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My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Click to expand...
Click to collapse
I had to send my Captivate to Samsung for repair. it was rooted and they fixed it without any issues.
Most manufacturers will fix hardware issues clearly not caused by rooting. Of course, no promises.
That's the reassurance I needed. I'll get on with it and send it away tomorrow. I'll report back in a very long 2 weeks...
Sent from my SGH-I717R using XDA
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Click to expand...
Click to collapse
Best luck.... if you were in America you could just take it to an att store. Just be on a stockish rom and turn it in and they would not notice lol, get another device that day. Idk how things go up in Canada though.
Dont Do It!!!!
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
Well he should revert back to stock for sure but you can't roll back the counter. But as long as your stock they may not look at the counter and just fix the phone. It's been said before, there's no known case of Samsung voiding a warranty because of it.
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
Because in everyone's experience they'll generally fix hardware problems even if you're rooted. Of course they have to, but they tend to. We all said there were no guarantees.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
It seems like one does not simply revert back to stock. Admittedly I'm new to this but all I can find in the development forum is the Bell kernel. The full bell system doesn't seem to be up, just the At&T. After a factory reset and old kernal I still have super user loaded and all of the bell bloatware gone. I'm sure with some due diligence I could have made a back up right after my original root but I didn't. Frustrated with the mess I created I just set the phone back up with Saurom the way I liked it.
alexige said:
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
Click to expand...
Click to collapse
It's only 14 days here. I've had it since launch on Feb 14th. Bell is synonymous for passing the buck off, contact them online and they tell you to call in, call them and they tell you go into a store, go to a store and they'll tell you to go to the original store of purchase or another another store with a repair tech on duty. Going directly through Samsung has been smooth thus far, I just hope if they have an issue they'll contact me before blowing whistles and charging my bill some erroneous fees.
Problem:
After flashing to 2.3.3 x10i on my x10a after a couple of months the phone _stopped_ charging (and giving any kind of usb connectivity to the computer too).
I was trying to use : http://forum.xda-developers.com/showthread.php?t=1054818
However for it all to work I need to have my phone rooted (which it isn't).
I could not find any way to root the phone locally (Gingerbreak just said "exploiting" for half an hour and didn't anything). ZergRush requires adb from a computer over usb, but usb doesn't connect in anyway :/
I am a bit constrained in terms of battery since I have only 50% left to get this phone back to life.
I'm very knowledgeable in regard of linux so throw anything at me guys.
It seems to me like I would need an another exploit all together to actually pull this off.. but I'm hoping that you guys have some slightly easier or better ideas..
Thank You! :laugh:
That happened to me man, it's not actually a problem with your ROM, it's probably with the phone itself.
Some XPERIA X10 phones went off the to market with USB connectivity problems. I had to ship mine to warranty to get it solved, and the only option they ended up with was giving me a new phone.
I wouldn't worry much about rom, my phone took a little while to come, but they disregarded any root/software-related loss of warranty, as the problem was with the hardware itself.
Try contacting the store where you bought your phone and they will aid you in replacing it. In case your warranty is already expired, you can always send it to the tech and ask them for the replacement of your USB connector, it's not very expensive. The values I got in Brazil were R$150,00 (~U$75,00).
Anyway, rest assured it's factory malfunction. Just search Sony's forums and you'll see lots of people with the same issue.
Peace
Hey guys,
my usb port is starting to act wierd. It refuses to charge unless at a certain angle. It seems it got damaged with all the plug/unplug it went through during its life.
I know that Samsung "Might " exchange the phone rooted, but i rather restore it to factory ICS from bell as i will be doing the exchange through them and they can be assholes sometimes.
What is the best way to completely restore it to stock to avoid any issues?
Use the samsung Kies method, check the general section to find it, remember to wipe flash counter first. If you can't find it let me know
Sent from my Galaxy Nexus using xda premium
USB Stopped working completely. Phone died so I braught it to the Samsung Service Center.
They initally refused to service it and delcared it out of warranty because i Rooted the phone. It took 1 hour of yelling so they could fix the DAMN usb port....
R.I.P. little note.....(sniff)
well they replaced the USB board apparently and restored it to Stock ICS 4.04
They told me that if i root my phone again, they will not repair it .
However i went into download mode, and still see my original 4 flash counts
Now, before I re-restore to Black Star, How Can i Backup The original Bell Recovery firmware?
If this is was an AT&T phone, you would have had a better experience at the AT&T device support center.
I honestly had this problem and JUST came back from the AT&T device service center with a BRAND NEW NOTE. SO, first off, I did have my phone rooted w/ cyanogenmod. I thought this would be a problem, so with what little battery power I had left, I downloaded the last zip on this webpage from the device (USB doesn't work, remember?) and wiped everything and flashed that stock rom. Went to the AT&T device support center right here in San Francisco. Told them what was wrong, they took a look at it, plugged it in, did what I think was a water damage check, and proceeded to give me a new note. I didn't even have to sign anything.
I was a little worried at first, because I bought my phone from a dude on craigslist back in March, but apparently this didn't matter. So, if you're on AT&T they did a surprisingly AWESOME job switching out my phone for one with a functioning USB port. Best of luck to you if you attempt to do this, the dude did do a cursory investigation of my phone's software, which I don't think was very thorough, but likely didn't notice that it was a cleaned up rom (aka, no att crap on it).
I don't get why Samsung thinks rom flashing has anything to do with physical hardware. Kind of unlightened? Or just looking for any excuse not to provide that repair? I'm sorry to hear they are so lame.
I bought my note from craigslist and 2 months later my charging port was having the same issues, I don't have att, but found the charging port on ebay for $20 and replaced it my self, easy.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
it was a "authorized" service center.
What strikes me is the fact that they told me if i bring it rooted they wont fix it again, but they didnt reset the trip counter....
Exactly what rangercaptain says. Samsung should, if they don't already, pride themselves in the fact that when someone buys there device, it should be theres to discover, not forced/told what they have to use for an OS or have limitations in general. I was lucky enough to discover this accidentally. This now is a HUGE, perhaps only factor in my future purchases. That is after all what Google Android is about to me, freedom. Creativity stumbles in its absence. I do however wish there was a dedicated charge port. Or that going with a wimpy micro usb over even the mini usb was a bad thing. This being said, devices that last longer don't sell new ones well.
Sounds to me as the OP states certain angle to charge....Happens to me on all my devices, the cause, lucky for me has always been faulty/cheap worn out cords. I know have a pile of them on hand. Best luck and quality I find works for me are BlackBerry cords.
BLACKSTAR X-SGH-I717 xda-developers app
Something very strange, I checked the time on the phone while I was seating on my car, then I came home, and when I sat on my desk the phone was completely off. At first I though it might be an empty battery, so I plugged on the wall charger, but NOTHING happened. I tried the charger on another phone and worked, so the problem was the phone.
Took out the battery, put it back again and tried to enter recovery or download mode, none of them worked. (Even the 4 touch keys don´t light up, exactly like when you try to turn it on without a battery).
I left it charging all the night, and in the next morning, it was all the same.
About the phone
Because of the forum, its obvious that is a sgh-i777 AT&T SGSII. I changed many times of ROM, but I was running a custom one called "Alliance", wich is Touchwiz based and so stable, that I decided to keep it (flashed it maybe 3 months ago).
Regarding the installed apps, I had "RAM Manager", on the "more multitasking" preset, also had "STweaks" on the default profile, a task killer called "Speed Booster", "Next Launcher" and a bunch of games.
About the battery
I went to a store and asked to try a new one, but It didn't worked at all. The guy at the store told me that maybe it was a "Motherboard" (or something like that) issue, so I left the phone there to see if the can fix it, but they didn't have any luck. (I have to admit that it wasn't an official Samsung service center, but a friend's shop, so its probable that they dont know much about this kind of stuff). Besides, if you look closely at the phone, you cant see that the screws were untouched, so it seems that they didnt even try to repair it.
Another important thing is the battery "lifestyle" that I always used with the phone: Usage, from normal to exhaustive during the day and let it charging all night, everyday. I notice some alarming overheating when playin hard games (so hot that I quit playing and put the phone on the floor to make it cooler), this maybe has fried something inside.
I insist in the fact that I dont think that the battery is the problem because It didn't worked with a new one.
Well, the last "strage" thing that may have something to do, is that I plugged the USB cable to a "broken" car charger, causing the car fuse to burn, but I dont know if that could affect the phone somehow. (Notice that this episode ocurred 1 week earlier than the sudden death, so I dont think is a problem...)
So, this is it. Hope you can help me, because I miss my phone quite much (1 week no use...) and I would really love to have it back.
Kind regards,
Francis
P.S.: I took a lot of time writting this, try to be polite and helpful with the answers.
How are you trying to get into download mode?
Sent from my GS4 running CM11 Kandy Kane
In the moment I've tried, I did Vol Down + Power Button
Adb portable in my signature can help reboot you to download mode.
Sent from my SGH-I777 using xda premium
In fact, it didnt worked, because the phone does not react when plugged, so it is not detected by the pc nor ADb. Nice try anyways
If your phone does not respond to battery, computer, or wall charger then it is what is known as a hard brick.
Your device may have been damaged by the car charger as well.
Sent from my SGH-I777 using xda premium
@FranAmestoy,
If you are getting absolutely no response from the phone, and nothing you can do has any effect, then try one last thing (if you haven't already). Pull the battery and leave it out. While holding down both volume buttons, plug in the usb cable. The computer will supply the power. This will put a phone into download mode, but if there is no response to this, then at least you know for sure it is not a battery problem.
There is a difference between "hardware failure" and "hard bricked".
Technically speaking, hard bricked means a firmware problem, usually with the primitive bootloader or the primary bootloader. Such a problem can be fixed using equipment and a technique called jtag, by which the damaged bootloaders are reinstalled. This supposes that the hardware is still functioning correctly.
On the other hand, if the phone has damage to the eMMC memory, or some other hardware failure, then the only remedy is to troubleshoot and repair the hardware. This is perhaps what the technician was suggesting when he said it could be a mother board problem.
Judging from your description of the occurence, it doesn't sound like you did anything that would result in a hard brick. But then I don't know if you actually mentioned everything relevant. In order to find out, you would need to get the phone to a competent technician. The guy who owns Mobile Tech videos is highly respected here. If you wish to pursue getting it repaired, I would suggest that you call him and go over the problem with him, find out his prices, see if he thinks it is worth it, etc.
I have used MTV before and I can say their service was wonderful.
Sent from my SGH-I777 using xda premium
Now this is what I call "help"
I have to say many thanks to creepyncrawly and Red_81 for giving me the kind of answer that I was looking for.
In a few minutes I will try that USB power method, and see what I get.
Regarding your suggestion, I do very appreciatte your kindness and recomendation of where to take the phone to, but my problem is that I bought the phone in the USA, and I live in Argentina, so its way out of my reach to get what you recommend. Anyway, a few minutes from home there is an official Samsung store, that apparently, offers technical assistance, so I will try luck by going there.
For now, I still say you many thanks and I will keep you informed about what I get.
Kind regards,
Francis
Red_81 said:
If your phone does not respond to battery, computer, or wall charger then it is what is known as a hard brick.
Your device may have been damaged by the car charger as well.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
If the car charger burned down the phone, how can be possible that it continued working during a week before the dropout? I am not saying that's not the problem, but I dont know if there are any relations with so much time in between...
FranAmestoy said:
In the moment I've tried, I did Vol Down + Power Button
Click to expand...
Click to collapse
No, USB + both volume keys
Sent from my Nexus 7 using Tapatalk HD
Donwload also didnt work...
As the title reads, I still dont have any luck.
Guess the final call will be to take it to the technical service T_T
Are those things "fixable"? Will be impossible to get a new phone if I cant sell this...
(Now Im missing it a lot...)
FranAmestoy said:
If the car charger burned down the phone, how can be possible that it continued working during a week before the dropout? I am not saying that's not the problem, but I dont know if there are any relations with so much time in between...
Click to expand...
Click to collapse
Agreed. I think it unlikely, but it is possible.
FranAmestoy said:
Are those things "fixable"? Will be impossible to get a new phone if I cant sell this... (Now Im missing it a lot...)
Click to expand...
Click to collapse
Hard brick repair with jtag would be around US$50.00 plus shipping. Hardware repair would be at least that much in the US unless you can do it yourself. It may be more economical to replace the phone.
When you go to the Samsung store, ask them if it is still under warranty. The phone can be sent to Samsung for repair if they can not do it at the store. I have no idea what that would cost if it is not under warranty. Here in the US we would ship it off to a Samsung repair shop somewhere after talking to them over the phone. But I've never had to do that so I have no idea.
creepyncrawly said:
Agreed. I think it unlikely, but it is possible.
Hard brick repair with jtag would be around US$50.00 plus shipping. Hardware repair would be at least that much in the US unless you can do it yourself. It may be more economical to replace the phone.
When you go to the Samsung store, ask them if it is still under warranty. The phone can be sent to Samsung for repair if they can not do it at the store. I have no idea what that would cost if it is not under warranty. Here in the US we would ship it off to a Samsung repair shop somewhere after talking to them over the phone. But I've never had to do that so I have no idea.
Click to expand...
Click to collapse
Thanks for the ideas, but will be impossible, because I bought the phone through eBay and I dont have the invoice, also the phone is rooted and with a custom ROM (triangle alert appears), so the warranty is "super-voided", no chances at all to get it back to stock (remember he's dead...)
I will cross my fingers to see if the can tell me if the can fix it, and how much would it cost.
My major concern is that the failure became impossible to fix. In that case, what will I do? I just can't offer a dead phone on internet for $2... Obviously I need to make some money from him in order to get a new one... However I still have some faith in the official store
You would likely get more than a few dollars selling it on ebay for parts. The digitizer and other parts are definitely worth something. But of course it's not going to be $200.00. Anyway, good luck. I hope you find it is fixable.
So I sent my Atrix for repair as I couldn't stand the random reboots. It came back unfixed. I sent it again, this time warning Motorola that I wouldn't be ok with it coming back unfixed again and so it got back finally fixed.
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to.
Do you think this is a software issue or an hardware one, something they messed up while repairing it.
If I have to send it one more time, I'll go nuts...
Thanks !
DannyBiker said:
So I sent my Atrix for repair as I couldn't stand the random reboots. It came back unfixed. I sent it again, this time warning Motorola that I wouldn't be ok with it coming back unfixed again and so it got back finally fixed.
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to.
Do you think this is a software issue or an hardware one, something they messed up while repairing it.
If I have to send it one more time, I'll go nuts...
Thanks !
Click to expand...
Click to collapse
I'd guess that those things worked when it left, but not when it came back, that it would be a hardware issue if the software was unchanged. Just a thought though, do you have any mods installed or are you running a pure stock ROM?
Maybe they've noticed CM7 is better than their stock and they flashed CM7. :highfive:
lehjr said:
I'd guess that those things worked when it left, but not when it came back, that it would be a hardware issue if the software was unchanged. Just a thought though, do you have any mods installed or are you running a pure stock ROM?
Click to expand...
Click to collapse
Pure stock. And yes, it was working before it left for repair...
DannyBiker said:
Pure stock. And yes, it was working before it left for repair...
Click to expand...
Click to collapse
In that case I would say it's very likely that they broke something else. Their Facebook staff may be able to put you in touch with someone who can help as well as they seem to have access to people that the CSR's don't, or they may just delete your post. Motorola's Facebook did have a large number of complaints regarding issues with repairs a couple months ago, but they suddenly disappeared, most likely due to trying to do damage control (reputation management). There's also their forums, where the discussion of anything other than stock functionality is pretty much taboo. But yes, if it worked before, it should work now.
lehjr said:
In that case I would say it's very likely that they broke something else. Their Facebook staff may be able to put you in touch with someone who can help as well as they seem to have access to people that the CSR's don't, or they may just delete your post. Motorola's Facebook did have a large number of complaints regarding issues with repairs a couple months ago, but they suddenly disappeared, most likely due to trying to do damage control (reputation management). There's also their forums, where the discussion of anything other than stock functionality is pretty much taboo. But yes, if it worked before, it should work now.
Click to expand...
Click to collapse
Was it sent in on warranty or did you pay to have it fixed. Either way I feel for you because I know I sent my 2 atrixes in total of 3 times and even though they were fixed/replaced under warranty I still paid about $45 shipping in the end. Everyone on atrix forums keeps praising motorola build quality but I have failed to see it in mine or my wife's atrixes.
affiatic said:
Was it sent in on warranty or did you pay to have it fixed. Either way I feel for you because I know I sent my 2 atrixes in total of 3 times and even though they were fixed/replaced under warranty I still paid about $45 shipping in the end. Everyone on atrix forums keeps praising motorola build quality but I have failed to see it in mine or my wife's atrixes.
Click to expand...
Click to collapse
I think we're starting to see quite a few cases of storage related failures. I am a bit perplexed as what some consider to be qualifying characteristics of "build quality" myself.
lehjr said:
I think we're starting to see quite a few cases of storage related failures. I am a bit perplexed as what some consider to be qualifying characteristics of "build quality" myself.
Click to expand...
Click to collapse
I myself see having to send them in on hardware issues within the 1st year as poor build quality. A new replacement they sent me froze on GPS then would not boot past moto screen as if it bricked itself. Was replaced with another new one after another 15$ I paid for shipping
I think some think USA company means quality. My new atrixes shipped from Mexico
Yeah, I'll have to pay to send it back again as well...
Do you think it's worth trying to flash a custom rom to see if it "fixes" it ?
Thanks.
DannyBiker said:
Yeah, I'll have to pay to send it back again as well...
Do you think it's worth trying to flash a custom rom to see if it "fixes" it ?
Thanks.
Click to expand...
Click to collapse
No, because it's likely that they would use that in order to blame you for whatever is wrong with the device. If it's a hardware issue, no amount of third party software is going to fix it. I would however try to get in contact higher up in the chain of command regarding the issue. It's one thing to ship a device with a defect, it's another thing to have to ship the same device back and forth continuously to get it fixed. And the sad part is that this is just one of many similar stories regarding repairs. I guess that "New Motorola" just isn't quite so new after all.
lehjr said:
No, because it's likely that they would use that in order to blame you for whatever is wrong with the device. If it's a hardware issue, no amount of third party software is going to fix it. I would however try to get in contact higher up in the chain of command regarding the issue. It's one thing to ship a device with a defect, it's another thing to have to ship the same device back and forth continuously to get it fixed. And the sad part is that this is just one of many similar stories regarding repairs. I guess that "New Motorola" just isn't quite so new after all.
Click to expand...
Click to collapse
I would do a factory reset in recovery. My wife's came back with same issues it was sent in with. They replaced the screen for her. The proximity sensor still wasn't working right someone recommended factory reset from recovery. It fixed it for her. Before that I knew nothing about stock recovery
affiatic said:
I would do a factory reset in recovery. My wife's came back with same issues it was sent in with. They replaced the screen for her. The proximity sensor still wasn't working right someone recommended factory reset from recovery. It fixed it for her. Before that I knew nothing about stock recovery
Click to expand...
Click to collapse
Hmmm, I was assuming that was already done
lehjr said:
Hmmm, I was assuming that was already done
Click to expand...
Click to collapse
Yes but sometimes people don't realize there is more than one way to do a factory reset on stock. Until about a year ago I thought you could only do this through settings. Recovery is the best way I now know
A good tutorial for that ?
'Cause that's what I meant when I asked if flashing a custom ROM would help : can it be something that isn't properly setup at a software level ? I tried flashing the stcok rom again with RSDLite but it didn't delete any data so I'm not sure it really reset anything.
Thanks !
DannyBiker said:
A good tutorial for that ?
'Cause that's what I meant when I asked if flashing a custom ROM would help : can it be something that isn't properly setup at a software level ? I tried flashing the stcok rom again with RSDLite but it didn't delete any data so I'm not sure it really reset anything.
Thanks !
Click to expand...
Click to collapse
You mean a guide to factory reset the device in recovery? I thought that was in the manual, but it isn't, although I did find it here.
So I did a factory reset from Recovery, which worked as all was wiped. However, still no luck with the dock.
The reason I asked if trying to install a custom rom was a good idea is because I'm wondering if flashing another Webtop version or the HDMI-hack could make it work. To be clear : do you think that the fact that the Factory Reset didn't work establishes that it's hardware issue ?
DannyBiker said:
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to
Click to expand...
Click to collapse
As you're able to attach the HDMI and this works are you sure it's not the dock that's faulty? Had a quick look around and came across this... http://www.atrixforums.com/forum/mo...my-hd-multimedia-dock-useless-without-tv.html also, have you tried to clean ect connectors/ports. Might be worth a try
I should try again but I have two docks and the other one doesn't work either. However, I do feel that the AC connector doesn't feel really stable when inside the dock..it just moves around. I'd have to try with the the other's dock AC cable but it's an UK one and I need an adapter.
The thing is that the dock wasn't touched while the phone was under repair so I don't see how it can break just like that.
As I stated before, connection through HDMI to a TV-set works fine as well as charging with the power cord.
EDIT : saw the link you shared and it feels like the exact same issue indeed !
Well, it's fixed...kinda.
I unlocked it and flashed the "fixed webtop addon" from CSROM. It still wasn't working but with it, I got that the message saying that the device was not in charge anymore when I disconnected from the dock, which it didn't before; it wasn't charging however.
I don't think that was relevant but then I decided to give a look at the dock again and removed the top of it and...tadaaa, it worked ! From what I understand, the dock's connectors were not entering the the phone's inputs enough. I still think it's because they ****ed up during repair but heck, I won't send it back for that...
Good to hear you got it working