My touch screen is being partially responsive, I've been getting camera freezes, it reboots randomly when listening to music, and it also doesn't sleep properly. I know I SHOULD return it but is it worth the hassle? Should I just ride it out and see if things return to normal? Factory reset it? Ahhh...
Return it!
What's more of a hassle...returning the phone under warranty and having to set up a new, working one, or being stuck with a brick and having to buy a new one at full price?
Return it!
Return it when you can ! That's what i would do. However i have been really lucky and have had zero problems with my evo 3d (knock on wood)
whats with this mentality? try to fix it before taking it back. try a hard reset and if that doesn't fix the issues, then and only then, see about exchanging it.
Related
Well, I have had the 3D since launch. After the first couple of days I started seeing phantom touches. After 1 week I started to notice this was getting far worse and that the display/digitizer was registering touches when nothing was near the device.
Called Sprint walked through a full wipe of the OS and reinstall. That was a no go and wasted nearly 2 hours of my time on the phone... However the Level 2 tech agreed that it appeared to be a failure of the device and advised that I return it to the Sprint store.
Got to sprint and showed them the video I had made of what the phone was doing. They also agreed that something was wrong with the phone and replaced it immediately.
Just in case I am not the only one that is having this problem I am uploading the video to youtube... I will share that link with you as soon as it is done uploading.
This is a video showing the issue using the "draw" application:
If you run into similar issues let me know!
I've seen some strange things happen but I figured it was the Otterbox Defender case or humidity here in Florida.
Will watch more closely now. Thanks for the report!
I've also been having strange issues, where touches are appearing out of nowhere. Had to turn off the pattern lock as a result, since I nearly got locked out of my device since it wouldn't register my pattern properly. It seems to 'reset' itself after a couple reboots, but starts acting up again at a later random time. Between the poor GPS performance and this issue, I'm starting to wonder if I upgraded from my Evo 4G a bit too early...
Same thing happens to mine while texting I would click a letter but it would click another one. It just did it once tho
never discount the existence of a true phantom pressing those screens ;p
I have heard of several people with the issue. Kinda makes me nervous. Already swapped 1 due to bad camera.
Sent from my PG86100 using Tapatalk
Same thing happens to my e3d
My touchscreen is having issues lately too. It'll work fine for several hours, then the screen will either be unresponsive or register phantom movements. Sometimes it won't register the lockpattern as I move my fingers, and other times it refuses to swipe left or right between screens. I've been trying to figure out if it's some kind of software or hardware issue, but no luck. I'd hate to return it(since it's my 2nd 3D) but if it continues for the rest of the week, it's going back. I made a video clip of it jumping screens randomly just in case the Sprint store ask any questions.
*update
I installed the paint program like OP did and had similar things happen on mine with the random lines and unresponsive screens. I guess I'll return tonight for 3D #3....
Mine just started doin the same thing lately, any of you have results yet? Did you turn in your phone or did they repair it? I really dont wanna go to the sprint store and turn mine in because i dont want a refurbished unit. 9/10 in the past when ive went through insurance, the phone they send me is broken as well and then it goes round and round. Sometimes my phone will just stop responding to touch, it will have phantom touches and/or on the htc_ime mod keyboard on compact qwerty; the ui, jk, m, . column up and down wont work at all. strange to say the least, never had this happen to any of my phones before.
My launch day EVO 3D is being replaced also due to this issue. She be back up and running with my new phone Wednesday.
Sent from my PG86100 using xda premium
Well mine developed this problem a few days ago.
The top inch or so of the screen and when I get this problem the touch sensitive buttons also dont work sometimes.
My problem and my question is that, I dont have insurance on the phone, I bought it on Amazon from a private party after my EVO 4G was stollen.
If I take it to Sprint can they just replace the digitizer, since this is a defect of the phone and would that even fix this problem?
If you don't have insurance on the phone then you need to go on ebay and search for evo 3d lcd digitizer housing. Yesterday, I paid $50 shipped from usa.
If you cant find a good listing then u can buy the lcd + digitizer (or just the digitizer) without housing. But it's hard work to do these two because those things are glued and painful to disassemble. It will definitely look jacked up after all your hard work. Just get it with the housing (front black plastic)
Here is a usa seller with what i'm talking about but he as no feedback so i didnt buy from him.
http://www.ebay.com/itm/HTC-EVO-3D-...ultDomain_0&hash=item1c20adc044#ht_2172wt_286
There is a hi res disassembly video on youtube.
I've been experiencing this issue lately as well. I've had this phone since the month it was released and it only started acting up as of a couple weeks ago. It started off as the touch screen not registering any touches, not even the capacitive buttons. Then this week it started it started doing the crazy phantom touch thing. In order to get it working, I simply shut off the screen then turn it back on again. It seems to happen less if I'm lighter on the screen. Thank gawd I'm not the only one experiencing this.
Sent from my PG86100 using XDA App
I called a sprint store and they told me that they would either replace the digitizer or the phone for a fee of 35 dollars, since I did not have insurance.
So, I took my phone in and they had another screen that was from another phone that had a different problem.
After they replaced it, he did not charge me
I was happy until I started to drive home and I was checking it some more and realized that the new screen also had the same digitizer problem.
I guess im headed back to Sprint tomorrow hopefully they give me another phone. and I will happily pay the 35 dollars.
Wow thats a real good deal. I never considered taking it for repair. I thought it must be cheaper to do it myself. I hope they can get you a working one. I'm sure they won't try to charge you for it when you go back.
I'm having trouble with my Evo as well, not sure if its the same issue or not.. for about the past week my notification bar will be intermittently unusable, I can't pull it down at all.. then sometimes it'll work. Unfortunately the times I've been near a sprint store it's working fine.. UGH. Also it's been giving me some random letters occasionally when texting, or the most aggravating is when it "clicks" the backspace button and that sticks and it erases whatever text I just wrote. Sounds like a similar issue.. I just wish mine was consistent, sometimes it works perfect.
Call me an idiot but whats the app that you were using!?
Edit:nvm found it haha
Well today i paid the 35 dollars and will be getting another phone
A really good app for testing screen problems is call "touch test"
http://www.appbrain.com/app/touch-test/org.hermit.touchtest
Mine seem to get worse when i had more then one finger on the screen. and it got really bad with just a little bit of preasure on the screen.
I'm having a similar problem but it is only with the capacitative soft keys.
I have problems from time to time. It gets so annoying on Swype because it will leave breaks while I'm Swyping and instead of one word I'll get like four weird words instead. Very cumbersome.
Sent from my PG86100 using Tapatalk
Not sure if any of you have seen this,, but every now and again when I unlock my screen the screen flickers blue to a magnified/garbled screen. If I lock out the screen and unlock it, it goes away. Anyone else get this?
Never seen that before. Maybe you should try a hard reset
Sent from my HTC Rezound
Never seen it. Device hot at all? Are you rooted/debloated or anything?
Phone is still stock with a few apps disabled (amazon, blockbuster) but I noticed it even before disabling. No heat from what I can tell, is there an app I should load to monitor? I may go to Verizon tomorrow and see if they'll replace it.
I have seen this and more. Now and then when I hit power to turn my Rez on I get 2 screen images, one on top of the other, both flickering and jumping around. The phone will do nothing during this "episode", but if I hit power off and then back on it's fine. If I could only get it to do it while at the Verizon store! I tried to take a screen shot last time and all I got was a normal screen. I'll take a pic with my camera if I get the chance. I'm sure that my Rez will need to be replaced, but after all the time to set it up like I like it, I"m not in a hurry to swap. I came from having 3 Tbolts and am tired of changing phones. I will say otherwise, I love this phone!!
my friends rezound has this problem. she was too lazy to return it iwthin the 2 weeks to swap it out, so now she's stuck with it..shes an idiot lol but she hasn't complained to me since about it..so either it doesn't do it as much, or she's used to it. i told her to try a factory reset, she hasn't yet. have you?
I got my Rez because I called Verizon so many times complaining about my Tbolt, (after I had 3 Bolts). The last time I called I said I just wanted out of the phone. The nice Verizon lady asked what I wanted and I said a Rezound. It was just a swap, I had to buy a battery and I didn't get the beats headphones. She also didn't change my contract, so I still get my upgrade at the end of this year. I will do a hard reset if this persists.
So I have 3 dead pixels. I bought from tigerdirect and I have no idea when they're getting more stock...should I return it or not?
I mean everything works good (except GPS) like my wifi's pretty decent and everything. I'm afraid if I return it and get another one it might be even worse.
I guess it comes down to whether or not it'll annoy me. What do you guys think?
return. dead pixels are unacceptable.
jdeoxys said:
return. dead pixels are unacceptable.
Click to expand...
Click to collapse
Absofreakinlutely agreed.
They're not going away. I don't have any and I'm sure many others don't have that problem.
turn you screen time-out off and run this for 30 minutes at full brightness, it unstuck my one dead pixel. https://market.android.com/details?...EsImNvbS5odGMuY2hyaXMuYmxhY2tzcG90ZGV0ZWN0Il0.
i returned mine to best buy for dead pixles !
I also got from TG and have 3 dead and todayI decided I will return it...but I am sending it to Asus under warranty but I just want to know how long it takes to send it there and get it back
BSMan1011 said:
I also got from TG and have 3 dead and todayI decided I will return it...but I am sending it to Asus under warranty but I just want to know how long it takes to send it there and get it back
Click to expand...
Click to collapse
Some folks are going on 2 weeks. Plus, what if they don't fix it the first time?
Well waiting two weeks would suck but I think I might unlock the bootloader when the tool comes out next month and the warranty is gone then....An if I get another bad one then I guess I will keep trying, I just want it to be as good as it can be, and those bright pixels stand out like no other on white screens, just when I am browsing internet they are like spotlights and I die a little everytime I see it.
Can you post pictures? I have 2 stuck pixels but the pixels are so tiny I have a hard time seeing them with the tablet 5 inches in front of me! My screen has very very small bleeding, and everything else is ok so I don't want to risk all of the other problems if I exchange.
cordell507 said:
turn you screen time-out off and run this for 30 minutes at full brightness, it unstuck my one dead pixel. https://market.android.com/details?...EsImNvbS5odGMuY2hyaXMuYmxhY2tzcG90ZGV0ZWN0Il0.
Click to expand...
Click to collapse
first thing i tried no go though. Guess this is going back ahhh I'm going to miss you primeeeee.
I've had this issue a good handful of times now. My screen will randomly spazz out where a ton of motions and clicks are happening. Usually turning the screen off and wiping the screen fixes.it, so I've figure the screen was sensitive to oil from our fingers. Today it has happened twice where I couldn't stop it though. Even restarting didn't help once, until going back to the phone 30 minutes later it had calmed down. Anyone else have this problem? I'm thinking about going back to verizon to try another one.
I say take it back. I had a phone do that just not as bad and got a warranty replacement.
Sent from my SCH-I605 using xda app-developers app
Well, took it back. Took about 15 minutes to go in and exchange it for a new one. They did look for superuser, but my phone hadn't been rooted yet so I didn't have that.
Well crap, now this one's speaker doesn't sound right. Everything that is in any way "high pitched" sounds very tinny, like the speaker is blown or something. I started up N64oid to see how bad it was with game music and such and it's extremely noticeable. I'm hoping I can easily exchange this one, but I have a feeling this time it's going to take a lot of arguing...
Lost touch
Well had to take my phone back to bestbuy today due to the screen not working without the s pen. touch would not unlock screen. UGH i knew something was wrong when texting and the l o p and back button would stick or had issues. I am really mad, but best buy hooked me up. I have a new one on order coming Thursday. Let's hope the phone does not have OTA on it.
I walked into best buy at store opening on release day and picked up a still warm from the assembly line N9. I don't use it much so i never really put much thought into it. However i was playing Clash of clans one day and i was having a hard time getting troops to deploy. I did little investigation and was able to reproduce this touch screen issue. Its might be one out of 20 times but then i can click a few times in the same spot with no response. Its really inconsistent but its there. I contacted HTC they first had me factory reset and yep its still there. Then they had me mail it into them on my dollar.... fine whatever i just want it fixed. They receive it, say its good and send it back.
Thoughts on what i should do?
Buy another at best buy and return the defective one with your receipt. Quick and no BS to deal with.
Actually I encountered a similar issue while playing Uplink; sometimes the screen just stops reacting to touch inputs. My workaround would be to rotate the device by 180° with Auto-rotate activated. When the new orientation kicks in it works again.
I've so far attributed that to some Lollipop bug, but if it turns out to be a hardware issue it would be pretty severe. For now I'll stick with my device and I hope your new one, should you replace it, will work properly.