Daughter dropped the phone by accident and now the screen has become unresponsive. Sprint CSR advised me to do a factory reset and stupidly I listened, fully knowing that it wouldn't help. Phone won't go past the (HTC) splash screen now. They put in a ticket for me at a local store, but my curiosity is will they fix it/replace it? It's rooted and was running a custom ROM which may explain why it's stuck on the splash after the wipe.
bump
10 char
Use the return to stock s-on threads then take it back. Chances are, it will be replaced.
Sent From My HTC Evo 3D Using Tapatalk On The Now Network From Sprint!
NYCHitman1 said:
Daughter dropped the phone by accident and now the screen has become unresponsive. Sprint CSR advised me to do a factory reset and stupidly I listened, fully knowing that it wouldn't help. Phone won't go past the (HTC) splash screen now. They put in a ticket for me at a local store, but my curiosity is will they fix it/replace it? It's rooted and was running a custom ROM which may explain why it's stuck on the splash after the wipe.
Click to expand...
Click to collapse
They can't touch rooted phones; you'd need to turn S-on and unroot it. But you said the screen is unresponsive... You could buy another EVO 3D temporarily and then swap out the LCD screens, then return that one and say the screen doesn't work.
Rydah805 said:
Use the return to stock s-on threads then take it back. Chances are, it will be replaced.
Sent From My HTC Evo 3D Using Tapatalk On The Now Network From Sprint!
Click to expand...
Click to collapse
It won't boot up.
NYCHitman1 said:
It won't boot up.
Click to expand...
Click to collapse
You said screen was unresponsive? Sounds like when it was dropped, it may have damaged the wires on the board that control the digitizer. Are you within thirty day warranty?
Appreciate my help? Thank me
NYCHitman1 said:
It won't boot up.
Click to expand...
Click to collapse
Does charging light appear?
Sent From My HTC Evo 3D Using Tapatalk On The Now Network From Sprint!
DDiaz007 said:
You said screen was unresponsive? Sounds like when it was dropped, it may have damaged the wires on the board that control the digitizer. Are you within thirty day warranty?
Appreciate my help? Thank me
Click to expand...
Click to collapse
Unfortunately not. My 30-day guarantee just passed last Friday. Something tells me that I'm gonna get screwed lol.
NYCHitman1 said:
Unfortunately not. My 30-day guarantee just passed last Friday. Something tells me that I'm gonna get screwed lol.
Click to expand...
Click to collapse
Do you have TEP?
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NYCHitman1 said:
Something tells me that I'm gonna get screwed lol.
Click to expand...
Click to collapse
I am not saying this to sound like a ****, but if your dropped the phone and it broke that clearly isnt covered under warranty if you dont have insurance its all on you and no one will be screwing you. I do however hope it all works out for you and they either fix it or replace it.
DDiaz007 said:
Do you have TEP?
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Click to collapse
Yeah, I have TEP. I found an old thread that states that Sprint does work on rooted devices.
NYCHitman1 said:
Yeah, I have TEP. I found an old thread that states that Sprint does work on rooted devices.
Click to expand...
Click to collapse
If you have TEP you just have to pay the $100 deductible and get a replacement phone next-day aired to you.
spencer88 said:
If you have TEP you just have to pay the $100 deductible and get a replacement phone next-day aired to you.
Click to expand...
Click to collapse
This^
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spencer88 said:
If you have TEP you just have to pay the $100 deductible and get a replacement phone next-day aired to you.
Click to expand...
Click to collapse
Why bother going through all that trouble if it can be fixed, that's my point. The objective is to get it fixed w/o having to waste $. Paying the $100 deductible is the last resort.
NYCHitman1 said:
Why bother going through all that trouble if it can be fixed, that's my point. The objective is to get it fixed w/o having to waste $. Paying the $100 deductible is the last resort.
Click to expand...
Click to collapse
Then the best that can be said is head over to Sprint and see what they can do for you.
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NYCHitman1 said:
Why bother going through all that trouble if it can be fixed, that's my point. The objective is to get it fixed w/o having to waste $. Paying the $100 deductible is the last resort.
Click to expand...
Click to collapse
I think you'd end up going through more trouble trying to find out what's wrong with your phone. It was dropped...there's no telling what happened to it and what all is broke.
I'd pay the 100 dollars, move on, and be more careful next time...just my opinion.
For what its worth, if you take a trip down to texas i'll fix it for you haha
Related
im trying to find or order the loud speaker for the amaze my is messed up not working and need to replace it, does anyone know where to order ???
Ek07 said:
im trying to find or order the loud speaker for the amaze my is messed up not working and need to replace it, does anyone know where to order ???
Click to expand...
Click to collapse
http://www.htc.com/us/support
+1
I'm a DIY kind of guy but sourcing and installing a speaker isn't the easiest thing in the world. Take the phone back to T-Mobile, they should take care of you.
seansk said:
http://www.htc.com/us/support
Click to expand...
Click to collapse
there is no way to order the speake from there
shirazir said:
+1
I'm a DIY kind of guy but sourcing and installing a speaker isn't the easiest thing in the world. Take the phone back to T-Mobile, they should take care of you.
Click to expand...
Click to collapse
i know how to do it but i need to order the piece so i cant find it any where
Why not exchange it? That's what warranties are for bro...
Sent from my HTC_Amaze_4G using XDA App
papeshfoo said:
Why not exchange it? That's what warranties are for bro...
Sent from my HTC_Amaze_4G using XDA App
Click to expand...
Click to collapse
ya even if your warranty is voided due to rooting (which it shouldn't be because it's a hardware problem), I would rather have HTC replace the speaker for me and pay them. then order the part and try to install it myself!!
Just call htc.
Sent from my HTC Amaze 4G using xda premium
seansk said:
ya even if your warranty is voided due to rooting (which it shouldn't be because it's a hardware problem), I would rather have HTC replace the speaker for me and pay them. then order the part and try to install it myself!!
Click to expand...
Click to collapse
I did call htc and they told me to ship them the device but i find it so far away is on texas and im in new york , im just scare of losing my device in the process , i know a place around my job they fix this kind of things but i dont know where to the the speaker
You might want to read this post and contact the OP
Ek07 said:
I did call htc and they told me to ship them the device but i find it so far away is on texas and im in new york , im just scare of losing my device in the process , i know a place around my job they fix this kind of things but i dont know where to the the speaker
Click to expand...
Click to collapse
mailing insurance and tracking number should take care of your worries
seansk said:
mailing insurance and tracking number should take care of your worries
Click to expand...
Click to collapse
thanks anyways bro i fixed it already did some research and it turns out the same speaker is on the evo 4g and other phones so i just got it fix for 20 bucks
Ek07 said:
im trying to find or order the loud speaker for the amaze my is messed up not working and need to replace it, does anyone know where to order ???
Click to expand...
Click to collapse
thanks guys i fixed it already it turns out that the same speaker is on the evo 4g haha i got it fix for 20 bucks
Ek07 said:
thanks guys i fixed it already it turns out that the same speaker is on the evo 4g haha i got it fix for 20 bucks
Click to expand...
Click to collapse
how did you fix it? and why did it cost 20$ for a small speaker? lol
stratax said:
how did you fix it? and why did it cost 20$ for a small speaker? lol
Click to expand...
Click to collapse
oh the speaker was like 10 $ i gave the guy who fixed it 10 it was i in this store iknow
Is there anything stopping people from getting the AT&T warranty, pretend they lost their phone so they can get another one for 200?
driftr319 said:
Not to mention if you only get two claims a year you may really need them in the next 365 days....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
You gonna go through 3 phones in one year?
themightycat said:
Is there anything stopping people from getting the AT&T warranty, pretend they lost their phone so they can get another one for 200?
Click to expand...
Click to collapse
No
yes it's called your imei will be flagged so it won't work and or so they know you lied. Than you go to jail for insurance fraud. Have fun!
Sent from my SGH-I777 using xda premium
markpv said:
yes it's called your imei will be flagged so it won't work and or so they know you lied. Than you go to jail for insurance fraud.
Click to expand...
Click to collapse
So how would that stop someone from actually doing it? If the reason they claim said "lost" phone is due to them dropping and breaking it, they likely aren't gonna want to use the old one anyway. Sounds more like a way to avoid having to pay full retail price for a replacement rather than a way to have two working devices both for the same price.
Cept you could always get a replacement for what was claimed a lost phone, which then "turns up a few weeks later." only way to screw up is leaving on the lost phone while the replacement is on the way.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Ok I just got a replacement rez and wanted s-on the old one so I can return it but I said screw it I will do it the next day since it was late. I picked up my phone and fell out my hand and now screen cracked. I can't send this ha k now I have to return the new one.
What should I do I need help in getting a new or used rez that is not malfunctioned and screen cracked. Anyone know where I get one cheaper than paying vzw $90 deductible for insurance or if vzw will understand my story and allow me to return the cracked one.
I need something.
Sent from my ADR6425LVW using xda app-developers app
Ndaoud360 said:
Ok I just got a replacement rez and wanted s-on the old one so I can return it but I said screw it I will do it the next day since it was late. I picked up my phone and fell out my hand and now screen cracked. I can't send this ha k now I have to return the new one.
What should I do I need help in getting a new or used rez that is not malfunctioned and screen cracked. Anyone know where I get one cheaper than paying vzw $90 deductible for insurance or if vzw will understand my story and allow me to return the cracked one.
I need something.
Sent from my ADR6425LVW using xda app-developers app
Click to expand...
Click to collapse
just do a screen replacement. much cheaper. take apart and replace the LCD screen. go here for the parts http://www.repairsuniverse.com/htc-rezound-screen-replacements-repair-parts.html
I would wrap it up, kick the box a couple good times and send it back not using FedEx, use other option. You don't know what happened after it was mailed back.
Sent from my ADR6425LVW using Tapatalk 2
DownRiver_Droid said:
I would wrap it up, kick the box a couple good times and send it back not using FedEx, use other option. You don't know what happened after it was mailed back.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Doubt that will work. you think if I told them my story would understand and allow me to send the cracked one back.
Also I already had the screen replaced once but it ended up in the person who fixed it screwed up the capacitive lights and did not seal screen on tight enough so dust got behind the screen.
Ndaoud360 said:
Doubt that will work. you think if I told them my story would understand and allow me to send the cracked one back.
Also I already had the screen replaced once but it ended up in the person who fixed it screwed up the capacitive lights and did not seal screen on tight enough so dust got behind the screen.
Click to expand...
Click to collapse
Yes, might as well. You can even say that it accidental cracked while you were trying to repackage it . Worst they will say is no
Sent from my ADR6425LVW using xda premium
So funny you posted this, we have a thread for stuff like this. Can be found here - http://forum.xda-developers.com/showthread.php?t=1872651
Verizon wont let me do that. I just talked to them. SO I got a better idea! File a claim with asurion (how ever you spell that) and say my phone got "stolen" so they will have to give a new phone with everything. I pay the $100 they give me phone with battery, charger, memory card and I sell mine the one I said got "stolen" on ebay for $100 and technically I will have my money back.
Ndaoud360 said:
Verizon wont let me do that. I just talked to them. SO I got a better idea! File a claim with asurion (how ever you spell that) and say my phone got "stolen" so they will have to give a new phone with everything. I pay the $100 they give me phone with battery, charger, memory card and I sell mine the one I said got "stolen" on ebay for $100 and technically I will have my money back.
Click to expand...
Click to collapse
Doesn't Verizon put a bad ESN(I think that's it) so that its unusable for service? Have you thought about just donating it to a dev or sell it to one of them for dirt cheap?
Sent from my ADR6425LVW using xda premium
Ndaoud360 said:
Verizon wont let me do that. I just talked to them. SO I got a better idea! File a claim with asurion (how ever you spell that) and say my phone got "stolen" so they will have to give a new phone with everything. I pay the $100 they give me phone with battery, charger, memory card and I sell mine the one I said got "stolen" on ebay for $100 and technically I will have my money back.
Click to expand...
Click to collapse
Sounds like insurance fraud.. Maybe that's just me?
Sent from my ADR6425LVW using Tapatalk 2
DontPushButtons said:
Sounds like insurance fraud.. Maybe that's just me?
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Yes it is and yes bad esn but still someone would buy it for $100. I would give it to a dev for the least of $70
Not to sound like a doche but I am going to anyways.. Your own fault for dropping the phone. Man up and pay the $90. Karma is a ***** and will catch up with you one day.
I just payed the $100. I do agree my fault.
This happened like 5 minutes ago and I'm freaking out. My One is rooted and running CM10 5-22-13 Nightly. I haven't had any issues since updating it last Thursday. I was watching this youtube video <http://www.youtube.com/watch?v=06xF46tIkmA&feature=youtu.be> on a friends facebook and when the stick figure in the cartoon explodes my One just shuts off. I tried holding down power and volume down. I tried plugging it in to power but to no avail. Anybody have any suggestions? It hasn't been a month since I've had it but I rooted using HTC's dev site. I think this negates my warranty... FML...
Leave it off the charger overnight and try to boot into bootloader again.. If your not getting anything while plugged in then your bricked. Any lights or screen action and you'll be fine.
If your bricked I'd tell them it downloaded an ota update and got stuck half way through and won't turn on anymore. If it won't boot there's no way to tell it was ever rooted and rom'd
Sent from my Tricked out HTC One
Im not very familiar whit htc but if you do get the phone to boot up find the good RUU for your device and you should be good to go..
Sent from my SGH-T999 using xda premium
Squirrel1620 said:
Leave it off the charger overnight and try to boot into bootloader again.. If your not getting anything while plugged in then your bricked. Any lights or screen action and you'll be fine.
If your bricked I'd tell them it downloaded an ota update and got stuck half way through and won't turn on anymore. If it won't boot there's no way to tell it was ever rooted and rom'd
Sent from my Tricked out HTC One
Click to expand...
Click to collapse
So if I take it back to the place I bought it they won't go back to HTC's dev site to see if my IMEI was used to turn S-off? Thanks for the advice. I will try it. If it doesn't turn back on I will take it back to Sam's Club where I bought it. They have a pretty decent return policy.
jhawk2002 said:
So if I take it back to the place I bought it they won't go back to HTC's dev site to see if my IMEI was used to turn S-off? Thanks for the advice. I will try it. If it doesn't turn back on I will take it back to Sam's Club where I bought it. They have a pretty decent return policy.
Click to expand...
Click to collapse
You'll be fine. I've seen many people take back bricked phones from ota. I highly doubt they have the time to look everyone up on htc dev
Sent from my Tricked out HTC One
jhawk2002 said:
So if I take it back to the place I bought it they won't go back to HTC's dev site to see if my IMEI was used to turn S-off? Thanks for the advice. I will try it. If it doesn't turn back on I will take it back to Sam's Club where I bought it. They have a pretty decent return policy.
Click to expand...
Click to collapse
You're not s-off. You're bootloader Is just unlocked. And no I don't think Sam's club checks HTC Dev records
Sent from my HTC One using xda premium
Squirrel1620 said:
You'll be fine. I've seen many people take back bricked phones from ota. I highly doubt they have the time to look everyone up on htc dev
Sent from my Tricked out HTC One
Click to expand...
Click to collapse
Phew... thats a load off my mind... Thanks!
joshyy_rey said:
You're not s-off. You're bootloader Is just unlocked. And no I don't think Sam's club checks HTC Dev records
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thanks!
jhawk2002 said:
Thanks!
Click to expand...
Click to collapse
do you get any usb activity when you plug it in to your computer? you know the usb sound? And when you hold just the power button down do the capacitive lights start flashing after a few seconds?
Lol Sams club. I doubt the people there even know what it means to root a phone. But if you had it a month it's probably past their return policy for phones and you will probably have to go to the AT&T repair place. Good luck!
Sent from my HTC One using xda app-developers app
nugzo said:
do you get any usb activity when you plug it in to your computer? you know the usb sound? And when you hold just the power button down do the capacitive lights start flashing after a few seconds?
Click to expand...
Click to collapse
No USB activity at all. No sound and no lights. Totally bricked...
mrstromboli said:
Lol Sams club. I doubt the people there even know what it means to root a phone. But if you had it a month it's probably past their return policy for phones and you will probably have to go to the AT&T repair place. Good luck!
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I got it at Sams because it was only $149.99 there. I also doubt they know what rooting is. I will probably use the OTA excuse. And I can still return because I bought my One on May 1st and they have a 30 day return policy. AT&T has a 14 day policy to cancel on your recently signed two year contract. So I still have a few more days... lucky me...
jhawk2002 said:
I got it at Sams because it was only $149.99 there. I also doubt they know what rooting is. I will probably use the OTA excuse. And I can still return because I bought my One on May 1st and they have a 30 day return policy. AT&T has a 14 day policy to cancel on your recently signed two year contract. So I still have a few more days... lucky me...
Click to expand...
Click to collapse
Yea I got mine at Wal-Mart for the same price with a 14 day return policy. The lady didn't even know anything about the phones besides the s4 was outselling the htc one lol. I doubt you will have any problem returning the phone if they have a 30 policy.
Sent from my HTC One using xda app-developers app
jhawk2002 said:
No USB activity at all. No sound and no lights. Totally bricked...
Click to expand...
Click to collapse
That is really a strange scenario to brick. Were you using an overclocked or undervolted kernel?
nugzo said:
That is really a strange scenario to brick. Were you using an overclocked or undervolted kernel?
Click to expand...
Click to collapse
No just the stock kernel and no overclocking. Everything was fine since I updated and then poof... First time I had ever bricked anything and I have had many iphones and HTC Evo and Evo 3D. I've jailbroken and rooted all of them and never once had any issues...
jhawk2002 said:
No just the stock kernel and no overclocking. Everything was fine since I updated and then poof... First time I had ever bricked anything and I have had many iphones and HTC Evo and Evo 3D. I've jailbroken and rooted all of them and never once had any issues...
Click to expand...
Click to collapse
Well since there hasn't been issues of other Ones with CM dying, i'd say you didn't do anything wrong, you didn't brick it. Something failed, probably would've happened if you were bone stock. No need to make up an OTA story, just tell the truth. You were watchin a Video when it died. You should have absolutely no problem exchanging, probably no questions asked.
nugzo said:
Well since there hasn't been issues of other Ones with CM dying, i'd say you didn't do anything wrong, you didn't brick it. Something failed, probably would've happened if you were bone stock. No need to make up an OTA story, just tell the truth. You were watchin a Video when it died. You should have absolutely no problem exchanging, probably no questions asked.
Click to expand...
Click to collapse
Well apperently my return period is 14 days. It's 30 days for their insurance. I have to take it back to a corporate AT&T store. Anybody think they will look up the IMEI # on the HTC dev site?
jhawk2002 said:
Well apperently my return period is 14 days. It's 30 days for their insurance. I have to take it back to a corporate AT&T store. Anybody think they will look up the IMEI # on the HTC dev site?
Click to expand...
Click to collapse
they absoluley will not look it up. They do not have access to that, only HTC does.
nugzo said:
they absoluley will not look it up. They do not have access to that, only HTC does.
Click to expand...
Click to collapse
Thanks for the good news!
Update
So I ended up going to an AT&T DSC location. The people there were really nice but not very knowledgable about smartphones. Pretty much just looked at the One, tried turning it on and declared it dead after not being able to turn it back on. They had to back order me another one which they will send priority. They also ordered me a 64gb instead replacing my 32gb haha. I had also dropped my One, my first week, while running because it was too big for my arm band and got a few scratches. AT&T FTW!
The usb port on my 4g LTE evo finally gave out after numerous falls while plugged in. Should I go ahead and pay the deductable for the replacement or just wait 90 days until I can upgrade and get the Nexus 5?
scottborasjr said:
The usb port on my 4g LTE evo finally gave out after numerous falls while plugged in. Should I go ahead and pay the deductable for the replacement or just wait 90 days until I can upgrade and get the Nexus 5?
Click to expand...
Click to collapse
What? Dude...that's a easy no-brainer. Just suck it up for 90 days. Not worth the deductible.
scottborasjr said:
The usb port on my 4g LTE evo finally gave out after numerous falls while plugged in. Should I go ahead and pay the deductable for the replacement or just wait 90 days until I can upgrade and get the Nexus 5?
Click to expand...
Click to collapse
aarsyl said:
What? Dude...that's a easy no-brainer. Just suck it up for 90 days. Not worth the deductible.
Click to expand...
Click to collapse
Really not worth the deductible at all. You're better off trying to find a cheap one on Craigslist like I did ($100) if you don't wanna use the OG EVO until your upgrade.
piscesjoey said:
Really not worth the deductible at all. You're better off trying to find a cheap one on Craigslist like I did ($100) if you don't wanna use the OG EVO until your upgrade.
Click to expand...
Click to collapse
That's what I was thinking, but didn't remember how much slower the OG was even rooted.
scottborasjr said:
That's what I was thinking, but didn't remember how much slower the OG was even rooted.
Click to expand...
Click to collapse
Any 3rd party repair shops in your area? You may can get your charging port fixed for not that much.
Sent from the One
piscesjoey said:
Any 3rd party repair shops in your area? You may can get your charging port fixed for not that much.
Sent from the One
Click to expand...
Click to collapse
All the repair shops that are in the area are scared to try to fix it because the usb port is so close to or attached to the motherboard.
If u have extra batteries, just wait.
Sent from my EVO using xda app-developers app
scottborasjr said:
The usb port on my 4g LTE evo finally gave out after numerous falls while plugged in. Should I go ahead and pay the deductable for the replacement or just wait 90 days until I can upgrade and get the Nexus 5?
Click to expand...
Click to collapse
I don't know if you are planning to change to the annual upgrade plan, Sprint One-Up, but if you are, according to the FAQ you should be able to trade in your current device and get a new phone right now. You'll need to go to a Sprint store though.
So long as you can charge the phone and power it on, it should be in compliance with their trade in requirement.
Device must be in good working condition, power on and cannot have broken, cracked or missing pieces.
Click to expand...
Click to collapse