Related
Reposted with permission:
http://forum.xda-developers.com/showthread.php?t=1419815
OPERATION: Make Our Selves Heard (#OPMOSH)
DISCLAIMER:
We here, in the movement of #OPMOSH do not consider this spam, we do not consider this slandering Moto, we simply use this as a method of having our concerns heard. Motorola Mobility Inc. has been a powerful company that has been around for a very long time, and one we hope to see long in the future as well, before and after the Google buyout.
About this movement:
Motorola Mobility Inc. has become famous for its lies, slanderous ways, and tendency to flat out prove time and time again that it cares not for its customers after they walk out of that store with their Motorola-branded device. Since the early days of Android, post Droid 1, we have sat down and took our locked bootloaders like a man. There came to be a boiling point - and a full-out war was launched on their social media sites. Sound familiar? The same thing that worked with HTC and now with Asus. We received a generic "second half of 2011" timing. Guess what! It's now Q1 2012, and not only have they missed their deadline, but they have IGNORED all bootloader-related questions, given NO official announcement of their plans still being in motion, and thus must have forgotten that we are a core, dedicated community that wishes nothing more than to enjoy the phones we were given. Let's make ourselves heard yet again, turn the heat up, and make Moto (like HTC) get off of their asses and DO SOMETHING. Everyone counts!
Moto's Facebook - Moto's Twitter - Petition - FCC Complaints (Against Verizon)
So....What can I do?
FIRST OFF, SIGN THE PETITION:
This is included in the email, so it is crucial that it continues to grow in number.
Then....
TRY CALLING VERIZON'S EXECUTIVES.
Make sure before calling that you are very informed about the issue and confident in your position, yet can be quite calm. Do not show any disrespect towards Marie H or the person you call. They are merely the (wo)man-in-the-middle, and you simply need to explain to them your position and back it up with facts. Also, do note that all times are EST.
Call Marie H. at (412) 266-7756 on Monday - Fridays, 8 am to 5 pm. OR Michelle at (803) 231-1787 on Monday - Fridays, 7 am to 4 pm. OR Call Verizon customer service at *611 or (800) 922-0204 and get to a rep by mashing 0.
This is something you cannot copy-paste, unfortunately. Here are some guidelines that should help you be successful in your endeavor:
- First off, if you get the voicemail, leave your name, number, and a time you can be contacted in case they wish to follow-up call.
- Mention that many are filing FCC complaints because this violates Block C guidelines. (Do research in case this is brought into question)
- Mention that HTC, Motorola, and Samsung have bootloader-unlockable devices on the network right now; (HTC has their 2011 devices, Moto has the Xoom, and Samsung the Galaxy Nexus)
- Mention that the bootloader being locked does not allow the device to do anything that a laptop that is using a 4G hotspot cannot do even faster/more efficiently, including hogging network resources.
- Mention that the bootloaders being FORCE locked (as in, not unlockable) does not offer protection from any present viruses or attacks of Android devices.
- Mention also that unlocking the bootloaders could very well use a system like HTC uses - which stores the IMEI of the device and voids its software warranty indefinitely, making Verizon's warranty services not liable for what a user installs on their device.
- Close your talk/voicemail by stating the number of signatures on the petition, currently well over 2,500, and saying that this is a widespread concern of many users, that wish Android to be truly open.
- Say thank you before you hang up, it'll really give off a good impression.
TRY AN FCC COMPLAINT:
http://esupport.fcc.gov/complaints.htm
Select Wireless Telephone > Billing, Service, Privacy, Number Portability and other issues > Online Form. Fill out your information, scroll down, fill out 1 and 2, skip 3 and 4. Then in 5:
- Tell the FCC that your phone’s bootloader was sold to you locked, preventing the regulatory requirement of BLOCK C Devices (MAKE SURE TO MENTION BLOCK C!!!) that "Consumers should be able to download and utilize any software applications, content, or services they desire" - make sure to cite that.
- Also helpful would be dispelling the "Reasonable network management" exclusion. Tell the FCC that Verizon allows tethering of unauthorized devices to 4G LTE services through their mobile hotspots and their paid phone tethering functionality as-is, ones that are more bandwidth-hungry and also permit installing custom operating systems, and have a potential of doing significantly more damage, such as laptops.
If you don't want to write yours up manually, we will have a pre-made step 5 that you can just copy paste soon, hopefully.
TRY EMAILING:
TO: [email protected], [email protected], [email protected], [email protected]rola.com, [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
To Whom It May Concern,
The independent communities that you catered to with your announcement earlier last year are very very excited for your bootloader unlock solution. However, the "second half" of 2011 has come and gone quietly; why is it that the public has received no notice that the bootloader unlock solution is still in works? A small-scale petition has made its rounds about the Android community, and has already gained over 2,500 signatures just under 55 hours after being made public: http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2
Clearly, the demand is indeed still quite strong (as can be seen on your social media networks, Facebook and Twitter), and it would be quite reassuring to the communities that not only pay for your devices every upgrade opportunity, but also help develop the Android operating system that you are using on the aforementioned devices, to have an announcement that the bootloader unlock/relock solution is still on track for a timely release. This would also potentially double as reassurance to on-the-fence Galaxy Nexus/HTC smartphone buyers to go with the Motorola Droid RAZR, with its KEVLAR backing, Verizon 4G LTE speed, powerful 1.2 GHz dual core processor, and new bootloader unlock/relock solution instead. Thank you for your time, and I look forward to your response.
Sincerely,
A Motorola Mobility Enthusiast.
TRY TWEETING:
@Motorola - How about those unlocked bootloaders you promised second half of 2011? @HTC cares, do you? http://moto.ly/icsboot
TRY POSTING ON THEIR FACEBOOK WALL:
@Motorola - I'm a faithful Motorola customer, and I'm starting to have second thoughts. Honor what Android stands for, openness, and give us the bootloader unlock tool that you promised "second-half of 2011". http://moto.ly/icsboot #OPMOSH
MAKE SURE TO SIGN THE PETITION!!
It is the backbone of this movement. We need as many signatures as possible.
We NEED to be heard to get anywhere. Spread the word to your Facebook friends, your Twitter friends, your Google Talk friends, your favorite Android news site... Spread the word! Bring freedom to the Android ecosystem, like Andy Rubin and Rich Miner intended.
Thank you SO much for your support. This community is amazing and I know our endeavors will be successful. See you on Moto's Facebook!
In an effort to get better coverage, I would suggest crossposting to as many Android forums outside XDA as possible. Most definitely, send it to Android Police. It could be worth a shot. While I understand different folks have preferences as to what forums they frequent, getting the word out is paramount.
Just my $0.02 US
Make sure you start a similar one with verizon because i am pretty sure motorola is going to play the blame game as soon as this gains momentum based on the line from the blog post
"where operator and channel partners will allow it. "
I'd like to think this will work if we get it out there enough. It's the customers vs. the company, I can't think of anybody who would want it stay locked except for those people who are like "oh but then it'll just be easier for people to screw up."
zeb carter said:
In an effort to get better coverage, I would suggest crossposting to as many Android forums outside XDA as possible. Most definitely, send it to Android Police. It could be worth a shot. While I understand different folks have preferences as to what forums they frequent, getting the word out is paramount.
Just my $0.02 US
Click to expand...
Click to collapse
couldnt he also post it to many of the xda motorola forums? except those that are already unlocked of course
id send it to droid-life as well
Sent from my DROID X2 using xda premium
This is a good idea. I like the idea of mass emailing them.
Sent from my DROID X2 using XDA App
I'll be doing my part as well. Thanks for starting this thread.
ztotherad said:
couldnt he also post it to many of the xda motorola forums? except those that are already unlocked of course
id send it to droid-life as well
Sent from my DROID X2 using xda premium
Click to expand...
Click to collapse
I'd even post on the unlocked ones. Many people would help the cause. They could write how much they benefit from their phone with an unlocked bootloader. I even bet a significant number of the larger Android community would assist because we all have the same end game in mind.
This thread is great. I was just thinking yesterday of collecting the various resources to petition Motorola. You made everything very clear and we thank you. SPREAD THE WORD!! and, most importantly, ACT ON IT PEOPLE!!
Now we need a script to auto-tweet, auto-email, and auto-flame Motorola AND Verizon.
I'll help out with this cause any way that I can. I just posted on Moto's Facebook Page.
Sent from my DROID X2 using xda premium
i just sent out an email to the addresses that were listed by the OP, lets see how long they can ignore the emails from the customers and ignore the petition. I hope they don't send back a generic email that states that they're "working" on it. If the dx2 is a "closet" device then maybe we can gain at least the key to unlock and we'd be gaining our pudding.
Being a recent HTC convert and former X2 owner, I can say that this could really work. We got our Rezound unlocked. This needs to get out there. You'd be surprised how powerful this can be if enough people here on XDA start making noise. Thanks, OP, for posting this. Good luck!
Can we organize a time to CALL motorola? I think clogging up their phone lines for a couple of hours may be more effective than jamming their inboxes with easily deleted emails. If we could get even 100 people to just call at the same time, we could be HIGHLY effective.
We could all also call the phone number listed in post number 96 of the similar thread in the RAZR forum. I think that if we politely annoy enough people things can get better.
'Bout to hit 1000..
Guys thus could work.we doubled our sigs in less then twelve hours at this rate we'd have 5000 by Saturday. Remember to send them emails and to remind other moto forums!! I have a feeling that they just might listen if we bagger them enough.
Sent from my eclipsed Droid x2
antp121 said:
Guys thus could work.we doubled our sigs in less then twelve hours at this rate we'd have 5000 by Saturday. Remember to send them emails and to remind other moto forums!! I have a feeling that they just might listen if we bagger them enough.
Sent from my eclipsed Droid x2
Click to expand...
Click to collapse
I signed the petition.
I posted in the Motorola X2 forums that HTC has already unlocked their bootloaders within the United States, and that the X2 will be my last Motorola phone if they do not go through with their statement they released to unlock the bootloaders.
I sent an email (not nasty, but to-the-point) in the same vein as my post in their forums.
Remember, people. Do NOT be nasty about it: no name calling, no cursing, etc. Just state that you feel they should unlock the bootloader, especially since HTC has done it. I went as far as to suggest they contact HTC to see how they got Verizon and AT&T to allow this. Then, state that you won't be purchasing any more Motorola phones if they do not move forward with this. I was being kinder and stated that we, as customers, deserve an answer from them one way or another (whether they will unlock the phones or not). If they choose not to unlock the phones nor give an answer, the X2 was going to be my last Motorola phone.
It wasn't nasty, it was to the point and it was with tact. That's what we need, not a lot of flaming, etc. That won't get you anywhere and they'll just ignore it and treat it as if it were from some child or teenager, which is what I would do with it as well.
BTW, just read this excellent article on Droid Life. Pretty damning against Motorola if you ask me!
http://www.droid-life.com/2012/01/0...eed&utm_campaign=Feed:+DroidLife+(droid+life)
I went ahead and updated my post in the Moto forums to include this article link as well.
BTW, this has to be the 3rd or 4th "article" I've seen today about this. I think it's picking up steam. Now, whether Moto decides to listen and take action is another thing.
Exactly we must be to the point but not to forward it could be offensive plus that could hurt the cause And we still need a little more signer so tell your friends mom etc
Signed petition.hope were heard.
antp121 said:
Exactly we must be to the point but not to forward it could be offensive plus that could hurt the cause And we still need a little more signer so tell your friends mom etc
Click to expand...
Click to collapse
I went and called Mrs. Ellen and Mrs. Houtz. They both want to help and are ready to join our cause. Let's make moves people.
Sent from my DROID X2 using xda mid-grade
Posted it on a google discussion in another forum. Can we get a list of forums this has been posted on?
I believe that we should have this posted on every phones forum because it's not just for us that it will benefit but it would benefit everyone and for me I wouldn't have to wait on a phone to see if it's dev friendly or just another red headed step child.
Sent from my DROID X2 using XDA App
Hi to all.
I was thinking of requesting all members out in the community (at least on XDA) to put a shout out to HTC and/or AT&T for getting us update to Ice Cream Sandwich. Perhaps if we were all to send in an email or something then it may get the point across to them that we want ICS - if not at least some news about their plans. If we all pool in and probably bombard them it may get us some more solid response rather than only 1 or 2 of us trying our luck.
I was thinking that around the 15th of May we would all get to it.
juannicolas has already agreed to help in.
Request all with the device to pool in.
We will however need adequate contact details for getting through to the right people. So those of us who have gotten a reply previously/know any contact details, please add them in so that it will be of aid in our project.
I got an email from HTC - a customer service specialist from [email protected]
Please add in any other contact details available.
Also, I remember cookiesowns @ http://forum.xda-developers.com/showthread.php?p=17799114 having got his hands on a dev device. A big shout out to him to help us if he can get in contact with someone at HTC he knew from who he got the device so that that person could help us out if possible. Will PM him later on.
UPDATE 9th May, 2012:
As of now, we are planning on going ahead with how many we can on the 15th May, 2012 and then again on the 1st June and then decide further plan. Thought would be a good idea to update the 1st post here:
The following will be the locations where we would voice our concerns:
Facebook: http://www.facebook.com/HTC - post in
Facebook HTC USA: http://www.facebook.com/htcusa - post in
Twitter: https://twitter.com/#!/htc - tweet
HTC ICS Blog: http://blog.htc.com/2012/03/ics/ - comment
HTC Tell us what you think blog: http://blog.htc.com/2012/04/your-phone-your-thoughts-tell-us-what-you-think/ - comment
HTC Support: http://www.htc.com/us/support/email-support - email them
HTC write a Review for HTC Jetstream: http://www.htc.com/us/tablets/htc-jetstream-att/ - include grievances about no ICS/information about updates
Also, an online petition has been created for all HTC tablets wanting ICS (Flyer, View and Jetstream) and they also joining in. Link is http://www.ipetitions.com/petition/htc-tablet-users-want-updates/
So, do sign in, spread the word and lets hope for the best. Will post further updates in the thread and in this post as well.
UPDATE 14TH MAY 2012
Many of you have heard about thenews posted at http://forum.xda-developers.com/showthread.php?t=1651651. We will however still continue with the above plans tomorrow-I.e. 15th May 2012 by contacting HTC by different means. However, a small change. Please add in that give us ICS or release the source code and partition block data so that we can do so if you'll aren't interested.
Ipetition for the same also made at http://www.ipetitions.com/petition/release-source-code-and-block-partition-data-for/
Do sign, spread the word and join in tomorrow. We shall repeat the exercise on the 1st June again. HTC is liable to answer us so we deserve an answer. Chances are more we will get an answer if we all join in.
I'm in.
but i'm not sure that bombarding a useless minion that knows nothing will do the trick..
we should do that, and also use the public platform - Facebook page, twitter, HTC ics blog (http://blog.htc.com/2012/03/ics/). all with the same massage at the same day..
guru_shastri said:
I'm in.
but i'm not sure that bombarding a useless minion that knows nothing will do the trick..
we should do that, and also use the public platform - Facebook page, twitter, HTC ics blog (http://blog.htc.com/2012/03/ics/). all with the same massage at the same day..
Click to expand...
Click to collapse
Agreed. Hope more people will join in. I shall PM as many people with the Jetstream to join in at a later time.
Sent from my HTC PG09410 using XDA
I'm in as well, I had already contacted HTC a few days ago and got the same reply I saw you guys post. I will try to contact ATT as well within the next few days.
Sent from my HTC EVO 4G running MikG
I'll contact as well.
Sent from my HTC PG09410 using xda premium
I'm in if it means spamming the blog/twitter/facebook, but I will not participate in email-bombing some poor CSR. That's not going to get anything done, and it'll piss off someone who, presumably, has done nothing wrong.
I am in! Let me know what is going to be the method of communication.
craig0r said:
I'm in if it means spamming the blog/twitter/facebook, but I will not participate in email-bombing some poor CSR. That's not going to get anything done, and it'll piss off someone who, presumably, has done nothing wrong.
Click to expand...
Click to collapse
That is perfectly fine. Will post here with further details.
Add in an online petition too?
Would it be a good idea to add in an online petition too? If yes, anyone willing to take that up and get it started as well and share details here?
I am in the process of manually getting hold of the users who have a Jetstream so as to PM them all about the plan and ask for their support too.
Have got only the Development section to check for users who posted in the General, Accessories and Apps sections. Will take a while for sure.
Count me in although I M not on AT&T I am on Rogers...
It is my opinion that we shouldn't do this until xda posts an rss news feed about the organized attempt to contact htc and plea for an update, potentially reaching more users to join this bandwagon.
5 or 6 people emailing htc does nothing.
I'm in.From Israel.Unlocked
are we to try doing all at the same time (Hour-wise)?
also, i'd try contact the flyer forum and unite with them. as the "ignored htc tablets users"
and another question, are we to post the same message or each of us will write something somewhere in random?
as for the places to spam, i'd go for HTC USA facebook page as well.
jhype said:
Count me in although I M not on AT&T I am on Rogers...
Click to expand...
Click to collapse
Me too. And contacting AT&T probably won't do much good. It's not like HTC's released ICS for the Jetstream and AT&T is holding it back. If AT&T + Rogers could market this as an ICS tablet, it'd theoretically sell better.
typhoonikan said:
It is my opinion that we shouldn't do this until xda posts an rss news feed about the organized attempt to contact htc and plea for an update, potentially reaching more users to join this bandwagon.
5 or 6 people emailing htc does nothing.
Click to expand...
Click to collapse
That is also a good idea. Don't mind it either way. I managed to list out those active on the forum and am ready to send them all a pm to invite them to join in-its around 120 or 130 people. But then again we aren't certain how many will join in too.
I don't know how XDA will post the RSS and when. If that is what others feel would be the correct step ahead, then let's do that. Opinions from others? I am willing for either options and will surely contribute the best I can. Basically we need to take an organised step with a lot of the users out here so as to catch HTC'S attention rather than a few of us just getting small "ignorance is bliss cues" from HTC - and for this I do feel more the merrier would be more effective rather than the earlier the better.
On another note, how can we get XDA to issue such a News feed? Do we have to request someone or contact someone or something? Can the forum moderator also please guide us about this?
guru_shastri said:
are we to try doing all at the same time (Hour-wise)?
also, i'd try contact the flyer forum and unite with them. as the "ignored htc tablets users"
and another question, are we to post the same message or each of us will write something somewhere in random?
as for the places to spam, i'd go for HTC USA facebook page as well.
Click to expand...
Click to collapse
I feel it would be better to add in our own messages rather than the same hum drum of same messages. And let's add in the HTC USA Facebook page as well to the list.
As seen above, typhoopnikan feels it would be a better idea to wait for XDA to issue an RSS then we take action. I feel its a good idea too. Others please voice your opinion so we can decide. Perhaps if 1 of you could poll in, we will go with the majority (sorry but I don't know how to start a poll here or would have done so myself)
And as far as including HTC Flyer section guys also in, it would certainly catch the attention of HTC more than just us Jetstream guys but it would also take a lot more organising, spreading the word more and getting more to join in which would surely take more time. If someone from the Flyer section can take the responsibility to pool in and coordinate with us, perhaps it could work.
craig0r said:
Me too. And contacting AT&T probably won't do much good. It's not like HTC's released ICS for the Jetstream and AT&T is holding it back. If AT&T + Rogers could market this as an ICS tablet, it'd theoretically sell better.
Click to expand...
Click to collapse
Contacting AT&T and/or Rogers I felt would be a good idea so that we don't leave any page untouched. Personally I don't have either so they will just not reply to any of my queries. I sim unlocked my device around December 2011 - January 2012 and have been using different SIMs with it. Still, I would go with the majority-as the majority say, so we shall do.
Sent from my HTC PG09410 using XDA
Two options
A few ways to get this movement recognized via XDA rss feed...
1. Via "tip us" page and let them know about this. Though, we may get ignored. http://www.xda-developers.com/suggest-content/
2. Contact those who often publish on XDA about EVO devices. Ones I search for and get consistent results are
ORB3000
POORCOLLEGEGUY
These two members have consistently shown interest/posted about EVO Flyer and Jetstream on XDA news feed. I would contact them or alert them of this thread.
I think this is building up to something real.
published the cause at the flyer page:
http://forum.xda-developers.com/showthread.php?t=1643202
can't hurt.
typhoonikan said:
A few ways to get this movement recognized via XDA rss feed...
1. Via "tip us" page and let them know about this. Though, we may get ignored. http://www.xda-developers.com/suggest-content/
2. Contact those who often publish on XDA about EVO devices. Ones I search for and get consistent results are
ORB3000
POORCOLLEGEGUY
These two members have consistently shown interest/posted about EVO Flyer and Jetstream on XDA news feed. I would contact them or alert them of this thread.
I think this is building up to something real.
Click to expand...
Click to collapse
Thanks. Will try them all. hopefully it works out.
Sent from my HTC PG09410 using XDA
guru_shastri said:
published the cause at the flyer page:
http://forum.xda-developers.com/showthread.php?t=1643202
can't hurt.
Click to expand...
Click to collapse
Cool. If they also show some response and the RSS news feed of xda does click, we may have to postpone the date a bit. Let's see. I shall PM the people whose I'D I have managed to collect in any case. I will add in the details about waiting for an xda RSS feed in order to bring more attention and also about possibility of the guys over at flyer to join us in which case, we may postpone the event to probably something like the 1st of next month in order to gather more momentum.
Sent from my HTC PG09410 using XDA
kailashpchhabria said:
Cool. If they also show some response and the RSS news feed of xda does click, we may have to postpone the date a bit. Let's see. I shall PM the people whose I'D I have managed to collect in any case. I will add in the details about waiting for an xda RSS feed in order to bring more attention and also about possibility of the guys over at flyer to join us in which case, we may postpone the event to probably something like the 1st of next month in order to gather more momentum.
Sent from my HTC PG09410 using XDA
Click to expand...
Click to collapse
Thank you and everyone else for all the effort!
Hey guys,
i've just finished a chat with the german Moto Support team... And i'm very disappointed!
so what happened?
i've registered for chatting and got Stefan as my chat partner.
First thing he did was redirecting to another chat partner... while i was the ONLY ONE chatting to Motorola... 'cause it was 10:01 my chat started... And chat opened at 10:00...
So now i talked to Nicole...
After my first question of how they want to deliver the ICS OTA in Q2 she asked me if i have an unbranded device...
...whyever that was important...
the following facts were given to me while chatting with Nicole:
she has no idea what she's doing
development process is over (maybe)
retail version can't be delivered
she has no idea what she's doing (2nd time)
retail OTA not available because of the carriers
retail OTA can only be delivered while delivering branded OTA's
carriers are adding stuff for a branded ICS now
she has no idea if there's a SOAK test or not
she has no idea what she's doing (3rd time)
support team is responsible for providing information about ICS updates
support team has no information about ICS updates
i no more believe in any official GSM OTA for germany in Q2
... or maybe german chat support members are totally unqualified ...
PS: sorry, but my english isn't the best
I suspect that you just got someone with very limited knowledge of the ICS update schedule. We're seeing it happen for members on here so it must be in the pipeline for us non US RAZR owners, the question is when? I'm tempted to flash a non UK leak but am trying to remain patient as I'm sure that we'll have something soon ) Hear your frustration though and feel it too! Hang on in there!
Sent from my XT910 using Tapatalk
samanderson said:
I suspect that you just got someone with very limited knowledge of the ICS update schedule. We're seeing it happen for members on here so it must be in the pipeline for us non US RAZR owners, the question is when? I'm tempted to flash a non UK leak but am trying to remain patient as I'm sure that we'll have something soon ) Hear your frustration though and feel it too! Hang on in there!
Sent from my XT910 using Tapatalk
Click to expand...
Click to collapse
Hey there,
i don't know. But it seems everyone of the german support team is blessed with that limited knowledge...
I'm knocking on that 'door' every few days and i had most of them in a conversation... And no one was able to tell me anything
But... I keep trying
They are probably watching euro 2012 football thus not paying attention to the chat.. Lol
Sent from my XT910
Online chat support? Really??
These people are notoriously incapable of fixing anything. Their names are always fakes, since you're communicating with someone in some far off land and you'd be hard pressed to pronounce or even recognize their real name. Their answers are picked from a premade list... it's so bad, it's often assumed they're chat 'bots and not people at all... but they are.
"I am sorry you are having difficulties with your ICS for Motorola Razr today. I will do my best to resolve your question"
These people have no knowledge of updates at all. They're just a buffer zone to skim off problems before they go to phone support. Employees at the retail store level are a better source and you know how much THEY know, right?
The first person you talk to on phone support is barely better. Try to get past this person quickly and politely. When it's clear that they do not know, ask to talk to someone else. That will bring you to tier 2 support and they're the ones that have the most knowledge. But, they're less of them around, so plan on being on hold for awhile. And, when they finally talk to you, it's clear this is the first person who has even a basic clue.
...and they won't be able to answer you about ICS, either. At this point, you've wasted more time than it would have taken to plant an inside made at the Motorola's corporate offices to spy for you.
If you didnt already know, the Atrix's ICS update has changed its status from Q3 to "Further plans coming soon". Take that however you please. But one thing is almost certain; if Atrix doesn't get the update, neither will we. With that said, I feel its time to make ourselves heard to an individual within Moto that has some actual pull on what might happen regarding the ICS update; enter Punit Soni, Product Manager VP at Moto Mobility. If you would like to say something to him, go for it. But remember, the goal is to get the point across that the Photon and Atrix are two amazing and still widely used phones who have dedicated communities behind them who would like to see new life brought to the 2011 flagships that started the multicore revolution. So don't be a douche..
Atrix XDA Thread
Punit Soni's Google+
::UPDATE::
Sony has promised that the Droid Bionic will be getting their ICS update soon in response to Bionic owner discontent. Obviously this guy is serious about customer satisfaction. He could seriously be our way to get heard. Everyone should contribute! Soni, on the Droid Bionic situation
Remember, be polite to him. He just joined Moto not long ago.. And try not to spam too
Sent from my #Motofail... Further Plans coming soon...
Go do it guys and don't forget to be polite. He is actually reading all the comments, mine got a "+1" from him.
Enviado desde mi MB855 usando Tapatalk 2
I posted the following comment on Mr. Soni's post about "Motorola aiming to upgrade all possible devices to Jelly Bean, promises to give you $100 credit if it can't"
Mr Soni,
First let me apologize about posting on your G+.
Software updates on many devices being changed to a vague status reads as "No" in the minds of many consumers and Motorola device owners. There are already a number of Motorola device owners that are in the process of replacing their devices. The damage may already be done. In the future simple "Yes we are working on it" or "No updates planned" would be of great benefit to both Motorola and device owners as many customers have already dealt with such vague statements from a number of manufacturers with generally unpleasant results.
Regarding Webtop and it's replacement, Webtop3.0. I release a modified version of the original Webtop that covers over 90% of things the average PC user does on their computer. It has met with some success and has been seen as what Webtop should have been. Webtop3.0 removes most of these key features and abilities and leaves many with no upgrade path beyond Gingerbread, myself included. There is also no alternative device to move to either. I would have gladly given the work to Motorola only asking for partial credit in return. I have attempted to contact Motorola a number of times and received the "Not my department" run around. In order to save space I will not go into the tech aspects and issues but link you to a blog post comparing Webtop, my custom Webtop and Webtop3.0. http://martian-imperium.blogspot.com/
I appreciate that you are reading a number of posts made by Motorola owners. This is far more than we have ever received from Motorola in the past and I hope others at Motorola follow your example.
Thank you
It seems like this is a great step in the right direction for Motorola. I cant wait to see the improvements they will make
The way I see it, is a 100 dollars is just not enough. If they had no intentions on upgrading the phone to begin with? why what put under development? Many of us (including myself) feel that Motorola does not care to have us as customer who buys their products. The least I feel they should do is to unlock the boot-loader ( so developers can do their magnificent work) also provide a logical explanation (come clean) sometimes works.
Just adding my two cents (very frustrated)
I appreciate he is keeping his G+ opened so we can provide him feedback, at least it seems like he is interested in fixing this situation.
Reading some of his answers, I think he is gonna take care of the Bionic first, then the Atrix. No words about the Photon though...
Enviado desde mi MB855 usando Tapatalk 2
Hi Everyone
The broken promise of Motorola has been drivin' me nuts for a year now. I want to change the situation.
Everybody knows that Moto releases now the Moto X device, and you can hear everywhere how sexy it is.
I would like to make Motorola stop for a moment, and give our crazy good devs (like th3bill) all what they need to make a perfect JB ROM. Or at least ICS. And when I say JB I don't mean Justin Bieber.
How can we do that? We can start a campaign. We'll call it "Don't buy Moto campaign".
This campaign will convince people to avoid Moto product, by showing them that Motorola is a promise-breaker. We will advertise it all over Facebook, and all over the internet, until Motorola will say "Okay. We give up. What do you need?"
What do you think? Isn't that a good way? Isn't it our last chance to win while the time passes too fast?
I need your will to join. Together we will make the change. We can begin with posting on Moto's Facebook page.
Please tell me what you think!
Thank you,
Yair
It already been tried. Even with coverage from multiple sites like C|Net, Moto simply refused to play ball.
Lokifish Marz said:
It already been tried. Even with coverage from multiple sites like C|Net, Moto simply refused to play ball.
Click to expand...
Click to collapse
Sad to hear that. But was it an extensive campaign? Was there someone who tried to threaten Motorola's sales and revenue?
I'm not sure. We can do it much more powerful this time! Make every upset customer join us!
Look. If all the people here decide to act, together we will make Moto's Facebook page full of out contents, explaining why not to but Motorola. It will be more than things that were done before. We shouldn't give up!
I am the first one. https://www.facebook.com/motorola/posts/10151795168395731
Go make the change happen!
Both SupportMyMoto and it's partner UpdateMyMoto were pretty massive. In fact SupportMyMoto pushed the official Motorola website of the first page of Google search results for "Motorola" and was pulling in thousands of hits a day. There were a number of developers and Android advocates on board as well as a number of device owners from around the world. There was also a massive Twitter, Facebook and G+ effort as well. It hit almost every one of Motorola's social media outlets as well as the official Motorola forums. The estimated loss in return customers was projected to be in the millions of dollars but even with that Motorola failed to even provide sourcecode much less an update.
Got it. Thank you for the answers!
Lokifish Marz said:
Both SupportMyMoto and it's partner UpdateMyMoto were pretty massive. In fact SupportMyMoto pushed the official Motorola website of the first page of Google search results for "Motorola" and was pulling in thousands of hits a day. There were a number of developers and Android advocates on board as well as a number of device owners from around the world. There was also a massive Twitter, Facebook and G+ effort as well. It hit almost every one of Motorola's social media outlets as well as the official Motorola forums. The estimated loss in return customers was projected to be in the millions of dollars but even with that Motorola failed to even provide sourcecode much less an update.
Click to expand...
Click to collapse
And yet people are still rushing out to buy the new phone. I don't understand it and never will. I'm one of the few that still posts occasionally on Soni's google+ page. Even some folks who got screwed on the photon are supporting the new release.... Don't get it at all. Plenty of other choices out there. I got updates for six months. Some of you got even less. The most any of us got was 9 months...
Never looking back and enjoying my S4.