after about 2mins, but only when I received my magnetic charger and started charging with it. Not sure if the magnetic charger is the problem since I only had that problem once and never happened since.
Are you charging it with a magnetic charger?
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Click to collapse
Did you manage to sort it out? No I'm using the standard charger provided but after charging it last night, the estimation of battery time in stamina mode has come down significantly. The estimation assumes stamina mode is not on but it is turned on in my notification bar. This time yesterday the estimate was at ~5 days.
Hi there. I am in a bad situation.
My friends microphon was working badly when he was soeaking with me on his phone. He asked me if i could fix it. And yes i gave it a try.
I cleaned it with isopropanol and mounted it back togeather.
Now it is very laggy. And reboot itself. It cant make call or recieve call. When i call the phone it sometimes just vibrates after it restarts. Or it just does nothing then restarts.
So it ia not app related because it worked like a charm before ipening and cleaning. What can i do?
It is super slow almost not working. Please save my ass:crying::crying::crying:
davieboiii said:
Hi there. I am in a bad situation.
My friends microphon was working badly when he was soeaking with me on his phone. He asked me if i could fix it. And yes i gave it a try.
I cleaned it with isopropanol and mounted it back togeather.
Now it is very laggy. And reboot itself. It cant make call or recieve call. When i call the phone it sometimes just vibrates after it restarts. Or it just does nothing then restarts.
So it ia not app related because it worked like a charm before ipening and cleaning. What can i do?
It is super slow almost not working. Please save my ass:crying::crying::crying:
Click to expand...
Click to collapse
What the hell did you do? Isopropanol? Do you even chemistry bro? Did you clean the ENTIRE phone? Also the motherboard? If yes, then all I can tell you is that you are, no other way round it, stupid. You never clean the phone when there is anything wrong with it. And I bet there are many more things that are wrong with it.
Unfortunately there is nothing to be done. You will have to apologise to your friend for breaking his phone.
Alright i made a mistake. I have seen people clean phone with ultrasonic cleaner ans isopropanol. And it works fine after that.
Does it help to factory reset the phone. Could it be any software related issue on it?
Or it must be hardware? Which component is broken i can take part fron other galaxy s3 and solder it on.